Destin Africa 30
Autonomous Technology
By Ade Famoti
Autonomous IT, Empowering Business to Be Its Best
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loud computing is rapidly becoming an essential component of business transformation. In Kenya, cloud is no longer just a possibility, it is the fundamental tool igniting innovation. At a high level, cloud is an economiser, requiring no massive start-up costs before results can be realised. Cloud is also an enabler: the very best technologies, ready to be put to work to help organisations innovate and differentiate. But as technology has become essential to the operation of modern business, and complex, organisations such as banks, retailers and many others have found that to be leaders within their chosen fields, they have also had to become exceptional in terms of their understanding and use of technology.
Take banking as an example. A bank’s core purpose is to be the best bank it can possibly be, not to run the best ‘tech-shop’. The thing is, over time, banks have become ever more reliant on technology to enable that purpose.
And as that dependency has grown, so their requirement for staff to manage that technology has grown. This has resulted in the creation of sizeable groups of staff who are dedicated to servicing technology in the back end, rather than servicing customers. But customers don’t choose a bank because it has the best possible back-end technology. They come because it offers the best products combined with the best customer service.
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