Our Peace of Mind Promise

We believe that there’s nothing better than having a holiday to look forward to and that, whatever else is happening in the world, booking your holiday should be a worry-free and exciting experience.

With this in mind, we have introduced our Peace of Mind Promise to give you the confidence to book your holiday, and the reassurance of knowing that you can change your plans if you need to.

Our dedicated Travel Concierge team is on hand 7 days a week to help you choose your perfect holiday and to answer any questions you may have. We’re here for you too should you need to make any changes.

Your Holiday is 100% Protected We’re ABTA and ATOL bonded, so your money is 100% protected with us.

Covid-19 Refund Guarantee Receive a full refund if your holiday is affected by covid restrictions.°

Postponement Promise If you decide to postpone, we’ll do our best to rebook your holiday for the same price next year.

Future Credit Offer If your holiday cancels due to Covid-19 restrictions, in lieu of a refund, we will apply a future credit to your booking and offer a 5% discount on your next trip.¢ No Amendment Fees We’ll waive our amendment fees for any changes you make.*

There’s Less to Pay Up Front... If you decide to postpone, we’ll do our best to rebook your holiday for the same price next year.

… and More Time to Pay Your final balance can be paid up to 45 days before departure.

We’re Here for You You’ll have direct access to a dedicated Travel Concierge who can assist with any aspect of your holiday, plus 24 hour support in resort.