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Introduction
Today, supply chain management is a crucial part for any business. Procuring a semi-finished or finished product, from the manufacture to the full finished product, moving it to a warehouse, and then delivering to the customer becomes quite a challenge in each and every step of the business process cycle.
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Case Study – Car Industry •
American car requires 45000 components to make a single vehicle
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Toyota requires 25000 components to make a single vehicle
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Average 10% to 20% of orders are not delivered on time due to many different reasons
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40% of the manufacturing company’s revenue comes from just 5% of repeat and regular customers
Book Reference: Total Supply Chain Management by Ron Basu and J. Nevan Wright
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Agenda Introduction Case Study – Car Industry Current challenges in Supply Chain Management Why SAP Transportation Management, SAP Event Management and SAP Customer Relationship Management trio require? SAP Transportation Management examples
Benefits and Advantages
Conclusion
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Case Study – Car Industry •
American car requires 45000 components to make a single vehicle
•
Toyota requires 25000 components to make a single vehicle
•
Average 10% to 20% of orders are not delivered on time due to many different reasons
•
40% of the manufacturing company’s revenue comes from just 5% of repeat and regular customers
Book Reference: Total Supply Chain Management by Ron Basu and J. Nevan Wright
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Current challenges in Supply Chain Management •
Source components from Vendor from other part of the world like China, India, Taiwan etc
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Book Ocean Liners on time
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Co-ordinate with Freight Forwarders
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Custom Regulatory issues
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Cross bordering issues
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Delays due to nature cause
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Why SAP Transportation Management, SAP Event Management and SAP Customer Relationship Management trio require?
High visibility and the ability to immediately perform actions within the SLA period when issues arise in the overall supply chain process
A proactive approach or method instead of reactive approach
Integrate SAP EM to SAP CRM task via ERMS
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SAP Transportation Management Examples
Example 1- Custom Clearance Issue
Example 2 – Damage of Goods
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Benefits and Advantages •
Proactive customer service
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Automated assignment of a task to the relevant team for action
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High visibility
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The opportunity to action immediately within the timeframes of an SLA
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Fill the gaps and tighten the integration of the supply chain management process
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Mitigate the risk of losing customers
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Monitor and evaluate your customer service
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Conclusion
SAP Event Management has not been integrated with SAP Customer Relationship Management in the Standard SAP offering as of now. However, the customized solution provides 100% transparent visibility of your sales and enables a proactive approach to customer service.
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