FOCUS | CSIA QUARTERLY - MARCH 2021

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CSIA FOCUS

It is time to rethink leadership? Mary Blake, General Manager from Citrus Group shares her observations about the rising popularity of Servant Leadership as a method for organisations to nurture their teams during the pandemic and beyond.

As Simon Sinek has said, “Leadership is not about being in charge, it is taking care of those in your charge”. 2020 is a year that tested managers around the Globe, and I have been intrigued as to how leaders have supported their teams throughout last year and are supporting them as we emerge from the pandemic. The NEW normal is an ever-changing series of scenarios such as rapid organisational transformation, maintaining employee engagement, ongoing or permanent flexible working arrangements, continuing digitalization and of course many hours on Zoom or Teams. The waves of constant change create employee fatigue and supporting people in this environment has become a major challenge for many organisations. Robert Greenleaf first coined the term “Servant Leadership” in the 1970 and this movement has gained new popularity as organisations and leaders were thrust upon the murky waters of 2020 and beyond. According to Greenleaf, A servant-leader focuses primarily on the growth and well-being of people, as opposed to traditional leadership which involves the accumulation and exercise of power by one at the “top of the pyramid,” The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible. Servant leadership is based on turning the organisational chart on its head. Your people become the most important and the leader is there to, just as it says, serve it’s people. Book now

“Leadership is not about being in charge, it is taking care of those in your charge” Simon Sinek

When: October 22, 2020 from 6pm - registration details coming soon -


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