Comfort zone Premiere Issue
Making Homes Comfort Zones Since 1993
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HOMES
For The Troops
Why Get a
SECOND OPINION? PERFORMANCE & GEOTHERMAL
DOES YOUR AC
Need a Check-Up?
MAINTENANCE AGREEMENTS:
A Great Investment
The Perfect Match
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table of contents A Message From: Stuart Batten Owner, Performance Heating And Cooling
5
Our Journey: A Humble Beginning
6
Even Your AC Needs: Regular Check-Ups
10
Homes For Our Troops
12
After a Severe Storm Take Precautions
14
Mold: Not Just A 4 Letter Word
16
Civic Support And That Sense of Community
18
Coconut Cake Recipe
20
Performance & Geothermal: The Perfect Match
22
Carbon Monoxide: Is Your Home Safe?
24
Buyer Beware: Getting A Second Opinion
26
Meet The Team
28
Understanding Warranties
30
What Are Maintenance Agreements?
31
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18
22
26 31
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© 2015 DeWayne Thomas A Media Company, Inc.™. All rights reserved. Although some parts of this publication may be reproduced and reprinted, we require that prior permission be obtained in writing. Comfort Zone is a free publication owned by DeWayne Thomas A Media Company, Inc.™ and distributed locally by Performance Heating & Cooling. If you would like copies placed at your business please call our offices at 252-399-1100. Produced in whole or in part by CustomDesignMags.com™ & DeWayne Thomas A Media Company, Inc.™, 4305 62nd Street East. Bradenton Florida. 34208 We do not necessarily endorse the views expressed in the articles and or advertisements, nor are we responsible in any way for the products and services advertised or promoted within these pages. For information on this or other printed publications produced by CustomDesignMags. com™ & DeWayne Thomas A Media Company, Inc.™ please call our offices at 941-538-7770 or visit us on the web at customdesignmags.com™.
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When you get many calls from customers almost once a week, who praise the installers and Service Technicians, or had a good experience with our office personnel, you know you have a staff like “family.” We like to reward them and keep our working environment positive.
a message from
STUART BATTeN
W
hen my partner, Thomas Lyndon, and I began Performance Heating and Cooling in 1993, we expected a long future ahead of providing temperature comfort for customers and a good living for our families. As friends, we became good business partners. We shared the same interests, and loved piloting aircraft. Tragically, on one Sunday afternoon in October 2006, Thomas and his wife were killed in a plane crash. (see page 6) Our families, our customers, our employees and our community pulled us through those difficult times, and we are grateful. It has been a roller coaster journey, and we are all along for the ride. Performance Heating and Cooling started with a few technicians and one office personnel, and now we staff 37 employees. We have been fortunate to have dedicated employees. Most have six or more years of
Owner, Performance Heating & Cooling
service. That company dedication is reflected in our people and service. When you get many calls from customers almost once a week, who praise the installers and Service Technicians, or had a good experience with our office personnel, you know you have a staff like “family.” We like to reward them and keep our working environment positive. You can read about our customer satisfaction on our website testimonial page. Providing over 20 years of superior service starts with well-trained technicians and installers. They are knowledgeable about the newest technologies and we require them to be NATE (North American Technician Excellence) certified. Technicians receive regular training, through workshops and are kept updated on new products, so we can better serve our customers. We can work with any residential or small commercial heating and cooling system, and provide you with the one that suits you best. Our highly-trained Comfort Specialist can consult with you, on-site, free of charge.
Visit our website to view a list of services, products, including Trane geothermal (see page 22), and maintenance agreements. Performance is an active part of the community, sponsor events, fundraise for charity, are available via social media and want you to be part of our family of customers. When you see a Performance vehicle driving around town, give a wave, and give a call if we can be there to help service your needs. If you are a customer, we want to express our gratitude. If you have not tried our services, please follow our journey in this magazine. We want to get to know you, and you to know us.
Sincerely,
Stuart Batten, Owner
252-399-1100
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our journey by Tori Wexler
T
a humble BEGINNING
wo friends surviving a deep history and enjoying good times together don’t always guarantee a good business partnership. One may have poor business practices and those little red flags can escalate into a huge fall out, not only in business, but in friendship.
Stuart and the Performance family carried on, but it was a devastating loss.
Not so with Thomas Lyndon and Stuart Batten. They developed a friendship working in the air conditioning industry. In 1993, they launched Performance Heating and Cooling, working out of a shop behind Stuart’s mother’s house. As a stream of customers started growing the business, Stuart and Thomas rented a building in Wilson, North Carolina, and eventually, built their own building at 3466 Airport Blvd. where it is located today.
While grieving, Stuart had to assume Thomas’ duties, handling contractors, new construction, and the bidding. He also hired a service manager to cover his responsibilities.
With growth, Thomas took charge of the contractors and new construction. Stuart headed up the service department. As Performance grew, so did their outside interests. Both had a desire to fly airplanes and when Thomas got his pilot’s license, Stuart followed a short time later. The friendship lives on in memories, but the business changed one Sunday afternoon in October of 2006, when Thomas and his wife were killed in a plane crash.
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“Everything had to be rethought and redone,” recalls Connie Batten, Stuart’s wife and Performance Safety Manager.
Thomas was the “more of an outgoing business type,” according to Connie, and Stuart had to step-up to manage the advertising, networking, and other aspects of the business to keep it running. Stuart wasn’t as comfortable in this new role, but he had to learn. “I didn’t know if we would make it,” says Connie. “There were times when he thought he would have to get out of it. It was just . . . a hard time.” Connie didn’t work at Performance before the accident, but she came on board, learned the business, led the safety department, and eventually helped with the advertising and other jobs.
“Our Company would not be where it is today without Thomas,” performancehvac.com
“Our Company would not be where it is today without Thomas,” proclaims Stuart. The website has a tribute to his friend and partner. “All the time, effort, and dedication he put into Performance Heating and Cooling will never be forgotten.” Everybody had to step up their game following the accident, and not long after, the 2008 economic downturn changed everything. The company struggled to stay afloat, and the Battens took some of the biggest hits, willing to withhold their own paychecks. “Stuart did what it took to keep everyone employed,” says Connie. “I have so much respect for him. I don’t’ think the guys really knew, but he was willing to take away from us to keep them working. That says so much about his character.” Business continued to ebb and flow, and they stayed afloat. Although, some loyal employees did get discouraged, they tolerated the lack of raises and bonuses because there weren’t many other options. There was work coming in, but sometimes the business was only breaking even. Today, Performance has 37 employees, and despite the hard times, the company never experienced high employee turnover.
Two employees have reached their 20 year mark, some have been at Performance for 10 years or more, but most have multiple years with the company. Technicians must be NATE (North American Technician Excellence) certified, and they continually train in HVAC industry associations programs. They also receive thorough training on the products of one of their key associate companie’s, Trane. Stuart, or a member of his team, attends the Air Conditioning Contractors of America (ACCA) conventions, where they are can learn new trends, products, and other sources of information, bringing back fresh ideas to the Performance team. Newer options for more efficient operations include “going green” and Geothermal systems (see page 22). “It’s more cost effective to operate,” says Connie of the geothermal system. Customers that sign up with Energy Savings Agreements (ESA) can benefit from the latest, greatest options when they are first delivered. The agreements provide semi-annual preventative maintenance, 15 percent discount on parts, no overtime charges 252-399-1100
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and priority service. Agreements are also available with reduced rates for multiple units. Connie says they receive calls about once a week from happy consumers praising installers or technicians, and refer Performance to others. “It’s about building a sense of community,” says Connie. The Battens are active in the community. Stuart is a deacon in their church, and Performance participates in many church charity functions and golf tournaments. They sponsor or contribute to Habitat for Humanity; American Cancer Society and sponsor a Salvation Army family for Christmas every year. Performance will be part of building a home for a Veteran through “Homes For Our Troops” (see page 12). Performance also has a Facebook page, and during “Breast Cancer Awareness” month in October 2014, they raised funds through an online campaign, urging visitors to “like” them on Facebook. “Likes” translated to fundraising dollars, which were donated to the American Cancer Society. The family is part of the community too. Daughter, Megan, 19, lives with the Battens in Wilson, and newlywed daughter, Meredith, 22, recently moved back to the area with her husband, Tanner Newman. Tanner worked for Performance while in high school during the summer. Active in the military reserves, he continues to serve his country, and has joined the Performance technician team. What’s in store for Performance? “As long as we keep making a living, Stuart’s satisfied,” says Connie. “As long as we can keep employing people, we’re happy.” 8
COMFORT ZONE
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BREATHE THE AIR YOUR FAMILY DESERVES The Aprilaire Model 5000 Air Purifier is the highest performing air purifier. It has been rated #1 for three years running by a leading product rating magazine and is the best way to get the cleanest, healthiest air in your home. Tried, true and tested, the Model 5000 is installed into your central heating and cooling system by a local HVAC professional. Aprilaire Model 5000 Air Purifier
The Aprilaire Model 5000 Air Purifier is the only air purifier that captures more than 98% of dirty indoor air. • Captures and kills particles less than a micron in size (up to 120 times smaller than a human hair) • Performs 24 hours a day or on demand • Prevents dust build up in your house • Includes an air cleaner controller • Maximizes the life of your heating and cooling equipment • Improves energy savings by keeping your HVAC equipment clean • Requires maintenance just once a year
Industry-Leading Performance
The Aprilaire Model 5000 Air Purifier cleans the air in every room of your home up to four times an hour. It traps and kills: • Traps 99% of airborne pollen, mold, and spore-sized particles • Eliminates 98% of airborne bacteria-sized particles and fungi • Removes 98% of pet dander and respirable dust, which can trigger asthma • Captures 95% of airborne particles the size of tobacco smoke and smog • Removes up to 80% of airborne virus-sized particles and ultra-fine particles — something no other air purifier can do — down to 0.01 micron in size. • Maintenance is quick and infrequent — replacement of media and wiping down of ionizing wires is a simple, 20-minute process • Unlike other electronic air cleaners, there is never a need for the frequent and time-consuming cleaning or washing of collector cells
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And it does so silently and invisibly, 24 hours a day.
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Even Your Y
our air conditioner is one of the hardest working and most expensive appliances in your home, and it deserves some love and special attention. At least once a year, it’s important to give your a/c system a full inspection and tune-up, to assure that it’s running smoothly when you need it most. If you live in a warm climate, chances are your air conditioner runs constantly for most of the year. During that time, filters will become dirty, coils can become caked with dust, blockages may develop, and system leaks may become worse.
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Any number of issues may develop in your system while it’s actively working overtime to cool your home and, conversely, your system may also develop problems while it’s dormant during the winter months. Servicing your unit allows any potential concerns to be spotted early, before they become worse. If your air conditioning system has a small problem that you allow to spiral downward, a major repair could be in your future. The cost of an a/c repair – or worse, a full system replacement – is almost certainly going to be more expensive than a maintenance appointment.
AC
Needs Regular Check-ups by Clair Cameron
The longevity and health of your system is only part of the reason why regular upkeep is a great idea. Annual maintenance assures that your system is working as efficiently as possible, using only the amount of energy it needs to get the job done. In short, keeping your system clean and tuned-up improves energy efficiency, and will likely save you money on energy bills. For older systems, this annual maintenance is even more important, and not just because it’s at increased risk for breaking down. Older systems are less energy-efficient, and combined with the rising cost of
power, saving money while using them can be a real hassle. By paying for a relatively inexpensive service call once or twice a year, you’re almost assuredly going to get that money back in terms of what you’ll save on bills. A service call keeps all systems running at an optimal level, and for older systems it may be what prevents a major malfunction. Regular maintenance has an up front cost, but neglecting to do it could be far more
expensive. In the end, a large repair bill is going to cost you far more, and the savings you’ll reap on energy bills are worth the cost of an appointment. Remember, no machine is designed to work forever. Your a/c system needs to be taken care of properly, and doing so could expand its lifespan well beyond the years the manufacturer ever intended.
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homes for our
By Sandra Sullivan
TROOPS
Y
“It’s a ver y rewarding project,” says David Bur ris, President of the Rocky Mount Area Home Builder s Association, Inc. in Rocky Mount, NC. “We met the family and they are great. He’s definitely a deserving veteran.”
ou may not have heard of “Homes For Our Troops” because, though the organization is not a secret, they’d prefer to put 90 cents of every dollar toward building the house, not in advertising. Instead, they outreach to the local community where the Veteran lives. When business’, churches and civic organizations in the community learn of the plight of the Veteran, they step up to the plate and donate. Homes For Our Troops (HFOT) is a privately funded nonprofit organization that builds specially adapted, mortgage-free homes nationwide for the most severely injured Veterans from Iraq and Afghanistan. Their mission is to help Veterans focus on their family, recovery, and rebuilding their lives. These Veterans have sustained life-altering injuries including multiple amputations, partial or full paralysis, or severe traumatic brain injury (TBI). The organization began in 2004, and currently over 90 percent of the donations have gone to support Veterans. As of January 15, 2015, they had delivered 180 homes. The 181st home is being constructed for Michael and Nadia Beck and their two children, of Rocky Mount, NC. SGT Michael Beck lost both of his legs after a mortar blast in Baghdad, Iraq on April 6, 2008. 12 COMFORT ZONE
“Having just returned to base in the Green Zone following a day-long mission, SGT Beck stowed his gear and went to see if he had any mail. An “Incoming” alarm sounded sending everyone to the bunkers. The last one into the bunker, the mortar landed just behind SGT Beck. A second mortar hit, landing where Michael had been standing just moments before.” (www.hfotusa.org/beck) Construction for his new home began on January, 22, 2015. “It’s a very rewarding project,” says David Burris, President of the Rocky Mount Area Home Builders Association, Inc. in Rocky Mount, NC. “We met the family and they are great. He’s definitely a deserving veteran.” Rocky Mount Area Home Builders Association, Inc. is a professional trade organization that represents the building industry and related businesses in Nash and Edgecombe Counties, NC. Homes for the Troops were looking for a building partner and contacted Performance Heating and Cooling in 2013.
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“We were looking for a community project,” says Burris, owner of Colony Homes of Rocky Mount. “I took it to the board of directors and said, ‘Who else is better qualified to build a house than those in the building trade?’ We set out to do the project, but hadn’t procured a lot yet. It took time to find a lot that was suitable.” In December 2014, the project got underway. Burris has known Stuart Batten with Performance, for almost 20 years. As the general contractor on HFOT project, Burris reached out to Performance, who agreed to handle the HVAC installations. Other members of the building community will contribute their skills and services for building Beck’s home. Veterans who have sustained injuries must meet requirements to qualify for the Specially Adapted Housing Grant from the Veterans Administration. Veterans must: • Have been injured in combat, or “in theater,” while deployed overseas.
• Have received injuries after September 11, 2011. • Be retired or in the retirement process. • Live in the home as the primary residence. • Pass a criminal and credit check. All homes are built to the Homes For Our Troops’ standards. HFOT performs background checks on the general contractors, and each home is built using one of HFOT’s proprietary home plans. The homes include modified features to accommodate the Veteran’s flexibility in all rooms. Features include wider halls and doorways; automatic door openers; roll-under sinks, stove tops, and counters; pull-down shelving; backup house generator; sliding windows; roll in shower with digital temperature control; a master bedroom closet with a steel reinforced concrete storm room built to FEMA standards. For these kinds of installations to perform correctly, HFOT hires only licensed GCs to oversee the trade professionals, and they do not use volunteer help. “This is exciting,” says Burris. “We want to get as many community members involved as we can. Donations are tax deductible, and volunteer opportunities are limited to the landscaping phase of the construction.” For more information about Homes For Our Troops, visit www.hfotusa.org; info@hfotusa.org; or 508-823-3300. Or contact David Burris at 252-205-1868.
Home, Auto, Boat, Life and All lines of Business Insurance
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COMFORT ZONE 13
A
fter a severe thunderstorm, tornado or hurricane – natural events that frequent North Carolina – homeowners need to take several precautions before attempting to salvage or restart heating and cooling equipment. “It’s important to remember not to immediately restart heating and cooling equipment after a severe storm because it can be dangerous and could cause further damage,” said Stuart Batten, Owner of Performance Heating and Cooling. “The equipment may be severely damaged, its wiring may be damaged or it may have debris lodged in it. These are some of the many reasons why it’s best to have a qualified service technician inspect your heating and cooling equipment after a severe storm.” Homeowners should not be too eager to get things back to normal after a storm, because improper maintenance and preparation can cause problems years later. To ensure your safety and prevent further damage to equipment, take the following steps after a storm:
If the storm caused flooding, don’t start equipment until you are certain there is no water inside any components. If you’re not sure, don’t start it.
Have a reputable electrician or a technician
from the power company or city inspect your home’s internal and external wiring to make sure they’re dry and safe before you turn on any electrical equipment.
If the power company gives you approval
After A Severe Storm take precautions before starting heating & cooling equipment by Jacqueline Cross 14 COMFORT ZONE
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to turn on the electricity in your home, but you think you may have a problem with your heating or cooling equipment, have the service company disconnect the equipment from the electrical source, and have it properly serviced first.
If there was flooding, open equipment
and get some air circulating inside. This will speed up the drying process. After a storm, use only reputable service companies to help you get your air conditioner and heater up and running again. “Unscrupulous companies can descend on disaster areas,” Staurt says. “Be careful. If necessary, go without service a little longer to make sure you get real value for your money.”
ASK FOR FOR YOUR HOME
201 Grande Ave., Greenville, NC 27834
252-758-3191 noland.com
PLUMBING • HVAC • REFRIGERATION • ELECTRICAL PERFORMANCE HEATING & COOLING HAS SUPPORTED WINWHOLESALE OVER THE LAST 15 YEARS BY CHOOSING RELIABLE PRODUCTS ON EVERY JOB. THE STAFF IS VERY PROFESSIONAL AND OFFERS A HIGH LEVEL OF SERVICE.
MOLD
Not Just A
Letter Word by Maxine Reneé
W
hile the North Carolina lifestyle is the envy of many living in colder climates, our sub-tropical weather can do more than relax and soothe. Many homeowners find themselves stuck with unwanted house guests as the seasonal temperatures heat up – mold. Stopping mold in its tracks is a challenge, but one that needs to be faced before the organisms damage equipment, destroy walls and floors, or harm the health of you and your pets. Cleaning and preventive maintenance of an air conditioning system is important in any climate, but is imperative in North Carolina. Mold can accumulate in several different areas of an air conditioning system, and it’s important to have your unit checked and cleaned once or twice a year. If mold is able to grow, it makes the air conditioning unit work harder, which costs more and decreases the life expectancy of your system. Additionally, the spores blow throughout the house, building up over time. This is particularly dangerous for people with asthma or other breathing problems. There are four kinds of health problems that come from exposure to mold: allergic illness, irritant effects, infection, and toxic effects. For people who are sensitive to molds, symptoms such as nasal and sinus irritation or congestion, dry hacking cough, wheezing, skin rashes or burning, watery or reddened eyes may occur. People with severe allergies to molds may have more serious reactions, such as hay-feverlike symptoms or shortness of breath. The Environmental Protection Agency suggests not running the HVAC system if mold is suspected, as it could spread the spores throughout the building. But stopping the use of an air conditioning system due to suspected mold growth in North
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Here are some tips to help keep mold at bay while you’re away. »» Close windows before you leave (especially the bathroom and kitchen windows) and seal sliding glass doors.
Promise + Performance = Reputation When words match actions consistently over time, trust is established. Since 1961, ATCO Rubber Products has established trust by keeping its promises and delivering at a high level of excellence time and again for customers around the world. Today, wherever flex duct is sold — for quality, for service — ATCO is the recognized leader.
»» Close all south and west-facing blinds and curtains. »» Clean or replace your air conditioner filter. »» Turn up spreads and dust ruffles on couches and chairs. Stand your couch cushions on end. »» Open cabinet drawers and closets (especially bathrooms and bedrooms). »» Turn the hot and cold water off (This should be done even if you are gone for a short time). Flush your water for a few minutes when you return. »» If you have a de-humidistat, set it at 55% humidity and 80 degrees. This means the temperature must exceed 80 degrees and the humidity 50% before the air conditioner turns on. »» Keep in mind that you want air to circulate, not to remain stagnant. Your thermostat control should be set to automatic and cool. Set your thermostat to a temperature that will allow it to run (80-82 degrees).
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»» Ask a neighbor to check your home once a week or after a storm.
Carolina would create uncomfortable conditions during the summer. That’s why regular cleaning and maintenance is crucial to your family’s and your employees’ health. Most of us think we only need to prepare against mold if we’re going away for the entire summer. Few realize that, under the right circumstances, mold can form in just 48 hours! And once it starts, it reproduces every six minutes. So do the math: If you’re leaving for more than a week, there’s an outside chance you could return to a funny smell that means there’s something wrong. Generally speaking, if you’re only leaving for a week or two, all you need to do is set your thermostat at 80 or 82 degrees and you should not have a problem. If you plan to be away for a month or longer, that’s when it would be wise to take more serious precautionary measures.
600 North Powell Avenue, Dunn, NC 28335
(910) 892-2119 graymetalsouth.com
252-399-1100
COMFORT ZONE 17
nd
Fi Th
by Marge McCarthy
Sense of Community W
hen Connie Batten talks about Performance Heating and Cooling, you can hear a sense of pride. It is not only pride in the company, and its employees, but also about being part of the larger community and how it’s all connected. Wilson, North Carolina has almost 50,000 residents, but is also one of those communities with strong ties to surrounding counties. “It’s important to support area events and fundraisers. Buying the chicken plates for our staff is a regular thing. It helps support various churches and organizations that use the sale of chicken plates as fundraisers. They work hard to prepare the great food, and we support their efforts,” proclaims Connie.
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ure
eC
Civic Support and that
Supporting the community comes in many forms, and Performance does its share. “We have a file we keep of all the civic support we participate in, but we don’t think about it much. When I was asked for our list of civic involvement, it was kind of a surprise at how full, and diverse, the list is. A lot of things we forgot about,” says Connie. “It was an eye opener to go through the file, and it makes us proud to look back.” In the past two years alone, Performance has been very supportive of their community. Performance contributes to many area community churches in a variety of ways. Connie says, “We are church people, and know the importance of commitment, faith and support. The ways we support area churches is as diverse as the churches themselves. By
buying the chicken plates and participating in golf tournaments, we are helping area youth ministries and youth mission trips. Plus, there are many other small things we do that I can’t remember right now.” “Supporting local public and private schools is another thing we enjoy doing,” says Connie. “We regularly support athletic programs, field day, participate in the school supply program and much more, based on need.” According to Connie, “Golf tournaments are popular with many non-profit organizations, so we do our part. It’s the annual sponsorship of a family through the Angel Tree Program that is one of our favorites because its at the Christmas season and just feels good.”
A sample of non-profit organizations that Performance has recently supported include:
• Muscular Dystrophy Association • St. Jude Children’s Research Hospital • Crippled Children’s Foundation • American Heart Association • Relay for Life with American Cancer Society • Habitat for Humanity • Boy Scouts of America • The Salvation Army - Angel Tree Program • Wilmed Healthcare Foundation • Knights of Columbus • The Kiwanis Club of Wilson
Performance has an ongoing relationship, supporting the American Cancer Society. This is personal because Connie is a breast cancer survivor of 6-years and her motherin-law, Nancy High, is a 3-year survivor.
According to Connie, “We’ve participated in the Relay, but in October, 2014 we decided to do a breast cancer awareness campaign, using the Performance Facebook account. It was so successful, that we plan to do this every October.” For every “like” on Facebook in the month of October, Performance Heating and Cooling donates $1 to American Cancer Society. In 2014, there were over 250 “likes.” “The one program we are most proud of participating with right now is Homes For Our Troops (see page 12), because it’s a big undertaking. It involves many other businesses, people, and honors a deserving military veteran, and his family, at a time of need.” says Connie.
252-399-1100
COMFORT ZONE 19
Coconut
CAKE by Connie Batten
1 BOX YELLOW CAKE MIX 2 C. SOUR CREAM 2 C. SUGAR 8 OZ. COOL WHIP 1 ½ C., PLUS ¼ C. COCONUT COOK YELLOW CAKE ACCORDING TO 2 PAN PACKAGE DIRECTIONS. ALLOW TO COOL. CUT LAYERS IN HALF HORIZONTALLY. THIS WILL GIVE YOU 4 LAYERS. MIX SOUR CREAM, SUGAR AND 1 ½ C. COCONUT. (RESERVE 1 C. FOR FROSTING) SPREAD THIS ON EACH LAYER. (I LIKE TO FACE THE CUT SIDE UP ON EACH LAYER, THIS ALLOWS THE FILLING TO ABSORB INTO THE LAYERS.) AFTER ALL 4 LAYERS ARE ASSEMBLED, MIX THE RESERVED 1 C. OF FILLING WITH THE COOL WHIP. FROST ENTIRE CAKE. SPRINKLE 1/4 CUP OF COCONUT ON TOP OF CAKE. THIS IS GREAT TO MAKE A DAY OR TWO AHEAD. THE LONGER IT SETS, THE BETTER IT GETS. KEEP REFRIGERATED.
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252-399-1100
COMFORT ZONE 21
PERFORMANCE & GEOTHERMAL the perfect match By Tori Wexler
W
hat do the Idaho Capitol Building in Boise, ID, Foundation House in New York City and Roosevelt Warm Springs Institute for Rehab in Warm Springs, Georgia have in common? They all use geothermal heat pumps, considered by the Environmental Protection Agency to be one of the most efficient heating and cooling systems available.
There are photos of frosted-headed Japanese macaques chilling and grooming and just hanging out at hot springs in Nagano, Japan. You’ve may visited Yellowstone National Park and saw the hot mud bubbling, and Old Faithful spewing. Perhaps you’ve vacationed in Arkansas and luxuriated in a Hot Springs spa. You have experienced geothermal energy, a power generated from natural steam, hot water, hot rocks, or lava in the Earth’s crust. About 20 percent of this energy originates from the original formation of the planet, and 80 percent from radioactive decay of minerals. How do geothermal systems work in nature? Temperatures at the core–mantle boundary may reach over 7,200 °F, and 22 COMFORT ZONE
it flows continuously outward. Think: volcanoes, lava . . . Hawaii. However, the heat usually remains below the Earth’s crust, heating nearby rock and water — sometimes to levels as hot as 700°F. When the earth heats the water, hot water or steam can be trapped in permeable and porous rocks under a layer of waterproof rock, and a geothermal reservoir can form. Most hot water stays deep underground, trapped in cracks and porous rock. People from Paleolithic times had used hot springs for bathing, warmth and cleansing. People used the minerals in the water as a source of healing. In 14th Century France, in the spa town of Chaudes-Aigues, people used geothermal water to not only to heat their spas but also their houses. We began to harness geothermal energy for industrial use by developing power plants. The earliest industrial exploitation began in 1827 with the use of geyser steam to extract boric acid from volcanic mud in a dry steam field in Larderello, performancehvac.com
Italy. Prince Piero Ginori Conti tested the first geothermal power generator in July 1904, at Larderello, again, where he built the first geothermal power plant in 1910. The geothermal heat pump came into implementation around the late 1940s, making it feasible to heat the Commonwealth Building in Portland, Oregon in 1946, and the first residential open loop version in Ohio, in 1948. Today, these systems can be installed in homes.
GEOTHERMAL ENERGY:
• Is available everywhere, for community district heating, space heating, spas, industrial processes, desalination & agricultural applications. • Is a renewable resource because the heat emanating from the interior of the Earth is essentially limitless and continuous. • Is a resource that will never freeze. • Power plants may release greenhouse gases that are harmful, but can be contained with vents that trap the gases.
7 Series
People used the minerals in the water as a source of healing. The oldest known hot spring pool was built in China during the 3rd century BC.
The WaterFurnace 7 Series™ provides homeowners the ultimate in comfort and performance and represents our finest products. This line is for those who accept only the best and is built using the latest technologies and highest standards.
Therefore, it has the potential to help feet trenches, if installed horizontally mitigate global warming, and replace use and if space is available, or vertically, if of fossil fuels. not. The earth loop eliminates the need for fossil fuels. Also, they can be hidden •The electricity which powers under a landscaped area, a field or geothermal heat pumps only collects, parking lot, etc. concentrates, and delivers heat, not produces it. Compared with These heat pumps pull heat from other heating and cooling systems, the Earth and distribute it through a GHPs reduce electricity 30-60 percent. conventional duct system, or a hot water In homes, can save up to 80 percent in tank. To cool, the system extracts heat HVAC costs. from the building and pumps it into the earth loop, reversing the system. A WaterFurnace geothermal system that can be installed in most houses, When researching for a company, the offers a 400 percent improvement in home or business owner should request energy efficiency compared to high an experienced, qualified mechanical efficiency natural gas furnace systems. contractor, who has been installing geo Additionally, the WaterFurnace system systems for many years, according to Stuart controls humidity, and typically lasts Batten, owner of Performance Heating and over 20 years. Cooling in Wilson, North Carolina. “Look for the best contractor first. The best home A geothermal system uses of series comfort system will leave you unsatisfied if of underground pipes called a “loop,” installed incorrectly,” which are buried between 10-300 feet, where the earth’s temperature remains While the cost of drilling and exploration constant. These loops lay in 100-400 may be expensive, in the long run,
geothermal energy will factor in technology, energy prices, subsidies and interest rate decisions, from single housing to industry. Through government assisted research, and industry experience, the cost of generating geothermal power has decreased by 25% over the past two decades. The average home installation costs from $20,000 - $25,000. Upon installation there is a 30 percent federal tax credit available, which typically saves homeowners between $6,000 and $7,500. Long-term and low-interest financing coupled with reduced utility bills make geothermal an investment that begins to pay real monetary dividends within a few years. Contact Performance Heating and Cooling for a no-obligation quote and a full explanation on geothermal system that is right for you. Stop in our headquarters at 3466 Airport Blvd in Wilson, call 252-399-1100 or visit Performancehvac.com.
252-399-1100
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carbon monoxide: IS YOUR HOME SAFE by Clair Cameron
C
arbon Monoxide gas is known as the ‘silent killer’ because it’s odorless, colorless, and completely undetectable to the human senses—yet, can be deadly. To protect your family and pets from carbon monoxide (CO) poisoning, you need to have a CO detector installed in key locations and every floor of a home, if gas fired heater, water heater or stove are used in the home. This early warning system can save lives and a variety of units are available, from hardwired units with a battery back-up, battery operated units or plug-ins with a battery back-up, all of which need to be tested at least twice a year. Good rule of thumb is when the time changes with daylight savings time, check your units and change the batteries. If you travel, you can take a battery operated unit with you, just in case the hotel, home or even a camper does not have a unit installed. It is an inexpensive safe24 COMFORT ZONE
guard and the cost can range from $15$50, depending on the make and model. Carbon monoxide poisoning affects more than 20,000 people every year and there are upwards of 500 annual deaths caused by accidental carbon monoxide poisoning. Yet, not everyone remembers to install CO detectors, let alone check them regularly. Just like smoke detectors, having working carbon monoxide sensors in your dwelling are vital to assure the air you breathe is clean and safe. CO detectors work by measuring the toxicity of the air. If CO levels exceed a certain threshold, the device will let out a loud beep to alert anyone in the vicinity of the potential danger. This typically happens before anyone starts noticing any of the symptoms of poisoning mentioned above and before any damage can be done to any of the people and pets who live in your home. If carbon monoxide is released, you and your family may not know until it’s too performancehvac.com
late. Symptoms include heart palpitations, confusion, drowsiness, fatigue, and vomiting. “Over exposure to carbon monoxide causes neurological damages, illness, coma, and death,” says Chris Shearon, the Service Manager at Performance Heating and Cooling. “Inhaling any significant amount poses a serious risk to your health.” As is the case for those who live near Performance Heating and Cooling in Wilson, N.C., local law requires that dwellings equipped with a fuel-burning furnace have carbon monoxide detectors installed as a safety precaution. “If you’ve got a gas-burning furnace downstairs, you have to have one on each level of the house. (And according to local law), it’s got to be within ten feet of the bedrooms on each level,” Chris says. For more information about available products, contact Performance Heating and Cooling at 252-399-1100.
for advertising information call Steve Roberts at 252-442-8092 www.993rockcity.com
buyer beware: Getting a second opinion by Suzi Harkola
Before you commit to the first HVAC company that pops up in a directory, be open to several companies. When the first technician reviews your system’s problem, come armed with some Google investigation, a little HVAC knowledge and ask questions.
H
ow many times have you taken your car to get serviced for an oil change, and the mechanic gave you the bad news? Looking you over, wondering if you’re an easy mark . . .No, it’s not a change of oil you need, lady. It’s a change of engine Right. See ya . . . Onto the next, and hope that mechanic tells the truth. So it is with the heating and air conditioning industry. A small problem that can be solved with a filter change becomes a huge HVAC installation, according to one company. But, by getting a second opinion, you get the opportunity to learn: First, how not to be taken. Second, a little insight to how your system works. Before you commit to the first HVAC company that pops up in a directory, be open to several companies. When the first technician reviews your system’s problem, come
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armed with some Google investigation, a little HVAC knowledge and ask questions. If the problem seems small enough to fix with a screw driver, and the technician wants to sell you an entire new system, there’s only one word to reply: NEXT.
show your chosen business operates fully and openly in the community.
“On more than one occasion, I’ve had customers call us seeking a second opinion because some other air conditioning contractor told them they needed a whole new system,” says Stuart Batten, the Owner of Performance Heating and Cooling “We’d head out to look at their system for them, and sure enough all they need is a small repair. It happens more often than you think.”
Make sure the business has a license. Ask for a referral from friends or business acquaintances.
Here are some ways to protect you from unscrupulous HVAC companies: Seek companies online, and dive into their websites. Look for testimonials, business affiliations or other organizations that performancehvac.com
Look for sites online that review businesses, and see if your chosen business is out there.
You may hit the jackpot with all your homework, but in case you still feel doubt, get a second opinion. Give the details of the first company’s diagnosis, so the second company’s technician will know exactly what to look for. Some companies offer expertise free of charge, even if they don’t do the repairs. When one company promises a new system will solve the problem, a second company may dig around and suggest home-grown methods to keep it
Visit Us at Our Wilson, NC Locations: 1701 Forest Hills Road West 252.206.5510 2300 Nash Street North 252.206.5500
running smoothly: Like, a reminder to change out the filters more frequently.
When you seek a second opinion from another service, ask these questions: Can your company save me hundreds of dollars? Will the first company’s assessment align with the second opinion? If the second is honest, they will tell you the problem can be fixed without excess output. And, if the first company is telling the truth, the second technician’s diagnosis will tell you if the estimate was fairly priced. If the homeowner enjoys doing home repairs, the technician will assist and offer advice on how to do it right, instead of offering to revamp the whole system. A professional HVAC company reviews your needs and lets you know if you are getting the proper air conditioning system. They’ll let you know if the repair is something you should be able to do yourself. Above all, a tech from the second opinion considers your budget and works accordingly. Another plus: If the two companies assess the same problem and come up with the same solutions, you are safe to go with either one. Honesty is the best policy. And, a reputable company will allow a sale to go to a competitor, as long as the diagnosis is the best, honest information they can deliver. Honesty may factor in persuading the customer to use that second company’s service down the road.
Electric Co. Wilson, N.C.
242-237-2410
252. 991. 4137
252-399-1100
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meet the
TEAM
Stuart Batten
President Stuart is a Wilson native who has worked in the HVAC industry practically his entire life. He is carrying on the business plan that he and his late partner, Thomas Lyndon, started in 1993. Stuart enjoys fishing, bird hunting with his German Shorthaired Pointer, Scout, and his latest hobby is playing paintball. Stuart and his wife Connie have two beautiful daughters, Megan age 19 and Meredith age 22. He also has a son-in-law Tanner, age 23 that is part of the Performance technician team.
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performancehvac.com
Connie Batten
Safety Manager & Marketing Connie, who is Stuart’s wife of 25 years, is also a Wilson native. She started working with the company in 2006. Connie came from working in a medical office so this was a huge transition for her, but says she loves being a part of the business. Her interests include playing the piano and doing a little crafting. She and Stuart also enjoy their church related activities and spending time with their family.
Lance Parbst
Comfort Specialist Lance has been with Performance Heating & Cooling for 3 years. He moved into the sales position not long after starting with the company. He was born in Aberdeen, NC and moved to Wilson in 2002 with his wife Missy. They have two sweet daughters ages 8 and 11. Lance enjoys outdoor activities such as hunting and fishing and likes being involved with his church’s activities.
Tammy Craig
Bookkeeper Tammy was born in Ohio and moved to North Carolina over 30 years ago. She now lives in Greene County which is right outside of Wilson. Tammy has worked for Performance Heating & Cooling for 7 years. She started out in the service department as a dispatcher and then switched over to bookkeeper when that job became available. Tammy has a passion for horses and helping people. She owns two horses, Little Feather and Buddy. She is a member of the Christian Motorcyclists Association where she participates regularly on weekends helping with different charity events.
Chris Shearon
Service Manager Chris has been with Performance Heating & Cooling for a total of 16 years. He started out as a Service Technician and was promoted to Service Manager in 2013. Chris lived in Wilson for most of his life and now resides in Nashville with his wife Paula and their 13 year old son. He and his wife enjoy running in marathons and Chris also enjoys fishing.
Sara Hatchel
Dispatch & Warranty Manager Sara was born and raised right outside of Wilson in Nash County and still lives there today. Sara has worked as dispatcher for Performance Heating & Cooling for 4 years. Sara is very enthusiastic and dedicated to her job. She’s always willing to go the extra mile for the company and its customers. She is married to Linwood Jr. and has two children ages 12 and 14. She enjoys spending time with her family.
Wayne Bray
Field Supervisor Wayne has been with Performance Heating & Cooling for 21 years. Along with his duties as Field Supervisor, he also makes all of the sheet metal for the company. Wayne has lived in Wilson County his whole life. Wayne has a 6-year old daughter, Cassidy. During his spare time, Wayne enjoys restoring old cars.
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Understanding
Warranties W
hen you purchased your new air conditioning system it came with a manufacturer’s warranty, and you should have received a copy. That paperwork contains the manufacturer’s terms and conditions for your warranty. If you cannot find your paperwork, please do not hesitate to call our customer service department, and we will be happy to assist you. Manufacturers are beginning to enforce, with greater regularity, the terms and conditions within your paperwork. These changes may affect you. • Most manufacturers allow you to trans fer warranties to the new owner upon the sale of your property for a small fee, and within 30 days of closing. • Manufacturers are now requiring the use of OEM (Original Equipment Manufacturer) parts. At the moment, there are thousands of possible OEM parts for any of the multiple manufacturers, which makes using and obtaining parts a difficult situation. The effect is that we will no longer be able to use generic truck stock parts. Although these changes are difficult, we make it our priority to bring you comfort as quickly as possible. • Manufacturers only cover work per formed during normal business hours. • Manufacturers now require yearly maintenance by an authorized dealer/ servicer in order to keep a warranty in good standing. If you are not currently having maintenance done on your equipment at least once a year, contact Performance Heating and Cooling as soon as possible. We want to thank you for choosing Performance Heating and Cooling. If you have any questions related to your warranty, please do not hesitate to call us at 252-399-1100.
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performancehvac.com
DISCOUNTED SERVICES
WHAT ARE Maintenance Agreements?
by Nate Freyburger
Regular maintenance keeps your system running efficiently, saving you money on utility bills. Potential problems can be prevented or corrected early. Additionally, proper servicing extends the life of your heating and air conditioning system.
W
hether you’re installing a new heating and air conditioning system or you’re having an old system repaired, chances are there is a maintenance agreement that would benefit you. These agreements are designed to save consumers money on routine maintenance, while also protecting them from any potential problems. Maintenance agreements are held between you and an air conditioning service provider, wherein you prepay for maintenance at a discounted rate and receive other additional benefits. They cover routine cleanings and check-ups, and they may help subsidize the cost of massive emergency repairs or offer other savings. Think of them as a peace of mind policy for your system. One overlooked advantage of a maintenance agreement is that it assures your air conditioning system will get the annual service inspection it needs. These annual tune-ups are important, since they allow a professional to spot any potential problems with your system early, before they spiral into something more expensive. Further, an annual maintenance appointment will help to keep your system clean and running efficiently, which could save you money on energy bills.
Many people overlook their air conditioner, ignoring its needs until there’s a serious problem, but as the largest appliance in your home, you heating and air conditioning system needs to be regularly serviced in order to prevent catastrophic issues. If something major goes wrong with your system because you have been neglecting to maintain it, a repair may end up costing you thousands of dollars. Just remember that some warranties may require regular maintenance. That’s one of the reasons why maintenance agreements exist – to help mitigate the cost associated with regular air conditioning service calls. Keep in mind that a maintenance agreement is far cheaper than a major system problem caused by a lack of upkeep; having your system routinely serviced could save you big down the line. Some service agreements extend to the plumbing and electrical wiring in your home, in addition to your HVAC system. It’s best to check into all the details of any service agreement, and see if any bundle is available that’ll help you save even more of your hard-earned money. 252-399-1100
Proper maintenance of your heating and air conditioning equipment is important. It will help keep utility bills low and help prevent costly repairs. We offer our customers Energy Savings Agreements (ESA). This will provide you with semi-annual preventative maintenance,15% discount on parts, and no overtime charges. It will also entitle you to priority service should the need arise. This agreement is available to all customers regardless of whether the unit was purchased from us or not. There is also a discount for multiple units. For more information on an ESA just call our office or ask any of our Service Technicians.
1 Time Payment - 1 System
$169 $279 $379 $15.00 Monthly Payment
1 Time Payment - 2 Systems
$25.00 Monthly Payment
1 Time Payment - 3 Systems
$35.00 Monthly Payment
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5 TOP 5
Things Your Air Conditioner Wants You To Know:
1 2 3 4 5
Water can cause your condenser to rust and wear out more quickly. Avoid having your sprinkler spray on your unit in order to reduce the risk of corrosion. Remove debris, trim grass and tear out any bushes that restrict airflow. This will improve the efficiency of your system and reduce the risk of it overheating.
A system with varying speed options can conserve energy. Reducing your system’s output during milder weather will save you money on energy bills
A programmable thermostat gives you better control over output. When your unit is only on when it has to be, you’re going to see smaller energy bills. Adding a de-humidistat could help to conserve energy. A de-humidistat will turn your unit on when the humidity rises above a certain level, giving you even more control over the operation of your system.