Role of Microsoft Dynamics CRM in Banking Sector The importance of collaborating within departments and between departments is huge for many of our clients. The amount of untapped revenue there is in better connecting the staff is enormous, which is why we are quite glad that the capacities for Customer Relationship Management Software Perth to enable this is improving. Recently, Microsoft announced new features for its upcoming release of Dynamics CRM Relevant Products/Services, aimed at improving collaboration between sales and marketing teams. In addition to its general use for contact management across all industries, Microsoft is also targeting Dynamics for specific industries, such as banking, where a systematic approach to customer Relevant Products/Services relationship management (CRM) can make a real difference in the quality of customer service. Earlier this week at the Sibos global banking event in Boston, Microsoft showcased a number of major banking institutions that are using Microsoft Dynamics CRM to modernize their business Relevant Products/Services operations. The goal for many of these banks has been to transition from being a traditional transaction-based business to being more customer-centric and providing top-notch customer experiences.
Within the financial sector, Microsoft reports that Dynamics CRM has become a strong presence in such areas as commercial banking, investment banking, wealth management, corporate management, and asset management banking. The software Relevant Products/Services giant says that more than 40,000 customers and some 4.25 million users are using Microsoft Dynamics CRM in the industry and benefitting from a “customer-first design philosophy and seamless integration” with other productivity applications such as Microsoft Outlook, Microsoft Office 365, SharePoint, and Lync. Testimonials on CRM for Banking Several executives from national and international banks offered testimonials about Dynamics CRM at the Boston event. “Knowledge is powerful — especially when creating a tailored banking experience for business customers,” said David Russell, head of CRM Services for Australia-based RBS-NatWest. Dynamics CRM gives his company’s employees “a unified Relevant Products/Services and highly detailed customer view.” “With it, the team can consistently deliver highly relevant, effective interactions with every customer, which ultimately helps them achieve their business ambitions,” Russell added. “Microsoft Dynamics CRM unites teams, saves time and helps NatWest make customers happy.” Russell said that with Microsoft Dynamics CRM, “RBS-NatWest has achieved more than 95 percent user adoption, better connected teams, and more valued customer service.” “Our technology team considered Microsoft Dynamics CRM and found that it was everything we wanted and more. Most important, it could serve as a global solution and integrate with the platform we were currently using,” Brumpton added. In addition, she noted that Microsoft Dynamics CRM eases the compliance process with regulatory requirements in each of the company’s jurisdictions. New Features Coming In the meantime, Microsoft is prepping a host of cross-industry new features for Dynamics CRM 2015, which will be released in the fourth quarter of this year. The focus of the next release is on new functionality that makes it easier for sales, service, and marketing teams to collaborate efficiently and reduce redundant efforts. By aligning efforts around key objectives, Microsoft says companies can boost customer engagement, create better customer experiences, and ultimately drive their sales success. Visit: http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.