Beyond Insurance

How L&W Insurance is shaping Delaware’s future through localized services

BY MATTHEW MAYER | PHOTO BY NICK WALLACE PHOTOGRAPHY

IN A WORLD that is constantly evolving, the importance of having a local partner who understands your business’s specific needs is crucial. As one of Delaware’s few remaining independent insurance agencies, L&W Insurance is uniquely positioned to address the specific challenges every one of our clients faces. How is this done? We tailor our services and expertise to the ever-changing risk environment, ensuring our clients are not only well-insured but also well-informed and prepared for the future.

Operating as an independent agency allows us the flexibility to focus on the individual needs of our clients. Our deep understanding of Delaware’s landscape enables us to customize our solutions in real-time. For example, the recent surge in catastrophic storms and subsequent market volatility, particularly in coastal property insurance, underscores the importance of our local expertise in navigating challenging times right beside our clients. More specifically, coastal businesses in Kent and Sussex counties have experienced policy non-renewals or significant premium increases. By collaborating with various carriers, we’ve secured alternative, affordable insurance options for our clients in response to this volatile market. Our approach not only safeguards our clients’ properties and finances but also ensures their peace of mind with a reliable, local partner committed to their best interests.

Amid physical threats, the digital landscape also poses significant challenges for our clients, notably cyber-attacks. According to IBM, the average cost of a cyber-attack was $4.45 million in 2023. It’s a problem that’s not a matter of if, but when. In response, we have further educated our team on these modern risks and have partnered with local IT firms to help our clients implement preventive measures. Additionally, one of our agents has earned the Certified Cyber Insurance Specialist designation, boosting our capability to offer the most effective cyber insurance protection.

We understand the vital role our skilled staff plays at L&W and the importance of fostering new talent. Therefore, in the coming months, we are launching an internship program for recent graduates and young professionals in Delaware to foster the next generation, offering them practical experience and subsequent career opportunities. This initiative will help students from local universities grow personally while bringing fresh ideas and perspectives to our agency, keeping us at the forefront of industry innovation and excellence.

Our involvement with the community does not end with our professional obligations. Many of our staff members are deeply involved in local organizations, either serving on the board of local nonprofits or volunteering their time to aid those in need. This involvement is a core part of our identity; we believe in building a stronger community through active participation and leadership.

Whether providing advice on emerging risks like cyber liability, navigating complex insurance market conditions, or supporting local charitable efforts, we do our best to exemplify what it means to be a community-focused, independent insurance provider. As we look to the future, we remain committed to adapting and evolving to meet the needs of our clients and our community. The challenges may shift, but our dedication to providing exceptional service and protection to our clients will remain. For more information about our agency and the L&W team that will help you and your business prepare for the future, please visit www.lwinsurance.com.

Matthew Mayer is a commercial agent at L&W Insurance.