Happy Debt Counsellors

Debt Counsellors love being “part of the conversation” and having a large credit provider being so willing to engage was great.

Also of note, was ABSA’s willingness to deal with issues right away (where possible) and to put their cards on the table. This was very refreshing.

Throughout the meeting, specific consumers’ cases were mentioned and the ABSA team undertook to deal with a wide variety of small issues specific to these individual cases. Email addresses were exchanged and action taken immediately.

Small snags are not uncommon in any involved process like debt review. With lots of moving parts comes the risk of lots of potential hiccups. Still, it was clear that almost all who attended were very impressed with the ABSA team’s work and attendees had few complaints overall. Many Debt Counsellors complimented ABSA on their fast turnaround times, easy access to necessary information and said that they were very satisfied with the way ABSA handle queries.

The meeting was a great success and it was nice to be able to engage directly with the ABSA team as they continue in their efforts to service both their clients and the Debt Counsellors who assist them.