Publisher
AutoZone Business & Technology
Store Support Center, Chihuahua
Chief Editor & Graphic Designer
Israel Perales
Editors
Pedro Ceballos
Ileana Casas
Gerardo Valenzuela
AUTOZONE BUSINESS & TECHNOLOGY STORE SUPPORT CENTER, CHIHUAHUA
BTSSC Hemingway
Ernest, Av Hemingway Ave 11517-A, Complejo Industrial Chihuahua, 31136
BTSSC Tecnológico
Av. Heroico Colegio Militar, 4701, Nombre de Dios, 31150
Thank you for reading us!
Special
04
05
07
15
17
19
7
7
On behalf of our over 120,000 AutoZoners providing WOW! Customer Service, I want to share my sincere thanks with you and your teams. From AutoZoners in our stores, Distribution Centers, Support Centers, ALLDATA, and around the globe, what you do each and every day for our customers, your fellow AutoZoners and the communities we serve matters and is at the heart of our company’s unique and powerful culture. Your ability to LIVE the Pledge is why AutoZoners are truly the best people and professionals in any industry.
In addition to putting customers first and taking care of our fellow AutoZoners, Living the Pledge also means making sound decisions, wise choices and always acting in a manner of the highest legal and ethical standards.
AutoZoners, I am beyond honored to work alongside each of you and, for over three decades, be a part of our amazing AutoZone family. Because of you, I deeply believe that our best days are ahead of us.
With sincerest thanks
As we close the chapter on Q2 and step into the vibrant beginnings of Q3, I find myself reflecting on the incredible journey we have embarked upon together on taking the BTSSC to the next level, I know it has not been easy, but it is already paying off. I hope the holiday season provided each of you a well-deserved break to enjoy precious moments with your families and loved ones. It is astounding to realize how swiftly time flies, and here we are, already gearing up for the challenges and opportunities that Q3 brings
As we move forward, it is imperative that we maintain our diligence and commitment to excellence in our respective roles The next two quarters are pivotal for us to push forward, striving not just to meet but to exceed our goals Each of us plays a crucial role in supporting our fellow Autozoners in the field at the stores, ensuring that we continue to deliver our unique 'WOW' customer service that sets us apart from the competition.
Iwant to mention that I have noticed the renewed vibrancy and energy within our office environment, a testament to the collective spirit and camaraderie that thrives among us.
This revitalization has not gone unnoticed, and we understand it brings its own set of challenges, such as the parking lot issue many of you have experienced. I Please be assured that we are acutely aware of these concerns and have already formed a committee dedicated to exploring various solutions to address them effectively.
As we embark on the remainder of the year, I encourage each of you to embrace the challenges ahead with optimism and determination. Let us push ourselves to go the EXTRA MILE, not just in pursuit of our individual and collective goals, but in fostering an environment of support, collaboration, and excellence Together, Living the pledge, we have the power to overcome obstacles, achieve remarkable success, and continue building a legacy of which we can all be proud
Thank you for your unwavering dedication and hard work Here is to a successful and fulfilling Q3 and beyond!
Warmest regards,
DAVID HINOJOS BTSC CHIHUAHUA
IT SERVICES, DIRECTOR CUSTOMER SATISFACTION
