Alumni Q&A

Public libraries play a vital role in communities’ response and recovery in times of crisis. While the physical sites of 1600 public library service points across the country were closed during COVID-19, public libraries have continued to serve their communities through online services and home deliveries.

Robert Knight on library workarounds during COVID-19

Robert Knight’s contributions across a 40-year career in public libraries have been recognised with the NSW Public Libraries Association Life Membership Award, the State Library of NSW Honorary Fellow Award, and the Order of Australia Medal. He is also the immediate past President (2019-2020) of Australian Library and Information Science Association.

Robert is also one of the first graduates of our Bachelor of Library and Information Science. Here he talks to us about his career and how libraries have responded to COVID-19.

"I am an accidental librarian. A chance trip to Wagga Wagga with some friends who were enrolling in the teaching course at the then Riverina College of Advanced Education (RCAE) saw me call into the Library and Information Science offices. That was one of the luckiest decisions that I have ever made, and little did I know what an amazing impact libraries would make on my future life. "I’m became Executive Director of Riverina Regional Library in 1993 and I’m still here because I’ve never seen another position that I liked more. RRL provides centralised services to 19 libraries in 10 council areas, covering an area of 48,000 sq km in south-west NSW. RRL operates a large mobile library that serves 27 rural communities and is the largest regional library service in the state in terms of member councils."

How did COVID-19 impact on library services?

"The closure of libraries during the COVID-19 shutdown has no doubt been a blow to communities across NSW and Australia, but at the same time it has seen extraordinary enterprise and innovation on the part of library staff. Although nobody anticipated a time when there would be libraries without people, staff have responded with alacrity through the provision of home delivery services, increased availability of online resources, live streaming of children’s story times, and any number of programs delivered online. This response has been universal, with so much willingness amongst libraries across the country to share their successes and even their less-than-successful experiences. "The downside of the shutdown has been the lack of access for the more vulnerable members of our communities to safe spaces, public access computers, programs and reading material. What is possibly the most unexpected outcome of the COVID-19 shutdown is that, because libraries have been forced do many things differently during this period, we have been shown how to look at the future through a different lens.

"While some of the COVID-19 workarounds will lapse, many will stay. We will maintain new online audiences; we can meet more often online without having to travel long distances for face-to-face meetings; we will collaborate and share our successes; and we will apply our learnings about how libraries can continue to support their communities, even under the most dire circumstances."