THE INTEGRATION OF QUALITY AND COMPLIANCE
Our History of Quality
Quality at Cahaba
Why is quality important to Cahaba?
Quality Policy
Compliance Officer
Auditing and Monitoring Provider Contact Center call review Shredder Bin checks QA QASP Quality Audits
QA and QASP Quality Assurance (QA) Quality Assurance Surveillance Plan (QASP)
¤ Contains (1)
performance measures which are:
qualitative (relating to quality or accuracy of something as 0pposed to its size or quantity) or (2) quantitative (measurable-capable of being measured or expressed based on the amount or number of something)
Response and Prevention QMS
QMS
SCARs Supplier Corrective Action Request
Assignee
Assignee
CPARs Corrective Preventative Action Request
QMS
Assignee
Assignee
QMS
• Receive CPAR Form • Assign to Responsible Mgr • Analyze Root Cause
• Submit Action Plan
• Approve Plan
• Implement Plan
• Submit Completed CPAR • Verify Effectiveness
Education and Training
Efficiencies
Efficiencies
Questions?