GD LAP 40 by Crust Technical Services

BUSINESS PROFILE

INDEX 1.

COMPANY INFORMATION

Web Date Systems Private Limited. Web Date Systems Private Limited was established about 10 years ago as an Institution in Computer Education and Data Processing. As a proprietorship firm later it grew itself as one of the leading organization of Bihar & Jharkhand in the field of BPO and IT enabled services. We have 100 % focus on domestic market. DMS is a core business for us, accounting for a very significant portion of our turnover. Our client benefits from our in-depth domain knowledge and dedicated resources to ensure success of its projects. We continually upgrade our infrastructure and service capabilities to ensure that our customers can grow their businesses in a very competitive environment. We provide end-to-end Data Management Services solutions to Telecom Sector, Govt. Sector (Election Commission), Address Verification, Website Development, Software Development & support, since past 10 years we have successfully established our credentials in Data Management Services. Moreover, we take pride in having worked with leading organizations in the telecom industry, which has helped us to establish DMS competencies and domain expertise.

3|Page ÂŠ2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

VISION, MISSION & CORPORATE VALUES Vision You Dream……. We Deliver!!! Mission To become a process driven organization that works together with the client as a team, to optimize performance using domain expertise & best in-class technology Corporate Values Innovation: Process enhancement through constant re-engineering Integrity: Transparency is the way we do business Excellence: Targeting customer delight Caring: Creating a healthy & competitive work environment

Highlights We have 100% focus on domestic market. Operations Outsourcing is our core business Our client benefits from our deep domain knowledge and dedicated resources to ensure success of its projects We continually upgrade our infrastructure and service capabilities to ensure that our customers can grow their business in a very competitive environment WDSPL today operates a Hub & Spoke delivery model that provides our customers with the reach required for efficient service delivery. We have developed a franchisee network to cover 290 locations spread across India, and Hub Located in Bihar, Jharkhand, Mumbai, Delhi, Guwahati, Kolkata and Kerala. WDSPL is conscious of the quality environment and adopted robust code of conduct for data and information security

4|Page ©2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL SERVICE SECTORS

Banking & Finance Telecom Govt., Public & Private

Insurance

5|Page ÂŠ2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL PAN INDIA PRESENCE

6|Page ÂŠ2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL KEY OFFICE LOCATIONS Circle

Office

Office Space in Sq.ft (With double power backup)

Warehouse space in Sq.ft

Workstations

Bihar

Patna

15000

30000

1200

Bihar

Muzzafarpur

1500

NIL

Bihar

Bhagalpur

1500

NIL

Bihar

Begusarai

1500

NIL

Bihar

Gaya

1800

NIL

Jharkhand

Ranchi

1500

NIL

Jharkhand

Dhanbad

1500

NIL

Mumbai

Chakala

1500

NIL

Mumbai

Chandivali

5011

NIL

140

Delhi-NCR

Gurgaon

3000

NIL

Kolkata

3500

NIL

NESA

Guwahati

3500

NIL

Kerala

Cochin

1500

NIL

Note: Apart from the above we have a presence in 290 locations pan-India.

7|Page ÂŠ2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL - CAPABILITIES

WDS has now embarked on an expansion plan and has associated with a group of individuals from the industry who have varied experience across verticals and expertise in various domains. Following are our capabilities in various verticals Banking & Finance

Insurance

Telecom

Govt, Public & Private Sector

Lead Generation

Meter Reading

Data Entry

PDC Management

Scanning

Loan Disbursement

Claim Process

DMS Address and credit verification Activation

Revenue Assurance Address and credit verification Scanning

Scanning

Address and credit verification

Customer lifecycle management

Data Entry

Welcome call

Premium Reminder Calling

Welcome Call

Data Validation

Address and credit verification

Staffing

First Bill Calling

Staffing

Revenue Assurance

Technical Support Services

Pre-Due Date Calling

Technical Support Services

Data Validation

Post-Due Date Calling

Staffing Technical Support Services

Dunning VAS Selling Health Check Calling Retention Revenue Assurance Scanning Data Validation Warehousing/RMC Staffing Technical Support Services

8|Page ÂŠ2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL - TELECOM

WDSPL is one of the largest DMS Service provider and accumulates for more than 50% of Telecom market of Bihar & Jharkhand. Our esteemed clients are associated with WDSPL since we provide customized solutions & ensure usage of effective tools to enhance productivity. Web Date Systems Private Limited offers one easy-to-use program, this intuitive solution delivers an advanced out-of-the-box features that includes all the tools a business needs to digitally manage their documents including: 

Document pickup and verification



Data compilation



Data capture



Imaging



Storage



Search and retrieval



Compliance

Web Date Systems Private Limited has an edge over other DMS companies, when it comes to handling massive data in bulk. Currently we are processing (data and digitization) 0.1 million pages per day and storing more than 30 million documents in our mammoth Warehouse/RMC and have the credit of retrieving about 0.04 million documents per month. WDSPL converted human intelligence driven process to a system driven process & digitization due to which following benefits to the client

9|Page ©2014 Web Date systems Private Limited . This document and all its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL created a design for Order Entry process that would ensure high accuracy for re-keyed data and increased productivity for processing the new applications. Barcode/Parametrical scanning of collected CAFs by using high end scanners at Spoke location helped reduce time and cost. Our solution of uploading the digitized forms in multi tiff format helped faster movement of images and optimum space utilization Deployment of Work Flow Management Utility with image based processing solution helped reduce time and cost Bulk scanning utility helped decrease TAT and increased scanning efficiency A very well-planned Business Continuity and Disaster Recovery Plan Client benefit with prompt replies to their queries & availability of other easy to procure services The Team at WDSPL has a proven track record & success stories pertaining to activities like 

Lead generation



Sales



DMS



Address and credit verification



Welcome call



First bill calling



Dunning



Pre-due date calling



Post-due date calling



Collections



Retention



VAS selling



Customer life cycle management (CLCM)



Data validation / KYC



Employee leasing (Staffing)

10 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

SUCCESS STORIES - TELECOM 1) Data Management Services [DMS] 

Dynatos project [Partner A & Partner B] o

Successfully completed Dynatos project - 7 months

30 million physical documents completed during the project from segregation of documents till warehousing



Successfully managing DMS activity for entire Bihar and Jharkhand circle with approx monthly volume: 0.7 million

2) Revenue Assurance: 

Consistent record of achieving Service Level Agreements on a month on month over a period of 3 years resulting in to a preferred vendor status

High Usage Bill Collection [Dunning]: 

Total monthly volume [value of cases] received: 25 million [INR] No. of cases: 20,000



Desired collection targets were exceeded. More than 25% of total collection was being done through field visits.

 4)

Resulted in the client giving us a preferred monopoly status

Soft Collections: 

Total monthly volume [value of cases]: INR 35 million. No. of cases: 0.07 million. 87-92% of total collection was being achieved before due date. The calling activity was supported by field staff across Mumbai, Pune, Ahmedabad, Surat and MPCG

5) Address and Credit verification [Post Paid]: 

Turnaround time [TAT] was benchmarked at 90% as per the industry standards, however the TAT achieved was a phenomenal 98% consistently



With volumes increasing above 40 % of the projected volume in a month, achieved 93% positive results due to the efficient process & stupendous team effort

11 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

6) Sales: 

Total monthly volume [calls]: 0.08 million calls per month



Consistently driving >26 sales per agent per month

7) SME Retention: 

Total monthly volume: 0.005 million cases



Retention was >90 %



Monopoly status

8) Proactive Retention: 

Total monthly volume: 0.04 million cases



Retention was >74 up to 80 %

12 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL – BANKING & FINANCE

WDSPL has associated with a group of individuals from the industry who are part of the Core team and have varied experience across verticals and expertise in banking & Finance domain and have a proven track record & success stories pertaining to activities like 

Lead Generation



Sales



DMS



Address and Credit Verification



Post disbursement documentation



Welcome call



PDC Management



Collection



Receipt Reconciliation



Data Validation / KYC



Employee leasing (Staffing)

13 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

SUCCESS STORIES – BANKING & FINANCE 1) DDET [Detailed Data Entry] 

Data keying from scanned documents of various loans issued by the Bank



Backlog completed: 1.8 million documents in 3 months



Ongoing: 0.15 million documents per month

2) Data Entry 

Complete data entry done for auto loan, personal loan and credit cards for one of the first private bank to be setup in the country

3) PDD [Post Disbursement Document] 

Keying and physically managing the disbursed documents



Backlog completed: 0.13 million documents in 1 month

4) Data Re-formatting 

Importing data in a standard specified format sourcing from various specified excel formats



One Time: 10 million records in 4 months

5) Receipt Reconciliation 

Identifying missing receipts by digitizing the physical receipts in custody of those in the master database - location/city wise and product category wise



One Time: 2.4 million receipts in 2 months

6) Document Scanning 

Home loan document scanning



One Time: 6.2 million documents in 5 months

14 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

7) Image Categorization 

Categorizing

home

loan

documents

various

categories

per

instruction of bank 

One Time: 0.6 million documents in 5 months

8) Credit Card Verification 

Turnaround time [TAT] as per the industry standard is benchmarked at 90%. However, the TAT achieved was a phenomenal 98%.

9) Collection 

Credit card collections done of vintage customers (Write-off) for one of the leading multinational bank in India



Credit card collections [30-60, 60-90 bucket] done for one of the first private bank to be setup in the country

10) PDC Management 

Successfully handled post-dated cheque management activity for one of the first private bank to be setup in the country

11) B2B Telecalling [Lead Generation for SME business loans] 

Started with 10 workstations – increased to 40 workstations basis performance



0.03 million calls made per month



Lead sent to the client post due verification

12) Sales [Personal Loans] 

End to End process – Lead generation, fulfillment, up to login for client to sanction & disburse



Started with 10 workstations, increased to 20 workstations based on consistent performance

15 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL - INSURANCE

WDSPL has associated with a group of individuals from the industry who are part of the Core team and have varied experience across verticals and expertise in Insurance domain and have a proven track record & success stories pertaining to activities like 

Lead Generation



Sales



DMS



Welcome Call



Advisor Recruitment / Licensing



Premium Reminder calling



Claim Process



Data Validation / KYC



Employee Leasing (Staffing)

16 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

SUCCESS STORIES - INSURANCE

1) Document Entry 

Data keying of documents



Backlog completed: 0.16 million documents in 2 months



Processed 0.007 million documents every month

2) Lead Generation [South] 

Started with 20 workstations, scaled to 100 seats in 4 months basis performance



Multi-lingual calling



0.075 million calls per month

17 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL – GOVT, PUBLIC & PRIVATE SECTOR WDSPL has associated with a group of individuals from the industry who are part of the Core team and have varied experience across verticals and expertise in Govt., Public and Private Sector have a proven track record & success stories pertaining to activities like 

Meter Reading



Revenue Assurance



Address and Credit Verification



Scanning



Data Entry



Data Validation

GOVT, PUBLIC & PRIVATE SECTOR - SUCCESS STORIES

1) Meter Reading 

95% meter reading done for 0.6 million customers

2) Meter Audit 

100% meter audit done for 0.45 million customers

18 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

VALUE ADD 1) Agile Transition Model - It will focus on migrating the existing process in a phased-wise manner ensuring the existing business continuity 2) Cost Reduction – Continuous efforts by streamlining the various sub processes with a focus on reducing overall operational cost during the course of project 3) Customer reporting / Effective dash-Boards – We will earnestly follow our tradition of responsible and transparent service to clients. Following the same principle, we will publish daily, weekly and monthly customer reports 4) Concentration on core business – By outsourcing the non-core functions, the client is be able to utilize its employees better in contributing to the growth of the core business 5) Effective governance model – Focusing on regular periodic feedback session/s with client to cover gaps (if any) in the existing process

19 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL – CLIENTELE

We are grateful to our clients for giving WDSPL an opportunity to perform over the years. WDS has clients, ranging from Fortune companies to professional societies and associations. WDSPL has been providing services to clients in INDIA since the year 2005.



Airtel



3I-infotech



State Bank of India



ICICI Bank



E.K.O India Financial Services Pvt. Ltd



LIC



ITC



Raj Soft



PAMAC – Kolkata



Election Commission of India (Voter ID Cards) – Sub vending



Bajaj Finserv



Aircel



Essel Vidyut Vitaran Private Limited

20 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited

BUSINESS PROFILE

WDSPL – CONTACTS

1) Mr. Sanjeev Kumar (Managing Director) Mobile: + 91 9934074687 Email: sanjeev@webdatesystems.com 2) Mr. Rajib Thakur (CEO) Mobile: + 91 9892422304 Email: rajib.thakur@wdspl.co.in

Patna (Registered office) 2nd Floor, Shalimar Cold Storage, Gate No.1, Anisabad, Boring Road, Patna – 800001. Mumbai: Chakala 207, Shreepal Complex, Suren Road, Chakala, Andheri East, Mumbai – 400093. Mumbai: Chandivali H Wing, Ground Floor, Tex Centre, HDFC Bank Compound, Chandivali Farm Road, Andheri East, Mumbai – 400072. NESA House No. 79, 2nd Floor, Sachal Road, Six Mile, Guwahati, Assam, Pin- 781022. Kerala A3, Cears Towers, 2nd Floor, Allapat Cross Road, Ravipuram, Opp. Cochin Shipyard, Cochin – Kerala -682015. Kolkata E2 – 4, Block GP, 2nd floor, Sec – V, Salt lake, Kolkata 700091.

21 | P a g e © 2 0 1 4 W e b D a t e s y s t e m s P r i v a t e L i m i t e d . T h i s d o c u m e n t a n d a l l its contents is deemed extremely confidential. Reproduction and/ or distribution of this document in any form without written permission from Web Date systems Private Limited . is expressly prohibited