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1;Preface;6 2;Contents;7 3;Contributors;9 4;Abbreviations;11 5;Introduction;12 5.1;References;18 6;Part 1 Envisioning and Planning for Virtualization;20 6.1;1 Aligning Goals, Virtuality and Capability: A Virtual Alignment Model ;21 6.1.1;1.1 Introduction;21 6.1.2;1.2 Vision and Goals;21 6.1.3;1.3 State of Virtuality;23 6.1.4;1.4 Capabilities;25 6.1.5;1.5 The Virtual Alignment Model (VAM);27 6.1.6;References;30 6.2;2 Envisioning and Monitoring the Process of Becoming Virtual;32 6.2.1;2.1 Introduction;32 6.2.2;2.2 Envisioning the Virtual Organization;32 6.2.3;2.3 From Vision to Goals, Capabilities and Indicators;35 6.2.4;2.4 Goals for Virtualization;36 6.2.5;2.5 Current Level of Virtuality;37 6.2.6;2.6 Capabilities for Being Virtual;40 6.2.7;2.7 The Research Project;41 6.2.8;Reference;43 6.3;3 The Challenge of Becoming Virtual;44 6.3.1;3.1 Introduction;44 6.3.2;3.2 The Organization;45 6.3.3;3.3 Market;48 6.3.4;3.4 Unit 2 Staff and the GNO;50 6.3.5;3.5 Strategic Challenges for the Coming Year;51 6.3.6;3.6 Information Technology;52 6.3.7;3.7 Possible Solutions;58 6.3.8;3.8 Toward Virtualization: Baseline Measurements;60 7;Part 2 New Insights into Knowledge Management and Virtualization;62 7.1;4 Social Uncertainty in Virtual Organizations: A Preliminary Ontology of the Constituent Elements;63 7.1.1;4.1 Introduction;63 7.1.2;4.2 Background;64 7.1.3;4.3 Theory Development;67 7.1.4;4.4 The Formula for Social Uncertainty;71 7.1.5;4.5 Social Uncertainty in Unit 2;72 7.1.6;4.6 Conclusion;77 7.1.7;References;78 7.2;5 When Communities of Practice Fail: Community Ties and Organizational Commitment;80 7.2.1;5.1 Communities of Practice;80 7.2.2;5.2 Research Approach;82 7.2.3;5.3 Results;86 7.2.4;5.4 Discussion;90 7.2.5;5.5 Future Research;92 7.2.6;References;93 7.3;6 An Exploratory Survey of the Structure and Components of Organizational Memory;95 7.3.1;6.1 Introduction;95 7.3.2;6.2 Background;96 7.3.3;6.3 Researching Organizational Memory;98 7.3.4;6.4 The Investigation;99 7.3.5;6.5 Results;100 7.3.6;6.6 Discussion;108 7.3.7;6.7 Conclusion;114 7.3.8;References;115 7.4;7 The Organization as a Transactive Memory System ;117 7.4.1;7.1 Introduction;117 7.4.2;7.2 Background;117 7.4.3;7.3 Uncovering and Evaluating TMS;120 7.4.4;7.4 The Nature of the Organizational TMS;122 7.4.5;7.5 Quantitative Evaluation of the TMS;130 7.4.6;7.6 Implications for IS to Support TMS;130 7.4.7;7.7 Conclusion;136 7.4.8;References;138 7.5;8 Adoption of
Technologies for Virtual Work;140 7.5.1;8.1 Introduction;140 7.5.2;8.2 Technologies for the Virtual Organization in Unit 2;141 7.5.3;8.3 Method;142 7.5.4;8.4 User Response;142 7.5.5;8.5 Discussion and Conclusion;154 7.5.6;References;154 7.6;9 Monitoring, Control and the Performance of Virtual Work ;155 7.6.1;9.1 Introduction;155 7.6.2;9.2 Background;156 7.6.3;9.3 Research Approach;159 7.6.4;9.4 External Control of Virtual Knowledge Workers;160 7.6.5;9.5 Internal Control of Virtual Knowledge Workers;162 7.6.6;9.6 The Role of Technology in Controlling Virtual Knowledge Workers;167 7.6.7;9.7 Conclusion;169 7.6.8;References;170 8;Part 3 Understanding Virtualization;172 8.1;10 The Challenge of Becoming Virtual, Part 2;173 8.1.1;10.1 Introduction;173 8.1.2;10.2 Efforts to Build the Virtual Organization;173 8.1.3;10.3 Progress Toward Being Virtual;176 8.1.4;10.4 Subsequent Activities;178 8.1.5;10.5 One More Survey;179 8.2;11 Reflections from the Frontline: The Journey of a Knowledge Manager;182 8.2.1;11.1 Introduction;182 8.2.2;11.2 Infatuated by the Idea of Virtual Collaboration;182 8.2.3;11.3 The Notion of Virtualization;184 8.2.4;11.4 Beginning to Grasp the Complexity;185 8.2.5;11.5 All the Way Virtual or a Two-Tier Strategy?;185 8.2.6;11.6 Light at the End of the Tunnel;191 8.2.7;11.7 Preparing for the Future: Lessons for Knowledge Managers;194 8.2.8;11.8 Conclusion;196 8.2.9;References;197 8.3;12 The Forensics of a Challenged EAN/ISBN : 9783790819588 Publisher(s): Physica-Verlag Format: ePub/PDF Author(s): Klobas, Jane E.
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