Warranty Spoticar Extended Warranty

Buying a used car is an important purchase, which is why at Arbury, we take the utmost care of every car we sell. Each one comes with a minimum 12-month warranty and 12 months’ roadside assistance and is comprehensively checked by our trained technicians. Driving home in your new car should be relaxing and joyful – and that’s what we make sure of.

Eligibility:

You must be a UK resident and your vehicle must be under 10 years old and 100,000 miles with an engine size below 3,500cc and a gross weight of under 3.5 tons. The vehicle must not be modified in any way or used for hire or reward (I.E. Taxi, Driving School, Courier Etc).

The vehicle must be serviced within 2 months / 1,800 miles of the intervals specified by the manufacturer.

What your warranty covers:

Your Warranty covers most components for MECHANICAL and ELECTRICAL FAILURE. Please see the handbook for a list of exceptions.

The Warranty will cover Reasonable Diagnostic charges (there may be an initial upfront diagnosis charge which is refundable if the fault is covered), Full Parts (Genuine for Peugeot & Citroen), Labour and there is no excess to pay.

Making a Claim on your:

Warranty – Your Warranty is administered by Car Care Plan UK and can be used at any VAT registered garage in the UK. They can contact the claims team after diagnosis, but prior to carrying out any repair work, on 0344 573 8220.

MOT Test Insurance – Take your vehicle to a Peugeot or Citroën franchised retailer. The retailer can submit a claim on 0344 573 8220 for covered items on the ‘notification of refusal to issue an MOT certificate’ (VT30). See your handbook for details of cover.

Claiming in Europe

Take your vehicle to a Peugeot or Citroen franchised retailer or a local repairer. Give them authority to complete repairs. Pay the costs and retain the invoice. When back in the UK, forward the invoice along with your service record and a covering letter to: SPOTICAR Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. In the event your claim is valid, SPOTICAR Warranty Administration will reimburse you in Pound Sterling at the prevailing rate of exchange on the date of the invoice.

Roadside Assistance:

In the event of a breakdown at home or on the road you can contact SPOTICAR Assistance (Operated by the RAC) by either pressing your SOS button in your vehicle or calling them on: 0333 202 2997

European Roadside Assistance:

In the event of a breakdown whilst in Europe, you can contact SPOTICAR Assistance by calling: 0033 487 257 036 or, if in Republic of Ireland, 1800 646549

Assistance Plus:

This is an optional extra that covers incorrect or lack of fuel, electrical charge or AdBlue, Punctures/wheel changes and the loss of keys. If you do not have Assistance Plus, contact your selling dealer ASAP.

Cancellations:

Should your circumstances change, and you need to cancel an extended warranty you purchased, you can do this by contacting your selling dealer within the first 30 days and they will issue a full refund. After 30 days, but prior to inception, you should contact the Warranty Administrator on 0344 573 8220 who will issue a refund minus a £30 admin charge. Following Inception, you would be entitled to a refund for every full month remaining minus a £30 admin charge (subject to not having made a claim).

Transfer:

If you sell your vehicle to a private individual who is not a motor retailer or trader, you can transfer the full balance of your SPOTICAR warranty on to the new owner. A Transfer Request form can be found in the handbook which should be completed by both parties and then send the full handbook to: SPOTICAR Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. A new handbook will then be issued to the new owner.

*For full terms and conditions please refer to your SPOTICAR handbook.