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Attune-d to a flexible workplace IAG, Australia’s largest general insurer, has partnered with Terem Technologies in a joint venture to commercialise the flexible workforce tech solution, Attune. Here we talk with Terem CEO Scott Middleton and Attune CCO Tim Buzza about the venture and how it will improve workplace flexibility.
Workplace planning, rostering and managing shift bidding as well as last-minute changes are massive challenges for contact centre operations. Not only can they cause major headaches for organisational managers who need to keep the centre running as seamlessly as possible, but also for contact centre consultants and other employees who often have to juggle shift changes and experience a loss of control over their working hours. But, thanks to a recent joint venture between Australia’s largest general insurer IAG and Terem Technologies, a ground-breaking flexible workforce management app will soon be widely available to call centres on a global scale. Attune, previously known as ‘Switch’, has been used by IAG since 2019 in its contact centres across Australia. These centres assist NRMA Insurance and CGU customers.
“I’ve personally been brought to tears with some of the success stories from staff” Scott Middleton, CEO Terem Attune has been used by more than 300 IAG contact centre consultants and has enabled more than 30,000 shift changes. In 2020 Attune helped deliver a 9% increase in employee wellbeing scores, a 23% decrease in absenteeism and a 30% decrease in attrition. Attune CCO and former IAG Workplace Innovation team member Tim Buzza, says Attune gives contact centre employees the
