Tempe Enterprise GIS Strategic Plan, July 2014 by David Heck

Enterprise Geographic Information Systems Strategic Plan July 1, 2014

TABLE OF CONTENTS TABLE OF CONTENTS

1.1. 1.2. 1.3. 2. 2.1. 2.2. 2.3. 3. 3.1. 3.2. 4. 4.1. 4.2. 4.3. 5. 5.1. 5.2. 5.3. 6. 6.1. 6.2. 7. 7.1. 7.2. 7.3. 7.4. 7.5. 7.6. 8. 8.1. 8.2. 8.3.

INTRODUCTION TO TEMPE ENTERPRISE GIS (GIS SERVICES) INCREASED WORKFLOW EFFICIENCY AND INTEGRATION STAKEHOLDER ENGAGEMENT AND DECISION SUPPORT ACCESS AND TRANSPARENCY GEOGRAPHIC INFORMATION SYSTEMS: DEFINITIONS AND CONCEPTS WHAT IS GIS? WHAT IS ENTERPRISE GIS? GIS AND THE REAL WORLD – SIMPLIFIED, CONTEXTUAL AND CONSTANTLY EVOLVING DEVELOPING TEMPE GIS SERVICES PROJECT VISION MISSION STATEMENT GUIDING PRINCIPLES SUSTAINABILITY OF SOLUTIONS DEVELOPMENT AND INNOVATION TEMPE’S PERSPECTIVE STRATEGIC GOALS STRATEGIC GOAL 1: COORDINATION OF TEMPE GIS SERVICES STRATEGIC GOAL 2: EDUCATION AND OUTREACH STRATEGIC GOAL 3: INNOVATION AND SPATIAL SOLUTIONS GIS SERVICES FOCUS AREAS FOCUS AREA 1. GIS FRAMEWORK FOCUS AREA 2. ASSESSMENT AND ENGAGEMENT RELATIONSHIP TO TEMPE’S GENERAL PLAN AND VISION LAND USE AND DEVELOPMENT ECONOMIC DEVELOPMENT CIRCULATION CONSERVATION OPEN SPACE, RECREATIONAL AND CULTURAL AMENITIES PUBLIC FACILITIES AND SERVICES GIS SOLUTIONS APPROACH GIS SERVICES GROUP STRATEGIC PARTNERSHIPS GIS STEERING COMMITTEE AND GIS USER GROUP

4 4 4 5 5 7 9 10 10 10 11 11 12 12 13 13 13 13 14 14 14 16 16 16 16 17 17 17 18 18 19 20

9. 9.1.

9.2.

9.3.

STRATEGIC INITITATIVES

STRATEGIC GOAL 1: COORDINATION OF TEMPE GIS SERVICES 21 INITIATIVE 1.1 DEVELOP AND MAINTAIN GEOSPATIAL STANDARDS AND GUIDELINES 21 INITIATIVE 1.2 COORDINATE IDENTIFICATION, DEVELOPMENT AND STANDARDIZATION OF CITYWIDE FOUNDATION SPATIAL DATA (COMMON GEOSPATIAL DATASETS USED CITYWIDE) 22 INITIATIVE 1.3 DEVELOP GEOSPATIAL DATA WAREHOUSE 22 STRATEGIC GOAL 2: EDUCATION AND OUTREACH 23 INITIATIVE 2.1 ADVANCE A RANGE OF EDUCATIONAL OPPORTUNITIES (FROM INTRODUCTORY TO MORE ADVANCED) RELATED TO GIS TECHNOLOGY AND APPLICATIONS 23 INITIATIVE 2.2 PROVIDE MATERIAL AND LEADERSHIP TO ADVOCATE FOR GIS IN TEMPE 23 STRATEGIC GOAL 3: INNOVATION AND SPATIAL SOLUTIONS 24 INITIATIVE 3.1 IDENTIFY COMMON GEOSPATIAL TECHNOLOGY NEEDS AND INNOVATIVE, USABLE TECHNICAL SOLUTIONS 24

10.

IMPLEMENTATION PLAN

11.

SUMMARY

APPENDIX A

1. INTRODUCTION TO TEMPE ENTERPRISE GIS (GIS SERVICES) Leveraging geographic information technology (GIT) in local government is basic to supporting many city functions such as developing maps, sharing data or automating tasks. However, GIT has the potential to change and expand the types of data and services offered and significantly enhance City operations, as well as special functions such as engaging local schools and tourism events or attracting new businesses or services to the area. A coordinated Enterprise Geographic Information System (GIS) should lead to Increased efficiency and effectiveness for City operations, Reduced redundancy and disparity in data and access to GIS resources, and Better communication between departments, the public and other agencies. A key consideration in achieving these benefits and building a successful Enterprise GIS is development of a GIS Vision that is adopted throughout City infrastructure, including individuals, department heads and public officials (an enterprise system). This means that access to GIS data and services cannot be relegated to one department or a single computer. A citywide GIS Vision offers many potential benefits including: More efficient workflows for developing, maintaining and sharing GIS data Reduced redundancy in the collection and maintenance of data, reports and maps Empowering users to discover new ways that they might use geospatial data Ensuring that all departments have access to the same high quality data Enabling timely and easy access to up-to-date data for all users even if the department is not considered high-use in their use of GIS. Success requires cooperation of all departments and users for entries into, and maintenance of, data in the enterprise geodatabase. Applications, maps, metadata and data standards should facilitate easy access and sharing to fit department and user needs, with the ability of users to offer feedback on changes to the system. Maintaining a high level of data quality and service to the users is vital to encourage data sharing, adherence to the developed standards, and a willingness to work with the system. A centralized GIS does not mean that all work, data and applications will be controlled or run through a single centralized group. High use departments, such as Water and Police, have GIS systems that are vital to their workflows and contain restricted access data. With a centralized system, baseline common GIS layers can be maintained and available to GIS users. Layers created and maintained by the high use departments can be shared and updated to the central GIS database, with systems in place to inform users of the data when changes have been made. 3

Baseline data, custom layers and layers maintained and shared by high use departments should adhere to a common set of Tempe Enterprise GIS Data Standards. Regular reviews should be conducted to evaluate the effectiveness of changes to GIS data standards and processes on workflows and the compatibility of Tempe GIS standards with their current software systems. While the benefits of GIS are many, they are also often qualitative in nature, such as increasing collaboration between departments or between the City and local businesses or citizens, more spatially informed decision-making, and increased efficiency in City business functions. Once a GIS is fully realized, these efficiencies can have a significant positive financial impact. These benefits can be viewed as falling into three general categories.

1.1. Increased Workflow Efficiency and Integration GIS allows integration of information from many different processes, systems and departments. This can result in unified data, analysis and map products, improved workflows within and between departments, and more informed spatial decisions. For example, inventories of city features such as lights, signals, signs, trees, fire hydrants can be tied directly to the location of these features, contain relevant information including the need for repairs or maintenance and the history of these procedures. This can then be symbolized on maps showing the status of repairs, history or other relevant information.

1.2. Stakeholder Engagement and Decision Support Decision support provides decision makers, stakeholders and the public with information that is relevant, useful, usable and timely. GIS based decision support enables analysis and visualization of different policies and data that might otherwise not be available or useful to decision makers. GIS also offers a means to share information with the public, business and other impacted groups throughout the policy decision process.

1.3. Access And Transparency GIS Services increase public access to data and information, as well as offering increased transparency in local government. Online mapping applications and service locators should organize information in a usable and intuitive way to support public access to City information. For example, information related to City services and departments, such as information about when your garbage is collected, parks or dog parks in your area, reports of potholes or graffiti, can be made available to the public in a way that is searchable by location. This level of geographic accessibility can be provided for processes and data managed in Tempe GIS that does not have a legal confidentiality constraint for being shared.

2. GEOGRAPHIC INFORMATION SYSTEMS: DEFINITIONS AND CONCEPTS GIS is a powerful and sophisticated means to manage large amounts of geographic data. Realizing the full benefits of GIS requires organizations to embrace that GIS is more than an automated decision tool, specialized software or mapping application. Selecting appropriate methods, maintaining well-documented and quality controlled data, and well-designed maps and visualizations are vital for developing better information and informed decisions. The foundation of a successful Enterprise GIS must start from a more complete definition of GIS and its constantly evolving nature.

2.1. What is GIS? Geographic Information Systems provide the ability to collect, manage, store, analyze, distribute and display all forms of spatially referenced data and attributes. Representing aspects of the real world as theme-based layers can provide a better understanding of locations, patterns, trends and relationships. GIS models the real world as sets of independent layers or themes that relate features, attributes and location. Since layers are spatially referenced, they overlay one another and can be combined for analysis and map displays. This means that we can go beyond just knowing where something is located to how it influences (or is influenced by) its surroundings. Source: ESRI http://bit.ly/1sh0Ed8 (last accessed 6.15.2014)

While many definitions of GIS exist, common elements speak to both functionality and components, such as Geographic Information Systems are a comprehensive, organized system of computer hardware, software, data, people and methods that seeks to capture, manage, analyze and display all forms of spatially referenced information.

Data (Content)

• Documents!or!other!records! • Images!(satellite,!pictures,! Lidar)! • Features!and!attributes!(such! as!manholes,!<iber,!land!use)!

Hardware

Software

Methods/ Procedures

People

Source:!Layer!Image!!(last!accessed!6.20.2014)! http://www.in.gov/gis/images/Picture1.png!!

• Servers!for!hosting!database(s)! • Computers!(accessing!services! and!creating!content)! • Scanners!

• GIS!software! • Web!interface! • Processes!for!sending!and! retrieving!data!from!the!server!

• Data!Standards!and!database! structures!(key!element!for! proper!function)! • Analysis!methods! • Procedures!for!creating!and! sharing!data! • Procedures!for!accessing!data! • Backup!processes! • Cartographic!Methods!

• Content!creators! • Consumers!(both!internal!to! the!City!and!the!public)! • System!administrators!

! 6!

The name itself also lends to a better understanding of the components and functions of GIS. Geographic. What is where? This can be as simple as identifying where things are located (e.g. where are all the water meters in the City) or as complex as analyzing how things are spatially related (e.g. are there more crimes in areas with more vacant housing) or change over time (e.g. land use and traffic patterns). Considerations include location, geographic scales of measurement and coordinate systems. Information. Data are organized into themes that link features with their attributes (e.g. for a roadways layer, the feature would be the roadways and their locations, and the attributes could be the road name, number of lanes, pavement quality, speed limit, etc.). GIS allows problems to be solved and/or meaningful information about attributes to be extracted. Both spatial and aspatial queries (ways to find specific information) are possible with GIS. Systems. Geographic methods and processes integrate with the physical components of GIS (computer hardware, software, people, and data) to support organized input, storage, manipulation, display and output of geographic information.

2.2. What is Enterprise GIS? The role of GIS in local government is more than simply making attractive maps, storing tables of data or automating a few tasks. GIS provides an opportunity to make significant changes in the ways that a City collects, maintains and uses data in its daily operations. In many organizations, GIS starts with individual users or departments implementing GIS to solve a specific problem or develop a new workflow. As the benefits are realized, others in the organization adopt GIS for their use. The growth of GIS in the organization often results in loosely related departmental systems, where the increased efficiencies seen in the individual departments are not realized for the whole organization due to redundant processes and data, as well as incompatible workflows. The concept of an Enterprise (organization wide) GIS is a key factor in the long-term success of any organizationâ&#x20AC;&#x2122;s GIS. Enterprise GIS is a unified, citywide resource that provides the geospatial data and products needed by users while minimizing unnecessary redundancies. Enterprise GIS can provide visualization, spatial data analysis, tools, maps, templates and data. Instead of maintaining copies of individual software and data in multiple locations, en enterprise architecture, delivers data, products, analysis and software processes as services, so that software and data housed in one or more locations can be accessed and used by all end users and stakeholders. This can result in decreased redundancy and increased efficiency and consistency. These benefits are achieved through adherence to standards and uniform methods in GIS data services, tools and products.

Enterprise GIS is not just a deployment of technology, but involves careful and ongoing coordination of an interdependent set of actors and elements, including

GIS Infrastructure: Technology, Data and Personnel

GIS Functionality, Access and Services Tiered Access, Services and Functions: Administrative Data creators, analysts, product makers Data and Product Consumers

Technology: Hardware/software/infrastructure People: Knowledge base, analysts, producers

Improve efficiency, productivity and access

Data: Geospatial data, attributes, content

Public access and transparency Coordination

Enterprise wide GIS management Leadership and department head support Strategic support for projects, programs, processes

Organized Data Creation, Conversion and Maintenance Data Handling: Processes to collect, process, store, maintain and distribute geospatial data Data Integration: Convert, standardize, and integrate data from multiple sources, applications and times

Identify, develop and maintain knowledge and skills related to handling spatial data Provide training and information materials Public service needs assessment Data Standards and Processes Metadata Standards: Enterprise wide, consistent metadata standards Management: Documentation, indexing, archiving Authoritative: Reliable, current, consistent data standards

2.3. GIS and the Real World â&#x20AC;&#x201C; Simplified, Contextual and Constantly Evolving GIS provides a simplified representation of the real world by describing the geography of our environment. While we often assume an intuitive understanding of spatial data (such as north is up on a map), in a GIS environment, formal data models govern how we represent realities that are often random, variable, complex, constantly changing with perceptions directly tied to the observer. These models allow computer-based representation of discrete features (water meters, roadways, trees), surfaces (elevation, slope), images (aerial photos, satellite images), networks (street networks, fiber, water), and three-dimensional models.

Source Image: https://origin.ih.constantcontact.com/fs163/1103599940643/img/172.jpg (last accessed 6.20.2014)

The management consideration here is that an Enterprise GIS is never â&#x20AC;&#x153;completeâ&#x20AC;?. Technology is constantly changing. The needs of the City and the public evolve. Geographic elements and activities are dynamic and changing. The potential benefits of an Enterprise GIS stem in part from its dynamic nature and the ability for the system to develop and grow with the needs of the City.

3. DEVELOPING TEMPE GIS SERVICES 3.1. PROJECT VISION Tempe will have a state-of-the art enterprise geographic information system (GIS) that improves efficiency, increases productivity, and enhances customer service within city agencies and the community. Formation of an Enterprise GIS Services Group (referred to as GIS Services in the remainder of this document) within the Information Technology Division (ITD) facilitates this vision through planning, coordinating, implementing and maintaining Tempe’s Enterprise GIS in order to leverage the full capabilities of GIS to support City business processes, community engagement and decision making.

3.2. MISSION STATEMENT Geographic Information Systems Services (GIS Services) is a strategic component of Tempe’s Information Technology Division (ITD), consisting of a core group of GIS professionals in ITD as well as personnel in high use departments. The GIS Services group will support City functions through Development/coordination and administration of the City’s foundation spatial databases, Providing GIS solutions support to departments already using or seeking to utilize GIS, and Providing mapping and data services to City departments, citizens, decision makers, and businesses. GIS Services provides high use departments with a geographic information technology structure that facilitates user’s ability to leverage geographic information technologies to effectively conduct their work for the City and their interactions with the public. A commitment to research, analysis and end user engagement will provide the technological leadership needed for long term success of Tempe’s Enterprise GIS by providing geographic technology solutions that meet current needs, as well as the ability to adjust to changing conditions, such as innovations in technology, or changes in priorities, needs, or economic conditions.

4. GUIDING PRINCIPLES The vision for Tempe Enterprise GIS focuses on providing GIS services that benefit City of Tempe workflows, services and public engagement. A well designed, maintained and supported Enterprise GIS, empowered users, and an established GIS Services group has the potential to address diverse City needs, including Demographic projections and economic analysis Infrastructure management, maintenance and improvements Routing of services, including garbage trucks and maintenance trips Planning for large events, including evaluating possible impacts to traffic, pedestrian flows, and emergency response Predictive geographic modeling Asset inventories Mapping historical sites and natural features such as trees Developing educational applications for historic areas or natural features in Tempe (location aware walking tours or static map tours for both schools and tourists) Tourism (providing information to tourists who come for local races or events to bring them into downtown or other areas of interest in Tempe) Emergency management preparation and homeland security assessments Social services and outreach Strategic goals lay the foundation for pushing GIS Service solutions beyond a tool meant to solely maintain current processes or make static maps to a comprehensive system that both supports existing processes and builds on the system capabilities of an Enterprise GIS infrastructure. In order to realize the potential benefits of GIS, the following guiding principles should be considered in developing strategic goals for Tempe GIS Services:

4.1. Sustainability of Solutions Use of resources should result in positive impacts for Tempe departments and the public. New GIS projects must balance expenditures (both time, money and other resources) with the project benefits and long-term sustainability of the project. Solutions customized solely to individual projects or departments may be possible, and desirable for special circumstances, but this approach is not viable for the long term. Solutions should seek to leverage economies of scale for the cost effective, long-term sustainability of projects.

4.2. Development and Innovation Cost effective and sustainable solutions balance support and maintenance of existing GIS processes and workflows with identifying and supporting workflows that would benefit from GIS. Long-term success requires innovation, not only in addressing known or self identified needs of stakeholder, but also by helping stakeholders discover what is possible.

4.3. Tempe’s Perspective As stated in Tempe’s General Plan (2030, p. 3) “Tempe is one of the oldest founded communities in the Valley and historically has been one of the most densely populated. Its position in the region is both advantageous and challenging. Land-locked Tempe falls in the middle of a large transportation commute zone, significantly impacting land use planning, environmental issues, public health, and safety.” As a geographic technology, consideration of Tempe’s unique spatial characteristics is vital in the development of any GIS goals, data, products and solutions. This is discussed further Section 7 (page 16).

5. STRATEGIC GOALS Guided by the principles of sustainable solutions, innovation and an awareness of Tempeâ&#x20AC;&#x2122;s geographic perspectives, the objectives for GIS Services focus on three fundamental strategic goals: Coordination of Tempe GIS Services, Education and Outreach, and Innovation and Spatial Solutions.

5.1. Strategic Goal 1: Coordination of Tempe GIS Services Develop and administer a centralized data warehouse (enterprise database) of foundation spatial data Coordinate activities and data that relate to the centralized database and core geographic services, including providing data standards, data management guidelines and support for identifying and implementing GIS solutions. Develop data structures, standards and guidelines for the centralized GIS database Facilitate the review of existing data structures, standards and guidelines currently present in high use departments in order to identify modifications that would both increase efficiency and align current standards with the centralized database. Support development of a comprehensive data catalog and clearinghouse through both GIS structures and well design metadata standards. Ensure the protection of sensitive and/or proprietary information while also supporting timely employee access to needed data and geographic technology services.

5.2. Strategic Goal 2: Education and Outreach Provide a platform for education about, and access to, geospatial data and applications for Tempe employees, decision makers and the public. Advocate for the use of GIS in Tempe business and project planning, including highlighting new applications where GIS may improve performance or outcomes

5.3. Strategic Goal 3: Innovation and Spatial Solutions Support spatially well informed decisions and community services by providing technological leadership, vision and support to City departments and decision makers. Develop, implement and maintain web-based applications to enable stakeholders to make spatially informed decisions. Work with City departments, decision makers, companies and citizens to coordinate GIS data sharing and services to support Tempe initiatives in areas such as economic development, public safety, environmental conservation and sustainability, and infrastructure.

6. GIS SERVICES FOCUS AREAS Focus areas serve as a guide to ensure that Tempe GIS achieves its strategic goals and meets the needs of the City. There are two general focus areas: (1) Framework for the system including standards, analysis and development; and (2) Assessment and engagement to ensure that the framework is informed by City needs, as well as properly understood and used.

6.1. Focus Area 1. GIS Framework Data Standards: Develop standards for data format, accuracy, and reliability. This includes acceptable timelines for data development and metadata standards. Data Development: Ensure that datasets in the centralized database meet the documented requirements of the data standards. Support implementation of the data standards in the high-use GIS departments. Spatial Analysis: Perform spatial analysis, using appropriate geospatial and statistical methods, to provide stakeholder with key information to support evaluation of complex problems and decision-making. Provide guidance to departments to uncover analysis options that may not have been considered previously. Development: Provide guidance to departments on leveraging GIS to improve workflows, services and applications. Support development of applications to allow departments to better leverage GIS Integration with Key Applications: Work with departments and vendors to integrate the Enterprise System with existing systems databases. Partnerships and Coordination: Develop citywide resources that facilitate sharing of data, development plans, applications and services within and between departments, city officials and the public. Identify partnership opportunities with other agencies or universities to foster innovation

6.2. Focus Area 2. Assessment and Engagement Outreach and Education: Implement outreach and education activities that support decision makers, users and the public in identifying opportunities to use existing, or suggest new, GIS data, services or applications. Support Services: Provide support and training to users on working with GIS and conforming to Data Standards. Provide training that helps users relate GIS functionality with their departmentâ&#x20AC;&#x2122;s strategic plans or mission statements. Accessibility: City GIS resources should be easily accessible and available for use to support City functions both on a day-to-day basis and special projects. Access standards should consider the confidentiality of data and information, as well as the network impact of providing access. However, security protocols and access requests procedures should 14

be developed to minimize large delays and/or backlogs in providing access for GIS projects. The level of control and interaction (complexity of functions, analysis availability, data creation or editing) should be matched to the experience and position requirements of the user. Partnerships: Identify opportunities for new partnerships with external partner agencies, businesses and the community, while maintaining existing relationships. Support Vital Services: Spatial data and resources should be available to first responders and law enforcement during emergencies that pose a threat to public safety, health or welfare. Resources and analysis should be made available for risk and threat assessment for vital services such as water, fire, and food security, as well as for emergency preparedness evaluation and emergency planning.

7. Relationship to Tempe’s General Plan and Vision An established enterprise GIS serves as a support structure for the vision and guiding principles of a City’s General and Strategic Plans. GIS can inform thinking about solutions and the potential impacts of initiatives (such as the potential impacts of a new commercial development on traffic congestion and infrastructure), and improve access to information about proposed initiatives and objectives in general plan updates (such as the online interactive maps showing differences in land use between Tempe’s 2030 and 2040 general plans). The guiding principles that serve as the framework for Tempe’s General Plan 2040 stem from Tempe’s commitment to enhancing livability and quality of life for Tempe residents and businesses, seeking to encourage growth while maintaining a high quality of life in the City. The guiding principles of Tempe General Plan 2040 focus on five central themes: balanced land use; enhanced quality of life and preservation of neighborhood characteristics; increased economic vitality; sustained mobility and greater accessibility; sustainability and environmental stewardship. In its mission to support City operations and services, there are opportunities throughout the general plan where GIS Services can support departments use of geospatial data to inform thinking and implementation of initiatives related to each of these central themes, such as the following.

7.1. Land Use and Development Support the concept of high-density activity centers and high-density, mixed use development. Enhance community assessments for food security and walkability. Assess impacts of redevelopment on neighborhoods, historical sites and accessibility. Inventory, map and analyze the distribution of public art, historical and archaeological sites to identify risks to preservation, focus preservation efforts and raise public awareness.

7.2. Economic Development Identify spatial characteristics in expense and revenue patterns to support identification of changes and trends in order to better predict future revenues and expenses, as well as identify methods to improve both.

7.3. Circulation Leverage GIS for effective prioritization and management of preventive maintenance and repairs for roadways, lighting, signals, bikeways and sidewalks. Facilitate review of transit routes including adjustments for road construction or special events. Support a truly multimodal circulation plan through visualization and identification of impacts from potential changes.

7.4. Conservation Monitor all aspects of water use, supply and quality. Identify spatial and temporal patterns to better identify changes and trends in water use or quality. Assess impacts of construction projects on air quality to better predict the type of mitigation needed for similar projects.

7.5. Open Space, Recreational and Cultural Amenities Monitor open space, habitats and historical sites for changes and risk assessment. Identify opportunities for promoting recreational opportunities, or identifying new opportunities, in Tempe.

7.6. Public Facilities and Services Leverage GIS for managing public facilities and services, including prioritization and management of public buildings maintenance and repairs, identification of energy saving strategies, and planning of new facilities. Support public safety initiatives through accurate data layers and planning support. Combine demographics and analysis to spatially align service programs and users, such as with programs for at risk youth.

8. GIS SOLUTIONS APPROACH The guiding principles, strategic goals and focus areas of GIS Services provide a framework for a solutions-based approach. Tempeâ&#x20AC;&#x2122;s Enterprise GIS should implement a hybrid approach to GIS management that pulls on the strengths of centralized GIS database management and distributed systems. Core GIS layers and services used by multiple departments should be maintained in the centralized GIS database. Departments with lower use volumes or those who are just beginning to implement GIS solutions work with the centralized systems. Higher use departments and those with more specialized needs will access the core data in the central database, while also being able to develop, edit, maintain and share data specific to their high use department. Not all of the data in these dedicated databases will necessarily be shared, or shareable, but should follow the GIS Data Standards developed by GIS Services.

8.1. GIS Services Group The individuals that make up the core staff of GIS Services are the foundation for developing a sustainable and beneficial GIS for the City. While important, GIS software is only a collection of tools, which if used without knowledge of spatial relationships, Tempe geography, and data standards, will not provide the full potential benefits to the City. Understanding of Enterprise GIS concepts, mastery of spatial concepts and their relationship to analysis will allow GIS Services to complete diverse tasks and identify solutions to problems that do not currently benefit from GIS. GIS Services initially will consist of an Enterprise GIS Manager, an Enterprise GIS Administrator and an Enterprise GIS Senior Programmer Analyst. The Enterprise GIS Manager will oversee the strategic plan for Tempe Enterprise GIS. This includes coordinating regional and interdepartmental collaboration, supervising the GIS Services group, working with other departments to ensure adherence to data standards and identifying ways that Enterprise GIS can help address problems. A key element to the use of GIS in the City will be providing educational opportunities for interested users and stakeholders. This could include workshops, online material or other hands on activities. The Enterprise GIS Manager will coordinate the development of these needed educational materials and training opportunities for differing groups using GIS in the City. The Enterprise GIS Administrator will be responsible for maintenance of the core spatial database, as well as proving support and oversight of the departmental databases in high use departments. This position will support development projects either through programming or supervision of programming efforts, along with performing complex spatial analysis.

Reliable access to the database is key to the success of GIS in Tempe, so the spatial database administrator will also review requests for access to data and ensure that connections to virtual servers are not overly complicated. This position will work with existing business systems to integrate those workflows/systems when possible. The Enterprise GIS Senior Programmer Analyst will manage projects, perform analysis and application design, support database management and data development, develop automation scripts and tools, and develop maps (including print, electronic (static) and dynamic web maps). This position will also support the identification of opportunities where GIS can improve current workflows or provide solutions to departmental challenges. The organization of Enterprise GIS Services, and the relationship between these positions and the GIS personnel in high-use groups, are shown in the organizational chart in Appendix A.

8.2. Strategic Partnerships Tempe embraces developing strong partnerships with the community, businesses, universities and other governmental agencies. There are many opportunities for GIS Services to develop partnerships with these groups to promote shared data resources, coordinate cross agency GIS projects, and to position Tempe as a leader in innovative GIS solutions. There are many possibilities for strategic partnerships including: Community Engagement. Tempe actively encourages public participation in City decisions, providing methods to communicate information to the public as well as receive input and feedback. There are many opportunities for GIS Services to engage the community by providing interactive web maps to communicate information about proposed changes, events or services, or to collect feedback or input from those impacted by these changes. Community Outreach. Tempe offers many classes and activities for both adults and children. Geocaching events, hackathons, location aware maps of historical areas would bring new options to engage the community and visitors alike. Tempe - ASU GIS Collaborative. Part of the Tempe General Plan 2040 focuses on the importance of a collaborative relationship between Tempe and Arizona State University (ASU). There are many opportunities for GIS Services to partner with educators and students, including those in the Masters in Advanced Study in GIS (MASGIS) and the Masters in Urban and Environmental Planning (MUEP), which are both part of the School of Geographical Sciences and Urban Planning. Collaboration offers many potential benefits to the City, while the opportunities to participate in City functions and special projects benefit both students and educators.

Partnerships with other governmental agencies including adjacent cities such as Phoenix, Scottsdale and Mesa, the county and state. These relationships provide benefits beyond shared resources or access to current data, such as the chance to learn from other agencies best practices, as well as their experiences with unsuccessful projects. It also provides opportunities for Tempe to be a leader in the GIS community in Arizona through innovative thinking, extensive departmental collaboration, community outreach and education, and usable support for decision makers.

8.3. GIS Steering Committee and GIS User Group Sustainable and cost effective solutions that address vital, pressing and broad impact needs for the City requires guidance from department managers, City leaders and GIS users. This guidance should include both operational and high-level decision making solutions, with recommendations being coordinated between a GIS Steering Committee and a GIS Users Group. The GIS Steering Committee (GISSC) consists of senior departmental leaders whose experience provides them with a thorough understanding of the City’s governance model and goals, existing and near future needs, resources, budget constraints and decision making processes. Additionally, there should one or two GIS “Power Users” who participate for one fiscal year before rotating off the committee. Under the guidance of the Enterprise GIS Manager, the steering committee would develop the Annual Work Plan, which lays out the major projects or initiatives that would be the focus of Tempe Enterprise GIS for the coming fiscal year. While the work plan refers to major projects or goals, it is still assumed that unplanned projects and routine work to support Tempe Enterprise GIS would be reviewed and addressed throughout the year in addition to any new initiatives. The GIS User Group (GISUG) would be open to Business Analysts, Power Users and employees who use GIS data, products or software in their positions. Members of the user group should have a solid understanding of the operational needs of their departments and/or the City. Under the guidance of the GIS Administrator, GISUG would identify workflows that would benefit from GIS, provide recommendations for projects to increase efficiencies, and provide feedback on prior implemented changes. The GIS Manager would review recommendations from GISUG, with major project recommendations being reviewed by the steering committee. This structure provides the chance to balance individual projects or initiatives with more broadly applied services.

9. STRATEGIC INITITATIVES The following initiatives support the strategic goals outlined in Section 5 (page 13), providing a strong foundation for implementation and advancement of an effective and successful system.

9.1. Strategic Goal 1: Coordination of Tempe GIS Services Develop and coordinate geospatial standards, guidelines and foundation spatial data. Initiative 1.1 Develop and maintain geospatial standards and guidelines Interoperability enables sharing and exchange of GIS data and processes across systems, users and organizations. Identifying best practices and establishing clear guidelines and standards will support the sharing and exchange of data and processes between city departments, other government agencies, businesses consuming or providing geospatial data, and the general public. Standards are a crucial instrument for the sharing of data and services. Data standards specify the information content for digital geospatial data, including but not limited to establishing common terminology, concept definitions, information content, attribute specifications, naming conventions, and projections. Metadata standards ensure that the organization knows what datasets they have, where they can find them, and the content and history of each dataset. Standards do not benefit an organization without a combination of enforcement and standards education for consumers and producers of data. Tasks Identify geospatial best practices (from industry and government) Establish the GIS Steering Committee Identify, review and update existing standards and practices Review the standards of other municipalities Conduct educational and outreach activities to familiarize stakeholders with the data standards and policies Outcomes Written standards, guidelines and policies for format and exchange of geospatial data Educational materials on the data standards and policies, and the benefits of adhering to those standards Common concepts and relationships between data and systems (semantics)

Initiative 1.2 Coordinate identification, development and standardization of citywide foundation spatial data (common geospatial datasets used citywide) Departments currently use a variety of datasets of varying quality and sourcing. There is a lack of widely accepted authoritative data with uneven access to information. Common data layers, attributes and geographies need to be identified and data layers created for citywide use to avoid duplication and ensure availability of data. Surveys of existing data and processes will uncover redundancies in data, storage and maintenance. These redundancies will be classified as essential or nonessential based on reviews with the steering committee and user group. While the goal will be to reduce redundancy where possible, some processes and systems may require some level of redundant data. In these cases, processes for disseminating data to/from these systems should be developed. Tasks Establish the GIS User Group Identify the datasets currently used in City workflows, including necessary redundancies. Identify datasets that should be incorporated Produce common base datasets with key attributes and geographies Outcomes Identification of datasets for inclusion in the data catalog Common base datasets with key attributes and geographies Initiative 1.3 Develop geospatial data warehouse Data discovery and delivery is key to successful implementation and use. Portals for data discovery and use both internal and external to the organization facilitate sharing of geospatial data. Tasks Implement an effective system for accessing the geospatial data warehouse (both internally and externally) Provide training on how to access the geospatial data warehouse Establish security requirements for access to geospatial data Outcomes Effective tools for exploring and accessing geospatial data

9.2. Strategic Goal 2: Education and Outreach Provide education and outreach to City employees and departments, the general public and decision makers (such as City Council). Initiative 2.1 Advance a range of educational opportunities (from introductory to more advanced) related to GIS technology and applications Geospatial information and products have the potential to enable more informed decisions. However, limited understanding of GIS technology and geospatial data means that these benefits may not be well known to potential information consumers. Providing informational and educational opportunities for city departments, decision makers and the general public will increase understanding of the technology and applications, spatial relationships and methods, use of data and the benefits of accessible GIS. Tasks Develop informational materials about the benefits and uses of GIS Develop educational materials for accessing GIS data including data standards, procedures and policies Facilitate training opportunities to further knowledge about geospatial concepts and analysis Outcomes Training options for geospatial data users/producers City departments and stakeholders that are aware of the standards, procedures and policies and their use/implementation Initiative 2.2 Provide material and leadership to advocate for GIS in Tempe Outreach activities increase awareness of available geospatial information and resources available through Tempeâ&#x20AC;&#x2122;s Enterprise GIS. While outreach activities have the direct benefit of increasing awareness, they may also provide broader benefits and opportunities such as educational and recreational activities for residents and visitors (such as guided map tours of historical locations in Tempe) or better exposure for businesses (location aware maps). Tasks Perform outreach to City departments about the use of GIS Develop a plan for community outreach activities Conduct outreach activities for the general public and city departments

Outcomes City departments and stakeholders that are more informed about GIS data and services (existing and planned) General public that are aware of the benefits of GIS and the (existing or planned) tools and access City departments and stakeholders that are aware of the standards, procedures and policies and their use/implementation

9.3. Strategic Goal 3: Innovation and Spatial Solutions Support spatially well informed decisions and community services by providing GIS leadership, vision and support to City departments and decision makers. Initiative 3.1 Identify common geospatial technology needs and innovative, usable technical solutions GIS needs extend beyond the development of geospatial data. User based assessments will provide the foundation for identifying unmet issues in current processes. The educational and training activities discussed in Initiative 2.1 and Initiative 2.2 will provide insight into potential GIS applications, data and technologies that may not have been considered previously since they were unknown to City departments and/or decision makers. Additional surveys or meetings with stakeholders will be key to identifying areas where GIS might benefit city operations, even if it has not been considered prior. Opportunities to apply for external grants to fund innovative solutions and programs should be followed when available for applicable projects. For example, outreach programs using GIS to explore Tempe (present or historical) might benefit from sensors at key locations or development of historic data. Tasks Facilitate workshops and outreach to assess common technical needs and identify possible solutions Engage with User Group and Business Analysts to identify technical needs Prepare solutions plan with initial prioritization Review the plan with steering committee and user group Outcomes Identify existing technical needs and propose(d) solutions Identify new application areas and propose(d) solutions A prioritized solutions plan for GIS solutions for existing and new application areas

10. Implementation Plan The strategic plan presents a vision for Tempeâ&#x20AC;&#x2122;s Enterprise GIS and GIS Services, along with specific goals and initiatives that serve as a roadmap for development. Along with GIS Services, implementing this strategic plan requires significant efforts and participation of the steering committee, user group, business analysts and users in the City. This plan should not be considered a static vision, but should be evaluated annually to assess progress, reevaluate priorities, define new initiatives and evaluate available resources (i.e. funding, data, people). The initiatives identified in this plan are interrelated with each serving as a valuable element for moving towards a successful enterprise GIS. While some of the initiatives will move forward at the same time, not all can be completed simultaneously. The following provides prioritization for moving forward with this plan. These initiatives are the foundation components of the strategic plan. Although they may progress at different paces, they will be undertaken in tandem. Initiative 1.1 Develop and maintain geospatial standards and guidelines GIS Services will develop standards and guidelines based on best practices and engage GIS users in the adoption and application of these standards. Initiative 1.2 Coordinate identification, development and standardization of citywide baseline spatial data (common geospatial datasets used citywide) Foundation datasets will be specified. Reviews of existing data will identify what data needs to be developed and what data exists. All data placed into the foundation dataset will be standardized as part of the process Development of the foundational data in part depends on knowing the data, accuracy and format standards prior to data creation or cleaning. Initiative 1.3 Development of geospatial data warehouse Foundational data must be discoverable and accessible to those who want geospatial data. The geospatial data warehouse depends on development of both standards and foundation datasets. Standards for data content, formatting and accuracy will facilitate data discovery. Standardized data allows the data to be discovered and used for common City operations.

The following initiatives are important components for ensuring that users are aware of the possible services and uses of GIS, that they know how to access the data, and that solutions support city operations. These initiatives will be implemented as needed throughout development of the enterprise system. As the needs for support and educational opportunities increase, more formal implementation should occur. Initiative 2.1 Advance a range of educational opportunities (from introductory to more advanced) related to GIS technology and applications Educational needs will exist starting with identification of datasets and moving forward. Those unfamiliar with GIS (or with a minimal exposure to GIS) will benefit from general exposure to what GIS can offer. As the system progresses, some users may benefit from more advanced educational opportunities related to map development and analysis. Initiative 2.2 Provide materials and leadership to advocate for GIS in Tempe With changes to data access and procedures, it is important to emphasize the benefits of GIS to city operations and the general public. As new procedures are close to being implemented, outreach and feedback will be vital in order to ensure that users adopt the procedures. Initiative 3.1 Identify common geospatial technology needs and innovative, usable technical solutions Identifying potential application areas depends on some level of developed data and standards, as well as educational opportunities so that people are familiar with GIS. This should occur more as the system proceeds. Usable solutions require feedback from the targeted user groups. This will be a key element here

Strategic Goals

Guiding Principles

Vision

11. Summary Enterprise GIS to support City operations and enhance customer service within city agencies and the community

Identify and develop GIS solutions that consider the unique needs and goals of Tempe. These solutions should be manageable and viable for long-term application, support city operations through innovation

Coordinate Tempe GIS Services

Education and Outreach

Innovation and Spatial Solutions

Develop and coordinate geospatial standards, guidelines and foundation spatial data.

Provide education and outreach to City employees and departments, the general public and decision makers

Provide GIS vision and support to City departments and decision makers to support spatially informed decisions

Geospatial Standards and Guidelines

Educations Initiatives

Innovation and Technical Solutions

Develop educational and information materials about accessing GIS data, standards and GIS skills (both introductory and advanced)

Assess needs beyond data, being aware of advances and changes to best practices, and implementing beneficial solutions

Initiatives

Develop standards and guidelines for content, format and accuracy Foundation Datasets Identify, standardize and develop foundation geospatial dataset Geospatial Data Warehouse Implement system for geospatial data discovery and use

Advocate Increase awareness of Enterprise GIS and projects both within City departments and the general public

ESRI ArcGIS Architecture

Publish (6080) * Normally a Copy

ESRI ArcGIS On-Line

Connect with Services

ArcGIS for Desktop Users

Any Publicly Available Services Connect with Services Publish (6080) Connect with Services HTTP(80)

Desktop Client These Applications can be on the same server

HTTP(80)

Web Client HTTP(80)

Mobile

Web Server Web Adaptor (IIS)

GIS Server(s)

Connect to ArcGIS Server Manager (6080)

GIS Server Administrator

Database Server (SQL Server)

Appendix A Organizational Chart

ENTERPRISE GIS SERVICES GROUP

DEPARTMENTAL GIS

Management

Enterprise GIS Manager Management and supervision of the Enterprise GIS Services group; interdepartmental and regional collaboration; coordination of interdepartmental services; strategic planning and vision; develop and implement GIS outreach and educational program; develop and maintain GIS standards, policies and procedures; GIS advisory committees (data, users, applications); support identification of proper spatial analysis and statistical methods

DEPARTMENTAL GIS SUPERVISOR

Organizational structure related to specific departments

Applications, Analysis, Development, Support

Enterprise GIS Administrator (Supervisory or Nonsupervisory) Project management; problem evaluation, solutions planning and support; spatial database management, maintenance and design; application design, development and maintenance; algorithm design; data modeling; statistical modeling; systems architecture; complex analysis; automation and programming; training and support of departmental GIS staff; assist in implementation and ongoing use of GIS standards and policies (quality control and assurance); interface with department GIS users to coordinate updates and sharing of data and permissions; support identification of proper spatial analysis and statistical methods

! ! ! ( " # %

" # %)

GIS Coordinator (Supervisory)

% !

Enterprise GIS Programmer Analyst Development of well designed visualizations and map products and templates; develop, manage and maintain GIS datasets; automation of processes; customization of desktop and web mapping interfaces; training and support of non-GIS staff

GIS Analyst (Non-Supervisory)

! % !

Enterprise GIS Technician Cartography and visualization; data processing and entry; data maintenance; basic analysis; support non-GIS staff map development

Project management; production and control of departmental GIS system updates; maintain production standards; publish reports related to project tracking and backlogs; developing and maintaining maps related to the departments GIS for use by City or the public; coordinate data management, sharing, updates and standards between the departmental GIS and GIS Services; quality control; automation of processes; complex analysis; training documentation and support

Coordinate and complete mapping projects, database updates, production and sharing of GIS data and products; support to non-GIS or GIS users in the City or the Public; coordinate data management, sharing, updates and standards between the departmental GIS and GIS Services; assist with quality control and assurance; coordinate and track projects; process automation; analysis GIS Technician

Data, Analysis, Support, Production

Development of well designed visualizations and map products and templates; develop, manage and maintain GIS datasets; quality control and assurance; perform spatial analysis; automation of analysis methods or processes; customization of desktop and web mapping interfaces; training and support of non-GIS staff

Support, Production

Data, Analysis, Support, Production

Enterprise GIS Senior Programmer Analyst

Data, Analysis, Application, Support, Production

Administrator: possible supervision of staff (such as technicians)

Cartography and visualization; data processing and entry; data maintenance; basic analysis; support non-GIS staff map development

* ! ! ! # " ! !% ! ! ! ! # ! " ! ! ' % " ! !% " ! " ! ! ! & % ! & $ " ! % $ ! " '

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