POST: GRADE: RESPONSIBLE TO: HOURS OF WORK: BASE: DATE:
Job Description IT Support Technician Business and Learning Support Scale 4 IT Development & Resources Manager 36 hours per week: 8.30am – 5.00pm three days/week, 12.00 – 7.30pm one day/week and 8.45am – 4.45pm Fridays. Enfield March 2010
The post-holder must, at all times, carry out his/her responsibilities in accordance with College policies, actively supporting the mission of Capel Manor College as outlined in the Strategic Plan The postholder will assist the IT Development & Resources Manager on IT and support the provision of an effective IT service. To ensure coordination of the College’s provision across all college centres the postholder is required, as necessary, to work at other centres. As the College increases its opening hours to support flexible learning, the post may involve some weekend and evening work, which will need to be rostered. The job description is for the post as presently constituted. It should be noted that certain duties may change in response to the needs of the service. It is the practice of this College to periodically review job descriptions and to update them to ensure that they relate to the job as being performed. The college will undertake to discuss any proposed reasonable changes and will seek to reach agreement with you prior to amendment. However, in the event that agreement is not possible, the College reserves the right to insist upon any reasonable changes after consultation with you. The post-holder will be responsible for assisting with: 1.
System checks and backup monitoring and reporting;
2.
installation, maintenance and fault diagnosis of IT equipment;
3.
providing a desk-top and help-desk support service to staff and students;
4.
assist with the co-ordination of the College's network on a day-to-day basis.
5.
routine upgrades of hardware, operating systems, applications and/or add additional services to ILT systems;
6.
assist in creating user accounts and permissions, mail services, file and print services, intranet, anti-virus, backup and restoration, data and resource;
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IT Support Technician ‌ 7.
the maintenance of network documentation: producing and updating user guides and operating support guides as appropriate and maintaining up-to-date inventory of IT hardware and software;
Shared technical duties with the IT Development & Resources Manager 8.
Support and responding to technical queries on hardware and software from students and staff;
9.
installing and configuring of hardware and software including Windows server 2003, IIS 6.0, Exchange server 2003, SQL server, Windows XP;
10.
Maintaining and servicing WINS, DNS, DHCP, ISA server, Terminal Services, RIS, and SUS.
11.
maintaining standard client applications (currently include Office 2003, Capita Unite System, Autolib Library System, Papercut print controlling system and curricular software;
Other duties 12.
undertaking any other duties and responsibilities of a similar nature as required.
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CAPEL MANOR COLLEGE PERSON SPECIFICATION IT Support Technician
Competence / Criteria Qualifications National Diploma or City & Guilds Level III in computing or equivalent qualification HND in relevant Discipline Clean Driving Licence Experience Experience of working with communications technology hardware and software Previous FE experience
Essential (E) or Desirable (D) E D D
E D
Skills / Knowledge A good working knowledge Microsoft Office 2003 and Windows operating systems and a basic understanding of network protocols Familiarity with network hardware and software protocols Knowledge of VLE Capel Moodle
E D
Personal Skills Good interpersonal skills To work effectively as part of a team To be able to work unsupervised To be able to manage own workload and prioritise Flexible and able to work under pressure A customer orientated approach to service delivery
E E E E E E
Other Willingness to travel to other centres
E
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E