Solutions Guide
Compliance, Information Governance & eDiscovery Solutions for the Healthcare Industry
Keep your staff connected to each other and with patients, all with the assurance that their communications are controlled, monitored, captured and archived in a way that meets healthcare industry requirements.
As the cost of healthcare continues to rise, consumers are demanding higher quality of
The Actiance Platform
care and the best, most responsive customer service. At the same time, providers and their stakeholders are looking for ways to improve operational efficiencies that drive down their
Vantage
costs and that improve their bottom line.
Simplifies management, control and security for business
Giving doctors, clinicians and other hospital staff access to new and existing
communications to facilitate
communication and collaboration technologies is a practical and cost-efficient way for
compliance with legal, regulatory
healthcare companies to achieve these results. Enterprise and public social, instant
and governance requirements
messaging, and other communication networks can help improve productivity by keeping staff connected in real-time to each other and with patients, vendors, and insurers.
Socialite Controls social network features,
A Challenging Regulatory Environment
integrates compliance and sharing
Understandably, healthcare companies have been cautious about letting staff use these
capabilities into other applications,
networks because of legal and regulatory concerns. New laws and regulations have
monitors content, alerts about
increased oversight of healthcare providers and insurers, who also face increasingly
concerns, and makes retrieving
aggressive enforcement. As a result, organizations must closely audit, manage and report
content faster and less costly.
on employee activities and the content they share on these networks. They must also strengthen security capabilities to safeguard sensitive data like protected health information
Alcatraz
(PHI) that may be communicated or shared between staff members or with insurers.
Archives mail and other real-time communication channels that
Increasing Litigation and eDiscovery Costs
reduces the cost of eDiscovery by
Healthcare providers and insurers are also vulnerable to lawsuits from a wide variety of
uniquely displaying dynamic social
litigants, which can translate into higher costs and risks. Emerging trends show that the
content in context.
electronic communications of employees, including their social networking activity, are being requested as evidence. Healthcare providers making a foray into social business need to be prepared for these types of requests. This means putting in place processes and technology that allow them to quickly archive, retrieve, and export relevant content from real-time communication networks.
Trusted Governance for Business Communications The Actiance platform provides the governance healthcare companies need to enable new and evolving forms of communication and collaboration in a way that satisfies their unique compliance requirements. It provides the unified control, security, archiving, and discovery capabilities they need confidently support and drive adoption of virtually any network. With widespread, compliant access, your staff can share content and ideas anywhere, anytime while protecting your business and its sensitive information. Only the Actiance platform has TrueCompliance™ technology, a set of capabilities that helps you meet the strictest compliance requirements for the DOE, FERC, NERC, EPA, CFTC, and SEC. It includes features like real-time content filtering with advanced pattern matching, tamper-proof archiving, and guaranteed preservation of message or conversation order, non-circumvention, and data delivery to your archiving system. Actiance’s platform draws upon its extensive experience in compliance, which has helped make it one of the most trusted solutions in the industry. It’s used by millions of professionals at over 1,600 companies in a variety of industries, including the top 10 US banks, the top 5 Canadian banks, and 8 of the top 10 European banks.
Summary of Key Requirements Affordable Care Act Medical loss ratio: Medicare Advantage organizations are required to keep documents and records for 10 years from the date that calculations were reported to CMS. Part D sponsors are required to maintain documentation for 10 years.
ERISA Regulates health plans offered by private employers and unions, includes specific information availability requirements.
COBRA Provides rights to temporary continuation of group health plan coverage for employees, retirees and family members at group rates when coverage is lost due to certain qualifying events.
HIPAA Final Omnibus Rule / HITECH Security rule Covered entity must maintain, until six years after the later of the date of their creation or last effective date, written security policies and procedures and written records of required actions, activities or assessments. Privacy rule Protects all “individually identifiable health information” held or transmitted by a covered entity or its business associate, in any form or media, whether electronic, paper, or oral. Breach notification rule Following a breach of unsecured protected health information, covered entities must provide notification of the breach to affected individuals, the Secretary of Health and Human Services and, in certain circumstances, to the media. In addition, business associates must notify covered entities if a breach occurs at or by the business associate. Notification must occur within 60 days of the incident.
Key Benefits Actiance understands that healthcare companies need instant access to communication, collaboration, and social networks in order to keep medical processes running smoothly. We enable companies to fully harness the potential of these real-time communications while meeting the strictest regulatory and information governance requirements.
Info Tech Streamline governance management for all your communications and collaboration platforms. • Simplify process and reduce the amount of resources needed to be committed • Increase productivity • Lower your operating costs and overall total cost of ownership
Compliance Teams Be confident that no matter how your staff connects, your industry and regulatory obligations are met. • Ensure adherence to regulatory, eDiscovery and corporate governance guidelines • Mitigate the risk of costly sanctions for inadequate recordkeeping • Facilitate faster retrieval of relevant content
Litigation Staff Be prepared for litigation with evidence records that can be retrieved in a timely and cost-efficient manner • Control the rising cost of eDiscovery • Perform legal hold on all real-time communications • Defend your organization against litigation claims
End Users
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