EFFECTIVE TEAM COACHING
THERE IS NO “I” IN TOUCAN
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AVOID “ARGUING”
When You Give Resistance; You Get Resistance
Tone: Winning & Being Right
Goal: One Right Way/One Answer
Focus: Combating & Competing
Feeling: I am Right & Rude
Strategy: Finds Faults in Ideas
Approach: Closed Minded
Points Out: Problems and Disagreements
Position: Not Open to New Ideas
Structure: Tight, Difficult, Controlled
Aftermath: May Hold a Grudge
Language: Argues: “…But” Should, Have to, Need to, No, You, Stop, Don’t, Never, Always, Can’t
TOUCAN “TALK”
Tone: Learning & Understanding
Goal: Finding the Best Solution
Focus: Consulting & Collaborating
Feeling: I am Learning & Kind
Strategy: Finds Strengths in Ideas
Approach: Open Minded
Points Out: Potential Solutions and Agreements
Position: Open to New Ideas
Structure: Loose, Easy, Evolving
Aftermath: Likely to Let it Go
Language: Discusses: “…And”
May, I Prefer, Tell Me More, I Feel/I Need, We, I Noticed
When You Give Respect; You Get Respect
“Once You Decide to Stop Looking for a Problem, You’ll Never Find One”
“Hi Pat, my co-worker said you called; what’s the problem?”
“It’s time to get back to work. Any other problems we need to discuss before we call it quits?”
“I don’t have a problem with you taking Friday off.”
“I have a problem with the way you handled that guest.”
“No problem. I was just doing my job.”
“You want to know what your problem is… you forget to…”
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PROBLEM VS. ISSUE
` • Have To verses Get To • Asking verses Telling • Offering Choices • Problem verses Issue • Issue verses Solution • I’ll Try verses I Will
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WITH A QUESTION
TONE [FACE & VOICE]
` • MAY • PREFER • I NOTICED • FEELING/NEED •
LEAD
LET’S “TALK THE TALK…”
TOUCAN DIALOUGE!
What is working well for us right now?
What are some of the main challenges we are facing?
What can we do better; what areas can we improve?
Who is willing to step up & in what area to help in what role?
What can we do differently now, from what we’ve learned?
What choices/options do we have to solve current issues?
How can we best share new ideas moving forward?
What do we need to do our jobs more efficiently?
What is the agreed upon work culture we want to live in?
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COACHING
BEST PRACTICES FOR HELPING OTHERS
“I have found that xyz works best for…”
“In my experience I have learned that…
“One of the most efficient ways that works for me is xyz…”
“Have you tried xyz? You may want to consider xyz…”
“I enjoy efficiency. I found the best way to get that is to…”
“One thing that has worked well in the past is…”
“One option you may want to try/consider…”
“The way I see it, you can choose to do it a few different ways, depending on the outcome you want…
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