Email Misdelivery

Email delivery failures were the seventh most frequent reason for cybersecurity breaches in 2018. More recently, 58% of workers acknowledged sending the wrong person at work an email.

Aside from being embarrassing, misdirected emails could result in data theft or loss. Customers must be notified of any breaches involving their personal information if it pertains to them; failing to do so could result in a loss of trust, harm to the relationship, or even the termination of a contract. Companies that are subject to the GDPR and other privacy regulations are also expected to notify the regulators when there has been a data breach. Failure to do so could result in significant fines, legal penalties, or other punitive steps.