A Letter from Allina Health

Funeral Home Notification

To: Funeral Home Personnel Effective Date: August 23rd, 2022 Subject: Notification of Process Change- Allina Health Hospitals

Allina Health is committed to quality patient care and is working to optimize our internal process for patient expirations. Some of these changes may impact the process for coordination with Funeral Homes. Please see the key changes for Funeral Homes to be aware of when requesting information and coordinating pick-up at Allina Health Hospitals.

To Know

• Funeral Homes no longer need to check-in at the Admitting/Registration desk. • Please contact Security upon arrival (Abbott Northwestern: 612-863-5416). • Security will escort the Funeral Home personnel to the morgue and will sign Funeral Home documents. • A ‘Funeral Home Service Line’ has been established to support coordination. • For questions regarding the patient and to coordinate pick-up, please contact the Funeral Home Service Line at 612-262-8265 and select the extension for the applicable hospital. • The ‘Funeral Home Service Line’ goes to a voice answering machine that is monitored 24/7. • Please leave a detailed message on the answering machine including the patient’s name, date of birth and the reason for the call. • All messages on the Funeral Home Service Line are responded to as soon as possible, and no longer than 4-6 hours. • Please know that your call will be returned in the order it was left. • To support our internal workflow and ensure your call is responded to, please do not bypass the Funeral Home Service Line by calling Admitting/Registration or Security directly. *All calls need to go through the Service Line. • Allina Health can provide the following information to support coordination: o Date/time of death o Name/contact of the provider who will sign the death certificate o Height/weight for transport o If the body is ready for pick up • For additional information including Social Security Number, home address, life insurance questions etc., please refer to the patient’s family. We recognize this may be a change to your workflow and we are committed to partnering to ensure quality service and compassionate coordination for our patients and their families. Please reach out with any questions or feedback.

To reach a representative regarding this notification, please email ANWSafetyandQualityTeam@allina.com