You are a leader in your field. People look to you for guidance and advice. Your primary purpose is to provide confidence and clarity especially in a time of uncertainty. Here are some tips on how to manifest your personal and professional resilience for your clients, colleagues, family and friends.
Resilience Tips
TO CONQUER ANY CRISIS
Be as supportive as you can by giving all that you can, but not more than you have.
Resilience Tip #1
It is impossible to support others if you are running on empty. Take time out. Or turn to somebody you respect and ask for the support you need. This is not weakness; this is reflective resilience.
BE SELF AWARE
In times of uncertainty, people should always come first.
Resilience Tip #2
Long after people forget the challenge you faced; they will remember how you treated them during that challenge. This is why our principles and our sense of the long-term perspective are so important in our business.
BE PEOPLE-CENTRIC
Everything we do for our clients is about long-term benefits.
Resilience Tip #3
And it works both ways. By being empathetic and supportive in a time of uncertainty, you will be rewarded with trust and commitment in the future. You and your business will benefit.
BE FAR-SIGHTED
Uncertainty is a major cause of burnout and disengagement in organisations and client relationships. To keep your team and your clients energised and engaged, be certain in your communications. Even when it is not good news, your certainty will instill confidence in your authority.
Resilience Tip #4
BE SURE
Show deliberate calmness in how you look, what you say and how you say it. Some experts believe that 55% of communication is visual. 38% is tone. And only 7% is content. You cannot look worried when delivering a message of confidence.
Resilience Tip #5
BE CALM
In a crisis, people’s minds are buzzing with conflicting information, doubts, and desperation. To cut through this clutter, respond quickly, with messages that are short and to the point. You need to maintain your relationships in conversation, but when it comes to advice concise is king.
Resilience Tip #6
BE QUICK
The last thing people want is more doubt or uncertainty in a crisis. Make sure there is no room for ambiguity. People should not be able to misinterpret what you say. Your message should be crystal clear to everyone. Leadership and guidance create urgency by creating clarity.
Resilience Tip #7
BE CLEAR
Make sure you understand what is happening in your area of responsibility at all times.
Resilience Tip #8
Only focus on what you know, what you understand and what you can control. You cannot influence what you do not understand. And if you cannot influence, you cannot give quality guidance and advice.
BE INFORMED
Key to influencing outcomes is being able to interpret the evidence.
Resilience Tip #9
Consider how unfolding events might impact you and your clients. Plan and respond accordingly. When you analyse correctly, you make the right diagnosis, and your advice has more chance of success.
BE ANALYTICAL
Don’t be proud and pretend to understand what you do not fully understand.
Resilience Tip #10
Your clients will intuitively know that you are unsure and making a guess. People will admire you for saying you will find out something, rather than making up an explanation that is insincere and insecure.
BE HONEST
If you are faced with a question that you are unsure about, make the effort to quickly find the answer from somebody knowledgeable. Then report the answer back to your clients quickly and clearly. You will develop trust as well as create clarity, certainty and confidence.
Resilience Tip #11
BE RESPONSIVE
Constantly keep your clients up to date in times of uncertainty.
Resilience Tip #12
If you don't, they will decide what to do based on confusion and conjecture. One of their decisions could be to move their business elsewhere - especially if a competitor is communicating more than you are.
BE CLIENT-CENTRIC
Always stay rational and focus on the facts in a crisis. Any crisis causes emotional reactions, and the challenge is to stay away from areas or issues that you cannot influence or control. If you become irrational and behave or react emotionally, you will lose respect and authority.
Resilience Tip #13
BE RATIONAL
Don’t waste time on actions that will have little or no consequence. Every action you take, or resource you use, should make a positive impact that leads to a beneficial difference for your client. Everything you do or communicate should cause a shift in perception or a change in behaviour.
Resilience Tip #14
BE EFFECTIVE
You cannot lead every initiative or deliver every solution to every one of your clients or colleagues.
Resilience Tip #15
Identify what challenges different people are facing. If the solutions are not in your skill set, ask competent colleagues or departments to address those issues and support those people for you.
BE REALISTIC
A crisis is something you did not plan for.
Resilience Tip #16
It is important to have guidelines and principles to map a way forward, but the map is not the territory. Things change in reality; new experiences can topple established perceptions, and you need to be able to pivot. Agility is critical to resilience.
BE AGILE
Creating positive change in a crisis requires balance.
Resilience Tip #17
What to maintain - what critical operations and procedures need to continue. What functional or operational changes to make to stay viable. This means prioritising the actions you need to take, in what order, every day.
BE PRIORITISED
Don’t just report problems or updates to your clients.
Resilience Tip #18
Find angles, propose ideas, or suggest responses that could be solutions. Any crisis causes anxiety, panic and confusion. Use your grit, creativity and resilience to make this one deliver lasting beneficial change to your business and your clients.
BE CREATIVE
Please let us know if these tips were useful or helpful to you.
Feedback
Tell us your Top 3 and why. Send in any tips or ideas you may have on how to be resilient during a crisis. Stay Safe and Build the Resilience! Thank you.
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BE HEARD!