National Grid connecting people to their energy needs today and tomorrow
Developing sustainable energy Solutions for the 21st century Response to climate change Carbon emissions, use of natural resources Security of energy supply Dependence on fossil fuels reliance on imports of fuel Affordability of energy Rising prices, investment in infrastructure for the 21st Century
20m
31bn 48
26,000 18
Business and HR Priorities Business Priorities
HR Priorities
Deliver operational excellence: - Safety - Reliability - Efficiency - Customer
Build critical capabilities: - Performance excellence - Stakeholder management - Contract management
Design future energy networks
- Grow leadership bandwidth - Attract and retain top engineering talent
Outperform our regulatory contracts
Organisation set up for success – structure and culture
Engagement Matters Engagement Index 100 90 80 Global Energy & Utility Norm: 72%
70 60 50 40 30 20 10
Bottom quartile: 54
2nd quartile: 70
Third quartile: 79
Top quartile: 91
0 Safety Score: 75
Safety Score: 80
Safety Score: 83
Safety Score: 89
Customer Score: 65
Customer Score: 75
Customer Score: 82
Customer Score: 88
Results based on 500 team scores across the company.
Engagement - Our track record 70
74
86
Living Our Values Index
60
64
80
Perf. Management Index
66%
63%
71%
2012
2013
2014
Engagement Index Scores
Scores for our 2013 focus areas improved significantly 2013 Focus Area
Related Activities
Aligned with our Company Goals
• •
Revised Line of Sight Storytellers work
Appreciated
•
Appreciate programme has become mainstream
Change in Score 20132014 7
4
Opportunities to Grow
•
Productive work environment
•
Focus on core capabilities by Academy
5
Critical focus on Performance Excellence
5
Our Engagement framework – Line Management Accountability
Lessons Learnt
• Align to business performance cycle • Stick with it •
• Keep it simple and consistent • Focus your effort on local action plans • Business owned – survey champions
The Way Ahead – Engagement and Well-being