Pro-Cloud Stadium Brochure 2017

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STREAMLINING THE WAY YOUR STADIUM OPERATES

www.pro-cloud-stadium.org


Limit the disruption to events by making sure vital asset planned maintenance schedules are always adhered to and fire, medical and security incidents are responded to within moments Combine all your event information into one centralised system and take control of all associated assets. Schedule alerts for asset maintenance, inspection and testing procedures and make sure incidents are dealt with within moments. Incident and asset records will be accessible by the click of a button, providing you with the data needed for incident investigations and annual audits. Through real-time live reporting the visibility of your stadium will be increased, providing a full activity audit trail. The benefits of using Pro-Cloud Stadium are extensive, aiming to really make a difference throughout sporting stadiums across the UK.


Streamline incident, asset and event management

Minimise incident impact

Effectively deploy staff

Optimise planned preventative maintenance schedules

Extend asset lifecycles

Increase employee productivity

On-the-go anytime, anywhere mobile working

Real-time visibility of business operations

Easily access incident audit trail

Management reporting capabilities for improved event analytics www.pro-cloud-stadium.org


Pro-Cloud Stadium will assist your employees in their everyday working lives, aiming to increase productivity levels and overall efficiencies throughout your stadium.

CLOUD-BASED Pro-Cloud Stadium is hosted by the market leader Rackspace, resulting in system excellence, achieving zero downtime in 8 years. Being cloud based results in easy accessibility wherever you may be and systematic software updates.

SIMPLE TO USE Our team have worked hard to provide an interface that is aesthetically pleasing and easy to navigate. In no time at all your organisation will be reaping the benefits that come alongside Pro-Cloud Stadium.


DEVICE AGNOSTICISM We make sure all our systems can be used with ease across multiple platforms, mobile devices and web browsers, hence the time invested by us in making Pro-Cloud Stadium fully responsive and operational.

DATA SECURITY The problems incurred by a data security breach can be endless, which is why we have the best possible security processes in place. We are proud to be IGSoc level 3, meaning we have the correct procedures in place to manage and protect data effectively.

UNLIMITED USERS No matter what modules you invest in we always work on a subscription price model that enables unlimited users, wherever they are located.

www.pro-cloud-stadium.org


Pro-Cloud Stadium

centralises event information, combining

incident, asset and event management, making sure everyday operations run effectively and full audit trails are always available.

Incident Management Real time incident management is the primary functionality of Pro-Cloud Stadium and is where the emergency deployment of staff is actioned for fire, medical and security. Utilising the correct staff throughout all zones of a stadium is paramount for a fully functional and efficient operation. The Control Room, an automated functionality of Pro-Cloud Stadium will increase the visibility of your stadium. It is where your staff who are responsible for raising alerts will deploy the correct staff to a particular incident. All current and past incidents can be viewed, including real-time status updates and detailed information. E.g. who raised the alarm, the severity level of an incident, the staff that attended and associated notes.


Mobile Working Pro-Cloud Stadiums Mobile Working capabilities are extensive. When an employee arrives at the stadium in which they work they will log into the Pro-Cloud app, stating that they are at the stadium and ready to begin their shift. This is when they will be allocated to a particular zone and managerial staff will be able to locate their every move, receiving alerts if they go past their zone through geo-fencing technology. As soon as an employee is deployed to an incident they will receive a notification through the Pro-Cloud app, on acceptance they will get to work, calling for assistance and logging key information once an incident has been dealt with.

www.pro-cloud-stadium.org


Asset & Planned Maintenance Management The importance of readily available medical and fire assets is vital, which is why Pro-Cloud Stadium will make sure your assets are where they should be at all times. Pro-Cloud Stadium will provide you with a panoramic view of your entire stadium, automating all medical, security and fire asset tasks, making sure all associated planned maintenance is scheduled and ad hoc tests are accessible when necessary. Specific tasks and tests can be allocated to an asset, making sure they are used to their optimum and health and safety procedures are always adhered to. As soon as an asset status is altered managerial personnel will be able to view the outcome and resolve any issues that may have been flagged.


Event Management Having the capabilities to view past, current and future event data will assist your events management team with their everyday jobs. The event management functionality of Pro-Cloud Stadium will enable you to view all events planned to take place at your venue, how many people will be attending and the amount of staff allocated. Budgets can be set and revenue forecasts can be viewed at the click of a button. Data will be at your fingertips, enabling you to make key business decisions through easy event analytics.

Reporting The Pro-Cloud Stadium solution reports on all events and incidents that occur in real-time, giving you the ability to continually view any changes in status and take the action necessary to resolve an incident as soon as possible. A full audit trail and a detailed history of each event is accessible through pre-built and custom-made reports, arming you with the tools to make key business decisions, spot trends and manage your workforce effectively. www.pro-cloud-stadium.org


OUR SERVICES Implementation Process - Transition from Legacy Systems The Pro-Cloud Stadium On-Boarding Team have a proven implementation approach that is focused on your organisations needs and risk mitigation. We deliver value to your organisation from day one. Our standard lead time for implementation is an impressive 8 weeks where we are able to achieve a high level of co-ordination with key stakeholders and senior project leaders to implement Pro-Cloud Stadium in a seamless approach.


Data Security and Migration To ensure a successful ‘Go Live’ one of the most fundamental and important tasks is for the data to reflect what was displayed in previous systems. We offer a full and seamless data migration process and our Technical Team will import, match and help you cleanse your data.

www.pro-cloud-stadium.org


System Training Our approach to training is meticulous as we want to make sure our software is used to its optimum, which is why we recommend a certain amount of face to face training days depending upon the size of your organisation. This training will enable personnel to begin using Pro-Cloud Stadium instantaneously and can take place either in our offices or at a location that suits you and your workforce. After go live you will have access to our e-learning pathways and help guide materials.

Ongoing Customer Support We are fanatical about customer support that operates as an online ticketing system with telephony support, which comes as standard. Our ‘in-house’ Helpdesk system, Zendesk, deals with all Pro-Cloud Stadium queries, with a fully auditable ticketing trail in email form for peace of mind for both parties. We also operate a Live Chat service if immediate assistance is required.

Hybrid Labelling Solutions - Labelling to suit any requirement Effective labelling is paramount when tracking assets effectively across your service. All asset tags will have a built in unique ID number, allowing you to track and trace assets throughout their complete lifecycle. Pro-Cloud Stadium offers a versatile barcoding system to suit all assets utilised by your service and is compatible with QR codes, RFID, GUID, NFC and GS1 numbers.


API Integration With the capability of integrating with a variety of sources, our project delivery team will discuss in detail what internal systems need to be integrated into Pro-Cloud Stadium and will make sure they communicate effectively together before go live day.

Hardware Pro-Cloud Stadium can be used with a multitude of different devices to provide the ultimate in efficiencies for the organisation that signs up. Through working closely with a number of different partner organisation’s, we are able to offer the latest hardware options.

Hosting - Pro-Cloud Stadium powered by Rackspace using ‘Always On’ Microsoft server technology On initial Pro-Cloud Stadium discovery meetings our team will recommend that Pro-Cloud Stadium is hosted in the ‘Cloud’ through our own EU hosted servers. Our cloud based solution is a fully redundant server architecture provided/managed by the market leader, Rackspace.

www.pro-cloud-stadium.org


With over 20 years’ of experience and successful business across the UK you can really rely on Creative Software Solutions (Europe) Limited and the Pro-Cloud Stadium solution, with a proven track record of assisting companies just like yours to obtain business efficiencies and cost savings. Our customer retention is excellent with many of our customers continuing to utilise our services year on year, trusting in us to keep giving them the software they need to run their business in the most efficient way. Many other market sectors throughout the UK benefit from using our software including: Healthcare, Local Authorities, Emergency Services and the Media Industry.


“It was clear from the tendering process that Pro-Cloud AMS was a quality product that could meet our requirements and provide a value for money solution. Since awarding the contract, the team at CSS (Europe) have proven themselves to be both responsive and supportive in their approach to working closely with our project delivery team to develop their core Pro-Cloud system into the BlueLight solution that is tailored to meet our specific needs as a fire and rescue service. Although we are still in the rollout phase, we are pleased with how CSS (Europe) have struck the right balance between being receptive to feedback from our staff and providing their own constructive challenge back to us about how we can streamline and improve the existing processes we use to managing our operational equipment assets that are so critical to our role protecting the communities of County Durham and Darlington. ANDREW HOPKINSON AREA MANAGER, HEAD OF ASSURANCE AND ASSETS COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE SERVICE

Staff feedback: We are confident that the investment we have made, supported by the good relationship we have developed with CSS (Europe), will soon begin to pay for itself as well as greatly improving visibility and assurance that we are getting the best out of our operational assets and minimising our whole-life costs. So much so, that we are already making plans to utilise the BlueLight system to manage other assets across our organisation. Based on progress to date, I wouldn’t hesitate to recommend another FRS to invite CSS (Europe) to tender for their AMS.” www.pro-cloud-stadium.org


0844 879 4531 enquiries@csseurope.co.uk www.pro-cloud-stadium.org Creative Software Solutions (Europe) Limited Buildings 2 & 3 Parkside Court, Greenhough Road, Lichfield, Staffordshire, WS13 7AU CSS 296 | Issue 1 | Date 23/10/2017


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