Thank You For Your Time…
“RUDENESS IS THE WEAK MAN’S IMITATION OF STRENGTH” Jody Janati, Training Manager
GOAL OF TRAINING RETENTION THROUGH RESEPECT
COMMUNITY
Cliche Fact Opinion Emotion
TOUCAN’T BE SUCCESSFUL DURING DRAMA WHEN THERE IS: PUSHING BACK ARGUING DENYING
DEFENDING CRYING COUNTER ATTACKING EXPLAINING
Eliminate These Words to Find Your “Conversation Peace” SHOULD NEED TO NOT HAVE TO
SHOULDN’T DON’T OUGHT TO STOP
Don’t on People!
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• MAY • PREFER • I NOTICED • FEELING/NEED