PEOPLE ASSESSMENT – HOW TO ENSURE YOU ACHIEVE RETURN ON INVESTMENT Phil Kenmore and Melody Moore 9 SEPTEMBER 2015
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INTRODUCTIONS
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Name
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Organisation and Role
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Your involvement in assessment
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AGENDA
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The building blocks of great assessment §
Aligned to business strategy
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Consistent and rigorous methods
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Return on investment
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Technical, behavioural and potential
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Quality assurance
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THE BUILDING BLOCKS OF GREAT ASSESSMENT
Aligned to business strategy
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Return On Investment
Technical, behavioural and potential
Consistent and Rigorous methods
Quality Assurance
4
STRATEGIC WORKFORCE PLANNING - THE 5 RIGHTS RIGHT SIZE
The required number of people for the jobs that are needed to achieve the strategic goals efficiently and effectively
Clarity about the capabilities that are necessary and pivotal to bridge current gaps and meet future goals
RIGHT SKILLS
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RIGHT SPEND
RIGHT SHAPE
The right composition of workforce, in terms of structure and purpose, in and outsourcing, as well as the appropriate diversity mix
Availability of people with the right capabilities at the right locations, ensuring critical mass, to meet changing requirements
RIGHT SITE
Aligned to business strategy
CONSISTENT, RIGOROUS METHODS OF ASSESSMENT
Consistent & Rigorous
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Discuss which of the following assessment methods are most commonly used in your organisation: §
Unstructured Interview
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Structured Interview (e.g. competency based)
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Personality Questionnaire
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Ability Tests
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References
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Performance Data
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CONSISTENT, RIGOROUS METHODS OF ASSESSMENT Predictive Validity of a range of methods
Consistent & Rigorous
1.0 .09 0.8 0.7
Cognitive Ability & Structured Interviews (.63)
0.6
Cognitive Ability Tests (.51)
0.5
Structured Interviews (.51) Personality Tests (.40)
0.4
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0.3
Unstructured Interviews (.38) Assessment Centres (.37) References (.26)
0.2 0.1
Years Job Experience (.18)
0.0
Based on Robertson & Smith, JOOP (2001)
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CONSISTENT, RIGOROUS METHODS OF ASSESSMENT A levelled approach using varying methods at different organisational levels, but with some core elements (personality and ability tests) Line Manager Technical Interview + External Behavioural Assessment § Line Manager technical interview § Personality and cognitive ability tests mapped to organisation’s competencies § External in-depth face to face interview based on organisation’s culture, leadership framework and role shape
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Line Manager Technical Interview + HR/External Behavioural Assessment § Line Manager technical interview § HR/External behavioural interview § Personality and cognitive ability tests mapped to organisation’s competencies § Customised assessment centres for large populations, e.g. restructures
Line Manager Interview § Line manager interview § HR or line manager competency based focused interview § Personality and cognitive ability tests mapped to organisation’s competencies § Tailored assessment centres for large populations, e.g. frontline, customer service staff
Director/Senior Manager/ Critical roles
Middle Management and Senior Professional
First level leaders, Professional and Junior Professional
Consistent & Rigorous
RETURN ON INVESTMENT
Return on Investment
Benefits – Costs x 100
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Costs
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MULTIPLE MEASURES
Technical, Behavioural & Potential
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Technical skills
Potential - for what?
Behavioural capabilities
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KEEPING STANDARDS HIGH
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Internal Quality Assurance
Quality Assurance
Training
External Validation/Benchmarking
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ACTIVITY
What are the key challenges you face with assessment in your organisation?
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What steps can you take to overcome those challenges?
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RESOURCES ROI of Assessment - https://www.talentqgroup.com/resource-library/measuring-the-roi-of-talentassessment/
Assessment & Organisational Change - http://www.haygroup.com/en/ourlibrary/whitepapers/succeeding-in-organizational-change/#.Vd2pmYeFOM8
Volume Recruitment - http://www.haygroup.com/en/our-library/whitepapers/the-vicious-circle-ofvolume-recruitment/#.Vd2qvIeFOM8
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Candidate Experience - http://www.haygroup.com/en/our-library/whitepapers/candidateexperience-a-tale-of-two-candidates/#.Vd2rF4eFOM8
Linking Assessment to Strategy - http://www.haygroup.com/en/our-library/whitepapers/swp-whowill-you-need-to-succeed/#.Vd2sboeFOM8
Assessment Diagnostics - http://www.haygroup.com/en/our-services/recruit/#.Vd7NIoeFOM9
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THANK YOU
w www.haygroup.com b www.blog.haygroup.com Š 2015 HayGroup. All rights reserved.
Phil Kenmore Global Markets Director Hay Group phil.kenmore@haygroup.com +44(0)7884 110662
@philkenmore Phil Kenmore
Melody Moore Consultant Hay Group melody.moore@haygroup.com +44(0)7920 208844
@MelodyRMoore Melody Moore