A SECURE CHOICE One of the leaders in the Australian market, Wilson Security has been providing integrated security solutions for clients since the 1960s. Here we talk to Janine Hill, General Manager Customer Experience and Markets at Wilson Security, about how the security industry has changed since the company’s inception, and how Wilson Security consistently excels in the provision of security solutions. Wilson Security has an enviable reputation as one of the leaders in the security market; how important is that reputation when it comes to attracting and retaining clients, as well as providing a positive customer experience? Firstly, thank you. We have worked hard to build a business that is trusted by our people, clients, and the communities in which we operate. Our valued clients include operators of Australia’s most high risk or sensitive locations to biggest brands with large scale requirements and leaders within their own markets. When a customer chooses to partner with Wilson Security, they enter a long-lasting relationship built on experience, responsiveness, and a companywide ethos to deliver enduring value. Our financial stability and investment in a service offering underpinned by a greater focus on compliance, social purpose and corporate and environmental responsibility protects our people and reputation and ultimately delivers a positive customer experience for our clients. Our reputation as a market leader not only attracts
and helps to retain a client base reflective of the type of businesses we want to work with, but also attracts the right kind of people we want delivering our service. We recognize the work we have done to build this reputation indirectly effects our customers in a positive way and challenges the sector to think differently about how they look after their people. How much of the focus at Wilson Security is on the customer? Our customers are our priority and as one of our company values, every customer matters. It is important to Wilson Security that our customers have an exceptional experience at every touch point throughout our business whether it be from an electronic interaction with our finance team, a phone call with our National Operations Centre after normal business hours or directly with the team delivering our service in the field. Our leadership encourages innovative and design thinking to deliver value add solutions tailored to the needs of our customer.
