Trust
Wednesday 5th February 2014 With thanks to our programme partners:
Knowledge partner:
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Agenda 09:00 09:30 09:35 09:50 10:20 10:50 11:20 11:45 12:10 13:00 13:45 14:20 14:50 15:30
Registration & coffee Welcome & introductions Discussion at tables Report findings & recommendations Reflections from David Blunkett Tea & coffee break William Hill case study Rolls Royce case study Discussion groups Lunch BP case study Outcome of group discussions Observations and Q&A Summary & close
Defining trust
Dependability
Mutuality
Trust factors
DEPENDABILITY
Ability, competence Predictability Integrity, authenticity Sharing Proximity
MUTUALITY Empathy, care
What can we be confident about?
Volatility, Uncertainty, Complexity, Ambiguity
Some you love, some you don’t…
4 drivers of trust to improve Organisation effectiveness
Relationship management
TRUST and much more
Inclusivity, co-creation
Collaboration
Challenges and dilemmas Transparency vs secrecy • what is it justifiable to ‘hide’? • hiding places are evaporating • security vs productivity
Competition vs collaboration • internal and external • rivalries start at the top
Growth vs contraction • light & dark dimensions • trust undermined when static or shrinking
Cost reduction vs innovation • trying to achieve both is tricky
Numbers don’t lie vs ‘damned statistics’ • Figures powerful if they are fact....but they aren’t always • Honesty and integrity vs ‘selling your point’
Leadership
HR role and responsibility?
OR
Focal points to facilitate trust ORGANISATIONAL CAPABILITIES • OE, improvement • Relationship management • Change • Collaboration • Service, delivery • Quality AND value • Innovation • Leadership
TECHNOLOGY CAPABILITIES • eg helping everyone to be Gen C EMPLOYER BRAND, EVP
CULTURE • Purpose, values • Inclusivity, co-creation • Openness, integrity ORG. DESIGN • Facilitate flow, agility • Minimise silos TEAMWORK • HO integration, service • Global interconnectness MEASUREMENT, ANALYTICS
Trust, and relationships, are never easy‌.
Discussion with David Blunkett
Politics, employers and trust
Discussion with David Russell
Discussion with Kath Durrant
“Trusted to deliver excellence”
Discussion with David Bickerton
“Safety, respect, excellence, courage, one team”
Discussion with Veronica Hope Hailey
Forthcoming Events Thursday 3 April
Improving thinking through coaching Trinity House, Tower Hill, London, EC3N 4DH Wednesday 14 May
Team building & beyond – the notion of teaming Clothworkers’ Hall, Dunster Court, London, EC3R 7AH Thursday 15 May
Spring Symposium – the HR leader’s toolkit Clothworkers’ Hall, Dunster Court, London, EC3R 7AH Wednesday 11 June & Thursday 12 June
Ingredients of systems thinking & its organisational application Latimer Place, Latimer, Chesham, Buckinghamshire HP5 1UG
International Conference: Battlefields to Boardrooms Tuesday 30 September to Thursday 2 October 2014, Berlin