Bon secours cr education het best practice

Bon Secours Health System, Inc. Corporate Responsibility: On-Line Education and Training Rebekah Latchis, JD Director, Corporate Responsibility Services, BSHSI

Annual Corporate Responsibility (CR)/HIPAA Privacy Education n Created, designed and implemented by Bon Secours n Reviewed and revised on an annual basis n Risk based n Visible support by senior and executive leaders n Focus on supporting and enhancing Bon Secours' Mission, Values, and Operating Principles

Background n Prior to 2008 l“Off-the-shelf” lInconsistent messaging lVarious delivery methods lDifficult to track completion n 2008 lCR Education development brought “inhouse” lSystem-wide eLearning platform (HealthStream)

Creation, Design, Implementation

Creation n Focus on Bon Secours mission and values, Code of Conduct n What are our risks? lFraud, waste, and abuse lHIPAA Privacy lStewardship n Relevant for all employees n Real life scenarios

Creation: Practical Steps n Corporate Responsibility department prepares content outline n Outline is shared with key stakeholders for feedback n Feedback is integrated and content forwarded to eLearning designer n Iterative process begins to transform content outline to modules relevant and engaging for adult learners

Design nď Ž Audio and captions

Design, cont’d n Interactive n Resources n Various methods of conveying information lReal life scenarios l“Choose your own adventure” lQuizzes lPop-ups n Role-based

Design: Core Components n All modules contain a set of core components (elements of our CR Program) lIdentification of applicable leadership lDiscussion of the Code of Conduct lStep by Step Process for asking questions and raising concerns lNon-retaliation policy lEmployee and leader responsibilities

Implementation n Assigned at the corporate level but tracked locally n 3 months to complete n All employees, leaders too! n Disciplinary action for non-completion n Completion rates reported to the Board

Why Successful? n Focus on our Health System’s mission and values n Risk based n Consistent messaging n New every year – less risk of education fatigue n All held to same standard n Ease of reporting

Questions?

Rebekah Latchis Director, Corporate Responsibility Services Bon Secours Health System, Inc. Rebekah_latchis@bshsi.org