UED Spec Document - #14103 Resolution Center Claim Type Switching
UED Spec Resolution Center Claim Type Switching (#14103) Product Marketing Manager: Chris Wang Responsible for initiating UED Spec and coordinating with the rest of UED team to deliver the spec on time
UED Lead: Richard de la Rosa Responsible for initiating UED Spec and coordinating with the rest of UED team to deliver the spec on time
UED Team Content: Bryan Wright Responsible for final content including copy edit, legal review and adaptation
UI Designer: David King Responsible for user flow, wire frames and interaction details
Visual Designer: David King Responsible for final mock-ups, graphic assets and pixel level details
Revision History Revision Date
Author
Description of Changes
7/13/2008
David King
Scope
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Table Of Contents Summary Of Objectives
3
Associated Documents
3
Globalization Overview
4
Globalization Checklist
5
Flow Diagrams 1. Flow Diagram: SNAD (Item)(Significantly Not As Described) 2. Flow Diagram: INR (Item Not Received) 3. Flow Diagram: Claim Type Switch: Dispute 4. Flow Diagram: Claim Type Switch: Claim 5. Flow Diagram: Claim Type Switch: Appeal
6 7 8 10 12
Interaction Details Figure 1.1 Page Title Goes Here
9 10
Visual Design Figure 1.1 Page Title Goes Here
12 13
Content Figure 1. Figure 2.
14 15 17
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Summary Of Objectives Create flow and pages to represent the functionality and user experience of Resolution Center: Claim Type Switching. 1. Buyer and Seller Facing Pages 2. Admin Tool (Agent Facing) Pages
Associated Documents Functional Spec: https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6280409&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=& Content Documents: https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=& Flow Documents (Diagrams): https://clarity.paypal.com/niku/app?action=dms.viewFile&fileId=6318489&fileName=claim%20type%20switch%20 %20%20flows.pdf Flow Documents (Page Flow): https://clarity.paypal.com/niku/app?action=dms.viewFile&fileId=6343275&fileName=14103%20res%20ctr%20 cts%20page%20flow%2005.pdf
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Globalization Overview Localized Countries: Country
Release
United States (US)
x
Canada (CA)
x
Note
Switzerland (CH) China (CN) Australia (AU)
x
United Kingdom (UK)
x
Germany (DE) France (FR) Italy (IT) Spain (ES) Austria (AT) Netherlands (NL) Belgium (BE) Poland (PO) Japan (JP) This page was mysteriously left blank Non-Localized Countries: Country
Release
Note
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Globalization Checklist Check [X] each item below that your feature design complies with. For items that are unchecked, provide an explanation in the Comments section, referencing the page number/s in the spec. See the Global Checklist Guidelines for more details and examples. To submit feedback and suggestions about this checklist, send email to “DL-PP-M-UI-Design-Global-Checklist�. #
Checkbox Item and Description
1.
[ ]
Text Length Allow for a minimum 30% increase in text length for translation. Check the effect of translation on vertical and horizontal layouts, e.g. tables, columns and containers
2.
[ ]
Embedded Widgets Avoid embedding images, fields or controls within sentence structures
3.
[ ]
Page Layout Allow flexibility for changes in content and components (e.g. adding or removing components) in localization
4.
[ ]
Image Size Keep page layouts flexible to accommodate changes in image size during localization. Consult Visual Design
5.
[ ]
Font Size If specifying a non-standard font size, use a minimum size of 11px for Latin scripts. For character based languages such as Chinese, use a minimum size of 12px Regular or 14px Bold
6.
[ ]
Formatting Conventions Consider local formatting conventions for date, currency, numeric format, address and phone
7.
[ ]
Translation Consider translation issues for all content. Consult PayPal Content Guidelines
8.
[ ]
Printable Pages Limit the width of printable pages to 630px
9.
[ ]
Page Download Time Create lightweight pages by minimizing use of images, reuse existing components and standard CSS styles
#
Comments
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UED Spec Document - #14103 Resolution Center Claim Type Switching
fig. 1.0 Templates: SNAD Flow
Dispute
Escalate
Disagrees/ No Response
Seller Response
1. Proof of Refund 2. Partial Refund 3. Request Police Report
1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request
1. Seller Offers Refund 2. Buyer Returns Item
Buyer Response
PayPal Review Buyer Return
Buyer Accepts Partial Refund
Seller Wins
Buyer Return (Await Tracking)
Seller Review Tracking
PayPal Review Tracking Not Accepted
Timeout
Tracking Approved
Closed
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UED Spec Document - #14103 Resolution Center Claim Type Switching
fig. 1.0 Templates: INR Flow
Dispute
Escalate
Full Refund
Await Seller Response
Accept Tracking
Buyer Response
Proof of Refund
PayPal Review
Closed
Appeal
New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To
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UED Spec Document - #14103 Resolution Center Claim Type Switching
fig. 2.0 Claim Type Switch: Dispute Flow Dispute
1.0 Modified Page Resolution Center Dispute Detail - # ID and Status (Buyer) Messages Options Switch Claim from INR to SNAD
1. Escalate this dispute to a PayPal Claim
N
2. Close this dispute
Y
3. Switch the reason for dispute (tutorial / instructions / learn more - specific to auto-escalate to claim when switching from INR to SNAD)
1.0 Email (Buyer)
1.0 Email (Seller)
1. INR Dispute Cancelled 2. Switch to SNAD: auto-escalate to SNAD 3. SNAD Claim received: await seller response
1. Buyer rec'd item: INR Dispute Cancelled 2. Buyer has filed SNAD Claim 3. Request Seller Response to SNAD Claim (# Days)
Escalate
1.0 Modified Page Resolution Center Claim Detail - # ID and Status (Buyer)
1.0 Modified Page Resolution Center Claim Detail - # ID and Status (Seller)
1. Your INR has been Closed 2. Your Switch has been rec'd - in doing so, it has been automatically escalated to a SNAD Claim
1. INR Dispute has been Closed 2. Buyer has Switched Dispute Reason to SNAD - in doing so, it has been automatically escalated to a claim (SNAD)
What happens next
What happens next
Await Seller response
Await Seller response
If you have resolved this problem, you can cancel this claim anytime
If you have resolved this problem, you can cancel this claim anytime
Full Refund
Await Seller Response
Accept Tracking
Buyer Response
Proof of Refund
PayPal Review Disagrees/ No Response
Seller Response
Closed 1. Proof of Refund 2. Partial Refund 3. Request Police Report
1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request
Appeal
1. Seller Offers Refund 2. Buyer Returns Item
Buyer Response
PayPal Review Buyer Return
Buyer Accepts Partial Refund
Seller Wins
Buyer Return (Await Tracking)
Seller Review Tracking
PayPal Review Tracking Not Accepted
Timeout
Tracking Approved
Closed
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UED Spec Document - #14103 Resolution Center Claim Type Switching
For full size flow diagram please click the following link: Flow Documents: (PDF versions of Flows) https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=&
New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To
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UED Spec Document - #14103 Resolution Center Claim Type Switching
fig. 3.0 Claim Type Switch: Claim Flow Dispute
Escalate
1.0 Mod Pg: Res Ctr Dispute Escalation Confirmation (Buyer) - Your dispute has been escalated 1. If you have resolved this problem, you can cancel this claim anytime 2. If you have received the item while this claim was being processed, but it is not as described, you can switch (escalate) to SNAD claim
1.0 Mod Pg: Res Ctr (INR) Claim Detail (Buyer) Your INR has been escalated to a claim What happens next Await Seller response
Y
Switch Claim from INR to SNAD
N
1.0 Email (Buyer)
1.0 Email (Seller)
1. INR Claim Closed 2. SNAD Claim rec'd: being processed
1. Buyer rec'd item - INR Claim Closed 2. Buyer has filed SNAD Claim 3. Request Seller Response to SNAD Claim (# Days)
Disagrees/ No Response
Seller Response
Full Refund
Await Seller Response
Accept Tracking
Buyer Response
1. If you have resolved this problem, you can cancel this claim anytime 2. If you have received the item while this claim was being processed, but it is significantly not as described, you can switch the claim here (tutorial / instructions / learn more - specific to auto-escalate to claim when switching from INR to SNAD)
Proof of Refund
1. Proof of Refund 2. Partial Refund 3. Request Police Report
1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request
1. Seller Offers Refund 2. Buyer Returns Item
PayPal Review Buyer Response
Closed
PayPal Review Appeal
Buyer Return
Buyer Accepts Partial Refund
Seller Wins
Buyer Return (Await Tracking)
Seller Review Tracking
PayPal Review Tracking Not Accepted
Timeout
Tracking Approved
Closed
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UED Spec Document - #14103 Resolution Center Claim Type Switching
For full size flow diagram please click the following link: Flow Documents: (PDF versions of Flows) https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=&
New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To
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UED Spec Document - #14103 Resolution Center Claim Type Switching
fig. 3.0 Claim Type Switch: Appeal Flow
1.0 Existing Page SNAD Selection Reasons
1.0 Email (Buyer)
1.0 Email (Seller)
- New Case Opened (SNAD) - Await Seller Response (# Days)
- Buyer has Appealed Case - New Case Opened (SNAD) - Await Response (# Days)
1.0 Mod Pg: Res Ctr (SNAD) Claim Details (Buyer)
1.0 Mod Pg: Res Ctr (SNAD) Claim Details (Seller)
- New Case Opened - (APPEAL) SNAD Claim (# ID) - Cancel Claim (Link)
- New Case Opened - (APPEAL) SNAD Claim (# ID) - Require Seller Response
Dispute
Disagrees/ No Response
Seller Response
Escalate
1. Proof of Refund 2. Partial Refund 3. Request Police Report Full Refund
Await Seller Response
Accept Tracking
Buyer Response
Proof of Refund
1. Seller Gives Full Refund 2. Seller Agrees to Partial Refund Request
1. Seller Offers Refund 2. Buyer Returns Item
Buyer Response
PayPal Review PayPal Review Closed
Buyer Return
Buyer Accepts Partial Refund
1.0 Mod Pg: Res Ctr Claim Details (Buyer)
1.0 Mod Pg: Res Ctr Claim Details (Seller)
- (Notify) BUYER has lost case - INR Case (# ID) is now closed - (What Happens Next) APPEAL LINK
- (Notify) BUYER has lost case - INR Case (# ID) is now closed - Case Summary Table
Appeal Seller Wins
Buyer Return (Await Tracking)
Seller Review Tracking
PayPal Review Tracking Not Accepted
1.0 Mod Pg: Res Ctr Claim Details (Buyer)
Timeout
1.0 New Page - Appeal Conditions - Claim Switch Conditions - SNAD Claim Escalation
- Case (# ID) is now closed - APPEAL is being processed - Case Summary Table Continue
Tracking Approved
Back to Res Ctr Case Page
1.0 Mod Pg: Res Ctr Claim Details (Seller) - (Notification) BUYER has lost case - INR Case (# ID) is now closed - Case Summary Table
Closed
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UED Spec Document - #14103 Resolution Center Claim Type Switching
For full size flow diagram please click the following link: Flow Documents: (PDF versions of Flows) https://clarity.paypal.com/niku/app?action=dms.ProjectsfileManager&folderId=6311622&returnAction=dms.Projec tsFileManager&cancelAction=dms.ProjectsFileManager&actionItemId=&id=5004415&type=Projects&taskID=&from Page=&rootFolderId=&
New Page Modified Page Existing Page Non-PayPal Page Email Pop-up Page WAP Page SMS Message IVR Call System Decision Concurrent Actions Continue From/To
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UED Spec Document - #14103 Resolution Center Claim Type Switching
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Interaction Details
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.1 Resolution Center - Open Dispute
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Type
Behavior
Type
Behavior
Type
Behavior
Type
Behavior
Type
Behavior
Module B: Label
Module C: Label
Module D: Label
Module E: Label
Module F: Label
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.2 Dispute Reason
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Type
Behavior
Type
Behavior
Type
Behavior
Type
Behavior
Type
Behavior
Module B: Label
Module C: Label
Module D: Label
Module E: Label
Module F: Label
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.3 Dispute Details (INR - Seller View)
A
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
How dispute resolution works
Link
Brings user to tutorial pages explaining the dispute resolution process
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.4 Dispute Details (INR - Buyer View)
A
C
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Status Content
Content
Non-interactive information content. Status and next step information for buyer
Label
Type
Behavior
Dispute Change Link
Link to instantiation
Link brings user to change current flow to new flow (change INR dispute to SNAD claim flow)
Label
Type
Behavior
How dispute resolution works
Link
Brings user to tutorial pages explaining the dispute resolution process
See Content doc. Pg 02 Module B:
See Content doc. Pg 02 Module C:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.5 End Dispute (INR), Escalate to Claim (INR) - Reason Select (Conditional Checkbox)
A
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Additional information check box
Check box
User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
See Content doc. Pg 03 Module B:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.6 Dispute Switch (Conditional Checkbox)
A
B
C
D
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Change your dispute reason
New title and content
Inform user of the conditions involved in changing their INR dispute (to a SNAD claim)
Label
Type
Behavior
Additional information check box
Check box
User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
Label
Type
Behavior
Error alert
Alert notification
New content: alerts user that clicking the check box is a condition of proceeding forward from this page
See Content doc. Pg 04 Module B:
See Content doc. Pg 04 Module C:
Module D:
See Content doc. Pg 04
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.8 Claim Details (INR - Buyer View)
A
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Claim Details What Happens Next: content with link to change INR claim to SNAD claim
New content and link
New content informing user of availability of claim change; link to enable claim change
Label
Type
Behavior
How dispute resolution works
Link
Brings user to tutorial pages explaining the dispute resolution process
See Content doc. Pg 05 Module B:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 1.9 Claim Details (INR - Seller View)
A
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
How dispute resolution works
Link
Brings user to tutorial pages explaining the dispute resolution process
See Content doc. Pg 06
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.0 Claim Switch (Conditional Checkbox)
A
B
C
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Change your claim reason
New page, title and content
Inform user of the conditions involved in changing their INR claim (to a SNAD claim)
Label
Type
Behavior
Additional information check box
Check box
User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
See Content doc. Pg 07 Module B:
See Content doc. Pg 07 Module C:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.1 Dispute Item Reason Select (SNAD - MIPS Option)
A
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Optional: MIPS case text boxes
Text boxes
Text boxes appear per item in MIPS cases. Enable user to provide further description in addition to automated checklist process. (2000 character limit)
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
Module B:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.2 Claim Details (Confirm change INR to SNAD) (SNAD - Buyer View)
A
B
C
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Alert notification
Alert box
New alert content: notify user that they have successfully changed their INR dispute to an escalated SNAD claim.
Label
Type
Behavior
Claim Details What Happens Next: content with link to change INR claim to SNAD claim
New content and link
New content informing user of availability of claim change; link to enable claim change
See Content doc. Pg 09 Module B:
See Content doc. Pg 09 Module A (Conditional to Appeal): Label
Type
Behavior
Page Title
Title
Conditional (Appeal Case): Not as described - Claim - Appeal #PP123-456-789
See Content doc. Pg ??
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.3 Claim Details - Case Lost (SNAD - Seller)
B
A
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
How dispute resolution works
Link
Brings user to tutorial pages explaining the dispute resolution process
Label
Type
Behavior
Page Title
Title
Conditional (Appeal Case): Not as described - Claim - Appeal #PP123-456-789
Module B:
See Content doc. Pg ??
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.4 Claim Details - Case Lost (INR - Buyer)
C
A
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Content and Appeal link
Text and text navigation link
Content informs buyer of status of case (lost); provides link to open appeal process
Label
Type
Behavior
How dispute resolution works
Link
Brings user to tutorial pages explaining the dispute resolution process
See Content doc. Pg 11 Module B:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.5 Claim Appeal (Conditional Checkbox)
A
B
C
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Appeal claim decision
New title and content
Inform user of the conditions involved in appealing their claim decision and re-opening a case to do so
Label
Type
Behavior
Additional information check box
Check box
User must agree to provide information to PayPal’s investigation of their case, in order to continue with this action
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
See Content doc. Pg 12 Module B:
See Content doc. Pg 12 Module C:
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Figure 2.6 Admin Tool - Creat Case - Switch Case
A
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Switch case button
Instantiation Button
Provide admin new label to ‘switch case’ when appropriate (from ‘create case’)
See Content doc. Pg 13
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UED Spec Document - #14103 Resolution Center Claim Type Switching
O
A
ut
of
Sc
op
e
Figure 0.0 Tutorial 01 (Buyer View)
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Tutorial (Buyer): Step 4 content
Text
Content and links to describe dispute resolution processes; include content regarding dispute/claim change process
Label
Type
Behavior
Tooltip/Balloon callout
Content
Describes dispute/claim change conditions to buyer
See Content doc. Pg 14 Module B:
See Content doc. Pg 14
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UED Spec Document - #14103 Resolution Center Claim Type Switching
O
A
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of
Sc
op
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Figure 0.0 Tutorial 02 (Buyer View)
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Tutorial (Buyer): Step 5 content
Text
Content describing dispute resolution processes; include content regarding dispute/claim change process
See Content doc. Pg 15
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UED Spec Document - #14103 Resolution Center Claim Type Switching
O
ut
of
Sc
op
e
Figure 0.0 Tutorial 01 (Seller View)
A
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Tutorial (Seller): Step 3 content
Text
Content describing dispute resolution processes; include content regarding dispute/claim change process
See Content doc. Pg 16
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UED Spec Document - #14103 Resolution Center Claim Type Switching
O
A
ut
of
Sc
op
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Figure 0.0 Tutorial 02 (Seller View)
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Tutorial (Seller): Step 4 content
Text
Content describing dispute resolution processes; include content regarding dispute/claim change process
See Content doc. Pg 17
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UED Spec Document - #14103 Resolution Center Claim Type Switching
A
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Content
Content Adaptation
Provide user with clear explanation on disputed items selection. Decision point for user to differentiate remaining disputed items from previously disputed items that are now resolved and should no longer continue as disputed items.
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
Type
Behavior
Module B:
Module C: Label
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UED Spec Document - #14103 Resolution Center Claim Type Switching
A
B
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UED Spec Document - #14103 Resolution Center Claim Type Switching
Page Overview: Page Type: Module A: Label
Type
Behavior
Content
New Content
Content to describe when user has ‘unchecked’ an item in disputed item selection, to denote the reason the item dispute is closed.
Label
Type
Behavior
Continue, Cancel buttons
Instantiation Buttons
Button labels may be subject to page conditions and placement in flow.
Type
Behavior
Module B:
Module C: Label
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Content This section provides final content.
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UED Spec Document - #14103 Resolution Center Claim Type Switching
NOTES: • All content displayed in RED denotes dynamic data. Actual display should be in default font color. • Comments to implementation teams are called out and entirely in GREEN. These should not be included on the page. • International content: If content is the same as source content, it is indicated for the relevant module. If content has been changed, the new content is displayed in the specific module. Figure 1. (Source) US Content Module A: Content for module A Module B: Content for module B Module C: Content for module C Figure 2. (Source) US Content Module A: Content for module A Module B: Content for module B Module C: Content for module C UK Content Module A: Content for module A Module B: Content for module B Module C: Content for module C
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UED Spec Document - #14103 Resolution Center Claim Type Switching
DE Content FR Content AU Content ES Content NL Content
PayPal Inc. Confidential and Proprietary
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