Emotional intelligence by Rahul Joshi

Welcome aboard

Guiding Factors: Participate & Learn Check need & modify

Insight into Self Behavior

Branch & leaves Visible from distance / Fast Changing

Visible from Distance / Fast Changing

I Attitude Visible if we go Close / Slow Changing

Thoughts Invisible / Very Slow Changing

Influenced from Environment

Trunk

Visible if we go Close / Slow Changing

ROOT

Invisible / Very slow Changing

Harmonize: External & Internal ‘I’ Behavior

Attitude

( External ) Higher the Gap More the Stress

Thoughts

( Internal ) The story of the eagle…

Frenemy

NPN

Oprecy

Effectiveness

To Achieve Goals: I + I/MI= Teams…

Common Goal

Work groups Communication are made of people having

KSA

Being in a “Group” remain prepared to: Carry the burden of others

Toning down use of abilities

Good IPR Work more as compared to working alone

Make outâ&#x20AC;Ś

Insight into Emotions Sr. Primary Secondary emotions no Emotions

Tertiary Emotions

Love

Affection, Lust, Longing

Joy

Cheerfulness, Zest, Contentment, Amusement, Bliss, Happiness, enjoyment, Pride Optimism, Enthrallment, satisfaction, elation, ecstasy, euphoria, relief

Surprise

Anger

Irritation, Frustration, Disgust, Envy, Torment

Sadness

Suffering, Disappointment, Shame, Agony, hurt, depression, hopelessness, grief, sorrow, melancholy, displeasure, guilt, Neglect, Sympathy

Adoration, fondness, liking, attraction, caring, tenderness, compassion, sentimentality.

Amazement, Astonishment.

Rage, Aggravation, agitation, annoyance, jealously, hate, dislike, hostility.

regret.

Fear

Horror, Nervousness

Freight, terror, distress,

panic,

anxiety,

worry,

Insight into Emotions  Emotions are whole body experiences combining feelings & bodily sensation (physiological sensations).  They are reaction to an object and thus are object specific.  Facts are pieces of information that can be discovered.  Emotions: Is a Feeling such as Anger happiness which can be caused by the situation you are in or the people you are with.  Emotion is the part of Character of a person that consists of their feelings as opposed to their thoughts.

Major Emotional Triggers Sr. No. Fear

Desire

Disapproval

Wealth

Rejection

Happiness

Failure

Success

Control

Acceptance

Dying

Approval

Losing job

Security

Offending others

Certainty

Being alone

Pleasure

Fear of pain

Power

10.

Fear of uncertainty

Growth

See where from our emotions get Emanated.

Emotional Intelligence - At a glance… What is Emotional Intelligence?

It is the ability to • UNDERSTAND: The needs & feelings of Self & other people.

• MANAGE: one’s own feelings in positive & constructive way.

• RESPOND: To others in right ways. • (Managing response irrespective of stimulus)

EI: Balancing Stimuli & Response…  There are three main categories: “Emotional stimuli", “Intellectual stimuli" and “Physical stimuli".  Emotional stimuli are those that appeal to the Feelings and Motives of people. They spontaneously attract great attention and hardly enervate.  The ability of the Beautiful and the Ugly to activate us.  Which stimuli have a strong effect depends on the individual person.  Stimuli that have a pleasant effect on us make us happy and content.  (Success, Safety, Pleasure, Curiosity, Prestige, Independence, Inclusion, Control & Affection etc.)

EI Self Mgt: Understand Stimulus & Monitor Response TA is to Understand behaviour & monitor Response irrespective of Stimulus S.N.

Adult

Control & discipline.

Permission

Spontaneous

Initiative

Obedient

Objective

Has authority to direct

Inspires, delegates

Enthusiastic

Synthesizing

Disciplined

Realistic, Logical

Judgmental

Creates (+) stress

Humorous Pleasure seeking

Goes by haunches

Hard working

Aware, Mature

Takes initiative & responsibility

Empathizes

Happy intimate

Sensitive to non verbal signals

Cooperative

Explores options. Listens and

Active

is flexible

5 6

Up holds values

Protects and guides

Curious.

Imaginative Creative

Respects superiors

Analysis, takes decisions

Frank Natural

Helps and trusts

Imaginative. Energetic

Holistic. Insightful Manipulative

Traditional. Sincere. Supportive

Adapts to situations & Change

Emotional Intelligence: Using Gut-feeling… Experience/Event /Person Trigger / object

Amygdala

Nerve pathway

Chemical reaction in our body

Inhibitory impulses PREFRONTAL LOBES brings a sense of context & appropriateness to Amygdala surges of passionate interest

WISDOM

More & more life experiences strengthen GUT-FEELING

Tightening of stomach muscles GUT FEELING

This doesn’t feel good

Emotional Intelligence: An overview…  “An array of non cognitive capabilities, competencies and skills that influence one’s ability to succeed in coping with environment demand and pressures.”  Is about knowing what feels good, What feels bad and how to go from Bad to Good.  Emotional intelligence is the ability to:  Perceive and control and evaluate emotions.  Identify,, Understand, Manage & Use emotions in (+) & constructive way  Recognize own as well as others emotional states.  Emotional intelligence is also about engaging with others in ways that draw people to you.

Basic Components of Emotional Intelligence

Self Awareness

Social Awareness

Self Management

Relationship Mgt.

Basic Components of Emotional Intelligence Component

Illustration

Self Awareness

The ability to recognize your own emotions & how they affect your thoughts & behavior, know your Strengths & Weaknesses & have self confidence

Self Management

Ability to control impulsive feelings and behavior, Manage your emotions in healthy ways , take initiative, follow through on commitments, and adapt to changing circumstances.

Social Awareness

The ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or Organization.

Relationship Mgt

The ability to develop and maintain good relations, communicate clearly, inspire /influence others, work well in a team, & manage conflict.

Maintaining Relationship: IPE  Perceive & Respond Accurately to the internal states of people, understand their causes & predict the subsequent results. Different way of seeing things

 Listen & see the merits of different viewpoints.  Genuinely Support team members to succeed. For Young and Aspiring Managers……………

 Show care and concern for others.  Engage in effective, concise two–way personal communication.  Listen & allow for silence to help others generate differing views.

Managing Emotions…  The capacity to sooth one self, to shake off rampant anxiety gloom, despair, or irritability, keeping an emotional perspective.  Explore… how the situation like this made you feel?  Check how these emotions impacted your response to the situation?  Find out how long it took you to be productive again?  Realize how the others involved in the situation were feeling?  Decision making is an emotional process related to established values.  Managed emotions influence safety & labor relations at work.  Managed Emotions help Supervisors to solve problems on their own.  Well managed emotions reduce Grievances by 80% & LTI by half.

Five Key Skills to enhance your Emotional Intelligenceâ&#x20AC;Ś

1. Ability to quickly reduce stress. 2. Ability to recognize & manage your emotions. 3. Ability to connect with others using nonverbal communication. 4. Ability to use humor to deal with challenges. 5. Ability to resolve conflicts positively and with confidence.

Six steps to Improve Emotional Intelligenceâ&#x20AC;Ś 1. Check how you behave: Make others shine & feel good. Practice Humility. 2. Look at your work environment. Candidly assess self & work on areas to be a better person. 3. Do a self-evaluation. Know your weaknesses/triggers. 4. Know your reactions to stressful situations. Anger, delay, un-pleasant outcomes 9. Take responsibility for your actions: If you hurt apologize, donâ&#x20AC;&#x2122;t ignore. 11. Check how your actions will affect others: Before you take them Empathize.

Leveraging IQ through EQ ď&#x192;&#x2DC;

IQ helps you to be successful to the extent of 20% only and the rest 80% of

success depends on EQ.

80% EQ (feelings)

20% IQ(thinking)

Benefits of better EI at work place: Sr. no

Advantage

Observable behavior

Participative Management.

Live, Vibrant & Agile work place.

Putting People at Ease.

Better Upward Communication.

Self-Awareness.

Interested and Motivated Teams.

Balance Between Personal Life & Work.

Passion & Commitment.

Straightforwardness and Composure. Useful Dialogue.

Building and Mending Relationships.

Effective togetherness.

Doing Whatever it Takes.

Beating the Organizational targets.

Decisiveness.

Productive Decision Making.

Confronting Problem Employees.

Positive Discipline.

Change Management.

A learning Organization.

Steps to promote EI 1. Start thinking about Emotions, Recognize them and Explore their cause. 2. Ascertain if needs to be addressed. (All emotions need not be worked upon) 3. Develop Listening skills & Non verbal communication skills to handle others emotions better. (Eye contact, Facial expression, Tone of voice, Posture & gesture ,Touch etc.)

4. When you start feeling low, enthuse self by self affirmation. 5. Manage your Anger by shifting focus towards interests. 6. While deciding things use Emotions along with Facts. 7. Accept Conflict as part of life and work to Resolve it positively. 8. Identify your stress, its causes & address the same through right means.

To concludeâ&#x20AC;Ś Good Emotional health helps in maintaining good Physical & Mental health. As a person matures, emotions shape up & influence thinking & priorities.

It’s Time to say…

Thank you.