58 minute read
Recent graduates
but it will also boost your understanding of the key credit concepts. A great way to maintain this is to revisit a subject or unit once a week.
Ask for help when you need it
It is important to ask for help, because you never know who else might be having the same problem. Ongoing feedback from your AICM trainer can be advantageous and may prompt you to ask any problematic questions.
Connect with other students
Sometimes when it is just you and your computer, the motivation is not always there. That is why it is important to stay connected and collaborate with your peers and AICM trainers regularly. A good way to do this is to utilise the learner forums, email and other social media platforms to remain connected.
Reward yourself for your achievements
It may not seem like a priority, but it is important to acknowledge your achievements when studying online. This promotes enjoyment and motivation in your learning ability. Looking after your mental health and wellbeing, begins with being proud of your accomplishments.
Create a work-life balance
It is essential to maintain a solid work-life balance. Too much of something, can often lead to you feeling overwhelmed and unmotivated. Spend time doing what you love and ensure that you make time for your health and wellbeing. Getting enough sleep, eating the right things, and setting yourself up to look forward to things can help improve your balance. Finding ways to escape from your daily grind will improve your overall functionality and motivation to get the best out of your learning!
AICM would like to congratulate its recent graduates:
FNS51515 – Diploma in Credit Management:
Melissa McPherson
Christine Nelson VIC
QLD
FNS40115– Certificate IV in Credit Management:
Louise Kadlecik VIC
FNS30415– Certificate III in Mercantile Agents:
Michael Loughland NSW
Statement of Attainments:
Selection Steel Trading
SLR Consulting Australia
Metroll Laverton
Hannah Koay
Kremlyn Trance
Christy Terei
Lidia Ladeira
Darcelle Ericksen
James Tan WA
VIC
VIC
WA
VIC
NSW FNSCRD401 Assess credit applications
FNSCRD401 Assess credit applications
FNSCRD401 Assess credit applications
FNSCRD401 Assess credit applications
FNSCRD401 Assess credit applications
FNSCRD401 – Assess credit applications FNSCRD403 – Manage and recover bad and doubtful debts Capricorn
Australian Pharmaceutical Industries
Dulux Group
Capricorn
Dulux Group
Grenke Leasing Australia
AICM is committed to helping busy credit professionals study anywhere, all our credit course are offered as online courses, should you wish to utilise this time to progress your studies or undertake a new challenge by completing one of our qualifications.
Cecilia Lam (NCI), Troy Mulder (WA/NT Division President), Nadia Mitsopoulos (WINC Speaker), Shelbe Croucher (NCI), Nikki Aquino, Renae Wade (both Alinta Energy) and Daniel Czaplinski (NCI).
Debbie Bernardo, Julia Brazier, Amanda Clarke and Nimisha Lad (all Westrac).
Melissa Sharpe (Turner Engineering), Candice Sharp (Lumen Christi College), Deana Barrett, Kelly Dunlop, Linsey and Rebecca Cant (all Wesfarmers Kleenheat). Presidents Report Another sense of déjà vu as I write the report for the October publication. Western Australia seems to be cut off from the rest of the country with our good fortune in terms of preventing any outbreaks or community spread, however we continue to sympathise with our east coast counterparts who are still experiencing lockdown measures and the continued impacts of community transmission.
For us fortunate Western Australians we continue to return to normal and were able to hold our first event for the year with the ‘sold out’ sign going up at our recent WinC Luncheon in September, wonderfully hosted by the Doubletree by Hilton in Northbridge wherein our guests were both entertained and enthralled by our speakers and Keynote presenter, Nadia Mitsopoulos – a rundown of that event can be found later in this division report. A huge note of thanks to the National Office and Hayley Warner for planning and providing assistance on the day. A great success with over $800 raised on the day for Beyond Blue, my thanks to all who attended.
I’d like to also extend my thanks to those Councillors and members who attended our AGM either in person or via video conference, I am pleased to report that all Council nominations and term extensions were ratified and have since been voted on in our subsequent Council meetings.
Sadly, the planned one-day
a return to the normal conference format next year if circumstances permit. EOY sundowner in some form into late November/early soon. Women in Credit - WinC The annual WINC event was held at the Doubletree By Hilton on September 11th and was a sell-out function. It was a good opportunity for all attendees to catch-up and network again after months of not being able to attend these sorts of events.
A big thank you to Equifax, our Premium Sponsor, as well as NCI and Results Legal as Supporting Sponsors, for making this event possible.
At these WINC events the AICM raises money for a nominated charity and this year that charity is Beyond Blue. Beyond Blue provides support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses. Beyond Blue Ambassador, Emma Missen, gave an inspiring talk (via video link from Tasmania) on her journey of dealing with anxiety and depression along with how Beyond Blue assists her in coping with these illnesses. For someone so
young it was inspirational to hear how she is dealing with the illnesses and making progress on a daily basis. Our keynote speaker was Nadia Mitsopoulos, co-host of the Breakfast program on ABC Radio Perth and board member of Lifeline WA. Nadia’s career spans nearly 30 years in journalism, having worked for GWN as well as Ten Network, Associated Press in London and as Political Reporter for Nine News. Nadia talked about her early days as a journalist in regional WA and Perth and the obstacles that she had to overcome to progress her career. Nadia told of confronting situations she had to deal Natalie Walker, Shafreen Choudhury (both Keystart Loans), Cheri Bowater (Summit with as a journalist and how some of Fertilisers), Sarah Whitby and Jenna Woodall (both Keystart Loans). those experiences drove her and set her National Conference Live Event will no longer be held was interesting and inspiring to hear how Nadia overcame here in Perth this month, however we look forward to the challenges she faced; both professional and personal. participating in and promoting the Virtual Conference It was a wonderful evening and the COVID restrictions going ahead across the country later in the month, I am allowed for a more engaging setting which in turn made sure that this will deliver enormous value and wealth the whole event a great success. of fantastic content and knowledge, even in the virtual – Rowan McClarty MICM CCE format. That being said, we will be looking forward to WA Division Director
And with the end of a tumultuous year fast The Australian Institute of Credit approaching, we will be looking to hold our annual Management welcomes our Partners for 2020. December, so watch this space for more details coming National Partners
– Troy Mulder MICM CCE WA/NT Divisional President
Trusted Insights. Responsible Decisions.
on a path towards political journalism. It
Divisional Partners
Official Division Supporting Sponsors
Our National and Divisional Partners support and work with the AICM to promote the Institute’s activities, represent the Credit Industry and develop the careers of all Credit Professionals. As these organisations support your Institute and your Industry please consider them when you require assistance.
Kris Watts, Madeleine Dean and Lisa Miller (all Beyond Bank).
Natasha Cocks (Atradius) and Natasha Bissett (NCI).
Presidents report My first report as President of the South Australian Division - where to start?! As I sit back and reflect on the past nine months, I am proud to be a member of the AICM and to be leading our Division as we navigate through the remainder of 2020 and into the new year. We have been incredibly lucky in South Australia to manage the current health emergency, which meant we were able to safely and successfully hold our Women in Credit Luncheon at the Mayfair Hotel. The Luncheon remains a favourite event for many of our members and this year was no different. Supporting Beyond Blue, we were fortunate to hear from Emma Missen, who left us all with an important message about having hope, which I think is so crucial, especially during our current times - make sure you reach out to those around you for the support you need. Nikki Govan, Chair of Business SA and our Keynote Speaker then spoke with us both personally and honestly about her journey - Nikki is incredibly inspiring and a great advocate for women in business. The Luncheon had a wonderful energy about it and I certainly enjoyed the opportunity to catch up with colleagues and friends.
As we now prepare for what will be a different, but equally rewarding, National Conference, I hope our members embrace the online format and take advantage
Janette Bretag and Jane Stewart (both Samuel Smith).
Vivienne Pearson and Rachel Knight (both Group Management Services).
of the overwhelming amount of content which is being brought to us by experienced speakers in the credit sphere. I know that our National Office has been working tirelessly to organise the Conference to ensure that we still have the engagement and networking (albeit in a different way) that we all love about this event.
Thank you to our South Australian Council who were recently reelected at our AGM – James Neate, Gemma McGrice, Clare Venema, Neil Fennell, Gail Crowder, our National President, Trevor Goodwin and our minute taker, Lindsay Chuck. The South Australian credit industry is lucky to have your experience and support.
As I look forward, I hope that South Australia is able to hold further events in 2020, although I know that Christmas will be here before we know it! I think we can all be proud of what we have achieved in 2020 and I look forward to catching up with everyone again soon. – Alice Carter MICM CCE SA Division President
Women in Credit – WinC On 18 September 2020, the AICM’s SA Division enjoyed the Women in Credit Luncheon for 2020, held at the Mayfair Hotel. This year’s event specifically focused on the mental health of credit professionals, their team
Debbie Costello and Gail French (both Top Coat Asphalt).
mates, and clients, which proved to be a timely message considering the current turbulent times.
The event’s guest speaker was the renowned Nikki Govan, who is currently the Chair of Business SA, the South Australian Chamber of Commerce, and former Chair of the Southern Adelaide Economic Development Board. Furthermore, Nikki owns and manages the popular Star of Greece restaurant in Port Willunga, which our interstate friends and colleagues are encouraged to attend when able.
The event provided a message of hope and unity, which is sure to carry through to the impending national conference.
Gemma McGrice (SA Division YCP Councillor) with SA Division YCP winner Briana Harris (Oakbridge Lawyers).
YCPA The South Australian Division’s Young Credit Professional of the year award night, held at Lynch Meyer Lawyers on 20 August 2020 was a great success, and wonderful evening.
Not only was the evening a great opportunity to celebrate emerging talent in the credit profession, but was also a long delayed “in-person” event, following the ease of COVID-19 restrictions in South Australia.
The race was extremely close to pick a representative as all candidates were very impressive, however the SA Division is delighted to have Briana Harris, Associate at Oakbridge Lawyers to represent them at nationals.
The SA Division Council would like to thank Lynch Meyer for hosting the event, and look forward to seeing its young credit professionals excel further.
A word from South Australia’s YCP Finalist for 2020 The South Australian division is delighted to announce Briana Harris, Associate at Oakbridge Lawyers as their finalist for the YCP 2020. As a former South Australian finalist for YCP 2019, I had a wonderful opportunity to catch up with our rising star to discuss her thoughts
South Australian YCP Finalists: Briana Harris (Oakbridge Lawyers), Ryan Osborn (Oracle Insolvency Services), Emma Bird (Brice Metals) and Madison Watts (NCI).
regarding the AICM and YCP. This is what Briana had to say:
1. What interested you in entering the YCP competition?
I entered the YCP competition because I am passionate about credit and wanted the opportunity to be an advocate for young credit professionals within the AICM.
2. How has the AICM contributed to your professional development?
I have really enjoyed attending a lot of professional seminars on important credit topics. I found these seminars very informative and they have helped me to grow as a credit professional. The AICM also provides
a number of fantastic networking opportunities, where I have had the opportunity to meet other passionate credit professionals in the industry, forging long-lasting professional relationships.
3. What current issues in credit management interest you?
Obviously the biggest current issue at the moment, and the one on everyone’s mind, is COVID-19. I am very interested to see how the credit industry will develop and adapt to the current climate and its aftermath.
4. How will you be preparing for the national finals?
I will be doing lots of reading, research and webinars (particularly with the current climate and how it may affect the applicable legislation) to broaden my knowledge outside of what I do at work, so that I can put myself in the best position to compete with the other finalists.
5. What are your interests outside of work?
Outside of work I play a lot of team sport, I love basketball and soccer and I play with my teams most nights after work. I also love doing outdoorsy activities like hiking and kayaking.
National Partners
Trusted Insights. Responsible Decisions.
Divisional Partners
Official Division Supporting Sponsors
Our National and Divisional Partners support and work with the AICM to promote the Institute’s activities, represent the Credit Industry and develop the careers of all Credit Professionals. As these organisations support your Institute and your Industry please consider them when you require assistance. I for one, am very excited to see how Briana goes at Nationals, and encourage the SA Division to offer as much support and encouragement as possible leading up to the competition. – Clare Venema MICM YCP Finalist 2019
Emma Bird Emma is a credit officer at Brice Metals Australia and has her Certificate IV in Credit Management. Emma has been in the credit industry for 8 years and appreciates feeling as though she’s assisting companies minimise their risk exposure and helping businesses grow when opening new accounts. Emma Emma Bird considers herself to be quite an introvert, however, she performs dance in front of an audience of 15 thousand people each year.
Madison Watts MICM Madison has been a credit analyst at NCI for the past 3 years. She enjoys the fact her role allows her to conduct thorough investigations and analyse data which helps diversify her knowledge of the credit industry. Madison then uses this information to assist her clients minimise their commercial risk which Madison Watts MICM ultimately supports the growth of their business. In addition to working in credit, Madison is also a cheerleader and has a degree in nursing.
Ryan Osborn MICM Ryan is a file accountant at Oracle Insolvency Services and has been in the credit industry for 3 and a half years and has his Bachelor of Commerce in Accounting. Ryan enjoys investigating the reasons and understanding how companies and individuals become insolvent and assists working towards results that provide Ryan Osborn MICM a return for creditors. Ryan is also a magician on the side and recently performed a sold-out season at the Adelaide Fringe.
Queensland YCP FInalists: Maddison Graham (Stoddart Group), Julie McNamara (Qld Division Director), Lachlan McKinnon (Vincents), Skie Stringfellow (Unita) and Shanae Walker (Unity Water).
Presidents Report Hello to all members! We are now in the home stretch for 2020. What a year it has been! I hope you are all adapting to the ever changing landscape and as things open up, we hope to see a few of you at some face to face events we hope to host over the next few months if the current trajectory persists. A lot has happened since my last letter, as we had our AGM, QLD YCP announcement and National Conference coming closer.
We had our QLD Division AGM on the 19th of August, where we sadly had to say goodbye to two councillors who’s contribution to council has been phenomenal. After much deliberation, Julie McNamara who served as QLD Director, and was responsible for the YCP portfolio nationally, has decided to step down. Julie has been a part of council for some years and put her passions into the events portfolio and can thank her for her contribution to WINC, and the many events over the years after we decided to branch out from using the Tatts club as our preferred venue for events. We also see Peter Mills stepping down from his council position. Peter’s contribution on council was Vice President, President and our go to for all matters regarding the law and legislation portfolio. He has been great to work with and is always willing to help where possible. I would like to thank the both of you for your contribution to the QLD council over the years, and I look forward to seeing you all in the near future.
After our AGM, we had our first council meeting of the year to re-confirm the setup of council. I was re-confirmed as president and would like to thank the council for agreeing to have me assist in this capacity for another year. We also voted to keep Stacey Woodward as the Vice President. Subsequent meetings saw the council scout and vote on a new state director, and I would like to congratulate Decia Guttormsen as our new QLD state director! Decia has had a long history with AICM and has contributed a lot. I am excited for her and believe she will do a great job. The remaining make up of council remains the same.
Another great announcement was that of Maddison Graham from Stoddarts Group as the QLD state winner of the YCP competition! Maddison did a great job of impressing the judges and we wish her all the best in the upcoming national YCP competition. As for the rest of the year, we are looking forward to our first Virtual National Conference. Given the challenges faced by the team at head office, I think they have really made leaps and bounds in their adoption of digital technology to continue to provide value to members. Please have a look at the line-up of the conference and be a part of this new offering. As always, your feedback post conference will go into planning for future events. Soon after the conference, we will be looking at the QLD WINC event, registrations are still open and we are past the 100 registrations mark, with not many spots left due to social distancing requirements at the venue. If you haven’t booked yet, please don’t run the risk of losing out. I also would like to ask that you keep eye out for events later in the year. We as a council are still looking at hosting a few face to face events if we continue to see a relaxation of restrictions across the state.
I would also like to finish off with a big thank you to the QLD state council in all the hard work they have put into making this the year it was. All of this is on a volunteer basis and your time is much appreciated. I also would like to thank our members, for whom we do this for, and who support the organisation. Our sponsors are also a very important part as they continue to offer assistance to keep things going. – Roger Masamvu MICM CCE Queensland Division President
Qld YCP winner Maddison Graham (centre) celebarates with colleagues from Stoddarts – Maria Schandl and Belinda Hill.
Maddison Graham MICM
Credit Officer, Stoddart Group
(State winner)
2020 has been a crazy year for all of us, what made you decide to take the leap to apply for the Young Credit Professional Award this year?
I really wanted to step outside my comfort zone Maddison Graham MICM and I also wanted to see what opportunities AICM offered.
How did you feel going into the competition?
Very nervous and excited at the same time!
How has COVID affected your work and industry?
We are very lucky; it has been very busy for us and while we did work from home, the challenge we faced was having to implement 3 new systems while being away from my team.
How did it feel to win this year?
Great! Although we didn’t have the big awards night like previous years, it was nice having a more intimate awards night with my support team by my side.
How is your preparation going?
Really well, there’s lots of research to do and lots of practicing to do to make it the best I can.
Stacey Woodward (Qld Division Vice President) greets Julie McNamara (Qld Division Director) in a COVID-19 safe manner.
2019 YCPA Ashleigh Mason welcomes attendees to the National Virtual YCP finalist presentation.
Tell us about your current role?
I am currently a Credit Officer at Stoddarts, I look after customers across Qld, NSW, VIC & SA.
What do you want to achieve now that you have won?
Right now, my focus is on the upcoming competition at this year’s ‘virtual conference’ I’ve been focusing on my presentation and the interview that will take place. After this I would like to further my learning within the credit industry.
What is your advice for any upcoming Young Credit Professionals who are on the fence about applying next year?
Just give it a go, be confident in yourself and your abilities and utilise your support team.
Tell us something about yourself that others may be surprised to know about?
I’m brown belt in MMA.
Lachlan McKinnon
Accountant Insolvency & Reconstruction, Vincents
Current position
Accountant – Insolvency and Reconstruction
Years within the credit industry
One year within the credit industry.
Lachlan McKinnon
What makes you passionate about credit?
I am passionate about credit because it allows me to use my technical and interpersonal skills to work with clients in obtaining the best possible outcome. A credit professional has the capacity to assist significantly in the financial position of their clients. It’s a tough industry but I love a challenge and enjoy seeing the effort that I put in directly translate to a difference made for my clients.
Highest level of accreditation
QUT – Bachelor of Business I am currently undertaking my Chartered Accountant graduate diploma.
Fun fact about yourself
I once solved the Rubik’s Cube in 24 seconds.
Shanae Walker
Credit Officer, Unitywater
Current position
Credit Officer at Unitywater
Years within the credit industry
3 years, 2 months
What makes you Shanae Walker
passionate about credit?
The thing I enjoy the most about working in the credit industry is the variety it involves; meeting new and interesting people constantly. The credit world is changing and there is definitely a larger focus on identifying customers who are vulnerable and in hardship. Working with people earlier to help them get on top of their debt, is not just about collecting money for an organisation – it is so much more than this. It comes with bigger responsibilities and can be so satisfying when you see people come out on the other side, happier and more financially stable. Working in the credit industry has made me a more humble and understanding person, which I am forever grateful for.
Highest level of accreditation
I have a Diploma in Events Management which isn’t really relevant to the Credit Industry…and a Cert IV in Occupational Health & Safety. I have completed multiple short courses over my time within Credit, such as the Emerging Leaders program in 2019 and am currently enrolled in a course in Business Analytics and Visualisation at RMIT University. My employer is also putting me through a Cert IV in Leadership & Management later this year.
Fun fact about yourself
I love scuba diving, travelling and all outdoor recreation activities. I once had the opportunity to work in Laos for a month teaching English to children rescued from human trafficking which was one of the most eye opening and rewarding experiences I have had to date!
Skie Stringfellow
Account Receivable Officer, Unita
Current position
I currently hold an Accounts Receivable Officer position at Unita, a fit out & design company performing various accounts receivable tasks and collection of debt throughout NSW QLD VIC & WA.
Skie Stringfellow
Years within the credit industry
I was given the opportunity 5 years ago, where I took on my first ledger of 6,000 sites for NSW Gov Education.
What makes you passionate about credit?
I am a big problem solver and love to negotiate on almost everything, and debt collection is about listening, negotiating and working together with the client to achieve results. I love talking! I love working with a client to help solve the problem, no matter how big or small or even how long it takes to achieve the end result. Every result is a win in my eyes.
Highest level of accreditation
Cert IV in Bookkeeping. I am continually attending
Toolbox & Workshop to further my development. A lot of my achievements are on the job training.
Fun fact about yourself
I am a big country girl. Every chance I get I am out boating, fishing and camping, whilst listening to my country gal Dolly Parton. I am her No 1 fan.
Meet a Councillor
Steven Staatz MICM CCE Qualifications: BCOM, BLLB, CAANZ, CCE, Registered Liquidator. In other words, numbers are my currency and I work every day to assist individuals, businesses and related stakeholders who are experiencing or involved in situations of financial distress.
Steven Staatz MICM CCE
Current Position: Director & Head of Insolvency & Reconstruction at Vincents.
Employer: Vincents – a fully integrated professional services firm, boasting access to expertise that caters for every business need where numbers are involved.
Commenced with employer: I’ve been a part of the Vincents family since 2011 and I consider myself extremely lucky to be supported by one of the strongest insolvency practices in the country. During my time here our specialist practice has grown to 7 expert partners and 50 highly skilled staff within a greater national firm of over 230 staff at seven office locations Australiawide.
Credit/professional background: I like to think of myself as a quiet achiever who remains calm under pressure in my role as a financial solutions expert. I have over 20 years of insolvency industry expertise across a range of bankruptcies, voluntary administrations, liquidations and receiverships and place a great importance on delivering these often challenging and emotionally charged insolvency services in an empathetic, practical, fair and outcomes focussed manner.
Portfolio: This financial year is Law & Legislation, last year I shared the Professional Development portfolio with Michelle Kirkby.
Why I volunteer on the AICM council/Goals as
Councillor: It’s a great way to get involved in the credit community and to learn from and share ideas with likeminded professionals. Now more than ever it’s important that we stick together and use our collective skills to help as many as we can to manage, mitigate and move forward from these challenging times.
Achievements with AICM: Vincents have had a long and valued relationship with AICM and have been QLD divisional sponsors since 2016. This year it is an added honour for me to serve on the committee of the QLD chapter and we look forward to continuing to work with AICM into the future to empower credit professionals to continue meeting financial challenges for their clients with as much added value as we can.
Value I have gained through volunteering with AICM:
Our relationship with AICM is one we place a lot of importance on because it gives us a platform to, as experienced insolvency accounting experts, continually aim to help value add and educate members to be in the best position to help their clients navigate difficult times (especially now).
My passions aside from Credit/work: Travel (pre-Covid), enjoying time with family.
National Partners
Trusted Insights. Responsible Decisions.
Divisional Partners
Official Division Supporting Sponsors
Our National and Divisional Partners support and work with the AICM to promote the Institute’s activities, represent the Credit Industry and develop the careers of all Credit Professionals. As these organisations support your Institute and your Industry please consider them when you require assistance.
Grant Morris (Southern Steel), Kevin Driedger (NSW YCP Finalist), Christopher Holden (NSW YCP 2020), Peter Morgan (NSW Director) and Theresa Brown (NSW Vice President).
NSW Presidents Report Change is inevitable, and during a time of constant change, be it in our professional lives, our families, or the economic environment, here too in NSW we are doing the same.
Sadly, we have had Gregg Odlum and Sue Day resign from their positions on the NSW Council due to career changes, other commitments and life taking on a different direction. Both Gregg and Sue served the NSW Division diligently and their devotion to the Institute is commendable. A big thank you to Gregg and Sue who remain heavily invested in the AICM and the special projects.
We are pleased to welcome Arthur Tchetchenian and Kimberley Watts who have re-joined the NSW Council. Both Arthur and Kimberley bring a great energy and enthusiasm to the dynamics of the team, as they all have a real drive for the AICM, and engagement with our internal and external stakeholders.
In 2019 we welcomed Theresa Brown to the NSW Council, and in such a short time she has made a great impact on the Division. Her dedication and commitment to the AICM was recognised when she was formally voted by her peers as the NSW Vice President. Theresa is an asset to the AICM, and a well-respected friend and colleague to me also.
The virtual Young Credit Professional (YCP) was held on 20 August 2020, where the young, bright, and talented professionals of NSW were introduced to the AICM. In its 23rd year, there was a buzz which circulated around the room as we celebrated past and present winners alike.
Unfortunately, there must be only be one winner, and Christopher Holden of Electrolux Home Products was awarded NSW’s YCP for 2020. A big thank you to the NSW YCPA judges who took time out of their busy schedules to attend to the judging.
Christopher is a hardworking, tenacious and extremely
NSW FInalist Nathan Abellanoza (Rentokil) zooms into presentation.
motivated individual who will be instrumental in changing the credit industry and raising the profile of the AICM. We look forward to you all getting to know Christopher over the coming months.
As we continue to closely follow the restrictions unfolding around COVID-19, the health and safety of our councillors, members and broader community is of paramount importance. With that said however, we look forward to being able to share with you some upcoming professional development and networking events. – Balveen Saini MICM CCE AICM NSW President
Meet a NSW Councillor
Kimberly Watts MICM Kimberly Watts is currently Recovery Specialist for ComfortDelGro Corporation Australia
Kimberly started her journey in Credit as operations in credit receivables, insurance and transitioned into transport sector.
She loves AICM council as Kimberly Watts MICM it gives her the opportunity to be at the forefront of industry change and stay current with technology advancements and regulatory improvements. She also enjoys networking and being involved in events and hold meaningful conversation with likeminded individuals.
Kimberly has been a member of AICM for 2 years now and was the NSW Young Credit Professional Finalist and winner for 2015. Kimberly has a passion for dining on lovely food and wine with those she loves, and you can likely find her on a netball court.
Aha Moment “Our deepest fear is that we are powerful beyond measure”.
Meet a Sponsor
Miral Sarvaiya MICM
How long have you been working at AMPAC?
I started working at AMPAC 1.5 years ago
What is your position?
Relationship Manager – in my role I assist clients (existing & prospective) with finding the best possible solution Miral Sarvaiya MICM to manage their receivables arrears and overdue debts which assists them with improving cash flow and growing their business with confidence.
Another aspect to my role is client satisfaction and ensure they achieve full value from all our AMPAC’s services
What are your passions aside from work?
I put high priority on my health, so I am really passionate about body engineering (mind, body and soul) – helps me stay happy, focused, disciplined, learn what works for me and where I can improve in my short and long term fitness goals. Lately, due to COVID-19 I have been spending more time running and focusing on gut health.
Passionate about learning I have a bachelor’s in economics and master’s in business administration.
An interesting fact about yourself.
I am a novice share trader.
Credit Quote of the Month “Beware of little expenses; a small leak will sink a great ship.”
YCP Finalists NSW Extraordinary times call for extraordinary solutions and virtual Young Credit Professional Award (YCPA) event was no exception. As a result of COVID restrictions the bulk of the event took place virtually with each state taking their turn in the spotlight. While technology meant that the viewing experience was not always flawless (“you’re on mute” being the catch phrase of the year) we were all able to come together to celebrate the credit professionals of the future and in some ways feel even closer at a national level than the usual state based events allow.
For the small number of people who were able to attend in person the YCP event was for some the first face-to-face activity that they had been able to attend since early in the year. For those watching online it was a great way for credit professionals across the country to get to know the talented YCP finalists who put themselves forward for this challenging but fulfilling award process.
Despite being a little bit different, this year’s YCP event was a welcome return to some level of normality, and it was a privilege to again experience what is always one of the cornerstone events of the AICM calendar.
Congratulations to the finalists and winners alike, and best of luck to those vying for the national title in October.
Chris Holden MICM
1. What’s your name and where are you from?
Chris Holden – I work for Electrolux
2. What are your interests outside work/credit?
I play prems football and coach sporadically for Parklea Soccer Football Club
Chris Holden MICM
3. Why did you apply for YCP?
James Smith called me one day encouraging me to apply. He outlined the countless benefits and guided me through what the process requires. For me, continuously learning is at the centre of my satisfaction professionally, and the YCP program looked to foster this (and it has!)
4. What did you like about the process?
What I have liked about the process is that it forces you to work on yourself. Too often in the professional environment, we work too much in our jobs, but not on bettering ourselves. This process has opened a network of incredibly intelligent and supportive credit professionals to me, and their guidance has been priceless.
5. Would you recommend it to others? Definitely!
The exposure within the industry and my business has been invaluable. I am still shocked that I was selected as the NSW divisional winner against such incredible company. I define a fulfilling life by experiences and relationships and the YCP program offers both in abundance.
Kevin Driedger MICM
1. What’s your name and where are you from?
Kevin Driedger – I work for Hotsprings.
2. What are your interests outside work/credit?
Outside of work, I enjoy cooking, road trips, trying different foods, travelling, aviation, running, hosting dinner parties and photography.
Kevin Driedger MICM
3. Why did you apply for YCP?
YCP is great recognition for young adults who are passionate about credit and the YCP helps not only young adults, but everyone to grow in their professional career.
4. What did you like about the process?
I love the community of AICM and applying for YCP helps get your foot in the door and meet other experienced Credit Controllers and Managers. Back in May, work was busy and receiving a phone call from James Smith really motivated for me to apply.
5. Would you recommend it to others?
Yes, I would recommend YCP to anyone who qualifies and has a passion for credit. YCP is a very unique program which will help you grow professionally and personally, regardless if you win or not. Nathan Abellanoza MICM
1. What’s your name and where are you from?
My name is Nathan Abellanoza and I’m a credit controller for Rentokil Initial. I’ve been in the role for a little over 2 years now and look after our Melbourne Pest side. Previously before working contractor
2. What are your interests outside work/credit?
Outside of work I love cooking, hanging with friends/ family and gaming
3. Why did you apply for YCP?
I was a finalist for NSW in 2019 at the recommendation of my manager, more out of an innate curiosity than anything else. For 2020 I applied again to shine recognition to the team in Rentokil who have supported me since day 1.
4. What did you like about the process?
I quite enjoyed the Panel interview, although it was quite nerve wracking, I found it quite fun preparing for it and just discussing credit with industry professionals with how many years of experience in the industry
5. Would you recommend it to others?
I would 100% recommend this program to anyone looking to try as it has been a brilliant learning
National Partners
Trusted Insights. Responsible Decisions.
Divisional Partners
in credit I was working as a
Nathan Abellanoza MICM
experience for me.
CREDIT MANAGEMENT SOFTWARE
Official Division Supporting Sponsors
Our National, Divisional and Professional Partners support and work with the AICM to promote the Institute’s activities, represent the Credit Industry and develop the careers of all Credit Professionals. As these organisations support your Institute and your Industry please consider them when you require assistance.
President’s Report I write this report as we are still in stage 4 lockdown. What a year it has been for Victorians! Nevertheless, it is great to see our members adapting with us and engaging in zoom sessions for education, training, webinars and events. Our membership has grown from this time last year and I think it’s because more than ever, staying connected to the AICM is critical to the information sharing and success of businesses during this pandemic.
We are all excited to have had the opportunity to win the President’s award at nationals last year, after 13 years. Without the commitment and drive from the Vic/Tas councillors this achievement would not have been possible.
Publication has been strong this year with new insight from Michelle Carruthers looking after this portfolio. Michelle has taken the time out to talk to a lot of our members and written a lot of articles in the national magazine on events such as the Golf Day, Pinnacles awards and focused heavily on connecting with members that have reached 5, 10 and 15 pins as well as staying connected to our life members.
Our Young Credit Professional Award night was our first online virtual event. Another exciting year for us to have had 3 strong credit professionals from different backgrounds: l Thai Nguyen (recoveriescorp) l John Torounoglou (illion) who won the Tony
Mammone Award l Rebecca Roberts (Sensis), “the Vic/Tas winner” who will represent us at Nationals in October.
Since the AGM, we have said goodbye to 4 of our councillors, Rex Cheng who stepped down as our Treasurer last week due to family commitments, Sunny Sharma from Viva Energy, Katheryn Kershaw and Frank Gambera. At the same time, we gained 4 new councillors being Farhan Hossain, Ricky Forster, Michelle Carruthers and Alan Izra. The four new members completed and submitted their nomination for election forms to join the Victoria/Tasmania Division Council 2020 – 2021. Welcome officially aboard!
We continue to drive the best service to our Vic/ Tas members and both our national and state sponsors. We look forward to our membership engagement and returning to our face to face events soon.
Thank you to my long-term councillors, Catrina Galanti, Robyn Erskine, Mary Petreski, Amaran Navaratnam and our Director Lou Coldararo.
I’m really hoping to see you all face to face at the WINC Luncheon 2020, which will be held on the 11th December. – Sherif Hussein MICM CCE Vic/Tas President
Life member – a story to make you smile
Henry (Harry) Sampson LICM Harry started in the credit industry in 1959 and joined the AICM in 1978. After spending 25 years in the Institute, or a lifetime of around 40 years associated with the Credit Industry, he is now retired. It was a pleasure chatting with Harry and we had a lot of laughs about how times have changed. For most of this career he worked at Kenworth with overall responsibility for Treasury, Credit and Dealers’ financial well-being. Here is one of Harry’s favourite stories that he wanted to share.
“In the 50 and 60’s many, many workers stayed with the same employer for what seemed decades, however after some 10 years with the Wool Broker I decided my credit skills could be better used with a Finance company so in 1969 off I went into the big wide world of finance thinking I knew everything there was to know about money and credit. What a shock I was to receive when as part of the early training I had to spend about a month on the road doing monthly collection of car Hire Purchase and Chattel Mortgages on past due debtors. My very first call at night (I took my new bride, Ros along for company) was to collect 2 instalments from a character in Doncaster who was well known to police but unknown to me. Anyway, I had tow truck backed up his drive ready to repossess his Chevrolet if he didn’t pay, however I did collect 2 rentals and costs in cash. Next day the Credit Manager asked how I got on and when I showed him the cash and receipt, I was asked don’t you know this person was – NO, he was a person who had a reputation of dealing with people with a gun – OOPS. Thereafter my wife never joined me on my rounds.”
He wanted me to leave you all with the below thought;
“As you grow old and retire don’t become a bore to your partner or your young ones, keep active go see this country AUSTRALIA in your vehicle or you may find you will be in need of the services of a nurse or carer sooner rather than later.” – Michelle Carruthers MICM CreditorWatch
YCP Virtual Awards Night 20th August 2020
Congratulations to the 2020 Vic/Tas finalists: l Rebecca Roberts; Sensis l John Torounoglou; illion l Thai Nguyen; Recoveries Corporation Congratulations to Rebecca Roberts for her incredible achievement as 2020 AICM Young Credit Professional of the Year Vic/Tas! It was a fantastic evening celebrating incredible talent in the industry.
The AICM held the very first virtual YCP Awards
night, not even COVID will stop us from celebrating the AICM’s most prestigious awards. Delegates and sponsors all around Australia joined the virtual night via Zoom. While most states were able to share a drink together, Victoria’s supporters, sponsors and finalists were at home by the computer. It was a very different experience to last year’s awards night, but nonetheless the calibre of the finalists was evident.
Amaran Navaratnam from Mecwacare presented the Victorian finalists from his office in Melbourne. The anticipation was palpable as we all were listening patiently to the magnificent bios of our 3 finalists, each have achieved so much yet have not reached the age of 30. WOW!
When Rebecca’s name was announced we all typed our congratulations through zoom chat and clapped loudly in our loungerooms. Rebecca was overwhelmed and excited to have been selected the Vic/Tas state finalist for YCP 2020.
On behalf on the Vic/Tas council – congratulations to Rebecca Roberts and all the other state finalists. Looking forward to seeing you all at the AICM National Conference 2020, where we will hear who will take home the YCPA for 2020. – Mary Petreski MICM CCE Asahi Beverages
Rebecca Roberts MICM
Senior Collections Specialist, Sensis
(State winner)
About Rebecca “personal and work life”?
Rebecca fell into her role 2 years ago and she has loved every minute, saying “there is so much to learn and no day is the same.” Two weeks ago she was promoted and now manages a team of 3, which I know she Rebecca Roberts MICM will be successful at because she is humble, listens and really does take the time to develop relationships.
Outside of work Rebecca is an adventurer and loves to travel, however whilst the borders have been closed, she has been baking up a storm and indulging in her foodie passion.
Why did you apply?
“My manager, Michelle Span nominated me”.
What was it like going through the process?
“It was interesting, I learnt a lot about credit, but what surprised me the most was how much I learnt about myself. The process put me outside my comfort zone and made me confident in what I know about credit and also to trust in my abilities. It is definitely going to help me in my new role as a manager and leader to my team knowing what I know now”.
How did you feel when you won?
“Shocked, but excited and overwhelmed with joy”.
What advice would you give to others to apply next year?”
Just do it, don’t over think it, research it and give yourself time during the process to absorb and learn as much as you can. It’s not as scary as you think”.
John Torounoglou MICM
National Account Executive, illion
John is currently the National Account Executive for illion with over 10 years’ experience within Credit & Risk management. John built his career from the grass roots, seeing him take on a leadership role within illion in their collections team and then utilising his skills and attributes in Credit Management.
John Torounoglou MICM
Thai Nguyen
Account Lead, Recoveriescorp
Thai is a credit professional that is passionate about guiding, advising and providing support to his clients to meet their financial goals, restore peace of mind following the resolution of his clients, obligations. Thai enjoys being Thai Nguyen part of their journey to move them forward into a financially sustainable future. Thai has over 5 years’ experience and truly loves his job. Outside of work, he is a massive foodie who enjoys working on cars with his friends and going on road trips.
Tony Mammone Victorian Councillor 1990 – 2001
Fond Remembrance
With the recent winners of the Young Credit Professional of the year announced nationally, our interstate counterparts got to see the Victorian Council present our “Tony Mammone Award” for the first time. We saw this as a good opportunity to give our members a chance to find out more Tony Mammone about this dignified man.
I sat down (via Zoom, of course) with former Victorian Director – Jeff Hurst to discuss and share this with our members who may not have had the pleasure of meeting him.
C: What is the first word that comes to mind when you think of Tony?
EDUCATION J: Tony was a strong advocate for furthering the education and knowledge of the AICM members. He strongly believed that all Credit Managers should know their rights and really pushed to get improved delivery methods in place.
C: What was his biggest achievement within the AICM?
J: Tony believed that a true Credit Manager has strong interpersonal skills and saw that as a way to improve collections rates. Tony created the first of many “telephone techniques” short courses. He also implemented the 6 week night school Credit Short Course and other softer skill classes.
C: What impact did he have on the council?
J: Tony was always focused and dedicated. He applied himself fully to everything he did within the AICM. The passion he had for the council and the AICM was second to none. Tony was a lecturer at Prahran TAFE, the National YCP Chairman and also the Victorian YCP Chairman. He was a true champion for informing those new to the industry. Tony always said that giving people credit was like giving people physical money and those of us in credit needed to be assisted to get the most out of the service they are providing.
When Tony passed suddenly in 2001, the remainder of the Victorian council wanted to commemorate his service and let his legacy and passion for education continue.
The Tony Mammone Award is not a runner up, it is an Education Grant, given to those who show a true passion for growing within the credit industry.
Our goal as Victorian Councillors is to continue to provide knowledge and education to our members and support our youngest members in their professional development. So, to Tony Mammone, thank you once again for your contribution and passion for education in credit. – Catrina Galanti MICM CCE Victorian Vice President
Member in Spotlight
Cedric Bywater MICM
Regional Credit & Collections Director, APAC, ANZ at Sealed Air Corporation
Cedric has been in the credit industry since 1975 (45 years). He started out by studying science in England and then entered into a legal assistant’s role at Phillips UK, which he enjoyed because he got to witness a lot of interesting court cases. From there a credit controller role was vacant and Cedric stayed in that role for 3 years before moving to Australia.
Containers-Amcor Ltd (7 years), Phillips & Motorola (3 years each), John Sands (14 years), Bosch (10 years) and Sealed Air (Since 2013) are some of the companies that Cedric established his knowledge and reputation as a leader in the credit space. As I spoke with him he was reminiscing back to his studies in the 1990’s about the 5 c’s of credit and how the principles still stand the test of time (character, capacity, capital, conditions & communication). I’m impressed by the way he manages his team by having an open door policy even though he is incredibly busy – his motto is that he wants the younger generation to keep asking questions no matter how many times as long as they finally understand.
Cedric’s tips for succeeding in the credit industry; 1. Litmus test – all falls back on how strong your credit policies are and how tactful you are! 2. Look at every account on its merit 3. Understand the industry your customers are in 4. Understand the supply chain 5. Register PPSA on everyone (Australia & New Zealand) 6. Build a relationship with the sales team
Cedric’s final comment was that “overall it’s your duty to do your best to keep your customers going, as well as to not prevent a sale, where it makes sense, while ensuring risk and exposure are at acceptable levels.”
Outside of work Cedric has a passion for 4WD driving and camping, his favourite spot is Wonnangatta Valley. A fun fact is that he used to go gliding, for which his father sparked the passion as he used to fly Jets. – Michelle Carruthers MICM CreditorWatch
FAREWELL AND THANK YOU to Rex and Sunny
Rex Cheng MICM CCE
CGU
Highlights definitely are the relationships I’ve able to create with my fellow council members. I’ve been on the council since 2014, and able to learn from the likes Rex Cheng MICM CCE of Lou, Jeff, Sherif, Donna, Robyn, Frank and many others, which has been such an invaluable experience. Forming great friendships with Amaran and Catrina and seeing year to year growth of Vic/Tas council has been a great reward and satisfaction.
Things you will miss?
Catching up with the Councillors on a monthly basis, where we are serious for council matters but also enjoy the banter around the table.
Why you are leaving?
Juggling a few added responsibilities around the house. We’ve now got a 1 year old boy, who is keeping us busy while we are managing a knock down and build of our future home.
Anything else you would like to share?
Once again just want to thank Sherif and Lou for their leadership over the years. I know the council is in great hands with our leaders and looking forward to returning to council soon!!!
Sunny Sharma MICM
Viva Energy
I thoroughly enjoyed being a part of the YCP process and was honoured to win the National YCP award in 2018. This propelled my career in a direction I never thought Sunny Sharma MICM would happen and I am forever grateful to the AICM for providing me with the opportunity.
One of my highlights was being part of the Pinnacle Awards committee. This included taking part in deciding judging formats, judging itself, process reviews and I was honoured to be the MC for the Vic/ Tas awards night. It was a spectacularly memorable night and it was amazing to be a part of the buzzing vibe. I also really enjoyed speaking to YCP 2020 applicants via the webinar to provide insight into why entering the YCP program will be one of the best decisions they would ever make, and additionally providing some tips and tricks to have a successful YCP journey.
Overall, the monthly meetings at Frank’s office were always enjoyable, catching up with the familiar faces, whilst also being on the frontline of credit. I felt like I have found a community that I would certainly call my own, made so many friends during the process and looking forward to lifelong friendships! I’ve always looked forward to attending the National Conference (2 and counting) which has every single time been an absolute blast, a perfect balance between deriving knowledge and entertainment.
National Partners
Trusted Insights. Responsible Decisions.
Divisional Partners
CREDIT MANAGEMENT SOFTWARE
Official Division Supporting Sponsors
Our National, Divisional and Professional Partners support and work with the AICM to promote the Institute’s activities, represent the Credit Industry and develop the careers of all Credit Professionals. As these organisations support your Institute and your Industry please consider them when you require assistance.
The Institute welcomes the following credit professionals who were recently admitted to membership in July, August and September.
New South Wales
Violet Alexander Minter Ellison Alejandro Angulo Collexa Recoveries & Investigations Richard Atkinson illion Renea Balmer ARC - The Australian Steel Company Kristy Bartlett GFG Alliance Andrew Bui Finstro Adrian Cunningham Finstro Gary Deigan Trace Personnel Bianca Delise Liberty GFG Gary Donovan IPF Digital Robert Fossano Collexa Recoveries and Investigations Ramon Gardiner Financial Trading Corporation Dominic Gattellari Cirralto Ltd Jarrod Kennedy Finstro Holdings Pty Ltd Melissa Khalil Optus Melissa Mackey Credit Corp David Mastrobattista Valmont Industries Candis-Gemma Ormsby Transurban Linkt Kelly Peisley GFG Alliance Kim Puckeridge Transurban Kalpana Ravichandran St John Ambulance Australia (NSW) Jenny Reitano Transurban Limited Katherine Rodwas Transurban Lauren Shears ATCO Structures & Logistics Alex Simmons Optus Kieran Somasunderam Finstro Nitin Soni Collexa Recoveries & Investigations Nicholas Sussman Finstro Shaun Swinton Finstro Daisy Tocha Transurban Daniel Todd Credit Corp Group Melissa Tokelau Transurban Edwin Tolentino illion Australia Yao Tseng Synergy Khaya Williams Transurban Wendy Yip Finstro
Queensland
Dennis Balen illion Australia Emanuel Calligeros Heritage Bank Julie Christensen ATCO Structures and Logistics Wayne Davis Stonegate Legal Suyog Deshpande Cleanaway Justin England Queensland Rural & Industry Development Authority Alison Evans Queensland Rural & Industry Development Authority Valerie Finnis BIS Industries Limited Emily Fryer Queensland Rural & Industry Development Authority Glen Giles Queensland Rural & Industry Development Authority Maddison Graham Stoddart Group Pty Ltd Adrian Hansen Transurban Carmen Hernandez Ashdown Ingram Keri Hobday Atco Structures and Logistics Luperosa Isaako Transurban Ros Jones Queensland Rural & Industry Development Authority Karen Kahui ATCO Structures & Logistics Zayd Kathrada Cleanaway Waste Management Limited Taranjit Kaur Transurban Chris Larkin Brisbane City Council Ross Leggett Queensland Rural & Industry Development Authority Patrick Magnan Cleanaway Katherine McLean Stoddart Group Mark Moorhouse Cleanaway Madison Neal ATCO Structures & Logistics Noelle Nicoll Queensland Rural & Industry Development Authority Jennifer Pinchen Cairns Hardware Company Pty Limited Cara Ryan Transurban Ltd Quinn Schmidt ATCO Structures and Logistics Neil Sharman Sharmans Investigations and Process Serving Terrence Snow Queensland Rural & Industry Development Authority James Taplin BRI Ferrier Joanne Thornton Queensland Rural & Industry Development Authority Patrick Wells Stoddart Group Pty Ltd Elise Williams Queensland Rural & Industry Development Authority
South Australia
Mira Abu-Shama Oakbridge Lawyers Pty Ltd Michael Bayly National Credit Management Limited Cameron Henderson Oakbridge Lawyers Pty Ltd Robert Jackson Beaumont Tiles Alicia Labrosciano CCC Financial Solutions Group Paige Walker Oakbridge Lawyers
Tasmania
Melissa Guy Woolworths Group Limited
Victoria
Alana Andrews National Credit Management Ltd (NCML) Farhan Ansari illion Michelle Battye Geelong Bank Kylie Black CommsPlus Distribution Pty Ltd Boyana Boukalis Lion Dairy & Drinks Shanita Cedras Lion Dairy & Drinks Ross Charles Optus Paraag Chawathe Lion Dairy & Drinks Yogita Contractor N/A Steven Deglas illion Ruth Erika Clifford Hallam Healthcare Esther Fono Clifford Hallam Healthcare Laura Gangemi Lion Dairy & Drinks Hagji Gashi Lion Dairy & Drinks Jessica Goodchild Clifford Hallam Healthcare Theo Gouletsas illion Coleen Hamlett Clifford Hallam Healthcare Tania Horsburgh Lion Dairy & Drinks Bridget Hume Lion Dairy & Drinks Christine Iorlano Cliffordhallam Healthcare Shivani Jain Lion Dairy & Drinks Peter James Lion Dairy & Drinks Aji James Lion Dairy & Drinks Soraya Jara Lion Dairy & Drinks Charmaine Jeganathan Wurth Australia Kylie Jones PFD Food Services Pty Ltd Blair Jorgensen Lion Dairy & Drinks Michelle Little ATCO Structures & Logistics Stephen Lynch Lion Dairy & Drinks Janine Lyons Saputo Dairy Australia Alan McKinlay National Credit Management Limited Lorraine Miller Lion Dairy & Drinks Michelle Osborne Aggreko Generator Rentals Pty Ltd Anita Pari Lion Dairy & Drinks Khai Sing Phua Lion Dairy & Drinks Justin Pierce illion Ana Plesa Lion Dairy & Drinks Angela Porritt Nutrien Ag Solutions Limited Stuart Rattray illion Rebecca Roberts Sensis Pty Ltd Mario Rukavina Middendorp Electric Co Pty Ltd Janaki Sanagavarapu Lion Dairy & Drinks Christine Sayers Lion Dairy & Drinks Rushiv Sisodia Lion Dairy & Drinks Michelle Span Sensis Pty Ltd Natalie Stankovic Lion Dairy & Drinks Kavita Subramaniam Lion Dairy & Drinks Jeremy Tan illion David Tenuta Lion Dairy & Drinks Sanidhya Thapa Lion Dairy & Drinks Rhiannon Thredgold Lion Dairy & Drinks Huy Tran Lion Dairy & Drinks Julie Truong N/A Nitin Vadera Optus Melanie Voss Clifford Hallam Healthcare
Western Australia
Danica Arnold Synergy Shaun Boyle BRI Ferrier WA Steve Brooks Synergy John Carrello BRI Ferrier Western Australia Rajiv Castello Baycorp (WA) Pty Ltd Adrian Floate Cirralto Leonard Fong Synergy William Grassick BRI Ferrier Agus Halim Synergy Sally Hutchinson BRI Ferrier WA Margaret Ings Atco Structures and Logistics Lauren Jones Spenda Sandra Jones Cirralto Katherine Lau Electricity Generation and Retail Corporation Angelene Neville Synergy Joanne Orfeo GFG Alliance Natasha Petrie BRI Ferrier WA Mark Ranson Baycorp WA Pty Ltd Emily Taplin Synergy Kin Yeung Tsai Synergy
AICM Marketplace Directory of services
ADVISORY
AICM Divisional Partner COLLECTION SYSTEMS
AICM Divisional Partner DISTRIBUTION & PRINTING
AICM Divisional Partner
SV Partners Suite 7, Ground floor, 26 St Georges Terrace Perth WA 6000, GPO Box 2527, Perth WA 6001 Tel: 08 6277 0026 Fax: 07 3229 7285 Email: perth@svp.com.au SV Partners is a national specialist accounting and advisory firm, with offices in the metropolitan and regional areas of each state, across the eastern seaboard. Our expert accountants and advisors have the skills and experience to assist across a wide range of areas, including insolvency, turnaround and advisory services for accountants, financial institutions, corporations, financial and legal advisors, and their clients.
COLLECTIONS
AICM Divisional Partner
AMPAC Debt Recovery Level 5, 35 Clarence Street Sydney NSW 2000 Tel: 1300 426 722 Email: info@4ampac.com.au Web: www.4ampac.com.au Trust AMPAC, we guarantee to give you the right advice…… AMPAC provides a complete range of debt recovery and receivables management services to big business, government and thousands of SME’s nationally, so next time you are deciding how to deal with that difficult customer, pick up the phone and call us. We are ready to help you too. Esker Australia Pty Ltd Suite 1502, Level 15, 227 Elizabeth Street, Sydney NSW 2000 Tel: 02 8596 5126 Email: info@esker.com.au Web: www.esker.com.au Cash is the heartbeat of your business, so give your AR department the tool they deserve! Esker’s AR solution help companies reduce costs for invoice delivery, accelerate their cash collection process and automate the reconciliation of payments. Contact us to easily achieve your cash collection goals, tackle root causes of payment delays and reduce collection disputes while improving customer relationships.
AICM Divisional Partner
CREDIT MANAGEMENT SOFTWARE
OnGuard Tel: 1800 123 613 Web: www.onguard.com OnGuard’s Credit management solution will help you hit your collection targets – each and every month. By working smarter and providing better visibility, OnGuard will help you reduce your DSOs. Why not give your staff a friendly solution that will make their life so much easier. Contact us to show you how OnGuard has made life a whole lot easier for our customers.
CONSULTANCY
AICM Divisional Partner
Lane Communications Tel: 08 8179 9900 Web: www.laneprint.com.au Lane are widely regarded as one of the largest and most technologically advanced print production and distribution companies in Australia. We are an industry leader in digital and offset print, point of sale signs, complex embellishments and print finishing, storage, kitting and mailing. With innovation at our core, our services extend beyond transactional mail and promotional print production to include SMS, bulk email communications, and electronic billing solutions. Lane are your partner in print and multichannel communications.
INFORMATION
CreditorWatch GPO Box 276 Sydney NSW 2001 Tel: 1300 501 312 Web: www.creditorwatch.com.au CreditorWatch is a leading commercial credit reporting bureau used by over 50,000 businesses across Australia. CreditorWatch offers a variety of products including customer monitoring/alerts, credit reporting, an indepth trade program and online credit applications to assist with customer onboarding and decisioning. Contact us today for more information or to organise a FREE TRIAL of any of products.
AICM National Partner
Australian Recoveries and Mercantile Agents Tel: 1300 363 394 Email: info@armagroup.com.au Web: www.armagroup.com.au ARMA is a specialist provider of contingent debt recovery solutions, outsourced accounts receivables and litigation services. ARMA was started with the aim to have fewer customers and provide better service. We provide big agency expertise with a boutique service. The ARMA team has a wealth of experience in the debt collection industry across a diverse range of markets that was gathered from working at some of the largest collection agencies in Australia. Credit Solutions Unit 1/245 Fullarton Road Eastwood SA 5063 Tel: 08 8418 1450 Email: gcrowder@creditsolutions.net.au Web: www.creditsolutions.net.au Credit Solutions, a division of the Credit Clear Group. A debt collection partner you can trust. Working with some of the country’s leading providers of information management and data intelligence solutions. Since 1965 Credit Solutions has set the benchmark for providing quality collection and recovery services to South Australian businesses and government.
Trusted Insights. Responsible Decisions.
illion Tel: 13 23 33 Web: www.illion.com.au Dun & Bradstreet has changed. We are now illion. Bringing data, analytics and insights to life is at the heart of what we do, and we will continue to break new ground in the product development and innovation space. Our commercial and consumer databases enable Australian businesses and consumers to make informed decisions, based on real time data drawn from an extensive range of sources. We remain a reliable and trusted partner to a wide range of global organisations, who use our solutions for credit reporting, risk management, sales and marketing and receivables management.
AICM Marketplace Directory of services
INFORMATION
AICM National Partner LEGAL
AICM Divisional Partner TECHNOLOGY
Equifax Tel: 13 83 32 Web: www.equifax.com.au Equifax is a global information solutions company, providing data and insights that help organisations and individuals make more informed decisions. As a leading provider of credit information and analysis in Australia and New Zealand, Equifax serves key markets in risk management, marketing services and HR solutions. Drawing from trusted sources to compile and process data, Equifax helps its customers see things and make connections that others can’t.
INSOLVENCY
AICM Divisional Partner
Nova Legal Level 2, 50 Kings Park Road West Perth 6005 Tel: 08 9466 3177 Web: www.novalegal.com.au Nova Legal can assist with the recovery of problem debtors (large and small). Founding director Raffaele Di Renzo acts for creditors, debtors, directors, credit managers and insolvency practitioners in relation to solvency issues and dispute resolution.
AICM Divisional Partner
Vincents Level 34 Santos Place, 32 Turbot Street Brisbane QLD 4000 Tel: 1300 VINCENTS (07) 3228 4000 Web: www.vincents.com.au We live in a world of increasing complexities; the need for true expert advice is now more evident than ever. Established for more than 25 years Vincents is an Australian firm of accounting experts and business advisers specialising in assurance and risk advisory, business advisory, corporate advisory, financial advisory, forensic services, and insolvency and reconstruction. Gain insight and take control with Vincents. Results Legal Level 4, 183 North Quay Brisbane QLD 4000 Tel: 1300 757 534 Web: www.resultslegal.com.au Results Legal is a national firm with a focus on promoting and protecting the rights of trade creditors. Our clients are some of Australia’s largest trade credit companies who rely on our assistance for legal recovery, dispute resolution, preference claim defence and PPSA rights. Results Legal are the obvious first choice for companies seeking a national solution to resolve commercial disputes and pursue swift, successful and cost effective legal recovery action.
AICM National Partner
CreditSoft Solutions Tel: 1300 720 164 Email: info@creditsoft.com.au Web: www.creditsoft.com.au TCN offer a variety of cloud-based technology solutions that are designed to reduce operating costs, resources and increase the amount of productivity within your company. Software includes virtual call-centre tools, predictive dialling, interactive voice messaging and innovative sms communication tools. TCN’s software requires no excess hardware or maintenance fees and is distributed throughout Australia by technology providers, CreditSoft Solutions.
TRADE CREDIT INSURANCE
National Supporting Sponsor
National Credit Insurance Brokers Tel: 1800 882 820 (freecall) Email: info@nci.com.au Web: www.nci.com.au National Credit Insurance Brokers (NCI) has established itself as the premier trade credit insurance broker in Australia, New Zealand and Singapore. Trade credit insurance is a highly specialised area of insurance and, with its 30 years of experience, National Credit Insurance Brokers has developed an unmatched depth of expertise in arranging the right protection at the best price for your particular trading needs.
Insolvency Intel Tel: 1300 265 753 Web: www.insolvencyintel.com.au Email: answers@insolvencyintel.com.au Insolvency Intel: a subscription-only provider of insolvency and turnaround services for credit managers. Backed by national firm Jirsch Sutherland, our friendly team is just a phone call or email away, providing members with practical, strategic advice about corporate and personal insolvency. Free initial consultation; networking opportunities; training and presentations; knowledge database access; regular newsletters. Register now for a free subscription. TurksLegal Tel: 02 8257 5700 Web: www.turkslegal.com.au Contact: Daniel Turk TurksLegal is a specialist commercial law firm with 33 Partners and over 160 staff across our Sydney, Melbourne and Brisbane offices. We are proud to look after the interests of trade creditor suppliers and financial institutions in: l Portfolio debt recovery using our market-leading, real-time client interface, ‘TurksFocus’ l Resolution of complex debt disputes l PPSA recovery l Defence of unfair preference claims l Supply documentation and guarantees. Trade Credit Risk Pty Ltd Tel: 03 9842 0986 Email: Siobhan@tradecreditrisk.com.au or Sharon@tradecreditrisk.com.au Web: www.tradecreditrisk.com.au Trade Credit Risk (TCR) is a Boutique Specialist Broker for Trade Credit Insurance. TCR has a very experienced team to provide personal service on all aspects of credit management. We provide the following services: l Insurance against bad debts for domestic and export ledgers l Credit Checks l 24/7 Monitoring of debtors for adverse information l Credit Limit Opinions
