Keep Yourself Safe from Medicare Fraud

Medicare fraud costs American taxpayers billions of dollars each year and results in higher medical costs for everyone. Keep your personal information safe by following these guidelines.

DO

Protect your Medicare card by keeping it in a safe place and treating it like a credit card

DON’T

Don’t accept any medical supplies you didn’t order

Read each Explanation of Benefits carefully and make sure all services listed are services you received Don’t give your Social Security number, Medicare number, financial information, Network Health member ID number or credit card information to someone you don’t know

Use a calendar to keep track of your health care appointments Ask questions about your medical care and understand how services are billed Don’t share personal financial information on social media websites (like Facebook) or through email

Don’t sign blank insurance forms

Watch your credit card and bank statements for any improper billing or fraudulent activity Don’t accept money or gifts for free medical care

Monitor your credit report regularly Report suspected instances of fraud

What If I’m scammed?

Do not be ashamed or embarrassed about being scammed, because it’s not your fault. Modern scammers are very good at what they do, which means we have to be even more diligent when keeping our personal information private.

If you feel you are the victim of a Medicare scam, we are here to assist you. Call our member experience team at 800-378-5234 (TTY 800-947-3529), Monday–Friday from 8 a.m. to 8 p.m. or send an email to compliance@networkhealth.com.

You can also call our Values Line at 800-707-2198 (TTY 800-947-3529) to report and discuss activities or incidents you believe are inappropriate. The hotline is confidential, and you may report concerns anonymously. You can reach the hotline 24 hours a day, seven days a week. Your concerns will be investigated, and proper action will be taken to address the problem.