www.durham.gov.uk
r fo nce e m ere p e ref e K re 1 tu fu
Welcome Welcome to your comprehensive guide to all Durham County Council services.
Inside...
Pages 24-25 Care
Pages 4-5
Contact information and Customer Access Points
Page 26
Adult learning and employability
Pages 6-7
Waste and recycling
Page 27
Business
Pages 8-9
Benefits, welfare and support
Pages 28-29 Environmental
Pages 10-11 Roads
and travel
Pages 12-13 Housing
Pages 30-31 Parks
centres and sport
Page 14
Planning and building control
Page 35
Page 15
Crime and community safety
Pages 36-37 Libraries,
Pages 18-20 Children Page 21
and families
Births, deaths, marriages and civil partnerships
Pages 22-23 Healthy
living and health support services
When you have finished with this guide, please recycle it.
This guide costs 14p a copy. It is written and designed by Durham County Council, printed by Acorn Web Offset Ltd and distributed by The National Leaflet Company and Royal Mail.
issues
and outdoors
Pages 32-34 Leisure
Pages 16-17 Schools
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and support for adults
Volunteering history and heritage
Page 38-39
Museums, culture and events
Page 40
Local markets
Pages 41-43 Have
your say and Area Action Partnerships
Pages 44-47 How
to contact your councillor
Please ask us if you would like this document summarised in another language or format. Braille
Audio
Large print
durhamcountynews@durham.gov.uk
At your service... Bishop Auckland food festival attracted 27,000 visitors in 2018. Our Books on Wheels service made 6,562 visits across the county last year.
We planted approximately 40,000 plants across the county as part of our
2018 In Bloom
competition entries.
We served 780,000 sausages to schoolchildren across the county last year.
2,768 people visited our Durham County Records Office in 2017/18 and we received 13,520 postal
and email enquiries about our archives.
We helped
22 families to adopt children from care last year.
Over 7,000 people have a Thrive leisure membership.
In the first half of 2018/19 (April to September) we sent 57,504 tonnes
of household waste for re-use, recycling and composting (46.5%) which is 3.6% up on same period last year.
We registered almost 2,800 births and conducted almost
2,000 marriages
across County Durham in 2018.
We look after 2,300 miles of roads, 2,112 miles of footways and more than 80,000 street lights and illuminated signs in County Durham.
Our Area Action Partnerships have given away over ÂŁ40 million in more than 5,000 grants.
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Stay in touch
You can get the latest news about council services by following us on social media, just search for Durham County Council.
@DurhamCouncil /durhamcouncil linkedin.com/company/ durham-county-council /DurhamCouncil /durham_county_council
Contact us www.durham.gov.uk 03000 26 0000 8.30am-5pm (Monday - Thursday) 8.30am-4.30pm (Friday)
Text messaging service If you’re unable to use our services online or contact us by telephone, you can send us a text message. 07860 093 073 4
Whether you wish to report a problem, pay a bill, apply for a service or find out about planning applications near you, the quickest way is to do it online. www.durham.gov.uk/doitonline
Tell us what you think of our services To make a suggestion or to thank us: www.durham.gov.uk/compliments If we get it wrong: www.durham.gov.uk/complaints 03000 269 007
Customer Access Points
Although you can access many services online, our Customer Access Points are your local point of contact for help and information. www.durham.gov.uk/customeraccesspoints
Barnard Castle*
Crook
Spennymoor
2 Hall Street Barnard Castle DL12 8JB
Council Offices Civic Centre North Terrace Crook DL15 9ES
Council Offices Green Lane Spennymoor DL16 6JQ
Durham City
The Louisa Centre Front Street Stanley DH9 0TE
Chester-le-Street The Karbon Homes Hub 166 Front Street Chester-le-Street DH3 3AZ
(Clayport)
Millennium Place Durham DH1 1WA
Consett
Seaham
36-38 Front Street Consett DH8 5AQ
St John’s Square Sophia Street Seaham SR7 7JE
Stanley
Customer Access Points are open Mon to Thurs, 8.30am-5pm, Fri 8.30am-4.30pm and closed weekends and public holidays. * Barnard Castle Customer Access Point is open Mon to Wed,10am5pm and Fri 10am-4.30pm.
Customer surgeries Meet a customer service officer about Council Tax and/or Housing Benefits at a customer surgery. Contact 03000 26 0000 for an appointment. These take place on Wednesdays at East Durham Homes Office in Castle Dene Shopping Centre, Peterlee, Thursdays and Fridays at Bishop Auckland Library and Tuesdays at Newton Aycliffe Library. 5
Waste and recycling
Rubbish and recycling collections We collect rubbish and recycling from households in County Durham on alternate weeks. One week we empty the rubbish bin and the following week we empty the recycling bin and box. To find out your collection day enter your house number and postcode into the ‘My Durham’ section on our website. You can also report a missed bin collection online. www.durham.gov.uk/recycling 03000 26 0000
Garden waste collections Find out if your property is eligible for garden waste collections and sign up to the service. Apply online. www.durham.gov.uk/gardenwaste 03000 26 0000
Assisted collections If you have difficulty getting your household bin to its collection point, and you meet certain criteria, we can help you. www.durham.gov.uk/assistedcollections 03000 26 0000 6
Lost or stolen bins There is a charge to replace lost or stolen bins. Order online. www.durham.gov.uk/newbin 03000 26 0000
Bulky waste collections We collect bulky waste items, such as furniture and white goods. There is a charge for this service. Book online. www.durham.gov.uk/bulkywaste 03000 26 0000
Furniture reuse schemes If your unwanted furniture or household items are too good to throw away, contact one of the county’s reuse charities. www.durham.gov.uk/reuse 03000 26 0000
For pest control please see page 29.
Recycling facilities You can recycle your household waste at our Household Waste Recycling Centres (HWRCs). Please separate your waste according to the material and place your items into the correct recycling container at the sites. www.durham.gov.uk/hwrc Sites open every day Summer: 9am-6pm. Winter: 9am-3.30pm. Recycling centre
Address
Annfield Plain
Morrison Busty Industrial Estate, Annfield Plain DH9 7XW
Heighington
Heighington Lane, Newton Aycliffe DL5 6AP
Middleton-in-Teesdale Highways Depot off B6277, Middleton-in-Teesdale DL12 0NG Potterhouse Lane
Potterhouse Lane, Pity Me, Durham DH1 5RL
Romanway
Romanway Industrial Estate, Tindale Crescent, Bishop Auckland DL14 9AW
Seaham
Strangford Road, Seaham SR7 8QE
Stainton Grove
Barnard Castle DL12 8UH Open from Spring 2019.
Tudhoe
Tudhoe Industrial Estate, Spennymoor DL16 6TL
Sites open every day except Friday Summer: Mon to Thurs 10am-4pm, weekends and bank holidays 9am-6pm. Winter: Mon to Thurs 10am-4pm, weekends and bank holidays 9am-3.30pm. Recycling centre
Address
Coxhoe
Coxhoe Quarry DH6 4RT
Horden
B1283 Sunderland Road, Peterlee SR8 3SX
Thornley
Thornley Crossings Industrial Estate, Salters Lane, Shotton Colliery DH6 2QA
Sites open Saturday, Sunday and bank holidays only Summer: 9am-6pm. Winter: 9am-3.30pm. Recycling centre
Address
Hett Hills
B6313 Chester-le-Street to Craghead, Chester-le-Street DH2 3JX
Site open alternate Saturdays (9 February - 24 August 2019).
Summer: 9am-12noon. Winter: Subject to review. Please see durham.gov.uk/hwrc for up-to-date information. Recycling centre
Address
Frosterley
Opposite Sherburn Stone Quarry, off A689, Frosterley
Waste permits If you are visiting the recycling centres with a van, pick-up vehicle, minibus or towing a trailer, you will need a free waste permit beforehand. Apply online. www.durham.gov.uk/householdpermit 03000 26 0000
Trade waste We offer a trade waste collection service to businesses in the county, with a number of collection options. Contact us for a quote. www.durham.gov.uk/commercialwaste 03000 262 660 7
Benefits, welfare and support
Council Tax Pay your Council Tax online, by direct debit or through our automated payment line. www.durham.gov.uk/counciltax 03000 26 0000 Automated payment line: 0300 456 2771
Housing Benefit If you’re on a low income you could get help to pay your rent. www.durham.gov.uk/housingbenefit 03000 26 2000 However, if you are making a new claim for Housing Benefit and are of working age you may have to claim Universal Credit instead.
Universal Credit To make a claim for Universal Credit, please visit www.gov.uk/universal-credit. If you need any further information and assistance with making your claim contact Citizens Advice County Durham: www.cdcab.org.uk.
Reporting Housing Benefit fraud Benefit fraud costs all taxpayers. If you suspect someone of fraud, report it anonymously. www.durham.gov.uk/benefitfraud 8
Reporting fraud and corruption Report suspected fraud for Blue Badges, care payments and direct payments; business rates and Council Tax; housing tenancies such as sub-letting; insurance claims or work done on our behalf. www.durham.gov.uk/counterfraud 03000 266 745
Welfare rights advice The Welfare Rights Service can give you advice and information on benefits including Universal Credit and tax credits, checking you’re getting the right amount and advising what might happen if your circumstances change. We can offer to act on your behalf or represent you at an appeal hearing. www.durham.gov.uk/welfarerights 03000 268 968
Welfare assistance scheme Our welfare assistance scheme helps you get short term support, or help to live on your own - when you need it. www.durham.gov.uk/welfareassistance 03000 267 900
For housing difficulties please see page 12.
Council Tax reduction scheme If you’re on a low income you could get help to pay your Council Tax. www.durham.gov.uk/ counciltaxreduction 03000 26 2000
Council Tax exemptions and discounts Some homes, either occupied or unoccupied, may be exempt from Council Tax. www.durham.gov.uk/ counciltaxdiscounts
Reporting Council Tax fraud If you suspect Council Tax reduction fraud, single person discount fraud, or any other fraud against the council, report it to us. www.durham.gov.uk/counciltax 03000 266 745
Asylum and immigration If you are from another country and want legal residence in the UK, visit www.ind.homeoffice.gov.uk
Citizens Advice Free and independent help to resolve legal, money and other problems or get advice on benefits and tax credits. www.adviceguide.org.uk 0344 411 1444
Advice in County Durham Find out where you can access local support and advice on a range of local issues. www.adviceincountydurham.org.uk
Durham Savers We help local businesses set up salary savings schemes for their staff and support schools to start school ‘banks’ so that young people understand money, debt and credit. www.durham.gov.uk/durhamsavers
Credit Unions The NE First Credit Union is a non-profit making co-operative that offers savings and loan services and exists solely to benefit its members. Saving with NE First Credit Union couldn’t be easier and having savings helps you budget for holidays, birthdays and Christmas. www.nefirstcu.co.uk 03300 553 666
Loan sharks Report loan sharks in confidence. www.durham.gov.uk/loansharks 0300 555 2222
Gypsy, Roma, Traveller Service We lead on the management of unauthorised encampments and temporary stop over areas across County Durham. We offer advice and provide support, including providing advice when there are unauthorised encampments on private land. www.durham.gov.uk/travellers 03000 26 0000 9
Roads and travel
Blue Badge scheme
Park and Ride
A national scheme enabling people with severe mobility problems, walking difficulties or severe sight impairments to park close to their destinations. www.durham.gov.uk/bluebadge 03000 269 425
A direct bus service runs to Durham city centre every ten minutes, Monday to Saturday, 7am-7pm from our three park and ride sites (Belmont, Sniperley and Howlands).
Concessionary passes You can get a bus pass when you reach the State Pension age - this age has changed, depending on your birthday. People with qualifying disabilities can get a pass at any age. www.durham.gov.uk/buspass 03000 268 667
Public transport For information and journey planning advice visit www.durham.gov.uk/publictransport or www.travelinenortheast.info 10
From as little as ÂŁ1.70 per person you get parking, unlimited daily travel into the city centre and free use of the cathedral bus. www.durham.gov.uk/parkandride
Cycling Whether you’re a new cyclist or a seasoned pro, whether you cycle to work or purely for pleasure, or you prefer road or off-road, find all the information and resources you need. www.durham.gov.uk/cycling
Highways and street lighting For problems with roads, pavements, street lights, traffic signals or road drains in County Durham or if you have a query about highway licences and permits. www.durham.gov.uk/roadandpath 03000 26 0000
Travel Response Centre
Winter service information
Phone us to book our dial a ride Link2 and Access Bus services.
To find out about winter services, including gritting routes and requesting a salt bin refill (number on the top/side of bin required) or requesting sandbags visit www.durham.gov.uk/winterinfo 03000 26 0000
03000 269 999
Access Bus The Access Bus service provides people who have limited mobility, or are unable to use mainstream public transport, with a door-to-door transport service to popular shopping and leisure destinations.
Link2 Our Link2 bus service is a pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus or where they are unable to access mainstream public transport due to mobility issues.
Traffic cameras We have traffic cameras on key routes in County Durham so you can view the current traffic and weather conditions. Information is updated once every minute. www.durham.gov.uk/trafficcameras
Keep up to date with weather and gritting information on social media. /durhamcouncil @DurhamCouncil #twittergritterNE
MOT testing We offer an MOT testing service to the public (vehicle classes four, five and seven). Call one of our test centres to book: Annfield Plain: 03000 265 638 Chilton: 03000 266 247 Meadowfield: 03000 269 342 Peterlee: 03000 264 100 We also provide MOT tests for a range of vehicles including those owned by businesses. www.durham.gov.uk/MOT 11
Housing
Housing difficulties
Empty homes
Housing Solutions provides a range of services to assist people who are homeless, threatened with homelessness or experiencing financial difficulties. It is important you seek advice before a problem becomes a crisis so we can prevent homelessness. We have a number of ways we can help you to improve your situation. This may prevent you from losing your home or help you find suitable and affordable alternative accommodation. www.durham.gov.uk/housingsolutions 03000 268 000
We provide support and assistance to owners of empty properties. www.durham.gov.uk/emptyhomes 03000 268 000
Out of Hours Service (for emergency homelessness) 01388 722 538
Armed forces outreach services If you or a family member served, or are serving, in the armed forces we can support you with housing, benefits, employment, health, wellbeing, care and support, schools, finances and veterans badges. www.durham.gov.uk/armedforces 03000 268 000 12
Private landlords We provide help and advice on a wide range of housing-related questions to both tenants and landlords. www.durham.gov.uk/ privatelandlords 03000 268 000
Home Improvement Agency (HIA) Our HIA is a not for profit organisation. It helps homeowners or private sector tenants who are elderly, disabled or on low incomes to repair, maintain or adapt their homes. www.durham.gov.uk/ homeimprovementagency 03000 268 000
Housing regeneration
Affordable housing
Contact us for details of partnerships, policies and plans which shape our approach to improving private sector housing in County Durham, including housing availability and living standards. www.durham.gov.uk/ housingregeneration 03000 268 000
An affordable house is a house that you rent or buy, below the current market value. There are a number of rent and buy options available for affordable housing in County Durham. www.durham.gov.uk/affordablehousing 03000 265 263
Gypsy, Roma, Traveller sites We have six permanent traveller sites in County Durham. More information on our Gypsy, Roma, Traveller sites is available online. www.durham.gov.uk/GRTsites 03000 264 932
Warm homes If you live in a household where you struggle to pay your monthly energy bills or keep your home warm enough, you may be entitled to help. www.durham.gov.uk/warmhomes 03000 268 000
Durham Key Options Durham Key Options is a partnership between Durham County Council and the following landlords who advertise their properties through the scheme: Dale & Valley Homes 03001 311 999 Durham City Homes 03001 311 999 East Durham Homes 0800 032 0835 Karbon 1 & 2 (formerly Cestria Housing and Derwentside Homes)
08081 640 111 Livin 0800 587 4538 North Star Housing 03000 11 00 11
www.durhamkeyoptions.co.uk 13
Planning and building control
Planning applications We make decisions on applications and provide planning approval. We also provide useful information about the planning process. You can make a planning application online or view current applications. www.durham.gov.uk/planning 03000 262 830
Building control We undertake plan examinations, site inspections, dangerous structure assessments and issue demolition notices. You can also submit a building control application online. www.durham.gov.uk/ buildingcontrol 03000 262 832 14
Planning, housing, economic development and transport policy, including Local and Neighbourhood Plans For information on the County Durham Plan, neighbourhood plans and council policy relating to planning, housing, economic development and transport. www.durham.gov.uk/cdp 03000 263 967
Design and building conservation We provide advice on listed buildings, conservation areas, heritage at risk, development proposals, environment awards and Heritage Open Days. www.durham.gov.uk/conservation 03000 267 146
Crime and community safety Anti-social behaviour If you are experiencing anti-social behaviour which is causing you and your family distress, you can report it online or by phone. www.durham.gov.uk/asb 03000 26 0000 For problems that require emergency assistance, call the police on 999.
Hate crime Targeting people because of their race, religion, sexual orientation, disability or gender is a crime. Everyone has the right to live free from fear. www.durham.gov.uk/hatecrime Call 101
Trading standards Report rogue traders, the sale of counterfeit goods, unsafe products and underage sales of alcohol and tobacco to trading standards. www.advice.org.uk Citizens Advice consumer helpline 03454 04 05 06
Neighbourhood wardens Wardens patrol local areas to tackle environmental problems and reduce anti-social behaviour and the fear of crime. They can issue fixed penalty notices for crimes such as littering, fly-tipping, dog fouling, stray dogs and graffiti. www.durham.gov.uk/neighbourhoodwardens 03000 26 0000
Food hygiene
Tattooists: reporting concerns
Eating out? Check out the food hygiene rating of food premises online. We carry out regular food safety and hygiene checks ensuring premises are safe and clean. Contact us if you have concerns about a business. www.durham.gov.uk/ foodhygienerating 03000 261 016
We’re responsible for registering all tattooists and body-piercers. If you have concerns about someone who’s offering these services contact us. www.durham.gov.uk/tattooists 03000 261 016 For domestic abuse and outreach services please see page 22.
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Schools
School admissions When it comes to applying for a school place, the easiest way is to do it online through our parent portal. You can also print off an application form and send it to us. www.durham.gov.uk/schooladmissions 03000 265 896
School exclusions and secondary transfers
School information
If your child has been excluded you may need further guidance. Contact the School Places and Admissions Team for advice. www.durham.gov.uk/ schoolexclusion 03000 265 905
For useful information and contact details on our schools. www.durham.gov.uk/schools
School governors
School closures When a school has to close at short notice, due to bad weather or problems with heating, we’ll tweet it (our twitter handle is @Durhamcouncil). Information is also published on our website. www.durham.gov.uk/schoolclosures
Grants for school shoes and coats A grant is available for parents/guardians (who meet the criteria) towards school coats and shoes. www.durham.gov.uk/schoolbenevolentfund 01388 772 906 16
If you can bring energy, experience and fresh ideas to support our schools, why not become a school governor? www.durham.gov.uk/ schoolgovernors 03000 265 704/5
School holidays Find details of school holidays and additional teacher training days online. www.durham.gov.uk/ schoolholidays
Free school meals All children in reception, year one and year two are entitled to a free school meal under the Universal Infant Free School Meals scheme. However, it’s still important that you complete an application form as the school receives additional funding for those who are in receipt of certain benefits. For older children, if you receive certain benefits, your child may still be eligible for free school meals and additional help. Contact your child’s school or our School Meals Team. www.durham.gov.uk/ freeschoolmeals 03000 268 002
School crossing patrols We provide school crossing patrols in various locations across the county where children frequently need to cross the road on their way to school or where there may be higher volumes of traffic. www.durham.gov.uk/ schoolcrossingpatrol 03000 268 175
Road safety education We provide road safety education and training in schools and colleges, including Bikeability cycle training, child pedestrian training and the Junior Road Safety Officer Scheme. www.durham.gov.uk/roadsafety 03000 268 167 or 03000 268 171
For children and families please see pages 18-20.
Durham Music Service Durham Music Service is one of the country’s biggest music education hubs providing musical opportunities for 14,000 pupils from over 340 schools. We have over 30 musical ensembles including a range of orchestras, choirs, wind and brass bands as well as percussion, strings and special school ensembles. www.durham.gov.uk/durhammusicservice 03000 262 368
School transport Some schools operate ‘walking buses’ and ‘park and stride’ initiatives - find out more from your school. We also provide free home to school transport to families that are entitled. www.durham.gov.uk/schooltransport 03000 264 444
International education We encourage schools and youth organisations to set up links with partners across the world to help our young people understand what it means to be part of a global community. www.durham.gov.uk/international 17
Children and families
Adoption
Private fostering
Adoption is when you provide a permanent new family for a child/children who cannot live with their birth family.
If you have been looking after someone else’s child, or someone else has been looking after your child for 28 days or more, this is classed as private fostering and the law says you must notify us about the arrangement. www.durham.gov.uk/privatefostering 03000 26 79 79
All sorts of people make great adoptive families. Contact us for more information. www.durham.gov.uk/adoption 03000 269 400
Fostering Foster carers provide a family to children and young people who are unable to live with their birth families. This may be for a number of reasons but whatever the reason, all children and young people have one thing in common – they need love, security and the chance of a bright future. Fostering is a fulfilling and rewarding role; some carers say it is the most satisfying and worthwhile job they have ever done. Could you be the reason these children get a second chance? Get in touch at www.durham.gov.uk/fostering or call 03000 269 400.
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Supported lodgings Durham Supported Lodgings Scheme provides accommodation and emergency placements for young people leaving care and vulnerable young people aged 16+. www.durham.gov.uk/ supportedlodgings 03000 262 272
Breastfeeding More information on breastfeeding and breastfeeding friendly venues is available online. www.durham.gov.uk/breastfeeding
Keeping children safe
Families Information Service
First Contact brings together children’s services staff with partners such as Durham Constabulary and health services. If you have concerns about the welfare of a child or young person who lives in County Durham call First Contact. A duty officer is available outside of normal office hours in an emergency. www.durham.gov.uk/firstcontact 03000 26 79 79
FIS provides free and impartial information for families about childcare, family support, activities and more. We also have a Local Offer section for families with 0-25 year olds who have special educational needs and disabilities. www.countydurhamfamilies.info 03000 26 99 95
One Point The One Point service brings our staff together with the NHS to provide early help and support for children and young people from 0-19 years (25 years if the child has a disability), and their families. www.durham.gov.uk/onepoint 03000 261 111
(FIS)
Young carers If you’re under 18 and look after a relative who can’t manage without your help, you might be a young carer. Find out about the help and support available. www.durhamcarers.info The Bridge Young Carers Service 0191 383 2520
County Durham Youth Offending Services We work with young people, aged 10-17, and their families to prevent re-offending. We supervise court orders and youth cautions used as an alternative to going to court. We also support victims of youth crime. www.durham.gov.uk/cdyos 03000 265 918 19
Children and families
Free play and learn for two and three year olds Some two and three year olds may be entitled to free ‘play and learn’ sessions at a nursery, playgroup, school or with a childminder. www.durham.gov.uk/ playandlearn 03000 268 913
Thirty hours free childcare All parents of three and four year olds in England are entitled to 15 hours free, early learning care and development. Working parents may be entitled to an additional 15 hours. www.durham.gov.uk/ 3and4yearplaces 03000 268 913
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Special Educational Needs and Disability (SEND) Information Advice and Support Service Confidential, impartial support and advice for parents, carers, children and young people (up to 25 years) in relation to SEND. www.durhamsendiass.info 0191 587 3541
Children and Young People’s Network All councils must keep a register of children and young people up to the age of 25 with a special educational need or disability. In County Durham, we call this the Children and Young People’s Network. It helps us to better plan what services are needed and in what areas. www.durham.gov.uk/cypn 03000 265 792
Local Offer The Local Offer has a wide range of information for families of children and young people with special educational needs and disabilities, including services that may help you or your child as they progress from birth to the age of 25. www.countydurhamfamilies.info/localoffer 03000 269 995
Births, deaths, marriages and civil partnerships
Register offices
Bereavement services
To register births, deaths, marriages and civil partnerships make an appointment at your local register office Monday to Friday. All appointments must be booked in advance. We have nine register offices throughout the county and further details are available online.
Contact us to pre-purchase a grave plot in council-owned cemeteries. We also offer a plot selection service and advice to people trying to trace family members who may be buried in council-owned cemeteries. 03000 26 0000 Contact town and parish councils direct for cemeteries owned by them.
Aykley Heads House
Consett
(the designated headquarters for the service)
Crook
Barnard Castle
Seaham
Bishop Auckland
Stanhope
Chester-le-Street
Stanley
Planning to get married in County Durham at a register office or licensed venue? Contact our Ceremony Team. www.durham.gov.uk/registeroffices 03000 26 6000
Replacement certificates You can order replacement birth, death, marriage and civil partnership certificates online. www.durham.gov.uk/registrars 03000 26 6000
Crematoriums There are two council-run crematoriums in County Durham. Central Durham Crematorium, Durham City www.durhamcrem.co.uk 0191 384 8677 Mountsett Crematorium, Dipton www.durham.gov.uk/mountsettcrem 01207 570 255
Woodland Burial Site A woodland burial provides a beautiful, peaceful and natural setting for internment. The Durham Woodland Cemetery, just outside Durham City, offers an environmentally friendly funeral in a picturesque, tranquil woodland site with a biodegradable coffin. 03000 265 609 www.durham.gov.uk/woodlandburials 21
Healthy living and health support services
NHS Health Check Are you aged 40-74? Find out your risk of developing heart disease, stroke, type 2 diabetes or kidney disease with an NHS Health Check. To get personalised advice, visit your GP. www.nhs.uk/conditions/nhs-health-check
Wellbeing for Life The Wellbeing for Life service offers support to help you be happier and healthier and become more involved in your community. www.wellbeingforlife.net 0800 876 6887
Growing Healthy County Durham The Growing Healthy Team of health visitors, schools nurses and other practitioners work in local communities to support the emotional and physical health and wellbeing of families, children and young people across County Durham. www.hdft.nhs.uk 03000 263 538 22
Smokefreelife County Durham A free stop smoking service supporting County Durham residents to give up the habit and lead a healthier smokefree life. www.smokefreelifecounty durham.co.uk Text QUIT to 66777 0800 772 0565
Domestic abuse and outreach services A countywide service provides support to victims, children and young people affected by domestic abuse. The service is open to all residents regardless of gender, sexual orientation, or background. In addition, there are four refuges in the county which support women and families experiencing domestic abuse. www.durham.gov.uk/ domesticabuse
Contraception and sexual health Testing and treatment services for sexually transmitted infections, sexual health and contraception at your local hospital. www.cddft.nhs.uk search for ‘GUM.’ For contraceptive advice, pregnancy testing and infection testing in the local community, call the County Durham and Darlington Sexual Health Services central booking line Mon-Fri 9am-5pm. 0191 372 8700
County Durham drug and alcohol recovery services Providing substance misuse services for adults, young people and families across County Durham. All self-referrals are welcome. www.durham.gov.uk/alcohol 03000 266 666
Ways to Wellbeing The Ways to Wellbeing programme can help you to access a wide range of opportunities to support your wellbeing, including meeting new people, being more active and learning new skills. Activities centre around the five ways to wellbeing: Be Active – Take part in regular physical activity. Connect – Develop social relationships with family, friends, colleagues and neighbours. Keep learning – Develop a sense of achievement and learn a new skill. Take notice – Being more aware of your thoughts and feelings can positively change the way you feel about life. Give it to others – Acts such as volunteering in your local community can improve your mental wellbeing and help you build new social networks. Activities include guided walks, mindfulness, dance classes, reading groups and more. www.durham.gov.uk/waystowellbeing 03000 262 539 For parks and outdoors please see page 30-31. For leisure centres and sport see page 32-34.
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Care and support for adults
Locate
Social Care Direct
If you live in County Durham and you need care and support, you should visit our Locate website. Locate has a wide variety of information and advice, including leisure, community activities and other products and services to help you live as independently as possible, and to support your health and wellbeing. If you need a little extra help using the internet, ask a carer, friend or relative to help you. You can take advantage of free computer access at your local customer access point or library although booking is advisable. www.durhamlocate.org.uk
If you can’t access Locate you can speak to a social care worker at Social Care Direct. Social Care Direct can provide advice and information and guide you to organisations that can help you live independently. The service can also take referrals for a care and support assessment if appropriate. www.durham.gov.uk/socialcaredirect email scd@durham.gov.uk SMS text message 07786 027 280 03000 26 79 79
Care and support assessment and eligibility The aim of an assessment is to identify what care and support needs you or any person caring for you may have. If you are assessed as having eligible needs, you may be entitled to care and support from us. If you are not eligible, we can put you in touch with other organisations which may be able to help you. www.durham.gov.uk/careandsupport 24
an out of hours emergency service is also available on this number.
Macmillan Joining the Dots service Macmillan Joining the Dots County Durham is a free, personal service for people aged 18 and over who have been diagnosed with cancer. www.joiningthedots.info 0800 876 6887 email cddft.joiningthedots@nhs.net
Support for carers A range of support services are provided for carers of all ages through local carer support organisations. Services include advice and emotional or practical support. There’s also a Carers Emergency Support Service. If you are 18+ contact Durham County Carers Support www.durhamcarers.info 0300 005 1213 If you are under 18 contact Family Action “The Bridge” Young Carers Service www.durhamcarers.info 0191 383 2520
Dementia Advisor Service
Care Connect
Offering advice and support to those who have memory problems and their carers. Available countywide. www.alzheimers.org.uk 0191 389 0400
Care Connect offers an alarm monitoring and response service 24/7, sending staff direct to your home in emergency situations. Care Connect also provide a telecare service, either on a private basis or as part of an assessed care package, which uses sensors and other equipment that can recognise when there is a problem or emergency situation in your home. www.durham.gov.uk/careconnect 03000 262 195
Equipment Advice Service The service can help you find products that will enable you to carry out everyday tasks around the home, meaning you can maintain your independence. Advice is provided over the phone or by email or you can make an appointment to visit our Independent Living House in Spennymoor. www.durham.gov.uk/equipmentadvice 03000 265 667
Stairlift servicing We offer stairlift and platform lift maintenance services. Fully-trained tradespeople will provide a trouble-free annual lift servicing package. 03000 269 359
Adult protection If you know someone who has, or needs, care services or is being exploited, neglected or abused. See it, Report it! 03000 26 79 79 More information about adult protection is available at www.safeguardingdurhamadults.info For domestic abuse and outreach services please see page 22.
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Adult learning and employability
Adult Learning and Skills Service
Employability Durham
Our Adult Learning and Skills Service provides both community-based and online courses for adults in County Durham. Working closely with a range of organisations, at over 100 locations across the county, our courses will support you into work, other learning and volunteering. www.durham.gov.uk/adultlearning 03000 266 115
If you are aged 25+, unemployed and live in County Durham, Employability Durham can help you get back into work quickly or even help you to start your own business. www.durham.gov.uk/ employability 03000 262 009
Durham Employment and Skills We can help you improve your career by gaining the skills that local businesses really need and enabling you to get a new job. www.durham.gov.uk/des 03000 266 644
DurhamWorks Our dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment or training. We provide information, support and guidance around training, job and apprenticeship opportunities. This project runs until 31 July 2021. www.durhamworks.info 03000 262 930 26
Wheels to Work If poor public transport connections or out of hours work patterns are preventing you from accessing employment, training or education opportunities, Wheels to Work may be able to help. The moped-loan scheme can provide a moped for six months to help you establish yourself in work or training. Please note, this scheme is only available in some areas of the county. www.wheels2workcounty durham.org.uk 0191 303 8442
Business Business Durham
Business rates
Business Durham is the economic development organisation for County Durham. Our purpose is to enable growth, create jobs and improve lives in County Durham. We provide advice, guidance and support to help businesses in the county grow and develop. We offer a range of offices, industrial space and specialist accommodation for business. www.businessdurham.co.uk email enquiries@businessdurham.co.uk 03000 261 261
Some businesses may be able to get a reduction in their rates. For more information and advice, contact our Business Rates Team. www.durham.gov.uk/businessrates email businessrates@durham.gov.uk 03000 268 997
Business support services Our business support service is the first point of contact for all retail business enquiries in County Durham. Find out more about the services available that could help your business thrive. Find news and information about support packages, funding and other initiatives currently available to help local retail businesses and town centre economies. www.durham.gov.uk/retail 03000 267 967
Better Business for all (BBfa) A partnership between businesses and regulatory services designed to improve the way regulation is delivered. Help and support for businesses to ensure they comply with the law. www.durham.gov.uk/bbfa 03000 261 016
Licensing Businesses may require licenses for a number of reasons, such as premises licenses for selling alcohol, public entertainment, gambling, taxi and scrap metal dealers. If you want to enquire about a business licence or have any concerns about any licensed activity, contact us. www.durham.gov.uk/licensing 03000 261 016
Europe Direct A bespoke advice service for residents and businesses in County Durham who want to learn about the impact of Brexit and the work of the European Institutions. www.durham.gov.uk/europedirect 03000 268 503
European Union (EU) funding The EU’s main funding programmes currently support growth and jobs across the county. We run a number of projects that present a significant opportunity for investment in the county to boost economic recovery and contribute to the ambitions of the North East Local Enterprise Partnership. www.durham.gov.uk/europeanfunding 27
Environmental issues
Flooding If your property is at immediate risk of flooding and you need sandbags. www.durham.gov.uk/sandbags 03000 26 0000
Emergency planning Find out how you can help make your community more resilient to emergencies by contacting the County Durham and Darlington Civil Contingencies Unit. www.durham.gov.uk/emergencies for residents www.durham.gov.uk/businesscontinuity for businesses
Dog fouling, stray dogs, litter and graffiti We issue fixed penalty notices for dog fouling, stray dogs, littering, graffiti and rubbish. Report issues online. www.durham.gov.uk/litter www.durham.gov.uk/dogfouling 28
Civic Pride Team We work with residents, partners, businesses, schools, volunteers and community groups to make our towns and villages cleaner and greener places to live, work and play. www.durham.gov.uk/civicpride 03000 26 0000
Fly-tipping
(illegally dumped waste) Through our multi-agency ‘Operation Stop It’ campaign with Durham Constabulary, the Environment Agency and Crimestoppers, we continue to prosecute fly-tippers. Report fly-tipping or unlicensed waste carriers in confidence. www.durham.gov.uk/flytipping 03000 26 0000 or Crimestoppers 0800 555 111
Grass cutting, grounds maintenance and tree management We maintain public grounds and trees in parks and open spaces, in schools and on highways. Some trees may be subject to tree preservation orders in which case you will need to speak to us for further advice. www.durham.gov.uk/grounds 03000 26 0000
Animal welfare We check and license premises or activities that hold animals (such as pet shops, animal boarding establishments, riding schools and breeders). If you have any concerns, or to check if you need a licence for your business, contact us. www.durham.gov.uk/ animalwelfare 03000 261 016
Pest control We provide a comprehensive pest management service to homes and businesses, either as a single treatment, or a programmed pest management control contract. www.durham.gov.uk/pestcontrol 03000 26 0000 for residents 03000 262 550 for businesses
Noise, pollution and nuisances
Stray animals
03000 26 0000 for noise nuisance complaints
Report a stray dog or horse to us and we will try to identify the owner. www.durham.gov.uk/strayanimals 03000 26 0000
If you are experiencing problems with commercial or domestic noise, air quality, general nuisances, pollution or contamination. www.durham.gov.uk/pollution
03000 261 016 for all other nuisance complaints 29
Parks and outdoors
Parks
Riverside Park
Whether it’s admiring the scenery, relaxing walks, taking part in activities, or keeping the children entertained, there are many local parks to enjoy. www.durham.gov.uk/parks
Fun for all the family from the play area and splash pad to a relaxing walk around the gardens and River Wear. www.durham.gov.uk/riversidepark 03000 266 447
Hardwick Park Open all year round, take in the beautiful Sedgefield scenery or take a break in the café. Visitor centre and family events. www.durham.gov.uk/hardwickpark 03000 262 899
Wharton Park Restored in 2016 the park now boasts a Heritage Centre, café and Education Room. Take in spectacular views of the city or come along to an event in the amphitheatre, play on the putting green or drive one of our miniature cars. www.durham.gov.uk/whartonpark 03000 262 655
Blackhill and Consett Park Located in the Blackhill conservation area, the park provides picturesque views as well as entertainment with bowling greens, a bandstand and outdoor theatre. The park also offers educational activities. www.durham.gov.uk/BandCPark Other parks are located around the county: Annfield Plain Park, Bishop Auckland Town Recreation Ground, Coxhoe Park, Sherburn Park, Spennymoor Jubilee Park, View Lane Park, Stanley.
Allotments We manage allotment sites across the county and can provide details of other sites managed by different organisations. Apply online: www.durham.gov.uk/allotments 03000 26 0000 30
For more activities please see leisure centres and sport pages 32-34.
The North Pennines Area of Outstanding Natural Beauty (AONB) and UNESCO Global Geopark A spectacular upland landscape covering parts of County Durham, Northumberland and Cumbria. The AONB Partnership works to conserve this area, famous for its moorlands, wildflower hay meadows, diverse wildlife, dramatic waterfalls and fascinating geology. www.northpennines.org.uk email info@northpenninesaonb.org.uk 01388 528 801
Walking and riding Discover the great outdoors and join us on one of our guided countryside walks. Get our twice yearly guided walk programme. www.durham.gov.uk/countryside 03000 264 589
Walk Durham Walk Durham is a programme of short led walks, operating across County Durham. They are a great opportunity for you to make your first steps towards being active and maintaining a healthy lifestyle. Whether you are recovering from illness or just want to be more active, Walk Durham is for you. www.durham.gov.uk/walkdurham 03000 266 555
Go outdoors
Run Durham
We look after lots of sites for you to visit: from the beautiful Heritage Coast to the Waskerley Way Railway Path, which is part of the national coast to coast cycle route. www.durham.gov.uk/countryside 03000 264 587
Across the county we are delivering free Couch to 5K running courses. The sessions are for everyone, whether you have never run before, or if you want to get back into being more active. It’s a free and easy way of getting fitter. www.durham.gov.uk/running 03000 266 555
Durham Heritage Coast Internationally recognised for its rare plants and wildlife, a coastal path runs along all of its length offering spectacular views across the North Sea and leading visitors along beautiful beaches, rugged cliffs and imposing headlands. www.durhamheritagecoast.org 03000 268 131
Cycle Durham Cycle Durham delivers a wide range of cycling opportunities across County Durham, including free weekly led cycle rides and Back on Your Bike courses. These rides are suitable for beginner and intermediate level cyclists. If you don’t have a bike, don’t worry, Cycle Durham can lend you a bike and helmet free of charge for the duration of each session. www.durham.gov.uk/cycling 03000 266 555 31
Leisure centres and sport
Find out more about leisure centre membership, how to book online, swimming and much more. www.durham.gov.uk/leisure
Abbey, Pity Me 03000 266 443 Exercise classes, fitness suite, sports hall, squash and skate park.
Chester-le-Street 03000 266 444 Exercise classes, fitness suite, 25m pool, learner pool, squash and soft play area.
Consett 03000 262 499 Exercise classes, fitness suite, learner pool, water flume, 25m pool, squash, sports hall, dance studio and spinning studio.
Freeman’s Quay, Durham City 03000 268 488 Exercise classes, fitness suite, 25m pool, learner pool, sports hall, dance studio and changing places facility. 32
Meadowfield 03000 266 445 Exercise classes, fitness suite, sports hall, squash, full size 3G floodlit pitch, skate park, functional training room.
Newton Aycliffe 03000 266 446 Exercise classes, fitness suite, 25m pool, learner pool, double size sports hall with fixed seating, gymnastics centre, dance studio, meeting rooms, library, licensed bar and events.
Peterlee* 0191 586 2400 Exercise classes, fitness suite, 25m pool, learner pool, squash, sports hall, dance studio, library, meeting rooms and licensed bar.
Riverside Leisure Complex, Chester-le-Street 03000 266 447 Indoor and outdoor training facilities, floodlit pitches, athletics track and tennis courts. Full exercise class and activity programme.
thrive active swim app
Newton Aycliffe Leisure Centre
Search your app store for ‘thrive active’ for the latest pool timetables, news and leisure centre information. www.durham.gov.uk/thriveactive
Timetable
Latest news and offers Leisure centre info
Seaham*
Book an aqua class
0191 581 6366 Exercise classes, fitness suite, sports hall, squash, meeting room, licensed bar, two outdoor pitches, rugby pitch.
Shildon-Sunnydale 03000 266 448 Exercise classes, fitness suite, sports hall, outdoor athletics track, 4G pitch and grass pitches, indoor bowling and meeting rooms.
Spennymoor 03000 261 161 Exercise classes, fitness suite, slide, wave machine and beach pool, sports hall, café, licensed bar, world class boxing and gymnastics centre, artist workshop and exhibition area, changing places facility, multi-sensory room, dance studio, meeting rooms and events.
Teesdale, Barnard Castle 03000 260 862 Exercise classes, fitness suite, 25m pool, learner pool, sports hall, squash, soft play area, indoor climbing wall, floodlit 3G pitch, skatepark, multi-use games area.
The Louisa Centre, Stanley 03000 262 444 Exercise classes, fitness suite, 25m pool, learner pool, sports hall, soft play area, café, licensed bar, changing places facility.
Woodhouse Close, Bishop Auckland 03000 261 322 Exercise classes, fitness suite, 25m pool, learner pool, training pool and meeting rooms. * Operated by 1life
If you use your leisure centre regularly you could benefit from having a thrive card to gain discounts on some of the services offered.
Outdoor sports facilities
For more information, visit www.durham.gov.uk/thrivecard
email sportandleisure@durham.gov.uk
We manage a number of outdoor sports facilities including pitches, greens, pavilions and changing rooms for hire to teams and clubs under licence. 03000 266 555
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Leisure centres and sport
Seaham Marina Seaham Marina offers opportunities for water sports and leisure based activities. Facilities for 96 boats, slipway and accommodation for overnight visiting boats. The Water Sports Activity Centre offers a range of activities including kayaking, canoeing and stand-up paddle boarding. A secluded sandy beach provides an excellent safe haven for family visits. Retail outlets include cafés, restaurants, an ice cream parlour, gift shop, sweet shop and travel agent. The marina is home to the historic George Elmy Lifeboat, which is located in the East Durham Heritage and Visitor Centre. www.seahammarina.com 0191 581 8998
For walking, running and cycling please see page 31.
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Durham Institute of Sport (DIS) Supporting the development of County Durham’s talented athletes and coaches, helping them achieve their sporting potential. www.durham.gov.uk/dis 03000 266 555
Club Durham Club Durham is our free support scheme for sports clubs. Get advice on how to manage and grow your club including help to source funding and training – all to make it successful, safe and sustainable. www.clubdurham.co.uk 03000 266 555
Disability sport We aim to offer the same sport and leisure opportunities and choice to everyone, no matter their ability. Our leisure centres are accessible to all and have disabled changing facilities and there are specialist facilities and activities at certain venues. www.durham.gov.uk/disabilitysport 03000 266 555
Volunteering
County Durham Volunteering Fancy trying something new? Meeting new people? Learning new skills? Then volunteering could be for you. With so many fun ways to help other people or improve your neighbourhood, volunteering is incredibly rewarding. To find out more about volunteering opportunities in County Durham, contact Durham Community Action which provides a one-stop shop for volunteering.
There are lots of council activities you can volunteer to take part in. These include: Festivals and events Culture and sport volunteering Libraries Archives and local history Parks and countryside Civic pride Family support schemes www.durhamcommunityaction.org.uk email volunteering@durhamcommunityaction.org.uk Twitter @DurhamVolunteer Facebook search for Durham Community Action www.durham.gov.uk/volunteering Check out www.do-it.org.uk the national volunteering website. 01388 742 040
Culture and sport volunteering There are lots of ways you can get involved in our culture and sport programme, from helping deliver books for our Books on Wheels services to being a festival maker at one of our many events , and leading on community physical activity groups and supporting craft sessions. email cultureandsportvolunteers@durham.gov.uk 03000 266 555 35
Libraries, history and heritage
Library services Our libraries provide free access to over half a million books, bookable computers with internet access, WiFi and a range of information and online resources. They also offer regular activities for all ages, such as reading groups, Get Creative groups for adults, Toddler Time for under 5s and school holiday activities. You can borrow up to twelve books and six audiobooks for three weeks at a time. To make life easier you can borrow and return them at any County Durham library - they don’t have to be returned to the library you got them from. You can also reserve items for a small fee by visiting or telephoning your local library or by using Library Online. We’ll contact you once the item is available at your local library so you can arrange to collect it. www.durham.gov.uk/libraries
Library Online Having trouble getting to your local library? Try Library Online. Browse to see what books we have, request or renew an item and get full, free access to a range of online resources such as Encyclopaedia Britannica and a range of Oxford reference tools. www.durham.gov.uk/libraryonline 36
eBooks, eMagazines and eAudiobooks You can borrow a huge range of fantastic free eBooks, eMagazines and eAudiobooks. Read them on a PC, tablet or phone. All you need to access them is an internet connection and your library card. www.durham.gov.uk/ebooks
Books on Wheels If you can’t get to a library our volunteers and assistants may be able to deliver a selection of books and audiobooks to your home for free. www.durham.gov.uk/libraries 03000 263 789
Mobile Library Service Our mobile library stops in villages and communities across County Durham. The mobile library has disabled access and is well stocked with books and talking books to suit all tastes and ages. Friendly staff are available to provide information, deal with enquires and book reservations. www.durham.gov.uk/mobilelibrary
Library HealthZones To learn more ways to stay healthy, visit the HealthZone in any of our libraries. We have books to borrow and leaflets and information to take away, from alternative remedies to self-help programmes and healthy cooking books. www.durham.gov.uk/healthzones
Libraries
Consett 03000 269 513
Langley Park 03000 269 502
Shotton 03000 269 510
Annfield Plain 03000 269 511
Cornforth 03000 269 529
Murton 03000 269 508
South Moor 03000 269 516
Barnard Castle 03000 263 409
Coundon 03000 269 525
Newton Aycliffe 03000 269 519
Spennymoor 03000 269 531
Belmont 03000 269 500
Crook 03000 269 002
Newton Hall 03000 269 503
Stanley 03000 269 517
Bishop Auckland 03000 269 524
Durham Clayport 03000 265 524
Pelton 03000 269 515
Thornley 03000 269 520
Blackhall 03000 269 505
Easington Colliery 03000 269 506
Peterlee 03000 269 509
Trimdon 03000 269 522
Bowburn 03000 269 528
Esh Winning 03000 265 002
Sacriston 03000 269 504
Willington 03000 269 532
Brandon 03000 269 501
Ferryhill 03000 269 530
Seaham 03000 262 510
Wingate 03000 269 523
Chester-le-Street 03000 269 512
Horden 03000 269 507
Sedgefield 03000 269 521
Wolsingham 03000 269 533
Chilton 03000 269 518
Lanchester 03000 269 514
Shildon 03000 269 526
Woodhouse Close 03000 269 527
Durham Light Infantry (DLI) Collection Discover the history of our local regiment and the service and sacrifice of its men through the DLI Collection. Find out more about our exhibitions, research and study centre based at Sevenhills, Spennymoor and education sessions. www.durham.gov.uk/ dlicollection email dlicollectionenquiries@ durham.gov.uk 03000 266 631
Archaeology We protect, manage and conserve the archaeological remains of the county and offer opportunities for people to get involved in investigating their heritage. We also maintain the County Durham and Darlington Historic Environment Record. www.durham.gov.uk/archaeology 03000 267 013
Durham County Record Office The Record Office holds over five miles of archives that reflect the life and work of the people of County Durham and Darlington over the past 900 years. www.durhamrecordoffice.org.uk 03000 267 619 37
Museums, festivals and arts
Bishop Auckland Town Hall
Durham Town Hall
There’s something for everyone with a library, art gallery, theatre, festivals, live music, stand-up comedy and weekly films. www.bishopaucklandtownhall.org.uk 03000 269 524
Explore the fascinating history of this building. Free entry every Saturday from 10am to 3pm. 03000 267 955 email durhamtownhall@durham.gov.uk
Gala Theatre and Cinema, Durham
Binchester Roman Fort gives you an insight into what life was like for the Romans in County Durham. Walk in the footsteps of the soldiers around the remains of the Commander’s House and check out the remains of an impressive Roman bath house. See if you can find the beast of Binchester among the ruins. www.durham.gov.uk/binchester 01388 663 089
A state-of-the-art modern theatre, cinema and café-bar. Hosting the best in live entertainment from the UK and beyond. www.galadurham.co.uk 03000 266 600
The Empire Theatre and Cinema, Consett Popular 500 capacity venue in the heart of Consett, screening live theatre shows. The Empire Cinema screens the latest blockbusters and 3D movies, with a state-of-the-art digital projector. The Café Bar also offers a place to unwind. www.empireconsett.co.uk 03000 262 400 38
Binchester Roman Fort
Killhope Lead Mining Museum Restored 19th century award-winning lead mine, where visitors can experience ‘hands on’ the life and work of the lead mining families of the North Pennines. www.killhope.org.uk 01388 537 505
Culture and festivals #Durham19 is the Year of Culture and we’re lighting up days and nights with our fantastic programme of festivals. Turn the pages at Durham Book Festival, be inspired at BRASS and enjoy dazzling light installations at Lumiere Durham. Why not lace up your running shoes and marvel at the beauty of the city as you take part in Durham City Run or sample some of the county’s delightful food and drink at Bishop Auckland and Seaham Food Festivals? www.thisisdurham.com/19
Event safety information for organisers If you are planning a large event, please contact the County Durham Safety Advisory Group for advice, guidance and support. www.durham.gov.uk/eventsafety 03000 261 016
Visual arts We deliver a wide-ranging programme of modern and contemporary visual arts including art installations in public spaces as well as venue based exhibitions at Bishop Auckland Town Hall and Gala Gallery, Durham. www.durham.gov.uk/art
Working in partnership Beamish Museum www.beamish.org.uk 0191 370 4000 Locomotion www.nrm.org.uk/locomotion 01904 685 780 The Bowes Museum www.thebowesmuseum.org.uk 01833 690 606
The official tourism website for the county provides information on: • • • • • •
Activities Attractions Events Food and drink Shopping Accommodation
thisisdurham.com The Visitor Contact Centre is also on hand to provide information: Call 03000 26 26 26 Email visitor@thisisdurham.com Text ‘Visit’ and your enquiry to 80011 Calls - cost of a local call, calls from mobiles may vary. Texts - standard network charges apply.
Durham e-newsletter Sign up to the free Durham e-newsletter to get all the latest news and events direct to your inbox. thisisdurham.com/newsletter
Follow us /thisisdurham @thisisdurham @MoreDurham @thisisdurham 39
Local markets
We currently oversee the management and operation of nine markets across the county. Durham has a variety of markets that operate throughout the year. Some markets are managed on a day-to-day basis by external operators. www.durham.gov.uk/markets Market
Location
Days
Times
Contacts
Barnard Castle
Marketplace, Barnard Castle
Wednesday
8am to 4.30pm
Barnard Castle Town Council 01833 690 970
Bishop Auckland
Marketplace, Bishop Auckland
Thursday and Saturday
8am to 5pm
03000 261 016
Chester-leStreet
Marketplace, Chester-le-Street
Tuesday, Friday and Saturday
8am to 5.30pm
Nobles Promotions Ltd 0191 373 0220
Consett
Middle Street, Consett
Thursday, Friday and Saturday
8am to 4pm
Derwentside Market Traders Co-operative Ltd 03000 261 016
Crook
Marketplace, Crook
Tuesday and Saturday
8am to 5pm
Nobles Promotions Ltd 0191 373 0220
Durham City
Marketplace, Durham City
Saturday
9am to 4pm
Durham Markets Company 0191 384 6153
Seaham
Church Street, Seaham
Friday
8am to 4pm
Nobles Promotions Ltd 0191 373 0220
Spennymoor
Festival Walk, Spennymoor
Saturday
8am to 4pm
03000 261 016
Stanley
Front Street, Stanley
Thursday and Saturday
8am to 4pm
Nobles Promotions Ltd 0191 373 0220
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Have your say
Area Action Partnerships (AAPs)
Voting in elections To be able to vote in elections you need to be registered with us. Check if you are registered by contacting electoral services or you can register online or request a form from us. www.gov.uk/register-to-vote www.durham.gov.uk/voting email electoralservices@durham.gov.uk
Consultations We will consult and involve as many people as possible when reviewing our services. www.durham.gov.uk/consultation
Overview and scrutiny Our overview and scrutiny department makes the decision-making process more transparent, accountable and inclusive. They challenge decisions and aim to improve services. www.durham.gov.uk/scrutiny
We have 14 Area Action Partnerships (AAPs) throughout County Durham. They all have budget to spend on local projects which have been decided by local people. Each year local people help choose the AAP’s priorities for the area – the big issues they want to see tackled. The AAPs then use their budget to support projects working in these key areas. Priorities can vary from helping people into employment, to supporting voluntary and community projects, to providing opportunities for children and young people. You can be part of this too. Get in touch with your local AAP. Find out more at – www.durham.gov.uk/aaps For a map of AAPs please see page 43.
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Area Action Partnerships Area Action Partnerships
(1) Bishop Auckland and Shildon Bishop Auckland and Shildon Area Action Partnership 03000 268 663 Shildon Business Centre Dabble Duck Industrial Estate Shildon DL4 2RF
(2) Chester-le-Street Chester-le-Street and District Area Action Partnership 03000 266 144 One Point Hub, Burns Green Chester-le-Street DH3 3QH
(3) Derwent Valley Derwent Valley Partnership - AAP 03000 260 725 Customer Access Point 36-38 Front Street Consett DH8 5AQ 42
(4) Durham
(7) 4 Together
Durham Area Action Partnership 03000 267 204 Town Hall Market Place Durham DH1 3NJ
4 Together Partnership 03000 267 210 3-5 Haig Terrace Dean Bank Ferryhill DL17 8NR
(5) East Durham East Durham Area Action Partnership (AAP) 03000 262 054 Spectrum Business Park Seaham SR7 7TT
(6) East Durham Rural Corridor East Durham Rural Corridor Area Action Partnership (AAP) 03000 261 129 The Manor House West End Sedgefield TS21 2BW
(8) Great Aycliffe and Middridge Partnership (GAMP) Great Aycliffe and Middridge Partnership GAMP 01325 327 441 Pioneering Care Centre Cobblers Hall Newton Aycliffe DL5 4SF
(9) Mid Durham Mid Durham Area Action Partnership (AAP) 07818 510 370 Langley Park Miners Institute Church Street Langley Park DH7 9TZ
Our AAP areas (3)
Stanley
(11)
Consett
(2) Chester-le-Street Seaham
(9)
Durham Brandon
Stanhope
(14)
Crook
Bishop Auckland
Middleton in Teesdale
Peterlee
Spennymoor
(13)
Shildon
(12)
(10) (1)
(5)
(4) (6)
Ferryhill
(7)
Sedgefield
(8)
Newton Aycliffe
Barnard Castle
© Crown Copyright and database rights 2018. Ordnance Survey LA 100049055
(10) Spennymoor
(12) Teesdale (TAP)
(14) Weardale
Spennymoor Area Action Partnership (AAP) 03000 261 135 Council Offices Green Lane Spennymoor DL16 6JQ
Teesdale Area Action Partnership 03000 264 992 2 Hall Street Barnard Castle DL12 8JB
Weardale Action Partnership (AAP) 03000 268 666 Unit B10 Durham Dales Centre Castle Gardens Stanhope DL13 2FJ
(11) Stanley Stanley Area Action Partnership (AAP) 03000 265 323 The Louisa Centre Council Offices – Level 4 Front Street Stanley DH9 0TE
(13) 3 Towns Crook, Willington and Tow Law 3 Towns Area Action Partnership (AAP) 03000 267 539 Civic Centre Crook DL15 9ES
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How to contact your councillor What can my councillor do for me? Advise or point you in the right direction if you are dissatisfied with a council service and talk to you about problems affecting your local area. Councillors have funding to help benefit where you live. www.durham.gov.uk/councillorsinfo 03000 269 714 Annfield Plain
Joan Nicholson
03000 264 350 DURHAM IND
Aycliffe East
Jeanette Stephenson
03000 268 724 LABOUR
Jim Atkinson
03000 268 723 LABOUR
Aycliffe West
Eddy Adam 03000 268 670 LABOUR
03000 268 700 LABOUR
Kate Hopper
03000 268 727
Pauline Crathorne
03000 268 701 LABOUR
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LABOUR
03000 268 696 LABOUR
George Richardson
James Rowlandson
CONSERVATIVE
CONSERVATIVE
03000 268 749 LIB DEM
Lesley Mavin
03000 268 766
03000 264 352 LIB DEM
Peter Oliver 03000 268 757 DURHAM IND
Blackhalls
Rob Crute 03000 268 702
Stephen Robinson
03000 268 765 DURHAM IND
Brandon
Lynn Pounder
03000 268 762 LABOUR
Paul Taylor 03000 268 779 LABOUR
Scott Durham
03000 264 346 CONSERVATIVE
Paul Howell
03000 268 713 CONSERVATIVE
Barnard Castle West
Benfieldside
Eric Mavin
LABOUR
John Clare
03000 268 730
03000 268 763
LABOUR
Bishop Middleham and Cornforth
Sarah Iveson
Barnard Castle East
Belmont
Katie Corrigan
Aycliffe North and Middridge
Richard Bell
03000 268 683 01833 650 580 CONSERVATIVE
Ted Henderson
03000 268 718 CONSERVATIVE
Bishop Auckland Town
Joy Allen
Sam Zair
03000 268 672
03000 268 795
LABOUR
DURHAM IND
Burnopfield and Dipton
John Turnbull
03000 268 785 LABOUR
Joanne Carr 03000 268 671 LABOUR
Ivan Jewell
03000 268 731 01207 270842 LABOUR
Chester-leStreet East
Chester-leStreet North
Beaty Bainbridge
Tracie Smith
CONSERVATIVE
LABOUR
03000 268 676
Simon Henig
03000 264 341
03000 264 348
03000 268 820
Consett South
Coundon
Alex Watson
Derek Hicks
Charlie Kay
Jan Blakey
Stuart Dunn
03000 268 787
03000 268 722
03000 268 733
03000 268 685
03000 264 342
03000 268 773
01207 505 564 7881 268 963 LIB DEM
INDEPENDENT
Allan Bainbridge
CONSERVATIVE
DURHAM IND
Craghead and South Moor
Mark Davinson
03000 268 704 LABOUR
Carole Hampson
03000 268 717 LABOUR
03000 268 680 LABOUR
Jean Chaplow
03000 268 693 LABOUR
Patricia Jopling
03000 264 345 DURHAM IND
David Stoker
David Boyes
LIB DEM
LABOUR
0191 303 8181 07971 963 877
03000 268 688 0191 527 0534
LABOUR
LABOUR
03000 268 742 LABOUR
Andrea Patterson
03000 268 751 LABOUR
Marion Wilson
03000 268 687 LABOUR
Jane Brown 03000 268 690 LABOUR
DCC INDEPENDENT
03000 268 778 LABOUR
David Freeman
03000 268 709 LIB DEM
Christine Potts
03000 268 761 LABOUR
LABOUR
Maura McKeon
03000 268 789 LABOUR
Dawdon
Anne Reed 03000 268 752 DURHAM IND
Malcolm Clarke
03000 268 711 LABOUR
Elvet and Gilesgate
Angela Surtees
Chilton
Coxhoe
Leanne Kennedy
03000 268 707 LABOUR
Delves Lane
Easington
Durham South
DCC INDEPENDENT
Linda Marshall
Crook
Deerness
David Bell
Chester-le-Street West Central
Paul Sexton
Consett North
Owen Temple
Chester-le-Street South
Richard Ormerod
03000 268 758 LIB DEM
Kevin Shaw 03000 268 768 LABOUR
Deneside
Eddie Bell
Jennifer Bell
03000 268 681
03000 268 682
LABOUR
LABOUR
Esh and Witton Gilbert
Mike McGaun
03000 268 675 LIB DEM
Arnie Simpson
03000 268 674 LIB DEM
45
Evenwood
How to contact your councillor www.durham.gov.uk/ councillorsinfo 03000 269 714
Stephen Hugill
03000 268 786 CONSERVATIVE
Ferryhill
Heather Smith
03000 268 695 LABOUR
Framwellgate and Newton Hall
Amanda Hopgood
Mamie Simmons
LIB DEM
LIB DEM
03000 268 726
03000 268 771 0191 386 9006
03000 268 769 DURHAM IND
Watts Stelling
03000 268 774 DURHAM IND
Neville’s Cross
Liz Brown 03000 268 743 LIB DEM
Elizabeth Scott
03000 268 725 LIB DEM
Peterlee East
Harry Bennett
03000 268 684 LABOUR
46
Audrey Laing
03000 268 734 LABOUR
03000 268 772 LABOUR
Brian Avery 03000 268 677 DCC INDEPENDENT
Horden
June Clark
Ian McLean
03000 268 788
03000 268 697
03000 268 777
LIB DEM
LABOUR
LABOUR
Jude Considine
03000 268 794 LABOUR
Lumley
DCC INDEPENDENT
Audrey Willis
03000 268 790 DCC INDEPENDENT
Joyce Maitland
03000 268 740 LABOUR
North Lodge
Passfield
Craig Martin
Karen Hawley
Alison Batey
Colin Carr
DURHAM IND
03000 268 678 LABOUR
03000 268 692
03000 268 745 LIB DEM
03000 268 744
03000 268 673 DURHAM IND
DCC INDEPENDENT
Ossie Johnson
03000 268 732 LABOUR
Alan Napier 03000 268 753 LABOUR
Pelton
LABOUR
Peterlee West
Karon Liddell
03000 268 746
Murton
Alan Bell
03000 268 679 0191 389 1831
Joe Makepeace
Lanchester
Mark Wilkes
Leadgate and Medomsley
Alan Shield
Peter Atkinson
Susan McDonnell
03000 268 747 DURHAM IND
Danny Wood
07810 881192 LABOUR
Sacriston
Heather Liddle
03000 268 738 LABOUR
Simon Wilson
03000 268 792 LABOUR
Seaham
Geraldine Bleasdale
03000 268 686 LABOUR
Sedgefield
Sue Morrison
David Brown
LABOUR
CONSERVATIVE
03000 268 750
03000 264 349
Shildon and Dene Valley
Henry Nicholson
03000 268 756 LABOUR
Shirley Quinn
03000 268 759 LABOUR
Sherburn
John Robinson
03000 268 764 LABOUR
03000 268 735 SPENNYMOOR IND
Liz Maddison
03000 264 343 SPENNYMOOR IND
Brian Stephens
03000 268 775 LABOUR
Ivan Cochrane
03000 268 783 DCC INDEPENDENT
03000 268 689 LABOUR
Jude Grant 03000 268 755 LABOUR
West Auckland
Christine Wilson
03000 268 791 LABOUR
Kevin Thompson
03000 268 782 SPENNYMOOR IND
03000 268 715
LABOUR
Eunice Huntington
03000 268 729 LABOUR
Lyn Boyd 03000 268 705 LABOUR
Lucy Hovvels
03000 268 728
Olga Milburn
DURHAM IND
LABOUR
LABOUR
Olwyn Gunn
07739 636 155
03000 268 714 LABOUR
SPENNYMOOR IND
SPENNYMOOR IND
03000 268 719 LABOUR
03000 264 347
Wingate
Anita Savory John Shuttleworth 03000 268 767 01388 527 594 DCC INDEPENDENT
0771 432 4442 01388 517 298 DCC INDEPENDENT
Woodhouse Close
Fraser Tinsley
Vacant
John Lethbridge
LABOUR
LABOUR
LABOUR
03000 268 691
LABOUR
Weardale
Neil Grayson
Willington and Hunwick
03000 268 741
Richard Manchester
03000 268 748
Alan Gardner
03000 264 340
Carl Marshall
Tow Law
Joyce Charlton
03000 268 694
LABOUR
Stanley
Tudhoe
Rob Yorke LABOUR
03000 268 716
Tanfield
Trimdon and Thornley
Peter Brookes
Bill Kellett
Shotton and South Hetton
Spennymoor
Geoff Darkes
David Hall
03000 268 737 01388 604 689
Tanya Tucker
03000 268 736 LABOUR
47