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Join in on the Conversation Contents Fundamentals ........................................3 Basics ..................................................3 Classics ................................................8 Shopfloor Series ................................10 Culture ................................................12 Strategy ..............................................18 Metrics ................................................27 Industries/Functions ............................31 Healthcare ........................................31 Office ................................................46 IT ......................................................50 Accounting ........................................54
Making a few quality improvements of our own, we’ve upgraded our website to make it even easier to find the information and resources that you need.
Product Development ........................56 Job Shop & Process Manufacturing....59 Supply Chain Management ..............60 Methods & Tools ................................65 Value Stream Management ................65
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Problem Solving ................................66 5S ......................................................67 Mistake-Proofing ................................69 Quick Changeover ............................70 Cellular Manufacturing/Kanban ........72
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Six Sigma/Statistics ............................73 Total Productive Maintenance ............75 Ordering Information ............................78
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FUNDAMENTALS - BASICS New!
The Modern Theory of the Toyota Production System A Systems Inquiry of the World’s Most Emulated and Profitable Management System Phillip Marksberry American LaFrance, Ladson, South Carolina, USA
Designed to aid in the implementation of Lean manufacturing from a management perspective, this book presents a new way of exploring Toyota's management system—one that integrates systems thinking with Lean implementation. It explains that most organizations already have what it takes to succeed with TPS. What’s usually missing is balance. The book supplies a blueprint to understanding exactly how to put the pieces of TPS together to achieve that balance. Catalog no. K15434, November 2012, c. 436 pp., ISBN: 978-1-4665-5674-4, $69.95 / £44.99
Forthcoming!
The Lean Management Systems Handbook H. James Harrington, Rich Charron, and Frank Voehl Describing the essential components for sustainable Lean management, this book will help managers at all levels of an organization to integrate Lean into their daily activities. It defines the Lean philosophy, beliefs, and behaviors required to develop a thriving Lean culture. Packed with examples and step-by-step instructions, it's an ideal guide to help mangers and leaders make the transition from the classroom to the field. It features brief summaries and examples of the most important tools in Lean management systems development. Catalog no. K16035, March 2013, c. 300 pp., ISBN: 978-1-4665-6435-0, $49.95 / £31.99 Also available as an eBook
New!
Lean Management System LMS:2012 A Framework for Continual Lean Improvement William A. Levinson Levinson Productivity Systems, Wilkes-Barre, Pennsylvania, USA
The synergy of the human and technological aspects of Lean form what Henry Ford called a universal code for achieving world-class results. This book expands upon and systemizes this universal code into a framework that promotes organizational self-audits and continuous improvement. The first section offers a foundation of four simple but comprehensive Lean key performance indicators. The second section provides an unofficial (customizable) standard against which an organization can audit its Lean management system. Catalog no. K14563, August 2012, 215 pp., Soft Cover, ISBN: 978-1-4665-0537-7, $39.95 / £25.99 Also available as an eBook
A Factory of One Applying Lean Principles to Banish Waste and Improve Your Personal Performance Daniel Markovitz President, TimeBack Management
“This gem will improve even the most efficient person's work life in powerful ways. The introduction alone got me motivated to adopt those practices that he writes and aren't yet part of my standard work. ... It's short, sweet, and to the point. ... relates powerful Lean manufacturing tools such as visual management, flow, pull, 5S, and kaizen to daily work, revealing how they improve efficiency, reduce waste, and link the individual worker ever more closely to customer value.” —Karen Martin, Principal, Karen Martin & Associates
Catalog no. K12737, December 2011, 177 pp., Soft Cover, ISBN: 978-1-4398-5993-3, $25.95 / £15.99
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FUNDAMENTALS - BASICS New!
Change or Die The Business Process Improvement Manual Maxine Attong and Terrence Metz Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. This book provides readers with the tools to do so. Packed with workshop tools, agendas, and activities that detail the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help teams make better decisions. This resource-rich book: • Contains more than 70 pages of workshop tools, agendas, and activities • Supplies examples from global companies the authors have worked with • Includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires Catalog no. K14908, July 2012, 378 pp., ISBN: 978-1-4665-1251-1, $49.95 / £31.99 Also available as an eBook
Coming Soon!
Relentless Improvement True Stories of Lean Transformations Bill Trudell Relentlessexcellence.com, Bradenton, Florida, USA
Tracing the author’s continuous-improvement journey, this book illustrates successful Lean Six Sigma transformations and operational tactics. Starting with basic projects such as applying 5S, shortening product cycle times, and creating standard work, it then progresses to factory Lean Six Sigma transformations. The complexity and detail of the projects grow chapter by chapter. The text also contains accounts of "front end" or administrative processes such as product development or materials handling. • Supplies a feel for the environments in which Lean transformations occur • Presents real-life stories based on the author’s experiences • Illustrates practical manufacturing situations Catalog no. K15311, December 2012, c. 232 pp., ISBN: 978-1-4665-5430-6, $39.95 / £25.99 Also available as an eBook
Forthcoming!
Stewart's Guide to Floor Management The Floor Managers Guide to the Leadership and Improvement John Stewart Stewart Advisor Group, LLC, Midway, Kentucky, USA
This book illustrates the approach the author used to successfully manage floor operations at a Toyota plant for years. It documents a roadmap to facilitate success for floor managers. The book details an actionable methodology based on techniques Mr. Stewart developed to take charge in demanding situations. It also provides helpful insights into time-proven techniques that can be used to establish and maintain operational excellence. • Defines the effective management of workgroups, including training and employee relations • Explores total productive management (TPM), as well as health and safety duties • Presents an overview of basic Toyota Production System tools, such as standardized work, training within industry (TWI), and root cause analysis Catalog no. K15865, March 2013, c. 180 pp., Soft Cover, ISBN: 978-1-4665-5979-0, $39.95 / £25.99 Also available as an eBook
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FUNDAMENTALS - BASICS Second Edition of a Shingo Prize Winner!
Creating a Lean Culture Tools to Sustain Lean Conversions, Second Edition David Mann Principal, David Mann Lean Consulting, Michigan, USA
“The new insights included in this second edition of Creating a Lean Culture, affirm our examiners recommendations in 2006 to recognize this original work with the Research and Professional Publication Award.” —Robert D. Miller, Executive Director, The Shingo Prize for Operational Excellence
The second edition of this Shingo Prize winner describes how to implement a Lean transformation that works by developing a culture that builds success from the top down and the bottom up simultaneously. This edition offers new guidance on Lean management in discrete manufacturing, office, and process manufacturing environments. It provides specifics on engaging executives through Gemba walks and offers new case studies. Catalog no. K10570, March 2010, 316 pp., Soft Cover, ISBN: 978-1-4398-1141-2, $41.95 / £27.99 Also available as an eBook
Second Edition of a Shingo Prize Winner!
Andy & Me Second Edition Crisis & Transformation on the Lean Journey Pascal Dennis Lean Productivity Network
Praise for Its Bestselling Predecessor: “… one of the best books I’ve read in a long time on the subject of Lean and the Toyota Production System. … Pascal Dennis is not only a seasoned ‘Sensei’ but a good storyteller as well.” —Steve Pontbriand, Senior Vice President, Systems Control
The second edition of this Shingo Prize winner emphasizes practicality and a “can-do” attitude in the face of all challenges. This edition adds study questions that highlight critical leadership lessons and includes corresponding notes that provide up-front guidance. The author is a Toyota veteran with two decades of experience as a consultant in Lean management and manufacturing. Catalog no. K11209, December 2010, 192 pp., Soft Cover, ISBN: 978-1-4398-2538-9, $31.95 / £15.99 Also available as an eBook
Second Edition of a Shingo Prize Winner!
Lean Production Simplified Second Edition A Plain-Language Guide to the World's Most Powerful Production System Pascal Dennis Lean Productivity Network
Praise for Its Bestselling Predecessor: “Wherever you are on your journey to Lean, Lean Production Simplified will provide further knowledge and insight to help achieve the next level on the eternal path to perfection.” —Anne Stevens, VP, North America Vehicle Operations, Ford Motor Company, June 2004
This second edition of a Shingo Prize Winner covers each of the components of Lean within the context of the entire Lean production system. Its straightforward approach makes this book an accessible on-the-floor resource for every operator. This edition includes new information on the Lean Improvement Process; Production Physics and Little's Law; Value Stream Thinking - combining processes required to bring the product or service to the customer; and Hoshin Planning, including the "Five Why" method and how to use it. Catalog no. PP7356, March 2007, 192 pp., Soft Cover, ISBN: 978-1-56327-356-8, $41.95 / £27.99
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FUNDAMENTALS - BASICS Lean Production for Competitive Advantage A Comprehensive Guide to Lean Methodologies and Management Practices John Nicholas Loyola University, USA
The Lean concepts and principles described in this book have revolutionized manufacturing practice and business conduct in a manner similar to what Henry Ford’s system did for mass manufacturing. Based on three decades of teaching experience, Lean Production for a Competitive Advantage introduces the Lean philosophy and illustrates the effective application of Lean tools with real-world case studies. From fundamental concepts to integrated planning and control in pull production and the supply chain, the text provides a complete introduction to Lean production. • Contains cases studies that illustrate deployments across a range of industries • Presents examples of worked out problems • Includes instructional support material in each chapter Instructor’s material available – please contact: orders@taylorandfrancis.com or call 1-800-634-7064 to request these materials.
Catalog no. K11112, July 2010, 527 pp., ISBN: 978-1-4398-2096-4, $83.95 / £53.99 Also available as an eBook
Toyota Kaizen Methods Six Steps to Improvement Isao Kato TMI, Aichi, Japan
Art Smalley Art of Lean, Huntington Beach, California, USA
“…What I personally learned from people like Isao Kato and Art Smalley during my Toyota years was that a company’s success largely can be attributed to total employee involvement in daily Kaizen. … This book represents a model for understanding Kaizen inside Toyota and the skills required to analyze basic processes and drive improvement.” —Russ Scaffede, Former V.P. of Manufacturing, Toyota Motor Manufacturing
This workbook documents the kaizen practices used to develop leadership skills and personal responsibility close to the manufacturing floor at the Toyota Motor Corporation. Explaining the six kaizen principles that govern Toyota, the book will help readers improve their skills and those of their employees. The text examines simple, yet effective, analytic methods for work elements, time, motion, production lead-time, machine losses, and standardized work. Catalog no. K11748, October 2010, 156 pp., Soft Cover, ISBN: 978-1-4398-3853-2, $51.95 / £32.99
New!
Cross-Functional Productivity Improvement Ronald Blank Senior Quality Engineer and Productivity Consultant
Cross-Functional Productivity Improvement describes how improvement efforts can be undermined by errors and incompleteness. It illustrates the various types of errors that can hurt productivity and outlines time-tested solutions to prevent or correct them. Explaining how departments not directly related to manufacturing can hinder productivity, it provides time-tested advice on how to reduce waste and enhance efficiency. Readers will gain a clear understanding of exactly what to do and what not to do in all aspects of company operations to maximize productivity through a cross-functional approach. • Illustrates the types of errors that can hurt productivity and provides time-tested advice on how to prevent or correct them • Enables companies to take better advantage of ISO 9001 and similar systems Catalog no. K14795, September 2012, 174 pp., ISBN: 978-1-4665-1073-9, $49.95 / £31.99 Also available as an eBook
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FUNDAMENTALS - BASICS Mr. Lean Buys and Transforms a Manufacturing Company The True Story of Profitably Growing an Organization with Lean Principles Greg Lane Low Volume Lean, Stockton, California, USA
“… helps to break down a complicated subject matter into practical and easily implementable components. The examples provided were especially helpful in visualizing which steps to take when developing our improvement and implementations plans.” —Tom Meola, President, Premix Incorporated
This is the true story of how, armed with only Lean improvement methodologies, a specially trained Toyota Lean expert purchased a business he knew nothing about, applied Lean techniques, and succeeded in doubling sales and increasing profitability. Using humor, the author recounts his successes and failures, introduces his key employees and their struggles with change, and provides motivation and simple ideas for all readers looking to improve their businesses. Catalog no. K10777, December 2009, 296 pp., ISBN: 978-1-4398-1516-8, $41.95 / £27.99
Forthcoming!
The Basics of Achieving Professional Certification Enhancing Your Credentials Willis H. Thomas Associate Director of Learning Management, Pfizer/Wyeth Research, Montvale, New Jersey, USA
This book explains how to choose the right certification and credentials in support of personal and professional interests. For those deciding whether or not to pursue a certification related to Lean, quality, or Six Sigma, the book provides suggestions on how to determine which professional certification is right for them. It also includes tips on how to highlight certifications received in a biography, resume, or vitae. • Outlines the requirements necessary to obtain a professional certification using many examples • Compares the pursuit of professional certifications to certificate programs • Provides a framework for training and development that supports different types of certification Catalog no. K15324, July 2013, c. 80 pp., Soft Cover, ISBN: 978-1-4665-5456-6, $19.95 / £12.99 Also available as an eBook
New!
Amoeba Management The Dynamic Management System for Rapid Market Response Kazuo Inamori Chairman Emeritus, Japan Airlines; and Founder and Chairman Emeritus, Kyocera Corporation
Especially effective in dynamic and highly competitive environments, the Amoeba Management System has received attention from the Harvard Business Review and has been successfully adopted at hundreds of companies around the world. Written by the system's creator, this book provides a complete introduction to this proven method of management control and accounting. Explaining the management philosophy and principles, it unveils fresh insights on how to foster a culture of leadership and responsibility in your organization. • Describes the Hourly Efficiency Report, the primary mechanism used to control profits • Explains how to make the concept of value-added truly operational for every employee Catalog no. K14727, August 2012, 164 pp., ISBN: 978-1-4665-0949-8, $49.95 / £31.99 Also available as an eBook
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FUNDAMENTALS - CLASSICS Fourth Edition of a Bestseller!
Toyota Production System An Integrated Approach to Just-In-Time, Fourth Edition Yasuhiro Monden Mejiro University, Tokyo, Japan
Extending the humanized aspect of production introduced in the bestselling third edition, this book explains how to cultivate the culture needed to establish the TPS holistically across an organization. It explains how Toyota has adapted and reacted to recent fluctuations in demand, quality problems, and recalls. This edition updates the classic with new material on e-kanban, mini-profit centers, computerbased information systems, and innovative solutions to common obstacles in TPS implementation. It also considers the recent tsunami in Japan and investigates how to reinforce the JIT system to ensure supply chain flow during sudden stoppages at individual locations within the chain. Catalog no. K11111, October 2011, 566 pp., ISBN: 978-1-4398-2097-1, $69.95 / £42.99
JIT Implementation Manual The Complete Guide to Just-in-Time Manufacturing, Second Edition (6-Volume Set) Hiroyuki Hirano JIT Management Laboratory Co.
Known as the JIT bible in Japan, this six-volume set presents the genius of Hiroyuki Hirano who leaves no detail to chance in explaining how to implement and maintain a just-in-time manufacturing program. Encyclopedic in scope, it provides information on every aspect of JIT. While each volumes is available individually, we have affordably priced the set to honor Hirano’s recommendation that readers "avoid taking a piecemeal approach… The overall flow is the most important aspect of production, and the key ingredient for creating a good overall flow is comprehensive improvement… ." Volume 1: The Just-In-Time Production System Volume 2: Waste and the 5S’s Volume 3: Flow Manufacturing – Multi-Process Operations and Kanban Volume 4: Leveling – Changeover and Quality Assurance Volume 5: Standard Operations – Jidoka and Maintenance/Safety Volume 6: JIT Implementation Forms and Charts Catalog no. PP9013, April 2009, 999 pp., Soft Cover, ISBN: 978-1-4200-9013-0, $219.95 / £140.00
Shingo Prize Winner!
Inside the Mind of Toyota Management Principles for Enduring Growth Satoshi Hino "The most thorough explanation of the unique learning culture that Toyota has built … ." —George Koenigsaecker, President, Lean Investments, LLC
"This is a book that I will read through again and again, using it as a reference for specific facts and in-depth analysis. … If you want facts, figures, charts, and graphs that give you a detailed analysis and factual accounting, this is a mustread." —Professor Jeffrey K. Liker, University of Michigan; Shingo Prize-winning Author of The Toyota Way
Winner of a Shingo Prize For Excellence In Manufacturing Research, this book examines the fundamental thinking and management structures that underlie the creation of the Toyota Production system. Satoshi Hino presents a fresh and detailed analysis of Toyota’s essential management system. Catalog no. PP7300, November 2005, 352 pp., ISBN: 978-1-56327-300-1, $59.95 / £38.99
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FUNDAMENTALS - CLASSICS Forthcoming!
The Annotated My Life and Work Henry Ford's Universal Code for Prosperity, Revised for the 21st Century William A. Levinson Levinson Productivity Systems, Wilkes-Barre, Pennsylvania, USA
Henry Ford's My Life and Work remains one of the most comprehensive books on management ever written. It contains not only all the basic elements of what is now called the Toyota Production System, but also the organizational and human relations principles necessary to gain buy-in and engagement from all participants. This annotated edition intersperses Ford's original material with detailed explanations and contemporary examples that put it into context for twenty-first century business leaders and Lean manufacturing practitioners. • Synergizes the technological (Lean manufacturing) and human relations principles into a universal code that makes it possible to deliver high profits, high wages, and low prices simultaneously • Includes the editor’s commentary and cross-referencing to make the book easy to understand Catalog no. K15486, February 2013, c. 300 pp., ISBN: 978-1-4665-5771-0, $49.95 / £31.99
Bestseller!
A Study of the Toyota Production System From an Industrial Engineering Viewpoint Shigeo Shingo Translated by Andrew P. Dillon
This is the "green book" that started it all—the first book in English on JIT, written from the engineer's viewpoint. When Omark Industries bought 500 copies and studied it companywide, Omark became the American pioneer in JIT. Here is Dr. Shingo's classic industrial engineering rationale for the priority of process-based over operational improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and then discusses the mechanism necessary to make JIT possible in any manufacturing plant. • Provides original source material on just-in-time • Explains the principles of leveling, standard work procedures, multi-machine handling, supplier relations, and much more Catalog no. PP9917, October 1989, 296 pp., ISBN: 978-0-915299-17-1, $64.95 / £41.99
Bestseller!
Toyota Production System Beyond Large-Scale Production Taiichi Ohno In this classic text, Taiichi Ohno—inventor of the Toyota Production System and Lean manufacturing—shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining candid insights with a rigorous analysis of Toyota's attempts at Lean production, Ohno's book explains how Lean principles can improve any production endeavor. This work is a must read for all students of human progress. On a more practical level, it continues to provide inspiration and instruction for those seeking to improve efficiency through the relentless elimination of waste. Catalog no. PP9914, March 1988, 176 pp., ISBN: 978-0-915299-14-0, $54.95 / £28.99
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FUNDAMENTALS - SHOPFLOOR SERIES
Train Your Workforce with Our Shopfloor Series
Autonomous Maintenance for Operators
Pull Production for the Shopfloor
Introduces operators to equipment maintenance and motivates them to take ownership of their equipment.
Gain knowledge that can be used to understand, plan, and implement pull production.
ISBN: 978-1-56327-082-6, $31.95 / £15.99
Cellular Manufacturing Introduces production teams to cellular manufacturing concepts and prepares them to help in the design of new cells. ISBN: 978-1-56327-213-4, $31.95 / £15.99
ISBN: 978-1-56327-274-5, $31.95 / £15.99
Standard Work for the Shopfloor Establishes the best activities and sequence steps to maximize performance and minimize waste. ISBN: 978-1-56327-273-8, $31.95 / £15.99
Just-in-Time for Operators
Kaizen for the Shopfloor
Shares Lean manufacturing principles of waste reduction, inventory control, cell layout, and support techniques.
Takes you through the steps in conducting an effective kaizen event.
ISBN: 978-1-56327-133-5, $31.95 / £15.99
TPM Team Guide Emphasizes integration of TPM with production management. Perfect for supervisors, operators, facilitators, and trainers. ISBN: 978-1-56327-079-6, $31.95 / £15.99
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ISBN: 978-1-56327-272-1, $31.95 / £15.99
Identifying Waste on the Shopfloor An excellent guide to understand, identify, and eliminate waste on the shopfloor. ISBN: 978-1-56327-287-5, $31.95 / £15.99
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FUNDAMENTALS - SHOPFLOOR SERIES
The Productivity Press Development Team: Recipients of the Shingo Prize!
Kanban for the Shopfloor
TPM for Every Operator
Provides the information needed to understand, plan, and implement kanban.
Focuses on basic TPM principles, autonomous maintenance, and safety.
ISBN: 978-1-56327-269-1, $31.95 / £15.99
Quick Changeover for Operators Features Shingo’s SMED approach for shortening setups and boosting manufacturing flexibility. ISBN: 978-1-56327-125-0, $31.95 / £15.99
ISBN: 978-1-56327-080-2, $31.95 / £15.99
OEE For Operators Makes overall equipment effectiveness accessible to workers who have the most to gain from improving equipment. ISBN: 978-1-56327-221-9, $31.95 / £15.99
Mistake-Proofing for Operators
Focused Equipment Improvement
Introduces poka-yoke methods for preventing defects by monitoring process conditions at the source.
Gives your TPM teams a powerful framework for further improving equipment performance. ISBN: 978-1-56327-081-9, $31.95 / £15.99
ISBN: 978-1-56327-127-4, $31.95 / £15.99
TPM for Supervisors Gives supervisors a practical and to-the-point understanding of the benefits of TPM and their role in making it successful. ISBN: 978-1-56327-161-8, $31.95 / £15.99
5S for Operators This book will teach your workers the basics of: sort, set in order, shine, standardize, and sustain. Filled with illustrations, page headers, chapter summaries, and application questions, it proves that learning can be fun. ISBN: 978-1-56327-123-6, $31.95 / £15.99
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CULTURE Forthcoming!
Leadersights Creating Great Leaders Who Create Great Workplaces David Veech The Institute for Lean Systems, Louisville, Kentucky, USA
This book focuses on how organizations of all types can create a leader development system that defines critical leader behaviors, gives simple techniques for building and improving the skills that drive those behaviors, and provides a mechanism for monitoring and enforcing those behaviors. It spells out how leaders can do the same for their employees, defining and promoting behaviors required for sustaining continuous change. The book synthesizes current research on change, servant leadership, group and team dynamics, job satisfaction, intrinsic motivation, psychological flow, and individual self-efficacy. • Offers forms, diagrams, tools, schedules, and scripts • Focuses on servant leadership–the participative management style practiced at Toyota • Discusses "short interval" and "visual" leadership skills Catalog no. K15500, June 2013, c. 300 pp., ISBN: 978-1-4665-5800-7, $49.95 / £31.99
Forthcoming!
People, Process, and Culture Lean Manufacturing Around the Real World Jeffrey P. Wincel Thomas J. Kull Arizona State University, Tempe, USA
This book examines the global cultural influences on the understanding and application of Lean production systems within various geographic and cultural areas. It identifies the cultural values as examined against Lean manufacturing disciplines to derive culturally based Lean manufacturing values. The approach of people, process, and culture will help managers better understand the potential limitations and performance shortfalls that result from varying interpretations and applications of Lean systems. This approach will help readers demystify the sometimes complex characteristics of a Lean transformation. • Incorporates global cultural influences on the successful implementation of Lean • Uses academic research as the foundation for the material • Examines well-known Lean components currently in use in around the world Catalog no. K15494, March 2013, c. 200 pp., ISBN: 978-1-4665-5789-5, $49.95 / £31.99 Also available as an eBook
New!
The Workforce Engagement Equation A Practitioner’s Guide to Creating and Sustaining High Performance Jamison J. Manion Workforce Engagement Solutions, LLC, USA
Helping readers master the human elements of implementing and sustaining process improvement, this step-by-step guide presents the science behind the people side of process improvement. It bridges the gap from strategies to tactics allowing readers to take action to implement their plans. The book navigates through the complexity of organizational change with concise explanations, intuitive graphics, and real-world examples. The author explains how to assess where your organization is along the change continuum and provides management and leadership techniques to light the fire of workforce engagement. • Presents methods applicable in any organization and situation • Explains how to build systems and implement performance metrics • Integrates concepts from multiple disciplines Catalog no. K13095, July 2012, 590 pp., Soft Cover, ISBN: 978-1-4398-6809-6, $49.95 / £31.99
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CULTURE New!
Toyota by Toyota Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry Edited by
Samuel Obara and Darril Wilburn “Reflection, often glossed over, is fundamental to TPS and the PDCA cycle. This book records the reflections of several Toyota veterans—reflections on how they learned TPS and how they’ve applied the learning in companies around the world.” —Pascal Dennis, Shingo Prize-Winning Author and President of Lean Pathways Inc.
Written by former Toyota associates, this book focuses on the purpose of Lean techniques, methodologies, and principles rather than the best way of applying tools. The contributors share their Toyota experiences and provide diverse points of view regarding the application of the principles discussed. Each chapter describes a separate Lean technique, along with its benefits and pitfalls, and supplies helpful tips on how to implement that technique. Catalog no. K13796, April 2012, 240 pp., ISBN: 978-1-4398-8075-3, $39.95 / £25.99 Also available as an eBook
One Team on All Levels Stories from Toyota Team Members, Second Edition Tim Turner and Colleagues Toyota, Lexington, Kentucky, USA
“… when I read the stories I was touched to the core. All of these stories were in different voices, but they all had in common tremendous gratitude for the deep respect that Toyota had shown them and the personal transformation they had experienced working for Toyota.” —Professor Jeffrey K. Liker, University of Michigan; and Shingo Prize-Winning Author of The Toyota Way
Written by Toyota team members, this book is not another technical explanation of the Toyota Production System. Instead, it illustrates the culture it creates. The stories, told by employees from various levels of the organization, illustrate how Toyota’s presence in Kentucky has transformed the professional and personal lives of those who worked for the company. Catalog no. K12785, September 2011, 322 pp., Soft Cover, ISBN: 978-1-4398-6067-0, $29.95 / £18.99
Performance Hubs Engaging Teams in Focused Continuous Improvement Marc Roberts Unipart Expert Practices, The Lean Assessment, North Wales, UK
A must-read for all managers, leaders, and change agents, this book supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload. • Explains how to cascade the right metrics throughout your business • Describes how to make continuous improvement a daily habit • Includes a CD with project management aids, templates, and slides Catalog no. K12832, October 2011, 188 pp., Soft Cover, ISBN: 978-1-4398-6133-2, $39.95 / £25.99
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CULTURE The Psychology of Lean Improvements Why Organizations Must Overcome Resistance and Change the Culture Chris A. Ortiz Kaizen Assembly, Inc., Bellingham, Washington, USA
This book investigates why businesses cling to deadly waste and still find reasons to place continuous improvement on the back burner. Frequently sought out for his expertise in Lean manufacturing, Chris Ortiz has been featured on the show Inside Business with Fred Thompson. In this book, Mr. Ortiz breaks down the fear of change within organizational leaders. He examines the psychology of dysfunction, provides insight into why so many businesses fall short in creating visions for growth, and identifies tools that can help address resistance to change. • Explores the fear of change within organizational leaders • Explains why an economic downturn is a good time to embrace Lean and warns of the dangers behind failing to do so Catalog no. K13685, April 2012, 182 pp., ISBN: 978-1-4398-7879-8, $39.95 / £25.99 Also available as an eBook
The Exchange A Bold and Proven Approach to Resolving Workplace Conflict Steven Dinkin, Barbara Filner, and Lisa Maxwell National Conflict Resolution Center, San Diego, California, USA
“… the authors deliver an extraordinary method for resolving disputes quickly and simply … .” —Marshall Goldsmith, New York Times Best-Selling Author of MOJO
• Details a four-stage process derived from the conflict resolution model used at the National Conflict Resolution Center • Includes background information on the most common causes of conflict • Explains how to preempt and de-escalate disputes before they become volatile Catalog no. K12441, April 2011, 138 pp., Soft Cover, ISBN: 978-1-4398-5298-9, $39.95 / £25.99
Second Edition of a Bestseller!
Feedback Toolkit 16 Tools for Better Communication in the Workplace, Second Edition Rick Maurer Maurer & Associates, Arlington, Virginia, USA
Praise for the Bestselling First Edition: “… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.” —Nedra Weinstein, Principal, Arden Consulting
The second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a range of work situations. The book makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them across a variety of management scenarios. Catalog no. K11899, January 2011, 81 pp., Soft Cover, ISBN: 978-1-4398-4093-1, $16.95 / £10.99
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CULTURE TWI Case Studies Standard Work, Continuous Improvement, and Teamwork Donald A. Dinero Round Pond Consulting, Rochester, New York, USA
TWI Case Studies provides the insight of leading experts to assist in the execution of Training Within Industry (TWI). Presented as a series of case studies from a range of corporations—including IBM, Ben & Jerry's , and US Synthetic—it illustrates the rebirth of TWI programs in the United States. Demonstrating how TWI can benefit any and all organizations, the book details the specific activities decision-makers need to accomplish to successfully incorporate TWI into the business culture. Catalog no. K12063, April 2011, 136 pp., Soft Cover, ISBN: 978-1-4398-4610-0, $39.95 / £24.99
Implementing TWI Creating and Managing a Skills-Based Culture Patrick Graupp and Robert J. Wrona TWI Institute, Liverpool, New York, USA
“If you want to get from interesting displays to true standardized work, read this book." —Jeffrey K. Liker, Shingo Prize-Winning Author of The Toyota Way
Featuring modern implementation strategies employed in Lean initiatives, this volume describes the experiences of a variety of companies using Training Within Industry (TWI). Highlighting critical elements and pointing out key stumbling blocks to successful TWI implementation, it includes case studies and helpful templates. Catalog no. K11246, November 2010, 500 pp., Soft Cover, ISBN: 978-1-4398-2596-9, $51.95 / £32.99
Shingo Prize Winner!
The TWI Workbook Essential Skills for Supervisors Patrick Graupp and Robert J. Wrona TWI Institute, Liverpool, New York, USA
Winner of a Shingo Prize for Excellence in Manufacturing Research, this critically acclaimed text continues to reintroduce the U.S. to TWI. It demonstrates efficient ways to instruct employees on how to perform jobs safely and conscientiously; looks at ways to produce more quality products in less time through the handling of workforce, machines, and materials; and shows how to improve performance with employee relations. It includes exercises that can be applied to readers’ own worksites. The accompanying CD provides the forms needed to complete the exercises and implementation case studies. Catalog no. PP7315, February 2006, 224 pp., Soft Cover, ISBN: 978-1-56327-315-5, $54.95 / £28.99
New!
The 7 Kata Toyota Kata, TWI, and Lean Training Conrad Soltero and Patrice Boutier TMAC
Supplying time-tested tools and advice to help readers adapt to changing conditions, this book explains why a mix of the skill sets that Training Within Industry (TWI) and the Toyota Kata (behavior patterns) teach is the ideal recipe to boost organizational synergies and enhance any Lean transformation. Bridging the Kata/TWI nexus, the book lays out a road map for Lean success. It devotes a chapter to each of the Seven Kata and suggests possible courses of action dependent on your organization’s strengths and constraints. Catalog no. K13797, June 2012, 191 pp., Soft Cover, ISBN: 978-1-4398-8077-7, $49.95 / £31.99 Also available as an eBook
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CULTURE Shingo Prize Winner!
Training Within Industry The Foundation of Lean Donald Dinero Round Pond Consulting, Rochester, New York, USA
“… will educate decision makers on what the Job Instruction, Job Methods and Job Relations programs are, how each is delivered, and the significant impact each TWI program can have on their organization." —Robert J. Wrona
Winner of a Shingo Prize for Excellence in Manufacturing Research, this book elucidates the history and application of the four modules that comprise TWI. The author demonstrates how to train employees to perform tasks quickly with minimal waste, improve processes using existing resources, and develop robust training plans to meet the particular needs of a specific plant. Includes a generic TWI organizational chart and a CD with TWI training materials. Catalog no. PP7307, May 2005, 352 pp., ISBN: 978-1-56327-307-0, $54.95 / £28.99
Bestseller!
A Culture of Rapid Improvement Creating and Sustaining an Engaged Workforce Raymond C. Floyd Suncor, Calgary, Alberta, Canada
“As manager for our large manufacturing complex in Baytown, Texas, Ray Floyd and his team fundamentally changed performance by turning the entire workforce into an improvement-idea-generating machine. … Manufacturing efficiency improved at a rate of 16 percent each year and employee participation grew to a level of 40 improvements per person per year … I know of no one better than Ray to record and teach those lessons.” — H. Eugene McBrayer, Former President, Exxon Chemical Company
This book is based on Raymond C. Floyd's decades of industrial management experience, including more than 20 years at Exxon Mobil. He’s a Shingo Prize winner and holds the distinction of having led businesses from two different industries that were both recognized by IndustryWeek magazine as one of the “Best Plants in America. Catalog no. PP7378, April 2008, 328 pp., ISBN: 978-1-56327-378-0, $44.95 / £25.99
Bestseller!
Lean Safety Transforming your Safety Culture with Lean Management Robert B. Hafey Homer Glen, Illinois, USA
"If the strength of your company is dependent on developing an exceptional workforce, then start where it matters most—providing the tools for a safe, efficient and involved employee group. This book can be the roadmap to get you there." —Jerry Paulson, former President and CEO, Flexco
This book provides the knowledge necessary to both assess and improve safety programs through use of Lean tools and techniques. The text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the metrics required to track and maintain a fluid approach to safety. The author takes lessons learned from Lean and applies them to the building of a world-class safety-first organization. Catalog no. K10844, December 2009, 186 pp., Soft Cover, ISBN: 978-1-4398-1642-4, $41.95 / £27.99
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CULTURE Bestseller!
Developing a Lean Workforce A Guide for Human Resources, Plant Managers, and Lean Coordinators Chris Harris and Rick Harris Harris Lean Systems, Murrells Inlet, South Carolina, USA
“Practical tools and insights for companies as they begin their Lean transformation are hard to come by. Rick Harris' book does just that. It's based on real-world experience and filled with 'lessons learned' that can help companies avoid the common mistakes that trip so many up as they begin taking the first steps on their Lean journey.” —Kathryn A. Miller, Vice President, Lean Enterprise & Quality, Parker Hannifin Corporation
With an HR perspective, veteran consultants Chris Harris and Rick Harris walk readers through a step-by-step method for transforming a mass production workforce into a Lean thinking one that possesses the necessary skills, training, and attitude to march in a new direction. Catalog no. PP7348, February 2007, 160 pp., Soft Cover, ISBN: 978-1-56327-348-3, $54.95 / £28.99
Shingo Prize Winner!
Stories from My Sensei Two Decades of Lessons Learned Implementing Toyota-Style Systems Steve Hoeft Toyota Production System Coach, Altarum Institute, Ann Arbor, Michigan, USA
“Steve is a real sensei … . When Steve writes about the TPS house it is not just an abstraction. It is something he lives.” — Jeffrey K. Liker, Shingo Prize-Winning Author of The Toyota Way
In this unique volume, the author, a Toyota-trained expert, employs stories from his own learning experiences to teach Toyota Production System principles. Organized according to the Toyota House model of Lean, each story includes questions that encourage readers to reflect on how each principle applies in their own business, process, or life. Catalog no. K10850, September 2009, 180 pp., ISBN: 978-1-4398-1654-7, $32.95 / £20.99
What Works for GE May Not Work for You Using Human Systems Dynamics to Build a Culture of Process Improvement Lawrence Solow 3-D Change, Inc., Westampton, New Jersey, USA
Brenda Fake O-2 Optimizing Organizations, San Diego, California, USA
“Want to increase your success rate on process improvement? Read this book and incorporate its ideas into your approach.” —Warren Wilhelm, President, Global Consulting Alliance
Focusing on Lean, Six Sigma, and Human Systems Dynamics, this guide provides powerful tools for managing and sustaining process improvement in complex non-linear environments. With decades of change management and process improvement consulting experience, the authors offer valuable practical insights for creating dynamic organizational change. Catalog no. K11248, May 2010, 206 pp., ISBN: 978-1-4398-2599-0, $41.95 / £27.99 Also available as an eBook
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STRATEGY New!
Out of the Present Crisis Rediscovering Improvement in the New Economy Terence T. Burton The Center for Excellence in Operations, Inc., Bedford, New Hampshire, USA
“Five stars to the contemporary version of Deming's famous 1982 book, ‘Out of the Crisis.’ The author has developed an updated reference guide to improve how organizations improve through a combined strategy of Deming's back-to-basics, innovation, technology, and adaptive improvement … .” —Steven Boeder, Director of Operations, The Vollrath Company, LLC
Providing quick-and-easy reference to the fundamentals of getting continuous improvement right in the new economy, this book explains exactly what it takes to implement Lean Six Sigma and other strategic improvement initiatives with lasting success. Catalog no. K14522, May 2012, 301 pp., ISBN: 978-1-4665-0442-4, $29.95 / £19.99 Also available as an eBook
Forthcoming!
Make Your Business a Lean Business How to Create Enduring Market Leadership Paul C. Husby and Jerome Hamilton Written by business leaders for business leaders, this book is a how-to guide on transforming a business and building enduring market leadership. Based on more than six decades of combined experience, it provides the tools required to plan, align, and transform businesses. It starts with the core business value proposition and continues through business planning, disciplined goal and resource alignment, and implementation management. It outlines how to apply initial strategy to daily activities and how to engage the entire organization in becoming more competitive. Catalog no. K11465, April 2013, c. 250 pp., ISBN: 978-1-4398-2999-8, $49.95 / £31.99
New!
Utilizing the 3Ms of Process Improvement A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence Richard Morrow Director, Healthcare Performance Partners
“… my go-to-guide for practical applications in process improvement. … a must read for all professionals looking to create sustainable processes and improve outcomes.” —David Jaimovich, MD, President of Quality Resources International
Leading change and sustaining that change is extremely difficult without relevant measures and management of those measures. Providing a leadership and management guide to achieving objectives, this book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership. It includes forms, templates, and case studies from the aviation and manufacturing industries. Catalog no. K14239, June 2012, 322 pp., Soft Cover, ISBN: 978-1-4398-9560-3, $59.95 / £38.99 Also available as an eBook
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STRATEGY New Edition of a Bestseller!
Leading the Lean Enterprise Transformation Second Edition George Koenigsaecker Simpler Consulting, Inc., Ottumwa, Iowa, USA
Praise for the Bestselling First Edition: “This truly worked for us, and continues to make our Air Force better. The message comes with great stories and legendary examples … readable for all.” — Michael W. Wynne, 21st Secretary, United States Air Force
Updated with new figures and new information, the second edition of this bestselling reference describes how the metrics used by Toyota drive every line item in the right direction. It explains the use of value stream analysis at the leadership level and demonstrates how to structure kaizen events to improve your value stream. Catalog no. K12734, October 2012, c. 249 pp., ISBN: 978-1-4398-5987-2, $49.95 / £31.99
The Organizational Alignment Handbook A Catalyst for Performance Acceleration H. James Harrington and Frank Voehl Harrington Institute, Los Gatos, California, USA
The management skills your organization currently possess might be effective in today’s environment, but are they the skills needed to meet future objectives? This book outlines a step-by-step approach for achieving organization-wide alignment of processes, applications, and systems, and to ensure acceptance of the results by all stakeholders. It includes examples of organizations implementing the strategies discussed as well as a review of the activities you need to follow to minimize the time it takes to reach performance objectives. Catalog no. K13579, November 2011, 282 pp., ISBN: 978-1-4398-7732-6, $49.95 / £31.99 Also available as an eBook
The Organizational Master Plan Handbook A Catalyst for Performance Planning and Results H. James Harrington and Frank Voehl Harrington Institute, Los Gatos, California, USA
“… the most comprehensive and effective approach for optimizing an organization’s performance developed to date. … must reading … .” —Tang Xiaofen, President, Shanghai Association for Quality
This book defines how the four different planning activities used to manage and improve an organization should be merged to maximize effectiveness. It defines each planning activity and explains how to link them together to reduce cost and cycle times. Catalog no. K13684, February 2012, 275 pp., ISBN: 978-1-4398-7877-4, $49.95 / £31.99 Also available as an eBook
Forthcoming!
Upgrading the Crystal Ball for Business Insight Five Reasons Why Forecasting Must Replace Predicting and How to Make the Change Jeffrey C. Bauer Independent Health Futurist and Medical Economist, Chicago, Illinois, USA
This book offers a practical alternative to the everyday predictive models that have failed to prepare decision-makers for recent economic problems. Rather than explain how to prepare for the future, it offers readers tools to evaluate and influence their own futures. The text describes key concepts concisely and clearly, including practical examples. The concepts discussed in the chapters can help business executives to avoid problems from the past as they look into the future. Catalog no. K15302, May 2013, c. 225 pp., Soft Cover, ISBN: 978-1-4665-5403-0, $39.95 / £29.99 Also available as an eBook
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STRATEGY Keeping Your Business in the U.S.A. Profit Globally While Operating Locally Tim Hutzel Mainstream Mgmt, Cedar Rapids, Iowa
Paul Piechota University of Dayton, Ohio
“… The three case studies provide evidence that with the right leadership, companies can increase quality, market share, and profits without shipping jobs overseas. A must read for executives and managers wrestling with outsourcing decisions.” —Professor Timothy C. Krehbiel, Senior Associate Dean, Farmer School of Business, Miami University, Ohio
Catalog no. K10400, September 2011, 135 pp., ISBN: 978-1-4398-0778-1, $39.95 / £25.99
Second Edition of a Shingo Prize Winner!
Staying Lean Thriving, Not Just Surviving, Second Edition Peter Hines, Pauline Found, Gary Griffiths, and Richard Harrison The first edition of this highly acclaimed publication received a Shingo Research and Professional Publication Prize. Explaining how to create and sustain a Lean business, it followed Cogent Power’s first two Lean Roadmaps along their journey. Since then, much has changed. Several members of Cogent Power’s senior management have moved on, steel prices have declined, and the credit crisis has sparked an unstable economy. Set against these developments, this second edition reports on Cogent Power’s response to these issues—detailing how they worked through their third Lean Roadmap. Catalog no. K11258, January 2011, 282 pp., Soft Cover, ISBN: 978-1-4398-2617-1, $39.95 / £25.99 Also available as an eBook
The Future of Lean Sigma Thinking in a Changing Business Environment David Rogers Danercon Limited, Harrow, England, UK
Presenting a formal process for keeping up with technological advances and shifting business requirements, this book introduces business solutions from the fields of chemical engineering, aircraft production, and business psychology and explains how to integrate them with proven Lean principles. After providing a foundation in Lean concepts, the text reports on recent advances in process understanding. It illustrates how new products are being developed using updated Lean thinking and demonstrates the impact of e-commerce on Lean production systems. Catalog no. K12329, June 2011, 216 pp., ISBN: 978-1-4398-5102-9, $39.95 / £25.99
Managing Country Risk A Practitioner’s Guide to Effective Cross-Border Risk Analysis Daniel Wagner Country Risk Solutions, Norwalk, Connecticut, USA
“… a ‘must have ready’ reference and reality guide for any trader, investor, lender or NGO considering any cross-border activity.” —John Lyman, in International Policy Digest, March 2012
Explaining how to identify and manage the risks associated with conducting business abroad, this book explains how to anticipate the impact of change on business operations. It includes case studies and practical examples that demonstrate how these concepts apply to every day operations. Catalog no. K14372, February 2012, 308 pp., ISBN: 978-1-4665-0047-1, $99.95 / £63.99 Also available as an eBook
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STRATEGY The 12 Principles of Manufacturing Excellence A Leader's Guide to Achieving and Sustaining Excellence Larry E. Fast Pathways to Manufacturing Excellence LLC
“… an excellent roadmap for developing and running a world-class operation. It will become my model for continuous improvement.” —Mike Stonecipher, Director of Operational Excellence, Power Partners, Inc.
Explaining how to implement and sustain a top-down strategy for manufacturing excellence, this book delineates a time-proven approach for delivering world-class performance while cultivating the right culture through leadership and mentoring. It describes how to achieve vertical and horizontal alignment across your organization and provides a method for tracking progress. It includes a CD with color versions of the images in the text as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan. Catalog no. K13535, October 2011, 266 pp., ISBN: 978-1-4398-7604-6, $39.95 / £25.99 Also available as an eBook
Shingo Prize Winner!
Understanding A3 Thinking A Critical Component of Toyota's PDCA Management System Durward K. Sobek II University of Montana, Bozemont, USA
Art Smalley Art of Lean, Huntington Beach, California, USA
The A3 report has proven to be a key tool in Toyota’s successful move toward organizational efficiency. The power of the A3 report, however, doesn’t come from the report, rather from the development of the dynamic culture required for the implementation of an A3 system. This Shingo Prize-Winning book illustrates the deep learning and professional development that occurs in the A3 process. The authors explain why the report is especially effective when implemented in conjunction with a PDCA-based management philosophy. The book includes many examples and practical advice on how to write and review A3 reports. Catalog no. PP7360, March 2008, 184 pp., ISBN: 978-1-56327-360-5, $44.95 / £25.99
Flexibility Flexible Companies for the Uncertain World Gill Eapen Decision Options, LLC, Groton, Connecticut, USA
“… masters the application of smart business strategy to a world of unknown circumstances. For your company or your career, Flexibility is a worthwhile guide to problem solving and decisiveness amid the uncertainty.” —Martin Mackay, President, PharmaTherapeutics Research and Development
In an information- and knowledge-driven environment with high levels of uncertainty, traditional ideas of structure, system, and strategy are ineffective. This book shows how to create, maintain, and accelerate an organization in a highly uncertain environment using flexibility. It presents an economic framework of decision options to diagnose existing flexibility problems and provides guidance on how to improve flexibility and reduce risk. Catalog no. K10839, December 2009, 192 pp., ISBN: 978-1-4398-1632-5, $64.95 / £41.99 Also available as an eBook
Online www.ProductivityPress.com
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STRATEGY Lean Sustainability Creating Safe, Enduring, and Profitable Operations Dennis Averill Unilever, Bel Air, Maryland, USA
This how-to manual on the proper integration of safety and environmental sustainability with Lean implementations details a recipe for safety and sustainability excellence. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency—while reducing safety incidents and impact on the environment. The book introduces novel approaches for achieving safety and sustainability excellence, including: • Autonomous Safety—supplying employees with the knowledge, skills, and motivation to work safely • Triple Zero—the achievement of zero accidents, zero environmental incidents, and zero losses • Green Value Stream Mapping—the application of Value Stream Mapping to environmental and sustainability issues Catalog no. K12680, June 2011, 222 pp., Soft Cover, ISBN: 978-1-4398-5716-8, $39.95 / £25.99
Green Products Perspectives on Innovation and Adoption Edited by
Joao Neiva de Figueiredo Saint Joseph’s University, Philadelphia, Pennsylvania, USA
Mauro F. Guillen University of Pennsylvania, Philadelphia, USA
“... covers a wide range of topics, from energy to automobiles to tourism, in impressive depth. … should help managers think creatively not only about the energy footprint of their products and operations, but also about the sustainability and future of their business models.” —Michael A. Cusumano, MIT Sloan School of Management and Engineering Systems Division
This book supplies in-depth analysis of key factors that affect the adoption of sustainable products. Considering both technological and public-policy concerns, it examines success stories in green production— including the transition from oil dependency to sustainability in Denmark, the revival of battery-powered electric vehicles in Japan, and sustainable tourism in the Galapagos Islands. Catalog no. K12538, July 2011, 226 pp., ISBN: 978-1-4398-5465-5, $49.95 / £31.99
Compression Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises Robert W. Hall Indiana University, Indianapolis, USA
“In the 1980s and 90s Robert Hall (Doc) helped North American manufacturing and service companies address the competitive challenges of imports. … Today, with Compression, Doc gives us a new perspective on the challenges of the twenty-first century. He gives strategic leaders a way to put their arms around the complex issues facing their companies, markets, and communities.” — John Ward, Former CEO, Gabor International
In this volume, Doc Hall shows us how to learn to learn more effectively both as individuals and organizations. He invites us to rethink our perpetual devotion to old ideals and welcome the shift in thinking that must be our first and immediate step. Visit www.compression.org for more information. Catalog no. K10325, October 2009, 280 pp., ISBN: 978-1-4398-0654-8, $54.95 / £28.99 Also available as an eBook
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STRATEGY Green Intentions Creating a Green Value Stream to Compete and Win Brett Wills Green Enterprise Movement, Toronto, Ontario
Green Intentions supplies a straightforward approach to going green, the Green Value Stream (GVS) process. Based on the Lean philosophy, the GVS process can help to identify, measure, and minimize the seven green wastes. The book includes: • A green dictionary that defines key terms associated with the green movement • Web links and other resources to assist you in your journey toward environmental sustainability • An environmental primer that provides a clear picture of what’s going on with the environment and what the end goal of environmental sustainability should look like Catalog no. PP9617, July 2009, 296 pp., Soft Cover, ISBN: 978-1-4200-8961-5, $41.95 / £27.99
Using Hoshin Kanri to Improve the Value Stream Elizabeth A. Cudney Missouri University of Science and Technology, Rolla, USA
“… should be required reading for all business executives.” — Karen Martin, Author of The Kaizen Event Planner
“… provides the key to using the Hoshin Kanri framework and integrating it with the foundations of industrial engineering.” — Marjorie Koch, President, Lean Division, Institute of Industrial Engineers
While Value Stream Mapping is an accepted tool for identifying waste, future state mapping presents greater challenges. Hoshin Kanri can help. This method encourages employees to incorporate performance metrics to reach the root cause of problems before searching for solutions. Developed in Japan this technique is based on Deming’s classic Plan-Do-Check-Act (PDCA) improvement cycle. Catalog no. PP8423, March 2009, 160 pp., Soft Cover, ISBN: 978-1-4200-8423-8, $54.95 / £28.99
Shingo Prize Winner!
Hoshin Kanri for the Lean Enterprise Developing Competitive Capabilities and Managing Profit Thomas L. Jackson Rona Consulting, Mercer Island, Washington, USA
“Tom Jackson's practical and valuable insights are rivaled only by the importance and benefits of applying Hoshin Kanri.” Jamie Flinchbaugh, Co-Author, The Hitchhiker's Guide to Lean
Winner of a Shingo Prize For Excellence In Manufacturing Research, this book facilitates an understanding of Hoshin Kanri as a grand design implemented through a system of team agreements. It defines an improved X-matrix that incorporates a scorecard for identifying improvement opportunities and converting them into bottom line results in terms that financial managers can support. The accompanying CD includes forms, meeting agendas, and examples of X-matrices that are applicable to marketing, design engineering, and manufacturing. Catalog no. PP7342, August 2006, 224 pp., Soft Cover, ISBN: 978-1-56327-342-1, $59.95 / £38.99
Online www.ProductivityPress.com
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STRATEGY The Toyota Kaizen Continuum A Practical Guide to Implementing Lean John Stewart Monomoy Capital Partners, Midway, Kentucky, USA
This book provides a firsthand account of the realities behind implementing the Toyota Production System (TPS). Highlighting lessons learned from the TPS masters at the Toyota factories in Japan, John Stewart provides a proven approach for implementing a continuous improvement process. Delving into his wide-ranging experience—including time managing the vehicle assembly division for Toyota’s largest European operation—he explains how to get the process started, how to get senior management excited about the possibilities, and details a process for implementing the TPS in your organization. Catalog no. K12059, August 2011, 218 pp., Soft Cover, ISBN: 978-1-4398-4604-9, $39.95 / £25.99
Progressive Kaizen The Key to Gaining a Global Competitive Advantage John W. Davis There are four different types of kaizen, each with its own purpose. This book describes each type and explains how and when to use them to obtain the greatest ROI. It details how to conduct each type of kaizen event, who should be involved, and what the expected results should be. It introduces a waste reduction activity process that can help drive kaizen down to the individual job level and encourage ongoing participation. Although the benefits of the tools of the TPS have been documented extensively, a need exists to understand how to put it all together and implement the process in the most effective and least disruptive manner. Progressive Kaizen spells out how to get the most from the process and make it a formidable competitive weapon. Catalog no. K12062, January 2011, 219 pp., Soft Cover, ISBN: 978-1-4398-4608-7, $39.95 / £25.99
Escape the Improvement Trap Five Ingredients Missing in Most Improvement Recipes Michael Bremer and Brian McKibben “… a book focused on improvement that can help you avoid the trap, and develop a path that avoids peril, takes advantage of opportunity, and drives twentyfirst century success.” —Dan McDonnell, Lean Initiative manager, General Electric Transportation
Despite performance improvement initiatives such as Lean, Six Sigma, and SupplyChain Management, only a handful of companies actually break out of the pack to transform their enterprise. Providing helpful methods and metrics for effecting true change, this book highlights how to avoid common improvement traps that inhibit organizations from rising above the rest. Catalog no. K10932, September 2010, 319 pp., Soft Cover, ISBN: 978-1-4398-1796-4, $51.95 / £32.99 Also available as an eBook
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STRATEGY Simple Excellence Organizing and Aligning the Management Team in a Lean Transformation Adam Zak and Bill Waddell “… a quick and easy read that finally describes a simple, logical, way to conduct business. … I will be making this book a must read for my staff.” —Bob Barker, President of Parker Aerospace; and Executive V.P. and Operating Officer, Parker Hannifin Corporation
Charting a course of simplification through the complexity associated with managing performance improvement initiatives, this book explains what value streams are and how to use them to align everyone with the things that matter most. It boils constraint management down to practical terms and lays out an approach to accounting that enables everyone to spend money where it adds value and to stop spending it where it doesn’t. Catalog no. K11744, November 2010, 155 pp., ISBN: 978-1-4398-3845-7, $41.95 / £27.99
Critical Success Factors Simplified Implementing the Powerful Drivers of Dramatic Business Improvement Marvin T. Howell “If you want to be a senior executive or project leader, or if you are a senior executive or project leader and want to keep your job, read this book and put its principles to work.” —Joseph A. "Bud" Ahearn, Major General, US Air Force (retired), Vice Chairman, Emeritus, CH2MHill, Ltd.
This book simplifies the process of identifying, measuring, and using CSFs to track progress, highlight problem areas, and facilitate improvements. Organized into two parts, the first part covers Rockart's CSF Method and techniques to identify external CSFs and generate internal CSFs. The second part addresses specific applications of CSFs, from strategic planning to individual pursuits. Catalog no. K10558, November 2009, 156 pp., ISBN: 978-1-4398-1117-7, $41.95 / £27.99 Also available as an eBook
From Belief to Knowledge Achieving and Sustaining an Adaptive Culture in Organizations Neil Douglas and Terry Wykowski Oxford Consulting Group, Houston, Texas, USA
“Douglas and Wykowski challenge us to become conscious of our own beliefs and how we form them, which affect all our actions. Although this book is geared to organizational change, it has the potential to change all areas of human endeavor.” —Professor David Julian Hodges, City University of New York
Rather than offer simple recipes, this book shows how good leaders can evolve and sustain an adaptive culture that develops knowledge through purposeful human interaction. It explores key dynamics of learning, considers the diversity of beliefs present in any group, and demonstrates ways that those leaders can explore and encourage the potential of both the group and individuals within the group. Catalog no. K11694, September 2010, 261 pp., ISBN: 978-1-4398-3734-4, $62.95 / £39.99 Also available as an eBook
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STRATEGY Bestseller!
It's About Time The Competitive Advantage of Quick Response Manufacturing Rajan Suri Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA
“… incredibly comprehensive … not once does Suri mention anything about 'doing more with less.' Under QRM, if demand rises, companies should indeed invest in machines and people … . QRM does demand that workers perform myriad functions, set up more often, and manage product flow. But it doesn't demand that they put in long hours to get the job done. During a time when so many companies are reluctant to add to their payrolls, that's a powerful message.” —Tim Heston, Senior Editor, FMA Communications Inc., in The Fabricator, October 2011 This book includes a CD with time-saving tips to help you work through implementation issues—including simple calculation methods and tools to support the design of your QRM strategy.
Catalog no. K10299, March 2010, 228 pp., ISBN: 978-1-4398-0595-4, $41.95 / £27.99 Also available as an eBook
Listening to the Voice of the Market How to Increase Market Share and Satisfy Current Customers R. Eric Reidenbach Market Value Solutions, Hattiesburg, Mississippi, USA
In this book, Dr. Reidenbach teaches you how to identify and capture the voice of the market and then use that data to make your organization market-focused. With this book as your guide, you will learn how to develop surveys that are more than skin deep, deliver them to the right people, collect information that is useful, and then turn that information into action steps that will help you cultivate customers who feel listened to, which is the first step in building loyal relationships. Catalog no. PP9330, December 2009, 205 pp., ISBN: 978-1-4200-9330-8, $59.95 / £38.99
The Ultimate Improvement Cycle Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints Bob Sproull Kennesaw, Georgia, USA
This text integrates Lean concepts, Six Sigma, and the Theory of Constraints into a combined business strategy aptly named the Ultimate Improvement Cycle (UIC). Unlike other systems, the UIC is all about economizing resources by focusing improvement efforts on those key leverage points that will prove most optimal, rather than diluting one’s efforts with an expensive across-the-board approach to improvement. The UIC is derived from Bob Sproull’s years of executive experience with the Toyota Production System and consulting work with several high-profile companies. He shows you how to take advantage of the cyclical nature of improvement to implement change that is perpetually effective, and his approach does not require more resources than you have on hand. Catalog no. PP9034, March 2009, 288 pp., ISBN: 978-1-4200-9034-5, $64.95 / £41.99
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METRICS New!
The Right Choice Using Theory of Constraints for Effective Leadership Ted Hutchin I & J Munn Limited, Leicestershire, UK
Introducing a powerful technique to help leaders make better decisions, this book explains how readers can prepare to manage effectively well into the future through the use of the coaching cycle and the reflection process. The book’s case studies illustrate what people have actually done, what they have struggled with, and the importance of understanding causal relationships. They demonstrate how conflicts can be resolved and relationships restored through the use of the tools described, in particular the "cloud" technique from the Theory of Constraints Thinking Processes. Catalog no. K14016, May 2012, 176 pp., ISBN: 978-1-4398-8621-2, $49.95 / £31.99 Also available as an eBook
The Right Measures The Story of a Company’s Journey to Find the True Indicators of Its Success and Values Mark A. Nash Argent Global Services, Oklahoma City, Oklahoma, USA
Sheila R. Poling Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA
This book uses a compelling story to explain how using the right measures can make all the difference between success and failure in your organization. It follows the story of two companies—one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators. Illustrating how measures can impact employee behavior, bottom-line profitability, and customer satisfaction, this business novel provides the understanding required to select the appropriate measures for your organization. Catalog no. K13677, August 2012, 223 pp., Soft Cover, ISBN: 978-1-4398-7865-1, $49.95 / £31.99 Also available as an eBook
New!
Metrics-Based Process Mapping Identifying and Eliminating Waste in Transactional, Service, Analytical, and Creative Processes Karen Martin Karen Martin & Associates, San Diego, California, USA
Mike Osterling Osterling Consulting, La Mesa, California, USA
Metrics-based process mapping is a complementary, not a replacement tool, for Value Stream Mapping. Creating a metrics-based process map is often a necessary step in documenting the details behind the Value Stream Map and discovering the root cause of waste within specific value stream mapping process blocks. The second edition of this popular reference provides a unique approach to Value Stream Mapping. It introduces the essentials of Value Stream Mapping and includes access to an electronic tool that will help readers make immediate improvements to their Value Stream Maps. • Provides readers with access to a valuable electronic tool for improving Value Stream Maps • Includes a quick-start user’s guide Catalog no. K14024, November 2012, 101 pp., Soft Cover, ISBN: 978-1-4398-8668-7, $99.95 / £63.99
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METRICS New!
What is Your Problem? Identifying and Solving the Five Types of Process Problems Kicab Castaneda-Mendez Performance Management Consultant, Chapel Hill, North Carolina, USA
Typically, root cause analysis is taught by teaching a variety of tools that require the user to learn when to use which tools. Illustrating how to solve specific problems with specific solutions, this book teaches the reader how to recognize different types of process problems as well as how to solve them more effectively and efficiently. The author identifies five types of processes problems and shows how to solve them using a three-step procedure: identify the type of problem, find root cause, and address the root cause. • Shows how to maximize ROI for Lean Six Sigma initiatives • Explains how to reduce start-to-finish improvement/project time Catalog no. K15232, December 2012, c. 189 pp., Soft Cover, ISBN: 978-1-4665-5269-2, $39.95 / £25.99
The 12 Pillars of Project Excellence A Lean Approach to Improving Project Results Adil F. Dalal CEO, Pinnacle Process Solutions Intl., Cedar Park, Texas, USA
“Not only does the book provide the fundamental tools that leaders need to get better project results, it lays out the way of thinking that underpins success.” —Mikel J. Harry, Ph.D., Co-Creator of Six Sigma, Bestselling Author, and Consultant to the World's Top CEOs
“... provides step-by-step guidance in managing programs and projects that will result in your overall business success! ... A Must Buy - get it Now!” —Billy Billimoria, Director, Customer Applications, BAE Systems; Program Director, Lockheed Martin; Manager, Hughes Aircraft
• Provides cutting-edge techniques to enhance the project culture in your organization • Facilitates the development of the skills required to advance from project manager to project leader • Includes a CD with powerful tools for organizational- and self-assessment Catalog no. K12221, October 2011, 691 pp., Soft Cover, ISBN: 978-1-4398-4912-5, $64.95 / £40.99
The Basics of Project Evaluation and Lessons Learned Willis H. Thomas, PMP Associate Director of Learning Management, Pfizer/Wyeth Research, Montvale, New Jersey, USA
A systematic method for conducting lessons learned is critical to the ongoing success of your projects, programs, and portfolios. This book details an easy-to-follow approach for conducting lessons learned on any project, in any organization. Whether your job entails running small projects from a home-based business or managing large projects as a part of an international supply chain, this book will be of great benefit. It includes a wealth of project job aids, including templates, checklists, forms, and a Project Evaluation Resource Kit (PERK) on the accompanying CD. It also includes access to additional resources at www.lessonslearned.info. Catalog no. K13336, November 2011, 161 pp., Soft Cover, ISBN: 978-1-4398-7246-8, $19.95 / £13.99
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METRICS Quality Management Theory and Application Peter D. Mauch In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business goals. Using examples from actual situations that can be readily applied in any industrial situation, the book shows you how to: • Plan for quality by setting objectives and metrics • Get staff involved by understanding how to motivate and train them • Establish responsibility and accountability across your entire organization • Create the right reporting mechanisms and learn how to analyze them Catalog no. K10712, December 2009, 171 pp., ISBN: 978-1-4398-1380-5, $54.95 / £28.99 Also available as an eBook
The Basics of Performance Measurement Second Edition Jerry L. Harbour Battelle, Albuquerque, New Mexico, USA
Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge. Catalog no. K10132, June 2009, 102 pp., Soft Cover, ISBN: 978-1-4398-0249-6, $16.95 / £11.99
The Performance Paradox Understanding the Real Drivers that Critically Affect Outcomes Jerry L. Harbour Battelle, Albuquerque, New Mexico, USA
This volume, a complement to Jerry Harbour’s, The Basics of Performance Measurement, empowers managers to establish protocols that will measure and improve the performance of their employees and ultimately, their businesses. Harbour begins with a conceptual overview of performance as a whole. He then explores practical implications, covering modeling, measuring, and improved performance. Augmented by case studies, this work demonstrates how simple models can be of great benefit. By examining real-world examples of how abstract ideas can be concretely applied, Harbour can help transform any business or organization into a high-performance one where results are obtained, rather than imagined. Catalog no. PP7390, August 2008, 192 pp., ISBN: 978-1-56327-390-2, $39.95 / £26.99
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METRICS Applied Concept Mapping Capturing, Analyzing, and Organizing Knowledge Edited by
Brian M. Moon, Robert R. Hoffman, Joseph D. Novak, and Alberto J. Canas Supported by business application case studies, Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge offers an accessible introduction to the theory, methods, and application of Concept Mapping in business and government. The case studies illustrate applications across a range of industries—including engineering, product development, defense, and healthcare. The authors provide access to a free download of CmapTools, courtesy of the Institute for Human and Machine Cognition, to enable readers to create and share their own Concept Maps. Offering examples from the U.S., Canada, Australia, Spain, Brazil, Scotland, and The Netherlands, they supply a global perspective of this dynamic tool. Catalog no. K11403, February 2011, 380 pp., ISBN: 978-1-4398-2860-1, $59.95 / £38.99
Bestseller!
Beyond the Balanced Scorecard Improving Business Intelligence with Analytics Mark Graham Brown Manhattan Beach, California, USA
“Measuring results is not easy, but doing it right and doing it well is a mandatory prerequisite to improving performance. One size does not fit all. If you want to get better at knowing how you are doing, then read this book and put Mark's insightful guidelines to work for your company. It will provide the best payback on an investment that you will ever get!” —Brent Armstrong, Vice President Energy, Environment & Health Services, EG&G Technical Services
This volume details the right metrics for evaluating those aspects of performance not accurately tracked by most companies and government organizations. Readers will learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. Catalog no. PP7346, January 2007, 240 pp., ISBN: 978-1-56327-346-9, $41.95 / £27.99
Keeping Score Using the Right Metrics to Drive World-Class Performance Mark Graham Brown Manhattan Beach, California, USA
“Insightful and appropriate for organizations needing a new approach to working smarter.” —Marie E. Artale, Customer Satisfaction Manager, IBM Corporation
“… delivers comprehensive and easy-to-understand guidelines for the development or tune-up of an organization's measurement system.” —Julie S. Mehta, Performance Consultant, U.S. Coast Guard
This book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality. Catalog no. PP7355, October 2006, 224 pp., Soft Cover, ISBN: 978-1-56327-355-1, $31.95 / £15.99
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INDUSTRIES/FUNCTIONS - HEALTHCARE Lean Tools for Healthcare Series Thomas L. Jackson, J. Michael Rona Consulting Group, LLC, Washington, USA New!
Kaizen Workshops for Lean Healthcare This book describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in a healthcare organization. It walks readers through the steps of conducting an effective kaizen workshop—one that is well planned, well implemented, and well monitored. Numerous illustrations reinforce the text and margin assists call readers’ attention to key terms, healthcare examples, and how-to steps. Catalog no. K11931, August 2012, 120 pp., Soft Cover ISBN: 978-1-4398-4152-5, $28.95 / £18.99
Standard Work for Lean Healthcare Proven to increase efficiencies in the manufacturing sector, Standard Work has become a key element in reducing process waste and improving healthcare services. This book describes how to apply this powerful Lean tool to increase patient safety and reduce the cost of providing healthcare services. It explains how standard work can help establish best practices for performing work and why it should be the cornerstone for all continuous improvement efforts. Catalog no. K11697, July 2011, 124 pp., Soft Cover ISBN: 978-1-4398-3741-2, $28.95 / £18.99
Forthcoming!
Mapping Clinical Value Streams Value Stream Mapping has been a popular tool to help hospital leaders see the entire picture across departmental boundaries. As part of the Lean Tools in Healthcare series, this user-friendly book is designed to improve the understanding of the Value Stream Map. The text contains key terms, healthcare examples, and how-to-steps. Catalog no. K15189, February 2013, c. 120 pp., Soft Cover ISBN: 978-1-4665-5184-8, $29.95 / £19.99 Also available as an eBook
5S for Healthcare Based on Hiroyuki Hirano's classic 5 Pillars of the Visual Workplace, this work imparts all the information needed to understand and implement the Lean methodology in a healthcare setting. It provides a wealth of examples along with step-by-step guidance on how to get your entire organization involved in the process. Catalog no. K10196, December 2009, 120 pp., Soft Cover ISBN: 978-1-4398-0350-9, $31.95 / £15.99
Forthcoming!
Mistake Proofing for Lean Healthcare Catalog no. K11698, March 2013, c. 120 pp., Soft Cover, ISBN: 978-1-4398-3743-6, $28.95 / £18.99
Just-in-Time for Healthcare Catalog no. K11699, May 2013, c. 120 pp., Soft Cover, ISBN: 978-1-4398-3745-0, $28.95 / £18.99
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INDUSTRIES/FUNCTIONS - HEALTHCARE Forthcoming!
Impact of Healthcare Informatics on Quality of Patient Care & Health Services Divya Srinivasan George Mason University, Arlington, Virginia, USA
Highlighting the state of the emerging Healthcare Information Technology (HIT) and the Electronic Medical Records (EMR) system in the U.S., this book discusses the direct and indirect impact on patients. It addresses the issues related to communication barriers, medical errors, and patient care, such as quality of service and time spent. It also looks at indirectly related concerns including HIT-bioterrorism, funding, information exchange, and policies linking healthcare organizations for increased efficiency. The author offers case studies and empirical analyses, along with extensive interviews with industry leaders that consider relevant financial problems, options, and ethical issues. Catalog no. K14545, February 2013, c. 300 pp., Soft Cover, ISBN: 978-1-4665-0487-5, $59.95 / £38.99 Also available as an eBook
New!
Utilizing the 3Ms of Process Improvement in Healthcare A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership Richard Morrow, MBA Director, Healthcare Performance Partners, Elgin, Illinois, USA
“With Rick Morrow’s help, we were able to reduce hospital-acquired infections by over 50 percent using the tenets described in this book. Those improvements have been sustained. Rick provides a simple and elegant description of improvement methods and how to apply them. Those serious about performance could benefit from this book.” —David Munch, MD, Senior VP, Chief Consulting and Clinical Officer, Healthcare Performance Partners, Inc.
Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies, forms, and templates to facilitate application. Catalog no. K14226, May 2012, 320 pp., Soft Cover, ISBN: 978-1-4398-9535-1, $59.95 / £38.99 Also available as an eBook
New!
Hospitals & Health Care Organizations Management Strategies, Operational Techniques, Tools, Templates, and Case Studies Edited by
David Edward Marcinko and Hope Rachel Hetico “… a must-read for any physician and other health care provider to understand the multiple, and increasingly complex, interlocking components of the U.S. health care delivery system, whether they are employed by a hospital system, or manage their own private practices. … an excellent framework and foundation to learn important principles all doctors need to know.” —Richard Berning, MD, Pediatric Cardiology
This book addresses decreasing revenues, increasing costs, and growing consumer expectations in today’s health care market. The authors integrate Lean managerial applications and regulatory perspectives with realworld case studies, models, reports, charts, tables, diagrams, and sample contracts. The result is an integration of post PP-ACA market competition insight with Lean management and operational strategies. Catalog no. K13750, July 2012, 413 pp., ISBN: 978-1-4398-7990-0, $69.95 / £44.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - HEALTHCARE New!
Healthcare Beyond Reform Doing It Right for Half the Cost Joe Flower CEO, The Change Project, Inc.
“Flower clearly outlines and untangles the many complex forces that act upon and create the U.S. healthcare ‘system.’ More importantly, Flower thoughtfully proposes the way forward.” —Deryk Van Brunt, UC Berkeley School of Public Health
This book explains how healthcare can work better and how we can get there with current resources. Providing a positive vision of the future, it tells healthcare providers how to reposition their organizations to thrive regardless of what the government does in regards to policy. Catalog no. K14828, April 2012, 296 pp., ISBN: 978-1-4665-1121-7, $29.95 / £19.99 Also available as an eBook
New!
Healthcare at a Turning Point A Roadmap for Change Rita E. Numerof and Michael Abrams “...it is important to have a clear bridge between the issues of today and the possibility of a much brighter future. Without glossing over serious issues… this book describes a way forward for those inside and outside the healthcare system.” —Jeff Thompson, MD, Chief Executive Officer, Gundersen Lutheran Health System
In straightforward language, Healthcare at a Turning Point outlines a new market-based business model that aligns industry financing mechanisms with the goals of prevention, improved quality, and reduced costs. Catalog no. K15942, August 2012, 276 pp., ISBN: 978-1-4665-6152-6, $39.95 / £25.99 Also available as an eBook
Health Care Will Not Reform Itself A User's Guide to Refocusing and Reforming American Health Care George C. Halvorson Kaiser Permanente, Oakland, California, USA
"George Halvorson, CEO of the nation’s largest health care delivery system, says reducing costs while expanding coverage not only should be done, but can be done, and tells us how … ." —Dr. James Robinson, Professor of Health Economics, UC Berkeley
This book cuts through the thicket of health care reform rhetoric to offer a step-bystep blueprint for achieving real improvements in health care delivery. Catalog no. K10830, May 2009, 184 pp., ISBN: 978-1-4398-1614-1, $32.95 / £20.99 Also available as an eBook
Understanding Health Care Reform Bridging the Gap Between Myth and Reality Arthur M. Feldman, MD, PhD Executive Dean, Temple University School of Medicine, Philadelphia, Pennsylvania, USA
This book details the strengths and weaknesses of the U.S. health care reform legislation. It explains how doctors, patients, and families can determine the success or failure of the legislation over time and proposes an accounting of steps that elected representatives can take in order to improve the bill. The author focuses on the core issue: what do we need to do to preserve our ability to provide the best possible care for our patients and to fulfill our societal mission of providing care for our citizens independent of their financial means? Catalog no. K13721, December 2011, 222 pp., ISBN: 978-1-4398-7948-1, $39.95 / £25.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - HEALTHCARE Second Edition of a Shingo Prize Winner!
Lean Hospitals Improving Quality, Patient Safety, and Employee Engagement, Second Edition Mark Graban Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA
“… lays out the nuts and bolts of the Lean methodology and describes the more difficult challenges, which have to do with managing change. … I wish I could have read this in 2004, as it might have prevented some of the mistakes we made in our Lean transformation journey.” —John Toussaint, MD, CEO, ThedaCare Center for Healthcare Value
Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals, Second Edition includes new material on process audits, performance measures, employee suggestion management, and strategy deployment. Catalog no. K13243, November 2011, 268 pp., Soft Cover, ISBN: 978-1-4398-7043-3, $49.95 / £31.99
New!
Healthcare Kaizen Engaging Front-Line Staff in Sustainable Continuous Improvements Mark Graban Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA
Joseph Swartz Director of Business Transformation, Franciscan St. Francis Health
“Fixing health care may be our generation’s great test. We’ll need to engage all the good people who currently work in broken systems. Mark and Joe have helped to show us how.” —Pascal Dennis, Shingo Prize-Winning Author of The Remedy and Andy & Me
This is a book that focuses on daily continuous improvement, or Kaizen, for healthcare professionals and organizations. It shares some mechanics for facilitating Kaizen, but more importantly covers the management mindsets and philosophies required to make Kaizen work effectively in a department or as a organization-wide program. All of the examples in the book are real healthcare examples. Catalog no. K13378, June 2012, 408 pp., Soft Cover, ISBN: 978-1-4398-7296-3, $59.95 / £38.99
Shingo Prize Winner!
Transforming Health Care Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience Charles Kenney Virginia Mason Medical Center, Seattle Washington, USA
“Health care transformation is a process not an event. This book richly describes this process at Virginia Mason—not just the principles but all the challenges along the way and how they were overcome. It is a textured account of an ongoing journey and as such is an invaluable aid to anyone serious about transforming their own organization.” —Richard Bohmer, MBChB, Harvard Business School
This bestselling Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It’s the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality care while controlling costs. Catalog no. PP7375, November 2010, 248 pp., ISBN: 978-1-56327-375-9, $41.95 / £27.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - HEALTHCARE New!
Lean-Led Hospital Design Creating the Efficient Hospital of the Future Naida Grunden Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA
Charles Hagood President & Founder, Healthcare Performance Partners, Inc. (HPP), Gallatin, Tennessee, USA
“There are tens of billions of dollars being spent on construction of new healthcare facilities in the U.S. today. Before spending another dime, healthcare executives should read this book and learn how it’s possible to take as much as 40 percent of the building cost out before a shovel ever goes in the ground.” —John Toussaint, MD, CEO, ThedaCare Center for Healthcare Value
“Given the chance to build new or expanded facilities and space is a unique opportunity to build in efficiency and patient-centered care from the start. … This book will help your organization immensely, whether you are just starting to plan for a new facility or whether you are ready to move in.” —Mark Graban, Shingo Prize-Winning Author of Lean Hospitals
Catalog no. K13105, March 2012, 338 pp., ISBN: 978-1-4398-6828-7, $69.95 / £44.99
Bestseller!
The Pittsburgh Way to Efficient Healthcare Improving Patient Care Using Toyota Based Methods Naida Grunden Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA
“Every person who cares about modernizing health in America should read this book. If we could understand the Toyota system in health we would save thousands of lives and billions of dollars.” —Newt Gingrich, Former House Speaker, Founder, Center for Health Transformation
“… a book that captures the power of real transformation.” —Frank Christopher, PBS producer of the series “Remaking American Medicine.”
Naida Grunden provides a look at how Toyota’s concept of Lean manufacturing can be applied to make healthcare safer, more effective, and less costly. She compiles case studies from units in different hospitals around the Pittsburgh region that successfully applied these principles to the benefit of their patients and the satisfaction of employees. Catalog no. PP7367, December 2007, 224 pp., ISBN: 978-1-56327-367-4, $44.95 / £25.99 Also available as an eBook
Leveraging Lean in Healthcare Transforming Your Enterprise into a High Quality Patient Care Delivery System Charles Protzman, George Mayzell, MD, and Joyce Kerpchar “A must read for CEOs, managers and supervisors as it has all the tools needed to get the results we must achieve.” —Gary Shorb, CEO, Methodist Le Bonheur Healthcare
“I can recommend this well-written book as an essential reference in the library of all healthcare leaders interested in performance improvement.” —Lee M. Adler, DO, Vice President, Quality and Safety Innovation & Research, Florida Hospital
Expanding on the concepts and tools of Lean hospitals and coupling these ideas with the principles of Sigma Six, this book presents a how-to guide to true efficiency in hospitals. Beginning with an overview and description of Lean tools, it demonstrates Lean implementation at every level of a hospital including the ED, OR, radiology, and cath lab. Catalog no. K10715, December 2010, 402 pp., Soft Cover, ISBN: 978-1-4398-1385-0, $77.95 / £49.99
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INDUSTRIES/FUNCTIONS - HEALTHCARE Sustaining Lean in Healthcare Developing and Engaging Physician Leadership Michael Nelson, M.D. Pediatric Hospitalist, Lean Six Sigma Black Belt, and Physician Coach for the Studer Group
“… Mike has taken the opportunity to provide insights that are sure to help any healthcare organization sustain the impact of its Lean engagement.” —Rick Malik, Worldwide Director, ValuMetrix® Services, Ortho Clinical Diagnostics
“… provides realistic estimates of timelines for projects, expected satisfaction, quality, and financial paybacks, as well as the time commitments required … .” —David Mann, Ph.D., Principal, David Mann Lean Consulting
Sustaining Lean in Healthcare explains how to ensure ongoing physician participation long after the consultant leaves. It includes a Lean primer that provides a foundation in essential Lean concepts, a methodology for establishing shared expectations of success, as well as a framework for simultaneous Lean deployment across multiple locations. Catalog no. K11864, May 2011, 148 pp., Soft Cover, ISBN: 978-1-4398-4027-6, $59.95 / £38.99
Taking Improvement from the Assembly Line to Healthcare The Application of Lean within the Healthcare Industry Ronald Bercaw President, Breakthrough Horizons, LTD, Chardon, Ohio, USA
“… an important contribution to the Lean healthcare movement … Anyone in healthcare doubting that Lean can apply to them should be convinced of the power of Lean by this book.” —Jeffrey K. Liker, Shingo Prize-Winning Author of The Toyota Way
This book provides authoritative guidance on applying Lean improvement to clinical and non-clinical processes. It examines the most common improvement tools and approaches, focusing on the application of the Toyota Production System for the delivery of quality patient care. It includes numerous case studies from the U.S. and Canada. Catalog no. K12891, November 2011, 180 pp., Soft Cover, ISBN: 978-1-4398-6239-1, $49.95 / £31.99
Leading the Lean Healthcare Journey Driving Culture Change to Increase Value Joan Wellman Wellman & Associates, Seattle, Washington, USA
Patrick Hagan and Howard Jeffries, MD Seattle Children's Hospital, Washington, USA
“… a compelling story of change at an enormously prestigious institution … The story is really about the evolution of thinking by the leadership about the management system necessary to truly create a world class healthcare system. … The reader gets to enjoy the ten year story of transformation from the perspective of the staff and clinician leaders.” —J. Michael Rona, Former president of Virginia Mason Medical Center, where he introduced the Toyota Management System in 2000
Blending case studies with theory, this book reveals the leadership tenacity and culture change required to remove waste from healthcare processes. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. Catalog no. K11406, December 2010, 292 pp., Soft Cover, ISBN: 978-1-4398-2865-6, $62.95 / £39.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - HEALTHCARE New!
Getting to Standard Work in Health Care Using TWI to Create a Foundation for Quality Care Patrick Graupp TWI Institute, Liverpool, New York, USA
Martha Purrier Virginia Mason Medical Center, Seattle, Washington, USA
“ … This breakthrough book is a must read for all healthcare providers.” —Robert J. Wrona, Shingo Prize-Winning Author of The TWI Workbook
Addressing the challenges involved with achieving standard work in health care, this book describes how to incorporate the most widely used Training Within Industry (TWI) method, the Job Instruction (JI) training module, to facilitate performance excellence and boost employee morale in a health care organization. It not only examines the JI methodology but also explains how this program is as vital and applicable in today’s health care environment as it was when it was developed to train replacements of an industrial workforce off to fight in WWII. Catalog no. K13668, August 2012, 223 pp., Soft Cover, ISBN: 978-1-4398-7850-7, $59.95 / £38.99 Also available as an eBook
A3 Problem Solving for Healthcare A Practical Method for Eliminating Waste Cindy Jimmerson Lean Healthcare West, Missoula, Montana, USA
“What a great book to address a huge gap in healthcare process improvement! Having a source book to teach continuous change and illustrate waste reduction based on the Toyota Production System to busy healthcare practitioners has been sorely lacking until now.” —James Nesbitt, MD, MMM, Project Manager, Providence Alaska Medical Center
Written by an expert in Lean principles, this book offers an easy-to-use problem solving method that can be applied to every aspect of healthcare to identify, understand, and improve processes. Illustrated with numerous A3s in various stages of development, this practical, easy-to-use workbook explains how to extend the value stream mapping philosophy to the more focused perspective of the single page A3 report. Catalog no. PP7358, June 2007, 176 pp., Soft Cover, ISBN: 978-1-56327-358-2, $62.95 / £39.99
Bestseller!
Value Stream Mapping for Healthcare Made Easy Cindy Jimmerson Lean Healthcare West, Missoula, Montana, USA
“… an invaluable resource for all involved in implementation of Lean in healthcare. … Jimmerson has demystified the Value Stream Map and made it an actionable tool for all!” —Mimi Falbo, Mimi Falbo LLC
“I would highly recommend this book to anyone desiring to genuinely adopt the Toyota approach to the healthcare industry and to do so with confidence. This is the real deal.” —Ken Pilone, President, Sterling Methods Consulting Group, LLC
This manual offers an easy-to-learn introduction to Value Stream Mapping that will enable readers to look at any process with different eyes. The book highlights simple-to-use data collection and interpretation as part of the VSM process. Catalog no. PP7852, August 2009, 119 pp., Soft Cover, ISBN: 978-1-4200-7852-7, $59.95 / £38.99 Also available as an eBook
Online www.ProductivityPress.com
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INDUSTRIES/FUNCTIONS - HEALTHCARE Applying Lean in Healthcare A Collection of International Case Studies Edited by
Joe Aherne and John Whelton “For organizations looking for ideas as they embark on their Lean journey, these case studies provide wonderful examples and an opportunity to take a glimpse into the many possibilities of Lean.” —Colleen Kennedy MLIS, MHA, Leader Physician Engagement, British Columbia, Canada
Catalog no. K11351, April 2010, 247 pp., ISBN: 978-1-4398-2739-0, $51.95 / £32.99 Also available as an eBook
Transformative Quality The Emerging Revolution in Health Care Performance Mark Hagland Chicago, Illinois, USA
“Mark Hagland provides the how-to details for health care executives who are ready to lead meaningful supply-side responses to the growing demand for safe and error-free medical services.” —Jeffrey C. Bauer, Ph.D., Partner, Futures Practice Affiliated Computer Services Healthcare Solutions
Looking for ways to improve quality and cut costs, healthcare organizations are in the midst of overhauling all of their operational systems. After providing a historical perspective and an analysis of the changing demands and demographics behind this current push, noted this book provides in-depth case studies that illustrate dramatic transformations in health delivery systems of varying complexity. Catalog no. PP8492, October 2008, 174 pp., ISBN: 978-1-4200-8492-4, $56.95 / £36.99
Essentials for the Improvement of Healthcare Using Lean & Six Sigma D.H. Stamatis Contemporary Consultants, Ypsilanti, Michigan, USA
By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. This text breaks the system down into three fundamental areas and identifies the four critical issues that affect healthcare as it relates to efficiency and cost. The book discusses the application of IT in healthcare as a tool of improvement. The author also includes a discussion of ISO and the Malcolm Baldridge award. Case studies are included to illustrate successes. Catalog no. K12058, November 2010, 463 pp., ISBN: 978-1-4398-4601-8, $83.95 / £53.99 Also available as an eBook
Statistical Analysis for Decision Makers in Healthcare Second Edition, Understanding and Evaluating Critical Information in Changing Times Jeffrey C. Bauer Independent Health Futurist and Medical Economist, Chicago, Illinois, USA
Designed for the busy health care professional who needs to collect, analyze, and/or evaluate data, this readily accessible work explains the fundamental concepts, uses, and misuses of statistics. Without jargon or mathematical formulas, the author introduces the practice of quantitative analysis to provide an understanding of the principles of scientific inquiry, applied to clinical medicine, program evaluation, policy analysis, management, accounting, and research. Catalog no. K10061, May 2009, 160 pp., Soft Cover, ISBN: 978-1-4398-0076-8, $54.95 / £28.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - HEALTHCARE Safer Hospital Care Strategies for Continuous Innovation Dev Raheja Patient System Safety, Laurel, Maryland, USA
An examination of the effectiveness of present hospital care methods, this book illustrates how to find simple, comprehensive solutions that produce high return on investment. It emphasizes innovative techniques, proven safety methods, models for risk managers, heuristics for leading change, reliability methods that deliver right care over time, dangers in medical devices for critical care, and techniques for giving care with speed and efficiency without compromising safety. Experts from the aviation industry, world-class organizations such as Toyota and General Electric, and innovative hospitals such as Johns Hopkins offer their insight. Catalog no. K11114, February 2011, 200 pp., Soft Cover, ISBN: 978-1-4398-2102-2, $59.95 / £38.99
New!
Process Improvement with Electronic Health Records A Stepwise Approach to Workflow and Process Management Margret Amatayakul Margret\A Consulting, LLC, Schaumburg, IL, USA
Physicians and hospitals are receiving incentives to use electronic health records (EHRs), but there is little emphasis on workflow and process improvement by providers or vendors. As a result, many healthcare organizations end up with incomplete product specifications and poor adoption rates. This book introduces workflow and process mapping for healthcare improvement, especially when adopting health information technology (HIT). The text addresses the need for workflow and process mapping in order to understand the unique requirements of HIT and EHR acquisition. It presents simple tools in a step-by-step process and provides specific examples of workflow and process improvement for HIT and EHR. Catalog no. K13328, May 2012, 279 pp., Soft Cover, ISBN: 978-1-4398-7233-8, $69.95 / £44.99
New!
Electronic Health Record A Systems Analysis of the Medications Domain Alexander Scarlat, MD Chief Quality Officer / Chief Medical Information Officer
“Finally, here’s a textbook that the market and the industry have been looking for. The author has captured the details of the information flows involved in the EHR while processing an order or prescription from inception to completion.” —Joseph T. Finn, RPh, MBA, Supervisor (WillowRx), Nemours Health Informatics
This book introduces readers to the tools and methodology of Structured Systems Analysis as well as the nuances of the Medications domain. Providing a comprehensive view of the EHR/EMR, it covers user interface considerations, reporting requirements, and standards and vocabularies for meaningful use. Assuming no previous clinical and/or informatics knowledge, the author uses accessible language and includes over 170 figures and 100 review questions with answers. Catalog no. K13669, March 2012, 399 pp., ISBN: 978-1-4398-7852-1, $129.95 / £82.00 Also available as an eBook
Online www.ProductivityPress.com
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INDUSTRIES/FUNCTIONS - HEALTHCARE Dynamic Capacity Management for Healthcare Advanced Methods and Tools for Optimization Pierce Story, MPHM, DSHS Director of Concept Development Capacity Strategies, Inc.
“Pierce Story has added an important chapter to the growing body of literature on healthcare performance improvement. His theme of managing effectively to actual demand is compelling, and the contention that healthcare leaders should not be dogmatic about the methods or tools of continuous improvement is right on target.” — Pat Hagan, President and COO, Seattle Children’s Hospital
This book facilitates the effective management of the complexities unique to health care operations. It introduces powerful concepts designed to improve both processand dynamic systems-focused performance. Employing Lean, Sigma Six, and CQI, the Dynamic Capacity Management approach addresses the analysis and improvement of hospital- and department-wide capacity, patient flow, resource allocation, and performance optimization. Catalog no. K11039, December 2010, 226 pp., ISBN: 978-1-4398-1975-3, $62.95 / £39.99 Also available as an eBook
Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers John M. Shiver, MHA, LFACHE, FAAMA College of Health and Human Services, George Mason University, Fairfax, Virginia, USA
David Eitel, MD, MBA “… gives the healthcare manager the tools needed to enhance the function of the emergency department …. clear, concise and understandable to those lacking a technical background but who still want to apply fairly sophisticated techniques to improving the patient experience and the productivity of ED staff.” — J. Knox Singleton, President & CEO, Inova Health System
This landmark book provides senior-level emergency department (ED) managers and administrators with essential tools to make their job easier in the wake of a national crisis in ED capacity. It illustrates how information technology can play an important role in improving the performance of the ED. It also demonstrates how to improve financial performance, specialty services, and billing and collections functions. Catalog no. PP3775, December 2009, 260 pp., Soft Cover, ISBN: 978-1-4200-8377-4, $75.95 / £47.99
Bestseller!
The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department Jody Crane, MD, MBA Mary Washington Hospital, Fredericksburg, Virginia, USA
Chuck Noon, PhD College of Business, University of Tennessee, Knoxville, USA
“… this book will help you and your leadership team create a culture where ‘a community of scientists’ continually improves and better serves patient, hospital, and societal needs—improving quality while simultaneously reducing cost.” —Mark Graban, MS, MBA, Shingo Prize-Winning Author of Lean Hospitals
Offering a solution to the fiscal and medical madness often associated with emergency departments (EDs), this guide shows how to apply proven Lean principles to achieve efficient, cost-effective, and patient-friendly EDs. Using a recipe format with step-by-step instruction, the book illustrates key concepts with working examples of EDs from across the country. Catalog no. K10415, April 2011, 353 pp., Soft Cover, ISBN: 978-1-4398-0840-5, $89.95 / £57.99
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INDUSTRIES/FUNCTIONS - HEALTHCARE Medical Error and Harm Understanding, Prevention, and Control Milos Jenicek McMaster University, Hamilton, Ontario, Canada
“… authored by a well-known physician and professor … presents numerous frameworks that can be used to identify the medical error type, possible causes, and various solutions. … discusses medical-legal consequences of errors and how tort law has evolved over time.” —Shauna Ely Tarrac MSN, RN, CIC, CNOR, in the AORN Journal, April 2011
Providing a thorough investigation into medical error, this book covers the history of error across various domains of human activity. It explores the approaches used to investigate and ameliorate errors in medicine and other health sciences. It also looks at how much of the problem with medical error is caused by the medical community’s failure to teach critical thinking skills. Catalog no. K11671, July 2010, 384 pp., ISBN: 978-1-4398-3694-1, $83.95 / £53.99 Also available as an eBook
New!
Healthcare Delivery in the U.S.A. An Introduction, Second Edition Margaret F. Schulte, DBA Praise for the First Edition: “Margaret Schulte provides a concise introduction to the history, issues, terminology, and structure of a very complex and often unwieldy industry–healthcare. This book would be helpful for those early in their careers or transitioning in from other industries to help improve quality and processes. I certainly wish I had this guide when I was starting in healthcare.” —Mark Graban, Shingo Prize-Winning Author of Lean Hospitals
With a focus on healthcare management, the second edition of this popular reference addresses financing, organizational structures, continuum of care providers, access to healthcare, and quality initiatives. It covers legal and regulatory issues, workforce, and the drivers and barriers that shape healthcare delivery. This edition provides updated case studies as well as a discussion of new legislation and initiatives such as Accountable Care Organizations and physician reimbursement cuts. Catalog no. K13610, December 2012, 232 pp., Soft Cover, ISBN: 978-1-4398-7794-4, $49.95 / £31.99
The Medical Services Professional Career Guidebook Charting a Development Plan for Success Donna K. Goestenkors, CPMSM Team Med Global, LLC, Glen Carbon, Illinois, USA
Georgia Day Kamama, LLC, Livingston, Texas, USA
This accessible guidebook provides medical services professionals (MSPs), and those about to enter the field, with a series of building blocks to navigate career progression. Illustrating valuable lessons with real-world stories, it includes systematic assessment tools, planning techniques, and strategies to help readers achieve personal and professional goals. It answers the questions most commonly asked by MSPs and addresses 12 specific points of consideration. Each point is a working exercise to help readers perform honest career appraisals. The book includes sample job descriptions, a glossary, and the medical services professional creed. Catalog no. K11987, September 2011, 140 pp., Soft Cover, ISBN: 978-1-4398-4478-6, $79.95 / £49.99
Online www.ProductivityPress.com
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INDUSTRIES/FUNCTIONS - HEALTHCARE Discharge Planning Handbook for Healthcare Top 10 Secrets to Unlocking a New Revenue Pipeline Ali Birjandi Operational Performance Improvement, ProMedica Health System, Toledo, Ohio, USA
Lisa M. Bragg Waterville, Ohio, USA
Hidden opportunities to improve profits in the healthcare industry abound in the area of discharge planning. Based on 25 years of experience, Birjandi and Bragg show hospital administrators and directors how they can tap into new revenue using the Six Sigma DMAIC model (Define, Measure, Analyze, Improve, and Control). The book’s step-by-step implementation strategy highlights five concepts: redefining the whole idea of discharge planning, focusing on the right metrics, augmenting re-design with Lean concepts, applying a practical approach to improvement, and creating a resultsoriented culture. The book includes a comprehensive case study, as well as a spreadsheet that can be used to track success. Catalog no. PP7392, August 2008, 208 pp., Soft Cover, ISBN: 978-1-56327-392-6, $67.95 / £43.99
50 Policies and Plans for Outpatient Services Carole Guinane Novant Health Inc., Charlotte, North Carolina, USA
Joseph Venturelli JPS Health Network, Fort Worth, Texas, USA
This book details 50 of the most commonly used policies and plans in free-standing ambulatory care centers. The policies and plans discussed meet the standards and regulations of Medicare, the Joint Commission, and AAAHC. Explaining when and how to use the plans and policies, the authors detail the procedures required, the goals of each policy, and who is responsible for implementing the policy. The accompanying CD-ROM includes plans and policies that can be customized to meet the needs of any organization. • Details plans that meet Medicare, The Joint Commission, and AAAHC standards and regulations • Includes a CD with more than 100 ancillary policies and job descriptions Catalog no. K13115, December 2011, 216 pp., Soft Cover, ISBN: 978-1-4398-6842-3, $99.95 / £63.99
Improving Quality in Outpatient Services Carole Guinane, RN, MBA Novant Health Inc., Charlotte, North Carolina, USA
Noreen Davis, RN, MPH CMS-Union, Monroe, North Carolina, USA
“… hits the mark as both a roadmap and practical guide. … Carole Guinane and Noreen Davis bring a wealth of practical experience to the table … . Their nursing backgrounds coupled with their strong business and public health experiences in ambulatory care provide a foundation for understanding critical segments of the industry where change is sweeping through the care delivery model.” —Kevin Fickenscher, MD
Explaining how to create a world-class outpatient program, this book provides a high-level overview of current opportunities, national quality programs, and challenges. It details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program, and also outlines the courseware required by OSHA and other licensing and regulatory agencies. Catalog no. K12304, June 2011, 300 pp., ISBN: 978-1-4398-5060-2, $79.95 / £49.99
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INDUSTRIES/FUNCTIONS - HEALTHCARE Performance-Based Medicine Creating the High Performance Network to Optimize Managed Care Relationships William J. De Marco, MA, CMC DeMarco & Associates, Rockford, Illinois, USA
“Bill De Marco draws upon his extensive experience to provide a comprehensive and detailed discussion of performance-driven improvement in healthcare. There is much here of value to policy makers, healthcare system leaders and anyone who wishes to have an in-depth and practical understanding of how to improve healthcare performance and how to align payment to drive better performance.” —George J. Isham, MD, Chief Health Officer, HealthPartners
This book guides readers through the definitions and discussions related to valuebased healthcare delivery and pricing. It considers how to arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin. Catalog no. K10654, December 2011, 294 pp., ISBN: 978-1-4398-1288-4, $69.95 / £44.99
Comprehensive Healthcare for the U.S. An Idealized Model William F. Roth, Ph.D. DeSales University, Pennsylvania, USA
“… useful for policy makers as well as for graduate students in various health care and related fields. … the book provides a starting point for discussions about US health care reform without the emotional misrepresentations that are, unfortunately, a part of the debate about health care in this country. —Yvonne Ford, Ph.D., RN, CNOR, Western Michigan University, in AORN Journal, Vol. 93, No. 2, Feb. 2011
Award-winning author Roth solicits the contributions of health workers from around the globe to examine the U.S. healthcare system. He looks at various challenges, discussing how these are dealt with by 12 nations that rank higher than the U.S. in terms of services provided, according to the World Health Organization. Catalog no. K11453, January 2010, 174 pp., ISBN: 978-1-4398-2955-4, $51.95 / £32.99 Also available as an eBook
Managed Health Care in the New Millennium Innovative Financial Modeling for the 21st Century David I. Samuels EthiCare Breakthrough Solutions/EthiCare Revenue Cycle Management Inc., Las Vegas, Nevada, USA
“… great insight into the health care insurance markets and the enormous potential of capitation to contribute to the solutions our nation so sorely needs. Capitation will inevitably impact the industry's evolution and I know of no more comprehensive and detailed a depiction of its strengths and opportunities than Managed Health Care in the New Millennium.” —Carl Heard, MD, MMM, Independent Locums Physician, Consultant for Medical Management
This book discusses actuarial assumptions and the difficulties in payers’ transitions from community-based underwriting to experience-based ratings. It explores what the future holds in the areas of clinical pathways and population-based risk assumption tools and approaches. It covers what happens when the underlying actuarial and risk assumptions are ignored or trivialized. Catalog no. K11866, December 2011, 306 pp., ISBN: 978-1-4398-4030-6, $59.95 / £38.99
Online www.ProductivityPress.com
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INDUSTRIES/FUNCTIONS - HEALTHCARE New!
Hospital Reimbursement Concepts and Principles Kyle Herbert Palmetto Health, Columbia, South Carolina, USA
Explaining the technical aspects of reimbursement in language that is easy to understand, this book illustrates the complexities of the hospital revenue cycle and explains the Medicare and Medicaid financial models in detail. It addresses the Medicaid reimbursement methodology, the formulation of the Medicare blend rate, the computation of both DSH and IME, as well as other third-party payers. Covering the full range of services and procedures for which a hospital can receive reimbursement, this book: • Contains chapters devoted to statements of operations and statements of financial position • Examines governmental cost reporting—including Worksheets A, A-6, A-8, A-8-2, B-1, B Part 1, C Part 1, D-3, D-5, and E Part A Catalog no. K14330, June 2012, 272 pp., ISBN: 978-1-4398-9894-9, $69.95 / £44.99 Also available as an eBook
Healthcare Transformation A Guide for the Hospital Board Member Maulik S. Joshi Network for Regional Healthcare Improvement, Easton, Maryland, USA
Bernard J. Horak Georgetown University, Washington DC, USA
“… a must-read resource for hospital management teams and board members. The content is supported by extensive knowledge and practical current experience of the authors.” —Alexander Sloan, MD, MACP, Lt. General, USAF, Retired
Designed for easy reference, this concise manual provides hospital board members and executives with practical guidance on how to become actively engaged in the transformation of their organization. It focuses on how the healthcare industry as a whole is transforming and stresses the importance of having board members who are able to provide leadership. Each chapter is organized around action steps designed to build organizational quality and facilitate change. Catalog no. K10283, May 2009, 128 pp., Soft Cover, ISBN: 978-1-4398-0506-0, $41.95 / £27.99 Also available as an eBook
New!
Physician Integration & Alignment IPA, PHO, ACOs, and Beyond Maria K. Todd The Mercury Healthcare Companies, Denver, Colorado, USA
An insightful look at physician integration in today's healthcare market, this book draws on the author’s experience and expertise in the field to address those factors relevant to physician integration. She examines topics such as physician reimbursement not keeping pace, declining margins, physician shortages, physician hospital competition, rising practice investment requirements, the return to capitation as a payment mechanism, and changes in physician relationships with health systems. Outlining common characteristics of integrated groups and various organizational structures, the author discusses how to avoid mistakes and provides suggestions and ideas from successfully integrated practices. • Identifies industry drivers for the resurgence of integration models • Discusses antitrust and other regulatory concerns present when considering the right organizational structure Catalog no. K10664, November 2012, 264 pp., ISBN: 978-1-4398-1308-9, $79.95 / £49.99
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INDUSTRIES/FUNCTIONS - HEALTHCARE The Physician Employment Contract Handbook Second Edition: A Guide to Structuring Equitable Arrangements Maria K. Todd The Mercury Healthcare Companies, Denver, Colorado, USA
Revised and updated, the second edition of this popular reference provides sample physician employment contracts and explains how each contract works. It includes increased information on the latest managed care entities and a review of basic concepts in fraud and abuse, corporate practice of medicine, and antitrust concerns. The book discusses the various legal and compliance issues related to physician employment, such as anti-self referral and anti-kickback issues, and examines how to resolve disputes through arbitration or mediation. It also outlines the pros and cons of various partnership arrangements. • Includes sample contracts for various organizational structures • Updates important legal and compliances issues related to physician employment Catalog no. K10674, February 2011, 207 pp., Soft Cover, ISBN: 978-1-4398-1316-4, $89.95 / £57.99
The Case Management Workbook Defining the Role of Physicians, Nurses and Case Managers Cherilyn G. Murer, JD, CRA, Michael A. Murer, JD, and Lyndean L. Brick, JD Murer Consultants, Inc., Joliet, Illinois, USA
Case management has become one of the most effective means by which a continuum of care functions effectively and efficiently. A complete examination of the application of continuum of care, The Case Management Workbook defines the roles of the case management team and provides an overview of key post acute venues of care. It supplies an overview of the process, its structure, and the responsibility of each member of the team. The book discusses how managing the care of the patient in today’s healthcare environment will take a concerted effort from the entire case management team—not just a handful of case managers. Catalog no. K11371, March 2011, 138 pp., Soft Cover, ISBN: 978-1-4398-2777-2, $59.95 / £38.99
Successful Collaboration in Healthcare A Guide for Physicians, Nurses and Clinical Documentation Specialists Colleen Stukenberg, MSN, RN, CMSRN, CCDs FHN Memorial Hospital, Freeport, IL, USA
“… this book provides a broad but detailed overview of the role of the clinical documentation specialist (CDS). … The author, who has more than 20 years of nursing experience, portrays the role of nursing with accuracy and acumen. … This book provides not only a comprehensive description of the CDS role, but also an excellent overview of the financial aspects of health care … .” —Donna L. Baker, MS, APRN, ACNS-BC, CNOR, Medical Science Liaison, Baxter Healthcare, in AORN Journal, Vol. 92, No. 6
A complete examination of the application of continuum of care, this book defines the roles of the case management team and provides an overview of key post acute venues of care. It supplies an overview of the process, its structure, and the responsibility of each member of the team. Catalog no. K10656, January 2010, 136 pp., ISBN: 978-1-4398-1292-1, $62.95 / £39.99 Also available as an eBook
Online www.ProductivityPress.com
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INDUSTRIES/FUNCTIONS - OFFICE New!
Gemba Walks for Service Excellence The Step-by-Step Guide for Identifying Service Delighters Robert Petruska This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks—visiting the areas where the service provider interacts directly with the customer—to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish. The book includes a CD with innovative "placemats" designed to provide stepping stones on a development path for your team to achieve a competitive advantage. Catalog no. K14025, June 2012, 99 pp., Soft Cover, ISBN: 978-1-4398-8674-8, $39.95 / £25.99
Shingo Prize Winner!
Lean Office and Service Simplified The Definitive How-To Guide Drew Locher Change Management Associates, Mt. Laurel, New Jersey, USA
“… Locher’s book delivers! Every essential tool in the Lean toolkit is explored with enough simplicity for a beginner to understand and enough depth for an experienced Lean thinker to draw from.” —Allan R. Coletta, Siemens Healthcare Diagnostics, Inc.
Demystifying the application of Lean methods, this Shingo Prize winner details the key concepts of Lean as they apply to office and service environments. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies specific how-to methodologies. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets. Catalog no. K11073, February 2011, 194 pp., Soft Cover, ISBN: 978-1-4398-2031-5, $39.95 / £25.99
Lean Human Resources Redesigning HR Processes for a Culture of Continuous Improvement Cheryl M. Jekiel Flying Food Group, USA
“Jekiel makes a strong case for the greater part of waste coming from poor or nonexistent HR systems; … Her systematic mapping of the path to get out of the cave and into the light of day gives the reader hope that transformation of the culture is possible.” — Sherrie Ford, Chairman, Executive VP, Culture Power Partners, Inc.
Lasting change requires evolution in organizational cultural and to achieve such change requires definitive changes in behavior. Jekiel, who has been implementing Lean initiatives out of HR offices for 20 years, puts forth a proven five-year plan that includes the building of improvement-linked competencies into each job. Catalog no. K10663, September 2010, 263 pp., Soft Cover, ISBN: 978-1-4398-1306-5, $41.95 / £27.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - OFFICE Creating the Ultimate Lean Office A Zero-Waste Environment with Process Automation Raymond S. Louis Replenishment Technology Group, Gilbert, Arizona, USA
All businesses are dependent on cost-incurring office and administrative processes. In Creating the Ultimate Lean Office, Raymond Louis takes the definition of waste a step further than Lean manufacturing does. Louis defines any office activity, even if it adds value, as wasteful if it is manually performed when it can be costeffectively automated. He calls the technique to eliminate manually performed activities administration automation. It encourages the design of automated processes to meet the needs of their environments. This book, in the hands of an improvement team applying due diligence, will create a Lean office that can compete with the best organizations in the world. Catalog no. PP7371, November 2007, 160 pp., Soft Cover, ISBN: 978-1-56327-371-1, $54.95 / £28.99
Bestseller!
The Kaizen Event Planner Achieving Rapid Improvement in Office, Service, and Technical Environments Karen Martin Karen Martin & Associates, San Diego, California, USA
Mike Osterling Osterling Consulting, La Mesa, California, USA
“This book will be of great benefit to any leader in the planning of kaizen events … I plan to purchase a copy for each of our managers and Lean facilitators.” — Chat Norvell, President and CEO, CarePartners
This practical how-to guide takes readers through the ins and outs of planning and executing kaizen events in non-manufacturing settings and conducting post-event follow-up to sustain changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will learn how to effectively scope the activity, engage the right people, and facilitate events with measureable results. The accompanying CD provides immediate access to a number of Excel-based tools. Catalog no. PP7351, October 2007, 240 pp., Soft Cover, ISBN: 978-1-56327-351-3, $59.95 / £38.99
Metrics-Based Process Mapping An Excel-Based Solution Karen Martin Karen Martin & Associates, San Diego, California, USA
Mike Osterling Osterling Consulting, La Mesa, California, USA
Metrics-based process mapping is a complementary, not a replacement tool, for Value Stream Mapping. Creating a metrics-based process map is often a necessary step in documenting the details behind the Value Stream Map and discovering the root cause of waste within specific Value Stream Mapping process blocks. MetricsBased Process Mapping: An Excel-Based Solution provides a unique approach to Value Stream Mapping. This CD contains an Excel-based tool to electronically archive and distribute current and future state MBPMs that have been created manually in a cross-functional team setting. The tool includes a custom toolbar to ease the mapping process and a way to compare current and future state performance metrics. Catalog no. PP7380, August 2008, Soft Cover, ISBN: 978-1-56327-380-3, $169.95 / £108.00
Online www.ProductivityPress.com
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INDUSTRIES/FUNCTIONS - OFFICE Flow in the Office Implementing and Sustaining Lean Improvements Carlos Venegas StrausForest Media, Seattle, Washington, USA
For years, Lean initiatives have generated staggering improvements on the shop floor. And now many business leaders want these Lean benefits incorporated into non-traditional environments. This book demonstrates how to efficiently translate and transition Lean manufacturing principles into any office. In this work, Carlos Venegas confirms that the competitive advantage will go to those who manage information most effectively and efficiently. It is not enough to be a Lean manufacturer—you need to be a Lean business. The author translates the language of Lean manufacturing into the language of Lean office flow, bringing bits, bytes, and conversations into the concrete world of process improvement. Catalog no. PP7361, October 2007, 144 pp., Soft Cover, ISBN: 978-1-56327-361-2, $39.95 / £26.99
Bestseller!
5S for the Office Organizing the Workplace to Eliminate Waste Thomas A. Fabrizio Don Tapping MCS Media, Chelsea, Michigan, USA
“… more than a book about 5S in the office … encompasses a total facility-wide process of implementing and sustaining improvements that will last. … The checklist, and form examples are just what is needed to help your organization brainstorm what will work best in your environment.” — Mary E. Murphy, Change Agent, Haldex Way
Fabrizio and Tapping bring the concepts of Hiroyuki Hirano’s 5S System into the office. This critically acclaimed work elaborates a total facility-wide process for implementing and sustaining improvements, while also demonstrating the importance of senior management’s participation. The accompanying CD contains blank versions of forms and worksheets that appear in the book. Catalog no. PP7318, July 2006, 192 pp., Soft Cover, ISBN: 978-1-56327-318-6, $54.95 / £28.99
Bestseller!
Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Don Tapping and Tom Shuker “These workbooks were an outstanding hit and I re-ordered several times to make sure everyone who needed one, received one!” — David Speer, Corporate Director, LeanSigma®, Maytag Corporation
Extending their eight-step process to the realization of a Lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing Lean principles in the office. In addition to providing a thorough overview of basic Lean concepts, this book details methods for identifying the administrative activities in need of attention. It also includes a CD with a Lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Catalog no. PP7246, February 2003, 176 pp., Soft Cover, ISBN: 978-1-56327-246-2, $54.95 / £28.99
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INDUSTRIES/FUNCTIONS - OFFICE Shingo Prize Winner!
The Complete Lean Enterprise Value Stream Mapping for Administrative and Office Processes Beau Keyte and Drew Locher “Keyte and Locher have provided a valuable contribution for identifying strategic operational value streams for administrative and office processes. They demonstrate that the next generation of waste identification and elimination is in the business support functions.” — Dr. Ross E. Robson, Executive Director, Shingo Prize, Utah State University
This winner of a Shingo Prize for Excellence in Manufacturing Research, offers a stepby-step approach to applying Lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, this volume provides a valuable tool for applying Value Stream Mapping (VSM) to non-production areas. Catalog no. PP7301, July 2004, 160 pp., Soft Cover, ISBN: 978-1-56327-301-8, $54.95 / £28.99
Lean Higher Education Increasing the Value and Performance of University Processes William K. Balzer BGSU Firelands College, Huron, Ohio, USA
“… a must read for all university administrators–it helps them build processes and services that truly serve students.” —Tom Andrews, BGSU Firelands College
This book is designed to teach academic administrators how to apply Lean business principles to the successful running of their institutions. It returns education to the consumers it was designed to serve: the students. Applying voice of the customer (VOC) concepts, it introduces educators to Lean tools, such as Value Stream Mapping. Relying on concepts inherent in all Lean processes, it focuses on involving stakeholders and holding them accountable for the delivery of quality every step of the way. Catalog no. K10754, April 2010, 312 pp., Soft Cover, ISBN: 978-1-4398-1465-9, $51.95 / £32.99 Also available as an eBook
Lean for the Public Sector The Pursuit of Perfection in Government Services Bert Teeuwen WagenaarHoes Organization, Netherlands
Written specifically to address the application of Lean practices in government and the public sector, this highly original reference covers the basic philosophy of Lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The approach provides a more reality-based view of value-added services and waste in the public sector. The text also includes many explanations of Lean principles and methods, examples, and international case studies for better comprehension. Catalog no. K11863, December 2010, 223 pp., Soft Cover, ISBN: 978-1-4398-4022-1, $31.95 / £15.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - IT New!
Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation An Action Guide for Business and IT Leaders Andrew Thu Pham Agile Enterprise Consulting, LLC, Plano, Texas, USA
David Khoi Pham Spectacle Inc., Providence, Rhode Island, USA
“Incorporating Agile (Scrum) and Kanban (Lean) principles and practices into your software development organization on a large scale and in a creative way will go a long way toward increasing value and reducing risks. For this reason alone, you will find it—as I do—very worthwhile to spend time reading this very practical book.” —Jack Bergstrand, CEO, Brand Velocity, Inc.; Former CFO of Coca-Cola Beverages and Former CIO of the Coca-Cola Company
This book explains how to successfully deploy Agile and Kanban on a large scale in order to increase IT delivery capabilities. It factors in change, communication, a sense of urgency, clear and measurable goals, political realities, and infrastructure needs. The book includes many real-world examples and templates. Catalog no. K15472, September 2012, 196 pp., Soft Cover, ISBN: 978-1-4665-5748-2, $49.95 / £31.99 Also available as an eBook
New!
Run Grow Transform Integrating Business and Lean IT Steven C. Bell “… takes the next logical step to driving enterprise value. This could be the gamechanging playbook for IT 3.0.” —Mark Katz, CIO & Senior Vice President, Esselte Corporation
“This book focuses on the most critical and challenging issue for any aspect of the development or use of IT: creating a collaborative learning culture.” —Jeffrey K. Liker, Shingo Prize-Winning Author of The Toyota Way
How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning author Steve Bell and other thought leaders show you how— guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Catalog no. K14527, September 2012, 384 pp., Soft Cover, ISBN: 978-1-4665-0449-3, $49.95 / £31.99 Also available as an eBook
New!
Making IT Lean Applying Lean Practices to the Work of IT Howard Williams and Rebecca Duray Focusing on the application of Lean practices to IT, this book presents powerful tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as Lean principles. The text reviews the IT Infrastructure Library (ITIL) as a framework for best practices and explains how it can be used to accommodate Lean processes and operations. Using case studies, it offers solid evidence of the contribution that IT can make in service of the Lean enterprise. Catalog no. K13533, November 2012, 234 pp., Soft Cover, ISBN: 978-1-4398-7602-2, $59.95 / £38.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - IT Shingo Prize Winner!
Lean IT Enabling and Sustaining Your Lean Transformation Steven C. Bell and Michael A. Orzen “There has never been a more critical time to improve how IT integrates with the global business enterprise. This book provides an unprecedented look at the role that Lean will play in making this revolutionary shift and the critical steps for sustained success.” — Steve Castellanos, Lean Enterprise Director, Nike, Inc.
When an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Prize, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Catalog no. K10912, September 2010, 370 pp., ISBN: 978-1-4398-1756-8, $51.95 / £32.99 Also available as an eBook
Lean Management Principles for Information Technology Gerhard J. Plenert MainStream GS, LLC, Carmichael, California, USA
Explaining how to introduce Lean principles to IT functions, this book provides the tools and understanding to make better decisions, increase efficiencies, and make IT a major force in delivering sustainable improvements to the supply chain. It introduces powerful Lean tools and techniques and supplies a methodology for implementing them to reduce waste in the IT environment. Discussing information production processes, IT systems, and change management through the lens of Lean principles, the book provides step-by-step guidance for implementing Lean principles in an IT supply chain management system. Catalog no. AU7860, July 2011, 368 pp., ISBN: 978-1-4200-7860-2, $79.95 / £49.99
Far from the Factory Lean for the Information Age George Gonzalez-Rivas Anylogic America, Lebanon, New Jersey, USA
Linus Larsson Quest Group, Stockholm, Sweden
“Wow! What a book! Welcome to the new age of Lean! This is a long overdue book on the impact of web 2 on Lean thinking. …... Even if you are skeptical or a 'traditional' Lean thinker you will enjoy the many entertaining observations and sideline comments. My Lean 'Book of the Year'. Easily.” — John Bicheno, Cardiff Business School, in the Lean Management Journal, October 2010
This handbook is for any organization with a lot of Web DNA that wishes to cut costs, improve performance, and stay perpetually competitive. It is for change agents or managers within those organizations who work with information and want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern, information-rich office. Catalog no. PP9456, August 2010, 325 pp., Soft Cover, ISBN: 978-1-4200-9456-5, $51.95 / £32.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - IT Thin Air How Wireless Technology Supports Lean Initiatives Dann Anthony Maurno Salem, Massachusetts, USA
Louis Sirico San Jose, California, USA
“A must read for executives looking to optimize performance while automating traceability in outsourced supplier networks.” —Raj Saksena, President and CEO, Omnitrol Networks Inc.
This volume proposes practices and paradigms to help readers integrate Lean’s culture of continuous process improvement with wireless technology. It discusses the application of a range of wireless technologies, including Wi-Fi, RFID, wireless sensor networks, real-time location systems, and global positioning systems. Drawing on success stories from American Apparel, the US Postal Service, Ford, Boeing, and Motorola, the text includes access to a Lean Wireless ROI Calculator that readers can use to calculate estimated savings in labor and excess capacity. Catalog no. K10242, April 2010, 251 pp., ISBN: 978-1-4398-0439-1, $62.95 / £39.99 Also available as an eBook
Lean Connections Making Information Flow Efficiently and Effectively Chris Harris and Rick Harris Harris Lean Systems, Murrells Inlet, South Carolina, USA
This book provides the building blocks of a comprehensive information-flow system, showing you calculations and methods that will allow you to get the necessary information to those individuals who need it, when they need it. Employing a workbook format, this manual follows RNA Manufacturing, a fictional company, through its implementation of a comprehensive Lean production system. As the authors outline RNA’s methods and thought processes, they employ exercises that ask questions about your own production system. Your challenge is to think deeply about the answers, as well as the changes that need to be made to effectively make information flow through your facility. Catalog no. PP7374, June 2008, 168 pp., Soft Cover, ISBN: 978-1-56327-374-2, $51.95 / £32.99
Customer Satisfaction Planning Ensuring Product Quality and Safety Within Your MRP/ERP Systems Thomas T. Hirata This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. It illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. The author elaborates on the classic "5 Whys" technique as it applies to customer satisfaction planning (CSP), explains manufacturing system evolution, looks at how to establish and personalize the customer relationship as well as rate and forecast clients, and presents examples of CSP in action. Catalog no. PP3813, October 2008, 120 pp., ISBN: 978-1-4200-8381-1, $44.95 / £25.99
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INDUSTRIES/FUNCTIONS - IT Shingo Prize Winner!
Easier, Simpler, Faster Systems Strategy for Lean IT Jean Cunningham Jean Cunningham Consulting, Arlington Heights, Illinois, USA
Duane Jones Lantech, Louisville, Kentucky, USA
“Jones and Cunningham's first-hand experience with Lean IS Transformation is distilled into a pragmatic set of guidelines that will fortify your roadmap for remarkable change.” —Jamie Flinchbaugh, co-author of The Hitchhiker's Guide to Lean
To enhance and sustain its Lean journey, a company must implement information systems that fully support and enhance the Lean initiative. In this Shingo Prize-winning book, Jean Cunningham and Duane Jones introduce a case study of an actual Lean implementation involving an IT system of a mid-size manufacturer, highlighting the issues faced during Lean transformation. It showcases opportunities that will arise for the information systems team to eliminate waste and apply Lean principles in its own operations. Catalog no. PP7353, February 2007, 192 pp., ISBN: 978-1-56327-353-7, $37.95 / £24.99
A Tale of Two Transformations Bringing Lean and Agile Software Development to Life Michael K. Levine Wells Fargo Home Mortgage, Minneapolis, Minnesota, USA
“The story-telling approach, with a summary of the lessons and insights at the end of each chapter, is an engaging way to learn…. My hat is off to Mr. Levine for writing a book that both entertains and teaches. Not an easy task, but masterfully done in this case.” —John G. Schmidt, Vice President for Enterprise Initiatives, Informatica
Highlighting an often overlooked aspect of Lean implementation, this book discusses how to transform an organization from its current state to the desired state. Following the popular organizational approach of the prequel, A Tale of Two Systems, it places agile software development in the context of Lean. Catalog no. K13742, December 2011, 323 pp., ISBN: 978-1-4398-7975-7, $59.95 / £38.99 Also available as an eBook
A Tale of Two Systems Lean and Agile Software Development for Business Leaders Michael K. Levine Wells Fargo Home Mortgage, Minneapolis, Minnesota, USA
“… takes us on an intriguing and very realistic journey through the development of two systems–one a spectacular success, and the other an equally spectacular failure. It exposes in detail why one system succeeds and the other fails.” —Mary Poppendieck, Co-Author of Implementing Lean Software Development: From Concept to Cash
This book reviews two fictional systems development projects. One project proves to be an expensive failure, while the other succeeds in creating a major new revenue stream and solving important customer needs. Contrasting the methods employed in a traditional, process-centric “waterfall” approach, with a Lean and agile-inspired approach, this book provides business leaders with a tangible understanding of why Lean thinking is so well-suited to environments requiring flexibility and speed. Catalog no. K10217, June 2009, 344 pp., ISBN: 978-1-4398-0389-9, $54.95 / £28.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - ACCOUNTING Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise, Second Edition Brian H. Maskell, Bruce Baggaley, and Larry Grasso “Practical Lean Accounting is a fantastic book, and the new edition is even better. … The addition of many new case studies and examples after each chapter, and more tools and practical information on the accompanying CD, makes the second edition worth buying again, even if you already have the first edition.” —Professor Bob Emiliani, Central Connecticut State University
Enhanced with extensive end-of-chapter exercises and a CD-ROM with Lean accounting tools, the second edition of this preeminent practitioner’s guide explains what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Catalog no. K10889, August 2011, 475 pp., Soft Cover, ISBN: 978-1-4398-1716-2, $59.95 / £38.99
Forthcoming!
The Lean Accounting Handbook Gloria McVay, Frances Kennedy, and Rosemary Fullerton This step-by-step workbook demonstrates how to develop information and financial reports that serve the needs of Lean-minded businesses. It includes checklists, guidelines, exercises, case studies, and company stories. It demonstrates alternative methods of reporting, offers special sections on healthcare and service industries, and includes a step-by-step guide for transitioning to Lean accounting methods. Catalog no. PP8580, February 2013, c. 175 pp., Soft Cover, ISBN: 978-1-4200-8858-8, $44.95 / £28.99
Forthcoming!
Lean Accounting Case Studies Brian H. Maskell Brian Maskell Associates, Inc., Cherry Hill, New Jersey
Emphasizing the concept that the most successful Lean implementations are those that incorporate Lean principle throughout an entire organization, this volume features 13 case studies of companies that have implemented Lean accounting methods. These companies range from large multinationals to small family firms, spanning diverse industries. Authored by a pioneer in Lean accounting, this unique resource examines both the logistical and cultural challenges that these companies resolved. Catalog no. PP8491, August 2013, c. 300 pp., ISBN: 978-1-4200-8491-7, $54.95 / £34.99
New!
The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System Sue Elizabeth Sondergelt Lean Beans, LLC, Cape Haze, Florida, USA
Detailing the differences between cost accounting and cost management, this book follows a fictional manufacturing entity embarking on a Lean change management journey for the second time—having failed at its first attempt at Lean implementation a few years earlier. As the story progresses, readers gain an understanding of what the company will do differently this time around to ensure it doesn’t slip backward again as the transformation unfolds. Catalog no. K13899, May 2012, 159 pp., Soft Cover, ISBN: 978-1-4398-8277-1, $39.95 / £25.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - ACCOUNTING Spend Analysis and Specification Development Using Failure Interpretation Michael D. Holloway NCH Corporation, Irving, Texas, USA
Detailing a time-tested method for increasing productivity and lowering operational costs, this book explains how to establish performance-based procurement specifications for the components, devices, and items that contribute the most to operational downtime and repair/replacement costs. It emphasizes the need to perform spend and failure analysis in order to develop a procurement document that will ultimately reduce costs. The text provides the real-world understanding of the influential components and materials’ physical properties needed to engage in effective failure and spend analysis. It also includes a CD with specification checklists, case study worksheets, form letters, and ROI worksheets. Catalog no. K12333, February 2011, 367 pp., ISBN: 978-1-4398-5107-4, $79.95 / £49.99
Target Cost Management The Ladder to Global Survival and Success Jim Rains Advanced Value Group, Goodyear, Arizona, USA
“…a must read for every business executive interested in global success. … a respected world leader in value engineering provides the inspiration and details on how to incorporate target costing in your organization.” —Don J. Gerhardt, Former Director, Value Engineering, Ingersoll-Rand
Jim Rains shares powerful insights harvested during decades of studying and benchmarking target costing for leading Japanese corporations including Toyota, Nissan, and Canon. Supplying the understanding and the tools to achieve critical cost reductions while maintaining and even improving customer satisfaction, this book details the steps needed to reap the rewards of constant, consistent, acceptable, and predictable levels of profitability. Catalog no. K11600, August 2010, 229 pp., ISBN: 978-1-4398-3559-3, $62.95 / £39.99 Also available as an eBook
Making the Numbers Count Second Edition The Accountant as Change Agent on the World-Class Team Brian H. Maskell Brian Maskell Associates, Inc., Cherry Hill, New Jersey
With his energetic tone and common sense approach, Maskell shows numbers people at all levels that their responsibility during a Lean implementation is not to simply read the conventional bottom-line profit-and-loss results, but to measure and reflect on the processes influencing that bottom line. He provides the rationale, approaches, and tools that will lead to organizations that are flexible and responsive enough to function optimally during unpredictable times. This edition has been updated throughout to reflect recent advances. Notably, it eliminates activity-based costing and management in favor of the much more expedient value-stream accounting methods that have been tried and tested in diverse companies over the past decade. Catalog no. PP0607, June 2009, 243 pp., ISBN: 978-1-4200-9060-4, $41.95 / £27.99
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INDUSTRIES/FUNCTIONS - PRODUCT DEVELOPMENT New!
Unleashing the Power of 3P The Key to Breakthrough Improvement Dan McDonnell and Drew A. Locher Change Management Associates, Mt. Laurel, New Jersey, USA
A guide for Production Preparation Process (3P) execution, this book presents a step-by-step methodology for successful implementation of even the most aggressive corporate change programs. The authors provide methods that can be applied to any combination of product, process, and facility design to help reduce costly redesign iterations and associated delays. Based on a true story, the text brings readers on a start-to-finish journey as the fictional company Acme completes a new production start-up in dramatically reduced time and cost. Catalog no. K14013, October 2012, c. 192 pp., Soft Cover, ISBN: 978-1-4398-8612-0, $49.95 / £31.99
New!
The Lean 3P Advantage A Practitioner's Guide to the Production Preparation Process Allan R. Coletta Siemens Healthcare Diagnostics, Bear, Delaware, USA
“Finally, a go-to reference book on the important subject of 3P. Coletta does an outstanding job defining a step-by-step approach that can provide breakthrough results to manufacturing and service organizations alike.” —Drew Locher, Managing Director, Change Management Associates
Written from an operations perspective, The Lean 3P Advantage explains how to build collaborative thinking and innovation into the front end of the design process. It describes how to develop successful new products concurrently with new operations, illustrates real-world scenarios with numerous examples and case studies, and also introduces Evergreen 3P—a process for applying 3P to small-scale design projects for similar benefits. Catalog no. K13706, March 2012, 336 pp., Soft Cover, ISBN: 978-1-4398-7911-5, $39.95 / £25.99 Also available as an eBook
New!
The Mastery of Innovation A Field Guide to Lean Product Development Katherine Radeka Whittier Consulting Group, Inc., Camas, Washington, USA
This book compiles the experiences of over 150 companies that have embraced the theories of Lean product development. Examples, case studies, and stories drawn from small, medium, and large companies in a variety of industries support concepts and provide opportunities for readers to see the concepts in action. Each chapter includes actionable recommendations to provide ideas on how to try the concepts out for themselves and their teams. • Organized according to specific practices within Lean product development • Contains case studies and numerous examples • Supplies actionable recommendations at the end of each chapter Catalog no. K13574, December 2012, c. 266 pp., ISBN: 978-1-4398-7702-9, $49.95 / £31.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS - PRODUCT DEVELOPMENT New!
Creating a Lean R&D System Lean Principles and Approaches for Pharmaceutical and Research-Based Organizations Terence M. Barnhart Pfizer Global Research and Development
This book lays out the logic of why Lean implementation isn’t strictly for manufacturing and describes why it can be just as effective in R&D organizations. Terence Barnhart, former senior director of continuous improvement at Pfizer R&D, describes the theoretical and physical underpinnings of creating a Lean transformation in any R&D organization, as exemplified by the Lean transformation initiated within the R&D division of a global pharmaceutical company. Describing how to merge Lean principles with the cultural virtues inherent in R&D, the book presents Lean approaches that can be easily applied in pharmaceutical and research-based organizations. Catalog no. K10063, August 2012, 267 pp., ISBN: 978-1-4398-0078-2, $49.95 / £31.99
Innovative Lean Development How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles Timothy Schipper and Mark Swets Internal Lean Consultant, Steelcase, Inc.
“This is truly a practitioner’s book. … If you follow the standards, you’ll be putting Lean development in place, and more important, you’ll be ensuring the behaviors and practices that sustain it. … there is little mystery involved; these are things you can teach, expect, observe, and audit.” —David Mann, David Mann Lean Consulting
Authored by two experts in Lean, this manual shows how the Lean approach can be very effective with those businesses that are innovation-based in terms of product development. To this end, the authors focus on the six key areas necessary for dramatic development: innovation, rapid prototyping, knowledge capture, learning cycles, process stabilization, and Lean management standards. Catalog no. PP2987, July 2009, 200 pp., Soft Cover, ISBN: 978-1-4200-9298-1, $41.95 / £27.99
Shingo Prize Winner!
The Toyota Product Development System Integrating People, Process, and Technology James M. Morgan and Jeffrey K. Liker “This book provides both the big picture context and the detail you'll need to understand the fundamental differences between conventional approaches and thinking toward development and Toyota's Lean approach. Place this book on an easy-to-reach shelf—you will refer to it over and over, for a long time to come.” —John Shook, President, TWI Network, Inc.; and Author of Learning to See
In this Shingo Prize-winning book, James Morgan and Jeffrey Liker compare and contrast the world-class product development process of Toyota with that of a U.S. competitor. Through examples and case studies, they illustrate specific techniques and proven practices for dealing with challenges associated with product development. Catalog no. PP7282, March 2006, 400 pp., ISBN: 978-1-56327-282-0, $47.95 / £31.99
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INDUSTRIES/FUNCTIONS - PRODUCT DEVELOPMENT Bestseller!
Value Stream Mapping for Lean Development A How-To Guide for Streamlining Time to Market Drew A. Locher Change Management Associates, Mt. Laurel, New Jersey, USA
Written by one of the world’s most respected consultants on Lean, this work presents a methodology for Value Stream Mapping that is appropriate for any organization, whether it be service or product oriented. Over the past 25 years, Locher has proven just how powerful this process is, having employed it in healthcare, transportation, distribution, education, financial services, and manufacturing environments. Illustrating his methodology through the example of the imaginary DevelopTek company, he explains how to: • Identify development waste • Assess an organization’s current state and develop a Current State Map • Apply Lean principles to create a Future State Map Catalog no. PP7372, May 2008, 144 pp., Soft Cover, ISBN: 978-1-56327-372-8, $51.95 / £32.99
Bestseller!
Made-To-Order Lean Excelling in a High-Mix, Low-Volume Environment Greg Lane Low Volume Lean, Stockton, California, USA
“… an excellent resource for applying Lean principles to the complex topic of highmix, low-volume manufacturing … .” — Lee C. Banks, Senior Vice President and Operating Officer, Parker Hannifin Corporation
Written by Greg Lane, one of the few individuals certified as a Toyota Production System Key Person, this book is specifically geared for manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for shops that build to order. It focuses on eliminating non-value-added activities and instituting improvements on repetitive jobs. Catalog no. PP7362, August 2007, 192 pp., Soft Cover, ISBN: 978-1-56327-362-9, $59.95 / £38.99
New Edition of a Bestseller!
Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand, Second Edition Kevin J. Duggan Duggan Associates, North Kingstown, Rhode Island, USA
“... required reading for most firms that are serious about Lean transformation. It not only addresses a critical need for companies in a high-variety product environment, but also covers many details in developing your Lean system. ... It is one more step toward moving beyond copying what we see in Toyota plants and developing our own Lean production systems.” —Jeffrey K. Liker, University of Michigan and Shingo Prize-Winning Author of The Toyota Way
This second edition of a bestseller includes updates to sections on mixed model value streams. It introduces new information constructing product family matrices and expands the concept of takt in mixed model. It contains a new section on handling shared resources to support mixed model production. It also includes a CD with spreadsheets, samples, and case studies. Catalog no. K13116, July 2012, 258 pp., Soft Cover, ISBN: 978-1-4398-6843-0, $59.95 / £38.99
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INDUSTRIES/FUNCTIONS JOB SHOP & PROCESS MANUFACTURING Shingo Prize Winner!
Liquid Lean Developing Lean Culture in the Process Industries Raymond C. Floyd Suncor, Calgary, Alberta, Canada
“I urge all manufacturing managers and leaders to read this volume carefully and to take Ray’s lessons to heart.” — Rick George, President and CEO, Suncor Energy Inc.
“If you truly want world-class performance, you will want a copy of this book on your desk as a ready reference manual.” —King Pouw, Executive Vice President, Kellogg Company
Written by an unparalleled leader of Lean transformations, this book provides potential process industry change agents with a no-nonsense guide for eliminating waste and achieving sustainable optimal efficiency. Floyd lays out the specific steps needed during the first six months of transformation as well as the benchmarks to be achieved during the first two years of implementation. Catalog no. PP8629, February 2010, 346 pp., ISBN: 978-1-4200-8862-5, $51.95 / £32.99 Also available as an eBook
Bestseller!
Lean for the Process Industries Dealing With Complexity Peter L. King Lean Dynamics LLC, Newark, Delaware, USA
“King does a wonderful job blending the complementary aspects of Lean and the theory of constraints in an integrated approach specific to a continuous process flow environment.” — Jeff Oelke, Program Director, Operations Management Certificate, University of Wisconsin-Madison
Drawing on 40 years of experience at one of the world’s largest chemical and materials manufacturers, Peter King provides the first Lean resource written explicitly for the process industries. Focusing on where the needs of the process industry differ from those of parts assembly manufacturing, he discusses the eight wastes described in Lean literature, looking at how they manifest themselves in process operations. Catalog no. PP7851, May 2009, 358 pp., ISBN: 978-1-4200-7851-0, $54.95 / £28.99
New!
Food Safety Regulatory Compliance Catalyst for a Lean and Sustainable Food Supply Chain Preston W. Blevins The global sourcing of ingredients has created complex supply chains, significant management challenges, and additional regulatory compliance requirements. This has placed tremendous pressure on food manufacturers, many of whom lack the knowledge, concepts, techniques and procedures to comply with these increased requirements. Providing a roadmap for leveraging existing investments in food safety regulatory compliance into superior inventory management, this book explains how to implement Lean operating principals to determine what needs to be improved, in what sequence improvements must be addressed, how one improvement feeds another, and the prerequisites for each improvement. Catalog no. K12244, November 2012, 336 pp., ISBN: 978-1-4398-4956-9, $89.95 / £57.99
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INDUSTRIES/FUNCTIONS SUPPLY CHAIN MANAGEMENT New!
Kanban for the Supply Chain Fundamental Practices for Manufacturing Management, Second Edition Stephen Cimorelli Cummins Filtration, Nashville, Tennessee, USA
Providing actionable steps for each stage in the manufacturing and supply chain management process, this book presents a detailed roadmap for implementing Kanban. This updated second edition focuses on creating an environment for success. Addressing both internal and external elements, it considers statistical data cleansing techniques to remove irrelevant data, correlation analysis using Excelbased techniques to guide decisions, the analysis of supplier performance against lead time and lot size expectations, and risk mitigation strategies for poor performing suppliers. The text supplies presentation materials, including key outlines, charts, and figures, on the accompanying CD. Catalog no. K14232, November 2012, 122 pp., Soft Cover, ISBN: 978-1-4398-9549-8, $59.95 / £38.99
Closed-Loop Supply Chains New Developments to Improve the Sustainability of Business Practices Edited by
Mark E. Ferguson University of South Carolina, Columbia, USA
Gilvan C. Souza Kelley School of Business, Indiana University, Bloomington, USA
“… Ferguson and Souza lay out a clear path for readers to explore strategic, crossfunctional, intra/inter-organizational, and tactical issues arising from remanufacturing. Not only does this book provide practical insights through different case studies, it highlights some open research questions for further examination.” — Christopher S. Tang, University of California, Los Angeles
Written in language that is accessible to practitioners, this authoritative reference examines research and case studies of companies running profitable reuse/remanufacture/recycling operations in various industries. It illustrates profitable practices in returned and recovered products, and clearly explains how to: design a reverse logistics network, conduct production planning, implement effective marketing strategies for recovered products, and apply closed-loop supply chain strategies in other industries besides manufacturing. Catalog no. AU9525, April 2010, 257 pp., ISBN: 978-1-4200-9525-8, $83.95 / £53.99 Also available as an eBook
The Supply Chain in Manufacturing, Distribution, and Transportation Modeling, Optimization, and Applications Edited by
Kenneth D. Lawrence New Jersey Institute of Technology, Newark, USA
Ronald K. Klimberg and Virginia M. Miori St. Joseph's University, Philadelphia, Pennsylvania, USA
Reporting on recent research in production, distribution, and transportation, this book supplies the understanding needed to tackle key problems within the supply chain. Viewing the supply chain as an integrated process with regard to tactical and operational planning, it details models to help you address the wide range of organizational issues that can adversely affect your supply chain. This compilation of scholarly research work from academia and industry considers high-level production schedules, product sourcing, network alignment, distribution center layouts, transportation operations with stochastic demand, inventory planning, and day-to-day operations planning. Catalog no. AU945X, September 2010, 330 pp., ISBN: 978-1-4200-7945-6, $94.95 / £59.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS SUPPLY CHAIN MANAGEMENT Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain Tim Conrad Gates Corporation, Florence, Kentucky, USA
Robyn Rooks MPNL Solutions, Georgetown, Kentucky, USA
“A must read for any organization creating a Lean enterprise by improving speed in the supply chain.” —Tribby Warfield, Gates Corporation, President, Power Transmission Division North America
This book explains how to take this detailed inventory plan from the manufacturing arena and apply it to boost performance and cost efficiencies in your supply chain. Tapping into two decades of combined experience at Toyota Motor Manufacturing, the authors explains how to use Plan for Every Part (PFEP) to determine how much you need to build, the proper frequency for deliveries, how often you need to pick up from suppliers, and how much inventory you require. Catalog no. K11093, November 2010, 144 pp., Soft Cover, ISBN: 978-1-4398-2067-4, $46.95 / £30.99 Also available as an eBook
Lean Supplier Development Establishing Partnerships and True Costs Throughout the Supply Chain Chris Harris, Rick Harris, and Chuck Streeter “The book can be viewed as a checklist adaptable to any business striving to develop an effective supply chain. Be careful not to miss the real gems they offer in the simple and sometimes subtle warnings of traditional behaviors that could impede future success.” — Kathryn A. Miller, Vice President, Lean Enterprise & Quality, Parker Hannifin
Offering the same advice they have successfully applied to corporations across the globe, the authors, award-winning consultants, provide the criteria needed to choose suppliers that will make good long-term partners, as well as a true cost model that eliminates guesswork when choosing what suppliers to develop. They supply proven PFEP methods to link your facility to the supply base as well as ways to develop and maintain information flow all along the supply chain. Catalog no. K10563, September 2010, 218 pp., Soft Cover, ISBN: 978-1-4398-1125-2, $51.95 / £32.99 Also available as an eBook
Implementing Lean Six Sigma Throughout the Supply Chain The Comprehensive and Transparent Case Study Elizabeth A. Cudney and Rodney Kestle Missouri University of Science and Technology, Rolla, USA
From start to finish, this book details a case study that follows the implementation of a Lean Six Sigma improvement project across a supply chain. This in-depth case presents the data and explains in detail how the team drew its conclusions. In addition, the authors provide a comprehensive glossary of Lean and Six Sigma terminology. The book covers use of Value Stream Maps, focus groups, dashboards and scorecards, as well as other methods to identify stakeholder needs, the voice of the customer, and areas of waste. Each chapter concludes with exercises. The accompanying CD contains all data used throughout the study, so that readers can duplicate the analyses. Catalog no. K11389, November 2010, 280 pp., Soft Cover, ISBN: 978-1-4398-2814-4, $62.95 / £39.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS SUPPLY CHAIN MANAGEMENT Bestseller!
Lean Supply Chain Management Essentials A Framework for Materials Managers Bill Kerber High Mix Lean, Medford, New Jersey, USA
Brian J. Dreckshage Supply Chain Management Consultant, Ballwin, Missouri, USA
This book explains why the traditional materials planning environment, typically embodied by an Enterprise Resource Planning (ERP) system, is an ineffective support system for a company that wants to adopt Lean practices. It offers an alternative methodology for implementing Lean into the supply chain that allows for ongoing experimentation, learning, and improvement. After defining supply chain management and Lean basics, it explores the conflicts between Lean and the traditional framework. It includes a chart that matches Lean tools with the planning and control charts that have served as the model for ERP systems. Catalog no. K11892, March 2011, 274 pp., Soft Cover, ISBN: 978-1-4398-4082-5, $59.95 / £38.99
Mastering Purchasing Management for Inbound Supply Chains Thomas A. Cook American River International, Melville, New York, USA
The lessons of inbound supply, especially foreign purchasing, can be very costly if learned through a trial-and-error approach. Leaving little to chance, international trade expert Thomas Cook details the fundamentals of logistics and compliance. He presents case studies that illustrate best practices in imports, logistics, and landed cost modeling across a range of industries. This comprehensive purchasing guide provides tips for avoiding common foreign trade zone pitfalls and covers the potential risks and complications involved with U.S. Customs (CBP), freight, INCO terms, and title and payment issues. • Includes case studies and best practices from a variety of industries • Contains numerous references to additional information in print and on the web Catalog no. PP6197, November 2010, 417 pp., ISBN: 978-1-4200-8619-5, $83.95 / £53.99 Also available as an eBook
Forthcoming!
The Global Lean Supply Chain Creating End-to-End Value Jeffrey Slater Sonoco Products, Hartsville, South Carolina, USA
The Global Lean Supply Chain: Creating End-to-End Value provides the understanding needed to enhance overall performance by creating a culture of execution. It explains how to establish goals for the planning, sourcing, developing, delivery, and reliability stages of the supply chain. Focusing on execution of daily activities, it details how to align and cascade your supply chain metrics to develop leadership support. Complete with linked metrics and a CD with helpful tools, this book provides the tools needed to transform your supply chain through voice of the customer, kanban, and other tools that can deliver bottom-line value to your organization. Catalog no. K12889, April 2013, c. 175 pp., Soft Cover, ISBN: 978-1-4398-6235-3, $39.95 / £25.99
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INDUSTRIES/FUNCTIONS SUPPLY CHAIN MANAGEMENT Lean Culture for the Construction Industry Building Responsible and Committed Project Teams Gary Santorella Interactive Consulting, Fountain Hills, Arizona, USA
“I’m sure that you will find Gary’s approach to our industry fresh, enlightening, and beneficial to your organization. He will challenge your conventional thinking and provide you with practical applications that you will be able to implement quickly in your own organization, regardless of what position you hold.” —Tom Sorley, CEO of Rosendin Electric
• Examines people issues in terms of productivity and waste • Implements behavioral psychology principles on tactical and strategic levels • Includes stories and examples that construction professionals can relate to Catalog no. K11583, December 2010, 267 pp., ISBN: 978-1-4398-3508-1, $62.95 / £39.99 Also available as an eBook
Fix Your Supply Chain How to Create a Sustainable Lean Improvement Roadmap Paul C. Husby 3M Company, St. Paul, Minnesota, USA
Dan Swartwood Sand Springs, Oklahoma, USA
“If you value continuous improvement and are looking to gain a better understanding of complementary methodologies, this is your book.” —Jerome Hamilton, 3M Director, Lean Six Sigma and Initiatives
Written by business leaders for business leaders, this book explores successful supply chain improvement requirements and methodologies. It covers the use of these techniques in a story about Twin City Manufacturing, a fictitious company based on the authors’ actual experiences. Whether you are intimately familiar with the supply chain discipline or have limited experience, the authors present a valuable roadmap that can be applied to supply chain improvement. Catalog no. PP7381, May 2009, 214 pp., ISBN: 978-1-56327-381-0, $54.95 / £28.99 Also available as an eBook
Supply Chain Management at Warp Speed Integrating the System from End to End Eli Schragenheim, H. William Dettmer, and J. Wayne Patterson “A must-read business book, not only for supply chain managers, but also for every decision maker in the company." — Santiago Cuadra, Director, Information Management, AkzoNobel Paints, Pte. Ltd.
“This book advances Theory of Constraints knowledge for production and distribution to a new level. Everyone concerned with supply chain improvement and applying TOC to these fields should read it.” — Paul Bayer, Quality Manager, BMW Munich
This sequel to the bestselling Manufacturing at Warp Speed, refines and updates the former approach to production management with new ideas that complement earlier tactics. This is the first book to describe, in detail, the application of the TOC approach to assured availability in distribution, for both original equipment manufacturers and retailers. Catalog no. AU7335, April 2009, 232 pp., ISBN: 978-1-4200-7335-5, $87.95 / £55.99 Also available as an eBook
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INDUSTRIES/FUNCTIONS SUPPLY CHAIN MANAGEMENT Improving the Extended Value Stream Lean for the Entire Supply Chain Darren Dolcemascolo Carlsbad, California, USA
Organized in a workbook format, this volume presents a systematic approach for extending Lean manufacturing across the entire supply chain. The author presents proven methods for sustaining success and continuously improving the entire supply chain, which should result in increased profits, reduced lead times, lower inventory, and better quality. The book includes tips on how to magnify the benefits of Lean on the production floor by extending the Lean principle throughout the enterprise. Techniques addressed in the book include extended Value Stream Mapping, process kaizen, supplier evaluation, and supplier integration, as they relate to Lean supply chains. The text supplies invaluable information for companies facing tough outsourcing decisions. Catalog no. PP7333, April 2006, 224 pp., Soft Cover, ISBN: 978-1-56327-333-9, $54.95 / £28.99
Kanban for the Supply Chain Fundamental Practices for Manufacturing Management Stephen Cimorelli Cummins Filtration, Nashville, Tennessee, USA
Written for supply chain managers seeking to improve material flow, this work explains how to make the conversion from materials requirements planning push techniques to the pull technique intrinsic to kanban replenishment systems. It shows how to install fundamental kanban concepts that should quickly lead to increased productivity and profitability. Through an iterative process of planning, adjusting, and executing, dynamic kanban pull techniques keep inventory levels synchronized with demand, and the supply chain running apace with actual production. The book includes a CD containing training materials for instructors: communication notes, exercises, and figures. Catalog no. PP7314, October 2005, 244 pp., Soft Cover, ISBN: 978-1-56327-314-8, $54.95 / £28.99
Compliance in Today's Global Supply Chain Thomas A. Cook American River International, Melville, New York, USA
“As with all Tom’s books and the work he does, I am a supporter and can earnestly recommend this book as an important tool in combating the effects of terrorism in managing your global supply chain.” —Spencer Ross, President, World Trade Institute & Former Chairman, NY District Export Council
Managing director of ARI and Department of Commerce appointee to the New York District Export Council, Thomas Cook is one of the most accomplished experts on international trade. In this comprehensive yet accessible resource, he provides a blueprint for executing a compliant and cost-effective global trade program. He identifies emerging concerns, details solutions to possible complications, and provides time-tested strategies for securing your global supply chain. Catalog no. AU6219, November 2010, 288 pp., ISBN: 978-1-4200-8621-8, $83.95 / £53.99 Also available as an eBook
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METHODS & TOOLS VALUE STREAM MANAGEMENT Forthcoming!
Value Stream Maps from the Customer Perspective Don Johnston This book supplies practical guidance on how to develop customer viewpoint maps. It provides examples of customer viewpoint maps, offers guidelines for working with customers to develop the map, and demonstrates how the results interface with the traditional value stream map for the process. Helping readers leverage the investment their companies have already made in Value Stream Maps, the text presents a fresh perspective on improving process efficiencies. The author illustrates the connections between the various processes that, until now, have been managed separately. Catalog no. K13786, February 2013, c. 125 pp., Soft Cover, ISBN: 978-1-4398-8055-5, $39.95 / £25.99 Also available as an eBook
Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes Mark A. Nash Argent Global Services, Oklahoma City, Oklahoma, USA
Sheila R. Poling Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA
While other books focus on either production process Value Stream Mapping (VSM) or transactional process mapping, this work meets the needs of manufacturers and service sector organizations by detailing both. It teaches readers what techniques are commonly applicable, and also explains areas of difference, so that mappers will be able to adapt to whatever situations arise. Extending the lessons originally put forward in Value Stream Management for the Lean Office, this work goes beyond theory. Among other practical considerations, it expands the concept of availability, discussing employees as well as equipment availability in transactional processes. Catalog no. PP7359, June 2008, 296 pp., Soft Cover, ISBN: 978-1-56327-359-9, $51.95 / £32.99
Value Stream Management Eight Steps to Planning, Mapping, and Sustaining Lean Improvements Don Tapping, Tom Luyster, and Tom Shuker “… exceptional for use in training. … also excellent for busy managers/executives who are typically overloaded with material. … You can tell this book is written by practitioners who have actually done it.” —Bob Angeli, Vice President of Operations, IdraPrince Corporation
In this volume, the authors stress the importance of reaching beyond single-point kaizens to ensure a sustainable Lean implementation process. The central feature of this work is the value stream management storyboard, a tool representing an eightstep process for Lean implementation. The storyboard brings together people, tools, metrics, and reporting into one visual document. The book includes a CD containing a Lean assessment tool and a storyboard template, as well as charts, forms, and worksheets. Catalog no. PP7245, May 2002, 176 pp., Soft Cover, ISBN: 978-1-56327-245-5, $54.95 / £28.99
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METHODS & TOOLS - PROBLEM SOLVING The Practical Application of the Process Capability Study Evolving From Product Control to Process Control Douglas B. Relyea Quality Principle Associates, Norwich, Connecticut, USA
“The measurement process analysis technique (MPA) helped us realize many critical product characteristics were far more capable (less variation) than we previously thought. Doug’s book reduced inspection, rework, and scrap and overall improved our competitiveness.” —Jerry Cates, Corporate Vice President, Corning Cable Systems, Hickory, North Carolina (retired)
Using real-world examples in the context of the shop floor, this book addresses statistical process control through a non-mathematical, step-by-step explanation of the process capability study. It enables manufacturing personnel to understand how to recover a significant return on their investment from statistical process control. Catalog no. K12127, January 2011, 163 pp., Soft Cover, ISBN: 978-1-4398-4778-7, $39.95 / £25.99
The A3 Workbook Unlock Your Problem-Solving Mind Daniel D. Matthews “The A3 Workbook provides anyone at any level within an organization with the tools they need to be effective problem solvers.” —Sirreadalot.org, November 2010
“This book/CD-ROM package teaches A3 Problem Solving to workers at any level in an organization. … can be used by companies and organizations to help develop the problem-solving skills of their employees, as part of a company culture that understands the value of developing people at every level.” —In Research Book News, booknews.com, February 2011
This workbook takes readers step-by-step through the development of an A3 report, a single-sided piece of paper used by Lean companies to promote efficiency. The workbook includes worksheet templates that can be reproduced and used for future problem-solving efforts. Catalog no. K11572, October 2010, 183 pp., Soft Cover, ISBN: 978-1-4398-3489-3, $51.95 / £32.99 Also available as an eBook
Second Edition of a Bestseller!
The Basics of Process Mapping Second Edition Robert Damelio President, The Bottom Line Group, Dallas, Texas, USA
The bestselling first edition of this influential resource has been incorporated into the curriculum at forward-thinking colleges and universities, in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Thoroughly revised and updated to keep pace with recent developments, the second edition explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. Here’s a sample of what’s new in this edition: • Four new chapters and 75 new graphics • An introduction to the concepts of flow and waste • Seven principles and 29 guidelines for improving the flow of knowledge work • A case study that shows how one organization applied the principles and guidelines to reduce lead time from 28 days to 4 days Catalog no. PP7376, May 2011, 183 pp., Soft Cover, ISBN: 978-1-56327-376-6, $19.95 / £12.99
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METHODS & TOOLS - 5S Bestseller!
The Basics of FMEA Second Edition Raymond J. Mikulak, Robin McDermott, and Michael Beauregard Resource Engineering, Tolland, Connecticut, USA
Fully updated with enhanced methods to reflect the latest ISO 9000 and ISO/TS 16949 standards, The Basics of FMEA, Second Edition systematically assists developers and engineers in achieving quality and cost efficiency. It fully defines Failure Mode and Effect Analysis and provides a definitive ten-step method for its implementation illustrated by an extended case study. The book demonstrates how to involve all stakeholders in the process so as to identify and preemptively eliminate those product deficiencies that originate in production. With a long track record of success in the military and the automotive industry, FMEA is now being applied to production concerns across a variety of industries. Catalog no. PP7377, December 2008, 90 pp., Soft Cover, ISBN: 978-1-56327-377-3, $16.95 / £11.99
New!
Implementing Standardized Work Measuring Operators’ Performance Alain Patchong This book explains how to measure the performance of operators quickly and simply, how to identify the most efficient operators, and how to monitor their improvement over time. The method described can be automated very easily, thereby requiring no labor consumption. The approach is grounded in one of the basic laws of factory physics: mastery of variability. Despite its successful application in the automotive industry, it should be underscored that this method is only a tool that should be used in the broader framework of Standardized Work deployment. Catalog no. K15992, December 2012, c. 88 pp., Soft Cover, ISBN: 978-1-4665-6328-5, $19.95 / £13.99
Forthcoming!
Implementing Standardized Work Process Analysis Alain Patchong This book explains how to measure the performance of operators quickly and simply, how to identify the most efficient operators, and how to monitor their improvement over time. The method described can be automated very easily, thereby requiring no labor consumption. The approach is grounded in one of the basic laws of factory physics: mastery of variability. The method presented here has been applied with success for years in automotive industry. It is a tool that should be used in the broader framework of Standardized Work deployment. Catalog no. K15997, March 2013, c. 100 pp., Soft Cover, ISBN: 978-1-4665-6343-8, $19.95 / £13.99
Online www.ProductivityPress.com
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METHODS & TOOLS - 5S Visual Controls Applying Visual Management to the Factory Chris A. Ortiz and Murry Park Kaizen Assembly, Inc., Bellingham, Washington, USA
Leaving little to chance, this book provides a detailed explanation of how to apply the Lean principles of 5S to convert a factory to a fully functioning Visual Workplace. It covers the range of methods that compose an effective visual management system and explains management's role in creating a Lean strategy to accomplish the transformation. The text covers visual Kanban, material replenishment, and the implementation of a visual maintenance department. Describing how to hasten the required cultural changes, it also includes step-by-step instructions for creating visual shadow boards. • Provides step-by-step instruction on how to create visual shadow boards • Covers visual Kanban, material replenishment, and the implementation of a visual maintenance department Catalog no. K11109, December 2010, 180 pp., Soft Cover, ISBN: 978-1-4398-2090-2, $41.95 / £27.99
Bestseller!
The 5S Pocket Guide James Peterson and Roland Smith, Ph.D. The 5S Pocket Guide is designed to enhance awareness of the principles behind the 5S System and identify its impact on improving efficiency and promoting a safe working environment. Using a condensed format, it outlines a disciplined methodology for implementing 5S, organized around a six-step method. The innumerable benefits of the 5S System include shorter cycle times, increased floor space, reduced lead times and training cycles, lowered accident rates, enhanced communication, and less inventory. By employing this handy resource, organizations can more easily build employee awareness of 5S throughout their plants, leading to dramatic improvements in productivity, safety, and profitability. Catalog no. PP6338, February 1998, 64 pp., Soft Cover, ISBN: 978-0-527-76338-1, $10.95 / £7.99
Coming Soon!
Removing the Barriers to Efficient Manufacturing Real-World Applications of Lean Productivity Daniel L. Ferguson This book is a practical roadmap that show managers how to eliminate the barriers that keep them from achieving high productivity levels while producing consistent quality products. The underlying basis is Deming’s methodology for reducing variability but presents it in a new way by moving from theoretical to real-life application. It also incorporates other common-sense approaches that have proven to be successful and which enhance some specific foundational principles. • Examines Deming’s 14 Points in a new way by moving from theoretical to real-life application • Details the day-to-day activities that are essential for long-term success • Describes how to eliminate the barriers that keep people from taking pride in their work Catalog no. K15376, January 2013, c. 232 pp., Soft Cover, ISBN: 978-1-4665-5551-8, $39.95 / £25.99
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METHODS & TOOLS - MISTAKE-PROOFING Your Customers' Perception of Quality What It Means to Your Bottom Line and How to Control It Baboo Kureemun and Robert Fantina Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, this book introduces a groundbreaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability. The book introduces cutting-edge concepts in customer-centric quality—explaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Catalog no. K12047, April 2011, 225 pp., ISBN: 978-1-4398-4581-3, $49.95 / £31.99
Standardized Work for Noncyclical Processes Joseph Niederstadt Gates Corporation, Suzhou, China
While most Lean companies adopt methods to standardize cyclical activities, they often fail to apply the same rigor to noncyclical work. This book shows you how to measure non-repeating job processes and eliminate waste associated with noncyclical activities. Laying out the proven methods he has instituted in more than 30 factories around the world, the author details a process for building consistent quality products at reduced costs. Covering activities involving multiple machine job setters, maintenance, stockers, and quality auditors, the text includes a CD with the forms discussed and color versions of the images and charts included in the text. Catalog no. K11219, August 2010, 120 pp., Soft Cover, ISBN: 978-1-4398-2550-1, $41.95 / £27.99 Also available as an eBook
New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement Timothy D. Martin and Jeffrey T. Bell “By going through the process of creating standardized work that Tim and Jeff have outlined in this book, you can go from having process knowledge that is only held by two or three people, to being able to post the correct standard work for doing the work every day.” —Rick Harris, President, Harris Lean Systems
• Supplies an accessible introduction to standardized work, from a cyclic perspective • Explains how to instill and maintain quality in work processes from the get go • Provides the foundation required to apply standardized work concepts to a range of work situations • Includes problem-solving tips and helpful tools Catalog no. K11891, January 2011, 179 pp., Soft Cover, ISBN: 978-1-4398-4080-1, $49.95 / £31.99 Also available as an eBook
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METHODS & TOOLS - QUICK CHANGEOVER Strategic Error-Proofing Achieving Success Every Time with Smarter FMEAs John J. Casey Waterford, Michigan, USA
Developed by manufacturing visionary John Casey, Success Every Time (SET) defines a logic stream for engineers to strategically incorporate no-cost or low-cost error-proofing devices to help production operators. The operators interface with their parts and tools in such a way that either the product is made correctly, or the process is stopped. Operators can make only good parts窶馬othing else. Succinctly addressing the shop floor realities and cultural challenges that can conspire to defeat even the best intentions, this volume shows how to integrate error-proofing devices into both planning and production. It outlines a method to measure the robustness of each operation as well as overall plant efficiency. Catalog no. PP8367, August 2008, 152 pp., Soft Cover, ISBN: 978-1-4200-8367-5, $39.95 / ﾂ｣26.99
New!
Achieving Lean Changeover Putting SMED to Work John R. Henry Changeover.com, Fajardo, Puerto Rico, USA
Taking a holistic approach, this book examines changeover/SMED (single minute exchange of die), the conversion of a manufacturing process/machine from running the current product to running the next product. It addresses both the machinery issues and the operational issues, such as costs, waiting times, material movement, documentation, training, and product/component design. Focusing on the operational aspects, it offers readers opportunities for reducing changeover time and cost. The book contains proven methods and practical examples from a variety of industries. Catalog no. K14403, November 2012, 208 pp., Soft Cover, ISBN: 978-1-4665-0174-4, $39.95 / ﾂ｣25.99 Also available as an eBook
Forthcoming!
The Product Wheel Handbook Creating Balanced Flow in Multi-Product Process Operations Peter L. King Lean Dynamics LLC, Newark, Delaware, USA
Jennifer S. King The product wheel (PW) design process has practical methods for finding the optimum sequence, therefore minimizing changeover costs and freeing up useful capacity. This book describes this proven technique for dealing with all of the issues related to multiple product situations. It walks the reader through a logical, detailed, step-by-step process for designing and implementing the PW technique. Breaking down a fairly complex design process into discrete, practical, manageable steps, it includes a case study from actual practice that illustrates the design process and the benefits. Catalog no. K15304, January 2013, c. 150 pp., ISBN: 978-1-4665-5418-4, $49.95 / ﾂ｣31.99
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METHODS & TOOLS - QUICK CHANGEOVER Bestseller!
A Revolution in Manufacturing The SMED System Andrew P. Dillon and Shigeo Shingo “One of the most thought-provoking manufacturing books anyone can read." —Ken Stork, Past President, AME Target
“Because of Dr. Shingo's direction, we have been able to reduce changeover time from 4 to 5 hours to an average of 2.5 to 4 minutes." — Gifford M. Brown, Plant Manager, Cleveland Engine Plants, Ford Motor Company
From the industrial engineer who developed SMED (single-minute exchange of die) for Toyota, this volume provides a full overview of this powerful just-in-time production tool. It offers the most complete and detailed instructions available anywhere for transforming a manufacturing environment in ways that will speed up production and make small lot inventories feasible. Catalog no. PP9903, April 1985, 384 pp., ISBN: 978-0-915299-03-4, $94.95 / £59.99
Kaizen for Quick Changeover Going Beyond SMED Keisuke Arai and Kenichi Sekine “Close-to-the-ground, real-life examples of continuous improvement techniques that relate to virtually any type of production environment.” —John Gugliotta, V.P. Operations, Lifeline Systems, Inc.
Picking up where Shingo's Single Minute Exchange of Die left off, this book streamlines the process even further to reduce changeover time, while simultaneously cutting staffing requirements in half. The book begins by outlining the tactical principles for improving the three phases of the changeover procedure. Next it demonstrates how to improve changeover on a processing line. All of the ideas presented are based on kaizen improvements, which require very little, if any, expenditure. Catalog no. PP7341, February 2006, 320 pp., Soft Cover, ISBN: 978-1-56327-341-4, $64.95 / £41.99
Quick Changeover Simplified The Manager's Guide to Improving Profits with SMED Fletcher Birmingham Summit Business Consulting, Hudson, OH USA
Jim Jelinek Moog Flo-Tork, Orriville, OH, USA
“The SMED program has helped us realize greater manufacturing flexibility in the molding area and all the associated benefits: lower inventory, shorter lead times and responsiveness to our internal and external customers.” —Linas Biliunas, Director, Manufacturing Operations, Kinetico Inc. 12/12/06
Concise and readily accessible, this guide is written for companies that need to implement a quick setup and changeover program, but aren't sure where to start. The authors walk readers through basic concepts and the process of implementing a mini setup reduction program. They provide quick changeover tools selected for their ease of implementation. All the examples, including ROI statistics, come from real companies that have successfully implemented the strategies and tools discussed. Catalog no. PP7349, February 2007, 128 pp., Soft Cover, ISBN: 978-1-56327-349-0, $35.95 / £22.99
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METHODS & TOOLS - CELLULAR MANUFACTURING/KANBAN New!
The Basics of Self-Balancing Processes True Lean Continuous Flow Gordon Ghirann “…Until now, there was no source for this powerful concept outside of some limited research on the web. Gordon, however, has probably experimented more with self-balancing than anyone else, so I’m very excited that he has finally brought this powerful concept to you.” —Kirk Paluska, Lean Transformations Group
Using a well-tested method for improvement initiated by the author, this is among the first books to explain how to achieve continuous flow in both simple and complex manufacturing environments. It offers rules, tools, and guidelines to help you not only solve problems at the root, but even eliminate them before they start. Catalog no. K11034, February 2012, 108 pp., Soft Cover, ISBN: 978-1-4398-1965-4, $19.95 / £12.99
Bestseller!
Custom Kanban Designing the System to Meet the Needs of Your Environment Raymond S. Louis Replenishment Technology Group, Gilbert, Arizona, USA
“Exceptionally comprehensive and detailed … The approach in this book is unique in that it does not force the practitioner to change their environment, but it provides detailed action plans for implementation in multiple environments.” —Henry M. Lee, Manager of Operations, Gulf States Toyota
Raymond Louis demonstrates how to develop and implement a successful kanban system by selecting appropriate kanban techniques based on the environmental factors and needs of your organization. The book supplies more than 20 design options and associated replenishment techniques. Catalog no. PP7345, September 2006, 256 pp., ISBN: 978-1-56327-345-2, $54.95 / £28.99
New!
Lean Production for the Small Company Mike Elbert Elbert Lean Business Sytems
This hands-on guide to adapting Lean principles and the Toyota Production System to high-mix/low-volume environments uses charts, pictures, and easy-to-understand language to describe the methods needed to improve processes and eliminate waste. It walks readers through the correct order of implementation and describes potential problems along with time-tested solutions. The tools, methods, and ideals discussed are applicable in any industry and all parts of your business— from manufacturing and sales to human resources. Catalog no. K13607, August 2012, 295 pp., Soft Cover, ISBN: 978-1-4398-7779-1, $49.95 / £31.99 Also available as an eBook
New!
The Basics of Line Balancing and JIT Kitting Beverly Townsend Accessible to the Lean novice and shop floor employee, this book explores line balancing and the pre-assembly of components into a finished product in a just-intime fashion (JIT Kitting). It explains how to make proper use time studies, develop yamazumi charts, discover and eliminate waste, balance your line, and create new standard work content for the shop floor. It facilitates a clear understanding of the seven deadly wastes as well as what you need to do to eliminate them from your facility. Catalog no. K13891, April 2012, 85 pp., Soft Cover, ISBN: 978-1-4398-8237-5, $19.95 / £13.99 Also available as an eBook
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METHODS & TOOLS - SIX SIGMA/STATISTICS Forthcoming!
The Lean Six Sigma Handbook Tools and Methods for Process Improvement H. James Harrington, Chuck Mignosa, Rich Charron, and Frank Voehl Harrington Institute, Los Gatos, California, USA
While at first glance Lean and Six Sigma may look very different, they can work hand in hand to improve processes, increase quality, and increase profitability. This book explains how these seemingly dissimilar approaches can complement one another. It teaches several problem-solving tools that can be used immediately to discover the root cause of defects and other problems. Based on a survey of the most beneficial Six Sigma tools, the text includes tools that are frequently used and most beneficial. • Explains how Lean Six Sigma can increase production speed while decreasing production variations • Discusses how to fine-tune daily operations, support innovations in production, decrease production waste, and increase product quality Catalog no. K15330, April 2013, c. 300 pp., ISBN: 978-1-4665-5468-9, $59.95 / £38.99 Also available as an eBook
Forthcoming!
Six Sigma for Powerful Improvement A Green Belt DMAIC Training Course with Excel Tools Charles T. Carroll The Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) philosophy and procedures are widely accepted as valuable tools for achieving the most economical and rigorous possible understanding and management of all aspects of operations. This book presents methods and strategy that should alleviate unwarranted concerns about the perceived complexity and training and implementation costs of DMAIC. The author clarifies the long-accepted statistical and logical processes of Six Sigma. He uses the Excel environment to illustrate how modern business people can properly execute its doctrine and procedures to improve any venture. Catalog no. K16064, March 2013, c. 600 pp., ISBN: 978-1-4665-6469-5, $129.95 / £82.00
New!
Value Engineering Synergies with Lean Six Sigma Combining Methodologies for Enhanced Results Jay Mandelbaum, Anthony Hermes, Donald Parker, and Heather Williams Institute of Defense Analyses, Alexandria, Virginia, USA
Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and Value Engineering (VE) have a proven track record of success for solving problems and improving efficiency. This book describes how to integrate these dynamic tools to go beyond what is currently possible with the individual approaches. Explaining the VE methodology, it supplies a high-level discussion of LSS and DFSS. Next, it compares VE with LSS and identifies the different opportunities for synergies that can provide your organization with a competitive edge. The ideas and synergies presented in this book can help industry professionals and those in government accelerate the adoption of efficiencies in their operations. Catalog no. K14412, May 2012, 212 pp., Soft Cover, ISBN: 978-1-4665-0201-7, $49.95 / £31.99 Also available as an eBook
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METHODS & TOOLS - SIX SIGMA/STATISTICS 10 Essentials for High Performance Quality in the 21st Century Diomidis H. Stamatis President, Contemporary Consultants Co., Southgate, Michigan, USA
Evaluating the core requirements of quality efficiency and improvement, this book identifies ten steps readers can follow to optimize the quality of products and improve customer satisfaction. It explains the rationale behind each of the steps in separate chapters and addresses specific quality issues in six different sectors of the economy. The book includes a CD with a wealth of helpful tools—including time management tips, an introduction to International Standards (ISO 9000 and ISO 14000), and a brief summary of the Malcolm Baldrige Award. Catalog no. K13532, December 2011, 360 pp., ISBN: 978-1-4398-7600-8, $69.95 / £44.99 Also available as an eBook
Corporate Sigma Optimizing the Health of Your Company with Systems Thinking Anwar El-Homsi and Jeff L. Slutsky “… the clearest, simplest and most practical book I have ever read on this subject.” — Stephen G. Haines, Founder and CEO, Haines Centre for Strategic Management
This book explains how to use Lean and Six Sigma improvement tools to monitor the vital organs of a corporation. It describes how to formulate effective organizational vision, mission, and values; how to foster the shared organizational vision to succeed; and how to define strategic business objectives. Catalog no. K10219, December 2009, 288 pp., ISBN: 978-1-4398-0394-3, $47.95 / £31.99 Also available as an eBook
Bestseller!
DOE Simplified Practical Tools for Effective Experimentation, Second Edition Mark J. Anderson and Patrick J. Whitcomb Stat-Ease, Minneapolis, Minnesota, USA
“Mark and Pat have done it again! They have somehow managed to make statistics both interesting and understandable to an encompassing audience.” —Bill Pedersen, Ph.D., PE, President, Arrowhead Innovations, Inc.
Offering a planned approach for determining cause and effect, this work provides the statistical means to analyze how numerous variables interact. New and updated information includes a four-step planning process for designing and executing experiments. Catalog no. PP7344, July 2007, 256 pp., Soft Cover, ISBN: 978-1-56327-344-5, $54.95 / £28.99
Using Lean for Faster Six Sigma Results A Synchronized Approach Mark Nash Argent Global Services, Oklahoma City, Oklahoma, USA
Sheila R. Poling and Sophronia Ward Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA
“An absolute must read for those embarking on the Lean Six Sigma journey and an excellent resource guide for those who already have.” — Mick Chomyn, General Manager & Lean Project Coordinator, Path Links Pathology Services
This book details a no-nonsense strategy for maintaining the best of Lean and Six Sigma initiatives without diluting either. The authors lay out the differences between Lean and Six Sigma, define the distinct focus of each, and detail how to use them together in a complementary manner. Catalog no. PP7343, July 2006, 192 pp., ISBN: 978-1-56327-343-8, $47.95 / £31.99
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METHODS & TOOLS - TOTAL PRODUCTIVE MAINTENANCE The OEE Primer Understanding Overall Equipment Effectiveness, Reliability, and Maintainability D.H. Stamatis President, Contemporary Consultants Co., Southgate, Michigan, USA
Breaking down the OEE methodology from a historical perspective, this book explores the overall effectiveness of machines and unveils novel design improvement methods, including hazard analysis, rate of change of failure analysis, failure rate finite element analysis, and theory of inventive problem solving. It covers loss of effectiveness, new machinery, electrical maintenance issues, Weibull distribution, measurement techniques, and mechanical and electrical reliability. Highlighting mechanical and electrical opportunities throughout, the text includes a CD with statistical tables, outlines, case studies, guidelines, standards, and other helpful resources. Catalog no. K10723, June 2010, 502 pp., Soft Cover, ISBN: 978-1-4398-1406-2, $56.95 / £36.99 Also available as an eBook
Bestseller!
Uptime Strategies for Excellence in Maintenance Management, Second Edition John D. Campbell and James V. Reyes-Picknell “… a significant and very welcome upgrade to what was already an important standard text. It should be required reading for all maintenance managers and those senior executives who want to understand the contribution of physical asset management to their business success.” —Ben Stevens, President, OMDEC Inc.
This revised and expanded edition provides insight into successful strategies for managers, maintenance, and non-maintenance professionals alike. Updated topics cover recent trends in technology, reliability maintenance improvements, and the challenges of finding qualified maintenance personnel. Catalog no. PP7335, March 2006, 384 pp., ISBN: 978-1-56327-335-3, $54.95 / £28.99
New!
Equipment Management in the Post-Maintenance Era A New Alternative to Total Productive Maintenance (TPM) Kern Peng Santa Clara University, California, USA
“ Dr. Peng has illustrated in great detail why equipment maintenance should no longer be considered a standalone function but rather a strategic competitive opportunity that impacts all facets of the organization.” —Kurt A. Beiter, Ph.D., Dept. of Mechanical Engineering, Stanford University
Catalog no. K14409, April 2012, 255 pp., ISBN: 978-1-4665-0194-2, $49.95 / £31.99 Also available as an eBook
Forthcoming!
The Hazard Control Approach to Improving Safety, Health, and Related Functions James T. Tweedy Consultant, Helena, Alabama, USA
Designated as the primary study reference for those preparing for the Certified Hazard Control Manager (CHCM) credential, this text outlines the importance of using management and leadership principles to improve hazard control and safety management effectiveness. It focuses on improving organizations by viewing hazard control and safety management as organizational functions. The book addresses the inter-relationships of other organizational functions to the functions of hazard control, accident prevention, and safety. Catalog no. K15178, April 2013, c. 550 pp., ISBN: 978-1-4665-5158-9, $99.95 / £63.99 Also available as an eBook
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INDEX 10 Essentials for High Performance Quality in the 21st Century ............................74
Hoshin Kanri for the Lean Enterprise ......................................................................23
50 Policies and Plans for Outpatient Services ........................................................42
Hospital Reimbursement ........................................................................................44
5S for Healthcare ....................................................................................................31
Hospitals & Health Care Organizations ..................................................................32
5S for Operators ....................................................................................................11
Identifying Waste on the Shopfloor ........................................................................10
5S for the Office ......................................................................................................48
Impact of Healthcare Informatics on Quality of Patient Care & Health Services ....32
A Culture of Rapid Improvement ............................................................................16
Implementing Lean Six Sigma throughout the Supply Chain ..............................61
A Factory of One ......................................................................................................3
Implementing Standardized Work ........................................................................67
A Revolution in Manufacturing ..............................................................................71
Implementing Standardized Work ........................................................................67
A Study of the Toyota Production System ................................................................9
Implementing TWI ..................................................................................................15
A Tale of Two Systems ............................................................................................53
Improving Quality in Outpatient Services ..............................................................42
A Tale of Two Transformations ................................................................................53
Improving the Extended Value Stream ..................................................................64
A3 Problem Solving for Healthcare ........................................................................37
Innovative Lean Development ................................................................................57
Achieving Lean Changeover ..................................................................................70
Inside the Mind of Toyota ........................................................................................8
Amoeba Management ..............................................................................................7
Intelligent Manufacturing ......................................................................................18
Andy & Me, Second Edition ....................................................................................5
It's About Time ......................................................................................................26
Applied Concept Mapping ....................................................................................30
JIT Implementation Manual ......................................................................................8
Applying Lean in Healthcare ..................................................................................38
Just-in-Time for Healthcare ....................................................................................31
Autonomous Maintenance for Operators ..............................................................10
Just-in-Time for Operators ......................................................................................10
Beyond the Balanced Scorecard ............................................................................30
Kaizen for Quick Changeover ................................................................................71
Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation ........50
Kaizen for the Shopfloor ........................................................................................10
Cellular Manufacturing ..........................................................................................10
Kaizen Workshops for Lean Healthcare ..................................................................31
Change or Die - The Business Process Improvement Manual ..................................4
Kanban for the Shopfloor ......................................................................................11
Closed-Loop Supply Chains ....................................................................................60
Kanban for the Supply Chain ................................................................................64
Compliance in Today's Global Supply Chain ........................................................64
Kanban for the Supply Chain ................................................................................60
Comprehensive Healthcare for the U.S. ................................................................43
Keeping Score ........................................................................................................30
Compression ..........................................................................................................22
Keeping Your Business in the U.S.A. ......................................................................20
Corporate Sigma ....................................................................................................74
Leadersights ............................................................................................................12
Creating a Lean Culture ............................................................................................5
Leading the Lean Enterprise Transformation, Second Edition ................................19
Creating a Lean R&D System ................................................................................57
Leading the Lean Healthcare Journey ....................................................................36
Creating Mixed Model Value Streams ....................................................................58
Lean Accounting Case Studies ................................................................................54
Creating the Ultimate Lean Office ..........................................................................47
Lean Connections ..................................................................................................52
Critical Success Factors Simplified ..........................................................................25
Lean Culture for the Construction Industry ............................................................63
Cross-Functional Productivity Improvement ............................................................6
Lean for the Process Industries ................................................................................59
Custom Kanban ....................................................................................................72
Lean for the Public Sector ......................................................................................49
Customer Satisfaction Planning ..............................................................................52
Lean Higher Education ............................................................................................49
Developing a Lean Workforce ................................................................................17
Lean Hospitals ........................................................................................................34
Discharge Planning Handbook for Healthcare ........................................................42
Lean Human Resources ..........................................................................................46
DOE Simplified ........................................................................................................74
Lean IT ....................................................................................................................51
Dynamic Capacity Management for Healthcare ....................................................40
Lean Management Principles for Information Technology ....................................51
Easier, Simpler, Faster ..............................................................................................53
Lean Management System LMS:2012 ......................................................................3
Electronic Health Record ........................................................................................39
Lean Office and Service Simplified ..........................................................................46
Equipment Management in the Post-Maintenance Era ........................................75
Lean Production for Competitive Advantage ..........................................................6
Escape the Improvement Trap ..............................................................................24
Lean Production for the Small Company ..............................................................72
Essentials for the Improvement of Healthcare Using Lean & Six Sigma ................38
Lean Production Simplified, Second Edition ............................................................5
Far from the Factory ..............................................................................................51
Lean Safety ..............................................................................................................16
Feedback Toolkit ....................................................................................................14
Lean Supplier Development ..................................................................................61
Fix Your Supply Chain ............................................................................................63
Lean Supply Chain Management Essentials ..........................................................62
Flexibility ................................................................................................................21
Lean Sustainability ..................................................................................................22
Flow in the Office ....................................................................................................48
Lean-Led Hospital Design ......................................................................................35
Focused Equipment Improvement ........................................................................11
Leveraging Lean in Healthcare ................................................................................35
Food Safety Regulatory Compliance ......................................................................59
Liquid Lean ............................................................................................................59
From Belief to Knowledge ....................................................................................25
Listening to the Voice of the Market ......................................................................26
Gemba Walks for Service Excellence ......................................................................46
Made-to-Order Lean ..............................................................................................58
Getting to Standard Work in Health Care ..............................................................37
Make Your Business a Lean Business ......................................................................18
Green Intentions ....................................................................................................23
Making IT Lean ......................................................................................................50
Green Products ......................................................................................................22
Making the Numbers Count, Second Edition ......................................................55
Health Care Will Not Reform Itself ..........................................................................33
Managed Health Care in the New Millennium ......................................................43
Healthcare at a Turning Point ................................................................................33
Managing Country Risk ..........................................................................................20
Healthcare Beyond Reform ....................................................................................33
Mapping Clinical Value Streams ............................................................................31
Healthcare Delivery in the U.S.A. ............................................................................41
Mapping the Total Value Stream ............................................................................65
Healthcare Kaizen ..................................................................................................34
Mastering Purchasing Management for Inbound Supply Chains ..........................62
Healthcare Transformation ......................................................................................44
Medical Error and Harm ........................................................................................41
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INDEX Metrics-Based Process Mapping ............................................................................27
The Kaizen Event Planner ........................................................................................47
Metrics-Based Process Mapping ............................................................................47
The Lean 3P Advantage ..........................................................................................56
Mistake Proofing for Lean Healthcare ....................................................................31
The Lean Accounting Handbook ............................................................................54
Mistake-Proofing for Operators ..............................................................................11
The Lean Management Systems Handbook..............................................................3
Mr. Lean Buys and Transforms a Manufacturing Company ......................................7
The Lean Six Sigma Handbook ..............................................................................73
New Horizons in Standardized Work ....................................................................69
The Mastery of Innovation ......................................................................................56
OEE For Operators ..................................................................................................11
The Medical Services Professional Career Guidebook ............................................41
One Team on All Levels ........................................................................................13
The Modern Theory of the Toyota Production System ............................................3
Optimizing Emergency Department Throughput ..................................................40
The OEE Primer ......................................................................................................75
Out of the Present Crisis ........................................................................................18
The Organizational Alignment Handbook ..............................................................19
People, Process, and Culture ..................................................................................12
The Organizational Master Plan Handbook ............................................................19
Performance Hubs ................................................................................................13
The Performance Paradox ......................................................................................29
Performance-Based Medicine ................................................................................43
The Physician Employment Contract Handbook, Second Edition ..........................45
Physician Integration & Alignment ........................................................................44
The Pittsburgh Way to Efficient Healthcare ............................................................35
Practical Lean Accounting ......................................................................................54
The Practical Application of the Process Capability Study ......................................66
Process Improvement with Electronic Health Records ............................................39
The Product Wheel Handbook ..............................................................................70
Progressive Kaizen ..................................................................................................24
The Psychology of Lean Improvements ..................................................................14
Pull Production for the Shopfloor ..........................................................................10
The Right Choice ....................................................................................................27
Quality Management ..............................................................................................29
The Right Measures ................................................................................................27
Quick Changeover for Operators ............................................................................11
The Supply Chain in Manufacturing, Distribution, and Transportation ................60
Quick Changeover Simplified ................................................................................71
The Toyota Kaizen Continuum ..............................................................................24
Relentless Improvement ............................................................................................4
The Toyota Product Development System ............................................................57
Removing the Barriers to Efficient Manufacturing ................................................68
The TWI Workbook ................................................................................................15
Run Grow Transform ..............................................................................................50
The Ultimate Improvement Cycle ..........................................................................26
Safer Hospital Care ................................................................................................39
The Workforce Engagement Equation ....................................................................12
Simple Excellence ..................................................................................................25
Thin Air ..................................................................................................................52
Six Sigma for Powerful Improvement ....................................................................73
Toyota by Toyota ....................................................................................................13
Spend Analysis and Specification Development Using Failure Interpretation ........55
Toyota Kaizen Methods ............................................................................................6
Standard Work for Lean Healthcare ........................................................................31
Toyota Production System ........................................................................................8
Standard Work for the Shopfloor ............................................................................10
Toyota Production System ........................................................................................9
Standardized Work for Noncyclical Processes ........................................................69
TPM for Every Operator ..........................................................................................11
Statistical Analysis for Decision Makers in Healthcare, Second Edition ..................38
TPM for Supervisors ................................................................................................11
Staying Lean ..........................................................................................................20
TPM Team Guide ....................................................................................................10
Stewart's Guide to Floor Management......................................................................4
Training Within Industry ........................................................................................16
Stories from My Sensei ..........................................................................................17
Transformative Quality ..........................................................................................38
Strategic Error-Proofing ..........................................................................................70
Transforming Health Care ......................................................................................34
Successful Collaboration in Healthcare ..................................................................45
Turbo Flow ............................................................................................................61
Supply Chain Management at Warp Speed ..........................................................63
TWI Case Studies ..................................................................................................15
Sustaining Lean in Healthcare ................................................................................36
Understanding A3 Thinking ....................................................................................21
Taking Improvement from the Assembly Line to Healthcare ................................36
Understanding Health Care Reform ........................................................................33
Target Cost Management ......................................................................................55
Unleashing the Power of 3P ..................................................................................56
The 12 Pillars of Project Excellence ........................................................................28
Upgrading the Crystal Ball for Business Insight ......................................................19
The 12 Principles of Manufacturing Excellence ......................................................21
Uptime ....................................................................................................................75
The 5S Pocket Guide ..............................................................................................68
Using Hoshin Kanri to Improve the Value Stream ..................................................23
The 7 Kata ..............................................................................................................15
Using Lean for Faster Six Sigma Results ..................................................................74
The A3 Workbook ..................................................................................................66
Utilizing the 3Ms of Process Improvement ............................................................18
The Basics of Achieving Professional Certification......................................................7
Utilizing the 3Ms of Process Improvement in Healthcare ......................................32
The Basics of FMEA, 2nd Edition ............................................................................67
Value Engineering Synergies with Lean Six Sigma ..................................................73
The Basics of Line Balancing and JIT Kitting ..........................................................72
Value Stream Management ....................................................................................65
The Basics of Performance Measurement, Second Edition ....................................29
Value Stream Management for the Lean Office ....................................................48
The Basics of Process Mapping, 2nd Edition ..........................................................66
Value Stream Mapping for Healthcare Made Easy ................................................37
The Basics of Project Evaluation and Lessons Learned ............................................28
Value Stream Mapping for Lean Development ......................................................58
The Basics of Self-Balancing Processes ....................................................................72
Value Stream Maps from the Customer Perspective ............................................65
The Case Management Workbook ........................................................................45
Visual Controls ......................................................................................................68
The Complete Lean Enterprise ................................................................................49
What Works for GE May Not Work for You ............................................................17
The Controller as Lean Leader ................................................................................54
What's Your Problem? ............................................................................................28
The Definitive Guide to Emergency Department Operational Improvement ........40
Your Customers' Perception of Quality ..................................................................69
The Exchange ........................................................................................................14 The Expanded and Annotated My Life and Work ....................................................9 The Future of Lean Sigma Thinking in a Changing Business Environment ............20 The Global Lean Supply Chain ..............................................................................62 The Hazard Control Approach to Improving Safety, Health, and Related Functions ............................................................................................75
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Time-Tested Guidance for Effective Leadership Throughout Your Lean Transformation New Edition of a Bestseller!
“Any senior executive serious about leading a Lean transformation should start here.” —Larry Culp, President and CEO, Danaher Corporation
“This truly worked for us, and continues to make our Air Force better. The message comes with great stories and legendary examples to make Leading the Lean Enterprise Transformation readable for all.” —Michael W. Wynne, 21st Secretary, United States Air Force
Catalog no. K12734, October 2012, 264 pp., ISBN: 978-1-4398-5987-2, $49.95 / £31.99 See page 19 for more information
See page 46.
Catalog no. PPCAT
Accompanied by a CD, this book supplies a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on your customers.
See page 58.
—Jeffrey K. Liker, Shingo Prize-Winning Author of The Toyota Way
“It is one more step toward moving beyond copying what we see in Toyota plants and developing our own Lean production systems.”
Required Reading for Anyone Serious About Lean Transformation
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