New, Forthcoming, and Award-Winning
Healthcare Process Improvement Books
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Table of Contents Healthcare Process Improvement .....................................3 Patient Safety & Quality Care...........................................7 Healthcare Management & Policy.....................................9
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Healthcare Process Improvement Coming Soon!
Shingo Prize Winner!
The Power of Ideas to Transform Healthcare
Leveraging Lean in Surgical Services
Engaging Staff by Building Daily Lean Management Systems
Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation
Steve Hoeft and Robert W. Pryor, MD Baylor Scott & White Health, Temple, Texas, USA
Joyce Kerpchar, Charles Protzman, and George Mayzell, MD, MBA, FACP
The first truly how-to manual for Lean and TPS deployment in healthcare, this book offers the key to one of healthcare’s biggest problems by focusing on what needs to be done and who needs to do it. Emphasizing the “currency” of ideas, the authors show how to get the most of inspired staff input through projects, problem solving, and daily “huddles” without taking valuable time away from work. They share hundreds of pictures, forms, tools, and tips to get your team engaged and explore ideas can reduce the cost of healthcare and motivate staff in the process.
This book provides a functional understanding of Lean processes and quality improvement techniques for surgical services. The first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the surgery suite. Presenting numerous examples, stories, case studies, and lessons learned, the book includes actionable blueprints that readers can duplicate or modify for use in their own institutions.
http://www.crcpress.com/product/isbn/9781498707404
http://www.crcpress.com/product/isbn/9781482234497
Print ISBN: 978-1-4987-0740-4 June 2015, 7 x 10, 424 pp., Soft Cover Suggested Price: $39.95 / £25.99
Print ISBN: 978-1-4822-3449-7 eBook ISBN: 978-1-4822-3450-3 December 2014, 7 x 10, 380 pp., Soft Cover Suggested Price: $59.95 / £38.99
Shingo Prize Winner!
Leveraging Lean in Outpatient Clinics Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation Charles Protzman Business Improvement Group, LLC, Towson, Maryland, USA
Joyce Kerpchar George Mayzell, MD, MBA, FACP Adventist Midwest Healthcare, Hinsdale, Illinois, USA
Because ambulatory care settings play a significant role in the healthcare delivery system, it is important to understand how Lean concepts and tools can be used to deliver high-quality, cost-effective care. This book provides a functional understanding of Lean processes and quality improvement techniques in an outpatient clinic environment. The first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the outpatient clinic environment. It presents examples of Lean deployments in primary care, GI, and preadmission testing clinics. http://www.crcpress.com/product/isbn/9781482234237 Print ISBN: 978-1-4822-3423-7 eBook ISBN: 978-1-4822-3424-4 December 2014, 7 x 10, 360 pp., Soft Cover Suggested Price: $59.95 / £38.99
Shingo Prize Winner!
Leveraging Lean in Ancillary Hospital Services Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation Charles Protzman, Joyce Kerpchar, and George Mayzell, MD, MBA, FACP There are many departments within a hospital that support the primary function of caregiving and each can benefit from implementing Lean methodologies. This book provides a functional understanding of Lean processes and quality improvement techniques in nutritional services, inpatient floors, pharmacy, and radiology. Identifying powerful Lean solutions specific to the needs of ancillary hospital services, it provides examples, case studies, and lessons learned from successful Lean deployments in radiology, pharmacy, and nutritional services. http://www.crcpress.com/product/isbn/9781482237290 Print ISBN: 978-1-4822-3729-0 eBook ISBN: 978-1-4822-3730-6 December 2014, 7 x 10, 354 pp., Soft Cover Suggested Price: $59.95 / £38.99
Shingo Prize Winner!
Shingo Prize Winner!
Leveraging Lean in Medical Laboratories
Leveraging Lean in the Emergency Department
Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation
Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation
Charles Protzman, Joyce Kerpchar, and George Mayzell, MD, MBA, FACP
Joyce Kerpchar, Charles Protzman, and George Mayzell, MD, MBA, FACP
Lean principles can help medical laboratories drive up efficiencies and quality without increasing costs or compromising quality. This book provides a functional understanding of Lean laboratory processes and quality improvement techniques. The first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the laboratory environment. Presenting numerous examples, stories, case studies, and lessons learned, it introduces actionable blueprints that readers can duplicate or modify for use in their own institutions.
Emergency departments have become the new primary access point into the healthcare system for many. As a result, emergency departments have become notorious for their long wait times and questionable quality of care. By adopting Lean manufacturing concepts, hospitals can turn the emergency department into a valuable service for the community it serves. This book supplies a functional understanding of Lean emergency department processes and quality improvement techniques. It presents numerous examples, case studies, and lessons learned from successful Lean deployments that walk readers through various Lean initiatives.
http://www.crcpress.com/product/isbn/9781482234473
http://www.crcpress.com/product/isbn/9781482237313
Print ISBN: 978-1-4822-3447-3 eBook ISBN: 978-1-4822-3448-0 December 2014, 7 x 10, 330 pp., Soft Cover Suggested Price: $59.95 / £38.99
Print ISBN: 978-1-4822-3731-3 eBook ISBN: 978-1-4822-3732-0 December 2014, 7 x 10, 370 pp., Soft Cover Suggested Price: $69.95 / £44.99
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Healthcare Process Improvement 5S for Healthcare
Coming Soon!
Mistake Proofing for Lean Healthcare
Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA Series: Lean Tools for Healthcare Series
Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA
Mistake proofing is an improvement technology that uses a device or procedure, also called a poka-yoke, to prevent defects or errors during a process. Mistake proofing in healthcare can improve the quality of patient care and services; correct conditions in the process that allow for errors or mistakes; support ideas from knowledgeable staff to improve a process or area; and reduce costs to the organization by eliminating duplication of work. This user-friendly book introduces the concepts of Zero Quality Control (ZQC) and Poka-Yoke Systems. Using healthcare examples, this practical text explains the concept of mistake proofing through the use of margin assists, key terms, and how-to steps.
Based on Hiroyuki Hirano’s classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers, this work adopts a proven reader-friendly format to impart all the information needed to understand and efficiently implement Lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group, who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of transferable examples along with a step-by-step hands-on guide that will demonstrate how to get an entire organization positively involved in the process. http://www.crcpress.com/product/isbn/9781439803509
http://www.crcpress.com/product/isbn/9781439837436 Print ISBN: 978-1-4398-3743-6 July 2015, 7 x 10, 109 pp., Soft Cover Suggested Price: $28.95 / £18.99
Print ISBN: 978-1-4398-0350-9 eBook ISBN: 978-1-4398-0351-6 December 2009, 7 x 10, 142 pp., Soft Cover Suggested Price: $35.95 / £17.99
Mapping Clinical Value Streams
The Lean Healthcare Dictionary
Thomas L. Jackson
An Illustrated Guide to Using the Language of Lean Management in Healthcare
Rona Consulting Group, Mercer Island, Washington, USA Series: Lean Tools for Healthcare Series
The value stream mapping methods described in Mapping Clinical Value Streams will help you achieve more efficient healthcare processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste. Presented in an easy-to-assimilate format, the book includes examples from actual healthcare processes, plus numerous illustrations and margin assists that call your attention to key points. Value stream mapping icons make it easy to see and understand the ebb and flow of healthcare processes.
Rona Consulting Group In today’s healthcare economy, with reduced reimbursement and closer scrutiny of quality patient care, Lean principles are becoming invaluable in healthcare improvement initiatives. This dual-faceted book explains Lean terminology as used in healthcare and defines healthcare terms and acronyms that commonly arise in Lean transformations. It’s an invaluable resource for anyone involved in applying Lean principles in healthcare.
http://www.crcpress.com/product/isbn/9781466551848
http://www.crcpress.com/product/isbn/9781482232899
Print ISBN: 978-1-4665-5184-8 eBook ISBN: 978-1-4665-5186-2 May 2013, 8-1/2 x 11, 123 pp., Soft Cover Suggested Price: $31.95 / £19.99
Print ISBN: 978-1-4822-3289-9 eBook ISBN: 978-1-4822-3291-2 November 2014, 6 x 9, 212 pp., Soft Cover Suggested Price: $39.95 / £25.99
Kaizen Workshops for Lean Healthcare
The Guide to Achieving STEEEP™ Health Care
Edited by
Baylor Scott & White Health’s Quality Improvement Journey
Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA
David J. Ballard, MD, PhD.
Series: Lean Tools for Healthcare Series
Part of the Lean Tools for Healthcare series, this book describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization. It walks readers through the steps of conducting an effective kaizen workshop-one that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps. http://www.crcpress.com/product/isbn/9781439841525 Print ISBN: 978-1-4398-4152-5 eBook ISBN: 978-1-4398-4155-6 August 2012, 7 x 10, 120 pp., Soft Cover Suggested Price: $31.95 / £19.99
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Phone 1.888.319.5852
Baylor Scott & White Health (BSWH) has formalized its commitment to quality with the adoption of the STEEEP framework supporting the Institute of Medicine’s call for health care that is safe, timely, effective, efficient, equitable, and patient centered. This guide book is a companion to BSWH’s recent book Achieving STEEEP Health Care. It presents practical approaches and tools, including sample workflows, forms, charters, and checklists, that health care delivery organizations can use to organize, lead, execute, and measure the impact of their own improvement efforts. http://www.crcpress.com/product/isbn/9781482236811 Print ISBN: 978-1-4822-3681-1 eBook ISBN: 978-1-4822-3682-8 November 2014, 7 x 10, 180 pp., Soft Cover Suggested Price: $59.95 / £38.99
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Healthcare Process Improvement Preparing for Continuous Quality Improvement for Healthcare
Paradox and Imperatives in Health Care
Sustainability through Functional Tree Structures
Redirecting Reform for Efficiency and Effectiveness, Revised Edition
Reza Ziaee, MA, MSE, PhD, FHIMSS James S. Bologna, MBA
Jeffrey C. Bauer
Preparing for Continuous Quality Improvement for Healthcare provides instructions on what readers must do before their organization begins any process improvement project. It is the long awaited answer to why so many process improvement projects fail in healthcare. Using tools like FTS (functional tree structures), SOAP (standardize, optimize, and align the process), and state mapping, this book demonstrates how to set the stage for process improvement, reduce work environment conflict, and build the foundation for process improvement success. http://www.crcpress.com/product/isbn/9781466567702 Print ISBN: 978-1-4665-6770-2 eBook ISBN: 978-1-4665-6772-6 November 2014, 6-1/8 x 9-1/4, 180 pp., Soft Cover Suggested Price: $49.95 / £31.99
Independent Health Futurist and Medical Economist, Chicago, Illinois, USA
The medical sector of the American economy has suddenly stopped growing. This unexpected outcome creates serious problems that cannot be solved by the Affordable Care Act and other one-size-fits-all reforms. In this concise and clearly written book, a leading health futurist/medical economist takes a new, unbiased look at health care’s dysfunctions and proposes three specific actions to create the best health care system that 17 percent of GDP can buy. Dr. Bauer shows how the principles of efficiency and effectiveness can be used first to create a world-class delivery system, and then to provide care for all Americans. http://www.crcpress.com/product/isbn/9781466593244 Print ISBN: 978-1-4665-9324-4 eBook ISBN: 978-1-4665-9325-1 August 2014, 6-1/8 x 9-1/4, 159 pp. Suggested Price: $39.95 / £25.99
The Lean Prescription
The Executive Guide to Healthcare Kaizen
Powerful Medicine for Our Ailing Healthcare System
Leadership for a Continuously Learning and Improving Organization
Patricia A. Gabow
Mark Graban
University of Colorado, School of Medicine, Denver, USA
Philip L. Goodman
Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA
Joseph E. Swartz
This book is written by a seasoned physician, teacher, and scientist who was the CEO of a large integrated system for 20 years. It is a complete how-to book on implementing a Lean transformation in a healthcare system that includes not only a hospital but also HMO, community health centers, call centers, and paramedics. Providing an accessible explanation of the Lean philosophy and tools, the book outlines a detailed approach to Lean implementation. It includes helpful exercises and examples of Lean applications. http://www.crcpress.com/product/isbn/9781482246384 Print ISBN: 978-1-4822-4638-4 eBook ISBN: 978-1-4822-4639-1 October 2014, 6-1/8 x 9-1/4, 183 pp. Suggested Price: $39.95 / £25.99
Director of Business Transformation, Franciscan St. Francis Health, Indianapolis, Indiana, USA
Delivering an accessible introduction to Kaizen principles, this volume is for hospital and medical organization leaders who want to engage every employee and physician in ongoing daily continuous improvement benefitting patients, staff, and the long-term good of the organization. Specifically written for senior leaders and managers who need to understand the power of this core Lean methodology, the book explains the practical actions that are required to create a lasting Kaizen culture in a healthcare system. http://www.crcpress.com/product/isbn/9781466586413 Print ISBN: 978-1-4665-8641-3 eBook ISBN: 978-1-4665-8643-7 August 2013, 6-1/8 x 9-1/4, 200 pp., Soft Cover Suggested Price: $29.95 / £19.99
Shingo Prize Winner!
Unlocking Sustained Innovation Success in Healthcare
Healthcare Kaizen
Gregory C. McLaughlin
Engaging Front-Line Staff in Sustainable Continuous Improvements
Inthesis, Inc., Boca Raton, Florida, USA
Mark Graban
Suzanne Richins
Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA
Global Targeting Inc., Ogden, Utah, USA
Joseph E. Swartz
Outlining the critical need to apply innovation to reduce costs and improve efficiency in the healthcare industry, Unlocking Sustained Innovation Success in Healthcare details the reasons why innovation management is a must for all healthcare organizations. It describes how innovation, when implemented as a strategy, can yield sustainable success. This is the first in a series of books on how ENOVALE™ innovation process management operates for a specific market group. The book demonstrates how the ENOVALE process is used and how it can provide for innovation success in the healthcare sector. http://www.crcpress.com/product/isbn/9781482239805 Print ISBN: 978-1-4822-3980-5 eBook ISBN: 978-1-4822-3981-2 October 2014, 6-1/8 x 9-1/4, 247 pp. Suggested Price: $59.95 / £38.99
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Director of Business Transformation, Franciscan St. Francis Health, Indianapolis, Indiana, USA
This Shingo Prize-winning book focuses on daily continuous improvement, or Kaizen, for healthcare professionals and organizations. It shares some mechanics for facilitating Kaizen, but more importantly covers the management mindsets and philosophies required to make Kaizen work effectively in a department or as an organization-wide program. All of the examples are real healthcare examples shared by Franciscan Alliance Health System and other leading organizations, with many color pictures and illustrations of Kaizens. This book will be helpful to healthcare organizations that have embraced weeklong improvement events, but now want to move beyond just doing events into a more complete Lean management system. http://www.crcpress.com/product/isbn/9781439872963 Print ISBN: 978-1-4398-7296-3 eBook ISBN: 978-1-4665-6797-9 June 2012, 8-1/2 x 11, 408 pp., Soft Cover Suggested Price: $65.95 / £41.99
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Healthcare Process Improvement Shingo Prize Winner!
Shingo Prize Winner!
Lean Hospitals
Achieving STEEEP Health Care
Improving Quality, Patient Safety, and Employee Engagement, Second Edition
Baylor Health Care System’s Quality Improvement Journey
Mark Graban
David J. Ballard, MD, PhD, MSPH, FACP
Edited by
Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA
Building on the success of the Shingo Prize-winning first edition, Lean Hospitals, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. This edition includes new material on process audits, performance measures, employee suggestion management, and strategy deployment. It contains new and updated case studies as well as revised chapters on patient safety and medical errors.
Chief Quality Officer, Baylor Scott & White Health and President, STEEEP Global Institute
As a system that has served urban, rural, and suburban populations, the Baylor Health Care System (BHCS) is an excellent case study on quality improvement. In recent years, BHCS has formalized its commitment to quality with the adoption of the STEEEP framework that supports the Institute of Medicine’s call for care that is safe, timely, effective, efficient, equitable and patientcentered (STEEEP). Telling the story of quality improvement at BHCS, this Shingo Prize-winning book presents contributions from senior leaders in diverse fields, including physician leadership, nursing leadership, and quality improvement.
http://www.crcpress.com/product/isbn/9781439870433
http://www.crcpress.com/product/isbn/9781466565371
Print ISBN: 978-1-4398-7043-3 eBook ISBN: 978-1-4665-1142-2 November 2011, 7 x 10, 268 pp., Soft Cover Suggested Price: $55.95 / £35.99
Print ISBN: 978-1-4665-6537-1 eBook ISBN: 978-1-4665-6538-8 September 2013, 6 x 9, 310 pp. Suggested Price: $39.95 / £25.99
Engineering Solutions to America’s Healthcare Challenges
Shingo Prize Winner!
Ryan Burge
Approaches to Lean Transformation
Lean Leadership for Healthcare
The Boulevard Consulting Group LLC., Alexandria, Virginia, USA
Ronald G. Bercaw
Engineering Solutions to America’s Healthcare Challenges covers the technologies, systems, and processes that are emerging in hospitals, clinics, community centers, universities, and the White House to repair healthcare in the United States. Focusing on the importance of individuals being proactive about their own state of health, it presents a systems approach to changing the way healthcare professionals do business and take care of their patients. It presents proven Lean and Six Sigma tools that can help any healthcare organization begin making operational improvements that result in a better quality of care for patients. http://www.crcpress.com/product/isbn/9781466583559
http://www.crcpress.com/product/isbn/9781466515543
Print ISBN: 978-1-4665-8355-9 eBook ISBN: 978-1-4665-8356-6 December 2013, 6-1/8 x 9-1/4, 181 pp. Suggested Price: $62.95 / £39.99
Print ISBN: 978-1-4665-1554-3 eBook ISBN: 978-1-4665-1555-0 April 2013, 6 x 9, 254 pp., Soft Cover Suggested Price: $49.95 / £31.99
Management Engineering
Getting to Standard Work in Health Care
A Guide to Best Practices for Industrial Engineering in Health Care
Using TWI to Create a Foundation for Quality Care
Edited by
Jean Ann Larson
Patrick Graupp
Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. This book provides an overview of the practice of industrial engineering (management engineering) in the health care industry. It explains how to maximize the skills of management engineers in a health care setting and supplies tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively, it includes case studies that illustrate the proper application of these tools and techniques. http://www.crcpress.com/product/isbn/9781466579903 Print ISBN: 978-1-4665-7990-3 eBook ISBN: 978-1-4665-7991-0 November 2013, 7 x 10, 319 pp., Soft Cover Suggested Price: $59.95 / £38.99
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Written by a Shingo Prize-winning author and Lean sensei, this book explains how to apply Lean improvement to clinical and non-clinical processes. It presents valuable lessons learned by the author over the years of leading improvements in this complex industry and lays out a clear roadmap for initiating Lean improvements. Illustrating the leadership behaviors required for sustainable success, the book reviews the fundamentals of Lean and explains how to link a strategy of continuous improvement to corporate strategy to achieve operational excellence.
Phone 1.888.319.5852
TWI Institute, Liverpool, New York, USA
Martha Purrier Virginia Mason Medical Center, Seattle, Washington, USA
Addressing the challenges involved with achieving standard work in health care, this book describes the Training Within Industry (TWI) Job Instruction method. This tool has been used by Toyota and other Japanese companies in creating a strong foundation for standardization in their production practice. The text places this methodology squarely within the health care paradigm. Using examples, case studies, and terminology that all health care practitioners can understand, the authors show how this method can make all the difference in the delivery of quality health care while serving as a foundation for successful Lean practice in health care. http://www.crcpress.com/product/isbn/9781439878507 Print ISBN: 978-1-4398-7850-7 eBook ISBN: 978-1-4398-7851-4 August 2012, 7 x 10, 223 pp., Soft Cover Suggested Price: $65.95 / £41.99
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Healthcare Process Improvement / Patient Safety & Quality Care Shingo Prize Winner!
Lean-Led Hospital Design
Leading the Lean Healthcare Journey
Creating the Efficient Hospital of the Future
Driving Culture Change to Increase Value
Naida Grunden
Wellman & Associates, Seattle, Washington, USA
Naida Grunden, LLC - Medical Communications, Bellingham, Washington, USA
Seattle Children’s Hospital, Washington, USA
Charles Hagood Healthcare Performance Partners, Inc., Gallatin, Tennessee, USA
Lean-Led Hospital Design explains how hospitals can be built to increase patient safety and reduce wait times while eliminating waste, lowering costs, and easing some of healthcare’s most persistent problems. It supplies a simplified timeline of architectural planning—from start to finish—to guide readers through the various stages of the Lean design development philosophy, including Lean architectural design and Lean work design. It includes examples from several real healthcare facility design and construction projects, as well as interviews with hospital leaders and architects. http://www.crcpress.com/product/isbn/9781439868287 Print ISBN: 978-1-4398-6828-7 eBook ISBN: 978-1-4665-5834-2 March 2012, 7 x 10, 338 pp. Suggested Price: $76.95 / £49.99
Joan Wellman Howard Jeffries, MD and Pat Hagan Blending case studies with theory, this book describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. http://www.crcpress.com/product/isbn/9781439828656 Print ISBN: 978-1-4398-2865-6 eBook ISBN: 978-1-4398-2866-3 December 2010, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $68.95 / £43.99
New!
Second Edition
Innovations in Healthcare Management
Robert Damelio
Cost-Effective and Sustainable Solutions
The Basics of Process Mapping President, The Bottom Line Group, Dallas, Texas, USA
The first edition of this bestselling resource has been incorporated into the curriculum at forward thinking universities, in-house corporate improvement approaches, and the United Nations’ headquarters. Updated with new chapters and new tools to identify and isolate processes, this new edition explains how to use process mapping to initiate any improvement effort. It explains how to employ the three levels framework to draw distinct maps for the same work at the organization, process, and job/performer levels. http://www.crcpress.com/product/isbn/9781563273766 Print ISBN: 978-1-56327-376-6 eBook ISBN: 978-1-4398-6318-3 May 2011, 6 x 9, 183 pp., Soft Cover Suggested Price: $22.95 / £14.99
Edited by
VK Singh and Paul Lillrank As developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. Bringing together experience and expertise from across the healthcare industry, this book examines innovations that can bring about real advances in the healthcare industry. Emphasizing the importance of Lean healthcare and innovation, it presents low-cost, high-volume solutions that improve access to care. The book includes healthcare innovation case studies from three continents that highlight emerging global trends in healthcare system innovation. http://www.crcpress.com/product/isbn/9781482252095 Print ISBN: 978-1-4822-5209-5 eBook ISBN: 978-1-4822-5210-1 February 2015, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $59.95 / £38.99
The Definitive Guide to Emergency Department Operational Improvement
Coming Soon!
Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department
Virginia Mason’s Story
Jody Crane, MD, MBA Washington Hospital, Fredericksburg, Virginia, USA
A Leadership Journey in Health Care Charles Kenney Virginia Mason Medical Center, Seattle, Washington, USA
With so many having nowhere else to turn for care, emergency departments (ED) have become cauldrons of resentment where neither the best needs of patient or hospital are served. Offering a solution to this fiscal and medical madness, this step-by-step guide shows how the application of Lean principles can lead to more efficient, cost-effective, and patient-friendly departments. The book illustrates the application of Lean tools and concepts in EDs across the country.
Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. This book supplies an inside look at the lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Describing breakthrough new work at Virginia Mason, the book explains why governance has played such a big role in Virginia Mason’s success and also presents a new game-changing initiative concerning respect for people.
http://www.crcpress.com/product/isbn/9781439808405
http://www.crcpress.com/product/isbn/9781482299687
Print ISBN: 978-1-4398-0840-5 eBook ISBN: 978-1-4398-0841-2 April 2011, 7 x 10, 353 pp., Soft Cover Suggested Price: $99.95 / £63.99
Print ISBN: 978-1-4822-9968-7 June 2015, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $39.95 / £25.99
Chuck Noon, PHD University of Tennessee, Knoxville, USA
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Patient Safety & Quality Care Transforming Health Care
Healthcare Safety for Nursing Personnel
Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience
An Organizational Guide to Achieving Results
Charles Kenney Virginia Mason Medical Center, Seattle, Washington, USA
James T. Tweedy, MS, CHSP, CPSO, CHEP
This Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs. http://www.crcpress.com/product/isbn/9781563273759 Print ISBN: 978-1-56327-375-9 eBook ISBN: 978-1-4398-6309-1 November 2010, 6 x 9, 248 pp. Suggested Price: $45.95 / £29.99
International Board for Certification of Safety Managers, Helena, Alabama, USA
Nursing personnel not only work to keep patients safe, but must also contend with a number of safety and health risks. Illustrating the occupational risks nurses face, this book addresses healthcare safety as related to nursing personnel risks, hazards, and responsibilities in hospitals and healthcare facilities. It begins with an introduction to nursing safety and then delves into the range of safety issues that nurses must contend with. Topics covered include administrative area safety, bloodborne pathogens, workplace violence, infection control and prevention, and emergency management. http://www.crcpress.com/product/isbn/9781482230277 Print ISBN: 978-1-4822-3027-7 eBook ISBN: 978-1-4822-3028-4 December 2014, 7 x 10, 366 pp. Suggested Price: $89.95 / £57.99
Health IT as a Tool for Prevention in Public Health Policies
Shingo Prize Winner!
Accelerating Health Care Transformation with Lean and Innovation
Divya Srinivasan Sridhar
The Virginia Mason Experience Paul Plsek This insider’s account describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand in hand to improve and transform value streams. The book also explains how to use the voices and experiences of patients and their families to drive improvement and innovation.
Print ISBN: 978-1-4822-0383-7 eBook ISBN: 978-1-4822-0384-4 October 2013, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $39.95 / £25.99
Achieving Patient (aka Customer) Experience Excellence
New!
Engineering Patient Safety in Radiation Oncology
Lessons From a Successful Cultural Transformation in a Hospital
University of North Carolina’s Pursuit for High Reliability and Value Creation
Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, and Gregory D. Erickson
Lawrence Marks, Lukasz Mazur, Bhishamjit Chera, and Robert Adams University of North Carolina, Chapel Hill, USA
This book supplies proven concepts and examples to guide radiation oncology centers towards achieving patient safety and quality goals. It portrays the authors’ efforts at the University of North Carolina to address the challenge of keeping patients safe while continuously improving care delivery processes. Requiring no prior knowledge of high reliability and value creation, the book begins by introducing the basic concepts, methods, and tools that underlie the authors’ approach to high reliability and value creation. Part two provides an in-depth account of their journey to high reliability and value creation.
Print ISBN: 978-1-4822-3364-3 April 2015, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $49.95 / £31.99
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http://www.crcpress.com/product/isbn/9781482214741 Print ISBN: 978-1-4822-1474-1 eBook ISBN: 978-1-4822-1475-8 January 2014, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $59.95 / £38.99
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Discussing electronic health, health informatics, and electronic medical records, this book illustrates the current state of Health Information Technology (HIT) in the United States. It investigates the converging problems of chronic disease in the U.S., societal welfare, childhood obesity, and lack of healthcare for the economically disadvantaged. Describing how HIT can be utilized by the government, providers, and individuals to bridge the gap between populations that suffer from high levels of public health concerns, the book outlines innovative public policy solutions to a wide range of community problems.
Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a wide range of industries. http://www.crcpress.com/product/isbn/9781466583085 Print ISBN: 978-1-4665-8308-5 eBook ISBN: 978-1-4665-8313-9 June 2013, 6-1/8 x 9-1/4, 137 pp. Suggested Price: $41.95 / £26.99
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Patient Safety & Quality Care / Healthcare Management & Policy Essential Management Skills for Pharmacy and Business Managers Titus De Silva, PhD Harwell, UK
New!
Emerging Technologies in Healthcare Suzanne Moss Richins
This book helps pharmacists and non-pharmacist managers successfully manage the challenges of the competitive pharmacy environment, enabling them to accomplish the goals of patient-focused healthcare and improved management roles in hospital-based pharmacies and retail operations. The book presents a wealth of information and management skills for resolving issues at the workplace. Topics have been chosen to include skills in all sectors of the pharmacy environment and the author uses case studies to illustrate skills required to resolve day-to-day issues encountered in the pharmacy. http://www.crcpress.com/product/isbn/9781466582583 Print ISBN: 978-1-4665-8258-3 eBook ISBN: 978-1-4665-8259-0 May 2013, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $62.95 / £39.99
Impact of Healthcare Informatics on Quality of Patient Care and Health Services Divya Srinivasan Sridhar Taking an integrated approach, this book provides a comparative perspective of how different organizations adapt and use healthcare informatics. The first part of the book covers the basics of HIT. The second part focuses on the broader community: the patient, the physician, government, and how HIT will impact each. The book includes a discussion about mobile health and how a rapidly growing mobile health generation is changing the face of healthcare as we know it. http://www.crcpress.com/product/isbn/9781466504875 Print ISBN: 978-1-4665-0487-5 eBook ISBN: 978-1-4665-0488-2 February 2013, 7 x 10, 162 pp., Soft Cover Suggested Price: $62.95 / £39.99
Global Targeting Inc., Ogden, Utah, USA
Connecting millions of patients with caregivers like never before, mobile health (mhealth) technologies are changing healthcare for good. This book provides detailed descriptions of the latest mhealth technologies. It outlines the role of mhealth for self-care and remote care and describes the differences between telemedicine, telehealth, and telecare. The book justifies the use of mhealth technologies for meeting regulatory standards of care and explains how analytics and social media are being used to improve healthcare delivery. It addresses healthcare reform, risk management, and future directions for healthcare technologies. http://www.crcpress.com/product/isbn/9781482262629 Print ISBN: 978-1-4822-6262-9 May 2015, 6-1/8 x 9-1/4, 175 pp. Suggested Price: $49.95 / £31.99
Forthcoming!
Using Data Management Techniques to Modernize Healthcare Anthony Matthew Hopper Healthcare Consultant, Roanoke, Virginia, USA
This book is designed to teach managers and other key stakeholders how to use IT processes to modernize their HR systems through the use of AI, IT, and other empirical methods. The book focuses on systemic issues related to hiring and compensation and provides readers with detailed information regarding HR protocols, IT-related issues, and workplace culture. Readers will be able to compare their current HR systems to the authors’ proposed twenty-first century model and they will discover which HR processes they will need to retool in order to modernize their systems. Readers will also learn about the benefits of upgrading HR. http://www.crcpress.com/product/isbn/9781482223972 Print ISBN: 978-1-4822-2397-2 November 2015, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $89.95 / £57.99
Direct Pay
Handbook of Concierge Medical Practice Design
A Simpler Way to Practice Medicine
Maria K. Todd
New!
Divya Srinivasan Sridhar This book examines the direct pay business model as a potential policy alternative and policy solution to the economic, technological, and sociocultural problems that have emerged as a result of the Affordable Care Act. Based on a research study conducted by the author, the book addresses key research issues that are supported by theory and recent literature. The research and hypotheses presented are tested and proven through a questionnaire and set of interviews with direct pay physicians as well as case studies that illustrate how the subject originated and why it is gaining momentum in today’s challenging health reform environment. http://www.crcpress.com/product/isbn/9781498701327 Print ISBN: 978-1-4987-0132-7 eBook ISBN: 978-1-4987-0134-1 February 2015, 6-1/8 x 9-1/4, 303 pp., Soft Cover Suggested Price: $49.95 / £31.99
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Mercury Healthcare International, Inc., Denver, Colorado, USA
This book examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd, a recognized expert in concierge medicine, branding, consulting, healthcare, marketing, medical tourism, planning, and physician practice administration, explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations—including managed care payer relations, the hybrid practice, and predictive modeling—to uncover the hidden factors that affect bottom-line performance. http://www.crcpress.com/product/isbn/9781466568181 Print ISBN: 978-1-4665-6818-1 eBook ISBN: 978-1-4665-6819-8 December 2014, 7 x 10, 212 pp., Soft Cover Suggested Price: $59.95 / £38.99
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Healthcare Management & Policy Medical Tourism Facilitator’s Handbook
Medical Staff Integration
Maria K. Todd
A. Michael La Penna
Transactions and Transformation
Mercury Healthcare International, Inc., Denver, Colorado, USA
The La Penna Group, Grand Rapids, Michigan, USA
Addressing the issues likely to emerge as clients travel to obtain health services, this is a must-have resource of hard-tofind tools, checklists, terminology, and helpful information. It provides a detailed and empathic understanding of patient needs and expectations and covers the range of scenarios that can occur. It explains where to find answers to immigration concerns, confidentiality/ privacy issues, and unanticipated care in transit in the event of complications or missed connections. It also includes access to helpful worksheets and reference material online.
Medical Staff Integration: Transactions and Transformation examines the cultural and functional issues that must be addressed when hospitals and health systems purchase physician practices. Written by a leading consultant in the health care industry, the book addresses the changes occurring in a nonjudgmental fashion and from a business case perspective. It supplies readers with an understanding of the basics behind the various types of relationships that are forming as well as the nuts and bolts of the transitions that will result.
http://www.crcpress.com/product/isbn/9781439812839
http://www.crcpress.com/product/isbn/9781466592964
Print ISBN: 978-1-4398-1283-9 eBook ISBN: 978-1-4665-1389-1 November 2011, 7 x 10, 180 pp. Suggested Price: $68.95 / £43.99
Print ISBN: 978-1-4665-9296-4 eBook ISBN: 978-1-4665-9297-1 October 2014, 6-1/8 x 9-1/4, 246 pp. Suggested Price: $69.95 / £44.99
Handbook of Medical Tourism Program Development
Preventing Medical Device Recalls
Developing Globally Integrated Health Systems
Dev Raheja
Maria K. Todd Mercury Healthcare International, Inc., Denver, Colorado, USA
Explaining how to develop a patient-centered medical tourism program, this is the ideal guide for any hospital, clinic, hotel, spa, or ancillary facility wishing to become a medical tourism provider. From high-cost surgery and transplants to preventive wellness checkups, spa retreats, and outcomes measurement, this book covers the gamut of related issues. Sharing time-tested insights, it highlights common pitfalls when working with U.S. and international health insurance companies, case managers, professional facilitators, and multinational employers. It also includes access to additional resources on the book’s website. http://www.crcpress.com/product/isbn/9781439813140
Based on the author’s extensive experience in the medical device, aerospace, and manufacturing engineering industries, this book presents a detailed structure for systems thinking that can help to prevent costly device recalls. Based on Dr. W. Edwards Deming’s System of Profound Knowledge, this structure can help medical device designers and manufacturers exceed their customers’ expectations for quality and safety. This book is among the first to demonstrate how to control safety risks—from specifications all the way through to safely retiring products without harm to the environment. http://www.crcpress.com/product/isbn/9781466568228 Print ISBN: 978-1-4665-6822-8 eBook ISBN: 978-1-4665-6823-5 July 2014, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $99.95 / £63.99
Print ISBN: 978-1-4398-1314-0 eBook ISBN: 978-1-4665-1399-0 December 2011, 7 x 10, 255 pp., Soft Cover Suggested Price: $115.95 / £73.99
Comprehensive Financial Planning Strategies for Doctors and Advisors
Writing, Reading, and Understanding in Modern Health Sciences
Best Practices from Leading Consultants and Certified Medical Planners™
Medical Articles and Other Forms of Communication
Edited by
Milos Jenicek
David Edward Marcinko and Hope Rachel Hetico
McMaster University, Hamilton, Ontario, Canada
Institute of Medical Business Advisors, Norcross, Georgia, USA
Drawing on the expertise of multi-degreed doctors and multi-certified financial advisors, this book will shape the industry landscape for the next generation as the current ecosystem strives to keep pace. Using an engaging style, the book is filled with authoritative guidance and healthcare-centered discussions. Championing health care providers while informing financial advisors, the text includes a glossary of terms, CMP™ curriculum content, and related information sources. Coverage includes behavioral finance, modern portfolio theory, the capital asset pricing model, and arbitrage pricing theory.
This book explores the most effective practices for communicating using three main medical literature formats: scientific articles, articles where the subject is not based on the practice of the scientific method, and business reports. The book focuses on the nature, content, domains of thought, and meanings of medical articles. It includes details about essay-type articles, researchbased articles, thesis as introduction sections, definitions as part of the material and methods sections, modern argumentation, and critical thinking. The ideas presented in this book are complementary to the specific requirements appropriate for each type of medical journal.
http://www.crcpress.com/product/isbn/9781482240283
http://www.crcpress.com/product/isbn/9781482226454
Print ISBN: 978-1-4822-4028-3 eBook ISBN: 978-1-4822-4029-0 December 2014, 7 x 10, 744 pp. Suggested Price: $99.95 / £63.99
Print ISBN: 978-1-4822-2645-4 eBook ISBN: 978-1-4822-2646-1 March 2014, 7 x 10, 232 pp., Soft Cover Suggested Price: $59.95 / £38.99
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Healthcare Management & Policy Healthcare Hazard Control and Safety Management
Accountable Care Organizations
Third Edition
Robert James Cimasi
James T. Tweedy, M, CHSP, CHEP, CHCM International Board for Certification of Safety Managers, Helena, Alabama, USA
The third edition of this bestselling reference supplies a comprehensive overview of hazard control, safety management, compliance, standards, and accreditation in the healthcare industry. Examining hazard control and safety management as proactive functions of the organization, this edition includes new information on leadership, performance improvement, risk management, organizational culture, behavioral safety, root cause analysis, and recent OSHA and Joint Commission regulatory changes. Outlining a proactive hazard control approach based on leadership involvement, the book includes checklists and sample management plans that readers can immediately put to use. http://www.crcpress.com/product/isbn/9781482206555 Print ISBN: 978-1-4822-0655-5 eBook ISBN: 978-1-4822-0656-2 March 2014, 7 x 10, 606 pp. Suggested Price: $129.95 / £82.00
Value Metrics and Capital Formation Health Capital Consultants, St. Louis, Missouri, USA
This book explores the historical background and evolution of the ACO model as the basis for the development of the value metrics and capital formation analyses that are foundational to assessing the current efficacy and capacity for change. It examines the four pillars of value in the healthcare industry: regulatory, reimbursement, competition, and technology in addressing the value metrics of ACOs. It focuses its discussion of non-monetary value on a review of aspects of population health within the context of such objectives as improved quality outcomes and access to care. http://www.crcpress.com/product/isbn/9781466581838 Print ISBN: 978-1-4665-8183-8 eBook ISBN: 978-1-4665-8184-5 June 2013, 7 x 10, 377 pp. Suggested Price: $94.95 / £59.99
Understanding Healthcare Economics
Healthcare Delivery in the U.S.A.
Managing Your Career in an Evolving Healthcare System
Margaret F. Schulte
Jeanne Wendel, PhD, William O’Donohue, PhD, and Teresa D. Serratt, PhD, RN University of Nevada, Reno, USA
This book provides key economic facts, explains the economic concepts needed to examine the implications of these facts, and summarizes the results of empirical studies regarding our healthcare system’s access, cost, and quality problems as well as identifying six key trends that are reforming our system. The book helps readers understand the terminology, the facts, and the types of changes that are currently underway. The authors address the macro-problems, and micro-problems which will help assess practice opportunities, and identify viable strategies for adapting to the changes that will optimize the care provided. http://www.crcpress.com/product/isbn/9781482203974 Print ISBN: 978-1-4822-0397-4 eBook ISBN: 978-1-4822-0399-8 October 2013, 7 x 10, 255 pp. Suggested Price: $79.95 / £49.99
Financial Management Strategies for Hospitals and Healthcare Organizations Tools, Techniques, Checklists and Case Studies Edited by
David Edward Marcinko and Hope Rachel Hertico Institute of Medical Business Advisors, Norcross, Georgia, USA
Drawing on case studies from healthcare financial management, this book integrates prose, managerial applications, and regulatory policies and perspectives with realworld case studies, models, checklists, and reports as well as charts, tables, and diagrams. The book covers topics such as financial features of electronic medical records, financial, and clinical features of hospital information systems. It also discusses the financial future of mental health programs in addition discussing hospital revenue enhancements. http://www.crcpress.com/product/isbn/9781466558731 Print ISBN: 978-1-4665-5873-1 eBook ISBN: 978-1-4665-5874-8 September 2013, 7 x 10, 358 pp. Suggested Price: $71.95 / £45.99
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An Introduction, Second Edition With a focus on healthcare management, the second edition of this popular reference addresses financing, organizational structures, continuum of care providers, access to healthcare, and quality initiatives. It covers legal and regulatory issues, workforce, and the drivers and barriers that shape healthcare delivery. This edition provides updated case studies as well as a discussion of new legislation and initiatives such as Accountable Care Organizations and physician reimbursement cuts. The author explains how current market conditions are driving new organizational structures, such as the increase in mergers and acquisitions activity. http://www.crcpress.com/product/isbn/9781439877944 Print ISBN: 978-1-4398-7794-4 eBook ISBN: 978-1-4398-7793-7 December 2012, 7 x 10, 239 pp., Soft Cover Suggested Price: $54.95 / £34.99
Physician Integration & Alignment IPA, PHO, ACOs, and Beyond Maria K. Todd Mercury Healthcare International, Inc., Denver, Colorado, USA
An insightful look at physician integration in today’s healthcare market, this book draws on the author’s experience and expertise in the field to address those factors relevant to physician integration. She examines topics such as physician reimbursement not keeping pace, declining margins, physician shortages, physician hospital competition, rising practice investment requirements, the return to capitation as a payment mechanism, and changes in physician relationships with health systems. Outlining common characteristics of integrated groups and various organizational structures, the author discusses how to avoid mistakes and provides suggestions and ideas from successfully integrated practices. http://www.crcpress.com/product/isbn/9781439813089 Print ISBN: 978-1-4398-1308-9 eBook ISBN: 978-1-4398-1309-6 November 2012, 6-1/8 x 9-1/4, 260 pp. Suggested Price: $87.95 / £55.99
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Healthcare Management & Policy Hospitals & Health Care Organizations Management Strategies, Operational Techniques, Tools, Templates, and Case Studies Edited by
David Edward Marcinko and Hope Rachel Hetico Institute of Medical Business Advisors, Norcross, Georgia, USA
This book addresses decreasing revenues, increasing costs, and growing consumer expectations in today’s health care market. Offering practical experience and applied operating vision, the authors integrate Lean managerial applications and regulatory perspectives with real-world case studies, models, reports, charts, tables, diagrams, and sample contracts. The result is an integration of post PP-ACA market competition insight with Lean management and operational strategies. Coverage includes hardto-find topics such as hospital inventory management, capital formation, and revenue cycle enhancement. http://www.crcpress.com/product/isbn/9781439879900 Print ISBN: 978-1-4398-7990-0 eBook ISBN: 978-1-4398-7991-7 July 2012, 7 x 10, 413 pp. Suggested Price: $76.95 / £49.99
Healthcare Beyond Reform Doing It Right for Half the Cost Joe Flower CEO, The Change Project, Inc.
Along with being the biggest sector of the U.S. economy, healthcare is also the most dysfunctional. This book presents a compelling vision of how healthcare can work better and how we can get there with the current resources. Providing a comprehensive, positive, and intriguing vision of the future, this book tells healthcare providers how they can reposition their organizations to thrive regardless of what the government does in regards to policy. It also outlines how employers can save money by changing the way they provide healthcare to their employees. http://www.crcpress.com/product/isbn/9781466511217 Print ISBN: 978-1-4665-1121-7 eBook ISBN: 978-1-4665-1127-9 April 2012, 6 x 9, 296 pp. Suggested Price: $33.95 / £21.99
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