Queensland

Alyson Tregear (Iplex), Hannah George (Results Legal), Lynne Walton, Ashlee Le Roux (both Accessii Group) and Karen Clarkson (Iplex).

Great to see Shell represented at the Pinnacles: Ryan Archer, Michelle Kirkby, Melissa Bartley, Talitha Bere, Ashleigh Mason, Vanessa Hendy and Susan Withers.

Dale Hannan of our Premium event sponsor National Collection Services welcomes everyone to our amazing night.

President’s report

What a wild ride 2021 was! We entered thinking this was it, this is the year it all starts looking better and we can start to put COVID, lockdowns and restrictions behind us. Well, that took an interesting turn! So, here we are, hoping for the same thing for 2022, fingers crossed.

Queensland was in a better position than most around the country, we were extremely lucky to be able to hold multiple events throughout the year including YCP, WINC and our Pinnacles Awards most recently in December. We also had record attendance at our trivia night held earlier this year and at WINC.

In October, the AICM held the National Conference virtually and again it was engaging and insightful. During the conference, QLD were honoured to receive the AICM President’s trophy for the second year in a row, which is an amazing feat given the uncertainty we faced this year.

For this I want to thank our members, who came along to these events, reconnected with us and also our partners who continue to provide support even during these uncertain times.

To recap QLD’s year, our membership base grew from July – June up 5.7% and we gained 6 Certified Credit Executives (CCE’s) this past year. I want to

Results Legal team: Andries Breytenbach, Phoebe Evans, Sam Whitelaw, Cameron Clough, Fiona Trime and Hannah George.

The team at Cleanaway celebrate Nicolle Hewat, Ben Blake, Mark Moorhouse, Shenoa Boah, Patrick Magnan and Sharyn Elphinstone.

welcome all our new members and congratulations to those new CCE’s. We look forward to seeing you in 2022.

QLD is going from strength to strength and this is only possible with amazing work that our council does year on year. I want to personally thank you for all that you do, the time you put aside and the effort that you put in for each event.

Thank you for the continued support from Nick and the National office team, we know this has been a challenging year for all however you’ve always been there for us and given 110%.

I look forward to seeing our members and supporters at the first QLD AICM event for 2022, our Economic Breakfast being held in February. – Stacey Woodward MICM Qld Division President

Paige Lawton, Rumali Rusch, Boyd Radel and Max Drummond (all SLF Lawyers). Pinnacle Awards 2021 The Warehouse, Fortitude Valley After not being able to hold the Pinnacles last year and on the back of yet another challenging year for the credit industry it was fantastic to be able to get together, recognise the amazing people in our industry and kick back.

Ian Hamilton (Carroll Consulting), Angela McDonald, Colin Perry (both Optimum Recoveries), Forbes Cannon (Bayset), Helen Dickson (Optimum Recoveries), Natalie Marshall and Sandra Hart (Alpha Finance).

Joanne Hill-Willis, Kellie Whibley (National Collections Services), Lauren Franery, Melissa Einam (National Collections Services) and Paris Einam.

The Queensland Pinnacle Awards were held in the loft at The Warehouse in Fortitude Valley, beautiful high ceilings, long tables, great food and hosted by our President Stacey Woodward, who engaged the crowd with her terrific MC skills on the night.

The finalists and the winners were a true representation of what it takes to succeed in this industry not only in normal times but also in the extraordinary times we find ourselves in.

In attendance were long standing members, current members and many new faces and guests, there was a real buzz in the air. It goes without saying that these events could not go ahead or be the success that they are without our Partners, Qld council, event organisers and judges. Many of which are volunteers who dedicate their personal time and knowledge to these events, your dedication is truly appreciated and on behalf of the QLD Council we are very grateful to you all.

An absolute well done to all those nominated, the judges gave feedback that they had a tough job and the nominees were of a very high standard. To be recognised by the industry and your peers is a great achievement. We are so looking forward to spending time with you in 2022 at the amazing line up of events that are coming. A massive shout out the extraordinary winners who clearly demonstrated what it takes to stand out.

The Winners were: Consultant of the Year

Sponsored by Optimum Recoveries

Finalists: z Alexandra Monks – Consultant, Carroll Consulting –

WINNER

z Harry Head – Customer Success Manager, RBC z Stewart Wilkinson MICM – Partner, National Collection

Services.

Senior Credit Officer of the Year

Sponsored by CreditorWatch

Finalists: z Ina Arama MICM – Credit Officer, Boom Logistics

Limited z Karen Clarkson MICM CCE – Credit Officer, Iplex Pipelines z Madison Ryan MICM – Credit Controller, Dynamic

Supplies z Maria Teodosio MICM – Credit Officer, Stoddart Group z Sandra Hart – Collections Specialist, Alpha Finance –

WINNER

z Talitha Bere MICM – Credit Controller, Shell Energy.

Jerry Zhao (Leader Accountancy), Michael Sing (Rostron Caryle Rojas Lawyers) and Melissa Lau (Jirsch Sutherland).

External Collections Agent of the Year

Finalists: z Dale Hannan MICM CCE – Managing Partner, National

Collection Services z Helen Dickson MICM – National Manager Collections,

Optimum Recoveries – WINNER z Melissa Kirk MICM – Commercial Collections Partner,

National Collection Services.

Legal Representative of the Year

Sponsored by Jirsch Sutherland

Finalists: z Hannah George MICM – Solicitor, Results Legal –

WINNER

z Mark Smith MICM – Senior Partner, SLF Lawyers z Zandalee McKenzie MICM – Associate, Oakbridge

Lawyers.

Credit Supervisor of the Year – Sponsored by Esker

Finalists: z Belinda Hill MICM – Credit Supervisor, Stoddart Group z Kirsty Gray MICM CCE – Assistant Credit Manager,

Stoddart Group – WINNER z Mark Moorhouse MICM – Collections Coordinator,

Cleanaway z Samantha Lawrie MICM – Credit Supervisor, BDO z Vanessa Hendey MICM – Credit Team Leader, Shell

Energy.

Credit Manager of the Year

Sponsored by Results Legal

Finalists: z Alyson Tregear MICM CCE – National Credit & Claims

Manager, Iplex Australia and Rocla Pipelines z Ben Blake MICM – Shared Services Receivables

Manager, Cleanaway – WINNER z Elisha Dosser MICM – Credit Manager, Dynamic Supplies. Matthew Span (NCI), Zandaelle MacKenzie (Oakbridge Lawyers) with Stacey Woodward (Qld Division President).

The Australian Institute of Credit Management welcomes our Partners for 2022

National Partners

Trusted Insights. Responsible Decisions.

Divisional Partners

Official Division Supporting Sponsors

Our National, Divisional and Professional Partners support and work with the AICM to promote the Institute’s activities, represent the Credit Industry and develop the careers of all Credit Professionals. As these organisations support your Institute and your Industry please consider them when you require assistance.