Digital highway to Norway

Altibox Carrier offer Dark Fiber, Spectrum Services and Wavelength Services with high capacity and low

latency throughout Norway and Europe.

Stavanger-Oslo

• New unique route between Stavanger and Oslo

Norway-UK

• New unique route between Stavanger and Newcastle

Skagen Fiber West

• New unique route between Oslo, Kolding/Esbjerg and Hamburg employees from 14% to 18% in 2022. Now, the biggest challenge we face is to increase the number of female technicians. One of the reasons why this is so difficult is because not enough girls choose the technical subjects in school. That is why we start early and try to cooperate with educational institutions, to promote this career path and connect students with our female role models within the industry. In time, I think we will get there. This summer, half our summer interns were female, so that is definitely a good start.”

“In general, we believe that a broad diversity and a variety of personalities create better results.”

What are the core values of the Scandinavian management philosophy?

“This philosophy is known to be focused on equality between employees and managers, and a down-to-earth mentality. Management involves their employees in decision-making, and there's a flat management structure. It’s a democratic, non-bureaucratic and collaborative way of managing.”

“This means that all employees are very enabled and very empowered. They can be creative, innovative and are able to make their own decisions for the best of the company. Then, with this level of trust established, a manager would expect an employee to take responsibility.”

“A key part of this is ‘psychological safety’, which means employees know that, if they do speak up, if they do engage and make decisions, there is room for mistakes. After all, we learn from mistakes.”

“We actually see the Scandinavian management style as a competitive advantage. It makes the whole organisation more productive, innovative and profitable.”

THE COMPANY VALUES ARE IN OUR DNAService Manager, Rikke Dishington

What is your personal philosophy for client relations?

“For me, it's important that our customers are satisfied. If a customer isn't satisfied, then I don't see the point of doing what we do.”

“So keeping the client satisfied is my number one priority. I would hate going into meetings and talking to clients if my job was to only put out fires!”

“And how to do so? One vital element is that every client has a dedicated contact person in the Service Management team. A person they can contact about anything and who knows their business and needs. No matter the size of the client, we build trust through this one-to-one relationship with them.”

“However, there’s this saying that ‘in order to treat everyone the same, you have to treat everyone differently'. And that's what I've been using as my go-to quote when managing clients. Because clients are different. They are different companies from different industries with different backgrounds and different needs. So, in order to keep them satisfied, we have to be flexible. We have to be able to adapt and to get to know them and really listen to what they have to say.”

How do the company values at large reflect the way you work with clients?

“Our vision and our values are our DNA. As a company, it should run through our veins and should feel as natural as breathing. So as a client, you can expect to see that demonstrated in whoever you talk to at Green Mountain.”

“Our mindset is customer-focused, and we always see things from a customer's perspective. When talking to us, you should always feel that we have got your back, and that we are on your team.”

“To do so, you need to have a foundation of trust, and to create trust, you have to be reliable and honest.”

“Transparency is really the key. For instance, we have created a reporting system - called Green Peak - where we share live and historical data with our clients. This way they always know what is going on in their data room environment. In addition, we also produce monthly reports on access management, incidents, changes and so on.”

“There is no sweeping under the carpet

Green Mountain uses

100% renewable power across its entire portfolio of sites, making it amongst the world’s most sustainable data centre providers.

- we are open and honest. And hopefully, they will find us knowledgeable and enthusiastic as well.”

SETTING THE GREEN STANDARDSustainability Manager, Torkild Follaug

Green Mountain is setting the green standard. Why is that industry leadership position so important to the company?

“To answer that, I think we have to go back to 2009, when the company was founded.

“Green Mountain was really founded on the idea of creating the world's most