Online New Hire Training October 2013
National Government Services Subsidiary of WellPoint, Inc. Leading provider of federal health information technology and administration services Medicare Administrative Contractor • Region B Durable Medical Equipment • Jurisdiction 6 • Jurisdiction K Other Contracts: • Small Business Health Options Program Premium Aggregation Services (SHOP PAS) • Next Generation Desktop • Common Electronic Data Interchange (CEDI) • Payment File Development Contractor (PFDC) • World Trade Center (WTC) First Responders Medical Payments
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About us:
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Federal Regulations
CMS requires all contractors to provide general compliance training for new employees at or near their hire date.
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National Government Services is a contractor for the Centers for Medicare & Medicaid Services (CMS) and must adhere to the Compliance Program Guidance on conducting effective training and education.
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History of NGS New Hire Training Prior to 2010, NGS provided training in a classroom setting.
Scheduling training rooms Associates to attend at a set time Printing materials Retain copies of sign in sheets
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This forum required:
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Changing Environment After 2010, NGS became more virtual
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Approximately 2000 associates 15 different sites Increase in Off Premises Workers
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Original Online Course Allowed: Associates to complete the course at their own pace Reduced on site resources Provided automated attendance tracking
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Course was efficient, however was structured and in a standard PowerPoint presentation
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Revised Online Course Refreshed Version is:
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Engaging Interactive board game Known as “Compliance Land”
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Compliance Land
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Course Menu
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Compliance Land
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Question Card Navigation
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Compliance Land Assessment Associate Requirements:
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Associate must attain 80% or higher Re-take for anyone below 80%
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Acknowledgement Includes adherence to: • Our Standards of Ethical Business Conduct • Confidentiality Statement • Internal Revenue Services/Social Security Administration Statement • Response to five disclosure questions
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Sign an Acknowledgement form
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Effectiveness Online New Hire Training-Before and After Game Board 100 95 90 85 80 75
Month/Year Training Completed - Revised Training implemented Oct 2012
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Average test score percentage
Average test score percentages by month
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Summary
Is Interactive Provides more enjoyable experience More efficient Electronic Audit Trail Eliminates paper Increased assessment scores
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Refreshed online course:
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Satisfaction Survey Sent to Ethics and Compliance Six Categories: • Courseware (overall learning material) • Learning effectiveness • Job impact • Online delivery • Perceived value (most useful and least useful) • Return on investment Responses are ranked 1-5, with 5 being the highest NGS average score is 4.5
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Survey Results:
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Questions
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