A Supplemental Chapter to the Sidara Annual Report
ESG at Introba | 2023 Creating a legacy of positive contribution
INTRODUCTION
ESG Desired Outcomes
Introduction
Highlights
Who is Introba Across five countries are over 1,000 engineers, designers, and consultants collaborating to elevate the human experience, create more resilient communities, and protect the health of the planet. We transform the built environment by creating dynamic solutions — living systems — that are smart, resilient, and connected. This is why we show up every day. To use our curiosity for good. To inspire change. To empower changemakers.
Goals & Progress
Environment
Social
Governance
member of Sidara, we are part of a global collaborative that designs for people and the planet. Our visionaries, thinkers, and innovators form part of the over 300 offices across 60 countries, which offer clients a broad range of highly specialized services — from architecture and design, engineering, and project management to digital strategy, sustainability consulting, and energy innovation — all under one umbrella.
Introba is the coming together of Integral Group, Ross & Baruzzini, Elementa Engineering, and Elementa Consulting. We provide innovative engineering and design services through digital transformation and sustainable systems.
But we are not just delivering solutions, we are changing how people live, by inspiring global impact, and making room for cultures to shine. We are unifying communities, strengthening economies, and elevating our quality of life. We are creating visionary environments where humanity and nature coexist in harmony. We are building a world that feels more like home.
We believe in the power of collaboration and strategic partnerships to solve complex problems and to achieve our fullest potential. As a
We focus on long-term human and social advancement by being dedicated to building a healthier and more equitable world. Using care,
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respect, and intention, we embed livability, sustainability, and digital innovation in our approach to accelerate the most complex built environments and assets.
About this Report This is our inaugural Introba Environmental Social Governance (ESG) Report. In previous years, one of our legacy brand’s (Integral Group) Corporate Social and Environmental Responsibility (CSER) Report has told the story of our performance and impact in a similar manner, and in 2023 we aligned within the Sidara Collaborative to evolve our program to follow a GRI Framework, and ESG structure. This report acts as a supplemental chapter and tells the more detailed story of Introba’s performance over the 2022 fiscal year along with the evolution, highlights, stories and impact from 2023.
CONTENTS
2 Introduction
4 ESG Desired Outcomes
5 ESG Highlights
6 ESG Goals & Progress
7 Environment Performance Programs & Initiatives Impact Sustainability Leaders
8 9 10 12
13
20
Social
Governance
Performance 14 Program and 15 Initiatives Introba Gives 18 Impact 19
Performance Impact
23
21 22
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24 Acknowledgements
2
INTRODUCTION
ESG Desired Outcomes
Highlights
Our ESG Journey
Goals & Progress
Environment
Social
Governance
Letter from Leadership Creating a sustainable future is at the heart of what we do at Introba. We understand the magnitude of the global challenges ahead of the planet and are adamant about being part of the solution. We collaborate to transform the built environment with a diverse range of services, including district planning, technical design, system integration, performance optimization through digital transformation and sustainable strategies, and ESG consulting. Our blended expertise in deep core engineering practice areas with specialty advisory services will continue to create advanced systems that are intelligent, resilient, and highly sustainable. In this report, we set our new baseline performances as well as our ambitious goals and targets that drive us towards creating a sustainable and equitable future for people and the planet.
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I am proud that our commitment to creating a legacy of positive contribution plays out in real time. Our ESG leadership is shown throughout this report. For example, our Zero Carbon Council played a key role in inspiring Sidara to sign on to the World Green Building Council’s Net Zero Carbon Building Commitment. And our ESG team led the creation of Sidara's ESG Roadmaps and Annual Report. While we are excelling in some areas, we know that there is still more work to do. This report sets out our purposeful and impactful goals to achieve by 2030, and we look forward to reporting annually on our progress and learnings along the way. This, our first ever Introba ESG report, marks not the beginning of our journey, but the continued evolution of our devotion to inspiring change and empowering changemakers. I am excited to share more about ESG at Introba within this report and I thank you for joining us on this journey.
We will be unwavering in this endeavor to do our part to create a better world. Through advisory and engineering services, we build environments that uplift communities, protect the planet’s health, and adapt to meet future demands. By providing innovative net zero solutions, we meet the needs of every client. We design Living Systems to transform the built environment. Our people are our greatest asset and at the core of all we do. We work every day to put our people first in a values-led culture that extends to our clients, our communities, and all humanity.
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We resolve to create new realities through our steadfast commitment to both the planet and its inhabitants. We will be unwavering in this endeavor to do our part to create a better world.” Bill Overturf, President
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Introduction
ESG DESIRED OUTCOMES
Highlights
Goals & Progress
ESG Desired Outcomes
Environment
Our ESG program uses an “outcomes-based approach” structure. This identifies a desired end state, outlines how each desired outcome can be measured, and establishes a set of targets on a timeline against which our performance can be evaluated. The desired outcomes serve as our long-term goals that we strive actively together to reach, while remaining aware of their inherent challenges and potential barriers that may be outside of our control.
Social
Governance
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Footprints are the environmental and social impacts of the processes that sustain us. (These processes sustain us by directly or indirectly supplying every good and service we buy or experience.)
Handprints are changes to environmental and social impacts that we cause outside of our footprints.
DEI & REMUNERATION
LEARNING & RETENTION
HEALTH, SAFETY & WELL-BEING
LOCAL COMMUNITIES
• Net Zero Carbon Operations for Scope 1 (direct emissions, i.e. company owned buildings & equipment) and Scope 2 (indirect emissions, i.e. company-used electricity & energy generation) emissions by 2030.
• We are dedicated to fostering and maintaining a workplace that is diverse, inclusive, and provides equitable opportunities for all. We strive to nurture a culture of respect and a sense of belonging across our offices globally.
• Employees have access to learning resources and clear career paths for professional and personal development.
• We are committed to become one of the best places to work, placing the utmost importance on the health and wellness of our employees. We engage all employees according to the nature and scale of their activities in achieving the goal of zero harm to people, property, and the environment.
• We are committed to creating volunteering opportunities inside of our organization where employees can be actively involved in the support of their local communities.
• We prioritize accountability and integrity throughout our operational practices. We commit to actively promoting gender diversity within governing bodies, managing risk and compliance, and fostering a culture of transparency.
• We align our service offerings around decarbonization and acknowledge that the projects we touch have a far greater impact than our footprint alone. Therefore, we holistically prioritize ecology, equity, circularity, and resilience.
• With a goal of achieving an aspirational target of gender equality within governance bodies, we acknowledge that this requires actively building a diverse pipeline of talent for the future.
• We actively support educational organizations and community outreach focused on the development of a decarbonized world.
• We are dedicated to designing projects that not only minimize environmental impact, but also have a lasting positive influence on the health and well-being of the communities we serve.
• We are excited to partner with non-profit organizations and under-resourced communities that can positively benefit from receiving our services pro bono.
• We are committed to ensuring our ethical practices are underscored by strong economic performance, driving a responsible approach to growth and business interactions.
ENERGY & EMISSIONS
GOVERNANCE
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Introduction
ESG Desired Outcomes
ESG Highlights
HIGHLIGHTS
Goals & Progress
Environment
ENVIRONMENTAL
•
•
•
Baseline performance set and we are outperforming benchmarks for both GHG emissions and energy consumption (EUI)
Social
Governance
SOCIAL
•
Gender distribution analysis shows that 31.5% of our workforce is women and we have signed on to the UN Women’s Empowerment Principles to push progress towards our goals of gender parity by 2030
World Green Building Council (WGBC) Net Zero Carbon Buildings Commitment signatory and industry leadership
•
MEP 2040 Challenge signatory and steering committees
Compensation analysis demonstrates we have achieved gender pay equity within our workforce
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Our Introba Gives Program resulted in 1% of net profit donated in 2023, three new pro bono projects being undertaken, and provided employees four company paid volunteer hours
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We conducted our first annual Gallup Employee Engagement Survey, with an aggregate score of 76% engaged employees in 2023
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Our four Employee Resource Groups (ERGs) hosted annual events to foster inclusion, encourage education and promote belonging for all within Introba
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We put Reconciliation Action Plan (RAP) committees in place in Australia and Canada, and these groups are working towards the creation and continued action of regional RAPs
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Introba’s Sustainability Leaders
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Sustainability Thought Leadership within the Impact Fund produces projects, studies, essays, and industry advice that provide new insights into how we perceive, design and build our human environment
•
Hidden Emissions of the Cloud: Examining Embodied Carbon and Cost Impacts of Data Center Cooling Technologies
•
Second Edition of Whole Life Carbon Assessment Standard Leads the Way for Global Decarbonization
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GOVERNANCE
•
Sidara Governance Overview
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Introba took part in the Global Infrastructure Pillar partnership on policies and procedures resulting in a pillar wide US Employee Handbook release in 2023
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Anti-Bribery and Corruption Training for all staff attained 95% completion
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Introba utilizes a formal Due Diligence Council, available within the Sidara collaborative and enabling a group wide risk-based assessment solution
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Commitments and Certifications | UN Women’s Empowerment Principles, World Green Building Council (WGBC) Net Zero Carbon Buildings Commitment, ILFI Just Label, MEP 2040 Challenge, regional Best Places to Work awards, UN Sustainable Development Goals, and more
•
The Next-Gen Digital Technology for Remote Working, Learning & Managed Services report examines how to meet the rapidly changing needs of the audio-visual industry
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Introduction
ESG Desired Outcomes
Highlights
GOALS & PROGRESS
ESG Goals & Progress
Environment
Social
Governance
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In the coming years we will expand our ESG goals and reporting to cover all dimensions of our ESG program and strategy. Here is a performance card for 2030 goals which are currently being reported on and have action underway.
Goal
Environment
Social
Governance
Status
Progress Through our Zero Carbon Council’s WGBC Zero Carbon Buildings Commitment we have built a plan to achieve net zero for scope 1 & 2 emissions by 2024. The plan encompasses a path to include scope 3 by 2030.
Achieve net zero emissions (scope 1, 2 + 3)
In Progress
Reduce GHG emissions by 30% (scope 1 + 2)
Baseline Set
Reduce energy consumption by 30%
Baseline Set
Achieve gender parity within our workforce
In Progress
Sidara has signed on to the UN Women’s Empowerment Principals (WEPs) and Introba’s Women’s ERG has launched a Women’s Empowerment Initiative task force to create an action plan utilizing resources available via UN WEPs.
Leadership is made up of 50% underrepresented groups
In Progress
We believe our leadership should represent the diversity of the communities in which we work. Currently 19% of leadership is made up of women, which is one of the groups included within this goal. We are committed to improving this baseline measure over the coming years in line with our Women’s Empowerment Initiative. In 2024 and beyond, we will expand our reporting to measure and track other aspects of diversity, such as race and ethnicity, and more.
Achieve 100% gender pay equity
Achieved
We marked our commitment to gender equity by achieving this goal in our inaugural reporting year. This analysis has also helped identify regional areas of focus.
Annually increase retention by >1%
Baseline Set
Data collected for our inaugural year and baseline performance set.
Increase Employee Engagement rating by 3% annually
In Progress
We have partnered with Gallup to implement an annual engagement survey. All teams have completed action plans, and we will grow our engagement strategy to include Cliftons Strengths in 2024. Our initial Gallup engagement mean was 76%, equating to a level 4 Just Label Employee Engagement score.
Offer eight hours of company paid volunteer hours to employees
In Progress
Our Introba Gives program currently offers four company paid volunteer hours. In 2023, we saw our highest ever engagement with the program.
Donate a minimum of 3% net profit to charitable organizations
In Progress
In 2023, we donated 1% net profit through our Introba Gives program.
Annual ESG Report released
Achieved
Complete with this inaugural Introba ESG report, a supplemental chapter to the Sidara Annual Report.
100% completion of risks, ethics and compliance trainings
In Progress
95% completion rate in 2023.
Data was collected for our inaugural year and baseline performance has been set. Our consumption and emissions outperformed benchmarked data, and we have ensured reduction measures are a top priority within our Zero Carbon Council’s Action Plan.
*For a full ESG roadmap for each GRI dimension, visit the Sidara Annual Report here. Note that Introba may have targets in some categories that exceed the targets outlined for Sidara as a whole, this is due to various factors, including but not limited to our regional context, and the maturity of some of our ESG programs and initiatives.
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ESG Desired Outcomes
Environment
Highlights
Goals & Progress
ENVIRONMENT
Social
Governance
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Environmental Dimensions
► Energy (EUI) ► Energy (GHG) ► Refrigerants (GHG) ► Water Consumption ► Operational Waste Generation (GHG) ► Business Travel (GHG) ► Employee Commute (GHG) Bishop O'Dowd High School Center for Environmental Studies – Oakland, CA I US
► Supply Chain (GHG)
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Introduction
ESG Desired Outcomes
Highlights
Goals & Progress
Environment | Performance ENVIRONMENTAL We are committed to achieving net zero carbon operations for Scope 1 (direct) and Scope 2 (indirect) Emissions by 2030
We align our service offerings around decarbonization and acknowledge that the projects we touch have a far greater impact than our footprint alone. Therefore, we holistically prioritize ecology, equity, circularity, and resilience.
ENVIRONMENT
Performance We are aligning our data collection around GRI 302 Energy (EUI) and 305 Emissions. For 2022, the Scope 1 and 2 energy consumption (EUI) and associated GHG emissions for Introba performed better than benchmarked data. Introba’s EUI outperformed benchmarked data by 16%, while our GHG emissions outperformed benchmarked data by 14%. Read more on page 24 of the Sidara Annual Report to gain a full picture of the barriers to overcome and an introduction to our benchmarking solution. While we work towards our goal of achieving net zero, we also aim to reduce both consumption and emissions by 30% by 2030. In 2022 and 2023 we identified opportunities to make progress on these goals by strategies such as: • Moving our operations to more efficient buildings or merging closely situated offices with our sister companies • Advocating for our landlords to consider cleaner energy solutions and reduction measures Through our continued World Green Building Council Net Zero Carbon Buildings Challenge commitment, we will release our Implementation Plan in the coming year to map our full journey toward a net zero future. As we continue to evolve our data tracking and reporting, we will look to expand this category to cover all Environmental Dimensions including; refrigerants, water consumption, operational waste, business travel, employee commute and supply chain.
Social
Governance
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World Green Building Council (WGBC) Net Zero Carbon Buildings Commitment “The Net Zero Carbon Buildings Commitment (the Commitment) recognizes leadership action by businesses, organizations, cities and subnational governments in tackling operational and embodied carbon emissions from the building and construction sector. This requires deep collaboration across the entire value chain, and radical transformation in the way buildings are designed, built, occupied and deconstructed. It requires new business models that promote circularity, re-use of buildings and materials, whole life cycle thinking, high performance operations, and ultimately a shift away from fossil fuels.” – WGBC The Commitment As a founding signatory of the commitment (legacy Integral Group), our Zero Carbon Council has continued to work on our carbon reduction strategy, and our impact has been spread throughout the industry by thought leaders within the firm .
Acknowledgements
Introba’s WGBC Commitment: 1. Commit | Commit to occupying operational net zero carbon assets by 2030 for brands within the TY Lin International Group (TY Lin, Introba, Landrum & Brown). All new construction and major renovations of existing assets to be net zero embodied carbon by 2030. 2. Disclose | Measure and publicly disclose energy consumption, scope 1 and scope 2 building emissions and whole life carbon emissions through an annual ESG report under the umbrella of Sidara. 3. Act | Implement a decarbonization roadmap that prioritizes reductions through ongoing energy and refrigerant efficiency upgrades across tenancies, working with landlords on renewable energy procurements and electrification strategies. Maximize embodied carbon reductions and compensate for any residual upfront embodied emissions for new developments or major renovations of existing assets under direct control. 4. Verify | Verify annual building energy consumption and whole life carbon emissions data through (Sidara) Group-wide independent third-party ESG verification process. 5. Advocate | Advocate for further industry transformation by influencing the company handprint through research on Whole Life Carbon of MEP systems and net zero carbon beyond buildings into infrastructure; and addressing the company footprint through negotiations with landlords on retrofits of occupied buildings.
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Introduction
ESG Desired Outcomes
Highlights
Goals & Progress
ENVIRONMENT
Social
Environment | Programs & Initiatives
Governance
Zero Carbon Council
MEP 2040 Challenge
Our Zero Carbon Council was formed in 2019 (legacy Integral Group) and has evolved along with our ESG program. This team consists of representatives from across our operating regions who work toward a common goal – decarbonization and taking action to combat the climate crisis.
The built environment is responsible for around 40% of global energy use and emission, and as leaders in the built environment, we see that as an invitation to solve a problem. We proudly support the Carbon Leadership Forum (CLF) as a signatory member of the MEP 2040 Challenge. To address the impact of the built environment on climate change, systems engineers have a critical role to play in both operational and embodied carbon and need to embrace a whole life carbon approach to MEP design, inclusive of fugitive emissions from refrigerants.
The Zero Carbon Council’s purpose is to map, action, and track progress on our zero carbon commitments. The council is currently amending Our Zero Carbon Operations Action our Zero Carbon Operations Action Plan to capture all of TY Lin International Group’s brands and grow our impact further. The council will then map our Implementation Plan, in line with the WGBC Net Zero Carbon Buildings Commitment.
Impact Fund Our Impact Fund is centered around creating a positive global impact on the built environment. Running on an annual basis, the Impact Fund specifically supports thought leadership and transformational initiatives around sustainability and digital innovation. The aim of this work is to share our findings and insights to the whole industry to create collective knowledge and action. Sustainability Thought Leadership within the Impact Fund produces projects, studies, essays, and industry advice that provide new insights into how we perceive, design and build our human environment. It is an opportunity to reflect, question, think big, and offer solutions to make our world more resilient, just, and regenerative.
We have deeper involvement within the MEP 2040 commitment with team members sitting on the Steering Committee and participating in working groups for the Challenge, such as the Data, Analysis & Reporting working group and Manufacturers and EPDs working group.
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Research & Development Our Regional Research & Development (R&D) Initiative focuses on three main groups: • •
“
Knowledge sharing, industry collaboration and training are all key if we want to create a better environment and communities at a large scale. We cannot keep our lessons learned close to our chest if we are serious about making an impact.”
Louise Hamot, Global Lead Sustainable Innovation
Acknowledgements
•
Sustainable Innovation
Technical Standards Innovation Digital Innovation
Each group has a regional lead who assembles a team of specialists to work on specific and relevant tasks within their region. The teams identify areas of overlap, which enables better cross-pollination of ideas. By disseminating knowledge, experience, and expertise, we move the needle forward even further and expand our reach through our work. By developing and investing in our people and communities through this initiative, we support a culture that inspires innovation and excellence.
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Introduction
ESG Desired Outcomes
Highlights
Environment | Impact
Hidden Emissions of the Cloud: Examining Embodied Carbon and Cost Impacts of Data Center Cooling Technologies Data centers are large consumers of energy owing to the high amount of computing power required to operate servers and networking equipment. Additionally, significant cooling is needed to maintain optimal indoor temperatures to keep these servers and networking equipment operational. This study proposes a holistic approach to data center sustainability, one that conscientiously addresses both operational and embodied carbon emissions. It delves into a crucial yet often overlooked aspect - embodied carbon emissions associated with data center MEP (mechanical, electrical, plumbing) equipment over their life cycle.
Goals & Progress
ENVIRONMENT
Social
Governance
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Canada’s First Zero-Carbon Fire Hall Opens in Vancouver
Introba Partners with Green Building Council of Australia
The City of Vancouver officially opened the doors at Fire Hall #17, the first Zero Carbon Building design (ZCB) certified fire hall in Canada and the first ZCB-certified project in British Columbia. Our team provided a wide range of services for this state-of-the-art facility for Vancouver firefighters, including mechanical, electrical, fire protection, lighting design, and communication/security.
Since June 2018, we have sponsored and advocated for the Green Building Council of Australia's (GBCA) Carbon Positive Roadmap. The initiative was built off the success of the World Green Building Council's Zero Carbon Building Commitment, aimed at paving the way for a carbon-positive future. In 2023, we became a Silver Sponsor of the TRANSFORM conference. Focusing on the urgency of the climate crisis and valuing nature, this conference aligned with our values and the research conducted through our Impact Fund.
Fire Hall 17 is a trailblazer; it was designed to reduce greenhouse gas emissions by 97% compared with the previous existing facility. This will be achieved via a high-performance building envelope, geo-exchange heat pumps, and an on-site solar PV array. The new fire hall is well on the way to achieving Passive House certification. Fire Hall 17 has already achieved LEED Gold certification and Net Zero Energy, as defined by the Federation of Canadian Municipalities. Other Canadian communities have studied this project to learn lessons on boosting the energy efficiency of their service buildings.
Over the past six years, our staff have discussed the vital and emerging ESG issues and the company's impact on sustainability in Australia and the world with GBCA CEO Davina Rooney through the Carbon Leaders Series. 2022 | Mary Casey, Principal, Sustainability, and Davina Rooney discuss regenerative practice and Introba's role in decarbonization. 2023 | Alex Krickx, Associate Principal, Sustainability, and Davina Rooney discuss becoming Introba, Living Systems and how the industry can prepare for the future.
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Introduction
ESG Desired Outcomes
Highlights
Environment | Impact
Borealis | Carbon Capture Technology: Part of a Solution to Meet out 1.5degree Climate target? This study investigates direct-air carbon capture (DAC) technology, which removes CO2 from the air and integrates it into buildings. It assesses DAC’s environmental impact, cost, and comparison to renewables, emphasizing the need for a decarbonized grid. Future phases explore DAC’s other applications, like low-GWP refrigerants and fertilizers.
Goals & Progress
ENVIRONMENT
Social
Governance
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Canada’s Federal Government Invests in Energy Efficient Buildings with Introba
Second Edition of Whole Life Carbon Assessment Standard Leads the Way for Global Decarbonization
The Canadian government announced federal funding for built environment partners, including Introba, in driving innovative solutions for decarbonization and energy efficiency for the province of British Columbia.
Two members of our UK Sustainability team were proud co-authors of the second edition of the Whole Life Carbon Assessment for the Built Environment standard (WLCA), recently released in the UK by RICS (Royal Institution of Chartered Surveyors). Louise Hamot, Global Lead of Sustainable Innovation, and Clara Bagenal George, Associate, worked with other industry leaders to develop this groundbreaking guide. Their primary focus areas were on operational carbon, in particular energy usage, and embodied carbon as it relates to mechanical, electrical, and plumbing systems.
The investment supports our ongoing work with the provincial government of B.C. and other local industry partners via the Net-Zero Energy-Ready Challenge as part of the Better Buildings BC program. This innovative program — which Introba designed and launched in 2018 —provides incentives and support to high-rise residential, office, retail/commercial, institutional, and other large complex building projects designed to meet a net-zero energy-ready level of performance.
“The Better Buildings BC program will collate real data to assess how these buildings are performing that will help us assess and close the performance gap, and then share those learnings across the industry,” says Stuart Hood, Vice President, Institutional. “We will be able to identify successful design strategies that achieve high levels of performance, as well as meet other criteria, such as the health and well-being of building occupants and climate resilience.”
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Introduction
ESG Desired Outcomes
Highlights
Goals & Progress
Sustainability Leaders
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Our Canadian sustainability team is steering us toward a future where commitment and impact harmonize with sustainable engineering trends. In this journey, each action is a brushstroke on the canvas of progress, creating a masterpiece where sustainability isn't just a practice but a purpose.”
“
Marilyn Specht, US Lead Our work is centered around the premise that every project can move the needle and make a positive impact. How we define and achieve that will always be different depending on the size, scope, region, and other factors. But every project matters and can redefine what it means to create a built environment that is sustainable, resilient, and regenerative.”
Social
Andy Stanton, UK/EU Lead
Ali Nazari, Canada Lead
“
ENVIRONMENT
We strive to blend the best analytic skills, tools – and people, with a quality and pragmatism of approach. At the forefront of collaboration, developing legislation and thought leadership, we help to shape the solutions and policies that enable our clients to navigate the route to net zero and tackling the climate emergency in the built environment and creating great buildings.”
Governance
Ali Nazari
Vice President Climate & Sustainability Canada Lead
Lisa Westerhoff Principal
“
As an organization with such deep sustainability roots, it’s important that we can practice what we preach. Uncovering the potential on every project we work on – through advisory, analytics and assurance services – is a mindset that extends to our own footprint. By leading the development of Sidara’s ESG framework, we have evolved our prior CSER efforts, maintaining our focus on positive impact, both internally and externally.”
Marilyn Specht Vice President Sustainability US Lead
Acknowledgements
Andy Stanton Senior Principal Sustainability UK Lead
David Barker Managing Principal Sustainability Australia Lead
Mary Casey Principal
Kanika Sharma Assoc. Principal
Cristiano Michelena Assoc. Principal
Pia Engel-Moss Principal Sustainability
Clara George Associate
Eben Simmons Principal
Mudhar Aldurra Assoc. Principal Sustainability
Marguerita Chorafa Associate
Alex Krickx Associate Principal
Lauren Harris Associate
Adeel Ahmed Associate
Kevin Leung Principal
Kevin Welsh Assoc. Principal
David Barker, Australia Lead
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Jamie Dabner Principal
Robin Hawker Assoc. Principal Kavita Gusain Associate
Eduard Cubi Assoc. Principal
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Introduction
Social
ESG Desired Outcomes
Highlights
Goals & Progress
Environment
SOCIAL
Governance
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Social Dimensions
► Staff Diversity ► Remuneration ► Turnover ► Health, Safety, & Well-Being ► Training & Education ► Local Communities Lululemon Store Support Centre – Vancouver, BC I Canada
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ESG Desired Outcomes
Highlights
Social | Performance Desired Outcomes
DEI & REMUNERATION We are dedicated to fostering and maintaining a workplace that is diverse, inclusive, and provides equitable opportunities for all. We strive to nurture a culture of respect and a sense of belonging across our offices globally. With a goal of achieving an aspirational target of gender equality within governance bodies, we acknowledge that this requires actively building a diverse pipeline of talent for the future. Therefore, we holistically prioritize ecology, equity, circularity, and resilience.
HEALTH, SAFETY & WELL-BEING We are committed to helping our firm become one of the best places to work, placing the utmost importance on the health and wellness of our employees. We engage all employees according to the nature and scale of their activities in achieving the goal of zero harm to people, property, and the environment. We are dedicated to designing projects that not only minimize environmental impact, but also have a lasting positive influence on the health and well-being of the communities we serve.
Goals & Progress
Environment
SOCIAL
Governance
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Performance
Occupational Health and Safety (OH&S) performance is a key measure of our business and a reflection of our values and internal culture. By Our diverse and inclusive employee community, with its wide array of perspectives, is foundational to our ability to innovate and stay resilient as providing OH&S training to employees, we ensure our people feel a business. We continue to push for fair and inclusive representation at all confident and understand our commitment to health, safety, and wellbeing. employee levels and disciplines throughout our organization. Our diversity performance reports on gender specific data for 2022 metrics. Actions and initiatives will be expanded to ensure a sense of belonging and representation is achieved for people from all underrepresented and minority groups. Data collection for other diversity metrics began in 2023, and we will build out additional goals based on those results. Our workforce is comprised of 31.5% women, which, although marked as a “good” performance when benchmarked against industry averages, we realize there is much work to do while working towards our goal of gender parity by 2030. Through our commitment to the UN Women’s Empowerment Principles (WEPs), we are equipped with resources, community and guidance to make our ambitious gender equality goals a reality. Through our Women’s Employee Resource Group and Women’s Empowerment Initiative Task Force, along with support from our Executive and Leadership teams, we are inspired to work collaboratively to foster business practices that empower women. The analysis on Gender Pay Equity Distribution has demonstrated our progress and areas of success as well as provided clarity on where gaps still exist within specific areas of our operations. We are proud to share that we provide gender pay equity within our workforce. The results in the remuneration graph to the right show: • 100% means 1:1 male to female pay ratio (achieving gender pay equity)
• >100% equates to where male employees are paid more than their female equivalent counterparts
• <100% equates to female employees who are paid more than their male counterparts.
Our employees generally engage in activities with low safety risk. This risk can be elevated when visiting client sites. Safe Work Practices have been developed and communicated to address those elevated risks such as Driving on Company Business, Working at Heights and Working Near Heavy Equipment. We empower our employees to identify any hazards and control them. The focus is on prevention, but should an employee have a physical impact due to their work activities, we have engaged a third-party occupational health partner that can provide medical advice and guidance on self-care within one hour of discomfort or injury. Timely care and advice ensure the best possible outcome for any employee experiencing any physical impact from their work activities.
Gender Pay Equity Distribution Men to Women Salary Ratio
Introduction
120% 100%
109% 90%
95%
99% 96%
106% 105%
94% 97%
100% 98% 100%
80%
97% 83%
60% 40% 20% 0%
Australia
Canada
UK
US
% of Total Employees Entry Level
Intermediate
Management
Senior
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Goals & Progress
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Social | Programs & Initiatives Employee Resource Groups (ERGs) Our ERGs are voluntary, team member-led groups focused on fostering diversity, inclusion and belonging. These groups help team members build strong connections, offer social, educational, and outreach activities, create development opportunities for future leaders, and work towards elevating and prioritizing the unique needs of our diverse workforce. Our ERGs also operate as diverse advisory councils for corporate teams on items such as policies, benefits, communications, social impact strategy and more.
Women’s ERG | The intention of this ERG is to connect, support, empower and include women as an under-represented group within the firm. The Women’s ERG focused on International Women’s Day in 2023 in alignment with the United Nations Women's theme IWD Day, Cracking the Code, by highlighting the role that bold, transformative ideas, inclusive technologies, and accessible education can play in combatting discrimination and the marginalization of women globally. Through a diversity of thought leadership and supporting female staff to show up as their authentic selves, we seek to empower women to mentor and become changemakers and build lasting legacies of impact and excellence. The Women’s ERG also hosted a panel event for all staff in honor of International Women in Engineering Day that touched on topics such as biases, mentorship, and allyship.
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Fruity Family (LGBTQ2IA+) ERG | This ERG’s mission is to foster an inclusive workplace culture that supports and empowers the LGBTQ2IA+ employee community by embracing their unique intersectional needs. This community is made up of intersecting identities and multiple histories. It is equitable, respectful, and meaningfully engaged in challenging systemic oppression while advancing a culture of inclusion. Pride Month is an on ongoing month of celebration, history, education, and connection for the Fruity Family, and for the fourth consecutive year, they hosted their annual Pride Event for all staff.
Healthy Heads | This ERG is a space for those interested in creating a community around Mental Health, while normalizing and working to break the stigma that surrounds it. Healthy Heads aims to support employee's mental and emotional health, talk openly, educate, and direct employees to the resources available to support them. In 2023, inspired by our colleagues at Currie & Brown, fellow members of Sidara, Introba held its first annual Wellness Week in alignment with World Mental Health Day to support employee health and well-being and infuse a little extra fun into everyone’s week. The week’s wellness focus included challenges, prizes, webinars, and educational aspects related to physical health, mindfulness, building resilience, and more.
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Majority Minority ERG | Formerly the BIPOC ERG, this is a space for employees from diverse backgrounds (including but not limited to racial and ethnic minorities, religious minorities, and more) and allies to unite, support one another, share experiences, and develop ways to achieve goals. The ERG strives to elevate the voices and prioritize the needs of our firm’s diverse employees. The Majority Minority ERG hosted an all-staff event in 2023, in honor of Diversity Awareness Month. The “Celebrating Diversity at Introba” event featured guest speaker Jennifer Lee, SVP, General Counsel TY Lin International Group, and a Q+A panel of representatives from each of our ERGs to take part in an open conversation around diversity in the workplace with all staff. The Majority Minority ERG also launched a campaign called ‘Humans of Introba’, an ongoing video series that highlights diverse individuals, shares their experiences and perspectives, creates a platform for our global workforce to listen and truly hear one another, and helps to create connections and find common ground.
The Majority Minority ERG Presents
Humans of Introba
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Gallup Employee Engagement
Employee Benefits
In 2023 we ran our first annual Gallup Employee Engagement Survey, with an aggregate scoring of 76% engagement. After the survey, results were reviewed across the firm and each leader was given their team’s engagement data. They then conducted collaborative action-planning workshops with their teams to discuss specific team results and to commit to taking action to improve together. The outcome of those sessions are the 87 engagement action plans which currently exist for our teams.
Through competitive and comprehensive employee benefits programs, we promote a holistic approach to employee health and well-being and ensure we meet our employees’ unique, present, and future economic needs. Our diverse range of offerings are customizable to fit the needs of our employees and their families.
We continue to refine and hold ourselves accountable to these living and breathing action plans, check in on our progress through a pulse survey, and track our annual progress as we work towards our goal of improving our company-wide engagement by a minimum of 3% annually. A focus on engagement is a focus on our people, and our dedication to their success. We are committed to cultivating employee engagement to nurture a culture of purpose, meaning and empowerment.
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By offering regionalized and customizable financial benefits such as our company-matched retirement savings plans, flexible and tax-free savings accounts, workplace nursery benefits, life and disability insurance, financial wellness seminars, and more, we show our commitment to the sustainable and long-term financial well-being of our people. We offer a range of physical health supports in our various offices, such as on-site fitness facilities, monthly health spending allowances, nutritious snacks, company sports leagues, and more. We support our employees’ mental and emotional health by offering flexible working, providing soft skills training, regional Employee Assistance Programs (EAPs), our meditation app subscription, inclusion programs, and encouraging personal development.
Taking pride in and loving what you do is a catalyst for innovation and excellence. By cultivating employee engagement, we are in turn nurturing every aspect of our business and investing in long term growth and resilience by embedding a culture of positive contribution.”
With a focus on learning about and positively impacting the planet’s health, we support our employees in living eco-friendly lifestyles, battling issues such as eco-anxiety and providing healthy buildings with natural ventilation, access to daylight, views of nature, and more to our employees and our clients. We deeply value and respect the relationship between our people, communities, and environment and look to nurture it through our mission, work, and internal operations. With programs such as the Cycle to Work scheme, enhanced waste diversion, and more, we remain committed to the well-being of our people and our planet.
Preethi Santhanam, Vice President HR and Organizational Effectiveness
Cheers for Peers Employee Recognition Program Every day, we are lucky enough to work side by side with some of the best talent from around the globe. Cheers for Peers is a peer-to-peer recognition
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platform that helps to foster a culture of recognition and gratitude by highlighting and rewarding both team and individual contributions.
Wellness Webinar Series Through a series of Wellness Wednesday webinar sessions, we offered tangible resources to focus on holistic health, with a focus on many of the facets of well-being which contribute to our mental health. We offered four impactful webinars to our global employees: • • • •
Realizing Resilience
Gratitude: A How To Guide
Stress Management Made Simple Beating Burnout
Introbaversary Our “Introbaversary” in July celebrated our official oneyear anniversary as Introba and we marked the occasion by celebrating as a global community. From parties in local offices, an inspiring message from our President, Bill Overturf, and a global Kudoboard where employees shared highlights, memories and shout-outs to fellow colleagues. This was a moment to pause and reflect on all the changes and growth along our path to marking this anniversary and celebrate the successes and learnings along the way!
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Social | Programs & Initiatives Desired Outcomes
LEARNING & RETENTION Employees have access to learning resources and clear career paths for professional and personal development.
We actively support educational organizations and community outreach focused on the development of a decarbonized world. Our collective impact is rooted in our continuous learning and development programs. These programs nurture talent in-house, inspiring employees to branch out and share our thought leadership within the industry. We provide employees with annual educational funding and offer various internal programs to promote both professional and personal development. In 2023 our UK region was awarded Gold accredited membership via The 5% Club 2023-24 Employer Audit Scheme! This award recognizes our significant contribution to the continued development of all our Employees through “earn & learn” schemes such as Apprenticeships and Graduate Schemes.
Introba Awards We are proud to have some of the most outside-of-the-box thinkers who work on some of the most cutting-edge projects. We celebrate these projects and the people who work on them annually through the Introba Awards. The awards celebrate technical excellence on projects, as well as innovation through internal initiatives. The awards are externally adjudicated by recognized experts from their respective fields within the industry. The 2023 Introba Award categories were; Inquiring Minds, Whole Systems Thinking, Unlocking Potential, Embracing Change, and Regenerative Mindset.
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Tell Us More Organic Mentorship Program Mentorship is a key piece of the puzzle when it comes to nurturing and growing talent within the firm. Focused on developing, supporting, building confidence, and guiding employees in their career paths, the Tell Us More mentorship program offers organic avenues to mentorship. With a diverse group of mentors available across the globe, employees may select the right fit for them to build and leverage the mentorship relationship to best suit their unique needs. The program aims to provide organic opportunities to strengthen connections across the firm and allow everyone access to tap into the skills and expertise of the firm’s top leaders.
Regional Reconciliation Action Plans We acknowledge the traditional custodians of the land on which we work. We recognize the continued connection to the lands, waters, communities and cultures and pay respect to the ancestors, elders and decedents who have cared for the land for time immemorial. Our Australian and Canadian regions respectively have Reconciliation Action Plan (RAP) committees who are working towards the creation and continued action of regional RAPs.
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I’m inspired and humbled by Australian First Peoples ways of being. There is enormous potential for us to collaborate with, listen to and learn from Aboriginal and Torres Strait Islander people. Our promotion of reconciliation and RAP is an important step in that journey.”
David Arnott, Associate Sustainability, Australian RAP committee
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These groups are working with relevant Indigenous led/centered organizations, such as Reconciliation Australia and the Canadian Council for Aboriginal Business’s Par Program, to ensure respectful, meaningful, and tangible progress is made towards repairing, restoring, and strengthening our relationships with Indigenous Peoples. In 2023 Introba launched its inaugural Reflect Reconciliation Action Plan in Australia. This Reconciliation Action Plan (RAP) aims to strengthen our relationships with Aboriginal and Torres Strait Islander peoples and non-Indigenous people in Australia. It will also provide our Australian colleagues with the tools to advance reconciliation and learn more about the rich culture of First Nations peoples. We worked with Reconciliation Australia to develop the RAP, and their endorsement means Introba is now officially accredited as an organization in the RAP network. Our Australian RAP commissioned Aboriginal Art by Lani to create an artwork that represented our journey and commitment to building relationships between Aboriginal and Torres Strait Islander people and non-Indigenous Australians. The artwork tells the story of Introba as a company, our connection with our employees, the community and the relationships we are building with Aboriginal and Torres Strait Islander people.
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Desired Outcomes LOCAL COMMUNITIES Introba is committed to creating volunteering opportunities inside of our organizations where employees can be actively involved in the support of their local communities. We are excited to partner with non-profit organizations and under-resourced communities which can positively benefit from receiving our services pro bono
Goals & Progress
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The Introba Gives program is a global framework formalizing our commitment and approach to Giving Back. The program focuses on: • • •
Supporting our communities and those most vulnerable through our time, skills and funds. Improving accessibility to giving back; platforming events and supporting employees with flexible paid volunteer time.
Introducing a financial process to support pro bono work – using our design skills to benefit non-for profits.
In 2023 the program’s charitable giving stream donated 1% of Introba’s net profit supporting over 40 local organizations across our global community. An exciting development in 2023 came to fruition, where a portion of these funds has been channeled through our four Employee Resource Groups (ERGs) to extend the ERG reach and impact, supporting causes connected to their mission and goals. By providing employees with four paid volunteer hours annually, Introba Gives empowers our people to get involved in their communities. We saw record engagement within the volunteer program uptake in 2023, with both group and individual volunteering taking place throughout the year.
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Canada’s Indigenous Scholarship Award | In 2023 our Canadian Team launched the annual Indigenous Scholarship program through Introba Gives which awarded an Indigenous student studying engineering with a financial scholarship, along with an 8-month work placement in our offices. This program has been so successful that it will be expanded in 2024 to offer two scholarship awards. Meet Raven Caron, our first Indigenous Scholarship Award recipient and hear about his experience here.
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Most of our modern buildings are designed to last for two generations and then require retrofits or complete teardowns. That is the Western perspective in the building environment. Many Indigenous practices and decisions are founded on seven generations of impact, an Indigenous worldview that could solve many of the issues that we face today.”
Raven Caron, 2023 Scholarship Award Winner
By utilizing our unique and innovative skills in design, engineering, and technology, we can give back through the work that we do. Three new pro bono projects supporting non-for-profit organizations were launched in 2023. Hear from Andy Chong, Vice President Institutional and Victoria Office Lead, about the ‘Jesse’s Home Away from Home’ pro bono project in the testimonial on the right.
Top left: Saint Louis office paired a clothing and toy drive event to accompany their donation to The Women’s Safe House. Top right: Toronto office organizes winter care packages for Fred Victor Centre to accompany their donation. Bottom: San Diego office volunteers at the San Diego Food Bank.
In 2023 our UK region was awarded Gold accredited membership via The 5% Club 2023-24 Employer Audit Scheme. This award recognizes our significant contribution to the continued development of all our Employees through “earn & learn” schemes such as Apprenticeships and Graduate Schemes. To get in touch with the team about an opportunity, request or partnership, reach out here.
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Resonances: The potential of regenerative practice and Indigenous Ways of Being in Relationship to place
Breathable Buildings: A Contemporary Examination of Natural Ventilation and its Role in the Future of Building Design
Phil Santore Featured in Security Magazine Article with Focus on Mental Health
This essay explores the harmony between regenerative practice and Indigenous viewpoints on living systems. It calls for the building industry to transition from a degenerative to a regenerative approach, prioritizing the question of “what does good look like?” in relation to sustainability. It asserts that the industry can combat climate change by adopting regenerative practices inspired by Indigenous wisdom.
Breathable buildings aim to blend natural elements with architecture to promote health, reduce energy use, and enhance well-being. This study explores the drivers for natural ventilation in modern building design, including the impact of COVID-19 on workplaces, industry advocacy for healthier buildings, occupant health benefits, and climate concerns.
Phil Santore, Security Vice President and Managing Principal, spoke with Security Magazine on how safety and security stakeholders can empower students and staff to help mitigate mental health issues, violence, or unwanted behaviors by starting with facility design: “To build or create an environment indicative of a negative place paints a picture that students see. Everything you put in front of them says something to them, even nonverbally,” Santore says. “When you stop thinking like a security professional and start thinking like an educator, parent, or child, you can do some wonderful things.”
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Governance Dimensions
► Diversity of Governing Bodies ► Policies & Procedures ► Governance Structures ► Economic Performance ► Commitments & Certifications The Shed Cultural and Performing Arts Center – New York, NY I US
► Risk, Ethics, & Compliance
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GOVERNANCE We prioritize accountability and integrity throughout our operational practices. We commit to actively promote gender diversity within governing bodies, manage risk and compliance, and foster a culture of transparency.
We are committed to ensuring our ethical practices are underscored by strong economic performance, driving a responsible approach to growth and business interactions.
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Performance As a member of the Sidara, our governance performance is captured at the collective level for many elements, such as governing bodies and structure. Sidara maintains a well-established governance structure comprising a Board of Directors and five standing committees: Audit Committee, Leadership Development Committee, Investment Committee, Executive Committee, and Risk Committee. This structure is designed to establish governance from the top down, with the Board and its Committees providing oversight and guidance to the Pillars. Over the last 18 months, this structure has expanded to include the establishment of Sustainability, Digital, and Innovation Councils, which provide concentrated focus by professionals with the requisite knowledge and expertise. Visit the Sidara Annual Report for a full overview of our governance structure and membership. This includes our Sustainability Council and ESG Governance.
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Commitments and Certifications | We are committed to creating a legacy of positive contribution, and we know that we can’t do it alone. We are proud to take part in multiple commitments and certifications that help drive us all towards a brighter future for our people and our planet. Our partnerships include the UN Women’s Empowerment Principals, WGBC Net Zero Carbon Buildings Commitment, ILFI Just Label, MEP 2040 Challenge, regional Best Places to Work awards, UN Sustainable Development Goals, and more! Just 2.0 Label | We celebrate the transparency and external benchmarking obtained from our renewal of the JUST 2.0 Label in 2023. “Just is a nutrition label for socially just and equitable organizations. As a voluntary disclosure tool for organizations rather than a certification program, it is a transparency platform for organizations to disclose their operations, including how they treat their employees and where they make financial and community investments.” – ILFI Just
Introba has leveraged the Global Infrastructure Pillar to align policies and procedures in some of our regions to the pillar level, creating more consistency. This allowed the release of a pillar-wide employee handbook for US employees in 2023. Anti-Bribery & Corruption | We have zero tolerance for bribery and corruption. Our policies and procedures support this position and we implement mandatory annual Anti Bribery and Corruption eLearning to educate and train staff on compliance on a regular, recurring basis. Due Diligence | We conduct due diligence at a group level through Sidara. Sidara has procured, set up, and implemented a risk-based assessment solution for clients, suppliers, sub consultants, subcontractors, and other business partners via a due diligence tool provided by Dow Jones. This enables all brands within Sidara to undertake detailed due diligence checks for issues such as sanctions, money laundering, adverse media, and modern slavery violations. As we continue to evolve our ESG reporting capabilities, we will expand to report on the following governance dimensions: diversity of governing bodies and economic performance.
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Next-Gen Digital Technology for Remote Working, Learning & Managed Services
Introba Awarded Sourcewell Cooperative Purchasing Program Contract
Clayton Community Centre: Real-World HighPerformance Evaluation
In this Introba report, we examined how the AV industry is changing rapidly. The siloed approaches of the past no longer meet clients’ evolving expectations around being able to monitor and maintain AV systems while considering cybersecurity, scalability, reliability, and flexibility. Instead, there is a growing need and demand for AV software to keep pace with emerging requirements.
We are proud to announce that it has been awarded a Sourcewell cooperative purchasing program contract. Sourcewell, formerly known as the National Joint Powers Alliance® (NJPA), enables public purchasing agents to confidently procure products and services through the collective buying power of over 50,000 public entities. Contracted vendors and suppliers are rigorously vetted, ensuring public projects are priced competitively and sourced compliantly with all solicitation requirements. Participating in Sourcewell’s purchasing program also enables public procurement agents and non-profit organizations to streamline their purchasing process, saving valuable time and money and providing additional resource transparency for their stakeholders.
We believe the lack of transparency in the construction industry slows down the evolution and improvement of building design. As part of the Impact Fund program, the design team revisited Clayton Community Centre, Canada’s one-time largest Passive House building to date, to check whether its performance, following its first full year of operation since COVID-19, lived up to its design credentials. By sharing what the design team learned from this project, Introba seeks to answer two questions: is the actual energy consumption in line with the design calculations, and was Passive House a good fit for a large, non-domestic building? The team was delighted that the study’s results were overwhelmingly positive, showing Passive House does deliver on its promises of minimal energy for large, commercial buildings — a valuable insight for future projects.
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ESG Consulting + Sidara Report Introba’s ESG Services
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Sidara 2023 Annual Report
Environment and Social Governance (ESG) reporting and investing is becoming more important to businesses of all kinds – for many reasons, including the commercial opportunities around access to capital, as a public expression of corporate values, and as an articulation of a vision for the future. We believe in business’s ability to be part of the solution, and we support companies of all kinds to undertake the urgent and necessary shift to bring our world back to thriving. Our experience in shaping and delivering building projects which are a net benefit to their places gives us a deep understanding of the relationship between setting a vision and the realization of that potential. To successfully navigate this process, you need sound strategic advice, to create an ESG vision which aligns with your values as a business, so that ESG generates tangible benefits for the environment and the communities in which you work. You also need to know that the goals you are setting are both ambitious and achievable, which calls for technical analysis to test and confirm your strategy. We’d love to work with you to find how your business can make a real difference. Get in touch with our ESG Consulting team here.
To learn more about ESG at Introba, the Global Infrastructure Pillar and other facets of the Sidara collaborative, dive into the 2023 Annual report. Here you will also find our appendix, Sidara ESG roadmaps, methodologies and a glossary.
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ESG Acknowledgements
The success and continued growth of our ESG program would not be possible without the support and contributions from so many employees across the firm. Our global team of representatives includes a network of members from groups such as Employee Resource Groups, ESG Initiative Teams, Office Champions, Peer Reviewers, Executive Sponsors, Human Resources, Support Services Teams and more. Everyone involved provides expertise, effort, passion, and dedication which deserves recognition. Thank you to everyone who has contributed! Our “One Team, One Dream” mentality is what helps us to reach our ESG goals in the longand short-term, and every contribution is valued deeply, and shapes who we are.
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ACKNOWLEDGMENTS
Designing Living Systems Transforming Built Environments
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