FMCSA Launches Operation Protect Your Move, A Nationwide Crackdown on Moving Scams

There has been a significant uptick in complaints of movers holding household possessions hostage to extort exorbitant additional charges from consumers. In response, the Federal Motor Carrier Safety Administration (FMCSA) launched Operation Protect Your Move, a nationwide crackdown on scam movers ahead of the busy summer moving season. During the operation, FMCSA will deploy dozens of investigators across the country in an enforcement sweep that targets movers and the brokers that purport to connect consumers to local movers but instead, facilitate fraud. The administration will also address complaints against moving companies and brokers that are not in compliance with federal safety and consumer protection regulations and statutes while transporting household goods.

“Moving is stressful enough without having to worry about being scammed by your moving company, so we’re cracking down on moving companies that hold people’s possessions hostage, and the brokers who facilitate that fraud,” said U.S. Transportation Secretary Pete Buttigieg.

“FMCSA takes its responsibilities very seriously to help protect consumers when moving their household valuables from one state to another,” said FMCSA Administrator Robin Hutcheson. “Consumers should feel confident they can trust the company hired to transport their possessions.”

Frequent complaints have been filed with FMCSA, alleging companies use deceptive business practices that cause consumers to pay higher fees, experience delays in receiving household goods or, in some cases, not receive their possessions at all. FMCSA is making every effort to protect consumers from these moving scams. The agency will formally document violations and has the authority to review and revoke the licenses of movers and brokers. The agency may refer cases involving potential criminal misconduct to the U.S. Department of Justice for further investigation. Additionally, FMCSA will work directly with consumers to guide them through the process of attempting to get their money and goods back.

The operation is the first of many efforts planned to address non-compliant companies moving household goods. In addition to ramped up investigations, FMCSA is taking several actions to crack down on mover scams, including doubling the number of investigators assigned to moving complaints and enhancing partnerships with consumer protection and attorney general offices across the country.

FMCSA also provides important information at www.ProtectYourMove.gov for consumers planning an interstate move. There, consumers can download a moving checklist, view videos on spotting red flags, confirm a mover or broker’s FMCSA registration and check for complaints against a particular company. Consumers can also file a complaint against any FMCSA-regulated company by visiting the agency’s National Consumer Complaints Database at nccdb.fmcsa.dot.gov