April/May 2014 by European Cleaning Journal

The pan-European magazine for the professional cleaning sector

APRIL/MAY 2014

EXHIBITION GUIDE

SPECIAL REPORT

BUSINESS FOCUS

Engaging with your customers Page 167

ISSA/INTERCLEAN Amsterdam

Cleaning as conservation

Women leading the industry

Page 49

Page 175

Page 27

YOU NEED TO DELIVER. LET’S WORK TOGETHER TO MAKE IT HAPPEN.

AT DIVERSEY CARE, WE UNDERSTAND WHAT IT TAKES TO RUN A SUCCESSFUL AND SUSTAINABLE FACILITY CLEANING OPERATION.

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CONTENTS

April/May 2014 | Vol.22, No.2

COVER STORY

SPECIAL REPORTS 27 Women as industry leaders

24 Hagleitner A new range of products

A special report by ECJ on inspirational women in the cleaning industry.

BUSINESS 167 No more room for bad service Hartley Milner highlights the importance of engaging with your customers.

41 New era of floor care Special report on floor polishing from Diversey Care.

46 What comes next? A look at trends from future scientist Erik Händeler.

49 ISSA/INTERCLEAN Amsterdam Your guide to the exhibition, and to Amsterdam, is over 100 pages.

161Chemical conundrums 03 News

Which are the most challenging cleaning jobs for chemical manufacturers?

170Designing out discomfort

14 European reports

Unger’s Torsten Deutzmann on how ergonomics has improved cleaner’s lives.

173Software - the bottom line Do mobile technology solutions make financial sense for cleaning firms?

175Preserving our heritage How cleaning can help to maintain buildings in need of restoration.

178The picture across Europe A look at the differing façade maintenance challenges across Europe.

Criterion Publishing Ltd PO Box 299, Chesham, Buckinghamshire HP5 1FP UK T +44 (0)1494 791222 F +44 (0)1494 792223 info@europeancleaningjournal.com www. europeancleaningjournal.com Subscriptions UK - £60 / Continental Europe - £70 / International - £80

Editor Michelle Marshall Features Writer Ann Laffeaty Advertisement Director Chris Godman Advertisement Sales Carole Dawson Circulation Marie Payne

Italy, Spain & Switzerland Fabio Potesta Mediapoint & Communications Corte Lambruschini, Corso Buenos Aires, 8 V0 Piano, Interno 7 16129 Genova, Italy T +39 010 570 4948 F +39 010 553 0088 info@mediapointsrl.it www. mediapointsrl.it

European Cleaning Journal is published six times a year by Criterion Publishing Ltd. Although every effort is made to ensure the accuracy and reliability of material published in European Cleaning, Criterion Publishing Ltd and its agents can accept no responsibility for the varacity of claims made by contributors, manufacturers or advertisers. Copyright for all material published in European Cleaning remains with Criterion Publishing Ltd and its agents.

Germany Reinhard Knittler Knittler Medien, Mittlerer Hubweg 5, D-72227 Egenhausen, Germany T +49 7453/9385 787 F +49 7453/9385 797 info@knittler.de www.knittler.de ISSN 0968-901X ©Criterion Publishing 2014

1967

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Worldâ&#x20AC;&#x2122;s Leading Trade Fair for Cleaning Professionals

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Expand your global network Join us for our 25th Anniversary edition! Organised by:

In association with:

Official media partner:

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NEWS & EVENTS

Latest News & Events from ECJ

Conference looks at hand hygiene from different angles

Bookmark the ECJ website and don’t miss our regular blogs - including Dr Ilham Kadri from Diversey Care, Rob den Hertog of Amsterdam RAI, Mike Sullivan of GOJO, EUnited’s Markus Asch and Unger’s Torsten Deutzmann www.europeancleaningjournal.com

EVENTS The implications of poor hand hygiene on a local, global and national scale were considered at a recent conference held in London. More than 60 delegates from cleaning and hygiene companies, hospital trusts, local authorities and retail giants attended the event which was hosted by the Royal Society for Public Health. The conference took the theme: ‘The science and behaviour behind hand washing at home, work and on the move’ and speakers included public health consultants, behaviour change experts and lecturers from the London School of Hygiene and Tropical Medicine. Topics under discussion included the importance of hand washing with soap in developing countries and why some healthcare and catering workers are still neglecting their hand hygiene. The conference also focused on the dangers of conditions such as diarrhoea and respiratory illnesses. The hands play a key role in spreading such conditions according to independent health and safety consultant Dr Lisa Ackerley. “Diarrhoea causes four per cent of deaths worldwide and kills 2.2 million people globally, most of them aged under five

years,” she said. “Respiratory illnesses such as flu affect between three and five million of us worldwide every year, resulting in between a quarter and a half a million deaths.” Soap most effective Dr Valerie Curtis, a reader in hygiene at the London School of Hygiene and Tropical Medicine, told the conference that hand washing with soap was the most effective way of reducing the risks of diseases spread via the faecal-oral route in developing countries. “International attention is not focused on diarrhoea or hand hygiene – it is focused on water treatment,” she said. “But hand washing with soap could save 650,000 lives a year globally. It could help prevent SARS, AIDS, cholera, pandemic flu and malnutrition.” According to Curtis, diarrhoea kills more children than AIDS, malaria and measles combined. “However, people don’t like to talk about it so there is no funding.” The event was sponsored by Lifebuoy and Deb and Anita Gopal, global social mission manager of Unilever’s Lifebuoy brand, also addressed the conference. Lifebuoy has made it a mission to save lives by changing the hygiene behaviour of one billion people by 2015.

Les implications d’une mauvaise hygiène des mains aux niveaux local, national et mondial ont été considérées lors d’une récente conférence tenue à Londres.

May 6-9

October 21-23

ISSA/INTERCLEAN Amsterdam

CleanExpo Moscow

Amsterdam, Netherlands www.issainterclean.com

Moscow, Russia www.cleanexpo.ru

May 19-21

October 30-31

Commercial Cleaning & Hygiene

EHEDG World Congress

Dubai, UAE www.middleeastclean.com

Parma, Italy www.ehedg-congress.org

May 28-31

November 4-7

Cleanexpo Novosibirsk

ISSA/INTERCLEAN North America

Novosibirsk, Russia www.cleanexpo.ru

Orlando, USA www.issainterclean.com

May 29-30

November 27-29

Clean NZ

Clean India

Auckland, New Zealand www.cleannzexpo.co.nz

Ahmedabad www.cleanindiashow.com

June 11-14

February 25-27 2015

Cleaning Show Romania

ISSA/INTERCLEAN Latin America

Bucharest, Romania www.cleaningshow.ro

Mexico City, Mexico www.issainterclean.com

September 3-4

March 10-12 2015

Cleaning Expo Scotland

The Cleaning Show

Glasgow, Scotland www.cleaning-expo.com

London, UK www.cleaningshow.co.uk

September 18-20

March 24-26 2015

Pulire Asia Pacific

Cleaning Expo 2015

Bangkok, Thailand www.pulire-asiapacific.com

Birmingham, UK www.cleaningexpo.com

September 28-30

April 22-24 2015

Cleaning in Tomorrow’s World

ISSA/INTERCLEAN CEE

Tampere, Finland www.cleaningcongress.fi

Warsaw, Poland www.issainterclean.com

September 30-October 2

October 20-23 2015

Finnclean

ISSA/INTERCLEAN North America

Tampere, Finland www.finnclean.fi

Las Vegas, USA www.issainterclean.com

October 21-23

Clean Middle East Pulire Dubai, UAE www.cmepexpo.com

To have your event included in Events, contact ECJ via email at: michelle@europeancleaningjournal.com

Die Auswirkungen schlechter Handhygiene auf lokaler, nationaler und globaler Ebene wurden bei einer kürzlich in London stattgefundenen Konferenz erörtert.

Durante una conferenza tenutasi di recente a Londra, sono state prese in esame le implicazioni che la scarsa igiene delle mani ha su scala nazionale e mondiale.

April/May 2014 | ECJ | 5

NEWS Interserve buys Rentokil Initial business UK building services and construction company Interserve is to buy Rentokil’s Initial Facilities maintenance business in a deal worth 303 million euros. The acquisition gives Interserve access to more than 400 private sector customers including JP Morgan, the London Underground and Debenhams. The deal will add doubledigit percentage growth to earnings next year and a little less in 2014 - probably midsingle digits - Interserve chief executive Adrian Ringrose told Reuters. He said there was “definitely a more optimistic outlook” for 2014, based on the upturn in

Britain’s construction sector at the end of last year. The deal comes as Rentokil, whose services range from pest control to catering and security, nears the end of a major restructuring programme to focus on core businesses. It said proceeds from the sale would be used primarily to pay down debt. Initial Facilities provides building services including cleaning, catering, security, and mechanical and energy management. Ringrose added: “The rationale behind the deal is to make us a bigger player in a big market that’s growing.” Mike Brown, managing director of Initial Facilities commented:

• La société britannique de services de bâtiment Interserve va reprendre la société Rentokil Initial Facilities. • L’association professionnelle allemande VDMA, qui représente les fabricants de machines de nettoyage, s’attend à voir son marché domestique croître de jusqu’à 3 pour cent en 2014.

April/May 2014 | ECJ | 6

2014 caution

“”This is a good combination and a very complementary home for our business, its customers and employees. We will be a core part of one of the UK’s largest support services organisations and that focus will undoubtedly present new opportunities that all of our stakeholders can be excited about.” www.interserve.com

ECJ is the official media partner of ISSA/ INTERCLEAN Amsterdam in May. Don’t miss the comprehensive show guide starting page 49

•Das in Großbritannien ansässige Gebäudetechnikunternehmen Interserve erwirbt das Unternehmen Rentokil Initial Facilities. • Der deutsche Fachverband VDMA, der Reinigungsmaschinenhersteller repräsentiert, erwartet ein Wachstum des Binnenmarkts von bis zu 3 Prozent im Jahr 2014.

VDMA, the German trade association representing machine manufacturers, has issued cautious predictions for 2014. It forecasts the German market will grow by between one and three per cent this year, following a rise of just 0.6 per cent last year to a turnover of 925 million euros. But this latest prediction is still subject to great uncertainty, said chairman Markus Asch. “We view with considerable concern the devaluation of currencies in the important future markets.” German manufacturers represent a world market share of 20 per cent and a market share in Europe of around 50 per cent.

• La Interserve, impresa di servizi con sede nel Regno Unito, sta per acquisire la Rentokil Initial Facilities. • L’associazione tedesca di categoria VDMA, che rappresenta i produttori di macchine per le pulizie, prevede di una crescita nel mercato interno fino al tre per cento nel 2014.

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NEWS Hand hygiene in Irish hospitals falling short Almost a third of hand washing opportunities were missed by staff in Irish hospitals last year according to the country’s Health Information and Quality Authority. And at one hospital, levels of hand washing compliance - said to be central to preventing the spread of hospital infections were observed to be as low as 28 per cent. The HIAQ studies revealed that of the 1,500 hand hygiene opportunities observed during the period, only 69 per cent were taken by hospital staff. In an inspection at Letterkenny General Hospital in February

2013, just 28 per cent of handwashing opportunities were seen to be taken - though this figure rose to 58 per cent during a follow-up inspection in June of the same year.

Non-compliance As well as observing hand hygiene practices among staff, inspectors also took a look at the physical environment in hospitals to gain a general picture of infection prevention and control. Common non-compliance issues recorded by inspectors included issues around the cleanliness in wards, patient

• Les personnels des hôpitaux irlandais ont manqué près du tiers des occasions de se laver les mains, indique l’autorité d’information de santé et de qualité du pays. • Amano Pioneer Eclipse, spécialiste américain du soin des planchers, a repris à Nilfisk la société Clarke American Sanders, spécialisée dans le soin des planchers de bois.

US acquisition

equipment and other patient areas that included light to heavy dust. Chipped paintwork, staining and damaged equipment were also noted. And some utility rooms were found to be unsecured which was said to create the potential for unauthorised access to needles, syringes and medications. A total of 54 inspections were carried out by Hiaq in 49 hospitals over a 14-month period between November 2012 and December 2013. In cases where hand washing was observed, 79 per cent complied with best practice.

• Laut der Health Information and Quality Authority (irische Regierungsbehörde, die die Sicherheit und Qualität des Gesundheitswesens und der Sozialfürsorge überwacht) versäumten die Mitarbeiter in irischen Krankenhäusern im letzten Jahr fast ein Drittel aller Gelegenheiten zur Händewäsche. • Amano Pioneer Eclipse, das in den USA ansässige Unternehmen für Bodenpflegesysteme, hat die auf Holzbodenpflege spezialisierte Firma Clarke American Sanders von Nilfisk-Advance erworben.

US-based manufacturer of floor care systems Amano Pioneer Eclipse is to purchase Clarke American Sanders from Nilfisk-Advance. “Amano Pioneer Eclipse is very excited to acquire Clarke American Sanders,” commented Tom Benton, president and ceo of Amano Pioneer Eclipse. “Our management team has significant experience with both the Clarke American Sanders brand and the wood floor industry in general, which makes us uniquely qualified to provide the product quality and customer service levels the industry has come to expect from this brand.”

• A detta dell’autorità sanitaria Health Information and Quality Authority dell’Irlanda, l’anno scorso almeno un terzo di possibilità di lavaggio delle mani sono state perse per negligenza dal personale degli ospedali irlandesi. • Negli Stati Uniti d’America, l’azienda di sistemi di cura dei pavimenti Amano Pioneer Eclipse ha acquisito dalla Nilfisk- Advance la Clarke American Sanders, specializzata nella cura dei pavimenti in legno.

April/May 2014 | ECJ | 9

NEWS Consumers ‘disappointed’ P&G Professional has carried out a European survey into public attitudes and perceptions of cleanliness and disinfection standards in hospitality establishments and care homes in the UK, France and Germany. This reveals a disconnect between what business owners are doing in terms of cleaning and disinfection practices and what consumers expect. The survey of 2,100 people revealed that 93 per cent of consumers expect businesses to do more to ensure their premises are germ-free and over 90 per cent expect business operators to disinfect everyday as part of their daily routine. The research also showed

that consumers are extremely cautious about cleaning and disinfection standards when eating out. Over 40 per cent of people confessed to wiping their cutlery or crockery before they begin to eat in a restaurant and 20 per cent of 18-34 year olds said they take their own bed linen or towels when staying in a hotel, guest house or B&B. “Daily cleaning of a professional establishment is one thing but deploying a robust disinfection programme and using the right products to tackle bacteria like salmonella, MRSA or E.coli is quite another,” said Jayne Clark, P&G Professional sales director for the UK and Ireland.

• P&G Professional a fait connaître les résultats d’une étude européenne sur les perceptions, par le grand public, des normes de propreté et de désinfection au Royaume-Uni, en France et en Allemagne. • Henry Unger, qui a fondé il y a cinquante ans l’entreprise d’outils de propreté qui porte son nom, a reçu, à titre posthume, le Prix des réalisations d’une vie de l’International Window Cleaning Association (IWCA).

Posthumous award for Unger Henry Unger, founder of the global company that has been producing professional cleaning tools for over 50 years, has received a posthumous Lifetime Achievement Award from the International Window Cleaning Association (IWCA). Unger was passionate about improving the lives of window cleaners and strived to design products that achieved the best results while making jobs safer, quicker and easier. He was an active member of the IWCA from the start, strongly supporting its mission to develop professionalism and ethics. The IWCA Lifetime Achievement Award was established to honour a current

•P&G Professional hat die Ergebnisse einer europäischen Studie zur öffentlichen Wahrnehmung von Reinlichkeit und Desinfektionsstandards in Großbritannien, Frankreich und Deutschland veröffentlicht. • Henry Unger, der vor 50 Jahren die Reinigungsgerätefirma Unger gründete, wurde von der International Window Cleaning Association (IWCA) posthum mit dem Lifetime Achievement Award für sein Lebenswerk ausgezeichnet.

or former individual member of the IWCA who has made a major lifelong contribution to the window cleaning industry as a practicing window cleaner, supplier, promoter or leader. Mark Unger, Henry’s son, still helps to run the company today, together with his two brothers. He commented: “Although Henry is no longer with us having passed away in 1996 - his legacy lives on. His greatest wish was to be remembered as someone who helped to make the industry more professional, developing equipment that enables window cleaners to accomplish their tasks in the easiest, quickest and safest ways possible.”

• La P&G Professional ha rivelato i risultati di uno studio europeo sulla percezione pubblica degli standard di pulizia e disinfezione nel Regno Unito, in Francia e in Germania. • Henry Unger, fondatore della Unger produttrice di attrezzi di pulizie fondata oltre 50 anni fa, ha ricevuto il premio postumo Lifetime Achievement Award dell’associazione International Window Cleaning Association (IWCA).

NEWS Sodexo named top sustainability performer Facilities services leader Sodexo has been ranked as the best performing company for social, environmental and economic performance in the RobecoSAM Sustainability Yearbook 2014 as Sector Leader and Gold Class. This is the seventh consecutive year the company has won this accolade. Sodexo earned the highest overall score in its peer group, 80 per cent (compared to a sector average of 48). And it was awarded a perfect score - 100 - for the positive local impact of its business operations around the world. Sodexo also won the highest

score in its industry in the social pillar - a significant achievement considering it employs almost 428,000 people across 33,300 client sites in 80 countries.

2,000 companies Damien Verdier, Sodexo Group chief marketing and strategic planning officer said: “We are very proud to again be leading our business sector for our efforts and achievements to contribute to the economic, social and environmental development of the cities, regions and countries where we operate.” The yearbook is published by

•Le prestataire de services d’immeuble Sodexo a, pour la septième année consécutive, été nommé l’entreprise la plus performante pour ce qui est de la performance sociale, environnementale et économique. • Deb Group, un spécialiste de la protection de la peau en milieu industriel, a conclu un accord avec Evonik Industries pour la reprise de Stoko Professional Skin Care.

Stoko sold

RobecoSAM, a leading asset management company focusing on sustainability investing. This year more than 2,000 companies were considered for inclusion in the yearbook, using up to 120 financial, environmental, social and economic indicators to evaluate companies in 59 industries. The RobecoSAM Sustainability Yearbook is regarded as the world’s most comprehensive publication on corporate sustainability performance, in part due to continually raising the bar for inclusion. www.yearbook.robecosam.com

•Sodexo, Anbieter von Facilitymanagement, wurde im siebten Jahr in Folge als bestes Unternehmen in den Bereichen soziale, ökologische und wirtschaftliche Leistung genannt. • Die Deb Group, Spezialist für Hautschutzsysteme im gewerblichen Bereich, hat sich mit Evonik Industries über den Erwerb des Geschäftsbereichs Stoko Professional Skin Care geeinigt.

Occupational skincare specialist Deb Group has reached an agreement with Evonik Industries to acquire the Stoko Professional Skin Care business. “It has been a long-standing ambition of Deb’s to join forces with Stoko,” said Bryan Anderson, ceo of Deb. “We want to create the world’s most comprehensive and effective skin care product range for the workplace.” Patrik Wohlhauser from the Evonik executive board, commented: “While Stoko Professional Skin Care enjoys an excellent reputation on the market, its business model differs from that of Evonik today.”

• La fornitrice di servizi Sodexo è stata nominata l’impresa con il miglior rendimento sociale, ambientale ed economico per il settimo anno consecutivo. • La Deb Group, specializzata nella cura della pelle per il settore professionale, ha firmato un accordo con la Evonik Industries per rilevare l’attività Stoko Professional Skin Care.

NEWS WFBSC New York meet success

First ever Singapore forum

The picture above shows an industry panel discussion during the recent World Federation of Building Service Contractors (WFBSC) congress in New York City, USA. Contractors and industry leaders from around

The first ever Singapore Cleaning Industry Forum was held recently. Hosted by the organisers of the Pulire Asia Pacific 2014 exhibition, this event was the first of a series planned for south-east Asia. More than 70 people attended the event, which was moderated by associate professor Tan Eng Khiam from the National University of Singapore’s Department of Building School of Design and Environment. Themes included the need to upgrade the image of the cleaning profession, which many still see as a low skilled and low paying job. Also on the agenda was the role of the government in

the world gathered to attend presentations from some of the USA’s leading business speakers, and speeches by cleaning sector experts. • For a full report read the June/ July edition of ECJ.

• La World Federation of Building Service Contractors (WFBSC) a tenu son 20ème Congrès à New York, en présence de prestataires de services de bâtiment du monde entier. •Les organisateurs du salon Pulire Asia Pacific, qui a aura lieu à Bangkok en septembre, a récemment tenu le Singapore Cleaning Industry Forum.

April/May 2014 | ECJ | 12

• Vor kurzem fand in New York, USA, der 20. Kongress der World Federation of Building Service Contractors (WFBSC) statt, an dem Vertreter von Gebäudetechnikunternehmen aus aller Welt teilnahmen. • Die Organisatoren der Pulire Asia Pacific, die im September in Bangkok stattfindet, veranstalteten vor kurzem das Singapore Cleaning Industry Forum.

helping to increase the level of cleanliness of public toilets in Singapore. Jack Sim, president of World Toilet Organisation told the forum that toilets are points for collection and disposal of human waste, and as such over a period of time toilets are bound to get dirty. Panellists Judy Tan, president of the Association of Singapore Housekeepers and Heather Suksem, regional chief executive officer for OCS Group for southeast Asia and the Middle East shared similar views that in seeking cleaning contracts, the industry should move away from the traditional manpower head count service proposals to new service delivery formats.

• Il 20° congresso della federazione mondiale di categoria World Federation of Building Service Contractors (WFBSC) si è tenuto a New York, in America, e vi hanno partecipato i fornitori di servizi provenienti da tutte le parti del mondo. • Gli organizzatori dell’evento Pulire Asia Pacific di Bangkok di settembre hanno recentemente tenuto il forum Singapore Cleaning Industry Forum.

Issa Interclean 2014 - Amsterdam May 6-9

Better cleaning for a better world

Making the world a better place is a challenge and a commitment for IPC, through the research and development of professional cleaning solutions in all sectors: from healthcare to retail, from hospitality to industry. This year, the research, innovation and quality of IPC products will once again be in the limelight at the sectorâ&#x20AC;&#x2122;s most important international exhibition. Issa Interclean Amsterdam, Hall 1 Stands 01.435

www.ipcleaning.com

UPDATE: UK New ways of working ECJ’s UK reporter examines how events around the country affect the cleaning sector. You may think that cleaning is exempt from all the political, financial and personal pressures that surround us. This is far from being the case for our business and personal lives are affected as much as anyone else and in a very literal sense we are ‘all in this together’ even if we are not at all clear what it is we are involved in. Let us look at some areas to see where we might be affected. First, floods. The words ‘Somerset levels’ and ‘Datchet’ have now ceased to be the mainstay of news bulletins. However they are still there even if not on the front page any more. Many genuine cleaning companies went round offering their services. Others also went round, many of which were not cleaning companies at all but those with an eye on the main chance. What efforts were made to co-ordinate all of this? Perhaps there were some but they did not reach the ears of the media. Whether there were or not, there should have been - and another opportunity to promote our industry as positive and dynamic was lost. Coming up on the rails, the enquiry by the Equality and Human Rights Commission into the cleaning industry. Our crystal ball department will tell you some of the findings of the Commission. There are some contractors using illegal immigrants; wages are too low; health and safety laws are being broken or ignored; there is not enough co-operation between different parties; and little effort to draw up standards. And there’s more but we will not bore you with the details. All of the above may be true but not Notre correspondant au Royaume-Uni présente un tour d’horizon de l’actualité de ce pays, en particulier des récentes innondations et des réactions du secteur de la propreté.

April/May 2014 | ECJ | 14

significant and the industry is overall doing a good job. What will happen? Nothing. We are still part of Europe, whatever hopes Nigel Farage and his friends at UKIP may have. Europe is the raison d’être for this magazine and while the prime minister speaks of amendments to the UK’s EU membership - and certainly some are needed - these may take time if they happen at all. So, irritating though it may be, we have a place in Europe and we need to use it to our advantage and cease moaning about it. We are not strong enough to go it alone yet so we should use the American saying: “If you’ve got lemons make lemonade.” With ISSA/INTERCLEAN fast approaching opportunity exists. Let the industry take it. What else has been happening on the home front? Rain, rain and then more rain. There is no truth in the rumour that a 60-foot high wall is to be built round the UK (possible Scotland exclusion.) A significant story has been the sale of the Initial business to Interserve. This was a company always up there with the leaders of the pack. No more news at the time of writing about the new heralded Asset Skills/Cleaning and Support Services Association (CSSA)/Facilities Management Association (FMA) merger. Apparently completing this deal has proved to be more time consuming than expected and actually signing on for the ‘new’ training is as yet not possible. But as with all our enterprises ‘hope springs eternal’ or as Orville Wright said: “It ought to fly.”

Eine Zusammenfassung der letzten Ereignisse in Großbritannien von unserem ECJKorrespondenten, einschließlich Nachrichten zu den Überschwemmungen der letzten Zeit und der Reaktion der Reinigungsindustrie.

Ecco una panoramica degli eventi più recenti del Regno Unito dal corrispondente di ECJ, incluse le notizie delle recenti inondazioni e la reazione del settore del cleaning.

Visit us at Hall 1, Stand 1.135

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UPDATE: FRANCE Sustainability - good for business The French cleaning industry is discovering that sustainability policies can result in benefits to the bottom line, reports Christian Bouzols. The French cleaning industry is finding ways to make environmental protection tie in with savings. After all, companies are faced with constantly changing regulations, rises in the cost of fuel, climate change concerns, responsible procurement demands, etc. These are all good reasons for them to think about reducing their greenhouse gas emissions. However, how are they to convert these restrictions into real business opportunities? To help the 25,000 French cleaning contractors - 90 per cent of whom are SMEs - to manage their emissions, the national cleaning federation has developed a novel tool called CarbonArtik which is accessible online. It’s the first time software of this kind is offered to a whole industry.

Specific needs CarbonArtik is set up to meet the specific requirements of cleaning companies, particularly in terms of travel, waste management, energy use in buildings, maintenance, materials purchases, and so on. This online platform is based on technology developed by a major developer of non financial software, Enablon. CarbonArtik contains all the features a cleaning contractor might need, ranging from sector specific terminology to the various components of its greenhouse gas emissions, and is adapted to enterprises of all sizes and

profiles. The software thus allows companies to measure their emissions, to identify where they come from, to establish those areas where their emissions can be reduced, their costs cut, their profitability increased, and their assets harnessed for sustainable development.

Lower fuel costs Travel is obviously a main cost factor for cleaning companies. In what way can it be reduced? One company, Onet, has trained its 3,200 employees in the skills of ‘ecodriving’ by using a simulator specially purchased for this purpose. As a result of this exercise, Onet’s fuel costs have fallen markedly and, even more importantly, so have the traffic accidents involving its staff. Another company, located in Saint-Etienne, has reorganised its work according to the location of the homes of its 70 workers. Yet another company, Toutenet - with a staff of 130 - has opted for purely electrical transport. The use of such vehicles, combined with a careful planning and scheduling of all its business trips, has enabled this company to make savings of 90 per cent to its travel budget. These are examples that could be followed by others in the cleaning industry and which show that environmental protection can be made to rhyme with savings in business. It’s a win-win situation.

ECJ is the official media partner of ISSA/ INTERCLEAN Amsterdam in May from May 6-9. Don’t miss the comprehensive preview in this edition, starting on page 49 Le secteur français de la propreté montre comment faire des économies par des comportements écologiques, rapporte Christian Bouzols.

Die französische Reinigungsbranche findet Möglichkeiten zu Einsparungen durch Umweltbewusstsein, berichtet Christian Bouzols.

Christian Bouzols afferma che il settore francese del cleaning sta cercando dei modi per risparmiare seguendo una politica di ecosostenibilità.

UPDATE: NETHERLANDS VSR - a platform for cleaning Nico Lemmens of ISS Facility Services in the Netherlands reports on independent body VSR. Vereniging Schoonmaak Research VSR (Association for Cleaning Research) is an independent Dutch platform for all parties directly or indirectly involved in contract cleaning: cleaning companies, clients, ‘in-house’ cleaning service firms, consultants and suppliers of cleaning solutions, materials and machines. VSR’s goal is to raise the professional level of the cleaning industry by doing and commissioning research, and through training and education. VSR’s vision is that effective cleaning maintenance not only contributes to the preservation and general maintenance of buildings and sites. It also improves the working environment and hence the wellbeing of personnel, both with the client and the contractor. Providing an adequate definition of ‘cleanliness’ is less obvious than it may seem. Contractors, clients, ‘in-house’ cleaning services, suppliers and consultants may have very different views on the notion of cleanliness. Moreover, not only a site’s maintenance condition is important, but also the type of building. For example, the required cleaning standard in a hospital environment will be different from the standard required in an office building. Professional cleaning requires professional knowledge. To further develop this knowledge the Vereniging Schoonmaak Research VSR was founded in 1979. For all parties involved in the cleaning sector, VSR offers a unique platform to confer, to initiate or to commission research. VSR has made a major contribution to the quality management of cleaning services by developing sophisticated systems for final inspection QMS (Quality Measuring System), for process control DCS (Daily Checking System) as Notre correspondant aux Pays-Bas, Nico Lemmens, qui travaille pour ISS, examine l’activité de l’Association pour les recherches en propreté (VSR), une organisation indépendante pour le secteur professionnel de la propreté.

well as a Customer Satisfaction Benchmark. QMS fits seamlessly into the European standard EN 13549. Software is available for the automated processing of QMS measurements. In various fields VSR commissions research of which its member organisations, companies and institutions take advantage. Research on cleaning in different types of buildings and sites like offices, hospitals and schools is the basis for the development of sector-specific, tailor-made quality measuring systems. Market research on the buying and tendering behaviour of clients provides insight into the way they purchase cleaning services and make use of cleaning companies. Structural engineering research shows the relationship between a building’s construction and its interior, and its cost of cleaning. Further research is done on the effectiveness of various cleaning methods, solutions and equipment, as well as on the influence of dust on human health. In its technical research VSR often co-operates with the Dutch Institute for Cleaning Technology TNO. In other areas VSR co-operates with a variety of independent research institutes and universities. Usually, associated VSR members are involved in this research. In co-operation with SVS (Foundation for Training and Education in the Cleaning Industry) VSR has developed various training programmes based on its quality measuring system. The professional level of cleaning services in the Netherlands is high. VSR’s contribution to this level has been and continues to be substantial. In no other European country an organisation similar to VSR can be found.

Der NiederlandeKorrespondent des ECJ, der bei ISS tätige Nico Lemmens, berichtet über die Arbeit der Vereniging Schoonmaak Research (VSR), einer unabhängigen Forschungsorganisation für die professionelle Reinigungsindustrie.

Il corrispondente olandese Nico Lemmens della ISS Facility Services osserva il lavoro della Association for Cleaning Research (VSR), una organizzazione indipendente per il settore del cleaning professionale.

April/May 2014 | ECJ | 17

UPDATE: ITALY Difficult times in school services Government cuts are bringing uncertainty about the cleaning of schools in Italy, reports Anna Garbagna. There is uncertainty about cleaning services for 4,000 school buildings across Italy - a reduction in personnel of around 11,000 operatives and a tax of about 15 million euros will weigh on companies following the government’s decision. This is the discouraging scenario discussed recently by the presidents of the three associations representing the cleaning and multiservices sector’s companies: Lorenzo Mattioli (ANIP FISE/Confindustria), Fabrizio Bolzoni (Legacoop Servizi) and Massimo Stronati (Federlavoro/ Confcooperative). But this is not an unforeseen emergency, unfortunately it is an expected situation which was brought to the attention of the government and the ministry of education several times by those trade associations. All this originated from the cuts effected by the previous executive which have reduced the funds allocated for cleaning in schools by 48 per cent for 2014 - from 545 million to 284 million euros. Expenditure for cleaning services drops from one per cent to 0.5 per cent of the ministry of education budget. To the reduction of resources must be added their allocation, by region and by school, based on criteria which very often don’t match the real needs of individual situations so that in some cases there could be lack of resources while in others there will be a surplus. The Stability Law had planned for a two month extension, in which a technical committee led by ministers of education, work and economic development with local governments, companies and unions would have identified solutions for the occupational issues connected to the management of cleaning services. Unfortunately Anna Garbagna, notre correspondante en Italie, rapporte l’incertitute qui y règne à propos du nettoyage de 4000 établissements scolaires par suite de coupes budgétaires.

April/May 2014 | ECJ | 18

the meetings did not deliver positive results partly due to the different points of view of the representatives from the different institutional levels. “The era of excessive state aid has ended,” declared Lorenzo Mattioli. “We as companies want to supply services on a free market, without acting as a social security cushion as has happened up to now. Cleaning companies are not asking for more money, they want to contribute to achieve more efficient and more modern schools. Consip tenders are good in this respect as they will make public expenditure more efficient. “We must reverse course: the criteria must no longer guarantee salaries but must pay for services in a fair way. Only this way we will be able to guarantee and to promote occupational levels as well as fighting the waste of public resources”. To make the situation even more serious for the sector, there is the ASPI ‘tax on job termination’ which companies will have to pay to cleaners who lose their job due to the spending cuts in spending decided by the government: about 1,500 euros per worker. Over 24,000 operatives work in environmental hygiene and support services in 4,000 Italian schools. Of these, about 11,500 are former socially useful workers (mainly in the south), while the remainder, spread across the country, are part of the so-called ‘historical contracts’. The majority of redundancies are concentrated in regions such as Campania (3,500, mainly in Naples and Caserta areas), Puglia (1,300), Calabria (800), Sicilia (over 650) and Lazio (600). In the north the cuts will cause the loss of many jobs in Lombardia (500) and Piemonte (500).

Unsere ItalienKorrespondentin Anna Garbagna berichtet über die Unsicherheit, die aufgrund von Sparmaßnahmen bei Reinigungsdiensten in über 4.000 Schulen herrscht.

La corrispondente italiana Anna Garbagna ci informa sulla situazione di incertezza che riguarda i servizi di pulizia di oltre 4000 scuole a causa dei tagli governativi.

UPDATE: GERMANY Broadcasting fees unfair? Thomas Schulte-Marxloh in Germany explains how broadcasting fees are impacting on the industry. Since the reform of the public service broadcasting fees in 2013, a number of lawsuits have been filed against the new regulation. The fee has to be paid by every household or company, whether a receiver (TV set, radio, computer or smart phone) is used. Before the reform each user of public broadcasting had to have their receiving devices registered which had to be paid individually. The high number of TV licence dodgers however – not just private individuals but also companies – was the motivation behind the reform. Today private individuals have to pay for each place of residence; companies have to pay for each store, office or car and, additionally, for their staff. As a result, these companies have to pay significantly increased fees today - a perfumery chain, for example, which formerly paid 70,000 euros has to pay 393,000 euro now; another chain has to pay 1.5 million euros today instead of 330,000 euros before the reform; DB-Netz, a subsidiary of Deutsche Bahn paid 26,000 euros before, today 472,000 euros are due. Recently the contract cleaning industry went to court, too, believing the new regulations violate the principle of equality and are not consistent with the constitution. The representative action is supported by the contract cleaning guild of NorthRhine Westphalia. As the new fees for public broadcasting by companies depend on the number of facilities the company has, as well as the number of employees and cars, the personnel-intensive contract cleaning business is very much affected. The claimants’ solicitor, Prof Dr Susanne •Notre correspondant en Allemagne Thomas Schulte-Marxloh explique comment une réforme des redevances de télédiffusion publique va affecter le secteur de la propreté.

April/May 2014 | ECJ | 20

Walther, explains: “Our clients have to suffer a severe disadvantage because the comparatively high number of part-time workers, common for the service and contract cleaning industry, increases the mere number of staff members, of course; this has not been taken into consideration. On account of a missing proportional consideration of part-time workers our clients are discriminated against. This violates the equality principle article 3, paragraph 1 of the constitution”. Furthermore Prof Dr Walther points out that the new fees constitute a new ‘tax’ rather than a ‘fee’ because they are not paid for goods and services; instead the fees mean a global payment not correlating to actual usage. The constitution, however, does not justify such a tax or a legal reason to introduce it. Therefore, she says, when looking at the contract cleaning business, the new fees violate the constitution twice. The contact cleaning industry, like many other companies, institutions or local administrations, is calling for a correction of the new fees which discriminate against certain business sectors and municipal administrations. Several administration courts in several federal states have heard a number of cases initiated by private persons, associations, administrations and companies for several reasons. One of Germany’s biggest chemist’s chain, for instance, as well as a huge rental car company hired several experts to present their legal opinion recently. So far all of the administration courts had no objection to the new structure of fees; let’s see if the contract cleaning industry can sweep it away...

• Unser DeutschlandKorrespondent Thomas Schulte-Marxloh berichtet, wie sich eine Reform des Beitrags für öffentlich-rechtliche Rundfunkanstalten auf die Vertragsreinigungsbranche auswirkt.

• Il corrispondente tedesco Thomas SchulteMarxloh ci informa sull’impatto che ha una riforma delle imposte delle trasmissioni del servizio pubblico ha sul settore del cleaning professionale.

UPDATE: DENMARK How to avoid dirty school toilets? Our correspondent in Scandinavia, Petra Sjouwerman, reports from Denmark. In this small Scandinavian country, the Council for Better Hygiene has organised the National School Toilet Day to highlight the importance of clean school toilets. Did you ever try holding it in for a couple of hours? Four, five, six hours? So long that your stomach starts aching? Studies have shown that school toilets have become a no-go area for many Danish pupils because they are dirty. Toilets lack soap and toilet tissue. Up to 20 per cent of the pupils in Danish schools (age seven to 16) reported ‘holding it in’, so they didn’t have to go to the toilet during their school day. Luckily the school days in Denmark are relatively short - only four or five hours for the youngest ones. But the Danish government has announced a school reform and this will mean longer days for all Danish schoolboys and schoolgirls.

Focus on smallest room This is why the Danish Council for Better Hygiene is organising the National School Toilet Day on May 5. In cooperation with the Danish trade union for cleaners, 3F, a seminar will focus on the smallest room in the schools and on the hygienic environment in schools in general. The main theme this year will be how professionals working with children in school can help each other to ensure a better hygienic environment, fewer sick days, better wellbeing and ultimately a better school. At the seminar in May professional cleaners will talk about the challenge of keeping school toilets clean. Children often go to one toilet together and feel hurried. Anxious to go back to their school activities, they pee on the floor, don’t flush and don’t wash their hands. Still, parents tend to blame Notre correspondante en Scandinavie, Petra Sjouwerman, relate une initiative au Danemark soulignant l’importance du maintien de la propreté de toilettes dans les établissements scolaires.

the cleaning staff. “Often, the cleaners feel quite alone with this problem, because they see it as their responsibility. But parents are also part of the solution. They should take the time to teach their children toilet hygiene, from flushing the toilet to washing their hands. And when the soap or toilet paper has run out, it should be clear who takes action. Everybody has a responsibility: cleaners, teachers, parents and pupils,” says a spokesperson of the Danish union 3F. Not coincidentally May 5 is also the day for the World Health Organisation (WHO) global annual campaign ‘Save Lives: Clean your Hands’ campaign.’ The Danish Council for Better Hygiene was founded in 2008, in cooperation with Statens Serum Institut (SSI), one of Denmark’s largest research institutions in the health sector. The goal is to look at hygiene from an interdisciplinary point of view. In the meantime Sweden has also established a comparable Council for Better Hygiene.

School competitions The first National School Toilet Day in Denmark was held in 2010 and is every year combined with competitions for schools. A group of Danish pupils has made a brilliant short film on how essential hygiene awareness is in schools. The film is in the Danish language only but you can visit it at: http://skoletoiletdagen.dk/ skoler/Velkommen.html

Unsere SkandinavienKorrespondentin Petra Sjouwerman berichtet aus Dänemark über eine Initiative, mit der die Bedeutung von sauberen Schultoiletten hervorgehoben werden soll.

Dalla Danimarca, la corrispondente scandinava Petra Sjouwerman ci informa su un’iniziativa che evidenzia l’importanza di toilette pulite nelle scuole.

April/May 2014 | ECJ | 21

UPDATE: RUSSIA Difficult conditions for business For Russian cleaning businesses life is becoming more challenging, says Oleg Popov of Cristanval. Despite the growth and development of the cleaning industry, it is extremely difficult to discuss last year’s results, as not one marketing company did market analysis during 2013. Why is this? They all cite the low volume of the market and the hesitation of market players to disclose their figures. In such conditions, research is difficult to confirm, and professional marketers are unable to find buyers for such information. Measuring the volume of the cleaning market in Russia is truly a difficult and thankless task – everyone has his own interpretation. In the experts’ opinion retail space increased by 13 per cent in 2013, office space by six per cent, and the share of newly introduced storage space was at least 30 per cent. Growth in the Russian cleaning market was 20 per cent compared to 2012. Market players are looking to an increase in government contracts and the opening of new facilities to bring growth to the market. However, the current economic situation does little to boost optimism. The devaluing of the ruble, slowing production, the absence of available money within government structures and other factors cannot help but influence the demand for cleaning services. In a Moscow market in which 85 per cent of staff are foreign workers, any change in migration law complicates the work of cleaning companies. Replacing migrant workers with Russians in cleaning jobs cannot be done overnight, if it is at all possible. Many companies are initiating recruiting programs aimed at Russian citizens from regions throughout the country. Shifts are recruited for one month of work and are provided with housing in a dormitory. Sooner La vie devient plus compliquée pour les entreprises de propreté russes, affirme Oleg Popov, de Cristanval, et les affaires sont devenues moins profitables.

April/May 2014 | ECJ | 22

or later, this will mean only those companies that are sufficiently financially sound will survive - those that can afford to rent dormitories, pay their employees advances, and cover their meals and transportation. We are seeing a tendency towards outsourcing at government treatment facilities and educational institutions, a tendency which is promoting growth in the market. However, the cost of cleaning services is rising as a result of the rising costs of imported cleaning supplies and personnel. Meanwhile, government clients demand lower costs for services. The growing supply of commercial space makes it more difficult to find tenants, which accordingly negatively impacts the profits of owners and property managers. This in turn means greater attempts at lowering expenses. The first cuts to be made are generally in services such as cleaning. Another steady tendency in recent years is the growing spectrum of services available from cleaning companies. Many of the largest can hardly be called cleaning companies, as they have become multiservice firms. Their services now include maintenance, trash removal, catering, landscaping, etc. The profitability of cleaning has decreased, and companies are actively seeking niches in which margins are still high. Regarding the outlook for the cleaning market in Russia, volume will grow in 2014. Parallel growth will be seen in terms of turnover. However the profit margin in services will decrease. It is even possible that by the end of the year several companies will be disappointed by a lack of growth, if not a decrease in profits.

Für russische Reinigungsunternehmen wird das Leben schwerer und weniger profitabel, teilt der bei Cristanval tätige Oleg Popov mit.

La vita sta diventanto sempre più complicata per le imprese di pulizia russe, ci afferma Oleg Popov della Cristanval, e le attività sono meno redditizie.

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INSPIRATIONAL WOMEN

Women as industry leaders In this edition of ECJ we feature a special report on inspirational women in the professional cleaning industry. In it we focus on four women working in different parts of the sector and ask them about their background, their everyday challenges and their ambitions for the future. The first is Angelica Martinez, who was named the British Cleaning Council (BCC) Site Supervisor of the Year at the 2013 Kimberly-Clark Professional Golden Service Awards. ECJ editor Michelle Marshall visited her at Lloyd’s of London, where she works for Principle Cleaning Services, to find out why she won this accolade.

The presentation of the Kimberly-Clark Golden Service Awards is a major event in the UK cleaning industry’s calendar and the 2013 ceremony at the end of last year in London was no exception. Among the many award winners was Angelica Martinez, who was named the British Cleaning Council (BCC) Site Supervisor of the Year. Martinez works for Principle Cleaning Services at Lloyd’s, the worldrenowned insurance market located in the City of London financial district. The Lloyd’s building is also known internationally for its iconic design. Designed by architect Richard Rogers it is sometimes called the Inside-Out Building because all services – such as ducts, staircases and lifts – are located on the exterior to maximise space in the interior. The building is 88 metres to the roof, with 14 floors and is modular in plan, ie, each floor can be altered by addition or removal of partitions and walls. At its peak there can be up to 6,000 people in the Lloyd’s building and there are large numbers coming and going at all times of the day. These factors make Lloyd’s a unique cleaning challenge, one which is tackled daily by Principle Cleaning Services. The company has a total of 47 staff on the site and some of the cleaners have been at Lloyd’s for 20 years. Angelica Martinez joined soon after Principle Cleaning took over the contract, when she was brought in to cover maternity leave as a supervisor. She has spent 15 years in the industry and is now shift manager for the daytime period. Working from 9am to 5pm every day her duties involve looking after the cleaners, the cleaning schedule of the entire building, wages, stores and deputising for contract manager Jason Boyce when necessary. Boyce explains what he admires most about Martinez. “She always wants to learn and she wants to do a good job,” he says. “With that attitude I believe she will always succeed. Everyone recognises that she leads by example - Angelica runs the contract day to day and arranges any

cover where we need it. She has all the information to hand about all aspects of the contract; she deals with staff issues and fills in for me when necessary.” What really sets Martinez apart, Boyce believes, is the way she manages the cleaning staff. “She gets everyone to do what needs to be done, in that she has successfully created a real team and everyone wants to do their job for her. Staff appreciate how secure and happy an environment this is to work in – and Angelica plays a vital role in promoting their work and thanking them for what they do. She goes the extra mile, well beyond her duties. “Her people and communication skills are where she really excels and she is outstanding at motivating the team to work efficiently and productively.” Martinez holds a customer service National Vocational Qualification (NVQ) as well as a housekeeping qualification. Not only that, she has experience in the mental health sector and first aid, both of which she feels help her a great deal in her current role. “My previous experience has really been very valuable because I deal with many people from different cultures, races and religions,” she explains. “That training enables me to see each person as an individual and treat them accordingly.” She says all her cleaners are polite, helpful and cheerful. “We are like a family,” she says. “That took time to build but my philosophy is that happy people are more productive people.” The greatest challenge for Martinez, she says, has been in establishing the boundaries between being friendly with her staff, but also firm when necessary. She explains: “It was very much a matter of me building their trust because in previous jobs many of them were not treated so well and nobody ever listened to their opinions and problems. Now, however, everyone in the team enjoys good relationships.” The Principle Cleaning team regularly Continued page 28

April/May 2014 | ECJ |27

INSPIRATIONAL WOMEN Women as industry leaders (continued) holds meetings and gatherings, where they spend time talking, and not necessarily about work matters. The cleaners are often working away from their home country and family, and Martinez is always on hand to offer support. This, she says, has helped enormously with staff turnover, which is extremely low. And she is grateful for the fact the client, Lloyd’s, “gives us the time and support to look after our staff”. Jack Kent is head of property services for Lloyd’s, which has itself been certified as one of Britain’s Top Employers by the CRF Institute. Why does he rate Martinez so highly? “Predominantly because of the way she collaborates with the rest of our team,” he replies. “An operation such as this has to be run as part of a team effort; it simply would not run satisfactorily in isolation. “I very much admire her personal and communication skills, how she gets the team enthused and motivated. And she also really understands all the technical aspects of the cleaning operation.” Kent continues: “Angelica is very much hands-on, leading from the front. I always see her out and about around the building, checking everything is running smoothly and everyone is happy with the standards.” Angelica Martinez is very obviously a popular and well-respected figure around the Lloyd’s building. However what sets her apart from other site supervisors in the industry and why was she nominated

as the winner of the Site Supervisor of the Year award? ECJ spoke to Lesley Parish, who was one of the judges. What are the judges’ main criteria when judging such an award? “Amongst other things such as good client relationship, managing processes and cleaning expertise, the criteria were based on the supervisor’s people management and leadership skills,” she explained. “This, along with their own enthusiasm,

“Angelica gets everyone to do what needs to be done, in that she has successfully created a real team and everyone wants to do their job for her. Staff appreciate how secure and happy an environment this is to work in.” motivation and commitment while having the ability to motivate and enthuse their staff.” Parish was most impressed by Martinez when she visited her at Lloyd’s as part of the judging process. “I spent quite

some time with Angelica and was able to observe her knowledge of the building, her interaction with her staff, the client and customers, and finally the standard of cleaning on site. After all that is one of the supervisor’s most important outcomes, the final result of all their hard work. “She leads her team by example, being inspirational and encouraging,” continued Parish, “showing them what can be achieved, and how, with dedication and hard work there is also a career path for them within the cleaning industry should they choose. “Angelica has worked very hard on her own personal development to work her way up, her ambition is endless, and she is a prospective manager of the future.” Parish went on to explain that Martinez was the overall winner primarily because of her motivational skills to build a great team “who are committed to achieving a common goal, that is to keep the client and users of such a challenging historical building happy with the service delivery”. In an industry often maligned for its lack of supervisory and management skill it is encouraging to meet people like Angelica Martinez who are daily performing such a demanding role to such high standards for major corporate clients. Lesley Parish concluded: “The cleaning industry is a hard industry where demands are high, and processes and technology are always changing. Supervisors need to be able to meet the everyday challenges of increased responsibility and decision-making, therefore coaching and good supervisory skills training are very important – whether on a large site like Lloyd’s or in a small building.”

Lynn Webster is one of the industry’s best-known figures, through her involvement in various international cleaning organisations and events, her active promotion of training for operatives and business role as consultant to some of the UK’s largest blue chip companies. • Angelica Martinez (right) receives her Golden Service Award Angelica Martinez, qui travaille pour Lloyds, l’important marché de l’assurance à Londres, a été nommée Superviseur de Site de l’Année à la remise des prix Golden Service de Kimberly-Clark. Michelle Marshall, rédactrice en chef d’ECJ, se rend à son lieu de travail pour savoir comment elle a reçu cette distinction.

April/May 2014 | ECJ | 28

Angelica Martinez, die bei Lloyds of London tätig ist, wurde vor kurzem bei den Kimberly-Clark Golden Service Awards mit dem Titel „Site Supervisor of the Year“ (Standortleiterin des Jahres) ausgezeichnet. ECJRedakteurin Michelle Marshall besucht sie an Ihrem Arbeitsplatz, um herauszufinden, warum sie diese Auszeichnung erhalten hat.

Continued page 31 Angelica Martinez, che lavora presso Lloyds di Londra, è stata recentemente nominata “Site Supervisor of the Year” (supervisore dell’anno) durante la cerimonia Kimberly-Clark Golden Service Awards. La redattrice di ECJ Michelle Marshall l’ha incontrata sul suo posto di lavoro per scoprire come si è guadagnata il riconoscimento.

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INSPIRATIONAL WOMEN Women as industry leaders (continued) Lynn Webster has spent 30 years in the cleaning business, working in a variety of different roles along the way. Today she is one of the industry’s best-known figures – she plays a proactive role in trade associations, is a familiar face at conferences and exhibitions around the world and enthusiastically spreads the word about the importance of operative training. For her day job she runs her own business in the north of England offering audit, consultancy and training services in cleaning and facilities management. During the course of her career Webster has experienced first-hand many aspects of the cleaning sector. Her first job was as a cleaner while she was still at school. “I believe most of us fall into the industry by accident,” she explains. “I had ambitions to go to university and be a dietician, however I failed my A levels to so had to rethink.” That rethink led to her studying hotel, catering and institutional management at college, after which she became a trainee for the National Health Service (NHS). For a year she gained experience in cleaning, supervisory, junior management. Then came a role as a domestic services manager. At the age of just 24, then, Webster was managing her own hospitals and had the significant benefit of having been trained to view the operation from all perspectives. “At that time contracting out was big news, and overall seen as a bad move. It was getting bad press and all the trades unions were trying to maintain the inhouse style of operation.” After her time in the NHS Webster joined another of the UK’s major institutions, the Royal Mail. “Cleaning was at the bottom of the company’s structure at that time, and it was controlled by the trades unions,” she explains. “It was failed postmen who became the cleaners. I had to consult with the trades union about any new developments – introducing rotary machines for example. Once again I was working according to civil service protocols, which I was well accustomed to after my time at the NHS.” It was while she was at the Royal Mail that she first became involved with the British Institute of Cleaning Science Lynn Webster est une consultante éminente auprès du secteur britannique de la propreté, où elle est active depuis trente ans. Sa réputation de championne des enjeux entourant les droits des nettoyeurs et la reconnaissance sociale de ces derniers n’est plus à faire. Dans ce numéro, elle parle exclusivement à ECJ.

• Lynn Webster (BICSc), and introduced its training programmes into the organisation. “One of my passions even then was giving cleaners an identity, recognition for the job they do,” she says. “Training and certification is a perfect way to do that – it’s official acknowledgement that cleaning is a profession.” After the Royal Mail came the retail sector, in the form of Boots – the national chain of chemist stores. Webster managed the cleaners there, and at other group stores. It was here she encountered contract cleaning for the first time – the larger stores were contracted out while the smaller ones were handled by inhouse teams. “Working with cleaning contractors for the first time really highlighted to me that agreeing the right specification is absolutely crucial,” she continues. “As a client, if you don’t know exactly what you want how can you expect a company to deliver results for you? “If we do not determine exactly what we mean by ‘the outcome’ the operation cannot work effectively. Even methods of monitoring, KPIs, benchmarking, etc do not go all the way to solving this challenge. We must have more definition, and we must determine the perception of the client. Our client also has a client and we must ask, what do they think? How much do people care about cleanliness and what exactly do they expect? Do all areas need to look pristine at all times, and can we afford to achieve it?” Webster adds: “Monitoring is all very well but we must be asking ourselves, what do our scores mean? Are we checkLynn Webster ist eine der führenden Beraterinnen in der professionellen Reinigungsbranche in Großbritannien und kann auf 30-jährige Berufserfahrung in der Branche zurückblicken. Sie ist bekannt dafür, dass sie sich freimütig zu Themen im Zusammenhang mit den Rechten des Reinigungspersonals und ihrer Anerkennung in der Gesellschaft als Ganzes äußert. Hier spricht sie exklusiv mit dem ECJ.

ing for checking’s sake – ticking boxes?” So after rationalising contracts at 1,600 stores across the UK she went to work for a large national cleaning company. There she was responsible for auditing, monitoring and setting up BICSc training. “At that company we were cleaning everything from large retail sites down to phone boxes so the job was extremely varied.” Webster left the cleaning company to work for a consultancy firm, then set up her own business, called LWC, in 2004 – she celebrated her 10th year in business in February and counts many household name companies among her clients. There are three strands to the company: consultancy, audit and training. A typical client,

“One of my passions has been to give cleaners an identity, recognition for the job they do. Training and certification is a perfect way to do that – it’s official acknowledgement that cleaning is a profession.” for example, may want to review where they are now in terms of their cleaning operation and commission an independent viewpoint – whether it’s an in-house team or external delivery. At the initial review she determines the right systems, tools, etc that should be in place and identifies any gaps in training and equipment. She writes and develops specifications as well as offering tendering support. Alongside this Webster continues to be a vocal advocate of training, particularly the BICSc system, because she firmly believes training goes a long way to improving the status of cleaners. However, she does feel there is a gap in education when it comes to enabling our cleaners to progress further. “We give the cleaners doing BICSc Continued page 32

Lynn Webster è una dei consulenti di punta del settore del cleaning professionale nel Regno Unito grazie ai 30 anni passati lavorando nel settore. E’ conosciuta per essere aperta e schietta sulle questioni che riguardano i diritti degli addetti alle pulizie e il loro riconoscimento nella società nel suo insieme. ECJ la intervista in esclusiva.

April/May 2014 | ECJ |31

INSPIRATIONAL WOMEN Women as industry leaders (continued) training a good qualification, for example, but not necessarily the right training and skills to be a supervisor. Management level training in the industry is somewhat lacking. Upskilling our people and giving them the support they need must be higher on the list of priorities. “Then on the other hand we have some executive managers in the sector who are university graduates or who come from other industries and know nothing about cleaning. They cannot relate to the people actually doing the job.” What does she believe really motivates cleaners? Webster replies: “Money is a driver of course. It is important to them that they get paid accurately, on time. And they should not have to fight for what they are entitled to. “The right tools for each task also make their job more palatable. And simple things like just telling them ‘thank you’ for a job well done – acknowledging they exist. Letting them know they job they do has worth.” The situation overall is improving for the cleaner, Webster believes. “Many cleaning companies and in-house operations are now doing excellent work in recognising and rewarding their cleaners. Where the industry is its own worst enemy is in promoting itself to the world at large. The media certainly does not appreciate the work of the cleaning industry but then we do not promote it properly. And this is the case in many European countries. “Daytime cleaning has certainly alerted the public to the fact the cleaner is there, however the back-up is not always sufficient,” she continues. “For example cleaners who work during the day and interact with people in the building must develop personal presentation skills, a greater awareness of health and safety etc. It’s vital we acknowledge the skills requirement is different and offer the right support to our cleaners.” What about the clients in terms of how they perceive the cleaning operation? “Some do now see cleaning as being crucial to their business and have every respect for the teams. Some not so much unfortunately,” Webster replies. “We have certainly made some good progress as an industry in that we are much more aware Sarah Southworth est la patronne de Specialist Cleaning Services, entreprise britannique spécialisée dans le nettoyage d’immeubles abandonnés à la suite de l’éviction ou de la mort de leurs occupants. Elle explique à ECJ les raisons de l’amour d’un travail qui l’occupe 16 heures par jour dans des conditions que de nombreux agents de propreté ne pourraient pas supporter.

April/May 2014 | ECJ | 32

of our cleaning operatives, their safety and wellbeing. The technology and equipment being used in the industry is now far more sophisticated. However in many ways we have not come far enough.” We all come into contact with the results of a cleaning operation every single day and Webster feels there should be far more recognition of the people making that happen. “The person at the front end of any operation is the cleaner – I like to call them the directors of first impressions. And we are all only as good as our last clean.”

“Women simply find this work too hard – in terms of the physical nature of the job, the extreme circumstances we often face, and the hours. This is no regular cleaning job, it really is such hard work.”

UK-based Specialist Cleaning Services performs the most challenging of cleaning jobs – clearing and cleaning houses after tenants have been evicted or come to the end of their tenancy, or where people have died. ECJ talks exclusively to Sarah Southworth, who set up the business single-handed and now heads up a successful and growing operation.

would often spend all day cleaning, then fulfil her ironing obligations by working late into the night. In 2006 a local maintenance company that worked for housing associations contacted her and offered her a job clearing some of their houses. “I was interested of course, it was a lot more money than I was used to earning and I thought that if I could do two or three a week I would be happy.” So that was how Southworth got the house-clearing business up and running and before long she was doing five jobs a day – still from the boot of her car and alone. One day she was invited to a meeting with a housing association and offered all its work. “At first that was between three and five jobs a day but very quickly I was working 12-hour days.” With the company growing fast Southworth bought a van and named the business Specialist Cleaning Services – with her sister-in-law helping out on jobs. In 2008 she took the big step of investing in a local industrial unit (before that the business had been based at her home). “It just felt right and turned out to be the making of the company,” she says. Today Specialist Cleaning Services employs 20 staff and works mainly for local housing associations. And as recently as two years ago Southworth was still responsible for answering the phone, booking in jobs and invoicing. Now she has a small team of administration staff. She puts the fast growth of the com-

Like many people who work in the cleaning sector it was never Sarah Southworth’s intention to start a cleaning business. It happened very much by chance and through necessity. At the age of just 25 in 2004, she suddenly lost her partner and was left to bring up two sons – just three and four years old – alone. “Obviously I had to earn money so I was working until 9pm at night for a local company while juggling my responsibilities as a mother,” she explains. “One day I could stand it no longer, and simply walked out.” So Southworth took on an ironing job paying just 3.5 euros per hour and when the owner of the business quit she took it over. “So I decided to put advertisements in local shop windows offering cleaning services as well.” That was in 1997 and within a couple of months Sarah was fully booked with cleaning and ironing jobs. She Sarah Southworth leitet die britische Firma Specialist Cleaning Services, die auf die Reinigung von heruntergekommen und vernachlässigten Immobilien spezialisiert ist, nachdem Bewohner zur Räumung gezwungen wurden oder gestorben sind. In ihrem Gespräch mit dem ECJ erklärt sie, was sie so sehr an ihrem Job mag, dass sie bis zu 16 Stunden am Tag unter Bedingungen arbeitet, die viele Reinigungskräfte unerträglich finden würden.

Continued page 35 Sarah Southworth dirige la Specialist Cleaning Services nel Regno Unito, che pulisce le proprietà derelitte dopo che gli occupanti sono stati sfrattati o sono deceduti. Parla a ECJ di quello che ama del suo lavoro e che la tiene impegnata per 16 ore al giorno in condizioni tali che molti addetti alle pulizie non sopporterebbero.

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INSPIRATIONAL WOMEN Women as industry leaders (continued) pany down to housing associations taking many of their operations back in-house. “This has really increased the number of customers we have. I have never advertised and all clients have come to me through word of mouth. “And our clients know that no matter what they need, it will be done and they can call at absolutely any time.” Specialist Cleaning Services handles clear-ups in housing association properties after evictions, tenants coming to the end of their tenancy, or dying. The team will clear the house and garden, trim hedges, etc. Often there is a pest control element to the job, which is handled by different operatives. And the challenge of the task cannot be underestimated, because Southworth and her team are faced with some truly shocking and gruesome sights when entering many of the

what most people would call disgusting cleaning jobs, lifting domestic appliances and whatever else has to be done. But absolutely nothing worries Southworth and she has no intention of moving away from the front line. “Going out as part of the team is what I enjoy most about running my business and I actually hate the thought of standing back to allow others to do the dirty work,” she says. Unsurprisingly everyone on the Specialist team is male, except for her. “Women simply find it too hard – in terms of the physical nature of the job, the extreme circumstances we often face, and the hours. This is no regular cleaning job, it really is such hard work. “And our work is very immediate,” she continues. “It comes in day to day so we never quite know what every day will entail. Our team is well used to working

in following health and safety legislation and also disposing of them properly, along with other clinical waste.” What does Southworth see as the secret of her success? “I never think to myself, ‘wow, I’ve achieved so much’. I just turn up to work every day and keep going – that’s my job.” She is clearly inspiring the people she comes into contact with because she has won a number of business awards in her area. Southworth is ambitious for the future expansion of Specialist Cleaning Services. She would like to open another depot, naturally leading to more contracts. She would also like to target crime scene cleaning as an area where she could provide a high quality service. For herself, she wants to do more of the same – working on the front line, getting her hands dirty!

Dr Ilham Kadri is president of the Sealed Air Diversey Care business. Since she joined the industry she has aimed to raise the profile of women in the sector and would like to campaign for greater recognition of the vital jobs they do. She would also like to see more women in key management positions.

• Sarah Southworth houses they work in. This is not a job for the faint-hearted! One of the key factors in Southworth’s success with her business is clearly her no-nonsense approach and willingness to do any job, however challenging. And this is a business owner who very much gets stuck in with the team – every day she is out with her operatives and dealing with ECJ s’entretient avec Mme Ilham Kadri, présidente de Sealed Air Diversey Care, de la contribution cruciale des femmes au secteur de la propreté à tous les niveaux. Dans cet entretrien, Mme Kadri appelle à l’accession de femmes plus nombreuses à des positions de direction.

late at night, weekends, etc.” Southworth never turns work away. All staff work fulltime, every day and often there is weekend work available. Cleaning up drug dens is a fairly regular occurrence, which inevitably requires removing large quantities of needles. “This is very time-consuming, laborious work because our operatives must be so careful Das ECJ führt ein Gespräch mit Dr. Ilham Kadri, President des Geschäftsbereichs Sealed Air Diversey Care, über den ausschlaggebenden Beitrag den Frauen auf allen Ebenen zur Reinigungsbranche liefern. Sie verlangt auch, dass mehr Frauen in Führungspositionen tätig sein sollten.

Since joining the cleaning and hygiene industry last year, what is your perception of women’s role in the sector as a whole – at all levels? Women make a major contribution to our industry, from cleaning operatives, supervisors, and marketers to sales professionals, entrepreneurs, and ceo’s. But at the moment women occupy mostly one layer in the value delivery chain: the lowest one. Most cleaners employed by building service contractors are female, but as you look up to more managerial roles, the percentage of women decreases drastically. It is both a missed opportunity for the companies that hire these women and for the women themselves. I am a rare case that I hope helps our industry ceo’s, coo’s Continued page 36

ECJ intervista Dr Ilham Kadri, presidente di Sealed Air Diversey Care, per discutere del contributo determinante che apportano le donne in tutti i settori del cleaning. La dottoressa fa un appello perchè ci siano più donne nelle posizioni di leadership.

April/May 2014 | ECJ |35

INSPIRATIONAL WOMEN Women as industry leaders (continued) and cmo’s understand the value of women in leadership positions. What status do women have in the industry, ie, to what extent is their role and importance recognised? In my view, the few women who are doing management jobs in our industry are regarded as totally capable of doing their jobs in a similar capacity as their male colleagues. And that has no discussion, all things being equal, as research and practice has proven. • Dr Ilham Kadri You may even go further and say that our different ways of looking at things make us complementary. But my biggest concern is that there is a huge amount of market understanding that is being lost due to the lack of women on marketing, sales, R&D and management jobs. If most of the users of our cleaning solutions are women, shouldn’t we have women developing our innovations, marketing campaigns and sales tools for those women? Other industries do exactly that - personal care, clothing, children’s products are all categories designed and developed by women for women. In what ways can the industry work more effectively to ensure women are better recognised and have equal opportunities to advance their careers – whatever level of the industry they work in? The role that associations such as ISSA play is critical. Initiatives such as round tables, seminars, research and facilitation are part of ISSA’s mission to transform this industry and develop our capabilities. To be honest, I don’t feel resistance to have more women advance their careers, but we probably need to work on better training programmes for women to improve their chances of advancing in this industry. You are personally taking part in the women’s forum at ISSA/ INTERCLEAN. Why has this been organised and what are the objectives? Why are you so enthusiastic to participate? As a woman in a leadership position, I have a personal responsibility with women in our industry to help them develop personally and professionally. I come from a humble background in my country of origin, Morocco, and I want to coach women to understand their value and their worth for business. I have spent all my career mentoring young women and fighting female illiteracy, and promoting female leadership in the field of science, engineering and business, particularly in the Middle East. I was recently featured in a book entitled The Power of Women, along with 60 other female role models from all over the world. And I am also one of the international ambassadors of the foundation ASTRAIA (Female Leadership Foundation). The women’s seminar being organised during the exhibition is the result of my conversations with ISSA during the past 12 months to develop a joint programme for this topic, which is also one of its priorities. This forum will share experiences from some women in leadership positions, with the idea of fuelling the debate and break some paradigms.

April/May 2014 | ECJ | 36

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FLOOR POLISHING

New era of floor care Keeping floors in top shape is essential for maintaining an appearance of cleanliness, minimizing abrasions and reducing slip-and-fall hazards. However, certain maintenance methods like stripping and refinishing can be problematic for facilities, writes Michelle Boulanger, global portfolio manager - floor care chemicals at Diversey.

Organisations without resources to frequently strip and refinish have to sacrifice the look, safety and life span of their floors while those that do invest end up spending a lot of money on this ongoing maintenance cycle. In order to break free from these burdens, businesses need to find floor care alternatives that effectively maintain floors but do not put cleanliness or safety at risk. Typically, glossy floors are associated with cleanliness while those that have a dull appearance project a dirtier image within facilities such as hospitals, supermarkets and retail centres. Since a facility’s floors can serve as a lasting first impression for guests and help build brand equity, it’s important that they hold their sleek, glossy appearance. In order to protect substrates and ensure yearround safety for guests and employees, organisations should implement a floor maintenance plan.

Although each facility’s floor maintenance plan varies depending upon the desired floor appearance and the amount of daily foot traffic, organisations usually utilise a variety of techniques to care for floors. These include daily cleaning, regular burnishing, scrub and recoat processes, and stripping and refinishing. Stripping and refinishing should occur once or twice a year, or even every few months for busy facilities with floors that experience a lot of wear and tear. These processes involve removing older layers of finish and then adding four to eight new coats in order to rejuvenate substrates. Although necessary for extending the life span of floors, stripping and refinishing create a few unavoidable problems. Stripping and refinishing are disruptive processes because areas need to be blocked off while the work is being completed. Then, facilities must ensure floors are fully dry before they are reopened to the public. For places with a high number of daily visitors, and especially 24-hour locations like airports, this can be problematic and require much planning in advance. Forcing guests to find alternate routes or walk around areas where stripping and refinishing are occurring can frustrate or confuse people.

Powerful chemicals The chemicals used during stripping must be powerful so they can completely remove soil and old finish from floors. These chemicals affect an organisation’s commitment to sustainability since they are frequently poured down drains. In areas where this is not allowed, the waste generated from stripping has to be properly disposed of at hazardous waste locations, thus creating extra work to ensure compliance and environmental commitment. Some guests may be extra-sensitive to the odours produced by the caustic chemicals. Negative customer reviews and a loss of business may occur if a customer has an unpleasant experience as a result of

stripping and refinishing. Refinishing is also an expensive investment since four to eight coats of new finish are required. Especially for large facilities, multiple employees must work together to restore floors to their glossy condition. If a facility wants stripping and refinishing completed after hours, overtime costs may have to be factored into the total investment.

New problems arise As organisations tighten budgets and attempt to save money in the area of maintenance, many are changing to lowermaintenance substrates like concrete, terrazzo, marble and stone to eliminate the burden of stripping and refinishing processes. However, it’s important for facility managers to understand that these lower-maintenance floors still require a certain level of attention. One solution is to use two-part, ultradurable coatings that require minimal upkeep. Unfortunately, if floors become scratched with these coatings, the abrasions cannot be removed. Without a way to repair the finish, floors can become damaged quickly and may reflect poorly on a facility or need to be replaced earlier than anticipated. Another alternative is to completely remove chemicals from the floor care equation. Instead, tools alone are used to maintain a natural floor appearance. Still, without the application of new coatings or a protector from time to time, concrete, terrazzo, marble and stone floors are left without stain protection. This is problematic, especially for places like grocery stores where pickle juice or other liquids can spill and permanently stain floors. Unsightly marks can easily affect the pristine appearance of floors and make guests second guess the overall cleanliness of a facility. Using tools without chemicals also leaves floors without slip resistance which creates a safety risk. According to the National Floor Safety Institute, slip-andContinued page 42

April/May 2014 | ECJ | 41

FLOOR POLISHING New era of floor care (continued) fall accidents occur every eight seconds in the USA and are caused by unclean and unsafe floors 50 per cent of the time. Not only do slip-and-fall accidents result in injuries to employees and guests, they can also contribute to a negative business image. On top of this, the accidents affect the bottom line due to hefty legal fees and settlements. The National Safety Council estimates that these incidents cost more than 14,500 euros ($20,000) per claim. To preserve facility appearance and ensure safety while still eliminating stripping and refinishing from floor care duties, floor maintenance programs should utilise both mechanical and chemical components. This involves first polishing concrete, terrazzo, marble and stone floors with diamond-impregnated pads made up of billions of microscopic diamonds. These pads are used with conventional floor equipment to bring out Pour faire reluire leur image de marque, les entreprises déploient traditionnellement des planchers lustrés, mais devant les contraintes budgétaires, la tendance est aux planchers moins brillants.Néanmoins, les prestataires de services de propreté ne devraient-ils pas utiliser des cirages à fini satiné pour protéger les planchers de leurs clients?

April/May 2014 | ECJ | 42

the beauty of the floor. Afterwards, a chemical protector is applied to provide floors with stain, slip and abrasion resistance, without adding new finish and the eventual burden of stripping. This durable coating protects substrates and, in conjunction with diamond technology, helps restore damage on floors - unlike two-part, ultradurable coatings.

Reduce frequency Thus, scratches and abrasions won’t become permanent eyesores on floors. Additionally, applying a chemical protector helps facilities reduce the frequency of burnishing. Instead of having employees complete this process five to seven times each week, burnishing in high traffic facilities can be completed between once and twice a week. Finishing with a cleaner maintainer Ein klassisches Merkmal eines eleganten Unternehmens ist ein Hochglanzboden, aber das Geld ist knapp und es gibt einen zunehmenden Trend hin zu Mattglanzböden. Aber sollten die Anbieter von Reinigungsdiensten verstärkt Mattglanzpolituren einsetzen, um die Böden ihrer Kunden zu schützen?

helps ensure gloss lasts between scheduled cleanings. Without stripping and refinishing, guests will enjoy the wellmaintained appearance of floors without having to smell caustic chemicals or detour around certain areas in a facility. What was once considered a periodic yet essential requirement for maintaining floors, stripping and refinishing may soon become a technique of the past for certain substrates like concrete, terrazzo, marble and stone. By using alternative floor care solutions, facilities can limit business disruption, do away with abrasive chemicals and reduce maintenance costs while keeping floors glossy and safe for all. For facilities that previously limited stripping and refinishing due to tight budgets or to avoid customer complaints, alternative floor care schedules with less harmful chemical and mechanical components are a welcome option. Un pavimento lucido e curato è un classico esempio di eleganza aziendale ma i budget sono molto limitati e il trend verso i pavimenti semi-lucidi è in aumento. Ma i fornitori di servizi di pulizia non dovrebbero usare le cere per pavimenti a finitura lucida per proteggere i pavimenti dei loro clienti?

PRODUCTS: FLOOR POLISHING

Longer lasting 3M says new Scotch-Brite High Shine floor pads are engineered to last three times longer than other high performance pads. The company says its new product was developed in response to customer demand for a premium pad that boosts productivity and lowers costs, without compromising shine. It cleans and polishes marble, terrazzo and concrete to a gloss finish while maintaining a consistent performance across three times more flooring, 3M claims. The pads incorporate mineral abrasives on both surfaces of the pad, allowing for double-sided use, while also containing abrasives within the pad for greater durability. No chemical strippers, coatings or finishes are required. High Shine pads are available in two grades - Sienna High Shine for cleaning and polishing worn and dull floors in poor initial condition; and Purple High Shine for buffing to a brilliant gloss finish.

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Hurricane line Numatic says its Hurricane single disk floor maintenance machines are designed to perform even in the most arduous conditions. Two sizes are available - 400 and 450 mm.

There are four speeds - 150, 230, 300 and 450 rpm - and a wide range of brushes and accessories are available. The company also offers twin speed models providing 150 or 300 rpm at the flick of a switch, for users who need to scrub and polish with one machine. Totally new to the range is the Nu-Shine high speed machine. www.numatic.co.uk

Certified green The new LowRider propane dust control floor burnisher from Aztec is CE, EPA, CARB, LEED and GS-42 green certified for indoor use in approved areas. The new machine is claimed to remove 92 per cent of all dust particulates of one micron or larger. Features include rugged steel body design and ultra low 9.5 cm profile for burnishing under hard-to-reach areas. Available in 53.5, 61 and 67.5 cm pad sizes. www.aztecproducts.com

• Les nouveaux tampons de plancher Scotch-Brite High Shine de 3M sont réalisés pour durer trois fois plus longtemps que les tampons existants. • Les polisseuses à disque simple Hurricane de Numatic sont produites en deux dimensions et quatre vitesses. • La nouvelle lustreuse LowRider à contrôle des poussières de la société Aztec est certifiée pour usage intérieur dans des zones approuvées. • Die neuen Bodenpads Scotch-Brite High Shine von 3M wurden konzipiert, um dreimal längere Haltbarkeit zu bieten als bestehende Pads. • Die Einzelscheiben-Poliermaschinen Hurricane von Numatic sind in zwei Größen- und vier Geschwindigkeitsausführungen erhältlich. • LowRider, die neue propanbetriebene Poliermaschine mit Staubfangsystem von Aztec, ist für den Einsatz in anerkannten Innenräumen zertifiziert. • I nuovi dischi per pavimenti ScotchBrite High Shine della 3M sono progettati per durare tre volte di più dei tamponi esistenti. • La lucidatrice per pavimenti monodisco Hurricane prodotta dalla Numatic è disponibile in due misure e quattro velocità. • LowRider, la nuova lucidatrice industriale con controllo della polvere e alimentata a gas propano della Aztec è certificata per l’uso in interni in aree approvate.

April/May 2014 | ECJ | 43

PRODUCTS: FLOOR POLISHING

• Les machines BDP 50/1500 C et BDP 43/1500 C de Kärcher sont des polisseuses ultra grande vitesse pour le nettoyage de sols lisses. • Green Care Longlife est le nouveau revêtement de plancher durable de Werner & Mertz Professional.

• Bei BDP 50/1500 C und BDP 43/1500 C von Kärcher handelt es sich um Ultra-High-SpeedPoliermaschinen zur Reinigung glatter Böden. • Bei Green Care Longlife handelt es sich um die neue widerstandsfähige Beschichtung von Werner & Mertz Professional.

• BDP 50/1500 C e BDP 43/1500 C della Kärcher sono lucidatrici per pavimenti ad altissima velocità adatti per la pulizia di pavimenti levigati. • Green Care Longlife è la nuova finitura a lunga durata per i pavimenti prodotta dalla Werner & Mertz Professional.

Smooth coated

The mains-powered BDP 50/1500 C and battery-powered BDP 43/1500 C are Kärcher’s two ultra-high speed polishers for cleaning of smooth, coated floors. Because both are quiet in operation - 56 and 57 dB(A) they are suitable for daytime use in busy areas. Both polishers have a chassis for straight-line stability, while the support wheel in the centre of the pad spreads the load evenly and prevents the machine wandering right or left. Brush speed is 1,500 rpm.

The mains-powered BDP 50/1500 C has a working width of 500 mm and an area performance of up to 900 square metres per hour. Polishing dust is thrown outwards by the rotating pad and forced along the dust collector ring into a container with filter bag. The washable filter bag has a capacity of 1.1 litres and a zip fastener for easy emptying. The battery-powered BDP 43/1500 C is also equipped with a passive suction system. This cordless unit has an on-board charger and a running time of around two hours per charge. www.karcher.com

Green treatment With the launch of green care Longlife Complete Werner & Mertz Professional says it is offering a holistic and sustainable floor coating - boasting durability; consistent appearance; time-saving processability even on damp linoleum

floorings; resistance to alcohol and disinfectants; complete removability; and quick and easy care film restoration. The formulation contains no TBEP, zinc, perfume or fluorosurfactants. green care Longlife Complete can be used on all coatable floorings, including high-traffic areas. The manufacturer says it is particularly suitable for elastic floorings made of PVC, linoleum, natural rubber and other special synthetic materials. www.werner-mertz.de

PRODUCTS: FLOOR POLISHING

Walk-behind Nilfisk will soon launch a walkbehind battery burnisher - the newly designed BU800. This offers updated double-pivot pad driver design to ensure the machine stays in alignment and follows floor contours for a more consistent gloss. Passive dust control improves indoor air quality during operation while a more user-friendly design includes self-lowering burnishing deck, easy-to-operate palm switches, and a tip-back feature for simpler pad changes. www.nilfisk.com

Straight line

skirt down to the floor. Suction then causes a vacuum that lifts dust from the floor and directs it into a removable cloth bag. Available in 43 cm or 50 cm working widths. www.truvox.com

Three machines

The Orbis UHS 1500 ultra-high speed single disk burnisher from Truvox International incorporates straight line operation for maximum productivity, the company says. Lower profile casing, with built-in floating pad assembly, ensures greater accessibility and full pad contact with the floor. There is a centre guide wheel for up-to-the-edge burnishing while the built-in passive dust control system engages when the machine is switched on, bringing the pad and vacuum

From Hako come three types of floor polishing machines. The first is a 450-rpm machine for the simple polishing of uncoated, shining floor coverings as well as soft coatings based on polymer and soap. There is also a 1,100-rpm high speed model as well as an ultra-high speed one for floor coatings used in high traffic areas. The company says it is essential staff carrying out polishing are properly trained and qualified, so they can identify the exact type of coating in each case in order to be able to choose the right kind of machine and tools. www.hako.com

• Dernière lustreuse ultra grande vitesse de Nilfisk, la BU500 se distingue par son ergonomie. • L’Orbis UHS 1500 de Truvox est une lustreuse ultra grande vitesse à disque simple et à contrôle de poussière intégré. • Hako aligne trois types de machines de polissage des planchers, en versions respectives de 450 tr/mn, 1100 tr/mn et ultra grande vitesse.

• Bei der BU500 handelt es sich um die neueste, ergonomische Ultra-High-Speed-Poliermaschine im Angebot von Nilfisk. • Bei Orbis UHS 1500 von Truvox handelt es sich um eine UltraHigh-Speed-Poliermaschine mit einer Scheibe und integriertem Staubfangsystem. • Hako bietet drei Arten von Poliermaschinen, in 450 U/min, 1100 U/min und Ultra-High-SpeedAusführungen. • BU500 è la lucidatrice industriale ad altissima velocità più nuova della gamma della Nilfisk e vanta ergonomia nell’uso. • Orbis UHS 1500 della Truvox è una lucidatrice industriale a disco e ad altissima velocità con un sistema di controllo della polvere incorporato. • La Hako propone tre diversi tipi di macchine per la lucidatura dei pavimenti, nelle versioni a 450 rpm, 1100 rpm e ad altissima velocità.

April/May 2014 | ECJ | 45

FUTURE TRENDS

What comes next? There have always been financial bubbles whenever radical innovations have become widespread. As such, the computer will bring in its wake a more healthy working culture and informational cooperation - according to Erik Händeler, German author and future scientist. He writes here for ECJ.

gave rise to so many new applications and made profitable use of the abundant capital even with higher interest rates. This technological network has now spread far and wide even into the newly industrialised countries but an even faster notebook does not make a knowledge worker even more productive. The savings in time and resources achieved so far each year by the use of newer and better information technology are what is now missing in the entrepreneurs’ game of competing to reduce each other’s profits. This leads to increasing pressure on prices and margins and the economy goes into reverse – a historically normal process.

Changing society Debt crisis, stability crisis, economic crisis – these have not been caused by some malevolent forces acting on the financial markets. They are in fact quite normal manifestations of a free market economy which changes at an irregular pace. Now that the computer has largely taken over from us all the structured knowledge work it can manage, the costs of lower increases in productivity are missing. Profits are falling and debts can no longer be serviced so easily. There is a lack of profitable investment possibilities, hence interest rates are low and the free money is being channelled into speculation and is driving up property prices. It will be uncomfortable for us until we succeed in reaching the next stage of prosperity. The financial crisis is therefore just a symptom of the end of the previous structural cycle. The banks have not really done anything different from previous years – only the environment has changed. A surplus of free capital suddenly became available and interest rates were at a historic low. Investors were wringing their hands in desperation to find new ways of getting rid of their money. That was why credit was also available even to those who had virtually nothing. This was markedly different from the long years of the early 80s into the late 90s, when the computer

April/May 2014 | ECJ | 46

It has always been like this: in their day, certain technological networks like the railways or electricity increase productivity and prosperity. They change the whole of society because they have their own model of success: company structures, management culture and educational curriculum. Those companies or countries who embrace the new infrastructure and the new intellectual and social behavioural patterns are the ones which are always the most successful. The pace at which new inventions are developed, implemented and demand investment capital fluctuates over a long period of time. For this reason, real life increases in prosperity which drive the economy will also fluctuate. Before the building of the railways, a businessman took three weeks to travel on horseback from New York to Chicago, whereas by train the journey took only three days – he had gained two-anda-half weeks in which he could do more work and that was the growth driver, not the money spent on rails or tickets. Similarly, the computer was not the engine for growth because more people were paid to solder printed circuit boards or write software. It was because a storekeeper was able to receive the information required immediately at the click of a mouse instead of forever having to search through card indexes.

Some other work can be done during the time saved – this is how growth occurs. Likewise, in the future, health will be a growth engine not because we spend more money in this sector but when knowledge workers stay healthier for longer and improve payback on the expensive investment in their education. This point of view is difficult for many economists to integrate into their world vision – discussing the economy only in terms of prices, interest rates and money supply. These things are just the result but not the cause of economic development, wrote Russian economist Nikolai Kondratieff (1892-1938) in the 1920s. He undertook research into longterm economic developments, which Joseph Schumpeter later named after him. Kondratieff annoyed the communist dictatorship by stating that the Great Depression was not the predicted collapse of capitalism but only a deep dip between two long structural cycles (for which he paid with his life). He had already predicted this crisis in a paper in 1928, in relation to the stagnation in coal consumption which was at that time the most appropriate economic indicator.

Computer penetrates economy From a real economy point of view, Kondratieff maintained that the “founders’ crash” of 1873, followed by a two-decade long depression, occurred because the railway had been built between the then main centres of industry. By the beginning of the 1920s all factories and by the end of the 1920s 90 per cent of private households in the industrialised countries were connected to the electricity network. After this, development stagnated and caused the Great Depression of the 1930s. The stagflation at the start of the 1970s happened when most middle class families owned a car and the road network had been extensively developed. And now the economy has been penetrated by the computer. Perhaps the global economy would have Continued page 48

Visit us at ISSA/INTERCLEAN in Amsterdam at stand 01.439

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We make sure that you can focus on doing the job Visit our stand and experience how our new products and professional solutions can improve your business Nilfisk-ALTO is proud to take compact wet and dry vacuum cleaners to a new level of productivity with the new AERO series. The range is developed with high focus on the variety of applications and end-user needs within industry, automotive and building and construction, and has already won the IF and Red Dot Award in 2014 for the innovative product design. Nilfisk-ALTO is also introducing SCRUBTEC 337.2 with new features making it the ideal scrubber/dryer for smaller to midsize business, car dealerships, gas stations, garages etc. The compact design and excellent maneuverability enables it to scrub and dry in all directions both forward and backward with the water kept inside ensuring you optimal productivity. Be inspired and tempted by our new products and bestsellers within professional cleaning equipment; scrubber dryers, single discs, sweepers, high pressure washers, commercial and industrial vacuum cleaners. Nilfisk-Advance A/S · Sognevej 25 · DK-2605 Brøndby · www.nilfisk-alto.com

FUTURE TRENDS What comes next? (continued) fared better if Kondratieff’s explanation had received more support in the sphere of monetary economics through the writings of economist Joseph Schumpeter, since it offers a pointer to the direction in which the real economy will change in the future. The scarcer a particular factor of production becomes, the greater are the efforts made to remove the bottleneck by devising different organisational structures and other devices. When English industrialists could no longer cope with draining the mines, they asked James Watt to develop a steam engine. When transport became the pinch point for industry, the railways had to be built. When the volume of information exploded and it became too expensive to be organised on paper, we needed the computer. What will be the next shortage to be overcome in the work process if it is to recover again? Many people think it will be energy and raw materials. Yet, for example, the less oil there is available, the more viable renewable sources of energy become – coal from sewage sludge, solar fields in Africa, improved energy efficiency. The latest multi-layered solar cells have achieved 41 per cent efficiency. This will offset the losses today but does not really represent a higher level of prosperity. It is ultimately for the marketplace to decide who is allowed to use energy by determining who uses it most efficiently – and that depends on the quality of the knowledge work: analysing a situation to make the right decision; scanning the immense flood of information for the knowledge that someone needs to

solve a problem; understanding what the customer actually needs. There will however be no new steam engine to make our thoughts more productive. The only thing we shall be short of is educated people and their value-added problem-solving capabilities. These people will only be motivated to contribute their knowledge and to work voluntarily beyond the age of 67 if working patterns are geared up for this: less pressure for appropriately adjusted pay, more flexible working hours, further training up to retirement age and beyond.

Erik Händler, futurologue et journaliste allemand, écrit pour ECJ sur les séquelles de la crise économique qui a déferlé sur le monde. Il prédit que l’ordinateur apportera dans son sillage une saine culture du travail et davantage de coopération internationale. 909

Der deutsche Zukunftsforscher und Journalist Erik Händler beschreibt in seinem Artikel für das ECJ die Nachwirkungen der weltweiten Wirtschaftskrise. Er prognostiziert unter anderem, dass es als Folge des Computers zu einer gesunden Arbeitskultur und verstärkter internationaler Kooperation kommen wird.

April/May 2014 | ECJ | 48

Driving an upturn Because training represents an expensive decades-long investment, it will also take longer to recover the investment – the need to maintain the health of employees becomes so intense that it can drive an upturn. Hardware will of course also contribute to the next structural cycle – gene technology and nanotechnology in medicine, and other material health investments. But these only serve as trappings around the current shortage: intelligent, unstructured, cooperative information work and the productive working lifetime of the knowledge workers. Lifestyles will be changed by economic pressures and a new market will be created in products and services for maintaining the health of the healthy. Because a single individual is less and less able to have an overview of a particular subject area, we are increasingly dependent on the knowledge of others. No-one has the time to read five books in order to find out the required information. It will in future be important to know

someone who has digested these five books and can solve my problem in 30 seconds. Instead of being an obedient, replaceable cog in the wheel of the old industrial society, each individual will suddenly become an indispensable specialist in an intermediate stage in production or in a particular area of knowledge who must share his skills with those of others to achieve overall success. The previous hierarchical forms of company structure impeded the flow of information – the future will bring with it (in addition to clear definition of responsibilities) flexible hierarchies in which the value of each individual will be determined by the demands of the day. The flat structures necessary for this kind of operation and the constantly changing business partners, customers and outside employees have increased the number and complexity of interfaces and hence also the reasons for conflict among those involved. There are many indicators of inefficient information work, such as ‘mental resignation’ or communication problems – the new bottleneck in the national economy. This puts workers and their social behaviour under pressure to change and to work more efficiently in order to make better use of knowledge. History shows us that new technology such as the railways can be invented more rapidly than people can adapt to different models of success. But we shall learn to in the end, even this time: the perfectly normal crisis following the structural cycle of the computer will help us to make better use of knowledge in a better working culture. Il futurologo e giornalista tedesco Erik Händler scrive per ECJ sull’argomento del periodo successivo alla crisi economica nel mondo. Predice che l’uso dei computer darà vita a una cultura di lavoro prospero e maggiore cooperazione internazionale.

EC J

Cleaning E U R O P E A N

SPECIAL EDITION ISSA/INTERCLEAN Amsterdam

”

As a Facilities Manager, my job is to keep the chaos organized. – Service management provider, Sweden

Simplicity at work. We know that for you, it’s all about being prepared. Good planning makes it easier to react when the unexpected happens. Because it always does. At Tork, we can’t help you prepare for everything, but we can make it as easy as possible for you to maintain your washrooms. In fact, all our products are designed with the goal of reducing hassle, as well as saving you time and money. This is what we call Simplicity at work. We look forward to seeing you at ISSA/INTERCLEAN. We’ll be in Hall 10, Exhibition Stand 10.101

www.sca-tork.com 008 52 6545 87

ISSA/INTERCLEAN AMSTERDAM

Celebrating 25th edition Europe’s largest event for the professional cleaning sector ISSA/INTERCLEAN Amsterdam - takes place from May 6-9 in the Netherlands. And this year the organisers are promising the biggest show yet, as it celebrates its 25th edition. In this comprehensive guide to the event, ECJ looks at how the organisers will be celebrating and what new features visitors can look forward to at this year’s exhibition. Following that is a look at the finalists for the Amsterdam Innovation Awards, tips on what to do in Amsterdam, your map of the show and a preview of the new products being launched. ECJ is official media partner of the ISSA/INTERCLEAN Amsterdam exhibition.

Europe’s largest event for the professional cleaning sector - ISSA/INTERCLEAN takes place from May 6-9 in Amsterdam. And this year the organisers are promising the biggest show yet, as it celebrates its 25th edition. “We are working on special ways to mark this great occasion and we promise you a festive 25th birthday event,” said Rob den Hertog, Amsterdam RAI’s manager for ISSA/INTERCLEAN. The 2014 show will have over 150 new exhibitors and there will be dedicated Washroom, High Pressure and Steam Cleaning areas. New is the Outdoor Demo Show, which will be a platform for outdoor cleaning demonstrations. The last exhibition in 2012 attracted 28,001 visits, 72 per cent of them from outside the Netherlands. Some 670 manufacturers from 42 countries presented their latest products.

Steam cleaning The exhibition will feature a dedicated Steam Cleaning area for the first time. This means steam cleaning equipment manufacturers will be positioned together, in order to enable visitors to better plan their visit. “The steam cleaning sector has rapidly developed in recent years, and shifted from mainly consumer appliances to better and broader solutions for the professional market, witnessed also by the expanding number of steam cleaning manufacturers exhibiting at ISSA/ INTERCLEAN,” explained Rob den Hertog. “By creating a Steam Cleaning pavilion we want to highlight the developments and innovations that have taken place in recent years,” he added. “And at the same time better facilitate the visitor. In our evaluations the Washroom and High Pressure dedicated pavilions were widely recognised as helping the visitors in their time management by clustering companies in those specific segments together.” The Steam Cleaning pavilion will be located in hall 11, which has direct access

to an outdoor demonstration area.

Amsterdam Innovation Award One of the biggest highlights of the exhibition is always the presentation of the Amsterdam Innovation Award, and this year’s winner will be announced during a special ceremony on the opening day. There are three categories. In Machines, Accessories and Components the finalists are Wetrok, Teinnova and Tennant. Sofidel, Tennant and Kärcher are the final nominees in the category Equipment/Tools for Cleaning, Care and Safety; while the finalists for Management, Training Solutions and Related Products are Hako, Kärcher, ECMR and Alpheios. The awards ceremony on the opening day will also feature a keynote speaker. This year it is Peter van Herrewege, who founded Prime Life care homes in the UK. He will address the subject of innovation in the cleaning industry and there is an exclusive ECJ interview with him on page 58. New this year is the Innovation Lab, an activity platform located in the RAI Elicium. The Innovation Lab will showcase all final nominees of the Amsterdam Innovation Award and visitors will be able to browse the individual product details via iPads. Throughout the show the stage will host seminars, workshops, debates and presentations from 11.00 to 16.00 daily.

Meeting programme As usual there will be a programme of interesting meetings and seminars to attend, including a Women’s Forum and a meeting of global industry associations being organised by ISSA. Seminar topics include the European Biocidal Directive, Balancing Sustainability Goals While Maintaining Effective Hygiene and Why Hygiene is Important in the Washroom. The cost to attend seminars is 50 euros per registration for non-members of ISSA, and 25 euros per registration for Continued page 50

April/May 2014 | ECJ | 49

ISSA/INTERCLEAN AMSTERDAM Celebrating 25th edition (continued) members. Visit www.issainterclean.com to reserve your place.

the official media partner of ISSA/ INTERCLEAN Amsterdam. Visit us on

stand 01.100 to register for your regular copy and the monthly email newsletter.

How it started The story begins when Interclean was born in Amsterdam’s famous Café Hoppe when two window cleaners came up with the idea to organise an exhibition dedicated to cleaning. The first edition took place in 1967 and after that every two years - and in 1998 an alliance was made with ISSA and the show became ISSA/INTERCLEAN. In 2012, the last event, a total of just over 28,000 visitors were registered up from 23,415 in the previous edition. Just over 70 per cent of visitors are from outside the Netherlands. For information on planning your trip to Amsterdam, go to issainterclean.com •European Cleaning Journal is European Cleaning Journal commence dans ce numéro son guide exhaustif de l’ISSA/INTERCLEAN d’Amsterdam, en jettant un regard sur les principales manifestations de ce salon, y compris le programme de séminaires. Il présente ensuite une liste des lancements les plus importants qui auront lieu à cet événement.

April/May 2014 | ECJ | 50

• Pictured left to right are the Amsterdam Innovation Award jury members: Dick van Zomeren of Service Management, Michelle Marshall of ECJ (chairman), Reinhard Knittler from Reinigungs Markt, Rob Geissler of Sanitary Maintenance, Pierre Deschamps of Batiment Entretien and Ton van der Riet from Senzora. Das European Cleaning Journal beginnt hier einen umfassenden Überblick über die ISSA/ INTERCLEAN Amsterdam. Wir werfen dabei einen Blick auf die wichtigsten Ereignisse während der Messe, einschließlich das Seminarprogramm. Anschließend folgt ein Überblick über die wichtigsten Produktneuvorstellungen im Rahmen der Messe.

European Cleaning Journal inizia qui la sua guida completa ed esauriente della ISSA/INTERCLEAN Amsterdam, con uno sguardo agli eventi più importanti della fiera, incluso il programma dei seminari. A seguire ci sarà una guida dei nuovi prodotti più significativi che verranno lanciati durante la fiera

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ISSA/INTERCLEAN AMSTERDAM

Amsterdam Innovation Awards - the final 10 The 2014 Amsterdam Innovation Awards will be presented on the first day of ISSA/INTERCLEAN - May 6. In each of the three categories there will be a winner, with one of them then being named the overall winner of the Amsterdam Innovation Award. Here, ECJ takes a look at the products that have reached the final stages.

Tennant for T17 battery powered heavyduty ride-on sweeper Tennant’s T17 is designed to reduce the costs of cleaning while providing a safe environment for operator and service personnel. It claims to be the industry’s first combination of maintenance-free high performance scrub brush motors and AC propulsion system. It can clean virtually all day on a single charge, with the largest available battery capacity in its class. The amount of water and chemical needed to clean is reduced thanks to the ec-H2O and ES (Extended Scrub) technologies. The machine filters and recycles recovered solution to extend cleaning time and increase productivity up to three hours.

Category A -Machines, Accessories and Components Teinnova for the Visioair The Visioair is a machine that cleans, views and verifies in one single operation all cleaning work in AC ducts. It uses air injection which is quicker, more cost effective and efficient than traditional methods - says Teinnova. The air head can travel any through any shape and size of duct - through the propulsion provided by compressed air - with an air blade effect that easily detaches adhered dirt from all four sides of the duct and records the results via camera. This is a green technology that does not uses any chemical as everything is done on a dry basis. Dust is vacuumed instantly by an aspirator system that filters the smallest particles.

Category B - Equipment/ Tools for Cleaning, Care and Safety Tennant for the Orbio os3 The os3 generates both cleaning and disinfecting solutions on-site. These solutions are created through water electrolysis, which includes a small amount of salt. The os3 also includes a satellite system which allows solution dispensing in remote locations. Simplified process, improved health and safety, reduced footprint, lower training needs and reduced costs are key benefits says Tennant.

Wetrok for the Discomatic Mambo This compact scrubber dryer features a lithium-ion powered battery (which runs for around four times longer than a conventional lead battery) that offers a minimum of 1,500 cycles and is said to be outstandingly manoeuvrable. The handle is continuously adjustable to the user’s size and there is an automatic transportation wheel for easy transportation between locations or storage rooms. Integrated dosing optimise chemical consumption, and there is a backwards water collector in order to access and treat inaccessible surfaces. The right quantity of chemicals in proportion to the amount of water can be used at any time with the integrated dosage system. The water supply can also be adjusted at any time, even while the machine is running.

Continued page 56

View all of this year’s nominated products for yourself during ISSA/INTERCLEAN at the Innovation Lab, an activity platform located in the RAI Elicium. Demonstrations and presentations will be held throughout the exhibition. April/May 2014 | ECJ |55

ISSA/INTERCLEAN AMSTERDAM Amsterdam Innovation Awards - the final 10 (continued) Kärcher for the B60/10C The MopVac B 60/10 C is a new product category which combines the best features of a mop and bucket system with the best features of a scrubber dryer. With its working width of 60 cm the B 60/10 C can clean five times faster in open areas compared to a regular mop says Kärcher and it leaves the floor dry. It is independent from any kind of electricity supply and has been designed to be very simple to use. The vacuum pump eliminates the need for swinging and wringing, which reduces the risk of injuries as well.

Sofidel for Biotech toilet tissue Biotech is a toilet paper that utilises Biologically Active Tissue Paper (BATP) technology. It contains different microorganisms, totally harmless for man and for the environment. When the toilet paper reaches the water, the microorganisms are activated, producing enzymes and feeding on the dirt present in pipes and in the sewers. Once their action is complete, they biodegrade without leaving any residue. The paper is designed to reduce the need for cleaning and maintenance of pipes and drains.

Le jury du Prix de l’innovation de l’ISSA/INTERCLEAN d’Amsterdam a sélectionné les 10 finalistes au travers de trois catégories de produits. Les gagnants seront annoncés au premier jour du salon. Ici, ECJ se penche de plus près sur les produits qui sont parvenus à ce stade. 908

April/May 2014 | ECJ | 56

Category C - Management, Training Solutions and Related Products Kärcher for Kärcher Fleet Services Kärcher has developed a comprehensive solution to manage fleets of cleaning machines. Incoming data is converted in a meaningful way which can be viewed in many detail levels on a web-based, individually configurable user interface. With the meaningful information, organisations are enabled to manage their fleets and optimise their processes to new levels of efficiency based on data insights.

Hako for Hako Fleet Management Solutions The Hako-Fleet-ManagementSolutions, consisting of Hako-Fleet-Report and Hako-Fleet-Recorder, helps customer to keep their machines under control and to run economically and efficiently. The Fleet-Recorder logs machine data and transfer these via cell phone network directly to customer’s computer. The Fleet Report supports offers data like machine prices, date/cost of repair and much more.

Die Jury des ISSA/INTERCLEAN Amsterdam Innovation Award 2014 haben die letzten 10 Kandidaten aus drei Produktkategorien ausgewählt. Die Gewinner werden am ersten Messetag bekannt gegeben. Das ECJ nimmt die Produkte unter die Lupe, die es bis hierher geschafft haben.

Alpheios for ExpertAtHand The first app for devices like Google Glass that offers the possibility for a cleaning expert to look through the eyes of a cleaner and help and communicate with him in real time. The app is available both as a service from Alpheios and for cleaning managers themselves to interact with and support their cleaners. ExpertAtHand offers live support, projection of data and message interaction.

European Cleaning Machines Recycling ECMR seeks to offer a sustainable and transparent recycling solution that closes the recycling circle of machines and equipment in the cleaning industry. Materials are sold on to certified processors for recycling in accordance with environmental legislation. This new concept will help achieving targets of reducing waste from products to almost zero.

La giuria di ISSA/INTERCLEAN Amsterdam Innovation Award 2014 ha selezionato i 10 finalisti fra tre categorie di prodotti. I vincitori verranno annunciato durante la prima giornata dell’evento. ECJ prende qui in esame i prodotti che sono stati scelti come finalisti.

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ISSA/INTERCLEAN AMSTERDAM

Innovate our cleaning culture The presentation of the Amsterdam Innovation Award is always one of the highlights of the ISSA/INTERCLEAN exhibition. As in past years, the ceremony takes place on the opening day of the show and for 2104 the keynote speaker is Peter van Herrewege. He is the chairman and founder of Prime Life - a large group of care homes in the UK. Although he is now chairman of a large group of care homes, Peter van Herrewege has long-standing connections with the cleaning sector. In fact he comes from five generations of brush makers – his origins are in Belgium. The family business was sold, however, so van Herrewege was forced to rethink his future. In the early 1980s he invested in property for nursing homes – so went out of manufacturing into a service industry. Prime Life, the company van Herrewege founded, now has 63 care homes across the UK – caring for 2,000 people and employing 2,500 staff. It is the 12th largest provider in the UK. The link between his business and the cleaning sector is clear, he says. “Care homes and all healthcare facilities must be spotlessly clean – there is no argument about that. Yet at any one time 10 per cent of wards and care home units are closed due to an infection outbreak. And one in six elderly people discharged from hospital have an infection they did not go in with. This means care homes are then obliged to carry out barrier nursing and take special measures. There is a huge cost associated with both closed facilities and readmissions.” L’intervenant d’honneur à la cérémonie de remise des prix de l’Innovation au salon ISSA/INTERCLEAN d’Amsterdam sera Peter van Herrewege, président de la société britannique Prime Life. Cette entreprise gère un groupe important de maisons de retraite au Royaume-Uni et il parlera de l’importance de l’innovation dans la culture du secteur de la propreté.

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In addressing the audience during his keynote speech van Herrewege will appeal for innovation – not necessarily in product development but in culture and thinking. “There are still so many shortfalls where cleanliness and hygiene are concerned so how do we deal with this?” he asks. He believes the health and social care sector does not necessarily foster the right attitude towards the cleaning operation. “The job title operatives are given – ‘cleaner’ – the uniform, their standing in the organisation. Clearly the cleaning operation is well down the scale when it comes to recognition and respect. “We must recognise more the cost of current failings, and ensure that someone at board level has responsibility for hygiene within the hospital and social care sector. Protocols must be created, then adhered to.” Van Herrewege believes: “What’s urgently needed is a cultural change. Cleaning is too often perceived as a low grade function, however my customers are very directly impacted by our cleanliness standards. I don’t want to

• Peter van Herrewege

expose them to infection of course. Cleanliness is the basis of good care and the cornerstone of civilisation.” He emphasises: “Priority, exposure and expenditure in cleanliness and hygiene are absolutely necessary to maintain quality of life in the health and social care sector. And we must recognise the financial and human cost of failings.” Van Herrewege believes cleaning is typically taken for granted until there is a problem, then temporarily its status is lifted. “In health and social care are we really addressing the issue of hygiene properly? How can we better stop infection in the first place? “The industry must break out of the stigma that it is the lowest function of an operation, because when it is not carried out properly so much damage can be caused. Everybody involved in professional cleaning must promote the industry better and break out of this attitude.” He adds: “The financial savings of reducing the number of infection outbreaks alone will save fortunes. Having facilities out of use because they are closed for deep cleaning costs money. And products are not the whole story– it comes down to skills and to recognition of a good job being well done.” To distributors and manufacturers of products he says: “I would advise you to focus more on the benefits and methods of cleaning rather than selling products alone. We must be looking beyond the products, towards solving significant problems and keeping services running. The real benefit is in altering the culture and the processes, and I realise cleaning companies are often faced with a shortsighted view from clients too. “This is an enormous market, with much opportunity. Let’s give the industry the standing and value it should have.”

Der Hauptredner bei der diesjährigen Verleihung der ISSA/ INTERCLEAN Amsterdam Innovation Awards ist Peter van Herrewege, Vorsitzender des britischen Unternehmens Prime Life. Sein Unternehmen betreibt zahlreiche Pflegeheime in Großbritannien, und in seiner Rede wird es um die Bedeutung der Innovation in der Branchenkultur gehen.

Il relatore ospite di quest’anno alla cerimonia dei premi ISSA/ INTERCLEAN Amsterdam Innovation Award sarà Peter van Herrewege, presidente della Prime Life nel Regno Unito. La sua azienda gestisce un grande gruppo di case di riposo nel Regno Unito e parlerà al settore del cleaning dell’importanza dell’innovazione nella cultura del settore.

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ISSA/INTERCLEAN AMSTERDAM

Why go to ISSA/INTERCLEAN? Exhibiting at ISSA/INTERCLEAN Amsterdam represents a major investment for companies – both in terms of time and money. So why do they keep coming back? Ann Laffeaty finds out.

New business? Customer interaction? Industry intelligence? ISSA/INTERCLEAN offers all these and more – as well as a welcome opportunity to escape from the office. But this could be said of all exhibitions. However while figures at some events are in decline, ISSA/ INTERCLEAN Amsterdam - now in its 25th edition - goes from strength to strength. In 2012 670 companies from 42 countries exhibited, with 28,001 visitors. This figure was up from 2010 when 23,415 visitors attended and 651 companies exhibited. So what is it about the biennial Amsterdam event that keeps new exhibitors signing up and existing ones coming back year after year? Bio-Productions’ main motivation for exhibiting at ISSA/INTERCLEAN is to attract new customers says managing director Mike James. “We are particularly interested in gaining new export business,” he said. “Since we are a small company we don’t have the budget of our bigger rivals, but we always have a good Interclean show. Our stand tends to attract quite a bit of interest and we usually pick up a reasonable amount of business.” Bio-Productions will be launching two new products at the event – Bio-P, a universal urinal cap with a built-in toilet block, and the Tappit system. “This is a very simple concentrated dosing system for filling trigger spray bottles,” said James. The company has attended the show for around 18 years. “We feel that ISSA/ INTERCLEAN is the most important and

prestigious show there is,” says James. Wetrok views ISSA/INTERCLEAN as an opportunity to generate valuable sales leads and build new partnerships. The company has attended every one since the event was first staged, says head of marketing and innovation Thomas Kyburz. The Wetrok stand at this year’s show will focus on a new launch due to be unveiled at the exhibition. “We consider ISSA/INTERCLEAN to be a very important exhibition for the European cleaning industry,” said Kyburz. “Additionally we use the event as a platform for networking and an opportunity to demonstrate our competence to a wide audience in the cleaning market.” Diversey Care uses ISSA/INTERCLEAN as a communication platform - both for existing customers and potential new ones. The company has exhibited at every show apart from the first. “We appreciate receiving direct feedback from our customers on our innovations in order to improve our mutual partnership,” said global marketing director Irina Klemps.

Worthwhile investment The company will be launching a range of new chemical solutions for building care, floorcare, kitchen and fabric care along with new tools, machines, services and e-solutions. It will also be unveiling a series of ‘small sites solutions’ to help smaller companies tackle the challenge of staying within their monthly budget. Diversey Care’s stand will once again be one of the largest at the event, according to Klemps. “However, the booth design will be different from previous years as it will reflect the innovations we are showcasing and the customer needs we address,” she adds. As far as Diversey Care is concerned, ISSA/INTERCLEAN is well worth the investment. “It allows us to show the breadth of our offer in terms of additional services, training, consulting and e-business solutions,” said Klemps.

Numatic considers ISSA/INTERCLEAN Amsterdam to be the premier international forum for cleaning technology. The company will be launching a range of new products and will keep to its practice of manning a high-profile, dual-level stand. “Our company has been exhibiting at ISSA/INTERCLEAN for the past 25 editions,” said managing director Chris Duncan. “It’s expensive, but good.” 3M believes ISSA/INTERCLEAN to be all about connecting with customers. “We hope to meet new ones, and also to update our current customers about our latest developments,” said business development manager Tim Copner. “It is always good to see what the competition is up to, but that is a secondary objective.” The company will be exhibiting at ISSA/ INTERCLEAN for the first time in six years, says Copner ‘”We’ve stayed away because budget was an issue – and it is quite expensive to do these things properly,” he said. “We also wanted to make sure that our stand had a good story to tell. Over the past few years we have launched a number of new products, which is why we have decided to exhibit again this year.” 3M will be promoting its floorcare range on a stand that will be divided into four areas. Three of these will be used to exhibit the company’s products for restoring, protecting and cleaning floors while the fourth will feature matting solutions. Hako describes ISSA/INTERCLEAN as a place to meet “top-class international trade professionals”. “It is also an excellent platform for us to present our innovative products, services and sustainability solutions,” said head of marketing and product management Dr Ralf-Hendrik Steinkühler. Hako has exhibited at ISSA/ INTERCLEAN since the show began. This year it will be unveiling new machines for the municipal sector while also focusing on a system designed to help fleet Continued page 62

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ISSA/INTERCLEAN AMSTERDAM Why go to ISSA/INTERCLEAN? (continued) managers run machines more efficiently. “As in 2012, our stand will be located directly in the entrance area of the Europahal,” said Steinkühler. He adds that participating at ISSA/INTERCLEAN is a sensible investment. “All the important customer groups and partners worldwide will be visiting this significant industry get-together.” Tork manufacturer SCA considers ISSA/ INTERCLEAN to be the perfect venue to meet partners and exchange ideas with key industry stakeholders. “We have been a part of the show since 2000 and we consider it a key event for our brand,” said European project leader for Tork Camilla Skaremyr Krook. “We had a very successful exhibition in 2012 and will build on that.” The company plans to launch a service tool based on new technology and connectivity at the event. “It has the potential to evolve operations within the FSC industry and will present users with Investir dans l’ISSA/INTERCLEAN Amsterdam représente un investissement majeur, aussi bien en temps qu’en argent. Mais pourtant, ils reviennent toujours. Pourquoi? Ann Laffeaty cherche à le savoir.

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new opportunities - ranging from everyday improvements to support for long–term strategic decisions,” said Skaremyr Krook.

Keep in touch For P+L Systems, attending ISSA/ INTERCLEAN is an excellent way of keeping in touch with what is going on in the industry. “The fact so many people choose ISSA to launch new products - as we will be doing this year – means there is no better place to learn about the latest innovations in the marketplace,” said brand manager Francesca Hay. This will be P+L Systems’ fifth appearance at the show. “Over the years our stand has grown in size as we have acquired new brands and launched new products,” said Hay. “But our aim of meeting as many of our global customers as we can remains the same.” The company will be launching a new nappy bin plus a range of soap dispensers Eine Teilnahme an der ISSA/INTERCLEAN Amsterdam stellt eine beträchtliche Investition für Unternehmen dar - sowohl was Zeit als auch Geld betrifft. Also warum kommen sie immer wieder zurück? Ann Laffeaty erfährt Näheres.

and toilet seat sanitisers. “ISSA/ INTERCLEAN is a great opportunity for us to launch new products and to meet both existing and potential customers from all over the world,” said Hay. Premiere Products is branching out into new business channels – and believes ISSA/INTERCLEAN to be the place to promote this. “We will be telling a whole new story and looking to network with existing customers and distributors while also meeting potential customers from our new business channels,” said director of international sales Mark Hughes. The company has exhibited at the event since 1990 and its stand has grown from a small booth to a 40 square-metre, twostorey construction. So, is ISSA/INTERCLEAN worth the investment? “Absolutely,” said Hughes. “We have pulled out of all the other exhibitions because we feel this to be the premier exhibition in the industry.” Esporre alla ISSA/INTERCLEAN Amsterdam rappresenta uno dei maggiori investimenti per le imprese, sia in termini di tempo che di denaro. Perchè quindi continuano a ritornare? Ann Laffeaty indaga.

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ISSA/INTERCLEAN AMSTERDAM

The quirky side of Amsterdam As cleaning professionals from all over the world converge on Amsterdam for ISSA/ INTERCLEAN, Ann Laffeaty lists 10 points highlighting the quirkier side of cleaning and hygiene in the city.

The world’s cleaning and hygiene professionals will be travelling to Amsterdam once again this spring for the biennial ISSA/INTERCLEAN. During the day they will be networking at the RAI, gaining sales leads, eyeing up competitors’ stands and generally increasing their industry knowledge. But for eye-opening innovations in cleaning and hygiene they should step outside the exhibition hall and head for the city. Here are ten interesting ‘quirks’ about cleaning and hygiene in Amsterdam. 1. Amsterdam’s state-of-the-art toilet shop. Amsterdam is the birthplace of a toilet concept - pioneered in 2011 designed to provide everyone with access to clean washrooms when out shopping or sightseeing. For a small fee shoppers can enjoy “an oasis of peace and relaxation” by stepping into a clean, hygienic and attractively-decorated 2theloo toilet. The company’s flagship ‘toilet shop’ can be found in Amsterdam’s Kalverstraat, though more than 100 others have sprung up all over the Netherlands and in other countries as well. Anyone can pop in. Simply pay your money at the turnstile and soon you will be entering your own tiny toilet haven

lovingly decorated by an artist, illustrator or sculptor. If you are lucky you may be greeted with views of a mountain stream, a grazing deer or an atmospheric night sky. The less fortunate may be confronted with more bizarre images such as that of a giant licking cow: two lipsticked mouths on either side of you, or an angry-looking giant penguin that glares down at you as you relieve yourself. The concept works well, however, because shoppers no longer need to suffer the angst of being unable to find a hygienic public washroom. 2theloo washrooms are cleaned continuously throughout the day and the entrance fee can be redeemed at the toilet shop where washroom products, gifts and gadgets are on sale. The Amsterdam 2theloo even has its own coffee corner where visitors can fill up with hot drinks…. before the whole cycle inevitably continues. 2theloo, Kalverstraat 126, Amsterdam, www.2theloo.com 2.…and why 2theLoo is so successful. Public toilets in general are nothing to write home about in Amsterdam, and most of them charge an entrance fee. If you step into a bar and ask to use the facilities the bartender may well refuse – or even charge you. This is possibly the reason why so much urinating takes place in public. However, ‘wild peeing’ as it is known in the Netherlands can set you back even more than the domesticated kind since perpetrators are fined up to 90 euros if caught. The stakes are even higher if you decide to relieve yourself in the canal after a long night in a brown bar. Around 15 people each year actually die as a result of urinating in an Amsterdam canal. The reasons for this are unclear: perhaps the victim has had too much to drink; they lose their footing in the dark or the icy-cold canal water makes it difficult to escape. But police can immediately spot the body of a canal-urinator by the fact that their trousers are still undone. 3. Toilets on the go. A recent survey of

850 Dutch motorists revealed a high level of disgruntlement about toilet facilities at service stations. So much so in fact that 74 per cent said they carried their own supply of toilet paper with them in case none was supplied. The survey, conducted by research bureau PanelWizard, found that dirty roadside toilets made Dutch drivers even more irritable than traffic jams. Around 80 per cent of holidaymakers avoided contact with the toilet seat and 69 per cent used a disinfectant gel afterwards. Bizarrely, the survey also revealed that many Dutch people would rather ‘go’ outside than use a service station washroom. That old wild peeing gene rearing its ugly head again? 4. A litter-free city park – and many happy alcoholics. One unusual phenomenon you may come across in Amsterdam is the sight of down-and-outs and alcoholics cleaning the streets. In a breathtakingly pragmatic government-funded move, the city has decided to kill two birds with one stone and occupy its homeless in keeping the streets litterfee. The street cleaning team is mostly made up of long-term alcoholics and its members are paid peanuts for their efforts. And when we say peanuts, we actually mean beer.

Talking toilets Yes, Amsterdam is paying its alcoholics in booze to keep its streets clean. The scheme, funded by state subsidies and donations, rounds up people in Amsterdam’s Oosterpark who have been ‘causing a nuisance’ and then puts them to work. Besides the booze they are supplied with cigarettes and a hot lunch for their efforts. Around 20 alcoholics have been taken on so far and the team works six hours a day (apart from the odd beer break). 5. A toilet that talks? On the ECJ website we recently reported the unveiling of talking toilets on Virgin Trains in the UK. The aim of these was to tackle the problem of blocked loos through spoken Continued page 66

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ISSA/INTERCLEAN AMSTERDAM The quirky side of Amsterdam (continued) messages urging travellers to avoid putting nappies, paper towels and other items down the toilet. But talking toilets were actually initially pioneered in Amsterdam. In 2004 Dutch contemporary artist Leonard van Munster was commissioned to create a talking toilet at the city’s De Balie cultural centre. The loo used a computer linked to various sensors to analyse washroom behaviour and generate relevant comments. For example, the toilet might urge visitors to lift the seat; rebuke them for using too much toilet paper or for failing to flush. Then if you were to light a cigarette the toilet would start ‘coughing’ before pointing out the dangers of smoking. And it was also programmed to make jokes and pass comment about previous users. The De Balie theatre and centre for politics, culture and media is situated in Amsterdam’s former District Court. Whether the talking toilet is still there or whether it had to be removed after enraging the visitors is unclear - but if you have time to drop in to find out, do let us know. De Balie cultural centre, Kleine-Gartmanplantsoen 10, Leidseplein 6. Of cold water and calendars. If you

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are lucky enough to be invited to the house of a Dutch colleague or client while at the show you will probably notice a couple of quirks about the downstairs loo. The first is that the sink will probably only have one tap – and a cold one at that. Hot water for hand washing appears to be an anathema to the Dutch (one theory is that their toilets at home are so small that there is no room for two taps at the sink).

Unfortunate error The second quirk is that there will probably be a birthday calendar on the wall. Yes, it appears that the smallest room in the house is where the Dutch go to write their birthday cards. 7. A hand washing error – captured for posterity. At Liberation Day festivals in the Netherlands – held to mark the end of the German occupation in 1945 – the men’s urinals tend to be a rudimentary affair consisting of basic metal troughs. A hapless US visitor once mistook one of these troughs for a hand wash station and his error was captured for posterity. Unfortunately for him it has been on YouTube ever since the incident occurred in 2010 - and has so far attracted over 160,000 hits.

www.youtube.com/watch?v=InR7tip2Izk 8. Toilet bags on trains. The everpractical Dutch recently came up with an ingenious – though controversial - scheme to avoid city commuters being ‘caught short’ in emergency situations. The 16 per cent of Dutch trains that have no on-board toilets are now supplied with plastic bags for travellers’ use. The bags contain a powder that turns into gel when a liquid is added. In theory, passengers requiring one can ask the driver for a bag and then use it in the driver’s cab. However when interviewed on Dutch TV, some rail passengers were dismayed by the idea. “Are you serious?” said one unnamed female passenger. “No, no way, I just can’t see myself ‘going’ in that. For a man it may be easier, for a woman that’s just impossible.” But according to Edwin van Scherrenburg of Dutch National Railways, the bags are not designed for everyday use. “They are for emergency planning only: say for example when there is one metre of snow outside and evacuation is not possible.” An unfortunate choice of words on his part? 9. A bizarre presentation to a Dutch government minister. We all want im-

ISSA/INTERCLEAN AMSTERDAM

The presentation was made by Ariette Brouwer, ceo of Simavi, a non-profit organisation based in the Netherlands that campaigns for everyone’s right to good health. Simavi also presented Dutch ambassador Kitty van der Heijden with a petition on behalf of the WASH Alliance asking for better water, hygiene and sanitation in developing countries. Why the point had to be made with poor

Ms van der Heijden seated so ignominiously on a lavatory – and in the middle of one of the Hague’s busiest squares to boot – is anybody’s guess. www.washalliance.nl/news/simavipresents-golden-roll-of-toilet-paper-to-dutchministry 10. And finally, a treat for when you leave ….. Airport washrooms are traditionally known for their clinical and impersonal ambience since there is no need to delight and impress the ‘passingthrough’ airline passenger. So why did no-one tell that to the powers-that-be at Schiphol Airport? Admittedly some of the washrooms there are run-of-the-mill, but others are quirkily themed to send you away with a warm feeling about your Amsterdam visit. In one of the gents’ facilities, for instance, the urinals are set against a backdrop of Amsterdam streets to provide that ‘wild

Alors que les professionnels de la propreté du monde entier convergent sur l’ISSA/INTERCLEAN à Amsterdam, Ann Laffeaty énumère dix aspects insolites des opérations de nettoiement et d’hygiène de cette ville.

Vertreter der Reinigungsbranche aus der ganzen Welt versammeln sich aus Anlass der ISSA/INTERCLEAN in Amsterdam, und Ann Laffeaty stellt eine 10 Punkte umfassende Liste zusammen, die die eigenartigere Seite der Reinigung und Hygiene in der Stadt hervorheben.

proved sanitation in developing countries - and the more publicity that can be achieved around it, the better. This must be why the Dutch Ministry of Foreign Affairs’ ambassador for sustainable development recently agreed to be photographed seated against a backdrop of toilet rolls - on a gold-painted toilet where she was ceremoniously presented with a golden toilet roll.

Lavatory ceremony

peeing’ effect. A ladies’ loo in the departures area, meanwhile, takes a seaside theme and features beach murals, a picket fence and a fake lighthouse. There is even a soundtrack of seagulls calling to add to the illusion. Another washroom is themed on tall and interesting Dutch landmarks with a picture of a different building on each cubicle. If you require precise statistics on the height of the building, just pop in and check inside the door. Giant tulips, daffodils and clogs are also used to brighten up Schiphol’s loos, and rumour has it that there is a painted fly on every urinal in the gents. But in typical Dutch style, this is mainly for practical purposes since theorists claim that most men will automatically aim for the ‘fly’ which has been strategically placed to reduce the risk of spills, smells and sticky floors. Genius. Mentre i professionisti del cleaning provenienti da tutto il mondo arrivano ad Amsterdam per la ISSA/INTERCLEAN, Ann Laffeaty elenca 10 punti sottolineando il lato più particolare della pulizia e igiene nella città.

April/May 2014 | ECJ | 67

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ISSA/INTERCLEAN AMSTERDAM

After a day at the show.... After a long day at ISSA/ INTERCLEAN you will probably want to head for the city centre and sample some of the city’s many excellent restaurants and bars. Whether you are looking for good food, a great atmosphere or a typically Dutch experience, Ann Laffeaty suggests 10 places to spend your Amsterdam evenings with colleagues or clients.

though the menu is fairly limited, the food is of good quality. Options include lasagna bolognese with roasted pumpkin; risotto with baked mushrooms, and cheese-filled ravioli with fried garlic and sage. Pasta e Basta, Nieuwe Spiegelstraat 8 1017 DE Amsterdam Open 18:00 to midnight, seven days a week Directions from the RAI: after a twominute walk to Europaplein take the 4 tram towards Centraal Station (11 stops, 14 minutes). Leave the tram at Keizersgracht and the restaurant is an eight-minute walk. www.pastaebasta.nl/en

Eten Bij MIj

Pasta e Basta The name literally means: ”Pasta – and that’s it”, but this restaurant cannot be defined by its pasta alone. No: it’s the fact that the waiters and waitresses are ready to sing at the drop of a hat that makes a visit to Pasta e Basta an unforgettable experience. Place your order and then sit back and wait for the show to begin. There seems to be no accounting for the periodic renditions of anything from opera to classics to pop songs from the waiting staff. No doubt it would become a little tiresome if you had to sit through an operetta when you simply wanted your bill, but it’s all in good fun and the singing creates a convivial atmosphere among the diners. Previous guests have included George Benson, Mariah Carey, Sting and the great Luciano Pavarotti, so the singing must be pretty good. The fixed price of €37 includes antipasti and pasta and

Eten Bij MIj is an unusual concept and ideal for groups seeking a traditional Dutch experience in a semi-domestic setting. The name literally means “Eat at my place” and this is the ambience that chef Michiel Stoffels is going for. The ‘restaurant’ caters only for groups of up 30 and all party members are seated together at one long table. Prices start at €38 a head for a threecourse meal including wine, beer and soft drinks. The menu can be tailored to the party’s requirements, but starters may include steak tartare or steamed artichokes while typical main courses could be sirloin of beef, rack of lamb or wild mushroom risotto. There are few reviews online for this relatively new eatery, but if you are planning a night out with clients it could be a novel way of entertaining them without blowing your budget. For more information go to Michiel’s Facebook page at www.facebook.com/etenbijmij. Eten Bij MIj, Albert Cuypstraat 91, 1072 CP Amsterdam Open: by arrangement with chef Directions from the RAI: after a 12-minute walk to Scheldestraat, take the 12 tram (two stops). Leave at Sloterdijk Station and from there it is a fourminute walk. www.eten-bijmij.nl

Café Hoppe Voted the Netherlands’ best café by a Dutch trade magazine in 2013, Café Hoppe is a typical ‘brown bar’ with a reputation for spontaneous parties. It was established in 1670 and the oldest part of the Hoppe is a national monument that has been unchanged for centuries. In fact stepping into the wood-panelled interior with its oak barrels and sawdust floors is like stepping back in time. Besides its friendly staff, eclectic mix of customers and traditional décor, the Café Hoppe is renowned for its bitterballen - a traditional Dutch meatball dish served with mustard and sauerkraut. Another good reason for ISSA/INTERCLEAN visitors to go to the Café Hoppe is because this is where it all began. Café Hoppe was where two window cleaners in the 1960s came up with the idea for a major Amsterdam cleaning show over a glass of Dutch genever. Café Hoppe, Spui 18-20, 1012 XA Amsterdam Open: 08:00-01:00 Sunday-Thursday, 08:00-02:00 Friday and Saturday Directions from the RAI: after a twominute walk to Europaplein, take the 4 tram towards Centraal Station (13 stops, 18 minutes). Leave at Spui (Rokin) and the restaurant is three minutes’ walk. http://cafehoppe.com

Restaurant d’Vijff Vlieghen The English translation of this restaurant – Five Flies – is even more off-putting than its unwieldy Dutch name. But write it down and keep it to hand if you are looking for a restaurant with Dutch authenticity seeping from every corner. And corners there are aplenty in this rabbit-warren of an eatery made up of nine inter-connecting rooms from five 17th century houses. Dutch heritage is proudly displayed in every room and each has a unique character; the Rembrandt Room contains four original etchings from the renowned Continued page 70

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ISSA/INTERCLEAN AMSTERDAM After a day at the show... (continued) Dutch artist, for instance, while a huge collection of Delft Blue tiles can be seen in the Mother Hendrinaroom. Prices for the tasting menu with wine range from €79.50 to €99.50 per head depending on whether you opt for four, five or six courses. If wine is not required then prices begin at a much more affordable €45.95. A la carte starters (between €16 and €20) include crispy eel, roasted tuna and veal fillet confit while main courses (€24-€28) include grouse with celeriac; fillet of lamb and cod in mustard. Restaurant d’Vijff Vlieghen, Spuistraat 294-302, Amsterdam 1012VX Open: 18:00 to 22:00, seven days a week Directions from the RAI: after a two-minute walk to Europaplein take the 4 tram towards Centraal Station (13 stops, 18 minutes). Leave at Spui (Rokin) and the restaurant is four minutes walk. www.thefiveflies.com/en

dinner costs €39.50 and for obvious reasons there is no menu to choose from – dishes are simply selected by the chefs based on their interesting flavours and aromatic smells. If you prefer you can opt for the wine and beer package which allows you to sample three wines and beers (again in the dark) paired with canapés. Ctaste, Amsteldijk 55, 1074 HX Amsterdam Open: Wednesday-Saturday, 16.30 till late and from 11.00 on Sundays Directions from the RAI: after a two-minute walk to Europaplein take the 4 tram towards Centraal Station (6 stops, 8 minutes). Leave the tram at Lutmastraat and the restaurant is a six-minute walk. www.ctaste.nl

Het doktertje

As the name suggests this establishment dates back to, well, 1890 and is billed as a “neighbourhood-style pub outside the usual tourist spots”. It offers good draught beer, attentive staff and a range of dishes including cheese fondue, veal liver and ribs, all of which typically cost between €16 and €20. For under five Euros you can also choose from an extensive range of sandwiches. Café 1890 is the place to go for an authentic ‘local’ experience - it is a fun, lively and bustling place with a warm atmosphere plus food and drink at reasonable prices. It is also open very late if you happen to be staying on in Amsterdam for the weekend. Café 1890 , Amstelveenseweg 1124, Amsterdam Open: All day and till 01.00 on weekdays; 03.00 Fridays and Saturdays Directions from the RAI: after a twominute walk to Europaplein take the 62 Bus towards Station Lelylaan (12 stops, 16 minutes). Leave the bus at Bolestein and Café 1890 is a five-minute walk. www.anno1890.nl

If you are looking for traditional Dutch surroundings and a friendly welcome for your not-too-large party, then look no further. This tiny bar – allegedly the smallest in Amsterdam – feels crowded even when filled with only a dozen people, but its cosiness means that everyone talks to one another. Het doktertje (The Doctor’s) is as the name suggests a former doctor’s surgery, and to prove the point an ancient medical bag hangs from the dusty old light fittings. And dust is in plentiful supply in this quirky bar from the 1790s which is reminiscent of a spooky film-set complete with cobwebs hanging from the lamps. The bar is now run by the doctor’s descendants and is characterised by friendly staff and everpresent jazz music. Besides mouthwatering steaks and salads the bar also serves up good beers, local liquors and malt whisky. Het doktertje , Rozenboomsteeg 4, Amsterdam 1012PR Open: Tue-Sat, 16:00-01:00 Directions from the RAI: after a twominute walk to Europaplein take the 4 tram towards Centraal Station (13 stops, 18 minutes). Leave at Spui (Rokin) and the bar is a twominute walk. www.cafe-de-dokter.nl/

Ctaste

Supperclub Amsterdam

Ctaste is one of a growing number of restaurants worldwide where diners are served in a darkened room by visuallyimpaired waiters. It makes for an interesting experience, though perhaps not the best option when networking or entertaining clients. A three-course

“Anything can happen at the Supperclub” boasts the venue’s website – and not all of it good according to some patrons. But no-one can deny that Amsterdam’s Supperclub is an experience to remember. This novel restaurant-cum-club has no dining

Café 1890

April/May 2014 | ECJ | 70

tables; instead guests are invited to kick off their shoes and loll on oversized beds where they eat reclining in Roman-style decadence. They are visited periodically by staff who serve them food and drinks and provide belly-dancing displays and other entertainment. Diners may also be offered a foot massage (at an extra cost). Those who love the Supperclub will feel as though they have wandered into some bohemian 1960s film, while others may feel as though they have been forced to share a dormitory with a bunch of noisy, party-loving strangers. The music is loud and the entertainment can be extraordinary – one diner likened it to an S&M show –and the relaxed bed concept becomes a little less relaxed when the venue is overcrowded. Dinner costs €69 and comprises five courses made up of “unconventional cuisine from all the reaches of the world”, but the fact that everyone dines together at 8pm adds to the illusion that this is one big hedonistic party rather than just another restaurant serving food to isolated groups. Supperclub Amsterdam, Jonge Roelensteeg 21 1012 PL Amsterdam Open: 19.30-0100, Sunday-Thursday Directions from the RAI: after a twominute walk to Europaplein take the 4 tram towards Centraal Station (14 stops, 23 minutes). Leave the tram at Dam Square and the Supperclub is a fourminute walk. amsterdam@supperclub.com

Brouwerij t ij What could be more typically Dutch than a windmill? Or beer? You can (almost) combine the two at Brouwerij t ij, said to be Amsterdam’s oldest brewery. Situated next to the De Gooyer Windmill, this is a bar-within-a-microbrewery where the beers are served up fresh from tanks. There is a large terrace with long tables for Continued page 72

ISSA INTERCLEAN

From 6-9 May 2014, join Ecolab at ISSA INTERCLEAN in Amsterdam to see ﬁrst hand Ecolab’s latest cleaning and hygiene innovations, products and solutions for facility management professionals. Our innovative solutions and technologies link performance and cost savings to sustainable outcomes to deliver triple-bottom-line beneﬁts. Come to the Ecolab stand to see eROI, the new way we demonstrate how to increase performance, reduce costs and offer a positive environmental impact.

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ISSA/INTERCLEAN AMSTERDAM After a day at the show... (continued) outdoor drinking, and inside the walls are lined with what is said to be one of the biggest beer bottle collections in the world. If you are staying on for the weekend after the show you may want to take a pre-bookable brewery tour on the Friday, Saturday or Sunday afternoon. Alternatively you can simply drop in for a drink or opt for the five-beer tasting package which costs around eight euros. Wine and soft drinks are available and snacks include fresh peanuts, boiled eggs, abbey-made cheese and salami. Brouwerij t ij , Funenkade 7, 1018 AL Amsterdam Open: 19.30-0100 daily Directions from the RAI: walk to RAI Station, Amsterdam About 7 minutes. Take Au terme d’une longue journée à l’ISSA/INTERCLEAN vous souhaiterez probablement visiter le centre-ville et connaître certains de nombreux restaurants et bars de la capitale hollandaise. Que vous recherchiez une bonne table, une ambiance chaleureuse ou une expérience véritablement hollandaise, Ann Laffeaty suggère dix lieux où vous pourrez passer vos soirées avec des collègues ou clients à Amsterdam.

April/May 2014 | ECJ | 72

the M51 subway towards Centraal Station. Alight at Weesperplein and walk for two minutes to the number 10 tram stop. Take the Azartplein tram to Hoogte Kadijk. Brouwerij t ij is around a minute’s walk. +31 (0)20 622 8325 www.brouwerijhetij.nl

Screaming Beans This restaurant, not to be confused with the coffee house of the same name, receives excellent online reviews and is also the personal recommendation of ECJ’s Dutch correspondent. It specialises in tasting menus which are said to be sublime, though not for the ravenous. The sum of €100 will buy you seven dishes with matching wines while the nine-dish option will set you back an extra Nach einem langen Tag bei der ISSA/INTERCLEAN möchten Sie sich wahrscheinlich mit einem Besuch einiger der vielen hervorragenden Restaurants und Bars entspannen, die das Stadtzentrum zu bieten hat. Egal, ob Sie auf der Suche nach einer guten Mahlzeit, großartiger Atmosphäre oder einer typisch niederländischen Erfahrung sind, die 10 Vorschläge von Ann Laffeaty erleichtern Ihnen die Entscheidung, wo Sie Ihre Abende in Amsterdam mit Kollegen und Kunden verbringen möchten.

€20. A la carte options include pan-fried scallops with dill and roasted hazelnuts; caramelised veal sweetbreads, or risotto with garden herbs and Canadian lobster, each of which cost around €20-€25. Screaming Beans also takes particular pride in its coffee, which is filtered at the table. Screaming Beans, Eerste Constantijn Huygensstraat 35 Open: 08.30-midnight, closed on Mondays Directions from the RAI: walk to Amsterdam, Scheldestraat (around 12 minutes). Take the 2 Tram towards Station Sloterdijk (12 minutes, 7 stops). Leave the tram at Overtoom and Screaming Beans is a one-minute walk. http://screamingbeans.nl/en/ Dopo una lunga giornata alla ISSA/INTERCLEAN probabilmente desiderate avventurarvi nel centro della città e provare alcuni dei numerosi e ottimi ristoranti e bar della città. Sia che stiate cercando del buon cibo, bella atmosfera o una tipica esperienza olandese, Ann Laffeaty consiglia 10 posti dove passare le vostre serate ad Amsterdam con i colleghi o i clienti.

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ISSA/INTERCLEAN AMSTERDAM

Exhibitor A-Z 3M (UK)

03.307A

A A&B Laboratorios 09.321 A.N. Constantinou 06.208 A.R.S. 11.800 AaRiverside M.04 ABI Entrance Matting 03.204 Ableman Int’l 05.305 Abrasivos Aguila 05.204 Aburnet 01.227A Achton 11.305 ACTION PIN 04.233J Adiatek 03.129 Afidamp 09.514 Airdri 11.309 Ajour Trading Sweden 11.627 AKKU SYS Akkumulator- und Batterietechnik Nord 11.709 Alberti International 05.319 alfa HygiCare 11.120 Alfredo Llimona 02.320 All Care 10.106 Alpheios International 01.315 Alwin Manufacturing Co 11.315F Amano Pioneer Eclipse 01.209 Amer 03.111 American Dryer (Europe) 11.114 Americo Manufacturing 02.323A Americol 11.130 Ametek Italia 02.107 Annovi Reverberi 05.109 Anti-Microbial Products 02.325G Aps Data-know-how M.03 Aquila Triventek 05.217 AR-CO Chimica 04.111 Arcora International 09.316 ARISTON Cleaning Sols 04.430 Arix 04.405 Artilux 11.108 ASFEL EL.23 Ataker Dosing Systems 03.311 Atlas Portable Sanitation 10.505A Atma 11.106 Averyck Holding 11.326A Aztec Products 02.317E B B & F Industries Co B & T Europe Badertscher P. Banana Products Battery Supplies Baudoin Wash-Systems Bayersan Temizlik BE Pressure Supply Beijing China Base Bemetex (Ningbo) Bentley and Son

April/May 2014 | ECJ | 76

05.418 09.128 11.821 02.323E 04.409 02.102 03.232 02.319B 03.132 09.110 11.511A

Berk Wiper International Bertolini Idromeccanica Betco Bettari Detergenti Bewima Bieffe Biemmedue BIO Jet Europe Bionetix International Bio-Productions Bio-Spear Clinical Birchmeier Sprühtechnik Bobrick Washroom Equip Bobson Hygiene Int’l Boluo Yuanzhou Solar Bonette Bos Cleaning & Finishing Bowstar Compac bpi recycled products Bram Brightwell Dispensers Brosserie Thomas BVBA Decof-Falconbrush

11.317A 05.315 02.425A 11.429 04.403 11.807 02.127 11.610 11.417C 01.227K 11.114 05.200 11.315A 10.214 09.212 11.813 05.101A 01.124A 11.324A 09.400 01.239 04.233K 05.117

C C.C.A.G. Crotti CAPPAH International Carind Carma Professional Carpet Cleaner America Cartindustria Eurocarta Casalino Carta CEBE Reinigungschemie Ceiling Professionals Cellande Celtex Cemex Trescon CentralCarta Centrego Cepilleria Catalana Changdian China Changzhou Tianan Nikoda Chemspec Europe Chic Chicopee China Clean Cilmas - Mirage Cimel Turbolava Clean India Journal Clean Middle East Clean Part Cleanea Cleaner Magazine Cleanexpo Moscow Cleanfix Reinigungssyteme Cleaning Component Cleaning Expo 2015 Cleaning Show 2015 Cleanpissup

04.213 04.417 11.421 11.213 02.317J 10.115 11.410 01.231 02.423A 11.328 10.211 02.219 10.306 01.227L 05.105 09.519 03.430 02.419C 09.313 01.505 11.733 05.416 03.326 01.120D 04.124 03.229 01.119 06.203 11.425 01.405 05.401 01.122A 01.124B 11.141

Cleantecs Cleantools (S) Clear Concepts AB - Swish Cleenol Group Clover Chemicals CMS Berlin Co.Ind Comac Comet Concept Microfibre Contico Manufacturing Convermat Corporation COPAK Corazzi Fibre Coynco Crisp Clean Services Crown Mats & Matting CWS-boco International

03.202 09.317 02.108 04.432 11.729 11.426 11.833 01.421 01.503 04.233I 09.407 11.315E 04.125A 05.403 03.327 01.305 02.317D 11.103

D Dagu 03.234 Dan Dryer 10.400 Danduct Clean 09.419 Danlind 09.106 DayCo Metal 11.424 DCI Marketing Europe 06.200A De Nora Next 06.200 De Witte 04.300 Deb Group 01.511 DEC 01.334 Decitex 05.207 Deiss, Emil 01.533 Delex Teknik 04.431 Delfin Industrial Vacuums 04.303 Delt Papir 10.212 Delta-Q Technologies 03.217 Dema Europe 01.309 Depureco Industrial Vacs 09.300 Derin Ind Cle Equip 09.413A Detectamet Detectable 09.513 Diamond Tool Supply 02.423D DiBO Cleaning Systems 01.325 Dimensio de Zakkenspecialist 01.501 Dimensione Pulito 01.132 Dirksen 05.325 Discover Energy 03.307B Dispensing Dynamics 10.112 Disposables UK 11.137 Distriflac 11.726 DJ Group 11.221 06.100 DNS Global Doman 11.705 Domel 11.724 Donertas 11.529 Dosanova 04.200 Dosiper 04.133 Dositec Sistemas 11.723 Continued page 78

ISSA/INTERCLEAN AMSTERDAM Exhibitor A-Z (continued) Double Class Dr. Schnell Chemie Dreiturm Dreumex Dri Eaz Products Dudley Industries Dulevo International Duotex Duplex International Dycon Cleantec

11.329 02.111 04.419 11.123 02.317A 11.211 02.217 09.414 03.119 04.400

E Earth Plastics Ecochem Ecodos by Spectro EcoDryers by Emeis Group Ecogum Ecolab Ecoline Ecopak Consultants Ecover Professional Ehrle Reinigungstechnik Electrostar Elek Trends E-Line Floorpads Elsea Emco Emirates Steel Wool Emrol EnerSys Epoca Ertumop Reinigungsbedarf Essential Industries ETC of Henderson ETS Ettore Products Company Eugen Gutmann Euro-Niko Europart Group European Cleaning Journal European Cleaning Machines Recycling EuroServhi Eurosteam Eurotop International Evans Vanodine Evershine Stainless Steel Everstrong Commercial Evonik Industries Evo-Products Blankenburg Evotech Italia Excel Dryer Exel Composites Exive International eziTracker

03.432 10.401 01.215 09.213 11.514 11.825 11.602 11.518 01.233 05.405 11.123 02.122 05.301 01.227H

F Faber Chimica FaceLift Cleaning Systems Falpi Fa-Ma Jersey

11.617 11.829 04.107 09.213A

April/May 2014 | ECJ | 78

06.108 03.203 04.434 11.326 11.802 01.507 11.713 01.227G 01.635 01.220 05.205 02.124 01.121 01.115 04.131 06.106 03.217 01.114 03.236 04.329 02.317K 02.323F EL.24 01.235 06.105 05.307 02.114 01.100

Faner Aroma Product Fanset Elektrikli Faraone Farca Fast FDT FFUUSS Fibatec Fibratesco Filmop Fimap Fimor Flash Floorpull Flora Franz Mensch Fresh Products Fresh Wave IAQ Fripa Papierfabrik Fullriver Europe

11.102 09.309 11.730 03.222 02.121 11.149 10.113 11.134 04.421 01.219 01.421 06.205 02.221 02.223 03.113 11.126 11.317E 11.317D 11.321 03.217

G G. Staehle Columbus GM Electric Gadlee Green Cleening Ganiart Gansow Gmatic Geneon General Floorcraft Genwec Gerove Ghibli Gisowatt Global Hygiene Group GLORIA Glutton Cleaning Machines Goizper S. GOJO Industries Goma-Camps Green Gorilla GSA News Guangxinxing Guangzhou Baiyun Guangzhou Chaobao Guangzhou Haotian Guangzhou Newmade Guangzhou Superclean Guangzhou Yuegao Guapa Produkcja Gumwand

01.307 06.103 09.308 11.140 01.109 02.415E 02.325D 10.217 11.527 01.131 11.622 10.205 11.710 06.101 11.422 11.310 10.314 09.319 01.621 11.116 03.225 09.411 09.116 11.411 03.315 11.223 02.112 11.704

H Haaga Kehrsysteme Hagleitner Hygiene Haid-tec Gepr端fte Hako Hangzhou Hengye Hangzhou Hotec Hangzhou Jeenor Hangzhou Hangzhou Wipex

05.205 04.323 11.725 01.101 09.108 11.325 11.720 11.313 09.418

Harcotom Haug B端rsten Hawk International Hefei Gaomei Hefter Cleantech Heute Germany HEVA Hewitex Netherlands Higienical Mart Hilados Biete Hill Brush Company Hitam France Hokwang Industries Hoppecke Batterien HOS Hovicon International HPC Healthline HTC Cleaning Technology HTS BIO Human Hygiene Solutions Huzhou Changying Hydro Systems Europe Hygan Hygiene Hygiene Fresh Hygienteknik Sweden Hygolet Hyprom

11.726 04.127 05.202 09.217 09.307 09.109 11.812 01.218 10.508 09.112 03.319 04.233G 11.513 03.418 02.325A 01.515 09.311 09.103 04.233E 10.122 09.312 10.100 11.625A 11.319 10.317 09.207 01.227D 10.507

I IBIX ID2TEL Softwares IDI Idrobase Group IdroEletrika Idromatic Idromatic Imesa I-mop Imperial Electric Induquim Ing. O. Fiorentini Injecta INPACS Intercon International Cle Equip Interpump Group Interval Plasticos Inventive Solutions Ionic Systems IPC Group Isal ISSA Europe Italchimica Italimpia ITW Kleinmann

05.410 M.08 02.110 03.304 11.804 05.318 05.220J 05.101B 02.121 02.319C 11.528 02.225 04.331 02.101 11.828 09.401 01.105 11.313B 04.233D 03.331 01.435 04.113 EL.01 03.420 02.419B 02.415H

J JAG - Diffusion/Nilodor Jinhua Kingwe

04.233B 11.623 Continued page 80

ISSA/INTERCLEAN AMSTERDAM Exhibitor A-Z (continued) Johannes Kiehl Johnson Controls JPU Reinigungsprodukte Juhua Imp. and Exp. Co Julius Tielbürger Juma Reinigungstechnik Juma-Group JVD Export

01.207 02.423C 05.212 11.145 04.207 02.415G 11.215 11.407

K Kaba Gallenschuetz Kaivac Karcher Kazanci Environmental Kennedy Hygiene Kerstar Kevac KGS Diamond International Kimberly-Clark Professional Kinghome (International) Kingsun Cleaning Kleen Purgatis Klenco Klindex Klinmak Knight Knol Kränzle Kroll KS Group Kunshan Huawei

11.143 11.317B 01.135 11.824 10.105 11.707 03.131 09.215 10.203 09.310 03.134 09.211 03.317 04.115 11.624 04.423 11.805 01.531 10.121 11.801 09.402

L Laboratoires Prodene Klint Laboratorios Vinfer Lamix Laser Industrie Laslo - Castello Lavorwash Lehmann Leviy Lindhaus Losdi Lucart Group

11.401 04.401 11.420 11.711 05.206 02.203 09.505 M.01 03.207 04.103 11.301

M MacDowell Maer Idropulitrici Manser (Switzerland) Mar Plast Marchem MATISZ Maxima Mazzoni Meclean Professional Medial - Metalnova Mediclinics Medi-Sept Megall Industries Meiko Textil Menikini

April/May 2014 | ECJ | 80

03.436 04.101 09.413 10.419 05.103 EL.26 03.107 05.310 05.121 11.214 10.411 06.210 11.132 05.201 11.607

Merida Mesto Spritzenfabrik Metsä Tissue Metzger MGS International Midwest Rubber MIF Filter Systems Militex Moerman MOPATEX Morantz Ultrasonics Mosmatic Movimotor MP Hygiene MTM Hydro MTS Euro Products Muovihaka Mutextil

11.209 02.126 10.305 10.315 01.106 02.317C 01.122B 03.219 03.105 05.308 02.317H 03.216 03.130 10.111 05.415 11.117 09.511 09.114

N NCCA EL.21 Netpak Elektronik 10.501 Nettuno 11.413 Newell Rubbermaid Europe 11.201 Nicolini & C 01.434 Nilco-Reinigungsmaschinen 01.409 Nilfisk Advance 01.439 Ningbo Changqi 11.128 Ningbo Grandsea 11.428A Ningbo Neco Housewares 11.526 Ningbo Yinzhou Lixing 11.810 Nofer 10.503 Norsman 09.517 Nortek Products 05.417 Notrax 03.106 Novadan 09.412 Novadoz 04.233C Novosan 01.609 Nozomi Marketing 11.118 Numatic International 01.123 Nuova Brescia Accumulatori 03.210 O O’Connell Innovations Oertzen, von OMM One Step Europe Onyx Environmental Ophardt Hygiene Orange 1 Group Orapi Group Orcom Europe Oreck Commercial Orgweb Orma OspreyFrank Otto Oehme Oxy’Pharm

09.113 01.637 02.116 03.318 02.423B 10.300 04.433 11.512 11.324 11.721 M.06 11.409 11.601 02.121 09.416

P P.A.

05.220

P+L Systems Packing 90 Pacvac Pancomp International Panda General Machinery Paper Di Papergroup Papernet - Sofidel Group Papierverarbeitung Görlitz Paul Voormann Paxxo PDB Cleaning Solutions Perfect Products Perini Journal Permanon Peter Greven Physioderm Pfennig Reinigungstechnik Plastic Extruders Plum Poli Polikur Plastik ve Sünger Polish Cleaning Chamber Polivac International Polmar Profil Polyfun Plastic Products Pongal Power Wash Italiana PowerFirst Battery Charger Powertex Nonwovens Pramol-Chemie Premiere Products Proandre Probbax Commercial Prochem Europe Proder Prodifa ProfiEurope Pulitecno Pulizia Ind e Sanificazione Pure Concepts Pure Freedom Purleve

03.201 11.147 02.427 11.621 05.214 11.521 11.517 10.303 09.521 11.532 09.501 09.302 02.323B 06.100A 02.106 11.722 01.305 02.317D 04.327 05.405 11.823 EL.20 05.101 03.431 11.727 02.218 04.438 04.122 09.124 09.208 02.325B 11.101 11.615 01.122D 09.409 04.437 11.708 05.309 01.126 11.112 09.210 11.315C

Q Qleeno QTS Qualtex

11.835 10.311 09.206

R R + M/Suttner R.G.S. Impianti Ramex Rationell Reinigen Ravioli RCM Reflex Systems Reinigungs Markt Rochester Midland Roebic Laboratories Rosemor International

03.301 06.209 05.216 01.639 03.121 01.333 01.338 01.134 02.415B 02.317F 01.227B Continued page 82

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ISSA/INTERCLEAN AMSTERDAM Exhibitor A-Z (continued) Rossignol 11.520 Rotomag Motors & Controls 09.515 Rotowash 04.123 Rubberex 03.227AA Russian Cleaning Magazine 01.120C S S.I.C.O. S.P.E. Elettronica Saehan Puriwell Salki Qleaning Products Salló Samot San Jamar Sanivap Sanserv Santa Gemma Trading Santoemma Saraya Europe Satino Black SCA Hygiene Products Scent Pur Manafucturing Schoonmaken is een vak! Schwamborn Sealed Air Sebald & Co SEBO Stein Seche-Mains Comac Seko Selden Research Semperit Shanghai Jiasheng Shanghai Kingmax Shanghai Well Industries Shanghai Yili Electric Shenyang Virtue & Credit Shijiazhuang Aose Shimono Holding (M) SHP Harmanec Shurflo c/o Pentair Water Si3 Sibilia Simei Cleaning Products Simmm Engineering SmartWave Technologies SMBURE SMW Softech Industry Soluclean Solution Glöckner SoWater – Auxiclean SpaceVac Technologies Spinaclean Splast Spring Air Sprintus SPY Marketing SRI Technologies Stadsing Steiner System Stella Pack

April/May 2014 | ECJ | 82

04.233F 01.117 06.104 01.235 11.728 11.503 10.112 11.603 10.114 11.327 11.501 11.405 11.111 10.101 11.138 06.201 01.623 01.211 09.403 01.603 11.417B 04.203 01.227N 09.105 11.525 09.126 03.434 05.419 09.214 09.314 11.136 10.316 02.323C 11.732 04.413 11.511 05.428 11.417A 11.523 04.233H 11.831 01.227F 01.217 04.233A 01.227J 11.633 11.507 11.129 06.202 11.534 04.125 09.200 11.519 06.207

Stextun Industrial Stichting Schoonmaak Stolzenberg Strong Dry Carpet Cleaning Sucitesa Suecos Sutter Industries Suttner/R+M Suzhou Kaihang Suzhou Premier Electrical SVS Swiss-Clean.com Symto Synclean SYR Europe T TPA Impex T.S.M. T.T.S. Tecno Trolley System Taizhou Bounche Talleres Galindo Tecnica International Tecno-mec Tecnovap Tecomec Teinnova Tektem Makina Temca Tennant Europe Tenzi TerraCyclic Bio Bin Terrazza Tersano TG hyLIFT The Andersen Company The Bullen Companies, Inc. The Finnish Association of Cleaning Technology The Helping Hand Company The Hygiene Company The Malish Corporation Thomil Profesional Tielbürger, Julius Tiling Logistics Tina Trolleys TMB TomCat Tomorrow’s Cleaning Trafalgar Cleaning Equip Tre Colli Treleoni Trojan Battery Company Truplast Kunststofftechnik Trust Commercial Products Truvox International TVH TVX Cleaning Equipment

11.630 01.601A 03.101 02.415D 01.335 02.427A 04.215 03.301 11.826 04.301 01.601C 02.415G 05.406 02.118 01.121

11.700 03.102 01.431 05.426 05.211 01.432 05.311 03.120 05.209 09.111 03.108 10.215 01.127 03.227 11.417D 09.216 02.415C 03.426 02.317G 02.323D 04.435 01.227C 11.809 02.317B 01.210 OUT14 01.227E 05.404 01.421 02.419A 01.118 01.227I 03.323 02.415F 02.319A 09.503 09.118 01.407 03.110 05.213

U U.B.S. Union Battery Service 01.327

Uctem-Plas Udor Ugurlar Plastik Unelko Europe Unger Germany Unicorn Hygienics Unimop US Pumice Company Unitekno Univac US-Ultimate Solutions

03.433 05.123 11.731 11.631 01.205 11.502 01.428 02.415A 11.703 11.427 02.121

V V. Brøndum VACUFLEX Vama Vax Commercial VDM Vectair Systems Vega Veltek Systems Vepa Bins VSR Vermop Salmon Vialli Victor Vikan Vileda Professional, FHP Vinex Vink Agencies Vivelle

03.100 09.507 10.109 11.721 01.339 11.205 11.822 10.207 11.139 01.601B 09.201 09.100 01.227M 02.220 04.307 09.115 01.121 05.303

W WAAK Waterkracht Weber Bürstensysteme Wecoline Weidner Reinigungssyteme Weifang Tricol Textiles Welcron WellfareMedico Wenling Yongyi WEPA Professional Werner & Mertz Wetac Motive Power Wetrok Wm System Woongjin Textile WVT Industries Yiber Elektronik Youngsan Han dels Zenit Ltd Zhangjiagang Fengyuan Zhao Qing Hui Run Zhejiang Aike Appliances Zhejiang Danau Industries Zhejiang Greatbull Industry ZhengZhou Shintar Zizin ZVG Zellstoff-Vertriebs Zybax

03.316 01.113 05.115 01.111 05.320 03.321 09.107 10.120 05.317 10.407 04.321 03.328 01.319 03.325 11.625 11.811 11.408 11.135 11.110 03.410 09.509 11.536 05.323 11.827 09.420 10.505 11.608 01.227P

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ISSA/INTERCLEAN AMSTERDAM

5 1

Elicium 11

Legend Washroom area High Pressure area Steam Cleaning area Management & Mobility Solutions area Outdoor DEMO Show

GRUPPE

W GRUPPE

GRUPPE

ELEVATOR FIRST AID

HALL 10 10. 10. 122 120

CATERING POINT

GRUPPE

CLOAKROOM 10.217

10.214

10.121

10.316

10.317

€

HALL 9 10.114

09. 09.519 09.517 09.515 09.513 09.511 509

09.505

10.315

10.215 10.314

09.503 09.501

INFORMATION DESK

09.402

09.514

09. 507

09.413A

09. 403

09. 419 09. 420

DISABLED TOILET

10.419

10.113 10.212 09. 521

10.112

09.400

09.413

09.411

09.409 09.407

10.211

10.111

10.109 09.414

10.411

10. 508

10.207

09.313

ENTRANCE PARKING GARAGE

@ NETWORKING AREA

10.507 10. 505A 10.505

09.412

09. 319 09.317

10.311

09.401

09. 321 09.418 09.416

CASH POINT TOILET

GRUPPE

10.115

09. 309

09.311

10.106

09.300

09.307

10.205

10.105

GRUPPE

09.301

10.305

10.306

10.407

10.503 09.316 09. 216 09. 214

09. 09. 312 310

09.308

09.314 09.302

09.217 09.215

09. 09. 213A 213

09.211

10.203

10.501 10.100

10.101 10.300 GRUPPE

09. 128

10.303

09.201

09.207

09. 212

10.400

10.401 10.500

GRUPPE

09.200

09.210

09.208

09.206 GRUPPE

GRUPPE

09. 126

GRUPPE

09. 09. 115 113 09.111

GRUPPE GRUPPE GRUPPE

09.109

09.105 09.103

09.107

GRUPPE GRUPPE GRUPPE

09.101

09. 124

GRUPPE

09.118

09.116

09. 114

09. 112 09.110 09.108 09.106

€

09.100

SEMINAR PROGRAMME ROOMS

SEMINAR PROGRAMME ROOMS to Seminar Rooms

GRUPPE

HOLLANDRESTAURANT

to Elicium & Seminar Rooms Hall 1 - 7

GRUPPE

Hall 9-11 EL.20

GRUPPE

11. 800

11.700

11.101

11.102

EL.24

ISSA/INTERCLEAN

SALES OFFICE

11.801

11. 802 11. 804 11.703

11.502 11.403

11.301 11.103

11.704 11.603

11.60211.503

11.405

Show Floor Theatre

11. 811 11. 813

11. 812 11.711

11.713

11.607

11.111 11.409

11.511 11. 511A 11.608

11.708

11.710 11.609

11.610 11.513

11. 823

11.615 11.721

11.722 11.617

11.413

11.315A 11.315E 11.315C 11.315F

11.520 11.417D

Pavilion of the Americas 11.123

11.211

11.317D 11.319

11. 621

11. 827 11. 829 11. 831

11. 824 11.725

11.724

11. 826 11.727

11.726

11. 828 11.729

11.728

11. 830 11.731

11.129 11.421

11.521 11. 623

11.523 11.622

11.625 11.625A

11.730 11.627

11.213

11.135

11. 130 11. 132

11.423 11.526

11.525 11.528

11.624 11.527

11.529

11.420

11. 126 11. 128

11. 825 11. 822 11.723

11.425

11.422 11.321

11.427 11.424

11.532 11.429

11. 833

11. 11. 426 327 11.325

11.214 11.137

11.324 11. 324A 11. 326A

11. 134 11. 136

11.215 11.217

11.326 11.219

11.139 11.149 11.147

11. 138 11. 140

11.835

11.733 11.732 11.633 11.631 11.630 11.536 11.534

HALL 11

April/May 2014 | ECJ | 84

Elicium

11.117

11. 209

11.310

11. 11.428A 428 11.329 11.328 11.223

11.221

11. 145 11.14311.141

@ REGISTRATION REGISTRATION

11.317A 11.317E

11.317B

EL.30

EL.31

11. 120 11.205

INNOVATION LAB

HTS

11. 118

11.417B

11.518 11.417C 11.519

11.410 11.313

11. 116

11.313B 11.514 11.411

11.517

11.720

C GRUPPE

11.512

11.417A

11. 821

11.201

EL.27 EL.22 EL.28 EL.23

11. 114 11.408 11.309

11.507

11.707

EL.01

MEETING POINT

11. 112

11.407

11. 807

11. 810 11.709

EL.26 EL.21

11. 110

11.305

11. 805

11. 809

EL.25

11. 108

11.601 11.501

11.705

VIP & YCP LOUNGE

11. 106

11.401

D Main Entrance

E U R O P E A N

Cleaning J

Stand 10.101

Stand 01.239

Stand 01.100

HALL 6 06.104 06.106 06.108 06.208 06.210

06.209 06.207

HALL 3

06.105 06.202

03.232 03.23403.236

03.431

03.134

03.433

06.101 06.200 03.132

03.229 03.328

03.131

03.327

03.430

03. 228

03.130

03.227

03.129

03. 326

03.432 03.43403.436

06.205

05. 220H

06.103 06.200A

06. 102

03.331

06. 100

06. 100A

06. 100B

06. 203 06. 201

05. 220G

05. 220F

05. 220E

05. 220D

05. 220J

03.32503.426

05.123

05.220

05.323 05.217

05.213 05.320

01.134 03.119

03.219 03.318

03. 319 03.420

05.211 05.318

05.115 05.212

01.437

03.216

05.109

01.239 03.210

05.105

01.235

03.111

01. 233

03.204

05. 310

05.209

05.206

05.207 05.308

01.338

01.126 GRUPPE

03.301

UK LOUNGE ON BALCONY

03.102

01.127

01. 231

01.333

01.334

01.227F 01. 227E

01.435

01.535

05.303 05.404

01.431

01.531

01.533

04.233F

01.227C

02.325A

04. 233E 04. 233D 04. 233C 04. 233B

01.327 01.428 04.131 04.432

01.227J

02. 325G

02. 427A

02. 02.325B 325D

02. 425A

02.124

01. 01. 227B 227H 01.227I

02.427

01.123 01.122D

05.403 05.401

04.233G 04.438

01.331 04.133

01. 227L

01.124B 02.127

05.301

05.201

05.101 05.200

01. 227P

01.227N

01. 01. 227D 227M

01. 124A

02.126

French Pavilion 05.405

01.635 05. 101A

03.307B

03.201

05.406

05.305

01.335 01.432

03.307A 03.203 03.304

05.309

05.205

05.101B05.202

Pavilion of the Americas

HALL 5

05.307

05.103 05.204

03.106

03.100

05.415

05.311 05.410

01.637

01.434

01.131

03.31103.410

03.207

03.101

05.315 05.416

01.339

03.315

03.105 03.202

05.417

03.31703.418

03. 316

03.110

03.107

05.319 05.317

05.214

01.639

01.439

01.135 01.132

03.217

05.419 05.418

05.117 05.216

03.108

05. 05.426 428

05.325

05.121 03.323 03. 321

03.225

U.K.Pavilion

03. 113

05.220K

05. 220B

05. 220A

03.127

03.121 03.222

03.120

05. 220C

High Pressure Outdoor Demo Area

01.325

01. 01. 227A 227G 01.227K

01. 623

04. 124 04. 122

04. 233H

04. 437 04. 435

04.331

04. 233I 04.434 04. 233J

04.329

04. 433 04. 431

04.127

04.233A04.233K

04.327 04.430 GRUPPE

02.225

02.323C 02.323A 02.122

02.323D 02.323B

02. 423A

01. 01.122A 122B

01.120D 01. 120C 01. 118

02. 423B

02.323E 02.323F

Pavilion of the Americas

01. 114

02.223 02.118

02. 423C

02.121

GRUPPE

02.419B

02.221

02.419A 02.419C

02. 423D

HOSPITALITY LOUNGE OF THE AMERICAS ON BALCONY

02.123

01.621 01. 01.121 220

02.220

02.111

02.219

04.323 04.423

04.223

04.123

04.421

01.219 01.119 04.419 04.115

01.117 01.218

04.215

01.217

04.321

01.115 02.116

04.125A04.125

01.319

04.417

01.421

01.315

01.215

04.113

04.213

02.320

02.218 02.319A

02.114

01.515

02.319C 02.319B

04.111

01.113

02. 415B

02.107 02.110

04.413

02. 415A

02.112

02.317A 02.317F 02. 415C 02.217

02.108

01.111

01.211

01.311

01.411

04.409

01.511

02.317G 02. 415D

02.317B

04.107

04.207

04.307

04.203

04.303

04.405

02.317H 02. 415E

02.106 02.317C 02.104

02.317J

01.209

02. 415F

02.101

02. 415G 02.203

01.309

04.103

01.210

02.317E 02.317K

01.307

02.102

€

01.106

HALL 2

M.02

01.105

04.101

01.207

04.200

04.300

04.301 04.400

GRUPPE GRUPPE

01.505

to Restaurant First Floor, Organisation & Press Room

Kiosk

M.04

01.305

01.205

01.405

M.08

01.601A 01.601B

GRUPPE

Press & Organisation Room

Grand Café

01.603

01.503

01.100

M.03 M.06

HALL 4

01.407

to Elicium & Seminar Rooms hall 9-10-11

M.01

04.401

01.507

02. 415H

to First Floor, a la carte restaurant

01.609

01.409

04.403

01. 109

02.317D

01.601C

01.101

01.501

HALL 1

OUT01

OUT19

OUT14

OUT03 OUT05OUT04

April/May 2014 | ECJ | 85

VISIT NILFISK AT ISSA/INTERCLEAN IN AMSTERDAM

Nilﬁsk will all in all present seven new products on Interclean in Ansterdam among those are the multi award winning VL500 wet & dry vac range with the highly innovative tilting system that takes the strain away from emptying the heaviest container while the dual ﬁlter system makes it suitable for almost any general cleaning application. The SC1500 an innovative stand-on scrubber dryer. The operator just steps up and starts cleaning, saving precious time and effort thus increasing productivity. SC6500 the highly productive machine for large scale applications. The two new sweepers introduced are the ergonomic SW900, available in battery and petrol version, and SW4000 a ride-on sweeper with high dump designed for maximum performance.

www.nilﬁsk.com

ISSA/INTERCLEAN AMSTERDAM

Kärcher Stand 01.135

Kärcher will be unveiling a telematics system that is said to allow cleaning contractors to organise their machine fleets more efficiently. Kärcher Fleet enables cleaning contractors to use GPS and mobile telephony to find out where their scrubber dryers and sweepers are deployed at any moment as well as the type of work they have performed and what condition they are in. The system allows key members of staff to access whatever type of information they require, according to Kärcher. For example, the controller might receive information about the fleet’s utilisation rate while the branch manager will be kept informed about which machines need servicing when. And facility managers may want to remotely check the machine’s battery status and also produce relevant work documentation. The system is said to increase the efficiency of everyday work routines while also allowing companies to plan, track and document their machine deployment. In the event of any discrepancies Kärcher Fleet can then alert the appropriate manager at the company.

When Kärcher Fleet is combined with a Kärcher service package, machines can be monitored online and any necessary maintenance work can be initiated in good time to prevent costly downtime, according to Kärcher. The company’s service technician can also log into the machine via a remote connection and analyse faults and then even rectify them online if required. This is said to save the

cost of a call-out while ensuring that each machine is put back to work again more quickly. The system uses a speciallydeveloped telematics box the size of a smartphone that can be fitted to scrubber dryers and sweepers. The information it collects is encrypted and made available on a universallyaccessible cloud server. The box, which can also be retrofitted, is supplied with a SIM card said to be able to function worldwide. Kärcher Fleet can also provide commercial cleaners with information about a machine’s location in order to prevent a possible theft. If a machine is moved outside the boundaries of a defined area it will trigger an automatic alarm and security services can then be alerted.

Visit the ECJ stand on 01.100 to pick up your free copy Besides identifying the battery charge status, Kärcher Fleet will also report on whether or not charging has been performed correctly and how many charging cycles have been completed. This helps to prolong battery life, according to the company. And the system can also deliver proof that clean rooms have been cleaned or that canteen kitchens have been properly cleaned and disinfected. Kärcher will also be showing its new B 60/10 C suction mop at the event. This new unit class is said to fill the gap between scrubber dryers and mop-and-bucket systems for the daily intermediate cleaning of hard floors. The mop features a mechanical pump for vacuuming waste water which allows it to operate independently from mains electricity and battery run-times. Also being launched are the company’s SGV 6/5 and SGV 8/5 steam vacuum cleaners. These are said to be able to loosen stubborn dirt using hot steam and then vacuum it up again as part of the same procedure. The models have a self-cleaning function that ensures hygienic cleanliness even on the inside of the machines, says Kärcher. www.karcher.com

Berk Wiper Stand 11.317A Wiping products for the washroom, healthcare, industrial and food service sectors will be on show on the Berk Wiper stand. The converting and packaging company also sells private label wiping cloths to the automotive and paint industries. Product lines include spunlace, hydro-entangled fibre and through-air-dried products plus a range of hand towels. www.berkwiper.com

• Parmi les nouvelles solutions présentées sur le stand Kärcher figure le système télématique de gestion de flotte Kärcher Fleet Services. • Berk Wiper convertit des tissus d’essuyage pour la vente sous marque de détaillant. • Equodose est un nouveau dispositif signé Filmop pour la trempe de moppes. • Sam Jamar propose des systèmes distributeurs pour des toilettes et zones à sécurité alimentaire.

Filmop Stand 01.219 Filmop will be introducing a new mechanical dosing device on its stand. Equodose is designed to moisten only those mops that are required on site using the correct dose for each specific cleaning application.

Said to reduce environmental impact, Equodose saves water and energy while also reducing the amount of detergent required, according to Filmop. All plastic components of the unit are 100 per cent recyclable. www.filmop.com

San Jamar Stand 10.112 San Jamar will be showcasing its washroom products. The company offers a comprehensive range of solutions for the food service industry and facility operations designed to improve safety, hygiene and efficiency. www.sanjamar.com

• Unter den neuen Lösungen am Stand von Kärcher befindet sich ein auf telematischer Basis arbeitendes Leitsystem namens Kärcher Fleet Services. • Berk Wiper ist eine Handelsmarke von Wischtüchern. • Equodose ist ein neues Gerät von Filmop zum Einweichen von Mopps. • San Jamar bietet Spendersysteme für Waschräume und lebensmittelverarbeitende Bereiche.

• Fra le nuove soluzioni esposte sullo stand della Kärcher c’è un sistema telematico di gestione del parco macchinari chiamato Kärcher Fleet Services. • Berk Wiper è un convertitore private label per i panni delle pulizie. • Equodose è un nuovo dispositivo della Filmop per la pre-imbevitura dei mop. • La San Jamar propone sistemi di dispenser per sale da toilette e per le aree di sicurezza alimentare.

April/May 2014 | ECJ | 87

ISSA/INTERCLEAN AMSTERDAM

SYR Stand 01.121 SYR will be launching an extended product range. This will include additions to the SYR Continental line of manual cleaning products which comprises mopping solutions, window cleaning, safety signs, microfibre, brushware and squeegees. Other items in the range include matting, trolleys, sprayers and floor pads. SYR also makes products for dust and litter control and for the washroom hygiene sector. The SYR Combine line comprises colour-coded products that can be used for Kentucky wet mopping or microfibre flat mopping. Items in the range are said to ergonomic while also requiring minimum moisture. Also being exhibited is Continental’s SYRSpray, a sprayer said to provide a new output high of 1.5 ml per stroke; and SYR’s flexible Space Saver Trolleys designed for environments where storage is at a premium. Other items on the SYR stand will include the company’s patented Interchange handles which can be attached to

mops, squeegees, brooms, brushes and window cleaning equipment. SYR provides products for the healthcare sector, contract cleaners, fast food restaurants, hospitality and blue chip companies. www.syrclean.com

Truvox Stand 01.407

Key products on the Truvox stand will include the company’s new Valet Single Motor Upright vacuum cleaner. Said to be both robust and modern in design, this model is aimed at the healthcare, educational and office sectors. The Valet Single Motor Upright machine is claimed to offer superior manoeuvrability for use in hard-to-reach areas plus a brush head that automatically senses the carpet pile height. Also on show will be the company’s Hydromist 13 ProSpotter for use in small pubs and clubs, hotels, offices, care homes, schools, colleges and universities. The machine is described as a lightweight, compact and manoeuvrable addition

to the Hydromist range and is designed for cleaning carpets, soft furnishings and upholstery. Truvox will also be launching a new floor cleaning machine for daytime operation at the show. The company will be sharing its stand with three other companies from the Tacony Commercial Floorcare Division. CFR designs and manufactures carpet cleaning systems while Tornado Industries develops floorcare equipment for hospitals, public transport and educational facilities and PowrFlite offers a range of equipment, parts, chemicals, supplies and accessories. www.truvox.com

Alfredo Llimona Stand 02.320 Industrial brush manufacturer Alfredo Llimona will be making its ISSA/INTERCLEAN debut. The company will be exhibiting a wide variety of brushes with bristles of various kinds designed for a range of cleaning situations. Alfredo Llimona also makes pad holders for floor cleaning machines. www.alfredollimona.com

• SYR Europe lance mondialement sa gamme étendue de solutions à moppes et chariots. • Parmi ses nouveaux produits, Truvox propose l’aspirateur-balai Valet et une machine pour le nettoyage des planchers. • Alfredo Llimona, un fabricant de brosses pour machines de nettoyage, expose pour la première fois.

• SYR Europe veranstaltet die globale Markteinführung der erweiterten Produktreihe mit Mopp- und Reinigungswagenlösungen. • Unter den neuen Produkten von Truvox befindet sich der Handstaubsauger Valet und eine Bodenreinigungsmaschine. • Zum ersten Mal vertreten ist Alfredo Llimona, Hersteller von Bürsten für Reinigungsmaschinen.

• La SYR Europe si appresta a lanciare la sua vasta gamma di soluzioni di mop e carrelli. • Orbis UHS 1500 della Truvox è una lucidatrice industriale a disco e ad altissima velocità con un sistema di controllo della polvere incorporato. • Alfredo Llimona, che produce spazzole per le macchine per le pulizie, espone per la prima volta.

April/May 2014 | ECJ | 89

ISSA/INTERCLEAN AMSTERDAM

• Solid HD est un nouveau détergent solide offert par Bettari, spécialiste du lavage de la vaisselle. • L’European Tissue Symposium (ETS) annonce les conclusions de nouvelles recherches concernant différentes methodes pour le séchage des mains. • Les nouvelles pompes à piston plongeur Eco de la société Hawk Leuco servent aux applications de brumisation et de production de brouillards. • Bei Solid HD handelt es sich um ein neues Spülmaschinenpulver für gewerbliche Spülmaschinen von Bettari. • Das European Tissue Symposium (ETS) verspricht neue Forschungsergebnisse zu verschiedenen Methoden des Händetrocknens. • Die neuen Kolbenpumpen Eco von Hawk Leuco wurden für Vernebelungs- und Zerstäuberanwendungen konzipiert. • Solid HD è un nuovo detergente solido per le lavastoviglie industriali prodotto dalla Bettari. • L’ European Tissue Symposium (ETS) promette nuovi ritrovati riguardo ai vari metodi di asciugatura delle mani. • Le nuove pompe a pistoni Eco prodotte dalla Hawk Leuco sono progettate per lavori di umidificazione e nebulizzazione.

April/May 2014 | ECJ | 90

Bettari

ETS

Stand 11.429

Stand EL.24

Bettari will be demonstrating its patented Solid HD solid detergent solution at this year’s ISSA/INTERCLEAN. Designed for use in professional dishwashers, this is said to remove substances such as grease, protein, starch and vegetable residues from dishes and pans. It is specifically designed for use in hard water areas and is said to provide high levels of cleaning power in a concentrated dose. The fact that lower quantities of detergent are required reduces costs in use, according to Bettari. The company specialises in new formulations for the food industry that are said to have low environmental impact. www.bettari.it

The European Tissue Symposium (ETS) will be presenting some new research findings on its stand. These relate to air contamination associated with different hand drying methods plus their implications for hand hygiene in washrooms, says ETS. The stand will be decorated with a selection of entries and winners of the symposium’s International Cartoon Contest 2013. The competition, which was mainly aimed at younger artists, required entrants to create a cartoon or illustration interpreting the hand drying experience. www.europeantissue.com

Hawk Leuco Stand 05.202 New from HAWK Leuco is the Eco plunger pump designed for misting and fogging applications. The pumps have a compact

Stay up-to-date with industry news at the ECJ website europeancleaningjournal.com design which means they can be installed in small pressure washers that have low flow rates and use low operating pressures, says the company. The new Eco pumps come with built-in unloader and hollow shafts for coupling to solid-shaft IEC standard electric motors. They are available with flow rates ranging from one to eight litres per minute and pressures of up to 1,450 PSI. The pumps, which are said to be long-lasting, provide a low-noise operation according to HAWK Leuco. www.hawkpumps.com

ISSA/INTERCLEAN AMSTERDAM

Hydro Systems Stand 10.100

Hydro Systems will be showcasing three new products. EvoChem is a spraying and foaming unit that offers seven standard configurations including a choice of product selection, check valves, backflow protection, dilution ratios, hoses, lances and frost protection. Also to be launched at the event is EvoClean, a low-maintenance venturi-based water-powered laundry unit. This features an integrated control system that can be used with up to eight products and offers an integrated flush manifold and an ‘out-ofproduct’ alarm. Hydro Systems will also be

launching the EvoDose dispensing unit that uses patent-pending AccuPro pressure regulation technology. This is said to deliver dilution accuracy regardless of fluctuations in water pressure. The EvoDose system is claimed to offer easy installation and maintenance as well as improved tube routing. www.hydrosystemseurope.com

Moerman Stand 03.105 Moerman will be launching new metal and plastic floor squeegees along with products to complement its ProClean window cleaning range.

The company manufactures double-bladed floor squeegees along with a complete range of tools for the window cleaning industry. www.moermangroup.com

P Badertscher

• Hydro Systems a lancé l’unité de pulvérisation et de moussage EvoChem. • Moerman a apporté différentes innovations à sa gamme de raclettes de lavage de planchers et de vitres. • P Badertscher a introduit de nouveaux tissus de nettoyage, y compris une moppe autoclavable.

Stand 11.821 P Badertscher will be exhibiting its autoclavable mop in bicolour polyester yarns that has been developed for use in the medical sector. Also on show will be a new boucle mop said to offer optimal humidity management and a 3-D mop claimed to have a powerful cleaning effect on a range of surfaces. P Badertscher will also demonstrate its new sewn-loop mop made from polyester yarns said to provide gentle energy assistance for operators, plus a wool car mop with a cotton/synthetic wiping surface. www.badertscher-reinigungstextilien.ch

• Neu von Hydro Systems ist EvoChem, ein Spray- und Schaumgerät für Chemikalien. • Moerman verspricht eine Reihe von Neuerungen bei Bodenabziehern und bei der Fensterreinigung. • P Badertscher stellt neue Reinigungstextilien vor, darunter auch ein autoklavierbarer Mopp.

• La novità dalla Hydro Systems è l’unità EvoChem per la nebulizzazione di prodotti chimici e per l’erogazione di schiuma. • La Moerman annuncia numerose innovazioni per i tergipavimento e per il lavaggio delle finestre. • La P Badertscher sta lanciando delle nuove stoffe per le pulizie e fra queste un mop che può essere messo in autoclave.

April/May 2014 | ECJ | 91

ISSA/INTERCLEAN AMSTERDAM

Birchmeier Stand 05.200 Birchmeier will be introducing a range of new sprayers and foamers at ISSA/INTERCLEAN. Sprayers in the company’s Black-Line are designed to be resistant against mineral oilbased products and solvents, while Red-Line products will resist acid-containing liquids and Blue-Line products are resistant to alkaline-containing liquids. Birchmeier sprayers and foamers are available in a range of sizes and volumes of up to 100 litres. New on the stand will be the company’s REC 15 Li-Ion battery-operated backpack sprayer built for professional use. This electronically-operated pressure-controlled sprayer is available in various versions and features an adjustable pressure range from 0.5-6 bar; a robust pump and an ergonomic design, says Birchmeier. When used with the company’s new lightweight telescopic XL8D lance it is said to allow the operator to spray accurately even at heights of eight metres or more without • Birchmeier aligne de nouveaux pulvérisateurs et mousseurs chimiques. • Les batteries EDrive pour machines de nettoyage, subissent les tests les plus rigoureux, déclare Emrol, leur fabricant. • L’appareil Giselle proposé par De Nora Next produit une solution désinfectante à partir d’eau et de sel. • Neue chemische Spray- und Schaumprodukte werden von Birchmeier vorgestellt. • Emrol teilt mit, dass die EDriveAkkus für Reinigungsmaschinen striktesten Qualitätsprüfungen unterzogen werden. • Bei Giselle von De Nora Next handelt es sich um ein System, das unter Verwendung von Wasser und Salz eine Desinfektionslösung erzeugt.

• Nuovi prodotti spray e in schiuma sono stati introdotti dalla Birchmeier. • La Emrol afferma che le sue batterie per le macchine delle pulizie EDrive vengono sottoposte ai test di qualità più ridigi. • Giselle della De Nora Next è un sistema che produce una soluzione sanitizzante utilizzando sale e acqua di rubinetto.

April/May 2014 | ECJ | 92

the need for additional aids such as ladders. www.birchmeier.com

Emrol Stand 03.217 Emrol will be showcasing its extensive range of batteries and chargers on its stand. These will include products in the company’s EDrive range which are said to have undergone stringent quality tests. Also on show will be batteries made by other manufacturers including Trojan and Fullriver. Chargers from brands such as Mori, Delta-Q and Powerfinn will also be on show along with battery testers and accessories. www.emrol.com

De Nora next Stand 06.200 De Nora Next will be presenting its new Giselle system. This is said to produce a sanitising solution both on site and on demand using only salt, tap water and electricity. According to the company the system enables a wide range of locations and objects to be hygienically cleaned including hand-touch sites, tables, glass, surfaces that come into contact with foodstuffs, non-surgical medical equipment, toilets in hospitals, clinics, care homes, dental studios, veterinary studios, hotels and schools. Soleva, the solution produced by Giselle, is available in two concentrations with an active ingredient ratio of either 0.1 per cent or 0.6 per cent. When used in the higher concentration Soleva is said to be effective even on substances such as blood and urine. www.denoranext.com

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Comprehensive range of Pre-dosed sachets

Come and see us on Stand No. 01.227F T: +44 (0) 161 629 2120 F: +44 (0) 161 386 8687 • E: info@soluclean.co.uk • W: www.soluclean.co.uk

ISSA/INTERCLEAN AMSTERDAM

Wecovi Stand 01.111 Wecovi will be launching two new Wecoline products said to combine efficiency with concern for the environment. The company’s Wecoline pads

by Americo and the Wecoline microfibre system will both be highlighted. Wecovi will also be showing other new products including a trolley, floor mops and a grass pad which is claimed to be particularly suitable for cleaning floor tiles and pointing. www.wecoline.com

TG Hylift Stand 03.426 TG Hylift will be demonstrating the Hycleaner cleaning system

for use on any roof or façade. The Hycleaner Red Evo I is said to enable one operator to safely clean all types of façade. It is easy to operate and environmentally friendly according to TG Hylift, and can be fitted on to the basket of an aerial access platform.

The patented Hycleaner Blue Evo III is claimed to be particularly suitable for use in difficult-to-access locations and on glass roofs. It uses a remotecontrol system which means the operator can carry out cleaning tasks without actually having to mount the roof. The Hycleaner Blue Evo III system requires a water supply - no electrical power is needed. The product is said to enable glass roofs of all shapes - and of sizes measuring 200 square metres and above - to be cleaned safely. www.hycleaner.eu

Saraya Europe Stand 11.405 A new line of washroom dispensers will make their debut on the Saraya stand. This will include dispensers for soap, sanitiser, toilet seat cleaner, air freshener, toilet tissue and paper towels as well as a matching waste bin. The Japanese-style black and white pattern of the dispenser casings is said to provide washrooms with flair and elegance. All dispensers are compact in size to suit washrooms where space is restricted. www.saraya-europe.com. • Wecoline, un spécialiste des tampons de plancher et de la microfibre, va présenter deux nouveaux produits. • TG hyLIFT recherche des distributeurs pour ses systèmes de nettoyage de toiture et de façade hyCLEANER. • Saraya a introduit une nouvelle gamme de distributeurs pour toilettes. • Wecoline, Spezialist für Bodenpads und Mikrofaserprodukte, verspricht die Vorstellung von zwei neuen Produkten auf seinem Stand. • TG hyLIFT sucht Vertriebshändler für seine Dach- und Fassadenreinigungssyteme hyCLEANER. • Saraya stellt eine neue Produktreihe mit Waschraumspendern vor. • La Wecoline, specializzata in tamponi per pavimenti e microfibra, preannuncia due nuovi prodotti sul suo stand. • La TG hyLIFT sta cercando distributori per i suoi sistemi per la pulizia di tetti e facciate hyCLEANER. • La Saraya sta per introdurre una nuova linea di dispenser per sale da toilette.

April/May 2014 | ECJ | 94

ISSA/INTERCLEAN AMSTERDAM

I-Mop

Brightwell

Stand 02.121

Stand 01.239

I-Mop will be launching its intelligent mopping system. The I-mop, described as a cross between a traditional mop-andbucket system and a scrubber machine, allows the operator to quickly cover large areas of floor using only the level of exertion required when using a traditional scrubber machine according to I-Mop.

Brightwell will be launching a range of products for laundry, maintenance and washroom environments. MultiFlex is the latest addition to the company’s washroom range. This is said to be both hygienic and versatile while

the cover can be customised to reflect the customer’s brand and product range. Also new are Brightwell’s Ecorange dosing system; the Ecoshot manual dispensing system and the Ecomix dilution system. When connected to the water mains the Ecomix dilution system is said to create a vacuum that draws the concentrated product directly into a final, ready-to-use solution. The company will also be showing its BrightLogic

membrane pump for electronic dosing in laundry and dishwashing environments. www.brightwell.co.uk

Said to offer the flexibility and mobility of a string mop, the system is claimed to be particularly useful for tasks such as cleaning beneath tables, desks and other low items of furniture. The I-mop uses clean water to scrub and dry surfaces, then picks up the water used for scrubbing and stores it in a separate reservoir. This is said to leave floors dry immediately after scrubbing. The cordless I-mop runs on two Li-on batteries that allow the mop to run for more than an hour. Recharging takes less than an hour, according to i-Mop. www.i-mop.com

Visit us at the ECJ stand - 01.100 • Les fabricants du nouvel I-mop le présentent comme la combinaison d’un balai à franges traditionnel et d’une autolaveuse. • Brightwell expose ses gammes de distributeurs pour toilettes et dèappareils de dosage chimique. • Die Hersteller des neuen I-mop beschreiben das Gerät als Kombination aus herkömmlichem Mopp und Scheuermaschine. • Brightwell demonstriert sein Angebot an Waschraumspendern und Chemikaliendosiergeräten. • I produttori del nuovo mop I-mop lo descrivono come una combinazione fra un mop tradizionale e una macchina lavapavimenti. • La Brightwell mostra le sue linee di dispenser per sale da toilette e le attrezzature per il dosaggio di prodotti chimici.

April/May 2014 | ECJ | 95

ISSA/INTERCLEAN AMSTERDAM

• Chicopee prône les qualités nettoyantes, hygiéniques et économiques de son nouveau tissu en microfibre DuraDry. • La gamme Range 6 Silver de tampons de plancher Fibratesco comporte des ions d’argent pour réduire la croissance bactérienne. • Unger célèbre sont cinquantenaire tout en lançant de nouveaux produits.

• Laut Chicopee ist das neue kostengünstige Mikrofasertuch DuraDry unübertroffen bei Reinigung und Hygiene. • Bei Range 6 Silver handelt es sich um eine Produktreihe mit Bodenpads von Fibratesco, bei denen durch Silberionen das Bakterienwachstum verringert wird. • Unger feiert das 50. Jubiläum und stellt neue Produkte vor.

• La Chicopee afferma che il suo nuovo panno in microfibra DuraDry è il migliore per la pulizia, l’igiene e i costi. • Range 6 Silver è una gamma di dischi prodotti dalla Fibratesco con ioni di argento per ridurre la crescita batterica. • La Unger celebra il suo 50° anniversario e il lancio di nuovi prodotti.

April/May 2014 | ECJ | 96

Chicopee Stand 01.505 Chicopee will be launching what it describes as its most effective cleaning wipe ever. DuraDry is made from a 100 per cent microfibre blend and is claimed to be able to quickly absorb any moisture on a surface to leave a dry, streak-free finish.

The durable wipe has a splittable fibre construction which is claimed to provide it with a greater surface area with which to clean. DuraDry is particularly suitable for use on stainless steel, glass and mirrors according to Chicopee. The wipe has received food contact clearance from the German test institute ISEGA

and fulfils HACCP standards for safe cleaning, says the company. And the antibacterial properties restrict bacterial growth. The company also claims that DuraDry can be washed up to 100 times without losing its cleaning capabilities. www.chicopee-europe.com

an open, flexible structure for easy cleaning and are made using an elastic and thermo-hardening resin applied to virgin polyester fibres. This is said to ensure high performance on all surfaces. www.fibratesco.com

Fibratesco

Unger

Stand 04.421

Stand 01.205

A new range of floor pads under the name Range 6 Silver will be presented by Fibratesco. These contain additives based on silver ion technology and are said to reduce bacterial growth by up to 99.99 per cent. The floor pads are claimed to be effective against MRSA, E.Coli, Listeria as well as more than 50 other species of bacteria. According to Fibratesco, Range 6 Silver floor pads are particularly suitable for use in public areas, schools, airports and hospitals. The pads are claimed to feature

Professional cleaning tools manufacturer Unger will be marking its 50th anniversary with a number of product launches at the exhibition. Visitors will be invited to join in the celebrations which will include limited edition 50th anniversary products on offer along with commemorative events and live demonstrations and global video links showing the company’s latest products. www.ungerglobal.com

Chicopee®. Keeping it Clean. Nº 1 worldwide nonwoven producer

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Come to our stand at the ISSA/Interclean fair in Amsterdam. We would like to welcome you on Chicopee stand number 01.505. Give us your feedback on the DuraDry® product, leave your business card and have a chance to win an iPad Air! More info on DuraDry: www.duradry-wipe.com

The COMPANY

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ISSA/INTERCLEAN AMSTERDAM

Diversey Care Stand 01.211-01.411

Sealed Air will be launching four new products on the Diversey Care stand. The first is the Dual Dose Pro portable dosing control system. Designed for use on small sites, this is claimed to be both accurate and easy to use while also requiring minimal operator training. The simple push-and-pull dosing cap has an ergonomic design to simplify daily cleaning operations, according to Diversey Care, and the Dual Dose Pro programme can be used with a range of concentrated products for daily cleaning. Also new is the Taski Procarpet cleaning system. Available in two models – the Taski Procarpet 30 and Taski Procarpet 45 - this is said to be particularly flexible since it allows users to select the

carpet cleaning application that best fits their needs based on turnaround time and soil levels. According to Diversey Care, the new models allow customers to use one machine for multiple applications simply by flipping a switch and changing the chemical solution. The company’s squeegee technology is said to enhance carpet drying which in turn increases turnaround times. Visitors to the Diversey Care stand will be invited to test out the extraction capabilities of the new machines. Also to be the launched is the Taski IntelliTrail web-based GPS machine tracking solution. This is said to provide cleaning companies with total visibility of assets while enabling operators to costeffectively locate, monitor and manage a fleet of machines. This

reduces the total cost of cleaning and administration, according to Diversey Care. And product number four making its debut will be the new SmartView mobile communication platform. This is said to deliver service performance improvements using a range of real-time management, quality control and reporting features for cleaning teams. www.sealedair.com.

CEBE Stand 01.231 CEBE offers products designed for cleaning walls, ceilings, carpets and other surfaces. Among them are the ceiling and wall cleaner Ceiling Kleen; Kill Odor Ox for killing moulds and mildew and for eliminating odours, and dry carpet-cleaning compound Carpet Dry. Also new is OEL 100A, an oil spill recovery product. info@cebechem.com

• Dual Dose Pro est un nouveau système portable de dosage chimique proposé par Diversey Care. • Parmi ses produits chimiques spécialisés pour le nettoyage, CEBE produit le Ceiling Kleen et l’OEL 100A, un produit pour la récupération d’épandages d’huile.

• Bei Dual Dose Pro handelt es sich um ein neues tragbares Dosiersystem für Reinigungschemikalien von Diversey Care. • Unter den spezialisierten Reinigungschemikalien von CEBE befinden sich Ceiling Kleen und das Ölsanierungsmittel OEL 100A.

• Dual Dose Pro è un nuovo sistema portatile di dosaggio di detergenti chimici prodotto dalla Diversey Care. • Fra i suoi prodotti chimici di pulizia specializzati, la CEBE produce Ceiling Kleen e il prodotto per recuperare l’olio rovesciato OEL 100A.

ISSA/INTERCLEAN AMSTERDAM

Lindhaus

Pancomp

Stand 04.2014

Stand 11.621

Lindhaus has updated its compact LW30 pro-LW38 pro line of scrubber dryers and will be showing these at the event. The machines are said to use minimal amounts of water and cleaning agent to deep clean floors both quickly and easily when used in combination with neutral foam-free Lindhaus detergents.

New from Pancomp is the Customer Satisfaction Survey system which has been designed to collect customer feedback via a tablet or smartphone. This can be used in various environments such as airports, hotels and retail stores. It is said to allow cleaning companies to improve their service while increasing transparency. Pancomp also provides mobile time and attendance and quality assurance systems for contract cleaning and building service contractors. These enable operatives to check in and out of work and can be used via handsets or through Pancomp’s own smartphone application. The cleaner or supervisor can also use the system to report deviations via text comments and images. The app is said to manage weekly task lists while enabling quality audits to be carried out at customer sites. www.pancomp.com

Lindhaus manufactures a range of vacuum cleaners and hard floor machines based on Rotafil motors. These machines are said to be reliable and durable while also offering low power consumption, a quiet operation, high pick-up rates and efficient filtration plus low vibration levels. www.lindhaus.it • L’autolaveuse la plus récente de Lindhaus consomme un minimum d’eau et de produits chimiques. • Pancomp International, un développeur de logiciels mobiles, a introduit le Customer Satisfaction Survey. • Rosemor a apporté un certain nombre de modifications à son nettoyeur d’escalator Rotomac 360.

• Die neueste kompakte Scheuersaugmaschine von Lindhaus weist einen minimalen Verbrauch von Wasser und Chemikalien auf. • Pancomp International, Entwickler von mobilen Softwarelösungen, stellt Customer Satisfaction Survey vor. • Rosemor hat einige Änderungen an der Rolltreppenreinigungsmaschine Rotomac 360 vorgenommen.

• Le più nuove lavasciuga pavimenti compatte della Lindhaus utilizzano pochissima acqua e prodotti chimici. • La Pancomp International, che sviluppa soluzioni software mobili sta per introdurre il sondaggio Customer Satisfaction Survey. • La Rosemor ha apportato numerose modifiche alla sua macchina lava scale mobili Rotomac 360.

April/May 2014 | ECJ | 100

Rosemor Stand 01.227B Rosemor will be unveiling improvements to its Rotomac escalator cleaning machine. The Rotomac 360 now has 15 brushes instead of 11 and this is said to increase the cleaning efficiency of the system. Customers can now use the 15or 30-second options to clean a step rather than opting for 60 seconds, reducing cleaning time. Rosemor has also added a back-up battery on the Rotomac which means that the machine can be safely removed from the escalator without the need for lifting in the case of a power surge. This adheres to the more stringent health and safety regulations in many sites. www.rosemor.com

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The Rotomac ET15B! The first Escalator deep cleaning machine in the world, that automatically deep cleans the vertical and horizontal part of an escalator step, simultaneously, bringing your escalator back to an ‘as new’ appearance! There is only one solution... With 30 years of experience in the escalator/ travelator cleaning machine industry and in response to feedback from their clients, such as airports, shopping centres, railways and major contractors worldwide, Rosemor International has created a new solution to effectively deep clean escalators and travelators. Rosemor has taken the world's best machine and made it even better. It has developed the world’s only combined automatic step and riser escalator and travelator deep cleaning system. No longer do you need to purchase two machines. Once you’ve finished cleaning your escalator, connect the travelator attachment and you have a fully automatic travelator deep cleaning machine. Rosemor's newly developed training app and videos enable operators to use the machine with ease and the company is just a phone call or email away should you have any questions. Rosemor are pleased to announce the ET15B and T10, the world’s first combined, automatic, escalator step, riser and travelator deep cleaning system. The new travelator cleaning machine, the T10i, is also available separately.

Rosemor International Ltd Rosemor House, Wallingford, Oxfordshire, OX10 9FE Tel +44 (0)1491 838011 | Email info@rosemor.com | Web www.rosemor.com

ISSA/INTERCLEAN AMSTERDAM

Vikan

P+L Systems

Stand 02.220

Stand 03.201

A new range of pink products will be among the highlights of the Vikan stand. Already available in eight shades, the Vikan colour-coded range of tools is aimed at the food and beverage sectors and has been developed to support HACCP objectives even in environments where language barriers exist.

Colour coding is said to minimise the risk of bacterial crosscontamination between areas of a factory, while avoiding the transference of allergycausing ingredients across production lines. Vikan also has a free colourzoning service for customers wishing to divide their premises into visually-separated zones based on ingredients or activity. www.vikan.com

Next edition of ECJ - June/ July. Register for your copy

Trafalgar Stand 01.227I Trafalgar Cleaning Equipment will be presenting its range of litter collection machines. The company, which specialises in suction machinery for local authorities, will unveil its new 120 litre CUB 120 litter-collec-

tion unit. This will complement Trafalgar’s existing range which includes the PC50 and Super CUB models. www.trafalgarcleaningequipment.co.uk

P+L Systems will be launching its new Nappease nappy bin. Said to be both robust and reliable, this has a large 60 litre capacity which is claimed to make it particularly suitable for use in hightraffic washrooms. The bin will also fit in with a range of service cycles, according to P+L. Also on show will be a newlook range of soap dispensers. These are available in different capacity sizes and with a choice of manual or automatic operation, and can be teamed with a co-ordinating toilet seat sanitiser dispenser. P+L’s new Virtual Janitor – said to feature a contemporary aesthetic - can be programmed to suit a range of service cycles and with a 30- or 60-day setting, according to the company. www.pandlsystems.com • Vikan dévoile une gamme de produits roses dans sa ligne d’outils destinés au secteur alimentaire. • Trafalgar Cleaning Equipment recherche des distributeurs pour ses machines de ramassage de détritus. • Parmi les nouveaux produits P+L Systems figure le récipient à couches Nappease. • Vikan enthüllt neue Produkte in rosa in der Werkzeugreihe für die Nahrungsmittel- und Getränkebranche. • Trafalgar Cleaning Equipment sucht Vertriebshändler für seine Abfallsammelmaschinen. • Unter den Neuentwicklungen von P+L Systems befindet sich der Windelbehälter Nappease. • La Vikan presenta in anteprima una linea di prodotti rosa della sua gamma di attrezzi per il settore alimentare e delle bevande. • La Trafalgar Cleaning Equipment sta cercando distributori per le sue macchine raccogli-rifuti. • Fra i nuovo prodotti della P+L Systems c’è il portarifiuti per pannolini Nappease.

April/May 2014 | ECJ | 103

China Clean Expo 2015 30 March - 1 April, 2015 Shanghai g World Expo p Exhibition & Convention C Center, China www.chinacleanexpo.com

Organizer: Overseas Supporters: Contact: Mr. Steven Lee Tel: +86 21 6437 1178-2070 Email: steven.lee@ubmsinoexpo.com

250,00 V isitors 450,00 S qm

500 Exhi bitors* (*Estimate d number

)

Asiaâ&#x20AC;&#x2122;s Top Cleaning Expo Helping you to contact the business opportunities in Asia Extend your business to the China's cleaning industry Increase your brand awareness Enlarge your market share

ISSA/INTERCLEAN AMSTERDAM

• Aquila Triventek fait la démonstration de son équipement de nettoyage haute pression et de nettoyage de gaines. • Activa Control est le système d’imprégnation de moppes à commande par ordinateur de la société Hygienteknik.

• Aquila Triventek demonstriert Geräte zur Hochdruck- und Luftkanalreinigung. • Bei Activa Control handelt es sich um das computergesteuerte Mopp-Imprägnier-System von Hygienteknik.

• La Aquila Triventek dimostra le sue attrezzature per la pulizia ad alta pressione e la pulizia delle condutture. • Activa Control è un sistema controllato dal computer per impregnare i mop prodotto dalla Hygienteknik.

April/May 2014 | ECJ | 106

Aquila Triventek Stand 05.217

Aquila Triventek will be displaying the stainless steel version of its BL60 blaster. It will also be exhibiting the PE80 Pelletizer along with a wide range of duct cleaning equipment. All Aquila Triventek high pressure cleaners of 300 bar and above are fitted with the Programmable Logic Control touchscreen control panel which is said to be both user-friendly and easy to programme. The panel controls all functions of the machine including pressure and temperature. Its features include fault-finding, on-screen help plus remote modem fault diagnosis and service log. All users are provided with a unique pin number as a security measure.

A preset function is said to provide optimum results for specific applications such as graffiti and chewing gum removal, and Aquila Triventek claims its machines are environmentally-friendly while also offering fuel savings of up to 15 per cent. www.aquila-triventek.com

Latest news at the ECJ website - www.european cleaningjournal.com

Hygienteknik Stand 09.207

Hygienteknik will be showing what it claims to be the only computer-controlled mop-impregnation system in the world. Activa Control is said to save time, reduce costs and minimise the use of cleaning detergents while also being ergonomic and easy to use. Each mop is impregnated with the right amount of liquid according to floor type and level of soiling. The spray nozzle inside the mop box moistens the mop with ready-mixed cleaning chemicals. The Activa Control System can be used with most types of mops including disposable products, says Hygienteknik. It is also compatible with most detergents and trolleys. The system is said to enable trolleys to be equipped with a sufficient number of mops and cleaning chemicals for a full day’s use. It also allows the user to work with pre-impregnated mops without the need for a dosage system. www.hygienteknik.se

Standing by to help you succeed. Customer satisfaction and retention are key for your business - and Performance and Efficiency will make the difference. Kimberly-Clark Professional* solutions can improve your productivity whilst enhancing your customers’ experience. Visit us at ISSA/InterClean to ﬁnd out how you can win the race.

Hall 10, Stand 10.203 www.kcprofessional.co.uk And don’t forget to pick up your free gift, the award-wining Meeting Room Caddy, awarded Facilities Product of the Year, bringing innovation and hygiene into the Office segment.

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ISSA/INTERCLEAN AMSTERDAM

KS Group

Numatic

Stand 11.801

Stand 01.123

KS Group will be launching its new Plutonio steam cleaner. This 10 bar pressure machine features a digital display with customisable messages that allow the user to check the machine’s setting at any time. The small to medium-sized unit is suitable for domestic use but also offers professional performance, according to the

company. A range of standard and optional accessories are available to adapt the machine to meet various requirements. www.ksgsteamdivision.com • KS Group a ajouté le modèle Plutonio à sa gamme de nettoyeurs à la vapeur. • Le fabricant de machines de plancher Numatic a enrichi sa gamme d’aspirateurs et d’autolaveuses. • L’Alpheios ExpertAtHand est la première application de Google Glass qui permet à un spécialiste du nettoyage de communiquer avec un nettoyeur en temps réel. • KS Group hat die Produktreihe mit Dampfreinigern um das Modell Plutonio erweitert. • Numatic, Hersteller von Bodenpflegemaschinen, verspricht die Vorstellung zahlreicher neuer Geräte in den Produktreihen mit Staubsaugern und Scheuersaugmaschinen. • Alpheios ExpertAtHand ist die erste App für Google Glass, die Reinigungsfachleuten die Kommunikation mit Reinigungskräften in Echtzeit ermöglicht. • La KS Group ha aggiunto alla sua gamma di erogatori di vapore il modello Plutonio. • La lucidatrice per pavimenti monodisco Hurricane prodotta dalla Numatic è disponibile in due misure e quattro velocità. • Alpheios ExpertAtHand è la prima app per Google Glass che permette a un esperto del cleaning di comunicare con gli addetti alle pulizie in tempo reale.

April/May 2014 | ECJ | 108

New and existing machines for floor care applications will be displayed on the Numatic stand. Products on show will include an addition to the company’s wet vacuum range plus new models in the Twintec scrubberdryer range. The company claims its machines respond to energy conservation requirements without comprising on cleaning standards. www.numatic.co.uk

Alpheios Stand 01.315 Alpheios will be demonstrating its ExpertAtHand app designed for use with devices such as Google Glass. This is said to allow cleaning managers to “see through” their cleaners’ eyes and communicate with them in real time. ExpertAtHand offers live support, projection of data and message interaction, says Alpheios. Also on show will be the company’s modular mobile working station, the Triple-T. This incorporates a cradle-tocradle trolley that offers digital performance monitoring plus a support system to increase working speed. It has been designed to meet healthcare standards in order to improve infection prevention and reduce cross-contamination. www.alpheios.com

ISSA/INTERCLEAN AMSTERDAM

ECMR Stand 03.432

European Cleaning Machines Recycling (ECMR) will be making its ISSA/INTERCLEAN debut. The company specialises in recycling discarded cleaning machines and equipment. ECMR dismantles them and offers the parts and casings back to certified processors so that they can be turned back into raw materials. According to ECMR, no standardised protocol currently exists in Europe for disposing of professional cleaning machines despite the fact that legislation is increasingly focusing on waste issues. The company claims to be offering a solution to this situation and is working towards a sustainable system in which fewer machines disappear into the black economy. www.ecmr.nu

BPI Recycled Stand 11.324A BPI Recycled Products will be showcasing its new range of NF-certified refuse sacks. Designed to facilitate the collection of household waste including mixed recyclables, BPI’s new sacks are available in a range of colours for high visibility along with a choice of closure methods including a drawstring version.

BPI will also be promoting its flagship Green Sack range of environmental refuse sacks. These are made from 100 per

cent recycled farm polythene waste chosen for its strength. Production of the sacks helps to divert waste from landfill and conserve resources, according to BPI, while the fact the material comes from Europe and is recycled at European facilities is said to ensure that Green Sacks have a lower carbon footprint than recycled refuse sacks produced in the Far East. www.thegreensack.co.uk

GenEon Europe Stand 02.415E GenEon products aim to enable customers to create their own chemical-free cleaning solutions. The process eliminates the cost, risk and complexity of using chemicals it says. The GenEon solution allows customers to mix water with minerals and then energise the solution themselves using an electrical charge. This is said to create a safe, effective solution for cleaning, degreasing and sanitising comprised of hypochlorite as a cleaner and hypochlorous as a sanitiser. GenEon solutions are claimed to provide all the benefits of traditional cleaners without the use of chemicals. They can be used on non-porous surfaces in both food and non-food contact areas. www.geneontechnologies.com • ECMR assure un service de recyclage pour machines de nettoyage rebutées. • BPI Recycled Products dévoile ses sacs à poubelle les plus récents en couleurs variées. • GenEon Europe se spécialise dans les solutions de nettoyage non chimiques. • ECMR bietet einen Recyclingservice für ausrangierte Reinigungsmaschinen. • BPI Recycled Products enthüllt die neuesten Abfallsäcke, die in verschiedenen Farben erhältlich sind. • GenEon Europe ist auf chemikalienfreie Reinigungslösungen spezialisiert. • La ECMR propone un servizio per riciclare la macchine delle pulizie scartate. • La BPI Recycled Products presenta in anteprima i suoi nuovissimi sacchi per la raccolta dei rifiuti, disponibili in vari colori. • La GenEon Europe è specializzata in soluzioni di pulizia senza uso di prodotti chimici.

April/May 2014 | ECJ | 109

Youâ&#x20AC;&#x2122;ve heard it said that less is more.

At Treleoni, we believe MORE is LESS. THE MORE plastic bottles (consumer waste) we recycle,

IT IS A SIMPLE EQUATION. More = Less. (8 soda bottles = one 20" pad)

THE MORE Rennoviâ&#x201E;˘ pads we make, the less THE MORE Rennoviâ&#x201E;˘ pads you use, the more in

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02.415F

ISSA/INTERCLEAN AMSTERDAM

GOJO Stand 11.310 GOJO will be showcasing a full range of skin care formulations and dispensing systems. Products include Hand Medic skin conditioner which is now available in a dispensing system claimed to be more convenient for the user. ADX-7 dispensers come in a choice of chrome/black or white and are said to be both stylish and robust. Refills are hygienically sealed to protect users from cross-contamination while allowing for quick and easy maintenance, says GOJO, since they can be snapped in in seconds. Also on the stand will be the company’s entire range of dispensers, soaps and hygienic hand rubs for use in various sectors. There will also be a series of seminars for customers and partners. These will look at key trends affecting the global hand hygiene sector plus other topics of interest to the industry such as the latest

regulations affecting chemicals and labelling. www.gojo.com

Kleen Purgatis offers many cleaning and hygiene products. www.kleen-purgatis.ch

Kleen Purgatis

Soluclean

Stand 09.211

Stand 01.227F

Kleen Purgatis will be launching a range of eco-friendly cleaning products based on renewable raw materials. Also new on the company’s stand will be compact laundry powder products and technologically-advanced stripper and coater systems as well as product application tools and a smart mop system.

Soluclean will be launching a number of new water-soluble technology solutions designed to complement the company’s daily cleaning system. Also on the company’s stand will be a range of pre-dosed cleaning product sachets. www.soluclean.co.uk

• GOJO a lancé sa crème de soin des mains Hand Medic dans un système distributeur plus commode et moderne. • Kleen Purgatis inaugure une gamme de produits chimiques de nettoyage écologique. • Soluclean se spécialise dans la fabrication de sachets de produit de nettoyage dosés à l’avance et solubles dans l’eau.

• GOJO stellt die Feuchtigkeitscreme Hand Medic in einem praktischeren, modernen Spendersystem vor. • Kleen Purgatis stellt eine Reihe von umweltfreundlichen Reinigungschemikalien vor. • Soluclean ist auf die Herstellung von vordosierten Reinigungsprodukten in wasserlöslichen Portionsbeuteln spezialisiert. • La GOJO sta per lanciare la sua crema idratante per le mani Hand Medic in un sistema di dispenser moderno e più comodo. • La Kleen Purgatis presenta in anteprima alcuni detergenti chimici ecologici. • La Soluclean è specializzata nella produzione di cartuccie di detergenti pre-dosate e solubili in acqua.

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Symto Stand 05.406 Symto will be exhibiting its new Easy Glider range of mops designed for use in all existing holder systems. The mops are made from a mix of polyester, microfibre, PU and cotton and are said to fit the Twixter, Sprint and SWEP systems among others. The mops can be made in any size or composition according to Symto.

The EasyGlider Wet and Dry system combines polyester with microfibre to clean and dry floors. The polyester stripes are said to remove the dirt from the type of structured tiles that are commonly found in safety areas and clinic washrooms, while the highly absorbent microfibre strips collect the loose dirt and take it away. The system uses a specially-developed PU material to dry the floor. Also from Symto is the EasyGlider EasyEdge system for use in hospitals and large offices. The mop has a trapezoidal shape and reinforced edges surrounded by cotton slings which is said to be able to clean into corners. www.symto.de

Vectair Systems Stand 11.205 Vectair Systems is promising to continuously launch new products throughout the show. These will include new air care and air freshener solutions as well as products for skin care, soap and surface care dispensing. Other innovations will include feminine hygiene disposal systems, hand dryers and cleaning and dosing solutions for washrooms. Vectair also plans to launch a new urinal screen along with other washroom products. The company will be dem-

onstrating its Vibe Aircare Dispenser that uses patented piezo technology. This is said to create a more efficient, more environmentally friendly and less expensive air treatment system than conventional aerosols can provide. www.vectairsystems.com

Prochem Stand 01.122D Prochem Europe will be exhibiting products from its range of hot water extraction machines. The Endeavor is aimed at cleaners who are unable to afford a truck mount. Specifications include dual high performance, low noise vacuum motors, 150 psi induction motor pump, and a slide-in version of Prochem’s Heat ‘n’ Run in-line stainless steel heat exchanger. Other features include top front-mounted controls and front-mounted wand stowage along with handle-mounted wheels. The machine comes complete with hoses and stainless steel wand plus a free training voucher. A 250 psi pump is an optional extra. Also from Prochem is the Polaris 800 self-contained carpet soil extractor - a lightweight model for large open areas. www.prochem.co.uk • Symto produit des moppes pour tous les systèmes porte-moppe existants et lancera une nouvelle gamme désignée Easy Glider. • Vectair Systems annonce de nouvelles solutions de purification et de rafraîchissement d’ambiance. • Le Fibreclean de Prochem réalise le nettoyage intérimaire de moquettes par le procédé d’enrobage. • Symto produziert Mopps für alle bestehenden Haltersysteme und wird eine neue Produktreihe namens Easy Glider vorstellen. • Vectair Systems verspricht einige innovative Luftpflege- und Lufterfrischerlösungen. • Bei Fibreclean von Prochem handelt es sich um eine Lösung zur Teppichreinigung unter Einsatz des Einkapselungsverfahren. • La Symto produce mop per tutti i suoi sistemi già esistenti e sta per lanciare la nuova gamma chiamata Easy Glider. • La Vectair Systems presenta delle nuove soluzioni innovative per la cura dell’aria e per la profumazione degli ambienti. • Fibreclean della Prochem è una soluzione per la pulizia fra un lavaggio e l’altro della moquette che utilizza il procedimento a incapsulamento.

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• Parmi les nouveaux produits Nilfisk, on verra des aspirateurs à sec et humides, une autolaveuse à conducteur debout et des balayeuses à conducteur porté • BRIX représente un nouveau concept de chariot de nettoyage signé IPC Euromop et IPC Ready System.

• Unter den neuen Produkten von Nilfisk befinden sich Nass- und Trockensauger, eine Standon-Scheuersaugmaschine und Aufsitz-Kehrmaschinen. • BRIX ist das neue Konzept bei Reinigungswagen von IPC Euromop und IPC Ready System.

• Fra i nuovi prodotti della Nilfisk ci sono aspirapolveri wet & dry, una lavasciuga pavimenti con operatore in piedi e delle spazzatrici con operatore a bordo. • BRIX è il nuovo concetto per i carrelli della IPC Euromop e IPC Ready System.

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Nilfisk-Advance Stand 01.439

Nilfisk-Advance claims its new VL500 wet and dry vacuum range will revolutionise cleaning. The machines feature a tilting system said to take the strain away from emptying heavy containers. The dual filter makes the VL500 suitable for almost any general cleaning application. Seven new products will be on display. These will include the SC1500 stand-on scrubber dryer which saves time and effort, claims Nilfisk, since the operator steps on board and begins cleaning immediately. SC6500 is the company’s new machine for cleaning large floor areas, and two new sweepers - SW900 and SW4000 – will also be introduced. The ergonomic SW900 is available

in both battery and petrol versions while the SW4000 ride-on sweeper with high dump is said to combine high performance with reliability while minimising downtime and operational costs. Also new is the Aero series designed for the industrial, automotive and construction sectors, and the Scrubtec 337.2 for use in mid-size businesses, car dealerships, petrol stations and garages. The compact design and high manoeuvrability of the machine allows it to scrub and dry both forwards and backward and in all directions while the water remains inside. www.nilfisk-advance.com

IPC Ready System Stand 01.437 IPC Euromop and IPC Ready System have joined forces to develop what they are hailing as a “revolution in the field of trolleys”. They will host a joint stand dedicated to the Brix modular trolley system. Described as a “trolley with multiform engineering”, the name is intended to show that the brick is the first essential component of any construction project. According to the companies the system will allow customers to adapt their trolley for any specific application in the healthcare sector as well as in hotels, offices and other environments. It can be configured in seconds as a traditional, maxi or mini unit. The Brix unit can also be adapted for use in high or lowtraffic areas as well as for cleaning operations that vary in intensity. The companies will reveal how the system works at the show. www.ipcreadysystem.com

ISSA/INTERCLEAN AMSTERDAM

Brosserie Thomas

Stand 03.307A

Stand 04.233K

New developments in floor and surface care are due to be unveiled on the 3M stand. These will include 3M Trizact Diamond HX Discs designed for grinding and polishing dull and worn stone floors. According to 3M these allow customers to quickly achieve the same high gloss results that would usually require the use of specialist contractors. Once a floor is restored, 3M Scotchgard Stone Floor Protector is said to maintain a bright shine without the need for chemical stripping. This is claimed to help reduce annual floor care costs by up to 60 per cent.

The company will also be demonstrating its new Scotchgard Glass Cleaner and Protector which the company claims can reduce cleaning times by up to 50 per cent compared with conventional products. For ongoing cleaning and maintenance, 3M Scotch-Brite High Shine Floor Pads are said to achieve three times the coverage of existing diamond pads. And the 3M Easy Trap Duster can trap and hold up to six times more dust and dirt than traditional mops and other disposable systems, according to the company. Also on show will be 3M Graffiti Removers which are claimed to offer a quick, safe and sustainable method for all types of surfaces. And 3M’s Nomad Optima+ entrance matting systems are designed to stop dirt and moisture at the door which is said to keep floors cleaner and safer for longer periods and at a lower total cost. Available in open and closed aluminium frame and slimline drop-down formats, the mats comes with a five-year performance guarantee. www.3m.co.uk

Brosserie Thomas will be displaying a new water-fed brush concept with a telescopic waterflow handle on its stand. Water in the Tank system flows from the base of the fibres and then through the entire brush, after which the dirt is flushed from the brush fibres. According to Brosserie Thomas this means that less water is used during the cleaning process. The Tank also features a rubber edging said to prevent any problems with scratching. The Tank system can be used with an ergonomic one-piece 1.4-metre waterflow handle or a telescopic waterflow handle available in two sizes: 1.05 m extending to 1.6 m, or 1.7 m extending to 2.8 m. Also on show on the Brosserie Thomas stand will be a range of colour-coded household brushes and professional cleaning products for use in food companies, hospitals, dairies and catering facilities. www.brosseriethomas.com • Sur le stand 3M sont déployés de nouveaux produits de soin des planchers appuyant la productivité. • Brosserie Thomas présente une nouvelle brosse alimentée en eau à poignée télescopique.

• 3M präsentiert mehrere neue Bodenpflegeprodukte, die zur Steigerung der Produktivität konzipiert wurden. • Neu von Brosserie Thomas ist eine Wasserdurchlaufbürste mit Teleskopgriff.

• La 3M mostra in anteprima una gamma di prodotti per la cura dei pavimenti creata per aumentare la produttività. • Il nuovo prodotto della Brosserie Thomas è uno spazzolone con serbatoio d’acqua dotato di manico telescopico.

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ISSA/INTERCLEAN AMSTERDAM

• La CT 80 est l’autolaveuse la plus petite de la gamme IPC Gansow. • Greenspeed, spécialiste des tissus et moppes en microfibre, a annoncé une série de nouveaux produits. • Hyprom dévoile sa nanotechnologie BLO2 pour le parfumage d’ambiance.

• CT 80 ist die kleinste AufsitzScheuersaugmaschine im Angebot von IPC Gansow. • Greenspeed, Spezialist für Mikrofasertüchern und -mopps, verspricht die Vorstellung einer Reihe neuer Produkte. • Hyprom enthüllt die Beduftungsnanotechnologie BLO2.

• Il modello CT 80 è la più piccola lavasciuga pavimenti con operatore a bordo della gamma della IPC Gansow. • La Greenspeed, specializzata in panni in microfibra e mop, preannuncia numerosi nuovi prodotti. • La Hyprom svela la sua nanotecnologia BLO2 per la profumazione dell’aria.

Visit the ECJ stand at 01.100 to pick up your free copy and sign up for your free monthly email newsletter

April/May 2014 | ECJ | 118

IPC Gansow Stand 01.435

IPC Gansow will be demonstrating the smallest ride-on scrubber dryer in its range. The CT 80 is built on a robust industrial platform and intended for professional two-brush applications as well as less intensive singlebrush uses. The compact machine is only 130 cm in length but carries an 80 litre solution tank. This is said to provide a better-than-average autonomy for its machine class. The entry level, singlebrush version of the CT 80 has a 55 cm cleaning width and is equipped with a 105 Ah battery unit claimed to provide around two hours’ use per shift. The two-brush version has a 60 or 70 cm cleaning width along with more powerful motors plus a 180 Ah battery unit which is said to power the machine for at least three hours’ continuous use. The CT 80 also features

IPC Gansow’s own EcoSelect function which uses a single programme to control delivery of water and cleaning product according to the speed of the machine. This function also controls the speed of the brush and suction motors, which is said to reduce both energy consumption and noise. The new operator display has intuitive symbols and selectable languages, says the company. The CT 80 comes with a memory card that stores all main operating parameters along with battery discharging and re-charging patterns. This memory card can be removed and read by service personnel to allow technical assistance to be tailored to the customer’s needs. www.ipcgansow.com

microfibre cloths. Several of Greenspeed’s mops – as well as the company’s Handscrubby Flex product – have now achieved the Nordic Swan label for their sustainability. Greenspeed will be showing these newlycertified products at the show. www.greenspeed.eu

Hyprom Stand 10.507

Greenspeed Stand 01.106 Greenspeed will be introducing various new microfibre concepts. These will include the company’s WorxBelt product plus new microfibre mops and improvements to Greenspeed’s HD microfibre cloth range. Also on show will be the company’s original line of

Hyprom will be revealing a new air fragrancing product based on nanotechnology. BLO2 is said to blow out a fragranced mist that comprises particles infinitely smaller than those produced in an aerosol system. BLO2, which has been developed following six years of research, is safe to use both for people and the planet according to Hyprom. www.hyprom.com

ISSA/INTERCLEAN AMSTERDAM

• Midwest Rubber fabrique des raclettes en caoutchouc pour machines de plancher. • Le stand Kimberly-Clark Professional est placé sous le thème du Lieux de travail exceptionnel.

Midwest Rubber Stand 02.317C

said to result in rubber products that produce a clean, dry floor in one pass. www.midwestrubber.com

Kimberly-Clark Stand 10.203

• Midwest Rubber fabrique des raclettes en caoutchouc pour machines de plancher. • Der Stand von Kimberly-Clark Professional steht unter dem Motto „Exceptional Workplaces“.

• La Midwest Rubber produce tergipavimenti di gomma per le macchine per la cura dei pavimenti. • Il tema dello stand della Kimberly-Clark Professional è Exceptional Workplaces (luoghi di lavoro eccezionali).

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High grade rubber for squeegees and cleaning machine skirts will be on show at the Midwest Rubber stand. Other items from the company will include hose and tubing products. Midwest Rubber also specialises in noise and vibration control, custom moulding, component assembly and testing facilities. The company’s rubber is used in Linatex and Primothane squeegees and skirts for floor scrubbers. It says performance depends on wet abrasion resistance, tear strength and flexibility. The company’s materials are based on a manufacturing process

Kimberly-Clark Professional promises to host an interactive stand based on the concept: Exceptional Workplaces. The company aims to show contract cleaners and facility management companies how they can increase both customer satisfaction and operational efficiency. Products on the stand will include a new air care system featuring five fragrances, plus the Kleenex Refresh Kit and the Scott Toilet Seat and Surface Cleaner. Visitors to the stand will be offered a free gift. Kimberly-Clark Professional’s

Exceptional Workplaces theme is based on the company’s Healthy Workplace Project. This aims to help companies to reduce sickness levels among staff by promoting systems that minimise the spread of germs at work. The company emphasises the importance of washing, wiping and sanitising in the workplace and recommends that sanitising wipes be made available. It also advocates the need to communicate the importance of hand hygiene to staff. According to Kimberly-Clark, productivity will be increased in a company whose employees feel better more often. www.kcprofessional.com

ISSA/INTERCLEAN AMSTERDAM

Pacvac

Tennant

Stand 02.427

Stand 01.127

Backpack vacuum cleaner specialist Pacvac will be launching a new cordless model - the Superpro 700 Battery – at this year’s show. The model is claimed to be more lightweight than other battery backpacks while also offering superior performance in terms of ergonomics and speed. Each Superpro Battery 700 system is supplied with two batteries which together provide up to one hour of cleaning. Pacvac offers a range of backpack vacuums including a low-noise model; an airline vacuum; and a machine that is claimed to offer superior bypass motor protection. www.pacvac.com

Tennant will be demonstrating four new cleaning solutions on the theme Clean Across the Planet. The T17 batterypowered heavy duty ride-on scrubber dryer is said to reduce the amount of water required for any cleaning task while also reducing the cost and risks of chemical use. The T17 model is designed to offer all-day cleaning on a single charge while the Extended Scrub system increases productivity by up to three hours. This machine filters and recycles recovered solution to extend cleaning times. The new Tennant B5/B7 battery-powered walk-behind burnisher features a quiet operation of 63 dBA plus an active four-stage HEPA filtration dust control system to protect indoor air quality. Meanwhile, the 90

degree flip-up head is said to ensure a safe and ergonomic position when changing the pad. Also new is Orbio 5000-Sc on-site generation technology which generates cleaning solution in a touch-free operation for spray-and-wipe applications. And also debuting is the Os3 system which allows customers to generate their own cleaning and disinfecting solutions onsite. Said to improve health and safety and reduce both cost and environmental impact, the Os3 includes a satellite system to allow solutions to be dispensed in remote locations. Tennant claims its new IRIS Intelligent Remote Information System will improve machine maintenance and optimise performance. The machine-tomachine telemetry communications device alerts customers in real-time via email when their machine requires maintenance and provides correct part numbers to ensure proper ordering. www.tennantco.com

• Pacvac présente son nouvel aspirateur à dos et batterie Superpro 700 • Tennant a lancé pluseiurs solutions sous le thème “Propreté sur la planète entière”.

• Neu von Pacvac ist der kabellose Rucksack-Staubsauger Superpro 700 Battery. • Tennant stellt mehrere neue Lösungen unter dem Leitthema „Clean Across the Planet“ vor.

• Il nuovo prodotto della Pacvac è l’aspirapolvere dorsale senza cavo Superpro 700 Battery. • La Tennant sta per lanciare numerosi nuove soluzioni secondo il concetto ‘Clean Across the Planet’ (puliamo il pianeta).

April/May 2014 | ECJ | 121

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ISSA/INTERCLEAN AMSTERDAM

US Pumice Stand 02.415A

The US Pumice Company will be displaying a range of non-toxic cleaners for use on porcelain, ceramic tile and steel surfaces. Pumie products are said to avoid the need for scrubbing with brushes and pads. According to the company they work on contact to effectively erase stains, grime, rust and scale from surfaces using a mild abrasive action. The company will also be showing its Flex-Scour flexible scrubbing screen for use on curved or round surfaces. Flexi-Scour is said to be able to remove rust, paint, mineral deposits, grease and carbonised food deposits. Used with either water or a cleaning agent, Pumie products reduce the need for labourintensive cleaning work in toilet

facilities, commercial kitchens and industry. They are made from natural ingredients and are safe to use, says US Pumice. www.uspumice.com

Clean Part Stand 03.229 Brushes, pad holders, floor pads and filters will be among the products displayed on the Clean Part stand. The company also supplies squeegees and vacuum motors for all types of cleaning machines.

Also in the Clean Part range are floor and hand pads made from recycled PET bottles. The company aims to reduce its im-

pact on the environment wherever possible and uses recycled cardboard in its packaging. Clean Part also heats its factory using a low energy consumption bedrock heating pump. www.cleanpart.se

Dan Dryer Stand 10.400

Dan Dryer will be showing a range of warm air hand dryers on its stand. Also on show will be a selection of other sanitary products including a complete stainless steel line of washroom products said to focus on both quality and design. www.dandryer.com

• US Pumice produit des tampons de plancher non toxiques utilisant de la ponce naturelle. • Clean Part fournir des brosses, tampons de plancher, filtres, raclettes et moteurs d’aspirateur. • Dan Dryer produit une gamme de sèche-mains à air chaud, y compris des exécutions en acier inox.

• US Pumice fertigt ungiftige Reinigungspads unter Verwendung von natürlichem Bimsstein. • Clean Part bietet Bürsten, Bodenpads, Filter, Abzieher und Vakuummotoren. • Dan Dryer produziert eine Produktreihe mit WarmluftHändetrocknern, darunter einige aus Edelstahl.

• La US Pumice produce tamponi di pulizia non tossici utilizzando pietra pomice naturale. • La Clean Part fornisce spazzole, dischi per pavimenti, filtri, tergivetro e motori per aspirapolveri. • La Dan Dryer produce una linea di asciugamani ad aria calda e fra questi alcuni modelli in acciaio inossidabile.

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ISSA/INTERCLEAN AMSTERDAM

• Ecolab a pour thème les solutions durables portant sur la sécurité des employés, la réduction de la consommation d’eau, et la diminution des déchets. • Fullriver Europe est un fournisseur de batteries AGM et à gel pour machines de nettoyage. • Packing 90 est un spécialiste des distributeurs de sacs en plastique pour toilettes. • Bei Ecolab steht alles unter dem Überbegriff „nachhaltige Lösungen“, einschließlich Mitarbeitersicherheit , Senkung des Wasserverbrauchs und Reduzierung der Abfallmenge. • Fullriver Europe liefert AGM- und Gelbatterien für Reinigungsmaschinen. • Packing 90 ist auf Hygienebeutelspender für Waschräume spezialisiert. • Il tema della Ecolab sono le soluzioni sostenibili, che includono la sicurezza del personale, la riduzione del consumo di acqua e la riduzione degli sprechi. • La Fullriver Europe fornisce batterie AGM e a gel per le macchine delle pulizie. • La Packing 90 è specializzata in dispenser di sacchetti igienici per sale da toilette.

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Ecolab Stand 01.057 The Apex dish washing system will be among the cleaning and hygiene innovations to be displayed on the Ecolab stand. Apex is said to lower costs and save water by reducing the need for rewashing. It also provides customers with efficiency and performance information through the automatic tracking of key performance metrics via a monitor and an alarm system. Also on show will be Greaselift, a non-caustic and biodegradable kitchen degreasing solution that is said to help increase employee safety. Greaselift can be used without the need for protective gloves, goggles or aprons but has the power of caustic degreasers.

The Wash ‘n Walk no-rinse floor cleaner has been formulated to permanently remove grease and fat from slippery floors. Another product to be showcased is Oasis Pro Premium, a super-concentrated cleaning and hygiene programme for daily and periodic cleaning. This is said to help reduce transport emissions while the Penguin dosing system ensures consistent cleaning results and protects against misuse says Ecolab. The company also makes a range of laundry solutions that are claimed to reduce energy consumption since they can be used effectively at lower temperatures. No prewash is required and both wash times and rinse cycles are reduced which cuts down on water consumption. And Vario cleaning trolleys that can be adapted to different needs will also be shown on the company’s stand. These incorporate impregnated cleaning textiles for reduced water use. www.ecolab.com

Fullriver Stand 03.217 A range of AGM and gel batteries comes from Fullriver. The company claims to be able to offer shorter lead times to its customers via a dedicated logistics operation. Batteries in shipments of any size from container-loads to smaller quantities are available. www.fullrivereurope.com

Packing 90 Stand 11.147 Packing 90 will be displaying a range of ABS washroom dispensers in white, chrome, satin, black and gold at the event. Said to be compact, elegant and stylish, the range will include a hygiene bag, cosmetics box and cosmetics cube. And dispensers can be customised with any logo. www.packing90.it

EAN! L C R E T N I / A S S Visit us at I 2014 | Hall 11 Booth 11.103

| 6-9 May

60 years of CWS â&#x20AC;&#x201C; 60 years of innovation. From the ďŹ rst cotton towel dispenser to dust control mats and the self-cleaning toilet seat right up to the hygienic door handle: CWS has been improving hygiene in public places since 1954. Why not celebrate with us and visit us at Interclean in Amsterdam: Hall 11, Booth 11.103. Phone: +49 (0)6103 309-0

www.cws-boco.com

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Discover the complete range of EvadisÂŽ Intelligent systems (dispensing systems and consumables). Visit us on www.mphygiene.com

ISSA/INTERCLEAN AMSTERDAM

Pure Concepts Stand 11.112 Pure Concepts will be launching the latest addition to its SaniPod sanitary waste disposal system. The Pod Petite, which complements the company’s existing Pod Classic sanitary waste disposal unit, is designed to fit the smallest of washrooms and environments where servicing takes place either daily or weekly. A choice of touch-free and manual versions is available for both models. According to Pure Concepts, many women are reluctant to use traditional sanitary bins because these are seen to be unhygienic and difficult to operate. The company has addressed this by ensuring that the lid of the Pod Petite opens and closes silently and automatically when the user

places a hand over the sensor area. The smart chip sensor uses four D size batteries which are said to provide more than 60,000 activations, making the unit particularly suitable for use in high-traffic washrooms. The wall-mounted design of the unit provides easy cleaning while the opening has been designed to simplify the posting of waste. Since there is no modesty tray, the problem of unsightly surfaces and waste being trapped is said to have been eliminated. www.sanipod.com

Artilux Stand 11.108

OEM manufacturing specialist Artilux will be highlighting its expertise in plastic injection moulding at the show. The company can also offer

its customers metal processing, R&D and assembly services. www.artilux.lt

Finnclean Stand 04.435

The Finnish Association of Cleaning Technology will be publicising Finnclean. Described as the largest cleaning industry trade fair in the Nordic countries, Finnclean will take place in Tampere, Finland from September 30 to October 2 this year. Each day will take a specific theme: the first will deal with tendering and acquisitions while the second looks at hygiene in the food and healthcare industries - the third day will be dedicated to sanitation. www.finnclean.fi

• Le système d’élimination de rejets sanitaires SaniPod est désormais disponible en deux version - Pod Petite et Pod Classic. • Artilux est un équipementier spécialisé dans les appareils électriques. • Finnclean est le salon de la propreté des pays Nordiques.

• SaniPod-Hygienebehältersystem ist jetzt in zwei Ausführungen erhältlich: Pod Petite und Pod Classic. • Artilux ist auf OEM-Fertigung von Elektrogeräten spezialisiert. • Finnclean heißt die Reinigungsmesse der nordischen Länder.

• Il sistema di smaltimento di rifiuti sanitari SaniPod è ora disponibile in due versioni: Pod Petite e Pod Classic. • La Artilux è specializzata nella produzione di elettrodomestici elettrici OEM (produttori di apparecchiature originali). • Finnclean è la fiera del cleaning delle nazioni nordiche.

ISSA/INTERCLEAN AMSTERDAM

• ICE présente l’i-synergy, un système de gestion d’opérateurs et de machines de nettoyage. • Dayco Metal produit des accessoires de toilettes en acier et matière plastique. • Ecover a lancé une gamme de produits chimiques de nettoyage professionnels à certification Cradle to Cradle.

• ICE stellt i-synergy vor, ein Verwaltungssystem für Bedienpersonal und Reinigungsmaschinen. • Dayco Metal produziert Waschraumzubehör aus Stahl und Kunststoff. • Ecover hat eine Produktreihe mit professionellen Reinigungschemikalien eingeführt, die Cradle-to-Cradle-zertifiziert sind. • La ICE introduce i-synergy, un sistema di gestione degli operatori e delle macchine delle pulizie. • La Dayco Metal produce accessori in acciaio e plastica per le sale da toilette. • La Ecover ha lanciato una gamma di prodotti professionali di pulizia certificati Dalla Culla alla Culla.

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ICE Stand 09.401 Claimed to be the next evolutionary step in cleaning management is the new i-synergy system from ICE. This collects information from cleaning machines and allows accurate planning to be carried out on cleaning sites. This is said to help increase cleaning efficiency. Information on the usage of individual machines is transmitted to ICE’s server twice every minute. This includes daily reports on total hours of machine usage plus battery charge cycles along with the total operating time of working parts such as batteries, vacuum motors, transaxles and brush motors. Since each component has a defined lifespan, this is said to help ICE to monitor when such components need to be changed rather than waiting for them to break down. The system also ensures that in the event a machine malfunction, the server instantly sends

an email and a cellular phone message to the relevant member of staff identifying the component that needs replacing. www.icecompanies.com

Dayco Metal Stand 11.424

Dayco Metal will be launching its new plastic range of paper dispensers. It will also be showing existing lines of steel and plastic washroom products. These will include various types of waste bins, paper dispensers, soap dispensers, grab bars and ashtrays. www.daycometal.com

Ecover Stand 1.635 Ecover describes itself as an “ecological pioneer” and has

launched what it claims to be the first Cradle to Cradle certified range of professional cleaning products. This certification is awarded by the Cradle to Cradle Products Innovation Institute to products and systems considered to be safe both for the health of people and for the environment, according to Ecover. The Ecover Professional Cleaning range is designed for use in both industrial and commercial environments. The company aims to manufacture cleaning products that leave behind no unnecessary hazardous chemicals. www.ecover-professional.com

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ISSA/INTERCLEAN AMSTERDAM

Flash Stand 02.221

Flash will be exhibiting a new line of disposable cleaning products for healthcare institutions. The two-layer Medical Dustmop combines a dry non-woven dust layer with a synthetic barrier layer to fix the mop to the frame. The barrier layer is designed to protect the frame from contamination. The three-layer FFastmop Medical has been developed to remove sticky dirt and fluids from the floors of hospitals and clinics. The mop comprises a synthetic barrier layer; an absorbent middle layer and a cleaning layer. FFastmop Medical can be used pre-wet or with a spraying device and once again the frame is said to remain clean throughout the process. Both mops can be thrown away after use which increases hygiene levels while eliminating the costs of washing. The clean frame can then be used with another mop for a new cleaning task without cross-infection risk. For manual cleaning applications, Flash has launched a disposable non-woven microfibre cloths, MicroNet. www.flash.nl

ISAL Stand 04.113

ISAL will be showing its new 180DK ride-on sweeper for heavy-duty cleaning in industrial environments. The machine has a metal frame with large front and rear bumpers to provide extra strength. The sweeping system is situated directly in front of the hopper and the dust filter is made of a polyester/textile material. A filter for

sweeping fine dust and powder is an optional accessory. Equipped with a four-cylinder water-cooled diesel engine, the 180DK offers a cleaning path of 180 cm using a central brush and two side brushes. A water spray system can be installed to counteract fine dust while working. The sweeper can be provided with different cab versions depending on customer needs. These include cabs that are fully open or encased with glass. www.isalsrl.it

INPACS Stand 02.101

International distribution network INPACS - celebrating its 10th anniversary - will be presenting a range of product and service innovations. The company claims to be a ‘one-stop shop’ for cleaning chemicals and for washroom hygiene, catering disposables and PPE. The group will advise visitors, international customers and potential partners about bestin-class-concepts in the cleaning and hygiene sector. www.inpacs.com • Flash a développé une gamme de produits de nettoyage hygiéniques et jetables pour les hôpitaux. • ISAL a introduit une autolaveuse de grande taille, la 180DK. • Le réseau paneuropéen de distribution de produits de nettoyage INPACS fête son 10ème anniversaire. • Flash hat eine Produktreihe mit hygienischen EinwegReinigungsprodukten für Krankenhäuser entwickelt. • Neu von ISAL ist die große Aufsitz-Kehrmaschine 180DK. • INPACS, das europäische Fachgroßhandelsnetzwerk für Reinigungsprodukte, feiert sein 10. Jubiläum.

• La Flash ha sviluppato una linea di prodotti per le pulizie igienici e monouso specifici per gli ospedali. • Il nuovo prodotto della ISAL è la spazzatrice di grandi dimensioni con operatore a bordo 180DK. • Il network pan-europeo di distribuzione di prodotti di pulizia INPACS celebra il suo 10° anniversario.

April/May 2014 | ECJ | 131

Phone: 610.369.0600

• Fax: 610.369.0676

ISSA/INTERCLEAN AMSTERDAM

Comac Stand 01.421 New from Comac is the Optima ride-on scrubbing machine for use in large indoor areas. The machine is designed for cleaning warehouses and logistic centres and for maintenance cleaning applications in environments such as shopping malls.

sures of up to 100 kg, and in CDS versions the water and detergent can be dosed according to cleaning needs. This is said to enable the Optima to tackle any kind of dirt. Meanwhile the sweeping version - Optima 90S - has been designed to pick up small, solid particles that are then collected into a compact hopper. www.comac.it

Features include smooth welded edges, hidden hinges and a recessed steel lock with one-key system. www.merida.eu

Domel Stand 11.724

Merida Stand 11.209

The double vacuum motor leaves the floor dry and safe to use after only one pass. The nonmarking, skid-resistant motor wheel ensures a good grip even on wet surfaces, claims the company, while the large tanks offer a high level of working autonomy. The brush can be set at pres-

Merida will be exhibiting its stainless steel washroom equipment. The range will include universal dispensers with refillable reservoir or disposable pouches for housing liquid, spray or foam soaps. Other items on show will be dispensers for paper towels, centre-pull towels, semi-automatic paper towels and toilet tissue along with matching waste bins plus dispensers for toilet seat covers, sanitary bags and disposable gloves.

Domel claims its latest vacuum cleaner motor - Series 467 – will offer both technical advantages and cost savings. The motor uses a generic algorithm design tool that is said to make vacuum cleaners more environmentally efficient than previous models. Series 467 motors are smaller, more powerful, lighter and quieter than other models says Domel, while offering a longer life expectancy and a lower energy consumption. www.domel.si

• Optima, la nouvelle autolaveuse à conducteur porté de Comac, est destinée aux grandes superficies internes. • Merida présente ses distributeurs en acier inoxydable pour toilettes. • Dernier produit de sa gamme, Domel propose le moteur d’aspirateur Séries 467.

• Optima ist die neue AufsitzScheuersaugmaschine von Comac für breite Innenräume. • Merida präsentiert seine Waschraumspender aus Edelstahl. • Die neueste Entwicklung von Domel ist der Staubsaugermotor Series 467.

• Optima è la nuova lavasciuga pavimenti con operatore a bordo della Comac, adatta per interni di grandi dimensioni. • La Merida presenta i suoi dispenser per sale da toilette in acciaio inossidabile. • Il nuovo prodotto della Domel è il motore per aspirapolveri Series 467.

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• Reflex Systems fait la démonstrastion d’une gamme de chariots adaptable à toute application. • Le stand SCA Tork est dédié au thème de la Simplicité sur le Lieu de Travail. • Hako aligne trois types de machines de polissage des planchers, en versions respectives de 450 tr/mn, 1100 tr/mn et ultra grande vitesse. • Le spécialiste des batteries EnerSys a ajouté deux batteries à sa gamme. • Des nettoyeurs à la vapeur iS “intelligents” ont enrichi la gamme OspreyFrank,

• Der Stand von SCA Tork steht unter dem Motto „Simplicity at Work“. • Hako bietet drei Arten von Poliermaschinen, in 450 U/min, 1100 U/min und Ultra-HighSpeed-Ausführungen. • Batteriespezialist EnerSys hat sein Angebot um zwei neue Batterien erweitert. • Neu von OspreyFrank ist die Produktreihe iS mit „intelligenten“ Dampfreinigern.

• La Reflex Systems dimostrerà la sua linea di carrelli che possono essere adattati per ogni tipo di applicazione. • Il tema dello stand della SCA Tork è Simplicity at Work (semplicità in azione). • Sullo stand della Hako saranno esposte dei nuovi modelli di spazzatrici e lavasciuga pavimenti e inoltre le sue soluzioni Fleet Management Solutions. • La EnerSys, specializzata in batterie, ha aggiunto due nuove batterie alla sua gamma. • La novità della OspreyFrank è la gamma di macchine intelligenti per la pulizia a vapore iS.

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Reflex Systems Stand 01.338

Reflex Systems will be exhibiting a range of trolley systems. The company claims to have taken a new approach by creating smart, attractive units on which customers and sponsors would be happy to display their brand. Reflex Systems’ trolleys are said to incorporate plenty of free space and are manufactured using modern materials. Products on board are made from materials such as pre-charged microfibre and the fact that one frame is used for all models means that each can quickly be upgraded or downgraded. This means trolleys can be adapted with ease in line with sponsorship opportunities. Reflex Systems claims its new approach will help to place the facility trolley higher up the supply chain. www.reflexsystems.net

environments. This naturally controls consumption and helps to reduce paper usage, according to the company. Also on show will be the Tork SmartOne toilet tissue system which again helps to cut consumption since the dispenser gives out sheets of toilet paper one at a time, says SCA. A service tool based on new technology and connectivity will be previewed. This will have the potential to evolve operations within the FSC industry, according to the company. www.sca.com

Hako Stand 01.101

Hako will be presenting a crosssection of its cleaning products including sweepers and vacuum sweepers and scrubber dryers. The company will also be showing some of its cleaning

SCA Stand 10.101 Simplicity at Work will be the theme of the Tork stand. The company plans to show a range of easy-to-use systems for washrooms, workplaces, healthcare institutions and food preparation areas. The Lotus Professional brand is now part of Tork and products from the companies’ new integrated range will be on display for the first time.

Visitors will have the chance to try out Tork washroom and workplace products such as the Tork Matic Hand Towel Dispenser, a high-capacity unit that holds sufficient paper for more than 400 hand dries; and the Tork Reflex Single Sheet Centrefeed Dispenser for use in industrial, catering and food

and care agents plus products aimed at the municipal technology segment. Core themes of Hako’s stand will be new ride-on sweeper and scrubber dryer models Hakomatic B310 R/ B310 R CL designed for cleaning in large areas, plus various modules in Hako’s Fleet-ManagementSolutions system. The company will also be showcasing a programme of product-related services such as computerised profitability calculations and various financing and procurement options. www.hako.com

Enersys Stand 01.114 Companies can achieve operational benefits, cost savings and reduced CO2 emissions by using Hawker XFC batteries in their machines, according to EnerSys.

Hawker XFC batteries for use in sweepers, scrubber dryers and other cleaning machines are aimed at applications that involve opportunity or daytime cleaning. The batteries can be recharged quickly and for short periods of time without affecting their lifetime performance, says EnerSys, which means opportunity charging can take place during breaks or while users carry out other tasks. The fact that minimum gassing is produced means that Hawker XFC-powered machines can be used in retail areas, public spaces and other sensitive locations according to the company. The batteries are claimed to be virtually maintenance-free. www.enersys-emea.com

OspreyFrank Stand 11.601 OspreyFrank will be showcasing its new iS range of intelligent steam cleaners. iS CIP stationary units use heating coil technology which is said to provide an efficient alternative to conventional boiler units. Cleaning can be audited via a software system and when used in conjunction with the company’s Belt Sanitation Unit, the result is an automated and autonomous cleaning system.

Targeted at the contract cleaning and industrial sectors is the new SteamForce range of dry steam vapour machines. These include the entry-level SF Compact, the SF Eco and the heavy-duty SF10 and SF20. The company’s GumBusters range of chewing gum removal machines use steam superheated to 180°C and delivered at nine bar pressure. When used with OspreyFrank’s chewing gum remover they dissolve gum on contact. www.ospreydc.com

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ISSA/INTERCLEAN AMSTERDAM

Kennedy Hygiene Stand 10.105 Two new additions to the Ellipse range of dispensers will be among the highlights of the Kennedy Hygiene stand. Due to be launched at the show are the Sigma Ellipse dual roll toilet paper dispenser and the new Prima Ellipse multifold paper towel dispenser. This can be used to dispense various types and sizes of paper towel. Also on show will be the POD, a mechanical auto-cut paper towel dispenser that provides single-use portions. Features include compact size, contemporary design and translucent blue cover plus a reserve system with patented stub-roll loading mechanism. This eliminates paper waste and cuts paper consumption which results in reduced

environmental impact, according to Kennedy. The company offers washroom products for hand drying, hand washing, air freshening, sanitising, feminine hygiene and baby hygiene requirements. www.kennedy-hygiene.com

Malish Stand 02.317B

colour-coding system. The Mal-Grit Orange with orange bristles is designed for heavy-duty stripping and scrubbing, while the red version with red bristles is for light cleaning and scrubbing; blue is for medium scrubbing and green is for general scrubbing. The company will also be exhibiting the Malish PowerPad which combines a brush for cleaning low floor areas with a pad for use on tiled surfaces. www.malish.com

Tecnovap Hand maintenance brushes, rotary and disk brushes will be shown on the Malish Corporation stand along with accessories. Products on display will include the Diamabrush which fits most standard cleaning machines. And the Malish Colour Solution system comprises five durable grit brushes that have been colour-matched to the industry standard floor pad

Stand 03.120 Tecnovap will be exhibiting a range of steam generators and accessories. These will include the company’s new and patented Thermal Compact Power and True Temp Technology systems. Also on show will be Tecnovap’s Stainless Steel Line and the Chattanooga Line. www.tecnovap.it

• Kennedy Hygiene Products a ajouté deux unités à sa gamme de distributeurs pour toilettes. • Malish Corporation est un spécialiste des brosses, des accessoires et du système Diamabrush. • Tecnovap se spécialise dans les générateurs de vapeur et autres solutions de nettoyage écologiques.

• Kennedy Hygiene Products erweitert seine Produktreihe mit Waschraumspendern um zwei Einheiten. • Die Malish Corporation ist auf Bürsten, Zubehör und das Diamabrush-System spezialisiert. • Tecnovap ist auf Dampferzeuger und andere umweltbewusste Reinigungslösungen spezialisiert.

• La Kennedy Hygiene Products sta per aggiungere due nuove unità alla sua gamma di dispenser per sale da toilette. • La Malish Corporation è specializzata in spazzole, accessori e nel sistema Diamabrush. • La Tecnovap è specializzata in generatori di vapore e altre soluzioni ecologiche di pulizia.

April/May 2014 | ECJ | 137

ISSA/INTERCLEAN AMSTERDAM

• Crisp Clean propose une gamme complète de systèmes de moppage et de chariots. • Le nouveau système Vermop de moppage plat Sprint V a obtenu une distinction iF de design de produit. • Le spécialiste de la pulvérisation Gloria propose les gammes CleanMaster, FoamMaster et Profiline. • Crisp Clean bietet ein umfangreiches Angebot an Moppund Reinigungswagensystemen. • Das neue Flachmoppsystem Sprint V von Vermop wurde mit dem iF product design award ausgezeichnet. • Der Sprühgerätespezialist Gloria bietet die Produktreihen CleanMaster, FoamMaster und Profiline.

• La Crisp Clean propone una linea completa di sistemi di mop e di carrelli. • Il nuovo sistema di mop piatto Sprint V della Vermop ha vinto un premio iF per il design del prodotto. • La Gloria, specializzata in spray, propone le gamme CleanMaster, FoamMaster e Profiline.

April/May 2014 | ECJ | 138

Crisp Clean Stand 01.305 Crisp Clean Services will be presenting a range of durable cleaning systems, including the Hytech and Ringo flat mop presses plus i-Press, described as a compact solution for use in restricted areas. Also on show will be the patented Solo damp mopping system. This is said to ensure that the right amount of solution is always used on each mop without the need for pre-dosing. Other products will include the Nipper Plus trolley system which has been built around a fullymodular stainless steel base. This offers enclosed secure storage along with detachable enclosed units plus a range of accessories.

Crisp Clean can also manufacture tailor-made mops according to customer specifications. www.crispclean.co.uk

Gloria Stand 11.710

Vermop Stand 09.101

Vermop’s stands will focus on tailor-made concepts such as a clean-room mop; tailor-made cleaning detergents, and trolleys that have been configured to the customer’s own specifications. It will be launching the Sprint V flat-mopping system and demonstrating Liquid Individual, a concept that allows customers to develop their own cleaning detergent with Vermop’s help. www.vermop.com

Gloria will be exhibiting its Profiline range of sprayers, which offer ergonomic handling and flexible application while avoiding the risk of any direct contact between the operator and the spraying agent. CleanMaster models are made from highly resistant materials which means they can withstand contact with aggressive agents, says Gloria. CleanMaster 05 and 10 hand sprayers are equipped with a double-action precision pump which generates two powerful spray emissions. The FoamMaster range consists of pressure sprayers for the application of cleaning foam. Filling volume is either one or five litres with a maximum operating pressure of three bars. www.gloriagarten.de

ISSA/INTERCLEAN AMSTERDAM

Wetrok Stand 02.221

Claimed to combine cleaning power and endurance with agility and ease of operation is the Discomatic Mambo scrubber dryer from Wetrok. Said to be the most compact scrubber dryer in its performance category, it has a 30 litre freshwater tank and a long-lasting lithium-ion battery enabling it to operate for longer periods without interruptions. The Discomatic Mambo uses a double-disk brush system which is said to provide the optimum amount of force for effective and hygienic cleaning while also making the machine easy to operate. The water feed can be regulated from the control panel via the built-in water pump, and if required it can be equipped with a fully integrated dosage system activated at the press of a button. www.wetrok.com

Splast Stand 11.507

Splast will be demonstrating its new Piko trolley which has wheels equipped with elastomeric rings to facilitate its movement. The unit also features ‘legs’ to add stability while acting as bumpers, plus flexible ‘ribs’ to facilitate the draining of the solution out of the mop. The unit is mounted on a profiled bucket with a 20-litre capacity which allows water flow to be controlled during pouring. Splast offers solutions under three brands: AquaSplast products designed for wet cleaning; ComfortSplast systems aimed at maintenance cleaning in the hotel industry, and the AssepticoSplast range which comprises

antibacterial cleaning equipment, trolleys and mop frames. Stainless steel parts make them durable while providing resistance to mechanical damage. www.splast.com.pl

RCM Stand 01.333 RCM will be launching its large new Tera ride-on scrubber dryer. This will replace the Metro machine and is said to be strong, reliable and easy to maintain. Meanwhile, the R 850 ride-on sweeper has been replaced with three hydraulic dump sweepers: the Boxer, Mille and the Duemila. RCM will also be showing the ECO3 Sanitising system. This uses ozone which is said to have a high oxidative and sterilising power that inactivates bacteria, fungus, moulds and viruses without leaving any trace in the environment, according to RCM. Also new is a carpet cleaning system that combines the benefits of a sweeper and scrubber on large surfaces. Mega Carpet uses the combined action of ultra microfibre and detergent to wash out any dirt and leave the carpet clean and dry. It also transforms into a scrubber dryer. www.rcm.it • La Discomatic Mambo, affirme Wetrok, est l’autolaveuse la plus compacte de sa catégorie. • Le nouveau chariot Piko de l’entreprise Splast est conçue pour les petites surfaces. • Comme produits neufs, le stand RCM expose l’autolaveuse à conducteur monté Tera, la balayeuse R 850 et le système de désinfection Eco3. • Wetrok teilt mit, dass es sich beim Discomatic Mambo um die kompakteste Scheuersaugmaschine ihrer Art handelt. • Der neue Reinigungswagen Piko von Splast wurde für kleine Bereiche konzipiert. • Neu am Stand von RCM ist die Aufsitz-Scheuersaugmaschine Tera, die Kehrmaschine R 850 und das Desinfektionssystem Eco3. • La Wetrok afferma che la lavasciuga pavimenti Discomatic Mambo è la macchina più compatta del suo genere. • Il nuovo carrello Piko prodotto dalla Splast è progettato per aree di piccole dimensioni. • Le novità sullo stand della RCM sono la lavasciuga pavimenti con operatore a bordo Tera, la spazzatriceR 850 e il sistema sanitizzante Eco3.

ISSA/INTERCLEAN AMSTERDAM

Orma Stand 11.409 Air fresheners and insect control solutions from Orma include Orma Air Control, a metered aerosol insecticide that contains a high percentage of Natural Pyrethrum. When synergised with piperonyl butoxide this is said to create an effective repellent barrier against all flying insects, and flies and mosquitoes in particular. Capable of covering areas of up

to 200 cubic metres when used with the Orma aerosol dispenser, the product is suitable for use in hotels, bars, restaurant, kitchens, pastry shops and bakeries according to Orma. The company also offers a wide range of UV glue board fly-traps that comply with HACCP norms. These can be used in kitchens, food factories and in all other food preparation areas, says Orma. The fly-traps are available in a range of models. www.ormatorino.it

Hill Brush Stand 03.319

Metal detectable and X-ray brushware will be among the highlights at Hill Brush. Total MDX Hygienic Tools use detectable Resin-Set DRS tech-

nology to ensure that everything from the brush-back to the filaments and antimicrobial resin is both metal and X-ray detectable. This makes the brushes safe to use in the food sector. Other recent developments from HBC include the ergonomically-designed Ultra Hygienic Bucket with detachable hinged lid. Made from food grade polypropylene, this is said to be suitable for transporting ingredients and cleaning chemicals in food preparation areas. Features of the bucket include a splash-free pouring lip, base hand grips to aid stability when pouring, and a hanging section for easy storage. Available in 10 colours as well as in antimicrobial and Total MDX versions, the colour-coded wall bracket helps customers to achieve total compliance. www.hillbrush.com

Epoca Stand 03.236

Epoca will be launching two new versions of its professional line of foamers. All products in the Tec-One Foamer range are equipped with a foam lance and a head made from durable polypropylene. The prolonged action of foam provides a better cleaning result and helps to reduce operator effort, according to Epoca. www.epocaspa.com • Air Control est le diffuseur d’insecticide dosé proposé par OR.MA pour la destruction d’insectes volants. • Les derniers produits de Hill Brush Compagny sont les outils Total MDX Hygienic et le seau Ultra Hygienic. • Le mousseur Tec-One Foamer de l’entreprise Epoca est désormais proposé en trois versions. • Air Control ist das dosierte Insektizid-Spray zur Bekämpfung von Fluginsekten von OR.MA. • Neu von Hill Brush Company sind Total MDX Hygienic Tools und der Ultra Hygienic Bucket. • Der Tec-One Foamer von Epoca ist jetzt in drei Ausführungen erhältlich. • Air Control è l’insetticida aerosol con contatore per eliminare gli insetti volanti prodotto dalla OR.MA. • Le novità della Hill Brush Company sono gli attrezzi Total MDX Hygienic Tools e il secchio Ultra Hygienic Bucket. • L’erogatore di schiuma Tec-One della Epoca è ora disponibile in tre versioni.

April/May 2014 | ECJ | 142

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Fimap Stand 01.421 Fimap claims its chief aim when designing the Mxr and FSR Hybrid cleaning machines was to reduce resource waste while also aiding the environment. The micro-rider Mxr scrubber dryer is said to be so compact that it can replace a walk-behind model and can also work in restricted or cluttered areas ranging from 2,000 to 4,500 square metres in size.

energy by up to 45 per cent and provide a working autonomy of four hours. www.fimap.com

Vileda Stand 04.307

Vileda Professional will be displaying a range of trolleys, flat mopping products and wiping

solutions. These will include the PVA micro cloth which cleans and dries surfaces in just one wiping movement, leaving a streak-free finish. Claimed to save time and money, the cloth is made from a combination of highly absorbent PVA along with knitted microfibre for effective dirt removal. Also on the stand will be the VolePro trolley. This has a compact design for environments where space is tight, but has been developed to fit and carry

the complete range of Vileda Professional floor cleaning systems plus a number of other products. Vileda will also be unveiling upgrades to its Swep and UltraSpeed flat mopping systems and showing the new ‘ready-to-go’ SprayPro system. www.vileda-professional.com

The latest Fimap machine - the FSR sweeper - is a compact ride-on model available in both battery and hybrid versions. The FSR Hybrid is claimed to be both productive and versatile since it is sufficiently compact to work in small areas and can be operated for more than seven hours non-stop. This allows it to clean wide outdoor areas. Fimap hybrid technology combines the autonomy of a petrol engine with the clean energy of battery power. It allows customers to choose the petrol option for outdoor cleaning and the silent, emission-free electrical power option for indoors. As a result, CO2 emissions are reduced up to 69 per cent compared with a fully petrolpowered model, says Fimap. The FSR Start&Stop system is claimed to reduce wasted • Fimap fait la démonstration de sa brosseuse hybride Mxr et de sa balayeuse hybride FSR. • Parmi les nouveaux produits Vileda figurent le tissu PVAmicro et le chariot compact VolePro. • Fimap demonstriert die Scheuersaugmaschine Mxr Hybrid und die Kehrmaschine FSR Hybrid. • Unter den neuen Produkten von Vileda befinden sich das Tuch PVAmicro und der kompakte Reinigungswagen VolePro. • Fimap fait la démonstration de sa brosseuse hybride Mxr et de sa balayeuse hybride FSR. • Parmi les nouveaux produits Vileda figurent le tissu PVAmicro et le chariot compact VolePro.

April/May 2014 | ECJ | 143

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Sofidel Stand 10.303

derived from the processing of vegetable starches, while the other five have been produced using a silver-ion additive that coats the surface. www.sofidel.it

E Gutmann Stand 06.105 Sofidel will be exhibiting its Biotech active toilet paper on the company’s Papernet-branded stand. Biotech toilet paper uses biologically active tissue paper technology and is part of a complete range of Biotech products. Other products on display will include Milkyroll, a one-ply high-grammage paper product designed for use in the dairy industry; Kraft Tech which is described as a new generation of recycled, high-resistance products; and Double Layer, a one-ply toilet tissue designed for high-traffic locations. Also on show will be a new range of HyTech dispensers and non-woven cloths. Five of the new dispensers have been made using a bioplastic material • Sofidel présente ses produits papier à usage unique Papernet et des distributeurs pour toilettes. • E Gutmann fournit des brosses techniques et cartes de commande de moteur aux producteurs de machines de nettoyage. • Comme produits neufs, Mosmatic aligne un nettoyeur de pneu mobile et un système de nettoyage à la vapeur.

• Sofidel präsentiert die Produktreihen Papernet mit Tissueprodukten und Waschraumspendern. • E Gutmann liefert technische Bürsten und Treibteller an die Hersteller von Bodenreinigungsmaschinen. • Neu im Angebot von Mosmatic sind ein mobiler Reifenreiniger und ein Dampfreinigungssystem.

• La Sofidel presenta la sua linea di prodotti in carta Papernet e i suoi dispenser per sale da toilette. • La E Gutmann fornisce spazzole tecniche e driver per i produttori di macchine per il lavaggio dei pavimenti. • I nuovi prodotti della Mosmatic sono un lava pneumatici mobile e un sistema di lavaggio con vapore.

April/May 2014 | ECJ | 144

E Gutmann offers high-tech brushes for floor cleaning machines, along with other brushes and brush-connecting components and plastic injection-moulding products. New is the patented Red Shark laser-welded pad drive board. This is said to be 100 per cent dust- and watertight due to its laser-welded joints.

The Modular System is a patented system consisting of replaceable floor cleaning brushes and separate couplings for multiple uses. The entire brush range can be applied to any coupling module regardless of operating width, says the company. The Modular System can also be used with brushes for scrubbing, polishing, abrasive work and shampooing. www.egutmann.de

Mosmatic Stand 03.216 Mosmatic will reveal its new sub-floor undercarriage cleaner. This is equipped with Mosmatic rotor arms and swivels. Its compact construction is said to make the product particularly suitable for any tunnel or automatic car wash system. Mosmatic will also be showing a new mobile tyre cleaner plus a steam cleaning solution. Products are made entirely of stainless steel which means they can be used with water and cleaning additives at high rpms. Mosmatic offers a wide range of high pressure cleaning products plus surface cleaners for use on walls and in driveways, car parks, car-washing bays, petrol stations, roofs, pavements, railway stations, etc. www.mosmatic.com

As clean as it gets!

Stand 09.103 at ISSA INTERCLEAN Amsterdam.

TVH: also your one-stop shop for parts & accessories for scrubbers & sweepers

32 000 stock items 748 000 known references

Visit us at: ISSA Interclean 06/05/14 - 09/05/14 Amsterdam stand 03.110 - Hall 3

Authorized Ametek-distributor for

TVH® is a registered trademark. TVH is a supplier of after-market spare parts and accessories that are suitable for the maintenance and repair of OEM-equipment. All sales are subject to the general terms & conditions of sale on www.tvh.com/avv TVH PARTS NV • PARTS & ACCESSORIES DIVISION Brabantstraat 15 • BE-8790 Waregem T +32 56 43 42 11 • F +32 56 43 44 88 • parts@tvh.com • www.tvh.com

ISSA/INTERCLEAN AMSTERDAM

Hagleitner Stand 04.223

Hagleitner will be unveiling an intelligent tool to monitor the operational status of its dispensers. The centrally-installed Hagleitner SenseManagement system uses collected data to provide digital real-time information about the status of the company’s Xibu dispensers. This allows a facility to monitor product consumption and visitor frequency, says Hagleitner. Hagleitner SenseManagement also allows a company to plan its dispenser refill frequency while efficiently deploying its cleaning and service staff. Products can then be ordered accord-

ing to consumption, and this helps to facilitate fast and convenient stock-keeping. Hagleitner SenseManagement allows a facility to analyse information such as hand disinfection usage patterns which means it can be used to devise digital cleaning and disinfection plans. www.hagleitner.com

Dema Stand 01.309 Dema will be showing its SafeLink One and Dema One systems. SafeLink One closed loop inserts are said to make cleaning easier, more effective and safer. Dema One is particularly flexible since it allows customers to factor in as many chemicals as they need. The right chemicals are then matched with the right dispenser through colour and labelling coordination. SafeLink One and Dema One dispensers are available in

multiple options. Single dilution units focus on simplicity while Dual Fill systems offer a choice of low and high-flow, rich/lean dilutions and water rinse/chemical dilutions. Each of the dispensers can be turned into a sprayer/foamer unit with basic or premium attachments using a 1.4-metre hose extension. www.demaeuropa.com

Airdri Stand 11.403 Hand dryer manufacturer Airdri is launching two new products to mark its 40th anniversary. The new dryers, both designed for busy facilities, will form part of the company’s new Q range. All models have been renamed to tie in with the Q concept. The new Quest and Quazar dryers are said to combine energy efficiency with reliability and a low noise output. www.airdri.com

• Hagleitner a développé le système informatique senseMANAGEMENT qui surveille l’état de ses distributeurs pour toilettes XIBU. • SafeLink One et Dema One sont les appareils de dilution et de distribution chimiques proposés par Dema. • Pour célébrer son 40ème anniversaire, le spécialiste des sèches-mains Airdri dévoile deux nouveaux modèles. • Hagleitner hat das Datensystem senseMANAGEMENT entwickelt, mit dem der Status der XIBUWaschraumspender überwacht wird. • Bei SafeLink One und Dema One handelt es sich um chemische Verdünnungs- und Dosiersysteme von Dema. • Zur Feier des 40. Jubiläums präsentiert Airdri, der Spezialist für Handtrockner, zwei neue Modelle. • La Hagleitner ha sviluppato il sistema di dati senseMANAGEMENT che monitorizzano lo stato dei suoi dispenser per sale da toilette XIBU. • SafeLink One e Dema One sono sistemi di diluizione ed erogazione dei prodotti chimici della Dema. • Per celebrare il suo 40° anniversario, la Airdri, specializzata in asciugamani ad aria, presenta in anteprima due nuovi modelli.

April/May 2014 | ECJ | 147

ISSA/INTERCLEAN AMSTERDAM

• Evans Vanodine a lancé un dégraissant et un désinfectant, ainsi qu’un produit lave-mains pour les enfants. • TRI+ est la nouvelle gamme TTS de têtes de moppe à deux faces en microfibre. • Les dispositifs Toucan Eco de Centrego utilisent l’activation électrochimique pour produire des solutions de nettoyage à partir de sel et de l’eau du robinet. • Neu in der Produktreihe Evans Vanodine sind ein Entfetter und eine Desinfektionsmittel sowie ein Handreiniger speziell für Kinder. • TRI+ ist die neue Produktreihe mit doppelseitigen Mikrofasermopps von TTS. • Die Toucan Eco-Geräte von Centrego erzeugen durch elektro-chemische Aktivierung aus Leitungswasser und Salz eine Reinigungslösung.

• I nuovi prodotti della gamma Evans Vanodine sono uno sgrassatore e sanitizzante, più un prodotto per il lavaggio delle mani specifico per i bambini. • TRI+ is è la nuova linea di mop in microfibra a due lati prodotti dalla TTS. • Il dispositivo Toucan Eco della Centrego frutta l’attivazione elettromeccanica dell’acqua di rubinetto e sale per creare soluzioni di pulizia.

April/May 2014 | ECJ | 148

Evans Vanodine Stand 11.514

Chemical cleaning products manufacturer Evans Vanodine will be launching a number of new products. It will also be unveiling two cartoon characters - Edward and Emily - created to teach children about the importance of hand washing. The characters have been designed to complement Evans Vanodine’s hand hygiene formulations and dispensing systems. They will feature in the company’s educational materials and posters along with other characters such as Swine Flu Sid and Nora Virus. The new EC2 Degreaser and EC4 Sanitiser are both concentrated multi-surface cleaners available in either easy-to-handle one litre dosing bottles; five-litre containers for use as a refill, or in the e:dose wall dispensing system.

Claimed to reduce water usage is the Evans Water Saver Cap, described as an easy-to-install biological system. www.evansvanodine.co.uk

less mops with a 100 per cent cleaning surface and with no pockets where dirt or bacteria can hide, according to TTS. www.ttsystem.com

TTS

Centrego

Stand 01.431

Stand OI.227L

TTS will be presenting its new line of double-sided mops that are said to combine wet and dry mopping in one unit. The TRI+ line of microfibre mops features an internal waterproof layer that separates the two cleaning sides. According to TTS the product will clean twice as fast as a traditional mop and halve the costs. The mop head can be fastened to the company’s Trilogy frame in two clicks and this means no operator training is required. TRI+ mops withstand long use and repeated wash cycles while also optimising absorption. They are made using an ultra-sound technology that creates seam-

Centrego will be exhibiting its Toucan Eco range of devices which combine tap water and table salt with an electrical charge to produce disinfectant and cleaning solutions. Toucan Eco devices consist of a jug or spray containing a special cell which converts the raw ingredients into the cleaning solution. Disinfecting and cleaning solutions can therefore be produced on site and on demand. The Toucan fogger dispenses Toucan Eco fluids in a micro-fine mist for decontamination. www.centregoltd.com

ISSA/INTERCLEAN AMSTERDAM

Delta-Q

R+M/Suttner

Stand 02.325G

Stand 03.301

Delta-Q Technologies will be introducing its new IC650TM industrial battery charger for use in floor cleaning machines. The 650 watt charger is designed to meet automotive reliability standards and is sold in 24V, 36V and 48V models. It can be used in all batterypowered cleaning machines including scrubbers, sweepers and burnishers. Designed using an IP66-sealed die-cast enclosure, the IC650 charger is said to tolerate water, chemicals, dirt, vibration and shock - all issues that can damage other on-board chargers according to Delta-Q Technologies. The company’s new sealed IEC320 AC power cable is claimed to allow the AC inlet to be sealed to an IP66 rating to improve charging reliability. Featuring a USB host port, the IC650 charger’s software and pre-loaded charge profiles can be updated using a USB flash drive. This is claimed to enable the charger to adapt to future software improvements or new battery types. Meanwhile, charge cycle data can be simultaneously downloaded. www.delta-q.com • Delta-Q Technologies entend introduire son chargeur de batterie IC650 sur le marché européen. • R+M/Suttner a mis au point l’appareil de moussage et désinfection ST-164. • Vax Commercial a lancé des détergents chimiques en complément de ses machines de plancher.

• Delta-Q Technologies stellt dem europäischen Markt das Akkuladegerät IC650 vor. • R+M/Suttner hat die Schaumund Desinfektionseinheit ST-164 entwickelt. • Vax Commercial hat Reinigungsmittel eingeführt, die als Ergänzung zu den Bodenpflegemaschinen konzipiert wurden. • La Delta-Q Technologies sta per introdurre nel mercato europeo il suo caricabatterie IC650. • La R+M/Suttner ha sviluppato l’unità di disinfezione ed erogazione di schiuma ST-164. • La Vax Commercial ha lanciato dei nuovi detergenti per complementare le sue macchine per la cura dei pavimenti.

April/May 2014 | ECJ | 150

R+M/Suttner will be demonstrating the ST-164 foam and disinfectant unit for use in areas that need to be frequently cleaned and disinfected. Suitable for lathering and rinsing as well as for disinfecting, the machine can be used at operating pressures of between three and 350 bar. It can be switched from cleaning and rinsing mode to injector operation for foaming or chemical spraying at the pull of a lever. Also on the stand will be the Easyfoam365+ injector. This is available with a range of nozzles. Dosing is adjusted via nozzle inserts. www.rm-suttner.com

Vax Commercial Stand 11.721 Vax Commercial will be unveiling new tub vacuum cleaners, compact scrubber dryers and detergents on its stand. The new VCC-08A and VCC10D tub vacuums feature an ultra lightweight, ergonomic design that makes them easy to use even in tough environments. Vax is also expanding its range of compact scrubber dryers with the addition of two new models. The VCSD-04 is designed for cleaning in leisure and healthcare premises as well as retail outlets and small warehouses, while the VCSD-05 ride-on scrubber dryer for use in larger areas is manoeuvrable and compact. Vax Commercial will also be launching new cleaning detergents ranging from high performance in-machine products and floor cleaners to surface cleaners, room sprays and washroom sanitisers. www.vaxcommercial.co.uk

ISSA/INTERCLEAN AMSTERDAM

Excel Dryer Stand 11.123

Excel Dryer will be demonstrating its new Xleratoreco hand dryer. This uses No Heat technology to dry the hands in 15 seconds using only 500 watts of energy, it claims. It is said to be particularly suitable for use in countries where reducing energy usage is critical, particularly in warmer climates where heat is not an essential component for hand drying. Up to three Xleratoreco units can be installed on one 20 amp circuit and this reduces the time as well as cost of installation. www.exceldryer.com

Trojan Stand 02.319A Trojan claims its battery technologies can help to improve machine performance and reduce downtime while also extending battery life. The company offers deep-cycle flooded, AGM and gel products as well as a single-point watering system for its flooded line. At the show will be Trojan’s deep-cycle flooded batteries featuring T2 technology. These have been engineered for sustained capacity and total overall ampere-hours to provide more operating power. Trojan’s flooded batteries are said to provide rugged durability and long life and are available in six-volt, 12-volt and 36-volt models. Also on display will be a range of sealed maintenance-free deep-cycle AGM and gel batteries. Features include robust plates, advanced separators and proprietary paste and gel formulations to extend the batteries’

life cycle. The company will also be showing its HydroLink watering system which simplifies battery watering while improving battery performance and life. www.trojanbattery.com

All Care Stand 10.106 All Care will be introducing its new Dosing Care brand. The range comprises a series of dispensing systems for detergents that are said to avoid the risk of overdosing and waste. Also on show will be the company’s Twinflow hands-in hand dryer, which is described by the company as being both ecological and economical since it is powered by the washroom visitor. All Care has four dispenser lines. Some are made from plastic and others from stainless steel, and customers are invited to create their own bespoke dispenser look. All Care manufactures toilet accessories, dispensers and other hygiene products. www.all-care.eu • Excel Dryer affirme que son nouveau sèche-mains XleratorEco est le moyen le plus responsable, écologiquement parlant, de se sécher les mains. • Trojan prône une technologie des batteries garantissant des performances optimales tout en réduisant les temps morts. • Dosing Care est la nouvelle ligne de systèmes de distribution de détergents All Care. • Laut eigenen Angaben von Excel Dryer bietet der neue Händetrockner XleratorEco die umweltbewussteste Möglichkeit zum Trocknen der Hände. • Laut Trojan ermöglicht seine Batterietechnologie optimale Maschinenleistung und Senkung von Ausfallzeiten. • Bei Dosing Care handelt es sich um die neue Produktreihe mit Dosiersystemen für Reinigungsmittel von All Care. • La Excel Dryer afferma che il suo nuovo asciugamani XleratorEco è il metodo di asciugarsi le mani più responsabile verso l’ambiente. • La Trojan afferma che la tecnologia delle sue batterie permette di ottenere delle prestazioni ottimali riducendo il tempo di inattività. • Dosing Care è la nuova linea di sistemi per l’erogazione di detergenti prodotta dalla All Care.

April/May 2014 | ECJ | 151

ISSA/INTERCLEAN AMSTERDAM

• La poignée de porte Clean Touch de CWS est revêtue d’une pellicule hygiénique qui est remplacée automatiquement après chaque usage. • Synclean se spécialise dans la distribution de moteurs d’aspirateur et d’autres pièces détachées pour machines de nettoyage. • Columbus présente sa gamme d’autolaveuses, balayeuses et aspirateurs. • Der Türgriff CWS Clean Touch ist mit einer hygienischen Folie überzogen, die automatisch nach jeder Benutzung gewechselt wird. • Synclean ist auf den Vertrieb von Vakuummotoren und anderen Ersatzteilen für Reinigungsmaschinen spezialisiert. • Columbus demonstriert sein Angebot an Scheuersaugmaschinen, Kehrmaschinen und Staubsaugern. • La maniglia per porte CWS Clean Touch è ricoperta da una pellicola igienica che si rimpiazza automaticamente dopo ogni uso. • La Synclean è specializzata nella distribuzione di motori per aspirapolveri e altre parti di ricambio per le macchine per le pulizie. • La Columbus dimostra la sua gamma di lavasciuga pavimenti, spazzatrici e aspirapolveri.

April/May 2014 | ECJ | 152

CWS-boco Stand 11.103 CWS-boco is claiming its latest launch will fill the final hygiene gap in public washrooms. The CWS Clean Touch door handle is covered with a film that is automatically replaced after every use. This ensures each visitor touches a hygienically clean handle and avoids the risk of infection, says the company. CWS Clean Touch is said to be simple to install and can replace existing door handles. The integrated cartridge features two chambers which keep the new and used films separate. The films require the addition of no further disinfectant or cleaning agents and are gentle on sensitive hands. One cartridge holds 2,000 sections of film.

Also to be launched is a new fragrance concept developed in cooperation with a perfume manufacturer. www.cws-boco.com

Synclean Stand 02.118 Synclean, manufacturer of Maxiclean cleaning machines, is celebrating its 20th anniversary this year. The company also specialises in the distribution of vacuum motors and exports to most European, Arabic, Far Eastern and South American countries - 57 in total. In addition Synclean can supply spare parts and accessories from leading manufacturers: everything from squeegee rubbers, pads and brushes to batteries and chargers. www.synclean.com

Visit the ECJ stand on 01.100 to register for your regular copy

Columbus Stand 01.307 Columbus will be launching two versions of its new RA 43|B 20 compact cleaning machine. Designed for use on small to medium-size surfaces, both versions of the machine are said to be lightweight and manoeuvrable. One model features a 24V/76 Ah gel battery pack that provides up to 2.5 hours working time, and the other offers a quick-charging system for flexible use. Columbus will also be presenting the new ARA 66 | BM 70 ride-on scrubber dryer. This features a long seat said to increase operator comfort, plus a cockpit that is open on both sides to allow easy entry. Columbus offers a range of floor cleaning machines. www.columbus-clean.com

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Detectamet Stand 09.513 Detectamet will be exhibiting detectable products claimed to help reduce product contamination and loss of brand reputation in the food, beverage and pharmaceutical industries. The systems use magnets and X-rays that can identify and separate even the smallest particles of foreign bodies from products. Detectamet also offers durable

cleaning brushes and brooms made from plastic polymer detectable and safe for use in the food processing industry. The adjustable sockets can hold

handles from 18 mm to 25 mm in diameter, and the products are autoclavable at 130°C. Other new products on the stand will include a heavy-duty detectable dustpan and 12-litre lidded bucket, detectable nitrile gloves and a new range of glove dispensers made from metal and X-ray-detectable plastic. Many of the company’s products are available in up to eight colours to tie in with colour-coding systems in food environments. www.detectamet.co.uk

Lavor Pro Stand 02.203 Lavor Pro will be demonstrating its smallest ride-on scrubber dryer, the SCL Comfort XXS. This is claimed to economically maintain and deep clean large floor areas of up to 3,200 square metres in size. The machine is equipped with an automatic detergent measuring system with a separate tank which is said to ensure chemicals are mixed accurately using only the necessary amount of detergent. This

avoids detergent waste while making the SCL Comfort XXS environmentally conscious. The machine also features a double counter-rotating brush which means better stability along with constant pressure. The four 6V 240 Ah batteries allow continuous working for up to 4.5 hours. Other features include rear wheel-drive and a 75 litre tank-loading capacity. www.lavorpro.com • Detectamet propose des accessoires de nettoyage détectables par rayons X et permettant, par exemple, de déceler toute contamination alimentaire par des particules de brosse de machine. • La SCL Comfort XXS est la plus petite autolaveuse à conducteur porté de la gamme Lavor Pro.

•Detectamet liefert Reinigungsgeräte, die mit Metall- und Röntgendetektoren erfasst werden können, wenn beispielsweise Bürstenborsten Nahrungsmittel verunreinigen. • SCL Comfort XXS ist die kleinste Aufsitz-Scheuersaugmaschine im Angebot von Lavor Pro.

• La Detectamet fornisce attrezzature per le pulizie che possono essere rilevate dai sistemi di metal detector e raggi X per esempio nel caso le setole delle spazzole contaminino i prodotti alimentari. • SCL Comfort XXS è la più piccola lavasciuga pavimenti con operatore a bordo della gamma Lavor Pro.

April/May 2014 | ECJ | 154

ISSA/INTERCLEAN AMSTERDAM

Thomil Stand 01.210 Thomil will be launching the new ProSolution line of diluted products for the professional cleaning market. This will comprise six new biodegradable products housed in 500 ml sealed pouches. The range includes a multipurpose glass cleaner, a neutral floor cleaner, an ammoniated cleaner, a degreaser, a neutral sanitising cleaner and an anti-limescale bathroom cleaner.

The company offers products for use in various sectors including food and beverage, hotels, public health, nursing homes, industry, automotive education, hygiene and cleaning. www.thomil.com

Polmar Profil Stand 03.431 Polmar Profil will be exhibiting a range of products designed for protecting walls and floors. These will include aluminium cleaning systems, entrance mats and specialist mats for use in

swimming pools, work stations and other facilities. Polmar Profil will also be showcasing a cleaning system for vehicle wheels plus specialised wall protection products for use in corners. www.polmarprofil.pl

Lehmann Stand 09.505 Designed to help make glass and façade cleaning both safer and more efficient are a range of systems and products from Lehmann.

The company will be showing its Qleen pure water cleaning system for professional glass, façade and solar cleaning. This comprises a robust housing with an integrated water processing unit for demineralising tap water. An integrated rod storage system and wide pneumatic tyres are available for outdoor operation. New from Lehmann is the Qleen Pole system which is said to feature a comfortable operation and stable bayonet catch. This can be used safely at heights of up to 20 metres, according to the company. Lehmann will also be showing its Lewi range of tools for glass and façade cleaning. New to the range are Lewi cleaning sets for outdoor cleaning, plus Lewi Indoor cleaning solutions. www.lewi.de • ProSolution est une gamme nouvelle de six produits chimiques biodégradables lancée par Thomil. • Polmar Profil propose des produits pour la protection de planchers et parois. • Lehmann, un spécialiste du nettoyage de vitres et de façades, fait la démonstration de ses systèmes Qleen pour le lavage à l’eau pure.

• Bei ProSolution handelt es sich um eine neue Produktreihe von Thomil, die sechs biologisch abbaubare chemische Produkte umfasst. • Polmar Profil bietet Produkte zum Schutz von Böden und Wänden. • Lehmann, der Spezialist für Glas- und Fassadenreinigung, demonstriert die Reinwasserreinigungssysteme Qleen.

• ProSolution è una linea di sei detergenti chimici biodegradabili prodotti dalla Thomil. • La Polmar Profil propone prodotti per la protezione di pavimenti e muri. 724 Il nuovo carrello Piko prodotto dalla Splast è progettato per aree di piccole dimensioni. * La Lehmann, specializzata in soluzioni per la pulizia di vetri e facciate, dimostra i suoi sistemi di lavaggio con acqua pura Qleen.

April/May 2014 | ECJ | 155

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ISSA/INTERCLEAN AMSTERDAM

Proandre

Idrobase

Stand 11.101

Stand 03.304

New urinal screens designed to keep out foreign objects while also reducing odour problems will be among the products on display on the Proandre stand. The screens are available in various fragrances including Tangerine and Passion Fruit. Also on show will be the Proanplus Auto Sanitiser in a range of fragrances; a fast automatic hand dryer with a tray to collect the water from the hands, and Proan-Lip grease trap biological sanitiser. The company also offers an ozone generator to avoid the risks of cross-contamination, biologic contamination, chemical contamination and allergies. Ozone Canyon Portable 5000 mg has been designed to eliminate odours while also sanitising environments. Also on show will be Proandre’s Even Plus fan-operated air freshener which is available in a range of fragrances including Gardenia Bouquet, Cinnamon, New Baby, Lemon and Pina Colada. The company’s aerosoloperated Neo Breeze air freshener comes in Oudh Essence, Mint, Tangerine, Apple, Mango and Just Washed fragrances among several others. Also from Proandre is a 22-litre sanitary bin with pedal and stainless steel lid, and a 24-litre automatic sanitary bin with touch-free lid. A 12-litre mini version is also available. The Sensor XL touch-free foam dispenser can be used to house Prohand hand foam soap as well as antibacterial foam soap or hand sanitiser, while an 800 ml foam dispenser can be used for the toilet seat cleaner, Prohand foam soap, antibacterial soap or hand sanitiser. www.proandre.com

Products on show from Idrobase will include the new Rino industrial misting system which is said to purify air by breaking down pollutants, dust and odours. The system works by emitting microscopic droplets of water from the high pressure 70 bar machine into the surrounding air. The Idrobase Group will also be presenting an improved line of high pressure cleaners and accessories along with its Enjoy your Life - Night & Day line. Resembling totem poles, the units refresh the surrounding air during the day by activating a built-in nebulising system. An LED system operates at night to create ambient outdoor lighting for bars, pubs, and hotels. www.idrobasegroup.com

IPC Soteco Stand 01.435 IPC Soteco will be demonstrating its 3Flow vacuum cleaner. This has three motors, each of which is fitted with its own polyester cartridge filter. The machine works automatically and cyclically using two suction motors with one motor idling. When one motor is not working, the relevant filter undergoes a cleaning process allowing the vacuum cleaner to work continuously without losing suction power. Designed for picking up fine dust, the 3Flow is available in various models. A side inlet is said to aid the cyclone effect. www.ipcsoteco.com

De Witte Stand 04.300 De Witte claims its Extractor to be the first cleaning gun on the market to combine the tornado application of a chemical with the immediate extraction capabilities of a vacuum cleaner. The Extractor rotates the outgoing air and creates a tornado

effect which is said to release dirt particles at high power from the surface to be treated. The dirt and chemicals are then sucked into a standard vacuum hose. According to De Witte the Extractor is capable of cleaning hard-to-remove stains such as chocolate, nicotine, road salt and footprints from a wide range of surfaces including mats, carpets and upholstery. It can also remove sand, dust and animal hair from the tight-

est of corners and crevices. The cleaning gun, which connects to compressed air and a wet vacuum cleaner, can be used for general cleaning operations as well as in car cleaning. www.dewitte.biz

Disposables UK Stand 11.137 Paper disposables manufacturer Disposables UK will be showcasing its new range of Bay West products. The range is comprised of luxury items for high-end away-from-home environments. The current range is designed to deliver cost savings while also reducing waste. The company will be unveiling new luxury toilet tissue and paper towel products. www.disposablesukgroup.co.uk

Lucart Stand 11.301 New on the Lucart Professional stand will be the company’s Identity dispensing systems. These can be used to house Lucart’s EcoNatural products such as the company’s 100 per cent ecological tissue paper which is obtained from recycled beverage cartons. The Identity range also includes dispensers for hand towels, toilet paper and disposable napkins. All products are said to be reliable, hygienic and cost-effective. www.lucartprofessional.com

• Proandre a créé des écrans d’urinoir imprégnés de fragrance et agencés pour tenir les corps étrangers à l’écart. • Idrobase a introduit le système d’embuage industriel Rino pour la purification de l’air. • IPC Soteco présente son aspirateur auto-nettoyant 3Flow. • L’extracteur de la société De Witte est un pistolet nettoyeur à application de produit chimique suivie de l’extraction immédiate des salissures par un aspirateur. • Disposables UK présente la gamme Bay West de distributeurs pour toilettes, qui comporte certains modèles nouveaux pour environnements de luxe. • Lucart Professionnal a lancé la gamme Identity de distributeurs de serviettes pour les mains et de papiers hygiéniques.

• Neu von Proandre sind parfümierte Urinalsiebe, die konzipiert wurden, um eine Verstopfung des Urinals zu verhindern. • Neu von Idrobase ist das gewerbliche Vernebelungsgerät Rino zur Luftreinigung. • IPC Soteco präsentiert den selbstreinigenden Staubsauger 3Flow. • Bei Extractor von De Witte handelt es sich um eine Reinigungspistole, die Reinigungschemikalien aufbringt und den Schmutz anschließend sofort in den Staubsauger saugt. • Disposables UK präsentiert die Produktreihe Bay West mit Waschraumspendern, die einige neue Modelle für luxuriöse Umfelder bietet. • Neu von Lucart Professional ist die Produktreihe Identity mit Spendern für Handtücher und Toilettenpapier.

• I nuovi prodotti della Proandre sono le griglie filtro per orinatoi progettate per bloccare il passaggio di oggetti estranei. • La novità della Idrobase è il sistema industriale Rino di nebulizzazione per purificare l’aria. • La IPC Soteco presenta il suo aspirapolvere autopulente 3Flow. • Extractor della De Witte è una pistola per le pulizie che applica i prodotti chimici con estrazione immediata dello sporco nell’aspirapolvere. • La Disposables UK presenta in anteprima la gamma di dispenser per sale da toilette Bay West, nella quale ci sono alcuni nuovi modelli per gli ambienti di lusso. • La novità della Lucart Professional è la gamma di dispenser di asciugamani e carta igienica Identity.

April/May 2014 | ECJ | 157

ISSA/INTERCLEAN AMSTERDAM

Sutter

Hygiene Vision

Stand 04.215

Stand 11.319

Sutter Professional will be demonstrating a new iPad app designed to support its sales force. This is said to reduce the need for traditional paper catalogues since it will supply sales tools and company updates in real time. Also on the stand will be the new Ratio dosing system for dilution of concentrated detergents. This ensures the precision dosing of cleaning products to reduce CO2 emissions and produce less waste. New environmentally-friendly dishwasher products, new graphics and new labels will also be among the stand’s highlights. www.sutterprofessional.com

V Brøndum Stand 03.100 V Brøndum will be showing Ronda vacuum cleaners for use in the construction sector and other industrial environments. The company offers four models, all of which hold the European H-classification for dust hazardous to health. They are equipped with energy efficient Green Tech motors plus a filter system that is said to be durable even when used for picking up large quantities of fine dust. Making its debut is a new version of the Ronda 2400, a powerful vacuum cleaner with a 750 mm wide floor nozzle suitable for use in warehouses, production halls and other large areas. The filter makes the machine suitable for use on unsealed concrete floors while the new version can be emptied from the bottom. Other innovations include a new trolley frame and motor top to make the machine more compact and user-friendly. The Ronda 550 with built-in pump can be used in a range of environments including disaster services and housing estates. www.broendum.com

straight from the box. Also on the stand will be Global Hygiene’s new Tactis hand towel dispenser and the Wizzy Box. This is a dispenser containing 180 tissue paper wipers, said to provide the same amount of paper as four kitchen rolls. www.global-hygiene.fr

VDM Hygiene Vision will be introducing various new washroom concepts and technologies. These will include an in-audio technology system designed to encourage better hand washing habits, particularly among children. Improvements to the company’s VisionAir, VisionClean and VisionCare ranges will also be on show, and demonstrations of the multipurpose VisionShuffle system for the education and food service sectors will be held. Hygiene Vision will also be showing a new range of products for the hotel and hospitality markets. www.hygienevision.com

Global Hygiene Stand 10.205 Tissue paper and non-woven wipe manufacturer Global Hygiene will be presenting its new Easy Box dispenser. Said to be functional, lightweight and easy to use, the portable Easy Box houses non-woven wipes for use in a range of environments including workshops, offices and kitchens. Each box contains between 80 and 100 folded wipes depending on quality, and the ergonomic opening ensures that the wipes are dispensed one at a time. This helps to reduce consumption while also controlling costs. The Easy Box is available in three non-woven wipe qualities, each designed for specific uses in professional environments. The wipes are all of consistent dimensions and quality which means each one is ready to use

Stand 01.339 VDM will be showing the DMXpre line of multipurpose trolleys. These are made of plastic treated with Microban antibacterial protection to prevent the growth of potentially harmful bacteria. The DMX-pre system has been designed to allow different types of impregnation to be carried out. Impregnation can take place directly on the trolley using the company’s patented Techno-Shower dispenser. This is said to eliminate the need for operators to carry out manual tasks such as wringing out cloths or refilling water buckets. The washing unit in the trolley can be supplied with either two or three drawers that can be accessed from either side for convenience. This is said to optimise cargo space while the vertical frame can be equipped with a wide variety of accessories. www.vdm.it

Evo-Products Stand 01.233 Industrial vacuum cleaner manufacturer Evo-Products will be launching new models. Made from stainless steel to help withstand the demanding industrial environment, they feature self-cleaning filters and silent operation. Evotec machines have a smooth-running chassis for high mobility plus an easy-to-use hoisting mechanism for lifting out the dirt container. Various pre-separators and carriageway nozzles plus a wide choice of accessories and hoses are available. www.evo-products.de

• Sutter Professional, spécialiste des solutions chimiques, a lancé le système de dosage Ratio. • V Brøndum a lancé une nouvelle version de son aspirateur industriel Ronda 2400. • Hygiene Vision, un spécialiste des produits d’hygiène pour toilettes, recherche des distributeurs pour toute l’Europe. • Easy Box est le nouveau disributeur de lingettes en non tissé de Global Hygiene Group. • La gamme de chariots DMXpre de VDM est munie d’une protection antibactérienne. • Evo-Products a enrichi sa gamme d’aspirateurs industriels Evotec par divers nouveaux produits.

• Sutter Professional, Spezialist für Reinigungschemikalien, hat das Dosiersystem Ratio eingeführt. • V Brøndum stellt eine neue Version des gewerblichen Staubsaugers Ronda 2400 vor. • Hygiene Vision, Spezialist für Waschraumhygieneprodukte, sucht Vertriebshändler in ganz Europa. • Easy Box ist der neue Spender für Vliestücher von Global Hygiene Group. • Die Produktreihe DMX-pre mit Reinigungswagen von VDM bietet antibakteriellen Schutz. • Evo-Products stellt mehrere neue Modelle in der Produktreihe Evotec mit Industriestaubsaugern vor.

• La Sutter Professional, specializzata in prodotti chimici, ha lanciato il sistema di dosaggio Ratio. • La V Brøndum sta per introdurre una nuova versione del suo aspirapolvere industriale Ronda 2400. • La Hygiene Vision, specializzata in prodotti di igiene per le sale da toilette, cerca distributori in tutta Europa. • Easy Box è il nuovo dispenser per gli asciugamani in non-tessuto della Global Hygiene Group. • I carrelli della gamma DMX-pre prodotti dalla VDM sono dotati di protezione antibatterica. • La Evo-Products presenta un numero di nuovi modelli nella sua gamma di aspirapolveri industriali Evotec.

April/May 2014 | ECJ | 159

CHEMICAL SOLUTIONS

Chemical conundrums Oven cleaning, carpet extraction, grease traps, graffiti removal what are the most challenging cleaning applications for chemical companies? And how do manufacturers come up with products to tackle such difficult tasks? ECJ finds out.

Chemical companies offer a wide range of products and solutions designed to make light work of tasks such as oven cleaning, removing graffiti and cleaning away grease and soiling from surfaces and components. But some cleaning tasks are much more difficult than others. A job such as lifting a coffee stain from a carpet, for example, or removing deeply-engrained dirt from a commercial oven may require specialist products – and perhaps some mechanical aids as well. And according to Diversey Care global marketing director Irina Klemps, the difficulty begins before the task in question has even been tackled. “The biggest challenge lies in identifying the nature of the dirt and the type of surface you are faced with,” she said. “Once these have been correctly identified, the right chemical solution can be chosen and a cleaning system can be devised.” Cleanroom cleaning is a particularly difficult task, she says, since this calls for chemicals that have been certified for

that application. Floor stripping presents another challenge since a high alkaline stripper cannot be applied to certain surfaces such as linoleum. “The spot cleaning of carpets can also be difficult since it is hard to identify whether a stain is water-soluble or not,” says Klemps. “The deep cleaning of wool carpets can also be tricky since these cannot be treated with too much water. And oven cleaning is a challenge because you need to choose between systems that use cold or heated water.” Diversey Care offers a range of cleaning systems including chemicals, tools, machines, services and e-solutions for specific cleaning tasks. “For example we offer a certified ClearKlens range for the cleanroom while our linoleum-stripping solution comprises TASKI Jontec Linosafe in combination with a single disk machine,” says Klemps. “And for removing grease from ovens we offer Suma Extend D3 which can be applied on vertical surfaces.” For each cleaning challenge the operative needs to apply the right combination of chemicals, mechanics, time and temperature, says Klemps. “We promote the rule of using the minimum quantity of chemicals possible, but also as much as is required to remove the dirt in the most efficient way.”

Proper maintenance She adds that regular maintenance cleaning will make such challenging cleaning tasks easier. “Cleaners can reduce the amount of chemicals they need to use by carrying out proper maintenance cleaning in order to prevent the dirt from accumulating.” According to 3M business development manager Tim Copner, graffiti removal is among the most difficult cleaning challenges a chemical company has to face. “Not all graffiti is the same, and not all graffiti artists use the same paint,” he said. “It is a particular challenge to remove graffiti from porous, non-flat surfaces such as brickwork since this will absorb some of the paint.”

The company offers two anti-graffiti products – GR1500 for use on plastic, painted and varnished surfaces, and GR3000 for brickwork and concrete. Another difficult task is the cleaning of kitchen surfaces such as griddles and ovens, says Copner. “The problem here is that the soiling becomes hard baked over a period of time,” he said. “There are also many surfaces in a kitchen that are awkward to access such as cooker hoods and heating elements.” The company offers a product called Quickly for cleaning griddles. “This is a liquid that reacts to the baked-on residue when applied to a hot griddle surface.” According to Delphis brand manager Neil Lelean, the cleaning of fat traps and drain lines in catering outlets is a particularly difficult problem since maintenance issues can occur if the grease is simply transferred downstream. Delphis makes a biological Liquid Grease and Drain Treatment that is said to feed off the grease and fat. “With no fewer than 500 million colonyforming units of bacteria per gram, we believe this to be the most powerful product of its kind on the market,” said Lelean. “While it won’t remove the need for emptying the fat traps it will reduce the number of times they need cleaning.” The product is also said to reduce the problem of odours since it breaks down volatile fatty acids while the microbes contained within it inhibit the production of hydrogen sulphide. Other particularly tough cleaning challenges include oven cleaning and limescale removal, says Lelean, “Effective oven cleaning is difficult to achieve since it can be hard to remove burnt-on carbon deposits without producing noxious fumes,” he said. The company’s plantbased Foaming Oven Cleaner is said to be caustic-free and fume-free, and can be used on all oven surfaces including stainless steel. Delphis also offers a plant-based limescale remover. “This was Continued page 162

April/May 2014 | ECJ |161

CHEMICAL SOLUTIONS Chemical conundrums (continued) developed in the UK for the Prince of Wales, and being a plant-based product it is much safer than most limescale removers,” claims Lelean. Director of international sales at Premiere Products Mark Hughes says the biggest cleaning challenge his own company faces is in floor care. “We have to continually come up with products that work on today’s new floors,” he said. “There is a great deal of innovation taking place and floors today tend to be finished with a range of different types of substrate. In the old days you would simply polish a hard floor, but many of the new products need to be maintained using a specific PH cleaner or maintainer.” The company offers various multipurpose cleaning products that can be used in different dilution rates depending on the soiling. “The challenge lies in developing products that won’t damage the floor but that will remove the soiling,” says Hughes. Premiere Products offers floor products in seven different strengths for use on different types of floor.

Floors challenge Export manager at Johannes Kiehl Hermann Fehle agrees floor care can be among the toughest of cleaning challenges. “This is particularly true of floors with a surface that is difficult to moisten such as PVC floors with a certain PU-coating, or porcelain tiles - both of which are often found in public areas such as offices or shopping malls,” he said. Johannes Kiehl offers Corvett, an ultramoistening stripper for use on PVC floors and porcelain tiles that is said to penetrate deeply into the pores of the floor. The company also has a care system for wooden floors: Kiehl PurOil is an impregnating waterbased oil while Kiehl Eco-Refresher is a filmbuilding water-based oil. “Wooden floors represent another challenge,” said Fehle. “Contract cleaners are often afraid of treating these floors as they can be easily damaged and repairs can be quite expensive.” Bio-Productions’ managing director Mike James agrees with Klemps’ analysis that the hardest part of a cleaning task lies in analysing the challenge it represents. “The most difficult aspect of chemical cleaning is recognising what needs cleaning - and then Le nettoyage de fours, l’extraction de moquettes, les pièges à graisse, l’élimination de graffiti - quelles sont les applications les plus exigeantes des solutions chimiques ? Et que font les fabricants pour proposer les produits qui conviennent pour des tâches aussi rudes ? ECJ s’emploie à répondre à cette question.

April/May 2014 | ECJ | 162

coming up with the best way of doing it,” he said. “If you sand down what you think is a wooden floor, for example - only to find out that it is an expensive antico lino surface, or a hardboard floor with a photographic finish – you will damage that floor.” According to James applications such as cleaning grease traps, toilets and drains are not necessarily particularly difficult. However, they can be dangerous. “Drain cleaning can usually successfully be tackled using very aggressive chemicals, but these have to be used with care,” he said. “We were recently called out to a London hotel that had a grease problem with its drains. To try to solve it, a cleaner had removed a manhole cover and poured two 25 litre containers of acid solution down the drain. The acid reacted with the water in the drain and the cleaner then started choking and his eyes began to stream, which meant he was unable to replace the manhole cover. As a result the hotel’s kitchen, storage rooms and corridors all had to be evacuated because they quickly filled up with fumes.” James recounted another story in which a cleaner had lost an eye during a routine lavatory cleaning task. “He poured bleach down a toilet in which an acid-based cleaning solution had already been used, and the two chemicals reacted together and exploded in his face.” Bio-Productions offers a range of ‘problem-solving’ products for difficult tasks. These include Bio-Clear for drain cleaning and Bio-Productions Stain Remover for the spot cleaning of carpets. “This is a highly effective carpet cleaner that can even remove substances such as nail varnish from a shag-pile carpet,” said James. “But you have to know what you are doing. If you were to rub the stain remover in too aggressively, for example, you would damage the pile of the carpet. You need to use a pinching action instead to remove the soiling.” And he adds that the success of any difficult cleaning task comes down to education and experience. “We offer training for our customers’ sales forces, but there is such a high turnover of staff that I’m sure that many operatives simply wing it,” said James. “However, I believe that any difficult chemical cleaning problem can be solved by using a combination of the right product and the right application.”

Ofenreinigung, Teppichreinigung, Fettabscheider, Entfernen von Graffiti - welche Reinigungsanwendungen stellen die größten Herausforderungen an chemische Lösungen? Wie entwickeln Hersteller die richtigen Produkte für solch schwere Aufgaben? Das ECJ erfährt Näheres.

Pulizia dei forni, aspirazione delle moquette, separatori di grassi, rimozione dei graffiti, quali sono i lavori di pulizia più ardui per le soluzioni chimiche? E come riescono i produttori a creare il prodotto giusto per delle applicazioni così difficili? ECJ indaga.

PRODUCTS: CHEMICAL SOLUTIONS

Machine cleaner

cleaner, multi-purpose furniture polish, washroom sanitiser and room spray. www.vaxcommercial.co.uk

Aqueous ozone

Vax Commercial has launched a range of cleaning detergents designed to complement its carpet cleaning machines and scrubber dryers. The carpet cleaning solution is designed for high-traffic areas and is a low foaming, Woolsafeapproved concentrate. For hard floors there is the low foaming scrubber dryer detergent which boasts streak-free finish and unperfumed formulation to make it suitable for food preparation areas. Alongside the machine detergents there is a line of standalone products - an antibacterial surface

According to Tersano its Lotus Pro system turns tap water into a safe, organic, germ killing cleaner that works for up to 24 hours in everything from scrubber dryers to hand-held spray bottles. The company says this aqueous ozone technology can handle multiple cleaning tasks with one solution that never

requires rinsing. And by keeping the aqueous ozone’s cleaning power at sanitising levels for extended periods before reverting back into water and oxygen, the ozone infused cleaner makes cleaning cheaper, better, faster and safer it claims. www.tersano.com

Special report on wipes & cloths - June/July edition

Built-in dosing Ecodos is Spectro’s line of highly concentrated cleaning agents that come with dosing equipment built in. The company says it aims to help its customers make their operations more sustainable by offering training to cleaning staff on working in a more hygienic, safe and environmentally responsible way. The range covers most cleaning tasks, and Spectro is adding a number of new solutions. www.spectro.nl

• Vax Commercial a lancé des détergents chimiques en complément de ses machines de plancher. • Tersano affirme que sa technologie Lotus Pro peut transformer de l’eau du robinet en nettoyant bactéricide. • Ecodos est la gamme écologique de produits de nettoyage chimique concentrés de la société Spectro. • Vax Commercial hat Reinigungsmittel eingeführt, die als Ergänzung zu den Bodenpflegemaschinen konzipiert wurden. • Tersano teilt mit, dass seine Lotus Pro-Technologie Leitungswasser in einen organischen, Krankheitserreger vernichtenden Reiniger verwandeln kann. • Bei Ecodos handelt es sich um die Produktreihe mit umweltbewussten, hoch konzentrierten Reinigungsprodukten von Spectro. • La Vax Commercial ha lanciato dei nuovi detergenti per complementare le sue macchine per la cura dei pavimenti. • La Tersano afferma che la sua tecnologia Lotus Pro è in grado di trasformare l’acqua del rubinetto in un detergente germicida biologico. • Ecodos è la gamma di detergenti chimici ecologici ed altamente concentrati prodotti dalla Spectro.

April/May 2014 | ECJ | 163

PRODUCTS: CHEMICAL SOLUTIONS

• Birchmeier propose une gamme d’équipements industriels de pulvérisation et de moussage résistant aux attaques chimiques. • DyeGONE est une solution, signée Chemspec Europe, pour l’élimination de taches de teinture sur des moquettes et garnissages. • Salveco se spécialise dans les produits sans danger de nettoyage et de désinfection. • Soluclean se spécialise dans la fabrication de sachets de produit de nettoyage dosés à l’avance et solubles dans l’eau. • Nombre des produits chimiques professionnels Green Care de Werner & Mertz remplissent les critères de la certification d’Or Cradle to Cradle. • Le Fibreclean de Prochem réalise le nettoyage intérimaire de moquettes par le procédé d’enrobage.

• Birchmeier bietet eine Produktreihe gewerblicher, chemikalienbeständiger Sprayund Schaumgeräte. • Bei DyeGONE handelt es sich um eine Lösung von Chemspec Europe, die zum Entfernen von Farbflecken auf Teppichen und Polstermöbeln dient. • Salveco ist auf sichere Reinigungs- und Desinfektionsprodukte spezialisiert. • Soluclean ist auf die Herstellung von vordosierten Reinigungsprodukten in wasserlöslichen Portionsbeuteln spezialisiert. • Einige der Green Care Professional-Chemikalien von Werner & Mertz erfüllen die Kriterien für ein Cradle-to-CradleGoldzertifikat. • Bei Fibreclean von Prochem handelt es sich um eine Lösung zur Teppichreinigung unter Einsatz des Einkapselungsverfahren.

• La Birchmeier propone una linea di attrezzi industriali erogatori di schiuma e spray resistenti ai prodotti chimici. • DyeGONE è una soluzione della Chemspec Europe per la rimozione di macchie di colore dalle moquette e dalle stoffe d’arredamento. • La Salveco è specializzata in prodotti per pulizia e disinfezione sicure. • La Soluclean è specializzata nella produzione di cartuccie di detergenti pre-dosate e solubili in acqua. • Numerosi prodotti chimici professionali della gamma Green Care Professional della Werner & Mertz sono conformi ai criteri del Cradle to Cradle Certified Gold. • Fibreclean della Prochem è una soluzione per la pulizia fra un lavaggio e l’altro della moquette che utilizza il procedimento a incapsulamento.

April/May 2014 | ECJ | 164

Best resistance Birchmeier emphasises the importance of using the most chemical resistant equipment for the relevant chemical solution - choosing the right sprayer increases its lifespan.

tion. This means the solution is always fresh and full strength, and there is no wastage of any unused mixture and the container. Refill bottles are available for re-use of the trigger. DyeGONE does not extract the dye from the textile but modifies it chemically, over time, making it colourless. Once the desired result has been achieved the process is stopped simply by rinsing with cold water. There is no residue and no further chemical action. www.chemspec-europe.com The company offers a selection of spraying and foaming systems that are designed for different chemical resistances - from small 0.5-litre plastic trigger sprayers up to 100-litre stainless steel foaming units. With the Rondo-Matic 5E, for example, Birchmeier says it is offering the most resistant fivelitre compression sprayer on the market because it can withstand high concentrations of acids and alkalines thanks to the materials used in its construction. Other particularly chemical resistant units are the 1.6litre high density polyethylene sprayer Clean-Matic 1.25E and the Spray Matic 10SP, which combines the robustness of a 12.5-litre stainless steel tank with the chemical resistance of a polyethylene inside tank. www.birchmeier.com

No more stains Chemspec Europe says DyeGONE can remove even the most stubborn dye stains from carpets and upholstery - red wine, blackcurrant juice, tea, coffee, gravy and many more. This is a two-part product, supplied with a trigger that accurately mixes just the right proportions of the two bottles together at the point of applica-

dilution - with Soluclean the dosages are always just right says the company. The range covers all aspects of everyday cleaning requirements and the company claims can save money, time and waste without compromising on high cleanliness standards and prevention of infection. www.soluclean.co.uk

Gold certified Eleven cleaning formulations in Werner & Mertz’s Green Care Professional range have been awarded Cradle to Cradle Gold certification. The company says it aims to pursue the goal of zero waste featuring closed material cycles - promoting renewable energies and raw materials.

Efficiently safe Salveco’s mission is to supply chemistry for cleaning and disinfection that is efficient, safe and respectful of users and the environment. The company says it can offer all the advantages of plantbased chemistry in its formulations: formulations of 100 per

All Green Care Professional products are manufactured in ISO 9001/14001- and EMAScertified production sites under extensive use of renewable energy, responsibly water stewardship and in compliance with strictest social standards - says Werner & Mertz. www.integrally-sustainable.com

Encapsulation

cent natural origin, reduced toxicity, no eco-toxicity, 100 per cent biodegradability and renewable resources. All solutions are composed of plant materials, essential oils and water. Its range covers hand washing, kitchen cleaning, deodorisation, washroom hygiene, disinfection and floor care. www.salveco.com

Pre-dosed From Soluclean comes a range of pre-dosed concentrated cleaning chemicals encapsulated in water soluble film - removing the issue of packaging waste. Using pre-dosed sachets also avoids the problem of correct

Prochem Europe has developed a system solution for interim carpet cleaning using encapsulation. The polymer spray-andbrush process is a low moisture method whose soil release agents detach soil and other residues from the carpet or fabric fibres by binding with them. As the polymer-based solution dries, it hardens to a brittle, crystalline structure - encapsulating or trapping soil and residues in the dried particle which is removed when the carpet is next vacuumed. A dilution of Prochem’s Fibreclean with new formulation and fresh ‘ocean breeze’ fragrance is sprayed lightly over the carpet with a low pressure sprayer and then brushed in with a pile brush or cylindrical brush machine. www.prochem-uk.com

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11.507

BUSINESS: ENGAGE CUSTOMERS

No more room for bad service

Despite pointers that EU economies are on the mend, consumer spending continues to decline across much of the region as incomes fail to keep pace with rising living costs. In response, businesses are having to look at how they can better engage with their customers in greatly depleted markets. Hartley Milner reports on some of the strategies being deployed. After years of simmering resentment, it is dawning on consumers that they now hold the trump card in the seller-buyer relationship and need no longer put up with indifferent or plain shoddy service. People have ditched their loyalty to a single brand in favour of shopping around to find the best deals – and they are more likely to complain, or go elsewhere, if the product or service falls short of their expectations. No more are they prepared to wait on the line listening to irritating piped music, negotiate impossible multi-option menus or deal with ill-trained call centre operatives who are unhelpful, off-hand or frustratingly difficult to understand. In their quest to keep existing customers and attract new ones, businesses are turning to a concept from another age that seemed to have gone out of fashion – ‘good customer service’. And it is getting results. In the UK, First Choice Holidays was struggling to raise call centre conversion

rates, which had remained flat for two years. It was decided that if sales volumes were to increase a major cultural change was needed, with a focus on enhancing customer service. But would everyone welcome the change? “The programme needed to be simple enough to implement and sustain in the long term,” said call centre operations manager Rachel Williams. “It had to provide management, team managers and the training team with the skills to deliver effective performance management and sales training, as well as an infrastructure they could manage and maintain.”

Poor sales impact A performance evaluation highlighted the impact of poor sales and service, and it revealed that some employees were selling selectively to maximise their bonuses. Many were left confused by key performance indicators (KPIs) and targets, call guides were not adhered to and team leaders were task-focused, preferring to deliver quantity rather than quality. As part of the organisational development programme, branded ‘Re-energise’, every member of staff, including senior managers and team leaders, went through training in effective selling, building rapport with customers and closing a sale. Managers also received training in coaching skills and performance manage-

ment. And employees seen as barriers to change were invited to become ‘sounding board’ representatives, feeding back ideas and comments from the sales advisers. Through consistent, regular, open and honest communication, most were won over. The confusing bonus scheme and KPIs were reworked to reward best practice, cutting out the selective and aggressive selling that had eroded customer confidence. This re-focus helped boost sales conversion rates for First Choice Direct by 10 per cent year-on-year, while the Eclipse Direct brand saw a 25 per cent improvement. And 97 per cent of staff increased their monthly performance rating and were driving sales in key areas, such as ancillary products. The Re-energise programme also proved excellent value for money, delivering an impressive 1,200 per cent return on investment. Plus it gained customer approval. One commented: “I will always book with Eclipse, you made me feel really important.” In Spain, women’s fashion retailer Venca sought to increase its customer reach by moving away from its traditional selling channels and placing an even greater emphasis on online sales. Venca had trail-blazed online shopping since 1996. The digital world, however, is Continued page 168

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BUSINESS: ENGAGE CUSTOMERS No more room for bad service (continued) a fast moving environment and Venca saw that its existing business strategy was causing it to fall behind some of its rivals. In 2007, 85 per cent of the company’s business still came through offline orders, but customers were moving away from this retail model, preferring instead the speed and convenience of online shopping. Quick to respond, the company aimed to shift 75 per cent of its business online by 2014 – while setting itself apart from its competitors by demonstrating the quality of its customer service and products.

Insight necessary Venca needed to ensure that online shopping didn’t throw up a barrier between it and its customers, by seeking a solution that: • Delivered a truly customer-centred engagement platform, encouraging highvolume ‘rating and review’ • Reduced demand on resource-intensive sales channels, such as call centres * Generated the insight needed for greater conversion and returns on marketing investment • Produced user-generated content to optimise traffic to the website. Venca turned to online reviews provider Bazaarvoice, which had worked with other members of the retailer’s parent company, 3 Suisses International Group. Social media and innovation manager at Venca Benjamin Lavaine said: “Our objective is to innovate to better serve our customers, because if we don’t, our competitors will. Customer feedback is crucial to this strategy, and with Bazaarvoice we could see the real power of rating and review – and its potential to transform the way that Venca does business.” Bazaarvoice’s ‘Conversations’ tool allows customers to rate products and their experience from one to five stars, with the option of free text comment. Venca, however, didn’t simply want to give its customers the opportunity to provide feedback, but to actively encourage them to do so. Bazaarvoice brought in its Post Interaction Email (PIE) solution, which seeks feedback from customers following a purchase. As part of a multi-channel strategy, PIE Malgré les indications d’une reprise des économies nationales, les dépenses de consommation continuent à décliner dans une grande partie de l’Europe parce que les revenus n’ont guère progressé. Face à cette situation, les entreprises cherchent les moyens d’engager leurs clients afin de conserver leurs parts d’un marché contracté. Dans ce numéro, Hartley Milner explore certaines des stratégies d’engagement de la clientèle qui sont adoptées.

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was accompanied by an email campaign calling for opinions, clear messaging across the website and online star ratings included in the offline catalogue to provide a visual cue for ongoing engagement. Venca now generates weekly reports identifying products that have received low scores. Monthly reports are also generated, linking star ratings to key performance indicators, including quality control, product volume and sales trends. “Bazaarvoice’s ability to generate, capture and analyse user-generated content is giving us the insight we need to meet and exceed customer expectations,” said Venca’s Lavaine. “The numbers speak for themselves.” Improvements since 2011, include: • Higher website profile, helping increase online sales from 35 per cent to 50 per cent in the past year alone • ‘Rating and review’ up from 100 review submissions a month to 2,000, thanks to the PIE technology – an increase of 1,900 per cent • 30 additional orders a week driven through PIE alone • A conversion rate five times higher among customers who have interacted with rating and review over those who have not.

Customer experience Lavaine added: “Bazaarvoice allows us to focus not simply on the act of purchase, but on a customer experience that creates a cycle of quality and long-term loyalty. We can now measure the ‘pulse’ of our brand and understand how we are is perceived by consumers, giving us greater agility to bring them what they want, when they want it, cut costs and boost sales.” Back in the UK, beauty entrepreneur Diane Eversall has a chain of 75 salons branded to attract clients from all income and age groups. The issue she faced was that her staff largely comprised younger stylists whose ‘youthful exuberance’ was more engaging to some customers than others. Complaints reached Diane at her Bolton headquarters, so she sent along mystery shoppers to test the waters, so to speak. Zwar gibt es Hinweise auf eine Erholung der Volkswirtschaften, doch gehen die Verbraucherausgaben in weiten Teilen Europas weiter zurück, da Einkommen im Großen und Ganzen unverändert sind. Daher suchen Unternehmen in zunehmendem Maße nach Wegen zur Bindung der Kunden, um ihren Anteil an erschöpften Märkten zu erhalten. Hartley Milner untersucht einige der eingesetzten Strategien zur Kundenbindung.

What they found unsettled her. “It was not that the staff were rude or their conduct necessarily bad – it was more that customers were not always getting their full, undivided attention, either at the styling stations or under the dryers,” said Diane. “Much of the chat consisted of the girls discussing their weekend activities or boyfriends with each other, rather than making conversation with the customer and creating a pampering experience.

Alienating clients “And some salons were even playing thumping hip-hop music – fine for working out to at the gym but not really appropriate for creating a pleasant and relaxing atmosphere. A look at our customer base showed we were alienating our more mature clientele. “It was clear that a number of our salon managers were losing the plot.” Diane launched a customer engagement programme for all her front-line staff, entitled ‘Put yourself in the styling chair’. Issues such as the choice of music were quickly remedied, but there needed to be a culture change. The stylists were urged to: • Greet your client warmly and with enthusiasm, to let them know they are your special focus • Make an effort to engage them in conversation, take an interest in what they say and develop lasting relationships with them • Be more inquisitive, to understand their needs and suggest alternative styles to achieve that amazing look • Never leave a customer unattended; ask if there’s more you can do to enhance their salon experience • Enquire of the customer whether the service they received met their expectations. “These were simple steps, but they worked and the improvements are being sustained,” said Diane. “We are again drawing in customers from all age groups and providing an experience that our clients say they look forward to. And, as importantly, our staff say they feel more engaged with their work as well.” Nonostante gli indici che suggeriscono che le economie mondiali sono in ripresa, la disponibilità finanziaria dei consumatori continua a diminuire in quasi tutta l’Europa a causa dei redditi che continuano ad essere in gran parte stabili. In risposta, le imprese sono sempre più alla ricerca di come relazionarsi con i loro clienti per mantenere la loro quota di mercato esaurito. In questo articolo, Hartley Milner esplora alcune delle strategie che sono state utilizzate per coinvolgere i clienti.

C.C.A.G. CROTTI srl

P RO F ES S I O NA L H YG I EN E

ERGONOMICS

Designing out discomfort Like so many industry sectors, cleaning has benefitted from advances in technology and design that have made the work of cleaning professionals easier and safer. More and more products are being developed that not only protect workers from injury and strain, they also help them clean quicker too, boosting productivity and return on investment (ROI). Torsten Deutzmann, managing director of Unger Europe, explains how ergonomics and human factors are helping to improve the lives of cleaning professionals.

Cleaning companies need to understand that what‘s good for their employees is good for them too – in terms of reducing worker absenteeism, increasing motivation and loyalty, boosting ROI and creating happy customers.

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One of the many admirable characteristics that mark out the human spirit is the urge for improvement and progression. We strive to make things better, easier, faster and more convenient, and these commendable aims have seen incredible developments in many areas. From lifesaving medical procedures, to the digital revolution that enables us to keep in touch and deal with life and work issues whenever and wherever we are, there are countless examples of innovation and achievement to choose from. Cleaning is an essential part of everyday life – in fact it could almost count as one of the emergency services to which we all claim a basic right. As discussions continue about spiralling energy costs, politicians talk about the importance of keeping the lights on. The need for power – in a business and domestic sense – is crucial, but the same could be said for cleaning. Imagine a world where no-one could clean anymore? It’s not a comfortable thought – so ensuring the industry progresses in a way that achieves the hygienic results required, and makes the job easier and more cost-effective for operatives and employers, is paramount. And that’s where the science comes in. The International Ergonomics Association (IEA) defines ergonomics – or human factors – as: ‘the scientific discipline concerned with the understanding of the interactions among humans and other elements of a system, and the profession that applies theoretical principles, data and methods to design in order to optimise human well-being and overall system performance’. Derived from two Greek words: ergon (meaning work), and nomos (meaning laws) ergonomics is sometimes described as the science of work. Ergonomists have differing areas of specialisation and often work in specific economic, service or business sectors. While cognitive ergonomics is concerned with mental processes such as perception, memory and motor responses; and organisational

ergonomics looks to optimise structures, policies and processes; when it comes to cleaning, physical ergonomics is the most relevant branch of the science. Physical ergonomics, as the IEA explains, is concerned with human anatomical, anthropometric, physiological and biomechanical characteristics as they relate to physical activity. Relevant topics within this particular branch of ergonomics include working postures, materials handling, repetitive movements, work-related musculoskeletal disorders, workplace layout, safety and health.

Health and safety One of the principle ways that the European Agency for Health and Safety at Work (EU-OSHA) raises awareness of issues related to occupational safety and health is through the Healthy Workplaces campaign. This has been running since 2000, originally known as ‘European Weeks for Health and Safety at Work‘, and each campaign runs for two years, taking a specific subject as its theme. In 2010-2011 the subject was safe maintenance, and the Federation of European Ergonomics Societies (FEES) added its support by producing a presentation called, ‘Ergonomics – a Key to Safe Maintenance‘. In it, FEES points out ergonomics makes the maintenance and cleaning of buildings easier and safer, and that by following the ergonomics design principles, guidelines and procedures given in European ergonomics standards (EN), working conditions and activities can be optimised to benefit the operative. Physical problems that cleaning operatives can encounter include: • Working in tricky locations such as high places or in narrow spaces • Level of strength/ force needed to complete tasks • Poor lighting, thermal conditions and noise issues • Mechanical, electrical or chemical hazards. In order to resolve these problems, operatives need tools that work with them, not against them – and equipment

ERGONOMICS that has been designed with the operative, and the task, at front of mind.

Key innovations New ideas in terms of materials and design are continuing to help shape the cleaning industry of the future. While some view change as unsettling, constant product development is essential for cleaning businesses for a wide range of reasons. It helps companies conform to health and safety regulations, protect the well-being of their workers, and provide a quicker, more efficient and higher standard of results, with increased ROI as the icing on the cake. The exteriors of buildings need to make a good first impression so it’s perhaps appropriate the façade maintenance sector of the cleaning industry has made some of the most obvious progress. To label this service as mere window cleaning is to do it an injustice – because with more architecturally diverse buildings, signage and solar panels to contend with nowadays, the skills and resources required are light years away from any traditional image that might linger. The unstable ladders and unwieldy buckets of yesteryear are long gone – with telescopic and modular poles now the tools of choice. These originally came to market to enable operatives to clean high windows from the ground, making the job much safer. However, the materials initially used to manufacture the poles proved to be too heavy and cumbersome, so alternative materials were needed. Now aluminium and carbon fibre help make poles that are light and easy to handle, but still have the strength and rigidity to allow the operative to have ultimate control. Brush heads and other accessories have also adapted to suit emerging needs. Now available in a wide variety of widths, with different fibre densities and the option of gooseneck fittings to allow a more precise clean, this is another area that has seen significant developments. The innovations put to good use on the outside have now also come inside. Thanks to an increase in using glass as a building material, atria and conservatorytype features are now much more common in business premises. Operatives can utilise the same tools and techniques in an indoor setting, improving safety for Le secteur de la propreté a bénéficié de nombreuses avancées en matière de technologie et de conception, et les produits se font plus nombreux pour protéger les nettoyeurs contre les foulures et autres blessures. Torsten Deutzmann, de la société Unger, explique comment les améliorations ergonomiques ont facilité la vie des nettoyeurs.

themselves and other people using the building. Ordinarily, this would require specialist cleaning and logistics to arrange – increasing financial outlay because of the high cost of hiring equipment such as scissor lifts, and causing disruption to the working day because areas have to be closed off while cleaning takes place. The telescopic idea has also infiltrated even more areas of cleaning. Telescopic handles for mops, dust pans and litter pickers enable these tools to be adjusted to fit the height of individual workers. This helps to lessen the risk of back strain, a well-known cause of worker absenteeism. When it comes to cleaning hard floors in washrooms and kitchens, bucket systems have evolved into complete work stations, now featuring individual compartments to keep clean and dirty water separate and presses that are operated by foot. The addition of robust wheels and adjustable handles also makes them easily manoeuvrable around sites, contributing to the comfort of the operative. Handles, whatever piece of equipment they’re attached to, are now designed to minimise hand and wrist strain, using materials that feel and fit better in the hand, offer a good grip even when wet, and some even feel warmer and more comfortable to the touch when working outside in cold weather. Buttons and levers on floor cleaning machinery are placed in more convenient locations, cutting down on the need for bending. The rush to increase sustainability has seen the rapid emergence of cleaning systems that don’t need to use chemicals, saving both money and helping companies with their ‘green’ agendas. This trend also has added well-being benefits for operatives, reducing the risk of allergic

reactions, and helping to decrease the incidence of contact dermatitis. This more operative-centred way of designing cleaning tools will continue, and the best solutions will always come from allowing cleaning workers to participate and collaborate in the R&D process. In many different European countries much is made of the real, or imagined, gulf between government and the people. Seats of power tend to be centred in urban cities, away from the ‘real people‘, and at regular intervals various sections of society question the ability, and right, of those in government to legislate for them. The same could be said for cleaning. You can have the most futuristic and stylish design for a new tool on paper, but it is worthless if it doesn’t work effectively for the people that have to use them every day. Listening to cleaning operatives is the best way to develop the products that will take the industry forward as they are the ones with the practical experience. Designers must spend time with them, observing them at work, and enlist their help in trialling new ideas, to ensure the ethos behind ergonomics flourishes and delivers its benefits to our sector. Cleaning companies need to understand that what‘s good for their employees is good for them too – in terms of reducing worker absenteeism, increasing motivation and loyalty, boosting ROI and creating happy customers. Good design for cleaning tools is not just about aesthetics, it’s about creating equipment that can help operatives to clean fluently and cost-effectively, with minimum effort and strain, resulting in safer, healthier and happier places to work. Ergonomics is an eminently practical science and one that will help to keep raising standards in the industry for years to come.

Die Reinigungsbranche hat von vielen Fortschritten bei Technologie und Konstruktion profitiert, und weitere Produkte werden entwickelt, um Arbeitskräfte vor Verletzungen und Überanstrengungen zu schützen. Der bei Unger tätige Torsten Deutzmann erläutert, wie verbesserte Ergonomie hilft, das Leben von Reinigungskräften zu verbessern.

Il settore del cleaning ha tratto beneficio dai numerosi progressi della tecnologia e del design, e un numero sempre maggiore di prodotti vengono ora sviluppati per proteggere i lavoratori da infortuni e stress. Torsten Deutzmann della Unger spiega come una migliore ergonomia aiuta a migliorare la vita degli addetti alle pulizie.

Minimise strain

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SOFTWARE AND MOBILE TECHNOLOGY

Software - the bottom line Do mobile technology solutions represent a major investment for contract cleaning companies – and if so, do these pay for themselves? Ann Laffeaty looks at the viability of software solutions and finds out which types of companies profit most by switching to hightech solutions.

what information you are looking to gain from the tool. “Having said that, software solutions are often well worth the investment in the long run. The reports and information generated are invaluable in terms of being able to make ‘informed’ decisions since more often than not, making an uninformed decision can cost an organisation dear.” She cites the company’s ‘what if’ tool that she claims can bring a return on investment in hard costs. “If you use this tool to swap one piece of equipment or process for another, it will allow you to save on labour costs by gaining in productivity,” she said.

Productivity gains

Cleaning is a relatively low-tech occupation and it could be argued that equipment such as water, detergent, a mop and a bucket are more essential to the average cleaner than a smartphone or a tablet. But an increasing number of software companies are coming up with a range systems and solutions which they claim make life easier for the cleaner while also increasing the efficiency of the whole operation. But are such software solutions worth the investment – and can they potentially even pay for themselves? Breeze Software has been providing work loading, quality assurance, supply inventory and customer feedback software to customers for 20 years. Ceo Karen Hill-Whitson admits that such solutions can represent a significant investment for cleaning companies. “This is particularly the case if there are up-front costs involved rather than monthly fees,” she says. “Prices can range from €33,300 to €316,700 depending on how comprehensive the system is and

“For example if you are currently using a 24-inch dust mop in areas that can easily accommodate a 36-inch mop - and you can determine in seconds using your software tool the productivity gains and the labour reduction costs you will achieve by changing this – then, why wouldn’t you?” she said. “This rule can also be applied to processes. If you no longer have to dust mop before damp mopping because there is technology out there that allows you to skip this step and provides even better results, you can use your software tool to determine the labour savings in a matter of seconds. So it is all about being able to make timely, informed decisions.” She says software can also provide other cost benefits that are more difficult to quantify. “For example, if you are performing quality assurance audits and are being proactive in determining your deficiencies and weaknesses, you may be resolving an issue before it has been spotted by a client,” said Hill-Whitson. “There are also ‘soft costs’ associated with resolving a complaint – the time and effort it takes to respond; the time it takes for staff to rectify the complaint and the time for the supervisor to check the issue has been rectified. So the complaint will cost the organisation in terms of money

and reputation, and you can avoid these costs by performing inspections on your mobile device in real time. “And if you use the tool to ensure equitable work-loading - and if staff morale is up because workloads are distributed equitably – then employees will typically be more productive.” Avista Time is a provider of nextgeneration application software designed to support service activities that are people-intensive, loosely structured and subject to frequent change. The software supports seven languages and can be used in areas such as resource management, time and attendance, quality assurance, key performance indicators, reporting and documentation. According to the company’s ceo and founder Magnus Maurex the level of investment required by a company depends on whether the cleaners are expected to bring their own smartphones or other devices to work. “BYOD – or ‘bring your own device’ - is a cheaper alternative for cleaning companies and many small to mediumsize ones are starting to use this approach,” said Maurex. “This is one of the ways to bring down the initial investment. “The cleaning company will of course provide its staff with software that runs on all major operating systems such as Android and Apple OS, but the responsibility for the device lies with the cleaner. “Larger institutions in the industrial, transport and healthcare sectors usually invest in software and phones with the intention of a low total cost of ownership. However, a solid device management plan will be required with contracts that have a high service level agreement. And it is important that the learning curve should be relatively low. For this reason, large corporations tend to purchase the same phones for all their cleaners and then train staff to use them.” He says that whether cleaners bring Continued page 174

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SOFTWARE AND MOBILE TECHNOLOGY Software - the bottom line (continued)

Software solutions are often well worth the investment in the long run. The reports and information generated are invaluable in terms of being able to make ‘informed’ decisions since making an uninformed decision can cost an organisation dear.”

their own phones to work or whether these are bought by the company, the software will pay for itself in the long run. “However, one of the most important factors for a fast pay-off is to ensure team managers actually follow up on their teams,” said Maurex. “It should be 100 per cent clear that all cleaners must actually adopt and understand the technology, and that they are helped out with any problems they may experience. “Managers should also make it clear to staff the reasons for the implementation; for example to support external reporting needs from the client or to speed up time and attendance reporting.” He says that software solutions pay for themselves not only in terms of valuable time being saved, but also because they can generate revenue. “When a cleaner discovers a new task that needs to be carried out on a site, he or she can notify their manager of the task via a smartphone photo,” he said. “The manager will receive the message in their mailbox in real time which may initiate another billable task.” He says software can also greatly speed up the task of generating reports. “It can be time-consuming for a quality assurance manager to inspect rooms one by one and then later to enter their findings into Excel Les solutions de technologie mobile représentent-elles un investissement conséquent pour les entreprises de nettoyage, et si tel est le cas, peuvent-elles se rentabiliser ? ECJ examine la viabilité des solutions logicielles et détermine les types d’entreprise qui ont le plus à gagner de l’emploi de solutions de haute technologie.

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sheets and create fancy-looking charts,” he said. “With mobile technology they can enter the data directly into a tablet or smartphone and send the result directly to the client.” According to Maurex, software solutions can help to improve efficiency for any size cleaning company. “We have clients with around five employees and others with 5,000-plus,” he said. “In fact smaller companies tend to adopt technology and a new way of managing their business faster than large firms.” Avista uses NFC-tags, QR-codes and GPS to track emergencies, secure deliveries and transmit accurate instructions. Avista Time software runs primarily on Android and iOS, and this year it will be expanded to allow its software to supported by all kind of tablets, PCs and smart phones. Pancomp offers its own time and attendance solution and sales director Jan Mäkelä says that this, too, pays for itself in the long run. “The payback could be even 10 times the investment,” he said. “This depends entirely on the company and its determination in implementing the system. We have a return on investment calculator on our website where companies can calculate the potential savings they can achieve annually by using our time and attendance management system. Timescales will depend on how the system is adopted but investment can be recouped quite quickly - usually within a year.”

Two-way communication The Pancomp Clean Smart phone application provides a two-way communication platform between the cleaner and supervisor. It enables the cleaner to receive work instructions from their supervisor and also to clock in and out and report work breaks and extra tasks. The cleaner can also alert their supervisor to any changes in the cleaning plan using both text and images. According to Mäkelä, Pancomp Clean adds value in several ways. “The fact that it improves transparency in the cleaning process enhances efficiency and allows the cleaning company to serve the client in a trustworthy and reliable way,” he said. “Another huge advantage is the fact the tool enables the company to follow up on Stellen mobile Technologielösungen eine wesentliche Investition für Vertragsreinigungsunternehmen dar und wenn ja, zahlen sie sich aus? Das ECJ untersucht die Brauchbarkeit von Softwarelösungen und erfährt, welche Arten von Unternehmen am meisten von einem Wechsel zu Hightech-Lösungen profitieren können.

customer profitability on a daily basis.” Pancomp also offers the Pancomp Clean Customer Satisfaction Survey that allows the cleaning company to follow up in real time on any service issues. “Pancomp solutions reduce the need for management to go physically to sites to check that their cleaners are there due to automatic alarms and remote access to the management system,” he said. “These help cleaning companies to improve the total quality of their operations, both internal and external, thus enabling them to keep their clients. New clients can be acquired through the benefits of transparency of services provided; the ability to charge clients only for work actually completed and the ability to react to problems before customer gets a chance to complain.” And he says the company’s software solutions are viable for any size company from five to 10,000 employees. “If a company finds it important to improve efficiency, keep its current customer base and gain new customers in a profitable way, then this type of solution is the right answer,” said Mäkelä. “The only requirement is the determination to get a real grasp on the service operations and be sure to run them profitably.” Meanwhile, cleaning and hygiene product manufacturers are also coming up with new technology tools of their own in a bid to increase efficiency and reduce costs for their customers. Tork manufacturer SCA, for example, is currently finalising a software-based service. “While we cannot yet go into specific details, the tool will have the potential to evolve operations within the FSC industry,” said European product management director Åsa Kalentun. “The web tool will give FM managers useful data that supports their daily managerial tasks such as creating efficient cleaning and improving quality. “Cleaning is primarily about people, not about tools - but new software can improve how the industry manages and supports its cleaners. The FSC industry is currently facing a paradox to simultaneously increase quality and decrease costs. That puts pressure on already skilled FSC players to become even more professional and evolve their operations.” Le soluzioni tecnologiche mobili rappresentano un investimento considerevole per le imprese di pulizie in appalto? Se questo è il caso, si ripagano da sole? ECJ prende in esame la fattibilità delle soluzioni di software e cerca di scoprire quali tipologie di impresa possono trarre maggior vantaggio passando a soluzioni ad alta tecnologia.

CLEANING AS CONSERVATION

Preserving our heritage Cleaning older and more architecturally intricate buildings can create issues for contract cleaning companies. Carl Robinson, marketing manager for cleaning and FM specialist Nviro, looks at how cleaning can help towards the maintenance and upkeep of environments that are in need of restoration and conservation.

If the required level of mindfulness drops it could result in a cleaning operative causing damage to the fabric of a building, rather than helping to contribute to its conservation.

Buildings across the world come in various shapes, sizes, and conditions – and each one will have a variety of different needs. The age of a building is also a prominent factor, depending on its physical location, and the economic state of the particular country it is in. There is a stark contrast between new-builds rising phoenix-like from the ground and older buildings struggling to secure the restoration they require. Whether the location is an office, school, hospital, transport hub or shopping centre, a cleaning operative has got to be prepared to handle a myriad of different surroundings which all demand different cleaning methods and practices. In an ideal world, every cleaning company would love all its contracts to be in relatively new or at least recently renovated buildings. When starting a contract on a modern building the cleaning regime itself is a lot more straightforward. For a start you can begin work on a clean surface, and if the cleaning of an environment has been considered during the design stage, contractors have fewer concerns when assessing the cleaning routine. This most certainly is not always the case, but when architects have considered the cleaning of a building, the operative’s job is made much easier. This can consist of well placed electrical sockets, designated plumbing for cleaning operatives, janitorial rooms for storage, and controlled areas for the safe mixing of chemicals. In many circumstances the slightest alteration or addition to a building can make a huge difference to the task of cleaning. With more mature buildings, the first task for a contractor is to try and work out a suitable regime that fits a particular space, and also works around the occupiers so that the cleaning process doesn’t disturb how the building functions each day. Experienced companies with many contracts under their belt will be fully aware of how to work around spaces that don’t allow for an easy clean. The bigger problem within older buildings is how an operative works around environments

that are in a state of disrepair and in need of refurbishment, without leading to further damage. Along with this, problems can also arise when measuring cleanliness and gaining the professional results that a client requires.

Retaining history The first thing that comes to mind when thinking about old buildings is history and heritage, and this is undoubtedly a big concern for companies when winning contracts within historical sites. The use of chemicals, abrasive techniques and a lack of care can quite literally wipe history off the face of buildings, which aside from causing harm, can also pose serious problems for contractors. For this reason an added level of care and attention is needed, which is something that many cleaning contractors may choose to specialise in, while others will opt to avoid it if they lack the framework and required expertise to perform the job to the highest standard. To ensure professional standards are maintained from the start, a company should be briefed and made fully aware of any details about the age of the building and the additional skills that are needed in locations incorporating intricate architectural design and delicate antique materials. This enables contractors to place the right levels of importance and care on the cleaning regime, which can then be fed through to the cleaning operatives carrying out the job. However, what about a building that is not historical, but is old, in a poor condition and in need of redevelopment? This is a completely different situation for a contractor, yet it calls for almost the same amount of awareness and care as an historical site would, with regard to the needs of the client.

Measuring cleanliness Gauging cleanliness is very important for a client and is the visual marker of how well a contractor is performing in terms of service delivery. However, this can become Continued page 176

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CLEANING AS CONSERVATION Preserving our heritage (continued) increasingly difficult within old buildings. With the excess of marks, stains, blemishes and both structural and cosmetic damage that have built up over the years, it becomes harder to measure the job an operative is doing. It’s an issue most people come across in everyday life; there’s that stain that won’t budge so you cover it with a rug, or that time you scraped the paint off the wall but just haven’t had the chance to paint over it. This is something that is seen in all of our homes, and more so in schools, hospitals and offices. In this situation, the client and contractor have got to be fully aware of the current state of affairs from the outset. In a new build you have the luxury of starting the contract with a clean surface, so the foundation upon which the cleaning regime is measured is already set out quite clearly. For a more mature environment many more factors need to be considered. Even after an initial deep clean, most buildings will hold stains and marks of disrepair throughout. For this reason an assessment should be carried out so that both parties are informed of the current state, a benchmark against which a level of cleanliness can

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then be measured. For anyone who has rented a property, there’s nothing worse than having money taken out of your deposit because of a stain on the wall that was there when you moved in. The same scenario can occur when cleaning older buildings, so if a client isn’t up to date with the decorative state of their building then they may mistakenly question the quality of a contractor’s work, when the issues they are complaining about were there before the contract was won.

Managing preservation As with Nviro’s work at the University of Portsmouth’s Park Building in the UK, certain locations can be a mix of the old and new in terms of design and building materials. The foyer of this building contains a lot of wood and a mosaic floor, which can’t be buffed in the same manner as flooring elsewhere in the location, which is made from more durable modern materials. A sympathetic approach must be taken to maintain the integrity of the older parts of buildings, while ensuring the correct upkeep of newer areas. This is where the cleaning operative undertakes a further role, not just cleaning an area, but

taking the care and consideration needed to preserve and safeguard its lifespan. In many situations this doesn’t require science and specialist techniques, it’s more down to the attention and awareness shown by the cleaning contractor and its operatives. It may be a simple case of brushing a little lighter, using a more diluted chemical or selecting a less abrasive piece of equipment. Within any building you will find materials start to weather, corrode, fade or simply wear away over long periods of time. This is something that can’t be avoided and the only real solution in most situations is to replace older materials. However, when budgets can’t stretch to restoration, it’s really down to the sensitivity both the occupiers and the cleaning operatives show when using and working within a building. In the same way that communication between the client and contractor plays such a key role, the management and consultation between the contractor and its cleaning operatives has to be first-class, if contracts like these are to be carried out in the correct manner. It’s all well and good working out the best approach, but if the cleaning operatives themselves aren’t fully

CLEANING AS CONSERVATION briefed on every detail, then the quality of work, and more importantly the level of care taken when carrying it out, will suffer. Most of these factors and considerations don’t require hundreds of hours and a raft of new training regimes. It really comes down to common sense and showing buildings some respect. They may be small but these details could become crucial over a contract’s lifespan. If the required level of mindfulness drops it could result in a cleaning operative causing damage to the fabric of a building, rather than helping to contribute to its conservation. Cleaning certainly has an important role to play in our everyday lives and is something we all require to function as a happy, healthy, cohesive society. Yet, when it is carried out in older buildings it can have a larger role to play in terms of preservation and lengthening the lifespan of some of our most interesting landmarks. Le nettoyage de bâtiments anciens et à architecture plus complexe peut causer des problèmes aux entreprises de propreté. ECJ se penche sur les effets du nettoyage sur l’entretien d’environnements appelant à des travaux de restauration et de conservation.

Die Reinigung alter und architektonisch aufwändiger Gebäude können Vertragsreinigungsunternehmen Probleme verursachen. Das ECJ untersucht, wie das Reinigen zur Pflege und Instandhaltung von Anlagen beitragen kann, die der Restaurierung und Erhaltung bedürfen.

La pulizia di edifici più vecchi e più complessi dal punto di vista architettonico possono creare problemi per le imprese di appalti di pulizie. ECJ osserva come le pulizie possono facilitare la manutenzione e il mantenimento di ambienti che necessitano di restauro e conservazione.

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FAÇADE MAINTENANCE

The picture across Europe When it comes to façade maintenance and graffiti removal, different challenges apply across Europe. Ann Laffeaty finds out why this should be the case – and asks manufacturers how they tackle the various façade cleaning problems they encounter from country to country.

The protocol behind most cleaning tasks is fairly universal wherever they may be carried out. For example cleaning a kitchen, an oven or a lavatory in the UK will probably involve the same processes and similar products as would be required in France, Germany or the Czech Republic. But façade maintenance is a different story. The challenges involved vary from country to country – and particularly so in Europe. This is due to a number of factors: for example, different building materials are used in every nation depending on the availability of local stone, timber, clay etc. The amount of wear a building will receive and the type soiling it is likely to attract will depend greatly on factors such as climate and humidity. And last but not least, cultural differences – such as which countries experience a significant problem with graffiti and how this issue is approached –may also have an impact. Chairman of the board of directors for Trion Tensid Thorbjörn Bengtsson says the type of building materials used has a particular impact on the cleaning challenge. And he adds that the same stone may even have different qualities. “For example, Chinese and Scandinavian granite could come from two different worlds,” he said. “Sandstone and limestone offer different challenges for the same reason, and clay – which is the basis for bricks - can differ in composition depending on where it is quarried.”

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He says local environmental factors influence the type of soiling to be found on building frontages. “For example, the type and extent of the pollution you find will vary depending on whether the façade is in a rural location, a coastal region, an industrial area or in a city – or even in a combination of these,” said Bengtsson. “Factors such as sun exposure, wind direction and humidity will also have an impact on the soiling, while on the microclimate side there will even be different factors to consider when cleaning a northfacing façade compared with a southfacing one.” According to Bengtsson every material has it challenges and the chief difficulty lies in predicting them. He adds that the height of a building will also have an effect on the difficulty of the cleaning task. “The higher the building, the more concentrated the pollution will be on the lower parts of the façade since rainwater will cause the soiling to run down the surface over time,” he said. “And the higher the building, the more difficult the planning and logistics of the cleaning operation will be.”

Tailor-made solutions Bengtsson goes on to say that when tackling difficult façade cleaning challenges – such as when older or taller buildings are involved – the product of choice should be based on known chemistry using acids or alkalines where appropriate. “The assessment of the cleaning methodology required may have to be tailor-made,” he said. “On some occasions, blasting will be an option and this can be used if the substrate has a new surface layer after the cleaning operation. “When it comes to maintenance, however, the most important point is to prevent water or moisture from penetrating the substrate. This is why hydrophobic treatment is often recommended following cleaning.” Kärcher’s cleaning and hygiene technology specialist Thorsten Möwes agrees with Bengtsson that each building material presents its own challenges, and

that these vary across Europe. “Bricks and clinker are particularly difficult to clean since the fired surface needs to be maintained as a protective layer on the stones,” he said. “The surface could also be damaged when using particle-blasting, and work on these façades needs to be carried out very carefully. The bricks will have different origins and will have been produced at different firing temperatures, too, and this adds another element of uncertainty.” High buildings need to be cleaned using professional machines, often using industrial climbers, he says. “First you have to gain access and then a long hose with water at particularly high pressures is needed to secure a sufficient working pressure on the nozzle.” He adds that regular cleaning is recommended for particularly old buildings. “The older the building, the more dirt will have accumulated on façades that have not been cleaned regularly,” he said. “Façades that are old and encrusted can often not be cleaned with water or high pressure since the dirt layer will be too thick. Cleaning then has to be carried out with abrasive material using the blasting method, which is both more expensive and more time-consuming.” Like Bengtsson he says the type of soiling will vary from country to country. “A façade in an industrial area, for instance, is more likely to have a problem with greasy and oily dirt than a façade in a countryside location,” he said. “Sometimes several types of soiling can be found on one façade - this makes it difficult to formulate a cleaning regime.” According to Möwes the drive for increased sustainability in some European countries has led to new façade cleaning challenges since it has resulted in the installation of heat insulation on façades. “In many cases an insulating material such as polystyrene sheeting is covered with a layer of render just a few millimetres thick, or with timber cladding,” said Möwes. ”These materials must not

FAÇADE MAINTENANCE be treated with a water jet at too high a contact pressure because that could damage the rather delicate surface.” The increasing use of solar panels in sustainability-aware countries is another challenge says strategic business unit director of Unger Professional Worldwide Torsten Deutzmann. “Where the panels are exposed to dust, dirt or other deposits, not only do these start to look unsightly but they also affect the performance of the panels,” he says. “Grime and soot can accumulate quickly, particularly on buildings located near roads, railway stations, farmland and on industrial parks where there is a constant stream of trucks, vans and cars,” he said. Managing director of Graffiti Magic John Townsend says the graffiti problem also varies according to country – and adds it is difficult to keep track of where the problem is greatest. “For instance,

Poland used to be our biggest customer two years ago but last year it was Russia and this year it looks likely be Spain,” he said. “I think it just depends on where the money is. In countries where there is no money around, graffiti is rife because noone has the means to remove it.” Premiere Products is another company in the anti-graffiti sector. “We find the graffiti problem tends to be much worse in Eastern Europe than elsewhere on the continent –and is particularly bad around railway stations,” said director of international sales Mark Hughes. Thorbjörn Bengtsson agrees that the graffiti problem varies throughout Europe. “Graffiti and tagging is a fascinating phenomena,” he said. “Countries with a decent degree of welfare and a large, relatively wealthy middle class have a bigger problem with graffiti than those

Face au ravalage de façades et à l’élimination de graffiti, les problèmes ne sont pas uniformes à travers l’Europe car certains pays ont davantage de vieux immeubles que d’autres ; certains se heurtent à de plus graves problèmes de graffiti que d’autres, et les différents types de matériaux de construction détermineront le choix des produits antigraffiti utilisés et les résultats escomptés.

Beim Thema Fassadenpflege und Entfernen von Graffiti stellen sich überall in Europa unterschiedliche Herausforderungen: In manchen Ländern gibt es einen wesentlich höheren Anteil an alten Gebäuden, Graffiti stellt in einigen Ländern ein viel größeres Problem dar als in anderen, und die verschiedenen Arten der verwendeten Baumaterialien beeinflussen die Wahl der Produkte und das erwartete Ergebnis.

countries where the population has to struggle for survival. Having said that, some countries with political unrest also have a lot of graffiti based on political texts.” So it is clear that façade cleaning challenges vary across Europe according to the age and height of the buildings; the materials of which they are made; the climate and industry of the nation concerned and the culture of its people. But there is yet another variable according to Kärcher’s Thorsten Möwes. “One of the chief challenges across Europe is adhering to the specific cleaning requirements of the country,” he said. “For example, regulations on the use of detergent and the recycling of waste water can differ from country to country.” And he adds that regulations can also vary when it comes to cleaning façades that are protected historical monuments. Quando si tratta di manutenzione delle facciate e rimozione dei graffiti, le sfide in Europa sono di vario tipo in quanto alcune nazioni hanno moltissimi edifici vecchi e antichi; alcune nazioni hanno più problemi con i graffiti rispetto ad altre, e i vari tipo di materiale edilizio utilizzato influenza la scelta dei prodotti da usare e il risultato previsto.

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INDEX OF ADVERTISERS

Advertisers - A-Z 3M Back cover Afidamp Servizi 169 Alwin Manufacturing 131 Amano Pioneer Eclipse 60 Americo Manufacturing 139 Arcora International 14 BASF 7 Battery Supplies 121 BBA Biotech 136 Berk Wiper 132 Bettani Detergenti 149 Birchmeier 148 BPI recycled products 72 Bio-Productions Inside back cover/165 Bobson Hygiene 116 Brightwell Dispensers 81 Brosserie Thomas 128 Celtex 143 Chicopee - PGI 97 China Clean 104/105 CleanExpo 22 CleanExpo Scotland 106 Clean Part 90 Clear Concepts 2 Comac 26 Crisp Clean Services 83 CWS Boco 125 Dan-Dryer 114 DEB Group 119 Delex Teknik 135 Delta-Q 92 Dema Europe 123 Den-Jet Nordic 137 De Nora 122 Diversey Care, Sealed Air Inside front cover Domel 127 Dr Schnell 44 Duplex International 142 European Cleaning Machines Recycling 118 Ecolab 71 Ecover Professional 115 Enersys - EH Europe 96 Eugen Guttman 89 ETS 48 Eureka 10/11 Evonik Industries 29 Excel Dryer 129 Facco Giuseppe 42 April/May 2014 | ECJ | 180

Filmop Fimap Fimor Flash Gloria Haus und Gartengerate GoJo Industries Greenspeed Hagleitner Innovative Hygiene Hako Haug Bursten Hawk Pumps Hill Brush Hinowa HTC Cleaning Tech HTS-Bio Hygienteknik Hyprom IDI Housewares International Cleaning Equipment IP Cleaning IPC Euromop IPC Gansow IPC Pulex ISAL ISSA ISSA/ Interclean K채rcher

Kennedy Hygiene KGS Diamond Killis, TL Kimberly-Clark Kleen Purgatis KlinMak Lavorwash Lindhaus Malish Brush Merida Moerman MP Hygiene Nilfisk Advance Nilfisk Alto Nilfisk Viper Ningbo Changqi Numatic International Ophardt Hygiene Orma

57 88 155 90 66 9 50 Front cover, 24/25 38 /39 154 64 153 140 145 177 91 101 100 98 13 95 63 17 21 176 4 Front cover ISSA/Interclean & 15 112 158 151 107 103 156 43 16 148 6 67 126 86 47 59 18 54 66 36

Osprey Deepclean P&L Systems Packing 90 PacVac Parodi & Parodi Plum Polydros Pramol Chemie Premiere Products Primexpo Prochem Europe R&M Suttner RCM RD Industries Reflex Systems Rosemor International Rubbermaid Salveco Sanipod San Jamar SCA Tork

62 51 130 8 & 68 6 124 150 152 77 172 111 120 94 133 18 102 79 163 20 155 Inside front cover ISSA/ Interclean Semperit 147 Sofidel 23 Soluclean 93 Splast 166 Stadsing 152 Steiner System 100 Symto 162 Synclean 160 SYR 144 Tecno Trolley Systems 12 Tecnovap 141 Tennant 73 TG Hylift 21 Trafalgar 138 Treleoni 110 Trojan Batteries 30 Truvox International 40 TVH 146 Unger Global 108 US Pumice Company 113 Universal Solutions 99 Vax Commercial 34 Vectair Systems 74/75 Vermop Salmon 117 Vikan 33 Vileda Professional 37 Wecovi 45 Werner & Mertz 19 Wetrok 109

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You can trust 3M to save you time and money Clean shiny ﬂoors and surfaces speak volumes about a company, but can be costly to maintain. That’s why it pays to choose 3M. We’ve been at the forefront of cleaning innovation for over 50 years, and we continue to lead the way in cleaning solutions designed to be simple, efﬁcient, durable, cost-effective and with low environmental impact. So, whatever the surface, however challenging the task, you can rely on 3M products to do the job harder and faster – and to cut your costs.

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