INTERVIEW
GETTING RPA TO THE NEXT LEVEL MILAN SHETH, EVP-IMEA, AUTOMATION ANYWHERE, ON HOW INTELLIGENT AUTOMATION CAN FREE US FROM TEDIOUS TASKS AND SOLVE BUSINESS CHALLENGES.
it’s necessary to have a strategic vision about how it should be implemented. Process identification is a critical place to start, as repetitive tasks can be easily automated with RPA. RPA has the power to free up resources, redefine standards and transform business operations. But only if it is approached systematically and the enterprise is ready and has chosen the right vendor. Kickstarting a process of building proof of value is important to get more buy-in for the adoption of RPA. Furthermore, building a culture of acceptance within the enterprise is important. This is critical for the expansion of automation and transformation of the business. Employees must be empowered to share the automation process through upskilling and enabling them to view bots as their tools. An upskilled workforce that is capable of running automation and has the awareness about its benefits, will benefit from a holistic approach to automation. This can also be further augmented with an effective customer success team that can help boost automation initiatives.
W
hat are some of the key factors crucial to successful RPA deployments? Automating specific business processes within an enterprise requires several moving parts to come together. At first, the ease with which tasks can
28
CXO INSIGHT ME
JUNE 2020
be automated are an eye-opener for enterprises. This leads many organisations to automate too many complex tasks, too soon. The temptation to resolve long-standing business limitations leads to quick deployments without waiting for ROI to be measured. Since automation is a critical part of digital transformation,
What is the difference between RPA and IPA? While RPA has been great for automating routine and repetitive tasks and it has delivered cost savings across industries, IPA, or intelligent automation, is the next step in its evolution. Intelligent automation provides an intelligent self-learning layer on top of RPA. For enterprises on an automation journey, it’s important to differentiate between
