UTAH VALLEY
CHAMBER NEWSLETTER Where Business Connects. MARCH 2010
The staff Steve Densley PRESIDENT/CEO
Camellia Rowland EVENTS DIRECTOR
Chelsea Haviland
PUBLIC RELATIONS DIRECTOR
Jeanie Johnson ADMINISTRATIVE MANAGER
James McCloud
SALES AND MARKETING
Contact Utah Valley Chamber of Commerce
Utah Valley Chamber of Commerce held a membership drive in January, garnering 103 new members.
103 new members added in January
From brightly colored wigs and giant teletubby costumes, to rock-star mohawks and pin-striped zuit suits, this January’s Membership Event brought out the more eccentric side in members of the Utah Valley Chamber of Commerce. Led by Andre Peterson, chairman of the Chamber’s Membership Development Council, the entire group was split into seven competing
teams, all focusing their efforts on one goal: bringing in new members. For two days, more than 100 volunteers contacted friends, clients, and business colleagues in hopes of sharing the benefits of a Chamber membership. Sitting in a giant U shape, volunteers flipped through Rolodexes and cell-phone listings. When a new membership was gained teams
whooped and hollered, ringing cowbells as loudly as possible. Their tables were decorated, and team signs hung proudly on the walls behind them. An enthusiastic group of team chairs led the troops: Brad Norton, Deann Huish, Rona Rahlf, Cynthia Gambill, Val Hale, Brian Colton, and Scott Hansen.
Dudley & Associates Edgewood Group Northwestern Mutual Life Ely Construction & Consulting Express Employment Professionals Extreme Fitness Boat Camp Farmers Insurance Food & Care Coalition Hoffman & Company Iguana Inks & Toner In the Paint Promos Intermountain American Fork General Surgery Intermountain American Fork Internal Medicine Intermountain American Fork Pharmacy Intermountain Central Orem Family Practice Intermountain Highland Clinic
Intermountain Legacy OB/GYN Intermountain Medical Group Intermountain North Canyon Family Practice Intermountain North Valley Pediatrics Intermountain Orem Work Med Intermountain Provo InstaCare Intermountain Provo Neurological Clinic Intermountain Saratoga Springs Intermountain Springville Clinic Intermountain Utah Valley Heart and Lung Intermountain Utah Valley Internal Medicine Intermountain Utah Valley Orthopeadics and Sports Intermountain Utah Valley Physical Medicine and Re
Intermountain Utah Valley Pulmonary Clinic Intermountain Springville Work Med Intermountain North Orem Clinic Knights Mattress & Furniture Latinos in Action McNeil Printing Modus Link Mr Sparky Neighbor Works Provo Nuttall Leavitt Insurance Agency Phrase 4 Productions Pizzeria 712 Prodigix Software Propay, Inc Raincheck Reams Springville Reed Robinson DMD Sign City Spark Restaurant Lounge
Join Now
To join the Utah Valley Chamber of Commerce, go to thechamber.org and select the “How to Join” tab and fill out an online application. You can also call (801) 851-2555 or email the chamber at info@thechamber.org.
Story continued on Page 6
THANKS TO OUR NEW MEMBERS WHO JOINED DURING THE MEMBERSHIP EVENT Advanced Window Tinting American Family Insurance Autobahn Service Center AV Productions Batemen IP Law Group Blaylock & Company Blue Diamond Capital LLC BMA Construction & Development Caldera Engineering Canyon Dental Chase Media Group Communal Cook Martin, Paulson Copies Plus Inc Dave’s Bernina Dear Lizzie Boutique Design Spectrum Dillards DLSA LLC Dream Dinners
51 S. UNIVERSITY AVE. SUITE 215 PROVO, UTAH 84606
Springville Museum of Art Stapel Chiropractic State Farm Insurance Taylor Thomas Design Thanksgiving Park Timpanogos Harley TLC for Kids Tom Heal Commercial RE Tramsolutions Trapnell Ortho Trimedia Publications Utah Community Credit Union UCCU American Fork UCCU East Bay UCCU Heber Branch UCCU Highland UCCU Lehi UCCU Nephi UCCU North Orem UCCU Payson UCCU
UCCU Riverwoods UCCU Salem UCCU Santaquin UCCU Saratoga Springs UCCU South Orem UCCU Spanish Fork UCCU Springville UCCU Stadium Branch UCCU Utah Valley University Utah Business Insurance Company Utah Valley Marathon Western States Mechanical Xage Medical Spa Your Chamber Connection
The Utah Valley Chamber is the strongest and most active business organization in Utah County. Your investment is a commitment to the sustained growth and prosperity of the entire area as well as an investment in the future success of your own business. The Utah Valley Chamber is an organization of business and professional men and women who have voluntarily joined together for the purpose of promoting the civic and commercial progress of their community. Benefits of being a member include networking, advertising, discounts, community service opportunities and exposure to new markets. As part of the big pictures, members gain valuable exposure through newsletter articles, press releases and sponsorship opportunities.
Inside this issue:
Page 2: Messages from the Chamber president and chairman.
Page 3: Check out recent ribbon-cuttings in Utah Valley.
Page 4: Chamber committees’ upcoming plans.
Page 6: Economic development in Utah County.
Page 7: Business profiles from around the valley.
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From Chamber leaders
Introducing the Chamber’s Newsletter Welcome to this first edition of the new Chamber newsletter! We hope this brief communications piece will be one more help to you and your business in strengthening connections to other businesses and to our Utah Valley community. It’s been about six months since we launched the new Utah Valley Chamber of Commerce, signaling not only a name change from the ProvoOrem Chamber, but an updated and reshaped Chamber vision. The “Utah Valley” brand is a much clearer reflection of our valley-wide marketplace and better addresses the growing needs of our businesses. A part of the Utah Valley Chamber identity is the new Chamber slogan, “Where Business Connects,” reinforcing your overwhelming view that the real value of the Chamber is in business-to-business and business-tocommunity connections. Here in Utah Valley, things have changed at a pretty rapid pace over recent years. Residents now work, live and play in all corners of the valley and businesses see the need to market county-wide and beyond if they hope to prosper. In order to help, the Chamber has to embrace the business need to gain valleywide exposure and attention as well as to have a valley-wide voice on political and civic issues that impact their businesses.
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We are all citizens of the greater Utah Valley. We foster a sense of inclusiveness and partnership here and promote a healthy interdependence that makes our valley unique and appealing. The success of a business located in any area of the valley depends to some degree on the strength of the rest of us. We need strong, healthy, successful businesses across Utah Valley and the Chamber wants to play a role in fostering that climate valley-wide. Valley-wide Marketplace. Valleywide Voice. Valley-wide Action. These are the guiding principles of the Chamber’s vision. Now, an important aspect of this vision is that the city-based chambers throughout the valley continue to operate independently and provide assistance to their local businesses as they have in the past. Similarly, the newly named Utah Valley Chamber will continue to serve the Provo and Orem business community as it has done in the past. But more on that in a future article. For now, we invite you to get involved in your Utah Valley Chamber and help us build success together. — John Lewis, chairman, Utah Valley Chamber of Commerce
Lifting and building a valley Excitement continues regarding the formation of the new Utah Valley Chamber of Commerce. In the past 13 months, more than 270 new companies have joined the Utah Valley Chamber of Commerce. The Chamber has stepped up to help businesses connect and become a voice for business in the halls of local government, Utah State Legislature and U.S. Congress. Meetings have been held every Saturday for weeks now with our Utah Valley Legislative team and community business leaders. This is under the direction of the Chamber’s Government Review Council. Topics on education, transportation, energy, workforce readiness, immigration, and others have been visited in depth. Even with a lot of very difficult issues facing business there is real reason for optimism. With the $1.8 billion National Security Agency project in north Utah County to the nation’s largest construction project of $2.8 billion for the expansion of I-15 under way. The Commuter Rail system along with the intermodal stations and potential Bus Rapid Transit is beginning to generate a lot of new jobs. Nu-Skin International has announced plans to potentially put a new six-story high rise in downtown Provo connected with a huge atrium over the street connecting the current world headquarters to the new structure. When teamed together with the new Zions Bank high rise and the new Convention Center and possible Hyatt Place Hotel, the
downtown area will be booming. The Duncan Aviation placement at the Provo Airport is an exciting new adventure for the valley and should eventually provide hundreds of new jobs. Planned buildings and events are under way all over the valley. The Economic Development Corporation of Utah has estimated that more than $3 billion in potential projects are being reviewed in Utah Valley during the 2010 business year. The Utah Valley Chamber is now promoting the Utah Valley Business Report on two Wasatch Front radio stations 40 times a month. The show is on KKAT 107.5 and ZRock 94.9. The Chamber continues to highlight some of our great businesses on Provo Media Channel 17 in the form of three half-hour shows a day and on Utah Valley University’s countywide station. The show is called “Taking Care of Business.” The Chamber continues with its weekly column in the Daily Herald that has now run for more than 15 years. The new Utah Valley Newsletter is now under way going to every household in the valley with the Daily Herald subscribers and in their weekly supplements. This will allow a better opportunity for business to connect. We hope that all businesses in the valley will come and join with us and we hope that you will continue to support your local city chambers. Together we can build a better Utah Valley and be a louder voice for business.
— Steve Densley, president, Utah Valley Chamber of Commerce
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What’s happening in the Chamber’s committees
BUSINESS DEVELOPMENT
SMALL BUSINESS
CHAIRMAN: Greg Fix | COUNCIL MEMBERS: Jim Evans, Russ Fotheringham, Aaron Garrity, Justin Heideman, Brad Markus, Jeff Rust, Shelley Ver Steeg
CHAIRWOMAN: Cynthia Gambill COUNCIL MEMBERS: Gene Revuelta, Bruce Rowe
Utah Valley University President Matthew Holland, Brigham Young University President Cecil O. Samuelson and Utah Valley Chamber Chairman John Lewis at the Chamber’s Executive Summit.
BY DESIGN, The Small Business Council creates a platform that provides guidance and direction to small businesses by mentoring, developing and distributing meaningful solutions to local business owners who seek assistance to everyday issues and challenges. This spring, the Utah Valley Small Business Resource Center in conjunction with the Utah Valley Chamber of Commerce Developmental Committee, will be offering a “Small Business Summit,” with dynamic speakers, hands-on consultation, and break-up groups that will instruct owners and managers of small businesses in Utah Valley. Do not miss this opportunity to learn, compare, and execute new ideas that will benefit your business and our own economy in our valley! More information is coming soon!
THIS COUNCIL IS organized to ensure business development opportunities are provided through the Chamber. Our purpose is to foster the attraction, retention and expansion of business in Utah Valley. Here are some of the opportunities we help provide for Chamber members: Chamber University: The Chamber University events proved very effective and beneficial to Utah Valley business leaders last year and were well attended. It will continue to be a success in 2010 with monthly educational discussions that give members a chance to become informed on various business issues at no charge. Leads Group: The Leads
group grew during 2009 and was successful in maintaining a consistent attendance. It will continue to grow and develop in 2010 and may need to break into different groups if the growth continues. It is an weekly group, meeting during breakfast or lunch, that supports businessto-business connections by facilitating lead exchanges and relationship building. Executive Summit: This was once again a great event for the Chamber and business community last year. We will follow a very similar format for 2010 with more opportunities to connect and build relationships during the summit. We have also been provided a great resource from BYU in the form of a survey to evaluate more
fully the event location, speakers and topics. Business Summit: We are excited to announce a new opportunity for businesses in Utah Valley to come and have a more interactive summit where the focus is on building business and helping small- to mediumsized businesses succeed — even through a tough economy. The summit will be coordinated with the Small Business Committee. As the Executive Summit is more informational and political in nature, this Business Summit would primarily focus on business. It would include engaging breakout sessions that address various business needs and issues. For more information on these events go to our events calendar at thechamber.org.
MEMBERSHIP DEVELOPMENT CHAIRMAN: Andre Peterson | COUNCIL MEMBERS: Helen Anderson, Nicke Brown, Matt Bowman, Alex Dunn, Scott Hansen
THE MEMBERSHIP DEVELOPMENT Council spent the last part of 2009 and the first part of 2010 organizing a membership event. The Chamber worked with an experienced group out of Texas, “Your Chamber Connection.”
This professional membership recruiting company helped the Chamber hold an exciting and productive membership event this past January. Bringing in 103 new members, the event was more successful than any other
membership recruiting attempts in the past. The Membership Development and Retention Council is not only dedicated to increasing the number of new members for the Utah Valley Chamber of Commerce, but in helping to provide
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meaningful experiences for Chamber members that will help increase retention as well. On May 6, the Chamber will host a special tradeshow to feature all of the new businesses that became Chamber members during the membership event. This “primetime” event will be hosted at Noah’s with a Cinqo de Mayo theme, and attendance is free. The Chamber welcomes all members, as well as the community, to come and participate.
COMMUNITY DEVELOPMENT CHAIRMAN: Charlie Allen | COUNCIL MEMBERS: John Balian, Mary Crafts, Myla Dutton, Val Hale, Joel Racker, Kelly Ward, Kendall Wimmer
Great Kids Awards honor students who are contributing to their school.
THE UTAH VALLEY Chamber of Commerce Community Development Committee is focused on providing Chamber members with opportunities to be involved in their communities. For 15 years the Chamber of Commerce has organized and hosted the Great Kid Awards. This is a program designed to recognized young students who are a great contribution to the school environment. This student isn’t necessarily the best student or the strongest athlete. In fact, the students that receive the Great Kid Award may not be recognized in any other way. The Great Kid Award has focused on boys and girls in the Provo and Orem communities. With the expanded vision of the Chamber, the program will now reach from Lehi in the north to Santaquin in the south. This program will provide each middle school and junior high school with the opportunity to nominate a boy and a girl from the seventh grade to be recognized at a valley-wide awards ceremony. This event will be held at the SCERA Center for the Arts on April 27. To further emphasize valley-wide involvement and unity, the Utah Valley Chamber will coordinate its efforts with other local chambers to honor these students and continue the tradition.
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THE WOMEN’S BUSINESS NETWORK
THE WOMEN’S BUSINESS NETWORK (WBN) of the Utah Valley Chamber of Commerce exists to encourage and promote personal and professional growth and opportunities for all women in Utah County. The WBN provides an atmosphere where women can network and be actively involved in business development, government, leadership, mentoring, and educational and entrepreneurial endeavors. Through the Chamber, the WBN is a wonderful resource for organizations to engage in valuable networking activities as well as support employee growth. As a Chamber member, employees are automatically eligible to participate in the WBN. As part of the WBN’s commitment to its mission, the WBN provides a variety of opportunities for women and their businesses: Monthly Luncheons: On the second Thursday of each month, the WBN holds a networking luncheon from 11:30 a.m.-1 p.m. Besides networking, luncheons feature select speakers on business-related topics and are held each month at
a different location in Utah Valley. The next luncheon is March 11. Recent luncheon topics and speakers included: ■ “Simple Idea to Profitable Business” by Emily Cushing, founder of My Give Away Today. “The World Didn’t End – Now What?” by Dave Young, president and founder of Paragon Wealth Management.
■
“Get More Using Less: Five Steps to be More Successful in your Business, Self, and Relationships” by Connie Sokol, national presenter, author, and former TV and radio host.
■
“Finding the Opportunity in Opposition and Turning Adversity into Advantage” by Cherilyn Bacon Eagar, candidate for U.S. Senate.
■
WBN Scholarship Program: The WBN Scholarship Program is open to women ages 18-25 currently enrolled in a business degree program at a Utah County college or university. Each year, Women’s Business Network awards two $1,000 scholarships. Recipients are selected based upon their successful completion of the application package in which they demonstrate professionalism, educational achievements and career goals. The 2009-10 scholarship recipients are
GOVERNMENT REVIEW
Women’s Business Network meeting.
Sunny Jang (BYU) and Kathy Brown (UVU). Luncheon Sponsorships: For as little as a $50 donation to the WBN Scholarship Fund, an organization is featured during our monthly luncheon. Organizations are given up to five minutes to present information to the luncheon attendees, which generally includes
more than 35 leaders from local businesses. For more information or to sign up on the membership list, visit the WBN blog at http://thewbn. wordpress.com, Facebook Group, or email Jessica Egbert of Rocky Mountain University of Health Professions at jegbert@rmuohp.edu.
COMMUNICATIONS
CHAIRMAN: Scott Barlow | COUNCIL MEMBERS: Larry Ellertson, Leonel Castillo, Steve Densley, Jim Ferrin, Steve Smoot, Tom Wright, Mike Mann
CHAIRWOMAN: Rona Rahlf | COUNCIL MEMBERS: Lee Livingston, Matt Bennett, Bruce Rowe, Laura Jarman, Gary Winterton, Lance Black
WE CONTINUE TO HOST Eggs & Issues and are averaging around 80 attendees each Saturday. We appreciate the sponsorship of Intermountain Healthcare for this event and the strong attendance of our Utah County legislators. This event provides a great opportunity to interact with those who make laws that impact business. Where else can you one-on-one hear from and directly dialog with legislators as they’re working on bills and rules for their constituents? After the session ends in midMarch, we will be providing you with educational information on issues and activities of state and local government. One of the first items you’ll hear about is the traffic mitigation ideas as construction of Interstate 15 begins. Reconstruction of I-15 in Utah County will be the largest road construction project in the history of the state of Utah. It will occur over a four-year period and could have an impact on your business. We will be providing you with information from the Department of Transportation on
THE COMMUNICATIONS Council is organized to develop a 2010 Communications Strategy that maximizes exposure and impact of the Utah Valley Chamber’s vision. We have many resources available to keep our members connected including weekly emails, social media, our Web site and the newsletter: BLOG: http://utahvalleychamber. blogspot.com/ TWITTER: www.twitter.com/ uvchamber FACEBOOK: http://www. facebook.com/?ref=home#!/pages/ Provo-UT/Provo-Orem-Chamber-ofCommerce/66802589277
ways to you can reduce the impact of this work. Ideas such as flex shift scheduling, work from home, incentives on carpooling or using other mass transit options will be offered for you to consider. Without considering some of these ideas you’re likely to have difficulties with your work force and customer base being able to fully utilize your business. Lastly, we are still interested in making sure the Government Review Council (GRC) is well represented by large and small business throughout the valley. If you have interests in being a member of the GRC or one of it’s sub-committees in the area of transportation, health care, education and workforce development, or regulatory matters, please contact the Chamber staff and we’ll be sure to get you involved.
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WEBSITE: www.thechamber.org MEMBER EXTRAS: Weekly email update of Chamber events, member-to-member offers and discounts listed Friday Facts: Weekly email listing business-related articles about Utah and Utah Valley. Chamber Newsletter: A monthly publication highlighting the activities of the Chamber and its members. If you are not receiving these communications and would like to, please contact Chelsea Haviland at chaviland@thechamber.org or call (801) 251-2555 and she will get you connected.
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A different perspective on business
Creating Business in Utah County By EDCUtah
The Utah Valley Chamber of Commerce and Utah County take economic development seriously. Economic development can build the economy, grow jobs and lessen the tax burden on county residents. Utah County is business-development friendly and this is evidenced by its commitment to becoming a hot bed of growth for the state of Utah. One of the many ways Utah County creates business growth is through its relationship with the Economic Development Corporation of Utah. EDCUtah’s Russ Fotheringham is the economic development manager for Utah County, working a majority of his time from his office on the Novell campus in Provo and one day each week from his office at EDCUtah’s headquarters in Salt Lake City. Among his many activities,
Fotheringham leads a monthly economic development forum on the Novell campus. The forums began with only four or five attendees, but have since grown to include 40-50 attendees each month. Participants include local mayors, economic developers, real estate agents, county commissioners and even legislative leaders. Through his economic development work, Fotheringham recognized that Utah County was lacking in “prepared sites” — business, industrial or commercial space with sufficiently documented information, such as size, availability, infrastructure and demographics — which companies often seek when looking to expand or relocate. Therefore, he began working with economic developers, real estate companies and developers to add information about their commercial and industrial properties
to EDCUtah’s SURE Sites database. To date, 25 such Utah County properties have been added to the database, with two or three more in process. Fotheringham says his goal is to have at least 40 Utah County sites in the database. “Economic development opportunities are limited without having sites prepared that businesses can look at immediately,” he said. The fruits of the Utah CountyEDCUtah teaming relationship are readily apparent, with more to come. EDCUtah President and CEO Jeff Edwards is excited about business and corporate recruitment in Utah County. Edwards isn’t in a position to speak of specific details, but says Fotheringham and EDCUtah’s economic developers are working on several large, high-value projects that are considering Utah County locations. “There are a wide variety of
opportunities that could add many jobs to the county in sectors from manufacturing to engineering,” he adds. Edwards says Utah County is unique because the Utah County commissioners and the Utah Valley Chamber of Commerce are so focused on economic development, and because they have achieved such a high level of interest and participation from so many Utah County communities. “Rarely do you see this kind of enthusiasm and commitment at the county level, and that is why Utah County is of such great interest to a variety of companies wanting to either expand or relocate their operations,” he says. “EDCUtah is pleased to be a partner in the county’s economic development vision, and we will be right beside the county commissioners every step of the way.”
Membership Event, cont’d.
At a special party on the third day, totals were announced and a winning team was crowned. Rona Rahlf’s team of “Red Rockers” took home the bragging rights of the most memberships gained, with Cynthia Gambill’s “Hot Pink” team coming
in a very close second. With a total of 103 new members, this year’s event is the most successful membership program in the history of the Chamber. But the growth hasn’t stopped there. Efforts made by volunteers during the event
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have lingered in the community, enticing business owners to join weeks after the wigs and costumes were put away. Chamber president Steve Densley said, “This year’s membership event was one of the most exciting events in recent memory. In the last two months we have had around 200 members join the Chamber. It has been a great shot in the arm as we move into the 2010 business year.” Not only were Chamber members eager to get involved by making phone calls at January’s event, but many offered their services as well. The Provo Marriott donated rooms for a visiting company, Noah’s
Pomp and circumstance reigned at the Chamber’s membership event in January. From left, Michael May, Brad Norton, Cynthia Gambill and Rona Rahlf.
hosted the event at their Lindon facility, Habitat for Humanity provided snacks, and Alexander’s
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March 2010
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A closer look at Utah County businesses
Apple Spice Junction
Dear Lizzie Boutique
Spark Restaurant Lounge
422 W. 800 North, Orem (801) 224-4666 | www.applespice.com
10953 N. Alpine Hwy., Highland (801) 492-0022 | www.mydearlizzie.com
86 N. University Ave., Provo (801) 701-6780 | sparkrestaurantlounge.com
Apple Spice Junction was started in Salt Lake City in the 1980s. Since that time we have grown to become Utah’s largest off-site catering company. We serve more people, at many different locations throughout Utah. We are a full-service catering company as well as a bakery and deli. We also provide boxed lunches to many types of events, companies, schools and family functions. We have been at our current location in Orem since 2003. We are different from our competitors in that we are a full-service catering company as well as having a deli that provides boxed lunches. Most of our competitors are either catering companies or are delis. We are both. We can provide boxed lunches (sandwiches and salads), party platters, and a full catering menu that includes hot and cold items from a continental breakfast to prime rib and everything in between. One of the most popular items we provide is our onsite barbecue. We will bring our grills out and provide a summer barbecue for groups as small as 50 and the largest BBQ we have provided was for 7,000 people. Menu choices include hamburgers and hot dogs, chicken and ribs, chicken and steak kabobs, and our all-you-can-eat Steak Pit. Apple Spice Junction has four locations in Utah. We are currently planning for another location in Bountiful and South Jordan. Our Orem location serves all of Utah County.
Dear Lizzie Boutique opened in fall 2005 and debuted the Bistro one year later. The Bistro was a natural extension of the delightful atmosphere customers enjoyed in the boutique. The owner, Laura Jarman, was inspired by the notion that a pretty place combined with time tested, traditional lunch fare creates the perfect place for ladies (and gentleman) to eat, visit and enjoy. Dear Lizzie Bistro offers an intimate and sociable setting as a perfect anyday destination to shop and dine. It is also a lovely location to host a girly event, such as a bridal, baby or birthday celebration. We have gathered our favorite recipes from near and far to create our own home-inspired menu, with a few signature treats, such as our tall and fanciful “Dizzy Lizzie” cherry soda delight. The Bistro offers a lunch menu of delicious soups, assorted sandwiches and fresh salads. Don’t miss our captivating cupcakes, signature sugar cookies and gourmet chocolates, along with hot and cold specialty drinks. Our newest introductions include a traditional Afternoon Tea on Tuesdays at 4 p.m., complete with white linens, fresh baked scones and dainty sweets. We are also thrilled to host a weekly workshop series to inspire and delight our guests with local women entrepreneurs and artists. For reservations and more information go to our Web site, www.mydearlizzie.com
Utah County is dominated by franchised restaurants. Spark was started to give people a different dining experience. Everything from the food to the service to the ambiance is meant to give our customers something that leaves them feeling that they left Provo for an hour or two. We opened in October 2008, so we are going on two years. We are different than most restaurants for a few reasons. First, almost everything we make is from scratch. We don’t have a microwave in the kitchen and everything is prepared as ordered. Second, the ambiance of Spark is metropolitan. Finally, our staff is consistent, friendly and attentive to even the smallest details. We have many popular dishes. Our customers can’t agree on a favorite — there are too many. Still, the pommes frites (French for french fries) are definitely up there. What makes them great is just when the fries are about to come out of the oil, fresh rosemary and sage is added giving the fries another layer of flavor. They are served with two house-made sauces: a blue cheese sauce and a garlic aioli. It’s an awesome combination. Our focus is to consistently provide quality food, ambiance and service. Nothing is worse than seeing one of your favorite restaurants go downhill because they cut corners. We’ll continue to dominate at what we do best while improving every day and see where that takes us.
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From the Utah Valley Convention and Visitors Bureau
Tourism works for Utah Valley According to the 2009 Economic Report to the Governor by the Office of Planning and Budget, travelers visiting the state of Utah last year spent $6.23 billion, generating $625 million in state and local tax revenues. This equates to $703 of tax relief for every household within the state of Utah. Utah County ranks second in overall tourism tax revenues generated and fourth in transient room tax (hotel tax) collection. And, because of the way general sales taxes are distributed by the state, Utah County and local cities
benefit substantially from the general sales tax revenues collected from all visitors to the state of Utah. These and other measurement figures serve as important markers for the Utah Valley Convention and Visitors Bureau, Inc. (UVCVB). The UVCVB is a nonprofit, nonmembership organization charged with the task of bolstering longterm economic development by promoting Utah Valley as a business and tourism destination. Led by President and Chief Executive Officer Joel
Racker, the UVCVB staff boasts nearly 50 years of combined hospitality industry experience. The expert staff of UVCVB is comprised of eight dedicated associates who offer complimentary services and assistance planning business meetings, sporting events, global gatherings and family reunions. Whether you’re planning a large meeting or a small gathering, we will help you coordinate accommodations, meeting space, transportation, supplier contacts, itineraries and general travel information. Take advantage of our contacts, experience,
services and expertise from the beginning to the end. Working with the bureau makes planning and implementing a meeting less time consuming and more streamlined, giving your business access to a variety of pivotal services, packages and value-added extras. The next time you’re asked to plan a family reunion or business meeting, consider Utah Valley! Call (801) 851-2100 to schedule an appointment with the bureau, or fill out a Request for Proposal within the Meeting Planners section online at UtahValley.org.
Utah Valley Convention and Visitors Bureau 111 S. University Ave. Provo, UT 84601 (801) 851-2100 www.UtahValley.org
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March 2010
U T A H
David 1 Os mondCovey Center
7
14
8
V A L L E Y
Chamber Leads 2 Group (Lunch)
9
O F
C O M M E R C E
Review3 Gov. Commissioners 4 Chamber New Member OrientationCounty Courthouse
10
men’s 11 Wo Business
Chamber Leads Group (Breakfast)Mimi’s Café
Chamber First Friday ForumMarriott Sundance Night Owling
6
12
E. Lee 13 Rex Run- BYU
Network Lunch
Eggs & IssuesIntermountain Health Care
Gov. ReviewCommissioners offices
15
Chamber ber Chamber 16 Leads 17 Cham Group General Board 18 University-
22
Meeting
23
Zion’s Bank Women’s Division Luncheon
ber 24 Cham 25 Leads Group
29
Utah Valley Youth SymphonyCovey Center
Utah Valley Valey 20 19 Utah Home ExpoExpoHome UVU Events Center
UVU Events Center
26
(Breakfast)Mimi’s Café
28
9
5
offices
BYU Jazz Festival (through the 6th)
(Lunch)
21
C H A M B E R
27
Festival of Colors
31
30
s t n e v E f o r a d n e March Cal
y.com www.utahvalle & g r o . r e b m a h c e h t . w e: ww For more details please visit the calendar listings at the following sit
Customer Service Award nominations under way The Chamber is co-sponsoring and organizing a campaign to identify and honor companies with outstanding customer service in Utah Valley. Human Touch, along with Utah Valley Business Q, will co-sponsor the event and provide on-site evaluation of customer service at no charge to the participating companies. Don’t miss this chance to nominate your company for one of these prestigious awards. The deadline for nominations is April 5. The award is open to
all Chamber members and is intended to bring focus to the importance of customer service and turn customer service into increased sales. Members can participate in five categories: retail, restaurant, financial, consumer services, and medical/dental/health. The deciding factors for the award will be the quality of customer service. Once a business has signed up they will receive a welcome package with the rules and criteria for judging. Each participating business will be visited
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three times between April and October 2010. The visits are conducted by Customer Service Evaluators who will pose as regular customers. The evaluators will wear a concealed video camera that records the visits. The video also provides an objective way to evaluate the performance and identify opportunities to improve. Awards will be given at a gala on Nov. 19. For more information contact the Chamber at (801) 851-2555, or call Oli Olafsson, at Human Touch Consulting at (801) 319-8268.
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U T A H
V A L L E Y
C H A M B E R
O F
March 2010
C O M M E R C E
utah valley chamber
BOARD OF DIRECTORS
EXECUTIVE COMMITTEE
Steve Densley President
GENERAL BOARD Charlie Allen Nu Skin Enterprises John Balian PSCIPCO
Utah Valley Chamber
John Lewis Chairman
Brigham Young University
Rona Rahlf
Scott Barlow Central Utah Clinic Matt Bennett Bennett Communications
Daily Herald
Lance Black Eli Kirk
Jon Anderson
Matt Bowman Novell
Chair Elect
Past Chair
Commerce Real Estate Solutions
James Gilbert Treasurer
Gilbert & Stewart, CPA
Nicke Brown Let’s Logo Leonel Castillo AmBank Mary Crafts Culinary Crafts Alex Dunn APX Alarms
EX-OFFICIO Myla Dutton Community Action Services & Food Bank Jim Evans Xactware
Lee Livingston Fibernet Brad Markus Questar Gas Andre Peterson Tahitian Noni
Jim Ferrin Ferrin Capital Advisors, Inc. Greg Fix Big-D Construction Cynthia Gambill Remedez Hair Spa – AVEDA Aaron Garrity XanGo Val Hale Utah Valley University
Gene Revuelta El Azteca
Dr. Matthew Holland Utah Valley University Joel Racker Utah Valley Conv. & Visitors Bureau
Bruce Rowe Sebo Marketing
Jeff Rust Corporate Alliance
Steve Smoot Utah Valley Regional Medical Center
Shelley Ver Steeg Pregnancy Resource Center
Kelly Ward Zions Bank
Scott Hansen Provo Towne Centre
Kendall Wimmer Thanksgiving Point
Justin Heideman Heideman, McKay, Heugly & Olsen
Gary Winterton Orange Soda
Laura Jarman Dearl Lizzie Boutique
Mayor John Curtis, Helen Anderson Provo City Mayor Jerry Washburn Orem City Commissioner Gary Anderson Utah County
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Tom Wright Action Target
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