TRANSFORMATION TO THE CLOUD HELPING AIRLINE GROUP SOAR TO ITS GOALS

WRITTEN BY: MARCUS LAW

PRODUCED BY: LEWIS VAUGHAN

Customers are always the centre of attention at the Lufthansa Group. The aviation company aims at providing its passengers with perfect service and making flying in all its facets a sustainably positive experience. Against this background, the goal is to assess the company’s offers and products along the entire travel chain on a continuous basis with the aim of optimising them.

Customer orientation and a focus on quality are the Lufthansa Group’s strategic cornerstones. Regular surveys and a continuous dialogue with passengers help the group learn as much as possible about customer needs and to include them in the development of innovative offers.

Significant investments in a modern and efficient fleet, more comfort on board, numerous product innovations, and digital offers ensure that flying is becoming more and more attractive and sustainable for the Lufthansa Group’s customers with the ambitious climate target of being carbonneutral by 2050.

As the world increasingly leverages the power of modern technologies, Ankur Rastogi, Group Head, IT Application Management, Transition and Cloud Migration at Lufthansa Group, explains, the organisation’s aim is to be the most digital and the most innovative aviation group in the world.

“Digital transformation is embedded in our business strategy,” he comments. “And our cloud strategy forms a key pillar in our digital strategy. The philosophy behind our cloud strategy is cloud-first, but not cloud-only.

“In simple terms, it means that any new solution that we buy or build has to be cloud native. We are not going to invest in products that are designed for legacy environments.”

Central cloud team

As part of his responsibilities, Rastogi heads Lufthansa’s group-wide central cloud team, which is responsible for creating, maintaining, and updating the organisation’s cloud strategy. Lufthansa Group’s cloud transformation was not just about migrating one application from an on-prem data centre to the cloud, he explains.

Ankur Rastogi

TITLE: GROUP HEAD – IT APPLICATION MANAGEMENT, TRANSITION & CLOUD MIGRATION; SENIOR DIRECTOR

COMPANY: LUFTHANSA GROUP