Questions And Answers PDF
IBM M8010-663 IBM Digital Marketing Optimization Sales Mastery v1
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Version: 7.0 Question 1 Name three benefts of the CSO Suite: A. Market positoninn: reducton in Averane Handle Timer dispute resoluton B. Customer conversion, reducton in Averane Handle Time, customer traininn C. Cross-sell / up-sell, call avoidance, reducton in Averane Handle Time D. Improve site content, call avoidance, fraud forensics
Aoswern B Explanaton: Reference: htp://///-304.ibm.com/industries/publicsector/fleserveecontentdi243405 (slide 13)
Question 2 Of the four brands that compose IBM Enterprise Marketnn Mananement (EMM), /hich t/o make up the bulk of EMM's DMO capabilitese A. Unica and Coremetrics B. Unica and Tealeaf C. Coremetrics and DemandTec D. Coremetrics and Tealeaf
Aoswern D Question 3 What is the product family that enables you to seamlessly intenrate online customer experience data /ith other business applicatone A. CSO Suite B. CBA Suite C. CX Mobile D. cxConnect
Aoswern D Explanaton: Reference: htp://///-01.ibm.com/common/ssi/cnibin/ssialiaseinfotypeiAN&subtypeiCA&htmlfdi=59/ENUS213-056&appnameiUSN (see cxconnect intenraton solutons)
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Question 4 Which applicatons do the CX Mobile supporte A. Natve Apps and Mobile Site B. HTML4, Hybrid Apps, and Natve Apps C. HTML4, Hybrid Apps, Natve Apps, Mobile Site D. HTML Natve Apps, and Hybrid Apps
Aoswern C Explanaton: Reference: htp://public.dhe.ibm.com/common/ssi/ecm/en///d03162usen///D03162USEN..DD (pane 1, see feature hinhlinhts)
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Questions And Answers PDF
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