Presentation Of Services Focus Unit 3 Oak Industrial Park Great Dunmow Essex - CM6 1XN United Kingdom Tel – 44+ (0)1371 877287 www.f2uk.com danny@f2uk.com Danny Jennings
2014
Company Background
Focus Group
Focus were first established in 2000 as a dynamic solutions provider for the logistics fulfilment industry and one of the true and first fulfilment companies offering a full service package of services to a wide range of customers across a diverse range of industries. Because of our expertise in all aspects of global logistics we normally have a solution from our portfolio of services all performed in house and under our own steam! Our prominent position in the market allowed us to grow substantially over the years, keeping in touch with new trends and developments that allow us to solve any of your daily fulfilment and logistic issues. With the growth of web based technology we have expanded our online business and support all aspects of online business through investment in technology and now offer a seamless “click to pick� fulfilment service through any of our own websites or through your own. Focus have a wealth of knowledge and experience to help you in the logistic jungle and help you see more clearly, more focused!
Focus Group - Services • Logistics Solutions
• Product Development
• Storage, Distribution & Fulfilment
• Marketing & Public Relations
• Response fulfilment
• Website Design & Management
• Mail Order
• Media support services
Storage, Distribution, Fulfilment & Related Support Services
Storage, Distribution & Fulfilment •
Handling & Storage • • • • •
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7,000 sq ft warehouse. Racked Storage Bulk Store Shelved main picking area. All stock fully located
Distribution • Twice Daily Royal Mail Collection. • Daily Courier Despatch. • Daily service Worldwide.
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Order Processing & Picking • • • •
Orders received direct into Order Processing system from clients. All picking is double checked before packing for dispatch. Most orders picked same day. Standard 24 hour delivery – 99% achieving next day delivery.
Storage, Distribution & Fulfilment •
Sampling – Media Support • • • •
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Management of product sampling campaigns. In house capability to receive, handle, repack and re-label. Distribution to DC or direct to store 1000’s of campaigns handled
Kitting • POS and promotional kits completed in house. • Single to multi-part kits • Quality assured
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Labelling, repacking & assembly • Examples - EEC address label, local barcode, repack from 12’s to 6’s, etc. • Packing product from receipt of components. • Assembly and packing of counter top display units.
Storage, Distribution & Fulfilment •
Mechanical – Machinery packing • • • •
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Reporting • • • • •
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Blister Packing Heat Wrapping Shrink Wrapping Strapping.
Powerful Bespoke reporting E-mail reports as and when required. Designed to customers exact requirements. Updated from every minute to every hour, or when a transaction is processed. Trigger reporting.
Technology • • •
Powerful server with remote access. Client portal. Virtual Portals for website access
Storage, Distribution & Fulfilment •
Full range of Response Fulfilment services available.
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For handling and enquiries we can offer: • • • •
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Data capture and processing: • • • •
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PO Box response. Freepost address facilities. Web response. Fax response
Capture by telephone, fax and e-mail. Validation. Order processing. Document/leaflet dispatch.
Mailing: • Mail merge and printing. • Bespoke envelope /carton supply • Full mailing facilities and services worldwide
Customer Profile – Storage, Distribution & Fulfilment.
• Primesight
• Cadbury
• MYOB
• Pretty Green PR
• Walt Disney
• Positec Industries
• Procter and Gamble
• Saga
• M&C Saatchi
• Mamut ASA
• 20th Century Fox
• Beiersdorf AG
Website Development & Management
Website Development & Management If you are a business with a product to sell, online stores have become as important a part of any business as a telephone and a bank account, you simply cannot do without one. Focus are aware of the continuing changes in consumer buying trends and since 2004 have offered our clients the services of department store online, as part of our website development & Management service package. Department store online is a fully functioning retail website operated by Focus Group and offering our clients: – – – – – – – – – –
Instant online retail presence Ability to update with new products, promotions, pricing, etc. in minutes Mailing facility to existing Store Customers ( circa 35,000 Early 2013 ) Promotional discounts, codes and offers Live credit / debit card transactions Orders instantly mapped to Focus order processing system Orders received by 1:00pm dispatched the same day Anonimity from potential competition Full integration with fulfilment for reporting Telephone customer helpline facility
Website Development & Management Online client profile
Monster slipper joined focus in mid 2007 and was offering a range of 5 or 6 lines of novelty slippers, processing 3 or 4 orders per day. Focus acquired the business in 2009 and started a process of growth involving logistic support, enhancements and product development. Introduction of new designs, fresh ideas, new logos and new website was key to its exposure. Keeping up with new developments online, via social media, videos etc. Its growth has been phenominal and we saw up to 1000 orders per day leading up to Christmas 2012, all orders received before 3pm were picked, packed and despatch same day, all integrated with the focus order processing and fulfilment system. Hand in hand ( or foot in foot ) we have gained invaluable experience in both online retailing and how to service website and keep maintain customer satisfaction. These services are now of course available to all Focus Fulfilment customers
Customer Profile – Website Development & Management
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Beautystore Online
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Monster Slippers
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Departmentstore Online
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Keromask
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Blunt umberellas
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Chawtons
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Positec
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Yuu Bags
Focus – Your Friend in Fulfilment