Color Is What We Do!
Developed for bakeries by food-color experts, DecoPac offers unique colors that are formulated to deliver an accurate color match, intense shades, and consistent blending in all types of icing. From our food scientists and quality assurance teams, to engineering and manufacturing, we are the industry leaders.
PREMIUM COLOR MATCHING
When it comes to color, nothing is more important than achieving a perfect match. We have a state-of-the-art color matching system to ensure color accuracy in every bottle, every time delivering consistent results across all bakeries and decorators. Colors are suspended with smaller particulates which dispense color better allowing you to use less color to get the desired result. Saving your bakery money over time, one dessert at a time.
ONLY THE BEST SAFETY FIRST
We understand the importance of food safety in bakeries, and that's why we have taken every step to ensure that our color meets the highest standards of safety and quality. We employ quality control points at every stage in the manufacturing and bottling process.
Our commitment to quality, safety, and customer service makes us the best choice for all your color needs.
We start with high-quality ingredients and rigid quality standards to create a perfect blend of colors that are consistent. When blended with icings, the colors remain stable and resist changing to lighter or darker versions than what was intended. You can confidently achieve precise and repeatable results in just a few minutes, reducing the time and labor required to match colors by hand.
Color Mixing
Color is an important part of any cake design. Whether you are trying to create the perfect shade to deliver a theme or match a specific color for a consumer, getting it right is crucial. That’s where the art of mixing color comes in. Our cake decorating and color pros are here with tips to ensure you get perfectly colored icing every time.
1 4
TEST THE COLOR
Quickly test how a color will look when diluted. Just place one drop in a cup of water and stir. You’ll instantly see the color’s hue and get an idea of what it will look like in icing.
PLAN & MIX EARLY
Buttercream has a tendency to darken while the color is absorbed. Mix it a day ahead of time, and slightly lighter than your desired shade to allow it to deepen to the perfect hue.
2 5
GET TO KNOW COLOR
Did you know you can use a sheet cake board like a painter’s palette? Mix color in small amounts of icing to see how each color reacts with different types of icing, as well as how much color to use to achieve your desired hues.
PASTE DELIVERS DARK COLOR
Too much liquid gel color tastes bitter and makes icing hard to use. Instead use Gel Paste. You will use less to get your desired color.
3 6
PLAY WITH COLOR
Use your cake board palette when mixing two colors. Mix each color with a little icing first, then mix equal parts of those two icings together. Play with color until your desired shade comes through.
FOLD, DON'T STIR
Achieve the best results with whipped icing by folding the color into cold—right out of the refrigerator—batches instead of stirring.
COLOR VARIES BY TOPPING
BUTTERCREAM
Because of the shortening base, buttercream has a tendency to darken over time. If you plan on doing a lot of reds for Christmas or blacks for Halloween, mixing your colors a day ahead of time will intensify your colors, allowing you to use less color.
NON-DAIRY WHIPPED
In non-dairy whipped topping gel or paste colors both work. All colors have a tendency to bleed in because the primary ingredient is water. A little goes a long way. It's best to use lighter colors and avoid any black or intense colors when making whipped topping decorations. Airbrushing will darken colors more than trying to color the product all the way through.
FONDANT
Fondant absorbs color more than buttercream and will have slightly different recipes than spreadable icings. The water test will help in learning what ratios you need to make your desired color. As with buttercream, coloring fondant the day before and wrapping tightly will help the color to mature and you will use less color. Gel or paste colors are best for fondant.
Seasonal Color Palettes
A color for every season & holiday! Ensure your cake case grabs the attention of consumers for the different holiday seasons—add a drop of color. Identified by color trend experts, here are the must-have colors.
PREMIUM
GEL COLORS
The most popular and versatile type of color, gel color provides the intensity of a paste without the mess. Mixes well into buttercream, fondant and non-dairy whipped icing. 8 fl. oz. Manufactured in the U.S.A.
PREMIUM GEL TREND COLORS
Exclusive to DecoPac, pre-mixed, ready-to-use colors in today’s hottest shades. 4 fl. oz. Manufactured in the U.S.A.
ALL-NATURAL GEL COLORS
Exceptional colors made from all-natural ingredients. Ideal use in fondant and buttercream icing. For prolonged shelf-life, refrigerate after opening. Restore to room temperature before use. 2 fl. oz. Manufactured in the U.S.A.
PREMIUM CANDY
An oil-soluble formulation for white chocolate and other high-fat mediums with brilliant results. 2 fl. oz. Manufactured in the U.S.A.
PREMIUM AIRBRUSH COLORS
Specially formulated for airbrush systems to prevent clogging. Easy application to the surface of buttercream or whipped icing, fondant and gum paste decorations. Save time with convenient, consistent colors that deliver the shades consumers want. 8 fl. oz. Manufactured in the U.S.A.
PREMIUM AIRBRUSH TREND COLORS
Exclusive to DecoPac, ready-to-use, pre-mixed colors in today’s hottest hues.
in the U.S.A.
SHIMMER
Specially formulated for airbrush systems to prevent clogging. Easy application to the surface of buttercream or whipped icing, fondant and gum paste decorations. Save time with convenient, consistent colors that deliver the shades consumers want. 4 fl. oz. Manufactured in the U.S.A.
PREMIUM
A very concentrated formula, paste works best for projects that require deep color. Mix with icings or piping gels in small amounts to achieve the desired shade. 16
U.S.A.
Pre-colored and easy to apply. Easily meltable for quick application. Hardens with a matte finish like chocolate with a vanilla flavor.
Decorating Tips
steel. Wash thoroughly in hot water with mild soap solution; rinse; dry thoroughly. Store in dry, clean environment.
Decorating Tips
RUSSIAN DECORATING TIP SET
#19325 – 4/Pkg – $8.82
Easily create flower designs in no time. High-quality stainless steel construction prevents rust and breakage. Use with #7749 Universal Coupler to easily change without assembling and filling a new pastry bag. Dishwasher safe for easy cleanup.
55-PIECE DECORATING SET
Flower Nails†, 1–Plastic Coupler without Notch #11024†.
TUBE & BAG STORAGE RACK
#39807 – 1/Pkg – 20" × 2.25" × 18" h – $35.28
Convenient wall-mounted rack for storing tips and pastry bags. Powder-coated metal. Holds 62 tips.
DECOPAC
WHICH PASTRY BAG IS RIGHT FOR ME?
Pastry bags are a versatile tool with a variety of uses. Ensure you choose the right bad for the job and your business. Consider size, material, clean up, and use.
DecoPac® 12", 18", 21"
Hygo™ 12", 18", 21", 25"
Hygo™ Max 12", 18", 21"
Kee-Seal™ Ultra 12", 18", 21"
BakeMate™ 10", 12", 14", 16", 18", 21", 24" Polyurethane
HYGO™ DISPOSABLE
#9594 12" – 100/Pkg – $16.76
#9595 18" – 100/Pkg – $25.28
#9591 21" – 100/Pkg – $32.93
#5464 25" – 80/Pkg – $32.93
Sterile interior, HYGO disposable pastry bags save your bakery time with no clean-up. These pastry bags have a special design which makes them suitable for all light, heavy, cold or hot fillings (-22 to +230°F / -30 to +110°C). Kosher. Made in Sweden.
KEE-SEAL™ DISPOSABLE
#5456 12" – 100/Pkg – $16.76
#5457 18" – 100/Pkg – $25.28
#5458 21" – 100/Pkg – $32.93
#5459 25" – 80/Pkg – $32.93
Kee-seal pastry bags feature a grip-tight outer surface and a smooth-flow inner surface. There is no flange seam and rolls feature easy-tear perforation. Hot or cold use (-22 to +230°F / -30 to +110°C). Made in Sweden.
DECOPAC® DISPOSABLE
#13590 12" – 100/Pkg – $10.00
#13591 18" – 100/Pkg – $16.46
#13592 21" – 100/Pkg – $22.93
Clear plastic bags make decorating fast and easy. See icing colors at a glance. Made in China.
BAKEMATE™ REUSABLE
10" – 1/Pkg – $2.29
–
Buttercream, whipped and non-dairy toppings
All types of icing, fatty or oily product
All types of icing, dough, mashed potatoes or other food, including fatty or oily product
All types of icing, dough, mashed potatoes or other food, including fatty or oily product
Buttercream, whipped and non-dairy toppings
HYGO™ MAX DISPOSABLE
12" – 72/Pkg – $17.64
KEE-SEAL™ ULTRA DISPOSABLE #5451 12" – 72/Pkg – $16.46 #5454 12" – 100/Pkg – $30.05 #5455 16" – 100/Pkg – $50.96
#5452 18" – 72/Pkg – $21.17
#5453 21" – 72/Pkg – $25.87
Get the feel of a canvas bag in a hygienic disposable pastry bag. The Kee-Seal Ultra pastry bag features an anti-slip exterior surface and a smooth flowinner surface. There is no flange seam and rolls feature easy-tear perforation. One bag for hot or cold use (-22 to +230°F / -30 to +110°C). Kosher. Made in Sweden.
PARCHMENT DECORATING
TRIANGLES DISPOSABLE
#9575 18" – 500/Pkg – $42.34
Inexpensive and disposable. Simply make triangles into a cone and insert the tip of your choice. Made in China.
TWO-COLOR DISPOSABLE #9863 18" – 10/Pkg – $5.29
Convenient
• Naturally flavored, naturally colored, preservative-free, and shelf stable even after opening, so no freezing, thawing, or reduction is required
• Contains no alcohol, artificial ingredients or high fructose corn syrup
• Flavor is highly concentrated, less product is needed to achieve delicious results
• Made in U.S.A.
Decorating Supplies
Ideal for writing messages and adding decorative accents. Easily color Clear Gel for a variety of shades to match any theme.
TRI-BAG UNIVERSAL COUPLER #24219 – 1/Pkg – 1", 1.13" & (2) 1.25" – $4.12
LARGE COUPLER
#10991 – 2/Pkg – 1.65" – $2.94
Use with these tips: 807, 827, 828, 848, 868, 869, 897
COUPLER WITHOUT NOTCH
#11024 – 5/Pkg – 0.85" – $2.94 Use
UNIVERSAL COUPLER
#7749 – 10/Pkg – 0.75", 1.06" & 1.25" – $3.53
Easily change decorating tips without changing the coupler. Fits all piping tips. Dishwasher safe.
CAKE DECORATING PIPING TRAINING TOOL #14893 – 1/Pkg – $8.64
Perfect boarders, script, print, numbers and more. Pipe directly on practice mat—wipe clean to try again.
MEDIUM COUPLER #10990 – 5/Pkg
1.5" – $5.88
Use with these tips: 1D, 1M, 3, 114, 124, 125, 126, 127, 234, 403, 805, 821, 822, 825, 826, 845, 852, 856, 862, 864, 866, 895
TUBE CLEANING BRUSH 2-SIDED CONE AND NARROW #11859 – 1/Pkg – $1.24
A natural, soap based handwash for removing food color stains. ColorWash is non-toxic, environmentally safe and ready-to-use.
COLORWASH® FOOD COLOR STAIN REMOVER #9622 – 16 oz. – $6.29
Safely cleans your airbrush and other bakery tools of food color stains. CleanAire is non-toxic, biodegradable and ready-to-use.
CLEANAIRE® AIRBRUSH CLEANER #9623 – 16 oz. – $5.66
Spatulas & Scrapers
SPATULAS
Spatulas are dishwasher safe, made with double-ground stainless steel blades to ensure maximum flexibility. Measurements reflect the blade length.
KNIVES
Measurements reflect the blade length.
DEXTER®/RUSSELL®
DEXTER®/RUSSELL®
BRUSHES
SCRAPERS
ROUND ASSORTED SIZES
#9784 – 12 Pc./Pkg – 1" - 4.5" – $18.52 All Cutters together in container with a lid.
ROUND
Shown: #28621 Olive You Dad! PhotoCake® Edible Image® and #9784 Round Assorted Sizes Cutters
LARGE ROUND #11682 – 1/Pkg – 6" dia. × 1.75" – $2.78
DOUBLE-SIDED SQUARE ASSORTED SIZES #15345 – 6 Pc./Pkg – 1.6" - 3.15" sq. × 1.5"
Shown: #23636 Purple Premium Gel Color, #15345 Double-Sided Square Assorted Sizes Cutters, and #23039 Royal Icing Mix 1 lb. bag
Shown: #28332 Valentine Cuties Dec-Ons®, #27695 Sweet Tooth Deluxe Fusion Mix, and #10481 Heart Assorted Sizes Cutters
HEART ASSORTED SIZES #10481 – 6 Pc./Pkg – 2" - 3.4" – $11.73
GEOMETRIC SHAPES ASSORTED SIZES #5003 – 24 Pc./Pkg – 0.7" - 1.75" – $7.10
DAISY ASSORTED SIZES #10485 – 6 Pc./Pkg – 1.5" - 3.3" – $11.73
TEAR DROP ASSORTED SIZES #14507 – 6 Pc./Pkg – 2" - 3.5" – $11.73
Limited quantities
Shown: #9713 Stars Assortment Dec-Ons®, #21047/8898 Large White Crystal Sanding Sugar, and #26155 Renshaw Ready to Use Royal Icing using #14507 Tear Drop Assorted Sizes Cutters
Cutters
With Cake Lace, it’s easy to add edible lace decorations to your cakes. Simply mix as directed, spread onto the silicone mat and place in the oven at 175°F. Bake for 12 to 15 minutes, cool for five minutes and the lace is ready to use, or allow to cure overnight. Once made, Cake Lace will stay moist and pliable for many months, allowing you to create masterpieces over time.
Limited quantities
NUMERAL STENCILS
#27871 – 1/Pkg – 7.65" - 11.5" – $27.16
Numeral Cake Stencil
Shown: #27871 Numeral Stencils, #23846
Gold Happy Birthday Layon, #17985 Curls
Assortment Gum Paste, #24060 Celebratory Sayings DecoPics®, #49305 Balloon Animals Assortment Dec-Ons®, and #21350/17909
Neon Bright Confetti Quins
Limited quantities
Easily create appetizing designs without using your fingers. Unique design delivers even and consistent patterns improving product appearance.
design. Dishwasher safe.
Baking Cups
Reversible Treat Wraps®
CURLING RIBBON
0.19" × 500 yds – $2.78
Safe for food contact.
HOT RED #27551
PINK
LIGHT PINK #2962
YELLOW #2957
ORANGE #2954
GREEN #2952
LIGHT BLUE #2964
BLUE #2963
CHOCOLATE
0.75"
Limited quantities
LAVENDER #2969
PURPLE #2960
WHITE
CURLING RIBBON RACK WITH 12 ROLLS OF CURLING RIBBON #8591 – Rack Only – $92.61 #37867 – Complete Set – $69.15 Includes 12 rolls of ribbon: one roll each of green, white, orange, black, yellow, silver, purple, blue, light blue, red, lavender and pink. Rack is FDA approved.
SILVER #2958
CLEAR CELLO TREAT BAGS WITH WHITE #15289 – 50/Pkg – 7" × 4" – $2.47
Foil Rose Leaves
CLEAR CELLO TREAT BAGS WITH SILVER TWIST TIES #15912 – 50/Pkg – 4" × 3.5" – $1.24
CLEAR CELLO TREAT BAGS WITH SILVER TWIST TIES #15288 – 50/Pkg – 6" × 4" – $1.24
WHITE PLASTIC TREAT STICK #15915 – 50/Pkg
× 0.1" – $1.85
PASTEL ASST. PLASTIC TREAT STICK
CLEAR CELLO TREAT BAGS WITH PRIMARY COLOR TWIST TIES #15914 – 50/Pkg – 6" × 4" – $1.24 Limited quantities
WHITE PLASTIC TREAT STICK #15291 – 50/Pkg
× 0.1" – $1.85
PRIMARY ASST. PLASTIC TREAT STICK #15910 – 50/Pkg
Foil Cake Boards
WHICH CAKE BOARD IS RIGHT FOR ME?
DecoPac offers a variety of cake board options to meet all of your decorating needs. When selecting a cake board, consider the weight of the cake design and shape. Based on use, consider a more polished presentation with finishing tools.
Our strongest cake board. High-quality, 1/2" thick board is made of a bonded fiber board. Wrapped in a fern-textured foil for finished look. White paper base.
SHEET CAKE BOARDS
SQUARE CAKE BOARDS
ROUND CAKE BOARDS
Corrugated Cake Boards
Strong, fluted corrugate cake boards are grease resistent, reducing staining and migrations of oils from the cake to the board. White top and kraft bottom. Smooth edges are easily trimmed to fit any cake shape. Use between cake layers or as a base. 1/8" thick.
FOIL CORRUGATED CAKE BOARDS
Heavy-weight, single-wall corrugated construction with bright, glossy foil coating. Scalloped edges for added elegance. 1/8" thick.
REVERSIBLE BLACK/GOLD
Grease-proof pressboard cards with smooth, straight edges. Covered in foil laminate. 1/16" thick.
REVERSIBLE
Single Treat Cake Boxes
The Single Treat Box is an opportunity to share a sentiment of love, caring, appreciation or ”just because” to a special someone by simply placing a treat in a box. It’s easy to execute and no special occasion necessary!
Cake Forms
Make your own display cake!
Cake Structure Sets
Create and transport special occasion cakes with ease. Cake Structure Sets take the guesswork out of ordering components or carrying inventory before it’s needed.
Cake Structure Sets
STACKED 2-TIER ROUND CAKE STRUCTURE SET
Serves 39
• One 6" White Round Separator Plate
• One 6" Waxed Corrugated Round Cake Board
• One 10" Round White Foil Cake Board
• Four 12" EZ-Cut™ Columns
• One hand carrier cardboard box
DETAILS:
Accommodates: 6" & 8" round cakes
Use for: 2-tier stacked cakes
Maximum cake layer height: 12" (taller layers may not fit in delivery system) #25219 – $19 05
STACKED 2-TIER ROUND CAKE STRUCTURE SET
Serves 53
• One 6" White Round Separator Plate
• One 6" Waxed Corrugated Round Cake Board
• One 12" Round White Foil Cake Board
• Four 6" EZ-Cut™ Columns
• One medium box with insert
DETAILS:
Accommodates: 6" & 10" round cakes
Use for: 2-tier stacked cakes
Maximum cake layer height: 6" #37674 – $22 86
STACKED 2-TIER SQUARE CAKE STRUCTURE SET
Serves 68
• One 6" White Square Separator Plate
• One 6" Waxed Corrugated Square Cake Board
• One 12" Square White Foil Cake Board
• Four 6" EZ-Cut™ Columns
• One medium box with insert
DETAILS:
Accommodates: 6" & 10" square cakes
Use for: 2-tier stacked cakes
Maximum cake layer height: 6" #37676 – $22.86
STACKED 3-TIER ROUND CAKE STRUCTURE SET
Serves 117
• One 6" White Round Separator Plate
• One 8" White Round Separator Plate
• One 6" Waxed Corrugated Round Cake Board
• One 8" Waxed Corrugated Round Cake Board
• One 12" Round White Foil Cake Board
• Four 12" EZ-Cut™ Columns
• One medium cake pad
• One medium box with insert
DETAILS:
Accommodates: 6", 8" & 10" round cakes
Use for: 3-tier stacked cakes
Maximum cake layer height: 12" (taller layers may not fit in delivery system) #25220 – $30.48
STACKED 3-TIER ROUND
CAKE STRUCTURE SET
Serves 109
• One 6" White Round Separator Plate
• One 6" Waxed Corrugated Round Cake Board
• One 10" White Round Separator Plate
• One 10" Waxed Corrugated Round Cake Board
• One 14" Round White Foil Cake Board
• Eight 6" EZ-Cut™ Columns
• One large box with insert
Details:
Accommodates: 6", 10" & 12" round cakes
Use for: 3-tier stacked cakes
Maximum cake layer height: 6" #37684 – $40.65
SEPARATED 3-TIER ROUND
CAKE STRUCTURE SET
Serves 109
• One 6" White Round Separator Plate
• One 8" Round White Foil Cake Board
• One 10" White Round Separator Plate
• One 12" Round White Foil Cake Board
• One 14" Round White Foil Cake Board
• Eight Clear Grecian Columns with collars
• One small box with insert
• Two medium boxes with insert
DETAILS:
Accommodates: 6", 10" & 12" round cakes
Use for: 3-tier separated cakes
Maximum cake layer height: 4" with 5" of separation #37682 – $39.38
Cake Stands
WASHABLE
12 COUNT
ROUND ROTATING DECORATING #9290 – 1/Pkg – 12" – $61.74
NON-SLIP
#24718 – 2/Pkg – 12" –
PUSH-DECOPOP®
3-TIER CUPCAKE
#45346 – 1/Pkg – Foiled – $10.80
Holds up to 48 cupcakes. 8" dia., 12" dia., 14" dia.
2 TIER SWEET SERVER® CUPCAKE STAND #5271 – 3/Pkg – Expanded polystyrene – $18.25
Holds up to 26 cupcakes. 9" dia., 12" dia. Limited quantities
4 CAKE STANDS SET
#17466 – 1/Pkg – Clear acrylic – $172.87 8" dia., 10" dia., 12" dia., 14" dia.
3-TIER TREAT TREE #28027 – 3/Pkg – Corrugated plastic – $66.15
5-TIER CUPCAKE
#17797 – 1/Pkg – White PVC – $113.60
Holds up to 155 cupcakes. 6.5" dia., 10.5" dia., 14.5" dia., 18.5" dia.
4-TIER CUPCAKE
#24670 – 1/Pkg – Clear acrylic – $122.24
Holds up to 65 cupcakes. 8" dia., 10" dia., 12" dia., 14" dia.
Delivery Systems
Merchandising Labels
Sell more products with eye-catching labels. Self-adhesive. Roll of 500. – $4.13
Airbrush System & Accessories
With an automatic start and stop, this compressor allows for on demand air flow through a dual-action airbrush gun. Push down on the trigger to begin air flow and then pull back to dispense color.
BASIC 115 VOLT SMALL AIRBRUSH COMPRESSOR
#38961 – 1/Pkg – 8.4" × 5.4" – $123.42
Includes: airbrush holder, pressure guage, moisture trap and hose
• Oil–less piston design
• Runs quiet and cool
• Approximately 20 L/min
• Maximum pressure 35 PSI, 115 V
• Auto start and stop
DUAL-ACTION AIRBRUSH WITH CASE
Includes hard plastic storage case, threaded and 38961 Small Airbrush Clear Hose.
FLUID NEEDLE
#38949 – 1/Pkg – $3.71
Use with #37641
NEEDLE GUIDE SET
#38950 – 1/Pkg – $1.85
Use with #37641
NOZZLE SET
#38948 – 1/Pkg – $6.17
Use with #37641
STOPPER SET
#38952 – 1/Pkg – $3.09
Use with #37641
NOZZLE CAP
#38947 – 1/Pkg – $4.33
Use with #37641
SPRING ASSEMBLY SET
#38953 – 1/Pkg – $6.17
Use with #37641
CLEAR HOSE
#38955 – 1/Pkg – $5.55
Use with C5 Compressor
REPLACEMENT FLUID
NOZZLE WRENCH
#13657 – 1/Pkg – $3.09
Use with both #37641 & #23320
AIRBRUSH HANDLE
#23337 – 1/Pkg – $7.41
Use with #37641
HOSE CONNECT SET
#38954 – 1/Pkg – $4.94
Use with #37641
MOISTURE TRAP
#38962 – 1/Pkg – $7.34
LEVER SET
#38951 – 1/Pkg – $4.94
Use with #37641
Collects water droplets that accumulate in the hose in high humiditiy areas. For use with #38961 Small Airbrush Compressor.
Easily control the flow of color with this single-action airbrush gun and compressor. Once turned on, air flows continuously through the gun, and color dispenses when you pull the trigger back.
SINGLE-ACTION AIRBRUSH GUN
Includes vinyl storage pouch. Use with #37666 Airbrush Hose
DELUXE 115 VOLT AIRBRUSH COMPRESSOR SET
#37666 – 1/Pkg – 9.35" × 5.85" – $172.81
Includes: Clear airbrush hose and dissipating bleeder valve
• Oil–less diaphragm compressor
• Approximately 4 CFM/20 PSI with airbrush
• Maximum pressure 35 PSI motor, 115 volts, 60 cycles, 2 4 AMP
METAL HOSE CLIP
#20726 – 1/Pkg – $0.38
Use with #23320
SHIFT PIN
#13674 – 1/Pkg – $0.92
Use with #23320
REPLACEMENT FLUID NEEDLE
#13670 – 1/Pkg – $5.87
Use with #23320
NEEDLE SPRING
#13661 – 1/Pkg – $4.63
Use with #23320
PVC HOSE
#37667 – 10 Feet – $8.10
Use with C4 Compressor
AIR NOZZLE CAP
#13672 – 1/Pkg – $7.10
Use with #23320
SPRING GUIDE
#13662 – 1/Pkg – $6.79
Use with #23320
HANDLE
#13675 – 1/Pkg – $8.64
Use with #23320
NEEDLE CROWN CAP
#13673 – 1/Pkg – $5.55
Use with #23320
NEEDLE CHUCKING NUT
#13659 – 1/Pkg – $3.39
Use with #23320
MAIN LEVER
FLUID NOZZLE
#37669 – 1/Pkg – $22.23
#13664 – 1/Pkg – $7.41
Use with #23320
#13671 – 1/Pkg – $16.05
Use with #23320
FERRULE
#13676 – 1/Pkg – $4.63
ROCKER & NEEDLE CHUCK ASSEMBLY
#23319 – 1/Pkg – $9.26
O-RING HOSE CONNECTOR
#13658 – 1/Pkg – $1.54
Use with #23320
Airbrush Warranty & Cleaning
AIRBRUSH PROGRAM:
In order to service your airbrush equipment and help keep your system running smoothly, we offer a simple program to ensure your cake decorating equipment is always in good working condition.
AIRBRUSH GUNS:
1. Our Customer Service Representatives are trained to service airbrush guns and associated parts, you can reach them at 1-800-DECOPAC for immediate assistance. They will assist cake decorators with proper cleaning techniques and minor adjustments. We encourage you to properly clean your equipment on a regular basis; if not we find most airbrush guns have the potential to malfunction. If this occurs, we are often able to resolve the situation through our in–house service. (NOTE: There is no charge for contacting our trained representatives)
2. If you encounter more stubborn problems, send us the airbrush gun and or associated parts and we will rehabilitate and return your item within four to five weeks. We also offer reconditioned airbrushes in exchange for the same make and model. DecoPac and all other models will be rehabilitated or exchanged for a flat fee of $30.00.
AIRBRUSH COMPRESSORS:
If your compressor is not working properly and you cannot resolve the issue, please contact DecoPac directly at 1-800-DECOPAC for further assistance.
1. The manufacturer’s one year warranty is limited to defective parts or workmanship only. The manufacturer’s warranty may be void if general maintenance is not performed or is considered normal wear and tear.
2. If it is determined that the airbrush compressor must be returned to the manufacturer for adjustment, we will issue a Fed Ex Call Tag for the return of the compressor as long as it is within the warranty period of one year from the date of the purchase. A copy of the purchased invoice is required to receive the service.
3. You will need to place an order if:
• The compressor is not under warranty/is not returned in packaging to prevent further damage. We are not able to service the compressor and/or provide a replacement.
CLEANING YOUR AIRBRUSH:
1. Rinse airbrush gun with water between colors.
2. At end of day, clean airbrush with CleanAire® (page 345).
3. Rinse with water and let dry overnight.
PROGRAMA DE AERÓGRAFOS:
Para realizar el debido mantenimiento de su equipo de aerógrafo y ayuda a conservar el buen funcionamiento del Sistema, ofrecemos un programa simple que le permite asegurar que su equipo de decoración de pasteles este siempre en buenas condiciones.
PISTOLAS DE AEROGRAFÍA:
1. Nuestros representantes de Servicio al Cliente están capacitados para hacer el mantenimiento de pistolas de aerografía y piezas relacionadas. Llame al 1-800-DECOPAC para obtener asistencia inmediata. Ellos colaboraran con los decoradores de pasteles para que aprendan las técnicas apropiadas de limpieza y ajustes menores. Recomendamos limpiar correctamente los equipos en forma regular, de lo contrario la mayoría de las pistolas de aerografía pueden presentar problemas. En ese caso, podemos resolver el problema a través de nuestro servicio de nuestro mantenimiento interno. (NOTA: no se aplican cargos por contactar a los representantes capacitados)
2. Si los problemas persisten, envíenos la pistola de aerografía o las partes relacionadas, corregiremos el problema y le devolveremos el artículo en un plazo de cuatro a cinco semanas. También ofrecemos el reemplazo de los aerógrafos DecoPac reacondicionados de la misma marca y modelo. Se aplica una tarifa fija de $30.00 por el arreglo o reemplazo de los aerógrafos DecoPac y todos los demás modelos.
COMPRESORES DE AEROGRAFÍA:
Si su compresor no funciona en forma correcta y no puede solucionar el problema, comuníquese directamente con DecoPac al teléfono 1-800-DECOPAC para obtener ayuda.
1. La garantía de un año del fabricante se limita a defectos en las piezas o mano de obra únicamente. La garantía del fabricante puede quedar anulada si no se realiza un mantenimiento general o si se considera que el defecto es parte del desgaste y deterioro normales.
2. En caso de que se determine necesario enviar el compresor de aerografía al fabricante para arreglarlo, nuestros representantes emitirán una etiqueta de FedEx para la devolución del compresor siempre que se encuentre dentro del periodo de garantía de un año de la fecha de compra. Se requiere una copia de la factura de compra para recibir el servicio.
3. Tendrá que hacer una orden para un compresor nuevo si: • El compresor no está en garantía y no es devuelto en un empaque donde la unidad no tome daños adicionales. No somos capaces de dar mantenimiento oproporcionar un reemplazo.
LIMPIEZA DEL AERÓGRAFO:
1. Enjuague la pistola de aerógrafo entre colores.
2. Limpie su pistola de aerógrafo con “CleanAire®" al final del día (página 345).
3. Enjuague con agua y deje secar durante la noche.
DECOPAC IS THE LEADER IN BAKERY TECHNOLOGY SOLUTIONS
PHOTOCAKE®
PhotoCake® is your complete Print on Demand cake decorating solution! Choose the system that works for your bakery and gain access to our expansive image library or upload and print your customers’ personal photos! Easily apply your PhotoCake® Edible Image® to baked goods or ice cream to create a unique treat. With designs for all your favorite brands, holidays and occasions, there’s something for any celebration!
DECOPAC.COM
Order products, discover new trends and be inspired at DecoPac.com. Not only can you quickly and easily shop and order all your products, we also have the latest trend information available so you can be inspired and try new techniques to wow your customers.
Visit DecoPac.com to learn more.
CELEBRATIONIQ
Online shopping becomes more ingrained in our lives every year. Stores have quickly advanced their eCommerce plans to keep up, but the typical platform only works well with standard grocery orders. Custom orders are often phone or in-store only, resulting in a disjointed experience for your customers.
CelebrationIQ is here to help. By working with your current online presence, our software gives you the ability to offer customization to your shopper’s orders.
Visit celebrationiq.com
The Magic of Cakes® Merchandising
THE MAGIC OF CAKES® IN-STORE DISPLAY SYSTEM
Your bakery. Your display. Choose the pieces that work for you.
• Durable Header Cards (options below to grab customer attention)
• Order the Select Book (#98063) or choose pages to show customers what is available
• High–gloss, enamel Display Stand provides a professional appearance and easily wipes clean
• Free-Standing Metal Pedestal (#98118) saves your valuable counter space
Mix and match components let you customize what you need for your bakery
THE MAGIC OF CAKES® SELECT BOOK
An easy way for your customers to choose the perfect cake for their celebration. The Magic of Cakes Select Book includes an assortment of best-selling designs and is a merchandising must.
THE
OF
SELECT BOOK #98063 – 1/Pkg – No Charge
THE MAGIC OF CAKES® HEADER CARDS
Promote The Magic of Cakes Book in-store! Use a header card to draw attention to your cake offerings.
CELEBRATIONIQ HEADER CARDS
Promote Online Cake Ordering in-store! Use when you have both a Magic of Cakes in-store display and are a CelebrationIQ customer.
CELEBRATIONIQ WITH QR CODE #28324 – 1/Pkg – 11" × 14" – No Charge
BLACK METAL PEDESTAL 33"
When counter space is limited, enlist our free-standing The Magic of Cakes metal pedestal to showcase your bakery's assortment of delicious offerings. Constructed of attractive galvanized steel, the durable stand features Velcro® strips that firmly secure your The Magic of Cakes Display Stand (item #95099 or #11991) in place and rubber base pads which anchor the unit, preventing sliding on polished floors.
#98118 – 1/Pkg – 33" tall, 32 lbs. – $112.20
METAL MERCHANDISING
Durable counter display stand holds The Magic of Cakes pages (ordered separately). Made of durable 16-gauge steel, the heavyduty binder rings resist bending and reduce wear on pages. Includes #21673 Celebrate The Magic of Cakes Header Card.
#95099 – 1/Pkg – White – 18" × 9.95" × 9.9" – $49.28
#11991 – 1/Pkg – Black – 18" × 9.95" × 9.9" – $49.28
7 RING REPLACEMENT SPINE
#5266 – 1/Pkg – 10.9" × 3.3" – $11.00
For use with #95099 or #11991 The Magic of Cakes Display Stand.
DECORATING CARD SET WITH FILE BOX
Keep cake decorating instructions at your fingertips. Includes select decorating cards, file box and tabs.
#98287 – 1/Pkg – 7.75" × 6" – No Charge
RING DISPLAY FOR CAKE CASE #23210 – 1/Pkg – 9" × 5" × 9.5" – No Charge
PhotoCake® In-Store Merchandising
PROMOTE YOUR PHOTOCAKE® CAKES IN-STORE
From posters to header cards, we have what you need to drive awareness of PhotoCake in your bakery.
POSTER
Display in-store to help draw attention to your PhotoCake® Edible Image® cakes.
#25333 – 1/Pkg – 22" × 28" – No Charge
EASEL-BACK COUNTER CARD
Add to the top of counters or display cases to help draw attention to your PhotoCake® Edible Image® cakes.
#25336 – 1/Pkg – 7" × 11" – No Charge
CLING
Add a cling to your front door, window display or cake case.
#25334 – 1/Pkg – 6.75" × 6" – No Charge
ON-PACK STICKER
Add to cake packaging to promote PhotoCake® to your customers.
#25335 – 100/Roll – 3.5" × 4.5" – No Charge
Order products, discover new trends and be inspired at DecoPac.com. Not only can you quickly and easily shop and order all your products, we also have the latest trend information available so you can be inspired and try new techniques to wow your customers. Visit DecoPac.com to learn more.
How to Order
EASY ORDERING OPTIONS FROM DECOPAC
ATTENTION CUSTOMERS: Be ready to provide DecoPac item numbers when placing your order
ONLINE AT DECOPAC.COM
• Available 24/7
• Ordering online allows you
• A quick-order function to save time
• A history of your online orders
• Ability to quickly see stock status and suggested alternatives
• Access to PhotoCake® PINs
AUTOMATED TELEPHONE
• Toll-Free 1-800-DECOPAC (1-800-332-6722)
• Available 24/7
• Must be an active DecoPac customer to order via this option
• A maximum quantity of 10 per item is allowed per order
• Menu Option 5 – Product Orders
• FedEx® Ground is the only shipping option available at this time
• You MUST receive an order number to confirm your order has been processed. If you end the call without an order number, the order will automatically be cancelled.
• Menu Option 7 – PhotoCake® PINs
CUSTOMER SERVICE
• Toll–Free 1-800-DECOPAC (1-800-332-6722)
• Spanish: 1-800-898-3063
• Monday-Friday 7:00am-5:30pm, CT Saturday 7:00am-2:00pm, CT
PHOTOCAKE®
Our Print on Demand Edible Image® Decorating Solution brings you virtual inventory when you need it
To access PhotoCake PINs for licensed images, frames and strips simply
• Place your order online at DecoPac.com
• Call our Automated Telephone Service and select Menu Option 7
Interested in ordering a Print on Demand System? Contact your DecoPac Sales Representative
2023-2024 HOLIDAYS
DecoPac Customer Service will be closed in observation of the following holidays:
• Independence Day (July 3 & 4, 2023)
• Labor Day (September 4, 2023)
• Thanksgiving (November 23-24, 2023)
• Christmas (December 25, 2023)
• New Year’s (January 1, 2024)
• Memorial Day (May 27, 2024)
BEST IN CLASS SHIPPING
We are committed to providing you the best service in the industry. We make every effort to pick, pack and ship orders within 24 hours of receipt. Unfortunately we’re unable to make any changes once an order is sent to our warehouse because we’re working quickly to get it to you.
*FedEx shipping methods are not available in all locations. DecoPac is not responsible for FedEx shipping delays. The day it leaves our warehouse does not count as a day in transit. Please allow one additional business day for expedited shipments or opt for same day shipping.
You must request expedited service at time of order.
Orders taken Saturday or Sunday will ship on Monday.
Excludes PhotoCake® Return-to-Depot components.
Chocolate is not available for shipment to Canada, Puerto Rico, Alaska or Hawaii. Chocolate orders will ship and are billed separately from other products. Chocolate pricing includes shipping costs and chocolate purchases do not count toward satisfying your free minimum.
FedEx® service marks used by permission.
SHIPPING RATES
We ship all packages via FedEx® Ground Delivery Service unless expedited service is requested.
• Free standard shipping in the contiguous US on orders $100 or more.
• Standard shipping for orders less than $100 is $12
• Orders shipped to a residential address require a $10 incremental charge
• Cash on delivery (COD) is available for an additional $15 service charge, per box.
SAME DAY SHIP
• Same day shipping is available for an additional $12. This reduces delivery time by one day. Order must be placed by 2:00 pm CT Monday-Friday. Orders taken on Saturday or Sunday will ship on Monday. You must request expedited service at time of order.
FEDEX SHIPPING METHODS AND TRANSIT TIMES
• Ground: 2-5 business days depending on where you are located
• Express Saver: 3 business days*
• 2 Day: 2 business days*
• Standard Overnight: 1 business day, delivered by 4:30 pm*
• Priority Overnight: 1 business day, delivered by 10:30 am*
• Saturday Delivery: 1 business day*
PAYMENT OPTIONS
All payments should be sent to: DecoPac, Inc.
SDS 12-0871
P.O. Box 86 Minneapolis, Minnesota 55486-0871
Credit cards accepted:
Cash advance or COD (please note there are additional charges associated with COD purchases).
CREDIT TERMS
DecoPac extends 30-day credit to qualified customers who:
• Complete and sign the DecoPac credit application.
• Meet the credit requirement based on the information provided in the policy.
A WORD ABOUT PRICING
All prices in this catalog are quoted in U.S. dollars, F.O.B. Minneapolis, Minnesota, and are subject to change without notice.
TERMS OF PAYMENT
• If qualified, terms are NET 30.
• All past-due invoices may be subject to interest charges.
• Post-dated checks are not accepted.
INVOICE ERROR DISCREPANCIES
All invoice errors should be reported immediately by calling 1-800-DECOPAC. Customer Service will assist in resolving the error. If a credit is issued, the credit amount may be deducted from the related invoice.
NON–SUFFICIENT FUNDS (NSF) CHECKS
• Any NSF check returned will be charged a fee of $30 (or current rate permitted by law).
• DecoPac, Inc. will notify the customer when the NSF check is received. It must be made good within 5 days by cashier’s check, money order or credit card. Once a NSF check is received, credit privileges are revoked and all future orders must be paid by COD or credit card.
RETURN POLICIES
While we do everything we can to accommodate your changing needs, there are a few policies we must enforce:
1. All returns must be pre-approved by DecoPac.
2. To ensure food safety, edible products may NOT be returned, except in the case of a confirmed quality defect.
3. To ensure product safety, only complete, unopened boxes of nonedible products in undamaged original packaging may be returned. Such products returned within 90 days of shipment will receive full credit; products returned after 90 days will be subject to a 25% restocking fee.
4. DecoPac will NOT accept returns of seasonal or holiday items or PhotoCake hardware, except in the case of a confirmed quality defect.
5. DecoPac will only accept returns of products currently featured on DecoPac.com or in our current catalog.
PRODUCT RETURNS
For prompt handling, call Customer Service (1-800-DECOPAC) for a Return Authorization Number. Note this number on your return along with your customer number.
FREIGHT CLAIMS
• Call DecoPac Customer Service (1-800-DECOPAC) to report any problems incurred during shipping. We’ll make it right, right away.
• Freight claims must be made within 7 days of receipt.
OPCIONES DE PEDIDO FÁCILES EN DECOPAC
ATENCIÓN CLIENTES: Esté preparado para proporcionar los números de artículo DecoPac al realizar su pedido
EN LÍNEA EN DECOPAC.COM
• Disponible 24 horas al día, 7 días a la semana
• Hacer un pedido en línea le permite
• Una función de pedido rápido para ahorrar tiempo
• Un historial de sus pedidos en línea
• La posibilidad de ver rápidamente el estado de las existencias y las alternativas sugeridas
• Acceso a los PIN de PhotoCake®
TELÉFONO AUTOMATIZADO
• Llamada gratuita 1-800-DECOPAC (1-800-332-6722)
• Disponible 24 horas al día, 7 días a la semana
• Debe ser cliente activo de DecoPac para realizar pedidos mediante esta opción
• Se permite una cantidad máxima de 10 por artículo y pedido
• Opción 5 del menú – Pedidos de Productos
• FedEx® Ground es la única opción de envío disponible en este momento
• DEBE recibir un número de pedido para confirmar que su pedido ha sido procesado. Si finaliza la llamada sin un número de pedido, el pedido se cancelará automáticamente.
• Opción 7 del menú – PIN de PhotoCake®
ATENCIÓN AL CLIENTE
• Llamada gratuita 1-800-DECOPAC (1-800-332-6722)
• Español: 1-800-898-3063
• De lunes a viernes, de 7:00am a 5:30pm, CT Sábado, de 7:00am a 2:00pm, CT
DÍAS FESTIVOS 2023- 2024
DecoPac Customer Service will be closed in observation of the following holidays:
• Día de la Independencia (3 y 4 de julio de 2023)
• Día del Trabajo (4 de septiembre de 2023)
• Acción de Gracias (23 y 24 de noviembre de 2023)
• Navidad (25 de diciembre de 2023)
• Año Nuevo (1 de enero de 2024)
• Día de los Caídos (27 de mayo de 2024)
EL MEJOR ENVÍO DE SU CLASE
Nos comprometemos a ofrecerle el mejor servicio del sector. Hacemos todo lo posible por recoger, embalar y enviar los pedidos en un plazo de 24 horas desde su recepción. Lamentablemente, no podemos realizar ningún cambio una vez que el pedido se ha enviado a nuestro almacén, ya que estamos trabajando rápidamente para hacérselo llegar.
PHOTOCAKE®
Nuestra impresión bajo demanda de decoración Edible Image® la solución le ofrece un inventario virtual cuando lo necesita.
Para acceder a los PIN de PhotoCake para imágenes, marcos y tiras con licencia, solo tiene que
• Hacer su pedido en línea en DecoPac.com
• Llamar a nuestro Servicio Telefónico
Automatizado y seleccionar la opción 7 del menú
¿Está interesado en solicitar un sistema de impresión bajo demanda? Póngase en contacto con su representante de ventas DecoPac.
*Los métodos de envío de FedEx no están disponibles en todas las localidades. DecoPac no se hace responsable de los retrasos de envío de FedEx. El día que sale de nuestro almacén no cuenta como día en tránsito. Por favor permita un día hábil adicional para los envíos acelerados u opte por el envío el mismo día. Debe solicitar el servicio acelerado en el momento del pedido. Los pedidos realizados en sábado o domingo se enviarán el lunes. No incluye los componentes PhotoCake® Return-to-Depot.
El chocolate no está disponible para envíos a Canadá, Puerto Rico, Alaska o Hawai. Los pedidos de chocolate se enviarán y facturarán por separado de los demás productos. El precio del chocolate incluye los gastos de envío y las compras de chocolate no cuentan para satisfacer su mínimo gratuito.
Marcas de servicio FedEx® utilizadas con autorización.
TARIFAS DE ENVÍO
Enviamos todos los paquetes por FedEx® Ground Delivery Service a menos que se solicite un servicio acelerado.
• Envío estándar gratuito en los EE.UU. contiguos en pedidos de 100 $ o más.
• El envío estándar para pedidos inferiores a 100 $ es de 12 $.
• Los pedidos enviados a una dirección residencial tienen un recargo de 10 $.
• Los pedidos contra reembolso tienen un cargo adicional de 15 $ por caja.
ENVÍO EL MISMO DÍA
• Envío el mismo día disponible por un suplemento de 12 $. Esto reduce el tiempo de entrega en un día. El pedido debe realizarse antes de las 2:00 pm CT de lunes a viernes. Los pedidos realizados en sábado o domingo se enviarán el lunes. Debe solicitar el servicio acelerado en el momento del pedido.
MÉTODOS DE ENVÍO Y TIEMPOS DE TRÁNSITO DE FEDEX
• Terrestre: De 2 a 5 días laborables dependiendo de dónde se encuentre
• Ahorrador expreso: 3 días laborables*
• 2 días: 2 días laborables*
• Noche estándar: 1 día laborable, entregado antes de las 4:30 pm*.
• Prioridad durante la noche: 1 día laborable, entregado antes de las 10:30 am*.
• Entrega los sábados 1 día laborable*
MODALIDADES DE PAGO
Todos los pagos deben enviarse a: DecoPac, Inc.
SDS 12-0871
P.O. Box 86
Minneapolis, Minnesota 55486-0871
Tarjetas de crédito aceptadas:
Anticipo de efectivo o contra reembolso (tenga en cuenta que hay cargos adicionales asociados a las compras contra reembolso).
CONDICIONES DE CRÉDITO
DecoPac concede un crédito de 30 días a los clientes cualificados que:
• Completen y firmen la solicitud de crédito DecoPac.
• Cumplan con el requisito de crédito basado en la información proporcionada en la póliza.
INFORMACIÓN SOBRE PRECIOS
Todos los precios de este catálogo se indican en dólares estadounidenses, F.O.B. Minneapolis, Minnesota, y están sujetos a cambios sin previo aviso.
CONDICIONES DE PAGO
• Si cumple los requisitos, las condiciones son NETO 30.
• Todas las facturas vencidas pueden estar sujetas a intereses.
• No se aceptan cheques con fecha posterior.
DISCREPANCIAS POR ERRORES EN LAS FACTURAS
Todos los errores de facturación deben comunicarse inmediatamente llamando al 1-800-DECOPAC. El Servicio de Atención al Cliente le ayudará a resolver el error. Si se emite un crédito, el importe del crédito podrá deducirse de la factura correspondiente.
CHEQUES
SIN FONDOS SUFICIENTES (NSF)
• Todo cheque sin fondos devuelto tendrá un recargo de 30 $ (o la tarifa vigente permitida por la ley).
• DecoPac, Inc. notificará al cliente cuando se reciba el cheque NSF. Debe ser compensado dentro de 5 días por cheque de caja, giro postal o tarjeta de crédito. Una vez que un cheque NSF es recibido, los privilegios de crédito son revocados y todas las órdenes futuras deben ser pagadas por contra reembolso o tarjeta de crédito.
POLÍTICA DE DEVOLUCIONES
Aunque hacemos todo lo posible para adaptarnos a sus necesidades cambiantes, hay algunas políticas que debemos hacer cumplir:
1. Todas las devoluciones deben ser pre-aprobadas por DecoPac.
2. Para garantizar la seguridad alimentaria, los productos comestibles NO pueden ser devueltos, excepto en el caso de un defecto de calidad confirmado.
3. Para garantizar la seguridad de los productos, solo se pueden devolver cajas completas y sin abrir de productos no comestibles en su embalaje original intacto. Los productos devueltos en un plazo de 90 días a partir del envío recibirán un abono completo; los productos devueltos después de 90 días estarán sujetos a una tasa de reposición del 25%.
4. DecoPac NO aceptará devoluciones de artículos de temporada o festivos ni de hardware PhotoCake, excepto en el caso de un defecto de calidad confirmado.
5. DecoPac solo aceptará devoluciones de productos actualmente presentados en DecoPac.com o en nuestro catálogo actual.
DEVOLUCIONES DE PRODUCTOS
Para una gestión rápida, llame al Servicio de Atención al Cliente (1-800-DECOPAC) para obtener un número de autorización de devolución. Anote este número en su devolución junto con su número de cliente.
FREIGHT CLAIMS
• Llame al Servicio de Atención al Cliente de DecoPac (1-800-DECOPAC) para informar de cualquier problema surgido durante el envío. Lo solucionaremos de inmediato.
• Las reclamaciones de transporte deben hacerse dentro de los 7 días siguientes a la recepción.
Comment Passer une Commande
OPTIONS POUR COMMANDER FACILEMENT CHEZ DECOPAC
ATTENTION CHERS CLIENTS : Ayez en main les numéros des produits que vous désirez lorsque vous passer une commande chez DecoPac
EN LIGNE AU DECOPAC.COM
• Disponible 24 heures sur 24, 7 jours sur 7
• Commander en ligne vous permet
• De sauver du temps via une option de commande rapide
• De voir un historique de vos commandes en ligne
• De voir rapidement l’état des stocks ainsi que les alternatives suggérées
• D'avoir accès à vos NIP de PhotoCake®.
SYSTÈME TÉLÉPHONIQUE AUTOMATISÉ
• Numéro sans frais 1-800-DECOPAC (1-800-332-6722)
• Disponible 24 heures sur 24, 7 jours sur 7
• Vous devez être un client actif de DecoPac pour pouvoir commander via cette option
• Un maximum de 10 unités par produit est permis pour chaque commande
• Option 5 du menu principal – Commande de Produits
• Le service FedEx® par voie terrestre est la seule méthode d'expédition disponible pour le moment
• Vous DEVEZ recevoir un numéro de commande pour confirmer que votre commande a bien été traitée. Si vous terminez l'appel sans avoir reçu de numéros de commande, votre commande sera automatiquement annulée.
• Option 7 du menu principal - NIP de PhotoCake®
SERVICE À LA CLIENTÈLE
• Numéro sans frais 1-800-DECOPAC (1-800-332-6722)
• Espagnol : 1-800-898-3063
• Du lundi au vendredi, de 7:00 à 17:30 CT Le samedi de 7:00 à 14:00 CT
PHOTOCAKE®
Notre service de décoration par impression® à la demande de photo comestible vous offre un inventaire virtuel lorsque vous en avez besoin.
Pour obtenir les NIP de PhotoCake permettant d'accéder aux images sous licence, aux bordures ainsi qu’aux bandes dessinées, il vous suffit seulement de
• Passer une commande en ligne au DecoPac.com
• Contacter notre service téléphonique automatisé et sélection l’option 7 du menu principal. Intéressés à commander un système d’impression à la demande ? Contactez votre représentant des ventes de DecoPac.
*L’expédition par FedEx n’est pas disponible dans toutes les régions. DecoPac n'est pas responsable des délais de livraison de FedEx. Le jour où la commande quitte notre entrepôt n'est pas considéré comme un jour en transit. Veuillez prévoir un jour ouvrable supplémentaire pour les envois accélérés ou optez pour une expédition le jour même. Vous devez demander le service d'envoi accéléré lorsque vous passez votre commande. Les commandes passées le samedi ou le dimanche seront expédiées le lundi. Exclut les éléments retournés à l’entrepôt de PhotoCake®
Le chocolat n'est pas disponible pour l'expédition au Canada, à Puerto Rico, en Alaska ou à Hawaï. Les commandes de chocolat seront expédiées et seront facturées séparément des autres produits. Les prix pour le chocolat incluent les frais d'expédition et l'achat de chocolat n'est pas compris dans le total minimum requis pour l'expédition gratuite. Les marques de services de FedEx® sont utilisées avec autorisation.
CONGÉS FÉRIÉS 2023 - 2024
Le service à la clientèle de DecoPac sera fermé lors des jours fériés suivants :
• Jour de l’indépendance (3 et 4 juillet 2023)
• Fête du travail (4 septembre 2023)
• Action de grâce (23 et 24 novembre 2023)
• Noël (25 décembre 2023)
• Jour de l’an (1er janvier 2024)
• Jour du souvenir (27 mai 2024)
LE MEILLEUR SERVICE D’EXPÉDITION
Nous nous engageons à vous fournir le meilleur service de toute l’industrie. Nous faisons tout en notre pouvoir pour préparer, emballer et expédier les commandes dans les 24 heures suivant leur réception. Malheureusement, nous sommes dans l’impossibilité d’apporter des modifications à votre commande lorsqu'elle a été transmise à notre entrepôt étant donné que nous travaillons très rapidement pour vous la faire parvenir.
FRAIS D’EXPÉDITION
Nous expédions tous nos paquets via le service de livraison FedEx® par voie terrestre, sauf lorsqu’un envoi accéléré est demandé.
• L’expédition standard est gratuite aux États-Unis contigus pour les commandes de 100 $ ou plus.
• Les frais d'expédition standard pour les commandes de moins de 100 $ sont de 12 $.
• Des frais supplémentaires de 10 $ sont ajoutés pour les commandes expédiées à une adresse résidentielle.
• Le contre remboursement est disponible moyennant des frais de services de 15 $ par boîte.
EXPÉDITION LE JOUR MÊME
• Le service d'expédition le jour même est disponible moyennant des frais additionnel de 12 $. Ceci réduit le délai de livraison d’un jour. La commande doit être passée avant 14:00 CT, du lundi au vendredi. Les commandes passées le samedi ou le dimanche seront expédiée le lundi. Vous devez demander le service d'envoi accéléré lorsque vous passez votre commande.
MÉTHODES D’EXPÉDITION DE FEDEX ET TEMPS DE TRANSIT
• Par voie terrestre : 2 à 5 jours ouvrables selon l'endroit où vous vous trouvez
• Livraison économique : 3 jours ouvrables*
• 2 jours : 2 jours ouvrables*
• Livraison standard le lendemain : 1 jours ouvrable, livré avant 16:30*
• Livraison prioritaire le lendemain : 1 jours ouvrable, livré avant 10:30*
• Livraison le samedi : 1 jour ouvrable*
OPTIONS DE PAIEMENT
Tous les paiements doivent être envoyés à : DecoPac, Inc
SDS 12-0871
C. P. Case postale 86
Minneapolis, Minnesota 55486-0871
Cartes de crédit acceptées :
Avance de fonds ou contre remboursement (veuillez noter qu’il y a des frais additionnels pour les achats payés par contre remboursement).
MODALITÉS DE PAIEMENT
DecoPac accorde un crédit de 30 jours aux clients qualifiés qui :
• Complètent et signent le formulaire de demande de crédit.
• Satisfont les conditions de crédit basées sur ce qui est décrit dans la politique.
UN MOT À PROPOS DE LA TARIFICATION
Tous les prix inclus dans ce catalogue sont inscrits en dollars américain, FAB Minneapolis, Minnesota, et peuvent faire l’objet de changements sans préavis.
CONDITIONS DE PAIEMENT
• Si qualifié, le montant net est exigé dans les trente jours.
• Tout compte en souffrance est assujetti à des frais d’intérêt.
• Les chèques postdatés ne sont pas acceptés.
ERREURS DE FACTURATION
Toutes les erreurs de facturation doivent être signalées immédiatement par téléphone au 1-800-DECOPAC. Le services à la clientèle vous aidera à résoudre la problématique. Si un crédit vous est alloué, le montant du crédit peut être déduit de la facture correspondante.
CHÈQUES SANS PROVISION
• Des frais de 30 $ (ou tout taux en vigueur permis par la loi) seront chargés pour tous les chèques sans provision.
• DecoPac, Inc. informera le client lorsque le chèque sans provision sera reçu. Il doit être réglé dans les 5 jours par chèque de banque, mandat postal ou carte de crédit. Une fois qu’un chèque sans provision est reçu, tous les privilèges de crédit sont révoqués et toutes les commandes ultérieures doivent être payées par contre remboursement ou par carte de crédit.
POLITIQUES DE RETOUR
Bien que nous fassions tout notre possible pour répondre à vos besoins changeants, il y a quelques politiques que nous devons appliquer :
1. Tous les retours doivent être préautorisés par DecoPac.
2. Pour des raisons sanitaires, les produits alimentaires NE peuvent PAS être retournés, sauf lorsqu’il s'agit d’un défaut de qualité confirmé.
3. Pour des raisons de sécurité, seules les boîtes complètes et scellées de produits non comestibles dans leur emballage original intact peuvent être retournées. Ces produits peuvent être retournés dans les 90 jours suivant l'expédition et seront entièrement crédités ; les produits retournées après 90 jours seront soumis à des frais de réapprovisionnement de 25 %.
4. DecoPac N’acceptera PAS les retour de produits ou de matériel de PhotoCake saisonniers ou produits pour une fête spécifique, sauf lorsqu’il y a confirmation d’un défaut de qualité.
5. DecoPac accepte uniquement les retours de produits qui sont présentement disponibles sur DecoPac.com ou dans notre catalogue en vigueur.
RETOUR DES PRODUITS
Pour une assistance immédiate, veuillez contacter le service à la clientèle au 1-800-DECOPAC pour recevoir un numéro d’autorisation de retour de produit. Veuillez inscrire ce numéro ainsi que votre numéro de client sur votre envoi de retour.
FREIGHT CLAIMS
• Veuillez contacter le service à la clientèle de DecoPac au 1-800-DECOPAC pour signaler toutes problématiques en lien avec l'expédition. Nous allons corriger la situation sans délai.
• Les réclamations doivent être effectuées dans les 7 jours suivant la réception des produits.
Shown: Cupcakes in #24839 White 4 Count Cupcake Box with #28781 You are My Sunshine Rings and #27697 Celebration Wishes Deluxe Fusion Mix; Premium Gel Colors: #22518 Honey, #22502 Golden Yellow, #22508 Teal Green, #22523 Stone Gray, #21396 Firestone, #22501 Sunset Orange, #22507 Olive Green, and #26796 Golden Brown; Decorating Tips: #5009 #1M Deep Cut Open Star, #11074 #22 Star, and #11035 #32 Star