This Update Includes:

CS&S Focus Areas Aligned to Bob’s Foundational Five

• Modernize the Operations for Future Scale

• Evolve our Next Level Hospitality Advantage

• Employee Experience and Drive Engagement

• Reliability

Summer Travel Season

• UM/YT Travelers

• Summer Schedule Revisions

CS&S Suvey Results

• Enployee Engagement

• Taking Care of Our People

• Employee Wellbeing

James’ Shout Out

• Business Strategy and Initiatives Team

Sherrie Mullikin

Director Business Strategy & Initiatives

Sherrie started her airline career in 1991 and joined the Southwest Family when Southwest acquired Morris Air. Sherrie has held various positions during her 27-year career. She began in Customer Relations as a Representative and was promoted to Supervisor. She was on the Customer Relations Leadership Team for 17 years before accepting a role as a CS&S SOS Assistant Manager, followed by leading the CS&S Production Support Team as Senior Manager. Sherrie has supported the transition from Ticketless to E-Ticketing, codeshare, the AirTran acquisition, international travel, OneRes, and most recently, the ability for CS&S Employees to work remotely. Sherrie is a 2014 MIT II graduate, a Certified Continuous Improvement Green Belt, a Gallup Strengths Based Coach, and a 2004 Presidents Award Recipient.

Sherrie and her husband, Steve, love to travel when she is away from work. They go from the mountains to the beach and enjoy visiting Utah to visit family. They love to watch movies and cheer on the Dallas Cowboys and Texas Rangers with their three cats: Bella, Tucker, and Jinxy.