Avenue32 phase 2 owner's manual by DevMcGill

OWNER’S MANUAL

Welcome to your new Avenue32 Condominium

DevMcGill is proud to welcome you to your brand new Avenue32 condominium. It is an honour to have you as a new member of the DevMcGill family.

Your well-considered choice offers you the best of modern urban living in an inspirational, intelligently designed living space. You have made the right choice and we are grateful for it!

Welcome home.

Stéphane côté Creator of living spaces

contents 01

neighbourhood information

p. 6

Neighbourhood Map

p. 8

Garbage Collection

p. 11

BUILDING Information

p. 12

Building Plans

p. 16

Common Areas

p. 20

Technical and maintenance

p. 24

Key List

p. 25

7 Importants Things

p. 27

Plumbing Fixtures List

p. 30

Hardwood Flooring

p. 39

Electronic Baseboard Thermostat

p. 46

Air Conditioner

p. 49

Fresh Air Make-up

p. 77

Doors and Windows

p. 80

Kitchen

p. 89

warrantiEs

p. 99

FREQUENTLY ASKED QUESTIONS

p. 116

Services AND USEFUL PHONE NUMBERS

p. 121

DevMcGill

p. 128

*certain documents are only available in French

NEIGHBOURHOOD INFORMATION 6

01 NEIGHBOURHOOD Information

TRANSPORTATION

STORES & SERVICES

CARE & HEALTH

RESTAURANTS & BARS

FOOD SUPPLIES

Local Businesses and Services

MAXI SUPERMARKET

COUCHE-TARD

PÉTRO-CANADA

PUBLIC MARKET

IGA SUPERMARKET

RAVIOLISSIMO, RESTAURANT

ANDREA PASTA, RESTAURANT

ST-HUBERT

IL FORNETTO, RESTAURANT

DAIRY QUEEN

TOPAZE, BAR-RESTAURANT

MIKES

SHANGRILA RAM RESTAURANT

RESTO-BAR 12

TAORMINA, RESTAURANT

MCDONALD’S

ANDREA, RESTAURANT

EGGSQUIS, RESTAURANT

EL MESON, RESTAURANT

SUBWAY

ORICHINE, RESTAURANT

CAFÉ DU MARCHÉ, RESTAURANT

VIETASANTE, NATURAL MEDICINE

VIVEKA YOGA

DENTAL CLINIC

KIDS BUTTERFLY YOGA

CLSC

PHARMAPRIX

JEAN COUTU

ÉNERGIE CARDIO

GAUTHIER DENTAL CLINIC

CAISSES DESJARDINS BANK

FIX AUTO

MIDAS CAR MECHANIC

ARENA

Allo Enfants

BANK OF MONTREAL

HÔTEL DE VILLE

LE JARDIN DES FRIMOUSSES, DAYCARE

SAQ

DALBÉ-VIAU SCHOOL

SCOTIA BANK

LAURENTIAN BANK

BUANDERIE MODERNE, LAUNDRY

LACHINE SAILING SCHOOL

POSTES CANADA POST (3)

SAINT-LOUIS COLLEGE

LA PETITE CASERNE, NURSERY

PHILIPPE-MORIN SCHOOL

STUDIO AVENUE DANCE SCHOOL

PROFESSIONAL TRAINING CENTER

ANDRÉ LATREILLE CAR MECHANIC

TO LIONEL-GROULX METRO STATION: buses 491 and 496 (express) TO DORVAL: BUS 191 TO LACHINE TRAIN STATION: BUS 195 WALKING DISTANCE TO LACHINE TRAIN STATION (aprox. 15 min)

01 NEIGHBOURHOOD Information

To the Lachine train station

LOUIS BASILE PIGEON TERRASSE

CROISSANT ROY

SHERBROOKE ST.

31st AVENUE

LOUIS PARÉ ST.

CATHOLIC LACHINE CIMETERY

25th AVENUE

26th AVENUE

LL ST. RATHWE

ESTHER BLONDIN ST.

THESSEREAULT ST

30th AVENUE

32nd AVENUE

ST. CARIGNAN

ST. GAMEROFF

ANATOLE

24th AVENUE

DUFF COURT ST.

PROVOST ST.

17th AVENUE

16th AVENUE

18th AVENUE

ST .

23rd AVENUE

25th AVENUE

32nd AVENUE

33rd AVENUE

19th AVENUE

SAINT-ANTOINE ST.

REMEMBRANCE ST. NCE ST.

28th AVENUE

TO R

IA S

PÈRE-MARQUETTE PROMENADE

16 th AV

BLV D

ENUE

19 th AVENUE

20th AVENUE

SAINTJOSE PH

18 th AV

23th AVENUE

ENUE 24 th AV

25th AVENUE

26th AVENUE

PICHÉ ST .

17 th AV ENUE

ST-LOUIS PARK RENÉ-LÉVESQUE PARK

NOTRE DAME ST.

21st AVENUE

VD SAINT-JOSEPH BL

28th AVENUE

ME ST. NOTRE DA

27th AVENUE

VICTORIA ST.

. DAWES ST

32nd AVENUE

34th AVENUE

33rd AVENUE

VIC

21st AVENUE

REMEMBRA

29th AVENUE

IVA

20th AVENUE

24th AVENUE

HENRI DUNANT ST.

01 NEIGHBOURHOOD Information

GARBAGE COLLECTION SCHEDULE GARBAGE COLLECTION: Garbage collection takes place Fridays at 7 am. You may deposit your garbage starting at 6 pm the day before. RECYCLING COLLECTION: Recycling collection takes place on Thursdays at 7 am. You may deposit the bins and bags starting at 6 pm the day before. COLLECTION OF OVERSIZED OBJECTS: Visit the city of Montreal website for the dates of collection for oversized objects. http://ville.montreal.qc.ca/ GARBAGE DEPOSIT LOCATION In the garbage room located in the garage (see plan page 14-15).

BUILDING INFORMATION 12

PHASE 2

back entrance 3 1 LOBBY

SHERBROOKE ST.

YOUR BUILDING

front entrance

32e A 14

02 building information

GROUND FLOOR 1 ELEVATOR 2 POST OFFICE BOX 3 GYM

PHASE 1

parking access

AVENUE 15

SHERBROOKE ST.

4 2

32e AV

02 building information

BASEMENT 1 ELEVATOR 2 GARBAGE 3 RECYCLING 4

ELECTRICITY ROOM LOCKER FOR PHASE 2

PHASE 1 GA-01

parking access

VENUE 17

02 building information

Avenue32 Site Plan.

02 building information

AVENUE32 COMMON AREAS

GENERAL RULES AND REGULATIONS •

•

All owners, tenants or occupants shall respect the regulations in force (and ensure that the members of their family and all their guests respect the regulations) under penalty of expulsion; All persons in the common areas or using the amenities are required to comply with the regulations in force;

•

All persons in the common areas or using the amenities are required to ensure the tranquility of the premises and to respect the other residents on site; Smoking is strictly forbidden in all the common areas; When there are signs in place indicating the common areas are undergoing maintenance or upkeep, for your own safety and the safety of all owners please heed the signs and use the common areas and amenities only when they are available and there are no signs indicating that they are closed or undergoing maintenance; All co-owners are liable, with respect to the co-owners’ association, for any damage caused through their fault or negligence. Thus, all co-owners are required to reimburse the coowners’ Association any and all amounts arising following any damage to the common areas caused by the co-owner himself, or by his family or guests.

02 building information

USE OF THE COMMON AREAS PARKING SPACES Parking spaces are located in the basement of the project, on one level. Your parking space, if you have one, has been assigned to you. You should have already received the remote control that grants access to the parking lot at the same time you received the rest of your keys, at the signing at the notaryâ&#x20AC;&#x2122;s office. If this is not the case, please contact DevMcGill Customer Service, T 514.288.4737, Email: service@devmcgill.com. If you lose your remote control for the indoor parking area, please contact the condominium manager (514.572.0587) as soon as possible to deactivate your controller and obtain a new one at your own expense. Parking spaces are located outside. Your outdoor parking space, if you have one, has been assigned to you. If this is not the case, please contact DevMcGill Customer Service, T 514.288.4737, Email: service@devmcgill.com.

Lobby To access the lobby, you must use the main entrance key which was given to you at the notaryâ&#x20AC;&#x2122;s office. We ask you to please not let anyone enter the lobby that does not have a key to access it, unless you are authorized to do so or it is someone that you know personally. We also ask that you do not leave any unattended items in the lobby (bikes, bags, etc.) If you have forgotten or lost your keys that give you access to the building, you must contact the condominium manager.

02 building information

STORAGE The storage room is accessible only to owners that possess a storage space. You should have already been assigned a storage space number. If this is not the case, please contact DevMcGill Customer Service. For the safety of your belongings, we ask that you respect the storage space assigned to you and that you not leave any items outside of it. If you do not have a storage space and you would like to purchase one, you can contact DevMcGill Customer Service at 514.288.4737 ext.142 to find out if there are any storage spaces still available.

GARBAGE AND RECEYLCING ROOM The garbage and recycling room is located in the basement. We ask that you deposit your waste and recycling in the bins meant for those purposes. Please do not leave garbage bags or recycling bags in the hallways or directly on the floor.

GYM The gym is accessible every day between 6 am and midnight.* No pets are allowed in the gym. It is also forbidden to listen to music without headphones, in order to avoid disturbing other residents. A maximum of one guest per condominium unit is allowed in the gym. Moreover, in order to keep the area pleasant and clean, it is essential that you clean the equipment after use and that you return the equipment to its place when you are finished. Please be careful when using the free weights and place them gently on the floor to avoid noise that may cause inconvenience to the neighbours. Proper attire is required in the gym, including a garment that covers the upper body, and the wearing of shoes is mandatory. Only water bottles are allowed in the gym. We also ask that you leave all the equipment on site in order to ensure that all residents have the opportunity to use them and we ask that you not leave any personal belongings in the gym once you leave. When you are the last to leave the gym, please ensure that the lights and televisions are turned off and that the windows are closed. *(Schedules may be modified by the co-ownersâ&#x20AC;&#x2122; association)

02 building information

POOL AREA The pool area is available to all residents of Avenue32 and the opening hours are from 8 am to 10 pm.* No pets are allowed in the pool area. A maximum of 4 people (total per condominium unit, including residents) are allowed in the pool area. It is forbidden to listen to music without headphones. Also, we ask that you please respect the safety limits in place which limit access to designated areas when the facilities are closed during the offseason. It is mandatory to wear a bathing suit at all times. Moreover, it is strictly forbidden to smoke and consume food or drink in the pool. Please note that it is not possible to reserve the pool for exclusive use.

BBQ AREA The BBQ is available to all residents of Avenue32. It is not possible to reserve a BBQ for exclusive use. After you have finished using the BBQ area, we ask that you always brush the BBQ grills and clean the shelves. Moreover, out of respect for all the co-owners, please tidy and clean any food debris, turn off the propane, close the BBQ lid and replace the BBQ cover. A thorough cleaning of the BBQ will be done about once a month during the summer season. If you have a problem with the BBQ, please contact the condominium manager. In order to keep the area clean and pleasant, it is essential that you clean the tables and put the chairs and furniture back in place after use. No glassware (glass) will be tolerated except for wine bottles. If the police are called to the site, all costs resulting from this will be charged to the offending person. *(Schedules may be modified by the co-ownersâ&#x20AC;&#x2122; association)

TECHNICAL AND MAINTENANCE 24

03 TECHNICAL AND MAINTENANCE

KEY LIST Condominium and building front door: 2 keys Lockers (if applicable):

2 keys or an access code

Mail box: 2 keys Garage access:

1 remote control

03 TECHNICAL AND MAINTENANCE

White paint color code Company: Sico Expert Color: Neige de Whistler 6205-11 Reference number: 872-125 Ceiling paint finish: Wall finish:

Mat Velvet

03 TECHNICAL AND MAINTENANCE

7 importants things to remember 1. Donâ&#x20AC;&#x2122;t forget to close your water valves if you are away for an extended period of time (reference page 28). 2. Clean your air conditioner filter and your fresh-air make-up as needed (check for accumulating dust every month (refer to the manual). 3. Your condo is equipped with an air exchanger. It is important that it function at all times; this will help to control the level of humidity and will supply fresh air for your comfort. 4. Maintain a controlled humidity level in your condo to minimize the shrinkage or expansion of your wood floors. Please note that it is normal for wood to react to humidity. Refer to your wood floor guarantee. 5. Regarding the floor drain (reference page 29). 6. Check the caulking around your bathtub and/or shower every year to ensure it is leak tight. 7. To prevent water from seeping inside through doors and windows, clean the rails at the bottom of your doors and windows bi-annually to keep dirt from blocking the drainage holes. And always remove snow accumulations of more than 1 foot from your doors and windows to prevent water from seeping inside after thaws.

03 TECHNICAL AND MAINTENANCE

Functionality of the water valve

The main water valve that will shut off the water for your entire condo is located above the hot water tank. Itâ&#x20AC;&#x2122;s the little silver valve that is the closest to the wall. It is important that you familiarize yourself with the location of the valve. If you shut it off, be sure that you also shut off the hot water tank electricity breaker, located in the electricity panel. It is important not to forget to close the valve when you plan to be away from the condo for a long period of time.

In thIS position: the water is shut.

In this position: the water is running.

Shutoff valve for the entire condo, closest to the wall.

Shutoff valve for the replacement of the hot water tank.

NOTE : The valve handles may vary 28

03 TECHNICAL AND MAINTENANCE

Regarding the floor drain

A few times a year, the water in the floor drain near the hot water tank will evaporate and the drain will dry out, causing odours to come from the drain. This is quite normal and easy to take care of. Run approximately 1 litre of water into the drain. Repeat as necessary when odours reappear (on average 1-2 times per year). To stretch out the periods between having to fill the drain, use vegetable oil (1/2 cup). The oil will slow the evaporation of the water in the drain.

03 TECHNICAL AND MAINTENANCE

Plumbing fixtures list PLUMBING FIXTURES

SUPPLIER Robinetterie Royal

Toilet A2074

1850 Dagenais Blvd West Sainte-Rose, QC H7L 5C7 T 450.963.0004 / www.acryroyal.ca

Bathroom faucet Loto 8010

Robinetterie Royal

Bathroom sink T1005

Robinetterie Royal

Shower bar 2052N-CH

Robinetterie Royal

Bath valve V0099B

Robinetterie Royal

Brass tub 6603

Robinetterie Royal

Single bowl kitchen sink B706

Bristol Sinks

1994 Mallard Rd London, ON N6H 5L8 T 519.488.5531 / www.bristolsinks.com

Double bowl kitchen sink B806

Bristol Sinks

Kitchen faucet 3200CH

Robinetterie Royal MAAX Bath inc.

Shower Tray 105714

160 St-Joseph Blvd Lachine, QC H8S 2L3 T 1.877.438.6229 / www.maax.com

Acry Royal Bath Zen 6032-4

Bath/Shower glass door QI-100 (in some units only)

1850 Dagenais Blvd West Sainte-Rose, QC H7L 5C7 T 450.963.0004 / www.acryroyal.ca

Oceania

591 Entreprises Ave Thetford Mines, QC G6H 4B2 T 418.332.4224 / www.oceaniabaths.com

Giant Hot water Tank

40 Lesage Ave Montreal, QC H1B 5H3 T 514.645.8893 / www.giantinc.com

03 TECHNICAL AND MAINTENANCE

PLUMBING FIXTURES

BATH FAUCET

KITCHEN FAUCET

BATHROOM SINK

BATH VALVE AND BRASS TUB

SHOWER BAR

TOILET

03 TECHNICAL AND MAINTENANCE

SINGLE BOWL KITCHEN SINK

03 TECHNICAL AND MAINTENANCE

DOUBLE BOWL KITCHEN SINK

03 TECHNICAL AND MAINTENANCE

CARE GUIDE FOR STAINLESS STEEL SINKS Bristol Sinks are constructed within Canada’s specifications of high-grade type 304 stainless steel. Our stainless steel sinks are made to stand the test of time and following these guidelines will ensure a lifetime of timeless elegance even with regular day to day wear and tear. Our lifetime warranty ensures you of our confidence in our products. Stainless steel is the first choice for kitchens sinks even though it’s not indestructible. Follow these simple guidelines for Care. Daily cleaning with mild soap or a mild abrasive cleaner such as Old Dutch© is recommended . Always rinse the sink well after each use and towel drying will help slow down the formation of mineral deposits and staining. Once in awhile your sink may require a more aggressive cleaning. This will help remove any surface buildup that occurs with time from solutions such as hard water,tea, coffee and salt laden foods. Avoid use of protective rubber dish mats as they invite staining as liquids are trapped beneath. Our Custom stainless steel grids are the ultimate in protection for your sink. Type 304 Stainless Steel will not rust though it is possible for surface rust to form on the sink surface because of the oxidation of other iron particles. Steel wool, canned goods and metal cookware are all examples of items that could leave iron deposits on the sink. This surface rust is easily removed with a plastic scour pad. There are many benefits to stainless steel sinks, however, one negative is surely its nature to scratch. Over time and with use, our sinks will form a lovely patina look to them and scratches will not be as obvious. Any serious scratches or cleaning are best handled with an abrasive non-metallic pad such as Scotch-Brite© pads in maroon. Use a cleaning compound such as Bar Keepers Friend© or CLR Metal Clear© along with the pad. Rub aggressively in the direction of the grain to help polish the surface and blend in the scratches. Please note that you will not be able to restore the sink to it’s original finish though the scratches will become less noticeable.

03 TECHNICAL AND MAINTENANCE

BATH

ZEN 6032D

03 TECHNICAL AND MAINTENANCE

SHOWER TRAY

MAAX

CARACTÉRISTIQUES STANDARD • offerte avec seuil de 5 pouces SQUARE BASE 42 (SINGLE THRESHOLD), ou 3 pouces de hauteur ; drain LOW THRESHOLD (3" HEIGHT) - 105714 central ; fond texturé • Murs avec repose-pieds, au Dimensions: 31 3/4" x 32 1/8" x 3" design facile dʼentretien • Installation facile par lʼavant avec le système de clips à pression • Bande déflectrice empêchant lʼeau de sʼinfiltrer à lʼarrière • installation en alcôve

OPTIONS aucun

CARACTÉRISTIQUES UNIQUES aucun

SYSTÈMES MaaX ieS 1/2 (installation en usine) MaaX ieS 1/2 (installation en usine)

SÉLECTION DE PORTES visitez www.maax.com pour voir offre complète de portes de MaaX

CERTIFICATIONS

produits Maax adhérent à une ou plusieurs des certifications suivantes:

03 TECHNICAL AND MAINTENANCE

GLASS door shower enclosure (in certain units only)

OCEANIA

Modèle QI-100 Dimensions PORTE DE VERRE POUR BAIN/DOUCHE 45 x 55 po. in. (114,30 x 139,70 cm) (Dans certaines Porte pourbetween bainsunités de5 to 5 à6seulement) 6feet. pieds Glass door

OCEANIA

Modèle QI-100 Dimensions 45 x 55 po. (114,30 x 139,70 cm) Porte pour bains de 5 à 6 pieds

03 TECHNICAL AND MAINTENANCE

HoT WATER TANK ENGINEERING SUBMITTAL DATA SHEET Top entry residential storage tank

152ETE MODEL 40.5 imperial gallons / 184 litres insulated with 2” eco-friendly

Model

Storage capacity

152ETE-9G7M

Imp. gal

Litres

40.5

184

Diameter (A)

Height (B) In. (cm)

In. (cm)

22 (56)

48 (123)

2 1⁄8 (5)

45˚

In. (cm)

Plumbing connections

Shipping weight

4 (10)

3 ⁄4” NPT

140 (64)

3/4" NPT-M HOT WATER OUTLET

lb (kg)

3/4" NPT-M COLD WATER INLET

A ANODE

POWER SUPPLY CONNECTION F B 3/4" NPT-F OUTLET FOR T&P VALVE

3/4" NPT COLD WATER INLET AND COMBINATION BRASS DRAIN VALVE

JOB TITLE

SUBMITTED DATE

ADDRESS

REQUIRED PRODUCT

ADDRESS

FT- 152ETEST-An-0412

SIZE

D'EAU CHAUDE MODEL NO. 3/4" NPT-M

SIZE

MODEL NO.

SIZE

MODEL NO. SORTIE

CONTRACTOR

ENGINEER

MODEL NO.

SIZE

QUANTITY QUANTITY D'EAU ENTRÉE FROIDE QUANTITY 3/4" NPT-M QUANTITY

REQUIRED DATE

In accordance with our product continued improvement policy, Giant Factories Inc. reserves the right to make changes or improvements at any time without prior notice.

ANODE

40 Lesage Avenue, Montreal-East (Quebec) Canada H1B 5H3 • Telephone: (514) 645-8893 • Fax: (514) 640-0969

B SORTIE POUR

giantinc.com

RACCORDEMENT ÉLECTRIQUE

03 TECHNICAL AND MAINTENANCE

Hardwood flooring Unfortunately the technical documentation provided by some of the suppliers is only available in French. If you need to, you can contact the companies directly for specifications.

03 TECHNICAL AND MAINTENANCE

Hardwood flooring Floating Laminate: V-LOC engineered, THE G5 GENERATION FROM VALINGE V-Lock Engineered floors can be installed over most sub-floors, and are constructed to be very dimensionally stable, making them suitable for installation over all grade levels. (See information and installation guidelines below.) Attention – Installer and/or owner responsibility Inspect “all” materials carefully before installation. These floors are manufactured in accordance with accepted industry standards, which permit a defect tolerance of 5%. Even though our product goes through many inspections before it leaves the plant, it is the responsibility of the customer and installer to perform a final inspection prior to installation. Any warranties that may be offered with this product do not cover materials with visible defects once they are installed. We recommend that you visit the National Wood Flooring Association (NWFA) website at www.woodfloors.org/consumer for installation help and maintenance tips. Tools Basic tools and accessories for installation: broom or vacuum, chalk line, wood cleaner, hand or electric jamb saw, miter saw, moisture meter, safety glasses, straight edge, table saw, tape measure, square, utility knife, pry bar and underlayment (for floating installations). Job site conditions It is the responsibility of the installer/owner to determine if the job site sub-floor and job site conditions are environmentally stable (Temp 60º F-80º F / Relative Humidity 40%-60%) and structurally (see local building codes) acceptable for wood floor installation. The customer and/or installer is responsible for wood failure resulting from or related to sub-floor, subsurface, job site damage or deficiencies after the hardwood flooring has been installed. See NWFA guidelines. Sub-floor preparation and recommendations for all installations Concrete Sub-Floors, new concrete slabs require a minimum of 90 days drying time before covering them with any engineered floor. Lightweight concrete has a dry density of 100 pounds or less per cubic foot and is only suitable for engineered wood floors when using the floating installation method. Many products have been developed as self-leveling toppings or floor underlayment. These include cellular concrete, resin reinforced cementations, underlayment, and gypsum-based materials. Although some of these products may have the necessary qualifications of underlayment for wood flooring installation, others do not. To test for lightweight concrete, scrape a coin or key across the surface of the sub-floor. If the surface powders easily or has a dry density of 100 pounds or less per cubic foot, use only the floating installation method. All Concrete sub-floors must be dry, smooth (level with 3/16” in a 10 foot Radius – 1/8” in 6”) and free of structural defects. Hand scrape or sand with a 20 grit #3-1/2 open face paper to remove loose, flaky concrete. Grind high spots in concrete and fill low spots with a Portland-based leveling compound (min. 3,000 psi). Concrete must be free of paint, oil, exiting adhesives, wax grease, dirt and curing compounds. These may be removed chemically or mechanically, but do not use solvent-based strippers under any circumstances. The use of residual solvents can prohibit the satisfactory bond of flooring adhesives. It is important to ensure a proper bond between the adhesives and concrete and wood panels. These laminate hardwood floors may be installed on grade, above grade, and below grade where moisture conditions do not exist. To ensure a long lasting bond, make sure that the perimeter of the foundation has adequate drainage and vapor barriers: • Less than 3 lbs. /1000 sq. ft. /24 hrs. on calcium chloride test • Less than a reading of 5.0 on a Tramex Concrete Moisture Encounter (moisture meter) • Less than 3 lbs. /1000 sq. ft. /24 hrs. on calcium chloride test • Less than a reading of 5.0 on a Tramex Concrete Moisture Encounter (moisture meter) Wood Sub-Floors Wood sub-floors need to be well nailed or secured with screws. Nails should be shanks and screws need to be counter sunk. The wood sub-floor needs to be structurally sound and dry. It should not exceed 3% of the moisture content of wood flooring to be installed prior to installation. If the sub-floor is single layer, less than 3/4” thick, add a single cross layer for strength and stability (minimum 5/16” thick for a total 1” thickness). This is to reduce the possibility of squeaking. Wood sub-floors must be free of paint, oil, existing adhesive, wax, grease, dirt, urethane, varnish, etc. Underlayment grade OSB (not the wax side) is also a suitable sub-floor. Particleboard can be used as a sub-floor in glue less floating floor installations. When installing over existing wood flooring, install at right angles to the existing floor. Sub-floor moisture on and below grade applications are susceptible to moisture and should be tested for moisture prior to installation in several locations within the installation area. Acceptable conditions for above, on and below grade applications are: • Less than 3 lbs. /1000 sq. ft. /24 hrs. On calcium chloride test • Less than a reading of 5.0 on a Tramex Concrete Moisture Encounter (moisture meter) To correct any sub-floor problems concerning moisture, either wait until the sub-floor dries to meet specifications, or use appropriate moisture barrier. Sub-floors Other Than Wood or Concrete Perimeter glued resilient vinyl and rubber tiles are unacceptable underlayment for a floating installation and must be removed. Terrazzo, tile and any other hard surfaces that are dry, structurally sound and level, as described above, are suitable as a sub-floor for locking floating engineered wood floors. V-loc engineered flooring installation As above, the surface must be sound, tight and free of paint, oil, existing adhesives, wax, grease and dirt. Terrazzo and ceramic tile must be abraded. Warning! Do not sand existing resilient tile, sheet flooring, backing, or felt linings. These products may contain asbestos fibers that are not readily identifiable. Inhalation of asbestos dust can cause serious bodily harm. Check with local, state, province and federal laws before handling hazardous materials, and before attempting the removal of these floors.

03 TECHNICAL AND MAINTENANCE

Hardwood flooring Radiant Heated Sub-floors: Before installing over a radiant-heated floor, turn off heat and wait until the floor has reached room temperature. After installing the floor, return the heat to the previous setting by slowly raising the temperature 2º at a time. Caution: The slab surface must never exceed 85º F. in temperature. (see NWFA Guidelines - Appendix H Radiant Heat Installations) www.nwfa.org/member/pdf/installg/appenh.pdf. Preparation: Remove all moldings and wall-bases, and undercut all door casings with a hand or power jamb saw using a scrap piece of flooring as a guide. “Racking the Floor” Start by using random-length strips from the carton or by cutting four to five strips in random lengths, differing by at least 9”. As you continue working across the floor, be sure to maintain the 9” minimum stagger between end joints on all adjacent rows. Never waste material; use the left-over pieces from the cuts to start the next row or to complete a row. Interlocking floating installation All flooring installations must use an approved underlayment. In a floating installation, a 1/2” expansion gap must be maintained around the perimeter of the room. (See corresponding photos beginning on the next page for a step-by-step illustration of the following floating installation instructions.) After allowing the floor to acclimate and ensuring that proper subfloor requirements are met, you can begin the installation by laying the underlayment. Fig.1) First plank first row. Start at the left hand corner of the room with the locking system of the board facing you, there must be an expansion gap all around the perimeters of the floor of ½¨. You can wait until the third row before you adjust the ½¨expansion joint. Fig.2) Place the next board even with the first board. Fig.3) Let the board drop in a single action movement; make sure the long side of the boards are straight. Complete the row in the same fashion. Fig.4) At the end of the row measure the board to be cut considering the expansion gap of ½¨ Fig.5) Cut the board with a jig saw, placing the board face down. Or if using a hand saw, the board should be face up. Fig.6) To begin the second row, use the cut piece of the last board of the previous row. The first board should be not much less than half size of an original board. Fig. 7) Minimum distance of the end joints of parallel boards should not be less than ½ the size of a normal size board for visual purposes and also better stability. Fig.8) Second board of the second row, place the board tight to the end joint of the first board and just drop the board in a single action movement. Fig.9) Remember to adjust the ½¨expansion gap using spacers. Fig.10) For the last row, cut the last board lengthwise keeping in mind expansion requirements. Glue the end joints using acrylic waterless glue. Fig 11) For the last row, after gluing the end joints, add weight on the joints until glue has dried. Special Installations Fig.12,13) For hard to reach places, cut off locking system element using a chisel, put acrylic glue on the adjacent board, and push the planks horizontally together. If necessary, place spacers between the last board and the wall until glue have completely dried. Water or Radiator pipes Fig.14, 15) Mark the center of where the pipes holes will be cut out, consider the expansion gap requirements, drill the whole and cut as shown. Install the cut piece and glue in place using acrylic glue. You can use the floor right after installation is completed. Room Climate The recommended humidity level (RH) for the room must be kept between 40-60 degrees ALL YEAR ROUND, the temperature between 18 and 24 degree C. If necessary, install humidifiers/dehumidifiers to ensure better climate for yourself, for other wood structures in the house, furniture and the floor. 25 YEAR Residential / 5 Year Commercial Warranty The Manufacturer warrants to the original purchaser that, under normal residential conditions, the wear layer or overlay of the pre-finished flooring product in the original manufactured/ purchased condition will not wear through, crack, flake or peel or delaminate from the wood for a period of twenty five (25) years for residential applications and for a period of five (5) years for light commercial applications such as retail stores and offices from the date of purchase by the original purchaser. Warranty applies only to the original purchaser on products installed and used in accordance with the installation instructions. Installer or purchaser must inspect each board for any manufacturing defects; any board or piece installed in the flooring shall be considered as accepted. Regular maintenance as specified below must be followed in order to validate this warranty. This warranty does not cover labour costs or any other incidental expenses incurred as a result of a covered defect. The responsibility of “The Manufacturer” is limited, at their discretion, to replacing defective products or refunding the portion of the floor in question as covered under the warranty. Any attempt to repair, refinish or replace the defective product prior to inspection or by written authorization from the Manufacturer will invalidate the warranty. This warranty is not transferable. When making a claim original proof of purchase or a receipt is required. “The Manufacturer” reserves the right to substitute an alternative product of equal value in case the flooring type selected is no longer available.

03 TECHNICAL AND MAINTENANCE

Hardwood flooring Warranty Exclusions “The Manufacturer” warranties do not extend or cover scratches, dents or any noticeable markings or damage caused by improper handling, installation, water damage, flooding, fire, natural disasters or acts of God, furniture, shoes of all types, pets and insects, et cetera. “the Manufacturer” will not warrant any product that is faulty from incorrect installation, neglect, environmental extremes, or improper storage and handling of product. The Sub-floor is the responsibility of the installer. Failure of BMB Distributions floor product relating to the sub-floor, in any manner, is not the responsibility of the “Manufacturer” and is not covered under the warranty. A defect in the finish wear surface must be easily noticeable and cover an area of 2” square where there is wear through as seen from a standing position. Any variation or reduction in gloss level will not be considered under this warranty. Flooring is made from natural raw materials and as such has cells running parallel with the grain; therefore, all floors will expand and contract with the change of the seasons. The expanding and contracting is not covered under this warranty. It is recommended that the customer maintain a relative humidity level of 40-60% in the home by using a humidifier and/ or a dehumidifier to minimize movement of the flooring. Dry seasons can cause checks or splits on the surface of the floor, the manufacturer can not be held responsible for spit boards if RH is not controlled. Color variations are natural occurrence in flooring due to age, species and exposure to ultraviolet sunlight. For this reason, the customer may encounter mild color variations from board to board, or when replacing damaged boards with new product. Also, normal sunlight can cause fading / or darkening of the flooring depending on the species selected, ask your retailer for more information in this regard. Area rugs should be moved occasionally as they block sunlight and may give the appearance the floor is discolouring under or around the rug: this discoloration is not covered by the warranty. Warranty Inclusions: Warranty shall include and be limited to, only defects arising from the defective manufacturing, premature surface wear or defects in the wood fiber. Should a valid claim arise, all reimbursements, repairs, replacement or compensation is the sole discretion of “The Manufacturer”. Claims will only be administered if the above criteria have been met. Authorization of a claim without “The Manufacturer’s” approval is at the sole discretion of the author. The Manufacturer will not compensate the author without prior written approval.

03 TECHNICAL AND MAINTENANCE

Hardwood flooring

Bois d’ingénierie flottant TRIBE Les planchers d‟ingénierie flottant peuvent être posés sur la majorité des sous planchers et sont conçus pour être beaucoup plus stables même pour la pose sous les niveaux du sol.

Attention – Installer and/or owner responsibility Inspect “all” materials carefully before installation. These floors are manufactured in accordance with accepted industry Attention – Responsabilité poseur et/ou acheteur tolerance of 5%. Even though our product goes through many inspections before it standards, which dupermit a defect Ces planchers sont fabriqués selon des normes strictes de l industries. Le plancher peut contenir certain défauts, leaves the plant, the responsibility of the customer and installer to perform a final inspection prior to installation. Any toutefois la tolérance ne doit it pasisdépasser 5%. Même si plusieurs contrôles de qualité sont établis lors des productions lawarranties responsabilité dethat la dernière inspection demeure celle poseurproduct et de l‟acheteur pose. Toute garantie offerte may be offered withdu this doavant notlacover materials with visible defects once they are installed. We de ce plancher d‟ingénierie ne couvre pas le matériel défectueux, installé, qui était visible lors de la pose. Nous vous recommandons de consulter le site internet de la National Wood Flooring (NWFA) Association website at www.woodfloors.org/consumer for recommend that you visit thewoodfloors.org/consumer National Wood Flooring Association (NWFA) pour des informations de pose et d‟entretien installation help and maintenance tips. Outils Outils et accessoires de base : balais ou aspirateur, scie électrique ou manuel, lecteur d`humidité, lunettes de protection, ruban à mesurer, couteau, équerre, membrane pare vapeur pour pose flottante, marteau, niveau, crayon, marqueur de craie.

Tools Basic tools and accessories for installation: broom or vacuum, chalk line, wood cleaner, hand or electric jamb saw, miter Évaluation du site de la pose saw, moisture meter, safety glasses, straight edge, table saw, tape measure, square, utility knife, pry bar and Avant de livrer le matériel une évaluation du site de la pose doit être effectuée, toutes les portes et fenêtres doivent être underlayment (for floating installations). en place. Tous les matériaux, tels que maçonnerie, feuille de gypse, peinture et autres doivent être secs. La pose du papier peint et la peinture doivent être complétées. On doit s`assurer que la dénivellation du sol, que les gouttières et les drains assurent un écoulement dirigé vers l`extérieur du terrain. Vérifiez la teneur en humidité du sous plancher, il ne doit pas avoir un écart de plus de 5% de différence entre le plancher et le sous plancher.

Job site conditions It is the responsibility of the installer/owner to determine if the job site sub-floor and job site conditions are environmentally stable (Temp 60º F-80º F / Relative Humidity 40%-60%) and structurally (see local building codes) acceptable for wood floor installation. The customer and/or installer is responsible for wood failure resulting from or related to sub-floor, subsurface, job site damage or deficiencies after the hardwood flooring has been installed. See NWFA guidelines.

Préparation et recommandations de pose pour les sous planchers Le plancher doit être livré et entreposé dans la pièce prévue où aura lieu la pose 72 heures avant la pose. Le matériel doit être placé au centre de la pièce afin de permettre une bonne circulation dàir. Si ces directives ne sont pas suivies la garantie sera annulée et toute réclamation refusée. Il est recommandé d`étendre plusieurs boîtes de matériel afin dàssurer une pose uniforme. Le sous plancher de béton doit être sec, propre, gratté, balayé, libre de poussière, d`huile, de peinture, de cire ou de débris. Le niveau du plancher doit être plat, une dénivellation maximum de 3/16‟‟ sur 10 „ est acceptable, sablez les parties surélevées ou jointées. Utilisez des produits à base de ciment recommandés par des manufacturiers reconnus pour les parties surbaissées. Les taux d`humidité des sous-plancher de contreplaqué, de OSB devrait être entre 8% et 10% lors de la pose. Le système de chauffage et làir conditionné doivent fonctionner normalement, le taux relatif d`humidité doit être entre 40 et 60% depuis au moins une semaine avant la pose. Le taux d`humidité acceptable pour une dalle de béton est de moins de 12 %. Le béton doit avoir au minimum 90 jours avant dèffectuer des lectures des taux d`humidité. Des lectures prises sur du béton de moins de 60 jours sont imprécises. Un test au chlorure de calcium est recommandé mais ce test ne peut garantir que la dalle de béton est sèche. Les matériaux préféré comme sous-plancher sont; contreplaque CDX ¾¨ en feuille 4`X8`, panneaux de OSB sur solive espacé de centre en centre de 19.2¨ ou moins, contreplaqué 5/8¨CDX en feuille de 4`X 8`, sur solive espacé de centre en centre de 16¨. . Le minimum requis est le contreplaqué 5/8¨ CDX en feuille de 4`X 8`. Les sous planchers en bois doivent êtres cloués ou vissés solidement. Les clous et visses doivent être bien calés. Le sous plancher de bois doit être structurellement sain et sec. Le taux d humidité ne doit pas être supérieur a 4 % du taux d humidité du plancher laminé qui sera posé. Des poses au niveau et sous le niveau du sol sont sensible a l` humidité, des lectures a plusieurs endroits ou sera installé le plancher laminé sont recommandés. Des lectures de moins de 3 livres d eau par 1000 pi2 sont acceptables pour des poses au niveau du sol et au dessous du niveau du sol. Des lectures de moins de 5.0 pour des tests de chlorure de calcium sont également acceptables. Afin de corriger certains problèmes d` humidités il est nécessaire soit d` attendre que le sous plancher soit sèche ou utiliser un pare vapeur approprié.

Sub-floor preparation and recommendations for all installations Concrete Sub-Floors, new concrete slabs require a minimum of 90 days drying time before covering them with any engineered floor. Lightweight concrete has a dry density of 100 pounds or less per cubic foot and is only suitable for engineered wood floors when using the floating installation method. Many products have been developed as self-leveling toppings or floor underlayment. These include cellular concrete, resin reinforced cementations, underlayment, and gypsum-based materials. Although some of these products may have the necessary qualifications of underlayment for wood flooring installation, others do not. To test for lightweight concrete, scrape a coin or key across the surface of the sub-floor. If the surface powders easily or has a dry density of 100 pounds or less per cubic foot, use only the floating installation method. All Concrete sub-floors must be dry, smooth (level with 3/16” in a 10 foot Radius – 1/8” in 6”) and free of structural defects. Hand scrape or sand with a 20 grit #3-1/2 open face paper to remove loose, flaky concrete. Pour des sous planchers autres que du bois ou du béton Pour des revêtements de plancher de vinyleand ou tuile vinyle qui sont collé, est obligatoire de les leveling enlevés Grind high spots in concrete fill de low spots with a ilPortland-based compound (min. 3,000 psi). Concrete must complètement. La pose est possible sur les térrazos et les tuiles de céramique qui sont structurellement sain, bien ancré free of paint, oil, exiting adhesives, wax grease, dirt and curing compounds. These may be removed chemically or etbe de niveau. mechanically, but do not use solvent-based strippers under any circumstances. The use of residual solvents can prohibit Pose de bois d’ingénierie TRIBE the satisfactory bond of de flooring adhesives. It isdeimportant todeensure a etproper bond between the adhesives and concrete Comme mentionné plus haut la surface pose doit être sèche, sans résidu peinture, d`huile, cire, de colle être propre. Les térrazos ou tuiles de céramiques doivent être solide et bien nivelé. Mise en garde! Ne pas sablé de vinyle and wood panels. These laminate hardwood floors may be installed on grade, above grade, and below grade where ou tuiles de vinyles, certain produits peuvent contenir des fibres d amiantes et ne sont pas nécessairement identifiable. Inhalez des poussières d Asbestos être exist. très nocif To pour ensure la santé. Desaservices seront nécessaires moisture conditions dopeutnot long professionnels lasting bond, make sure that the perimeter of the foundation has afin d éliminer ces matières. Avant de procéder au remplacement de matière dangereuse assuré vous des lois adequate drainage and vapor concernant la manipulation de ces produits, selonbarriers: les autorités responsable, soit localement, selon l`état, la provincial ou selon les règlementations fédérale. • Less than 3 lbs. /1000 sq. ft. /24 hrs. on calcium chloride test • Less than radiant a reading of 5.0 on a Tramex Concrete Moisture Encounter (moisture meter) Sous Planchers au Chauffage : Avant la pose du plancher sur un sous plancher a chauffage radiant, fermé la chaleur jusqu`a ce que la température ait Less than 3ambiante lbs. /1000 sq.ouft. /24 hrs. on calcium chloride atteint le degré• de la température de la pièce sera installé le nouveau plancher flottant. Aprèstest la pose, afin d`atteindre le •même degré de chaleur que vousof aviez ajusté votre thermostat Moisture de 2 degré à Encounter la fois de Less than a reading 5.0préalablement, on a Tramex Concrete (moisture meter) façon lente et graduelle. . Mise en garde:le degré de chaleur de la surface de la dalle de béton ne doit pas jamais être supérieur à 85 degré F. (Consulté NWFA Guidelines - Appendix H Radiant Heat Installation) http://www.nwfa.org/member/pdf/installg/appenh.pdf

Wood Sub-Floors Wood sub-floors need to be well nailed or secured with screws. Nails should be shanks and screws need to be counter sunk. The wood sub-floor needs to be structurally sound and dry. It should not exceed 3% of the moisture content of wood flooring to be installed prior to installation. If the sub-floor is single layer, less than 3/4” thick, add a single cross layer for strength and stability (minimum 5/16” thick for a total 1” thickness). This is to reduce the possibility of squeaking. Wood sub-floors must be free of paint, oil, existing adhesive, wax, grease, dirt, urethane, varnish, etc. Underlayment grade OSB (not the wax side) is also a suitable sub-floor. Particleboard can be used as a sub-floor in glue less floating floor installations. When installing over existing wood flooring, install at right angles to the existing floor. Sub-floor moisture on and below grade applications are susceptible to moisture and should be tested for moisture prior to installation in several locations within the installation area. Acceptable conditions for above, on and below grade applications are: • Less than 3 lbs. /1000 sq. ft. /24 hrs. On calcium chloride test • Less than a reading of 5.0 on a Tramex Concrete Moisture Encounter (moisture meter) To correct any sub-floor problems concerning moisture, either wait until the sub-floor dries to meet specifications, or use appropriate moisture barrier.

Préparation : enlevé les moulures et les plinthes, coupé les bas de portes avec une scie à main, utilise un morceau de plancher comme guide de coupe. Étendre plusieurs boites de plancher à la fois afin de créer le patron visuel recherché. Gardé un minimum de 9¨de longueur entre les joints des lamelles et les rangées adjacentes. Utiliser les lamelles coupées à la fin des rangées pour débuter une autre rangée, ceci diminue considérablement les pertes.

Sub-floors Other Than Wood or Concrete Perimeter glued resilient vinyl and rubber tiles are unacceptable underlayment for a floating installation and must be removed. Terrazzo, tile and any other hard surfaces that are dry, structurally sound and level, as described above, are suitable as a sub-floor for locking floating engineered wood floors. TRIBE engineered flooring installation As above, the surface must be sound, tight and free of paint, oil, existing adhesives, wax, grease and dirt. Terrazzo and ceramic tile must be abraded. Warning! Do not sand existing resilient tile, sheet flooring, backing, or felt linings. These products may contain asbestos fibers that are not readily identifiable. Inhalation of asbestos dust can cause serious

grade OSB (not the wax side) is also a suitable sub-floor. Particleboard can be used as a sub-floor in glue less floating floor installations. When installing over existing wood flooring, install at right angles to the existing floor. Sub-floor TECHNICAL AND MAINTENANCE moisture on and below grade applications are susceptible to moisture and03should be tested for moisture prior to installation in several locations within the installation area. Acceptable conditions for above, on and below grade applications are: • Less than 3 lbs. /1000 sq. ft. /24 hrs. On calcium chloride test • Less than a reading of 5.0 on a Tramex Concrete Moisture Encounter (moisture meter) To correct any sub-floor problems concerning moisture, either wait until the sub-floor dries to meet specifications, or use appropriate moisture barrier.

Hardwood flooring

Radiant Heated Sub-floors: Before installing over a radiant-heated floor, turn off heat and wait until the floor has reached room temperature. After installing the floor, return the heat to the previous setting by slowly raising the temperature 2º at a time. Caution: The slab surface must never exceed 85º F. in temperature. (see NWFA Guidelines - Appendix H Radiant Heat Installations) www.nwfa.org/member/pdf/installg/appenh.pdf.

Preparation: Remove all moldings and wall-bases, and undercut all door casings with a hand or power jamb saw using a scrap piece of flooring as a guide. “Racking the Floor” Start by using random-length strips from the carton or by cutting four to five strips in random lengths, differing by at least 9”. As you continue working across the floor, be sure to maintain the 9” minimum stagger between end joints on all adjacent rows. Never waste material; use the left-over pieces from the cuts to start the next row or to complete a row. Interlocking floating installation All flooring installations must use an approved underlayment. In a floating installation, a 1/2” expansion gap must be maintained around the perimeter of the room. (See corresponding photos beginning on the next page for a step-by-step illustration of the following floating installation instructions.) After allowing the floor to acclimate and ensuring that proper subfloor requirements are met, you can begin the installation by laying the underlayment. Fig.1) First plank first row. Start at the left hand corner of the room with the locking system of the board facing you, there must be an expansion gap all around the perimeters of the floor of ½¨. You can wait until the third row before you adjust the ½¨expansion joint. Fig.2) Place the next board even with the first board. Fig.3) Let the board drop in a single action movement; make sure the long side of the boards are straight. Complete the row in the same fashion. Fig.4) At the end of the row measure the board to be cut considering the expansion gap of ½¨ Fig.5) Cut the board with a jig saw, placing the board face down. Or if using a hand saw, the board should be face up. Fig.6) To begin the second row, use the cut piece of the last board of the previous row. The first board should be not much less than half size of an original board. Fig. 7) Minimum distance of the end joints of parallel boards should not be less than ½ the size of a normal size board for visual purposes and also better stability. Fig.8) Second board of the second row, place the board tight to the end joint of the first board and just drop the board in a single action movement. Fig.9) Remember to adjust the ½¨expansion gap using spacers. Fig.10) For the last row, cut the last board lengthwise keeping in mind expansion requirements. Glue the end joints using acrylic waterless glue. Fig 11) For the last row, after gluing the end joints, add weight on the joints until glue has dried. Special Installations Fig.12,13) For hard to reach places, cut off locking system element using a chisel, put acrylic glue on the adjacent board, and push the planks horizontally together. If necessary, place spacers between the last board and the wall until glue have completely dried.

Fig.8) Second board of the second row, place the board tight to the end joint of the first board and just drop the board in a single action movement. 03 TECHNICAL AND MAINTENANCE

Fig.9) Remember to adjust the ½¨expansion gap using spacers.

Hardwood flooring Fig.10) For the last row, cut the last board lengthwise keeping in mind expansion requirements. Glue the end joints using acrylic waterless glue.

Fig 11) For the last row, after gluing the end joints, add weight on the joints until glue has dried. Special Installations Fig.12,13) For hard to reach places, cut off locking system element using a chisel, put acrylic glue on the adjacent board, and push the planks horizontally together. If necessary, place spacers between the last board and the wall until glue have completely dried. Water or Radiator pipes Fig.14, 15) Mark the center of where the pipes holes will be cut out, consider the expansion gap requirements, drill the whole and cut as shown. Install the cut piece and glue in place using acrylic glue. You can use the floor right after installation is completed. Room Climate The recommended humidity level (RH) for the room must be kept between 40-60 degrees ALL YEAR ROUND, the temperature between 18 and 24 degree C. If necessary, install humidifiers/dehumidifiers to ensure better climate for yourself, for other wood structures in the house, furniture and the floor. 25 YEAR Residential / 5 Year Commercial Warranty The Manufacturer warrants to the original purchaser that, under normal residential conditions, the wear layer or overlay of the pre-finished flooring product in the original manufactured/ purchased condition will not wear through, crack, flake or peel or delaminate from the wood for a period of twenty five (25) years for residential applications and for a period of five (5) years for light commercial applications such as retail stores and offices from the date of purchase by the original purchaser. Warranty applies only to the original purchaser on products installed and used in accordance with the installation instructions. Installer or purchaser must inspect each board for any manufacturing defects; any board or piece installed in the flooring shall be considered as accepted. Regular maintenance as specified below must be followed in order to validate this warranty. This warranty does not cover labour costs or any other incidental expenses incurred as a result of a covered defect. The responsibility of “The Manufacturer” is limited, at their discretion, to replacing defective products or refunding the portion of the floor in question as covered under the warranty. Any attempt to repair, refinish or replace the defective product prior to inspection or by written authorization from the Manufacturer will invalidate the warranty. This warranty is not transferable. When making a claim original proof of purchase or a receipt is required. “The Manufacturer” reserves the right to substitute an alternative product of equal value in case the flooring type selected is no longer available. Warranty Exclusions “The Manufacturer” warranties do not extend or cover scratches, dents or any noticeable markings or damage caused by improper handling, installation, water damage, flooding, fire, natural disasters or acts of God, furniture, shoes of all types, pets and insects, et cetera. “the Manufacturer” will not warrant any product that is faulty from incorrect installation, neglect, environmental extremes, or improper storage and handling of product. The Sub-floor is the responsibility of the installer. Failure of BMB Distributions floor product relating to the sub-floor, in any manner, is not the responsibility of the “Manufacturer” and is not covered under the warranty. A defect in the finish wear surface must be easily noticeable and cover an area of 2” square where there is wear through as seen from a standing position. Any variation or reduction in

03 TECHNICAL AND MAINTENANCE

electronic baseboard thermostat OTH2750 & OTH4000

Instruction and installation guide Electronic thermostat

Make the connections using solderless connectors for copper wires. The thermostat wires are non-polarized; this means either wire can be connected to either terminal.

Description

Electrical panel

The OTH2750 & OTH4000 thermostat is designed to control an electric heating system such as a baseboard heater, radiant ceiling, radiant floor (without floor sensor), convector (short cycle) and fan-forced convector (long cycle).

Thermostat

Electrical outlet box Baseboard heater

SetLightMinMax

Temp Cycle Lock Fan

Thermostat

Electrical panel SetLightMinMax

Electrical outlet box

SetLightMinMax

Menu items

Baseboard heater

Temp Cycle Lock Fan

Temperature Temp Cycle Lock

Keypad lock

Fan

Menu items

Heating intensity

Fan-forced convector

Setting button ( )

Warning: This thermostat has tinned copper wires for line and load connections. Special CO/ALR solderless connectors must be used when connecting with aluminum conductors.

Install the thermostat to the electrical box.

Backlight button (

)

This thermostat cannot be used with : •

a resistive load under 1.25 A

•

a resistive load over 11.5 A for OTH2750 and 16.7 A for OTH4000

•

a system driven by a contactor or a relay (inductive load)

•

a central heating system

Supplied parts : •

One (1) thermostat

•

Two (2) 6-32 mounting screws

•

Two (2) solderless connectors

Configuration menu

Installation 1

Press the

The thermostat must be installed by a certified electrician according to the applicable local and national electrical codes.

Unscrew the screw by one quarter of a turn and separate thermostat cover. Use a Robertson # 1 (square) or Phillips # 2 (cross) screwdriver.

Press the or to set the displayed parameter. Press the button to select the next parameter. Press the button during 5 seconds to exit the configuration menu and return to normal display.

button during 5 seconds to access the configuration menu.

Note: The thermostat will automatically save any changes made and return to its normal display if you do not press any button for one minute.

Cut power to the heating system at the main electrical panel to avoid any risk of electric shock.

Parameter & setting

Temperature format: ˚C or ˚F (default : ˚C)

Note: The screw remains attached to the thermostat. OTH2750 & OTH4000

Display order

Backlight: OFF (active for 6 seconds if a button is pressed) / ON (always active) (default : OFF)

Display

Temp

Light

03 TECHNICAL AND MAINTENANCE

Display order

Parameter & setting

Minimum setpoint: 5˚C - 30˚C (41˚F - 86˚F)

Display

Min

OTH2750

(default : 5˚C) Max

Maximum setpoint: 5˚C - 30˚C (41˚F - 86˚F)

Specifications

Power supply:

120/208/240 VAC, 50/60 Hz

Minimum load:

1.25 A / 150 W @ 120 VAC, 50/60 Hz 1.25 A / 260 W @ 208 VAC, 50/60 Hz 1.25 A / 300 W @ 240 VAC, 50/60 Hz

Maximum load:

11.5 A / 1380 W @ 120 VAC, 50/60 Hz 11.5 A / 2390 W @ 208 VAC, 50/60 Hz 11.5 A / 2750 W @ 240 VAC, 50/60 Hz

(default : 30˚C) Cycle length: SHT (short cycle for electric baseboard) / FAN (long cycle for fan-forced heater) (default: SHT)

Keypad lock: OFF / ON

OTH4000 Lock

Power supply:

(default: OFF)

•

Minimum load:

1.25 A / 150 W @ 120 VAC, 50/60 Hz 1.25 A / 260 W @ 208 VAC, 50/60 Hz 1.25 A / 300 W @ 240 VAC, 50/60 Hz

Maximum load:

16.7 A / 2000 W @ 120 VAC, 50/60 Hz 16.7 A / 3465 W @ 208 VAC, 50/60 Hz 16.7 A / 4000 W @ 240 VAC, 50/60 Hz

Temperature display and setting The thermostat normally displays the ambient (measured) temperature.

To display the temperature setpoint, press once on either setting button ( or ). The temperature setpoint will appear for 5 seconds. Set appears when the setpoint is displayed.

•

To change the temperature, press the desired value is displayed.

•

The screen is backlit for 6 seconds when any button is pressed.

•

To illuminate the screen, press the

Set

OTH2750 & OTH4000

button until the

Setpoint range: Display range: Resolution: Storage:

button temporarily.

Troubleshooting Problems

Solutions

Wrong temperature is displayed.

Rectify if any the following conditions applies: • The thermostat is exposed to an air draft. • The thermostat is located near or above a heat source such as a light dimmer.

The display disappears and reappears after a few minutes

The thermal protection device on the heater has temporarily opened. This can happen if the heater is obstructed by furniture or curtain and has overheated, or if the heater’s thermal protection device is too sensitive.

HH or LL is displayed on the screen

The measured temperature is outside the setpoint range, either too hot or too cold (see specifications table).

OL is displayed on the screen

The internal temperature of the thermostat is too high (overload). Check that the connected load does not exceed the maximum allowed (see specifications table).

The thermostat’s housing is hot.

This is normal. When the thermostat is running at full capacity, its housing can reach 40˚C (104˚F).

5 ˚C to 30 ˚C (41 ˚F to 86 ˚F) 0 ˚C to 70 ˚C (32 ˚F to 158 ˚F) ± 0.5 ˚C ( ± 1 ˚F) -20 ˚C to 50 ˚C (-4˚F to 122˚F)

COMPLIANT WITH STANDARD CAN/CSA-C828-06 (CLAUSE 4.3)

Power outage

During a power outage, the temperature is saved. You will not have to adjust the temperature again when power returns.

120/208/240 VAC, 50/60 Hz

E NE R GY WISE

Warranty Three (3) years limited warranty

OUELLET CANADA INC. warrants the components of the OTH2750 & OTH4000 against defects in material and workmanship for a three (3) year period from the date of purchase, under normal use and service, when proof of purchase of such is provided to the manufacturer. The obligation of Ouellet Canada Inc., under the terms of this warranty, will be to supply a new unit and this releases the manufacturer from paying the installation costs or other secondary charges linked to replacing the unit or the components.

Customer assistance

If you have any questions on the product, call our technical support team at:

180, 3 ͤ Avenue, L’ Islet (Quebec) G0R 2C0 CANADA Phone : 1 800 463-7043 · (418) 247-3947 Fax : 1 800 662-7801 · (418) 247-7801 www.ouellet.com · info@ouellet.com

660-0100-0001-D 2012-01-05 1/1

03 TECHNICAL AND MAINTENANCE

OTH2750 & OTH4000

Instruction and installation guide Electronic thermostat

Description

series

Make the connections using solderless connectors for copper wires. The thermostat wire non-polarized; this means either wire can be connected to either terminal.

Electrical panel

OTH4000

Thermostat

Electrical outlet box Baseboard heater

SetLightMinMax

Temp Cycle Lock Fan

CSA-C828-06 Performance standard

Non Programmable Electronic Thermostat Training available online

www.ouellet.com Features Type

Thermostat Electrical Non programmable electronic proportional pulsing line voltage thermostat panel

Electrical outlet box

Menu items (10 min. or 15 sec. cycle rate). Color - Standard: white. Baseboard heater Voltage - 120V/208V/240V, 50/60 Hz. Temperature Rating - Maximum load: 16.7A (4000W at 240V, 3465W at 208V and 2000W at 120V). - Minimum load: 1.25A (300W at 240V, 260W at 208V and 150W at 120V). Temp Cycle Lock Menu items Control - Resolution: ± 0.5 °C (1 °F). Fan - Precision: ± 0.15 °C (0.27 °F) on 15 sec. cycles. Heating intensity - Precision: ± 0.5 °C (0.1 °F) on 10 min. cycles. Display - Digital screen with white LED backlit. - Display ambient temperature and heating level indicator (in continuous), setpoint temperature setting (on demand), Warning: This thermostat has tinned copper wires for line and load connections. Specia modesolderless and keypad lock (when Setting buttonfan-forced heater CO/ALR connectors must activated). be used when connecting with aluminum conducto Temperature range( - )5 °C (41 °F) to 30 °C (86 °F). Installation - 2-wire thermostat, easy to install. Applications - Baseboard heater, radiant ceiling, radiant floor (without floor sensor), convector (short cycle) and fan-forced convector (long cycle). Other features - Choice of temperature display format (°C or electrical °F). Install the thermostat to the box. Backlight -button Temperature setpoints recorded permanently in case of a power outage. Ability to set minimum and maximum setpoints. ( ) - Night light mode for the display LED. Warranty - 3-year warranty against defects. SetLightMinMax

SetLightMinMax

Temp Cycle Lock Fan

Keypad lock Fan-forced convector

Model This thermostat cannot be used with : •

VoltsA a Product resistive #load under 1.25

•

240/208/120 4000/3465/2000 programmable electronic proportional pulsing line thermostat (10 min. or 15 sec. cycles) a OTH4000 resistive load over 11.5 A for OTH2750 and 16.7 A Non for OTH4000

•

a system driven by a contactor or a relay (inductive load)

•

a central heating system

Watts

Description

Price 40.00

Supplied parts : •

One (1) thermostat

•

Two (2) 6-32 mounting screws

•

Two (2) solderless connectors

Configuration menu

Installation 1

Press the

button during 5 seconds to access the configuration menu.

The thermostat must be installed by a certified electrician according to the applicable local and national electrical codes.

Press the Press the

or to set the displayed parameter. button to select the next parameter.

Unscrew the screw by one quarter of a turn and separate thermostat cover. Use a Robertson # 1 (square) or Phillips # 2 (cross) screwdriver.

Press the button during 5 seconds to exit the configuration menu and return to normal display.

Note: The thermostat will automatically save any changes made and return to its normal display if you do not press any button for one minute.

Cut power to the heating system at the main electrical panel to avoid any risk of electric shock.

Display order

Parameter & setting

Temperature format: ˚C or ˚F (default : ˚C)

Note: The screw remains attached to the thermostat.

Backlight: OFF (active for 6 seconds if a button is pressed) / ON (always active) (default : OFF)

Displa

Temp

Light

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Parts and Functions Indoor Unit

Remote controller 1

Operation mode QUITE SLEEP HEALTH POWER

3 4

3 6

17 18

11 20

Inlet

Inlet grille

Outlet

Vertical blade

Display board Emergency Switch Air Purifying Filter

(inside)

1. Mode display

(adjust left and right air flow)

8. Additional functions display

Operation mode

Horizontal flap

AUTO COOL

DRY

FAN

Remote controller

(adjust up and down air flow. Don't adjust it manually)

2. Signal sending display 3. SWING display 4. FAN SPEED display

Please be subject to the actual produce purchased the above picture is just from your reference

Outdoor Unit

MED

Display circulated AUTO

Remote controller

9. QUIET button 10. COOL button 11. AUTO button 12. FAN button 13. TIMER button 14. HEALTH button 15. LOCK button

Used to lock buttons and LCD display

16. LIGHT button

Control the lightening and extinguishing of the indoor LED display board.

17. POWER ON/OFF button 18. DRY button 19. TEMP button 20. SWING button 21. HOUR button 22. EXTRA FUNCTION button Function: Air sending--- Healthy airflow position1--- Healthy airflow position 2 --- Restore the original flap position --- Right & left air airflow --- A-B yard--- Sleeping--- Refresh air (reserved function) --- Power --Fahrenheit/Celsius mode conversion 23.CANCEL/CONFIRM button Function: Setting and cancel to the timer and other additional functions.

24. RESET button When the remote controller appears abnormal, use a sharp pointed article to press this button to reset the remote.

5. LOCK display 6. TIMER OFF display TIMER ON display 7.TEMP display

Healthy function is not available for some units.

Loading of the battery

1 Remove the battery cover; 2 Load the batteries as illustrated.

OUTLET INLET

CONNECTING PIPING AND ELECTRICAL WIRING

DRAIN HOSE

Please be subject to the actual produce purchased the above picture is just from your reference

2 AAA batteries, resetting key (cylinder); Be sure battery polarity is correct " + "/"-";

Load the battery,then put on the cover again.

Note: The distance from the remote to the receiver should be less than 23 feet (7 meters) with no obstructions. Fluorescent lights or cordless telephones will reduce the range of the remote. If the display is dim the remote batteries may need to be replaced. Remote malfunctions can sometimes be corrected by removing the batteries for a few minutes and then replacing them. Hint: Remove the batteries in case won't be in use for a long period. If there is any display after taking-out, just press reset key.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Operation Base Operation

Emergency operation and test operation Emergency Operation:

Use this operation only when the remote controller is defective or lost, and with function of emergency running, air conditoner can run automatically for a while. When the emergency operation switch is pressed, the unit beeps once, which means the start of this operation. When power switch is turning on for the first time and emergency operation starts, the unit will run automatically in the following modes:

Room Designated Timer Fan Operation temperature temperature mode speed mode

Remote controller

26 C

AUTO

i P

Above 23 C

emergency operation switch

COOL

It is impossible to change the settings of temp. and fan speed,It is also not possible to operate in timer or dry mode.

1. Unit start

Press ON/OFF on the remote controller, unit starts.

Test operation switch is the same as emergency switch.

2.Select temp.setting Press

button

Test operation:

Press FAN button. For each press, fan speed changes as follows: Remote controller:

3.Fan speed selection

Every time the button is pressed, temp.setting increase 1oC,if kept depressed, it will increase rapidly Every time the button is pressed, temp.setting decrease 1oC,if kept depressed, it will decrease rapidly Select a desired temperature.

Use this switch in the test operation when the room temperature is below 16 o C, do not use it in the normal operation. Continue to press the test operation test operation switch switch for more than 5 seconds.After you hear two beeps, release your finger from the switch: the cooling operation starts with the air flow speed "Hi". Under this operation mode,the fan motor of indoor unit will run in high speed.

Air Flow Direction Adjustment 1.Status display of air flow COOL/DRY:

Display circulated

LOW

MED

AUTO

Air conditioner is running under displayed fan speed. When FAN is set to AUTO, the air conditioner automatically adjusts the fan speed according to room temperature. Operation Mode

AUTO

Remote Controller Icon

2.Left and right air flow adjustment(manual)

Move the vertical blade by a knob on air conditioner to adjust left and right direction referring to the figure below.

Note Under the mode of auto operation , air conditioner will automatically select Cool operation according to room temperature. When FAN is set to AUTO the air conditioner automatically adjusts the fan speed according to room temperature.

COOL DRY

In DRY mode , when room temperature becomes lower than temp.setting+2 o C, unit will run intermittently at LOW speed regardless of FAN setting.

FAN

In FAN operation mode , the unit will not operate in COOL mode but only in FAN mode, AUTO is not available in FAN mode. And temp.setting is disabled. In FAN mode, sleep operation is not available.

Cautions:

When adjusting the flap by hand,turn off the unit. When humidity is high,condensate water might occur at air outlet if all vertical louvers are adjusted to left or right. It is advisable not to keep horizontal flap at downward position for a long time in COOLor DRY mode , otherwise, condensate water might occur. Note: When restart after remote turning off, the remote controller will automatically return to the previous set swing position.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Operation Sleep Operation

4.Set the wind speed change when sleeping

Press button to enter additional options, when cycle display to , will flash. And then press enter to sleep function.

If the wind speed is high or middle before setting for the sleep, set for lowing the wind speed after sleeping. If it is low wind, no change.

Note When TIMER function is set, the sleeping function can’t be set up .After the sleeping function is set up , if user resets TIMER function, the sleeping function will be cancelled; the machine will be in the state of timing-on.

POWER/QUIET Operation (1) POWER Operation

When you need rapid heating or cooling, you can use this function.

Press

Operation Mode 1. In COOL,DRY mode

additional options again and to cancel power function.

1 hours after SLEEP mode starts,temp.will become 1OC higher than temp.setting.After another 1 hours, temp.risesby 1OC futher .The unit will run for further 6 hours then stops Temp. is higher than temp.setting so that room temperature won’t be too low for your sleep. SLEEP operation starts

SLEEP operation stops

Rises 1OC

1 hr

Temp.setting

(2) QUIET Operation

You can use this function when silence is needed for rest or reading.

Press QUIET button, the remote controller will show and then achieve to the quiet function. Press again this QUIET button , the quiet function will be cancelled.

Note ˖ During POWER operation, in rapid COOL mode , the room will show inhomogeneous temperature distribution. Long period QUIET operation will cause effect of not too cool or not too warm.

Approx.6hrs 1 hr

button to enter additional options, when cycle

display to , will flash，and then press ,enter to power function. When cancel the function, please enter

Unit stop

In COOL, DRY mode

2. In AUTO mode The unit operaters in corresponding sleep mode adapted to the automatically selected operation mode.

3. In FAN mode It has no SLEEP function.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Operation Timer On/Off On-Off Operation

Healthy airflow Operation

1.After unit starts, select your desired operation mode.

1.Press

2.Press TIMER button to change TIMER mode. Every time the button is pressed, display changes as follows:

Setting the comfort work conditions.

Remote controller: BLANK 0.5h

0.5h

TIMER ON TIMER OFF

0.5h

TIMER ON-OFF

0.5h

TIMER OFF-ON

Then select your desired TIMER mode (TIMER ON or TIMER OFF or TIMER ON-OFF). " "or " "will flash. 3.Press

to starting

2.The setting of healthy airflow function Press button to enter additional options,Press this button continuously, the louvers location will cycle between in the following three locations, to choose the swing location what you needed,and then press Healthy airflow upwarder

button to set time.

Press the button for each time, setting time in the first 12 hours increased by 0.5 hour every time, after 12 hours,increased by 1 hour every time. Press the button for each time, settiing time in the first 12 hours decreased by 0.5 hour every time, after 12 hours,decreased by 1 hour every time. It can be adjusted within 24 hours.

Healthy airflow downwarder

button to confirm. Present position

3.The cancel of the healthy airflow function Press

button to enter additional options,Press this

button continuously, the louvers location will cycle between in the following three locations again,and then press button to cancel.

4.Confirm timer setting

Notice: Do not direct the flap by hand. Otherwise, the grille will run incorrectly. If the grille is not run correctly, stop

After adjust the time,press button and confirm the time ON or OFF button will not flash any more.

for a minute and then start, adjusting by remote controller.

5.Cancel timer setting Press the timer button by times until the time display eliminated.

Note:

Hints: After replacing batteries or a power failure happens, time setting should be reset. According to the Time setting sequence of TIMER ON or TIMER OFF, either Start-Stop or Stop-Start can be achieved.

1.After setting the healthy airflow function, the position grill is fixed. 2.In cooling, it is better to select the

mode.

3.In cooling and dry, using the air conditioner for a long time under the high air humidity, condensate water may occur at the grille .

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Maintenance For Smart Use of The Air Conditioner Setting of proper room temperature

Do not block the air inlet or outlet

Remote Controller

Indoor Body

wipe the air conditioner by using a soft and dry cloth.For serious stains, use a neutral detergent diluted with water.Wring the water out of the cloth before wiping,then wipe off the detergent completely.

Proper temperature

Do not usewater,wipe the controller with a dry cloth.Do not use glass cleaner or chemical cloth.

Do not use the following for cleaning

Use the timer effectively

Close doors and windows during operation

Gasoline,benzine, thinner or cleanser may damage the coating of the unit.

Hot water over 40 O C(104O F) may cause discoloring or deformation.

Air Filter cleaning

During cooling operation prevent the penetration of direct sunlight with curtain or blind

Open the inlet grille by pulling it upward. Remove the filter.

Push up the filter's center tab slightly until it is released from the stopper, and remove the filter downward.

Use the louvers effectively

If the unit is not to be used for a long time, turn off the power supply main switch.

Clean the filter.

Use a vacuum cleaner to remove dust, or wash the filter with water.After washing, dry the filter completely in the shade.

Attach the filter.

Attach the filter correctly so that the "FRONT" indication is facing to the front.Make sure that the filter is completely fixed behind the stopper.If the right and left filters are not attached correctly, that may cause defects.

OFF

Once every two weeks

Close the inlet grille.

Replacement of Air Purifying Filter 1.Open the lnlet Grille Prop up the inlet grille by with a grille support located in the right side of the indoor unit.

2.Detach the standard air filter Slide the knob slightly upward to release the filter, then withdraw it.

4.Attach the standard air filter (Necessary installation)

ATTENTION: The white side of the photocatalyst air purifying filter face outside,and the black side face the unit The green side of the bacteria-killing medium air purifying filter face outside,and the white side face the unit.

5.Close the Inlet Grille Close the Grille surely

Detach old Air Purifying Filter

3.Attach Air Purifying Filter Put air purifying filter appliances into the right and left filter frames.

NOTE:

The photocatalyst air purifying filter will be solarized in fixed time. In normal family, it will be solarized every 6 months.

The bacteria-killing medium air purifying filter will be used for a long time,no need for replacement. But in the period of using them ,you should remove the dust frequently by using vacuum cleaner or flaping them lightly,otherwise , its performance will be affected. Please keep the bacteria-killing medium air purifying filter in the cool and dry conditions avoid long time directly sunshine when you stop using it,or its ability of sterilization will be reduced.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Cautions WARNING This system should be installed by a qualified HVAC professional. Do not attempt to install the air conditioner by yourself because improper works may cause fire, water leakage, personal injury or cleath.

When abnormality such as burnt-small found, immediately stop the operation button and contact sales shop.

WARNING

Use an exclusive power source with a circuit breaker

STRICT ENFORCEMENT

OFF Connect power supply cord to the outlet completely

STRICT ENFORCEMENT

Use the proper voltage

STRICT STRICT ENFORCEMENT ENFORCEMENT Take care not to damage Do not use power supply the power supply cord. cord in a bundle.

Do not start or stop the operation by disconnecting the power supply cord and so on.

1.Do not use power supply cord extended or connected in halfway 2.Do not install in the place where there is any possibility of inflammable gas leakage around the unit. 3.Do not get the unit exposed to vapor or oil steam. PROHIBITION Do not insert objects into the air inlet or outlet.

PROHIBITION

Do not channel the air flow directly at people, especially at infants or the aged.

PROHIBITION

Do not use for the purpose of storage of food, art work, precise equipment, breeding, or cultivation.

PROHIBITION Do not install the unit near a fireplace or other heating apparatus.

PROHIBITION Do not place animals or plants in the direct path of the air flow

PROHIBITION 6

Check proper installation of the drainage securely

Do not try to repair or reconstruct by yourself.

Connect the earth cable.

earthing

PROHIBITION

CAUTION

Take fresh air occasionally especially when gas appliance is running at the same time. STRICT ENFORCEMENT Check good condition of the installation stand

Do not operate the switch with wet hand.

PROHIBITION Do not pour water onto the unit for cleaning

PROHIBITION

PROHIBITION Do not place any objects on or climb on the unit.

PROHIBITION

Do not place flower vase or water containers on the top of the unit.

PROHIBITION

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Trouble shooting Before asking for service, check the following first. Phenomenon The system does not restart immediately.

Noise is heard

Normal Performance inspection

Smells are generated. Mist or steam are blown out.

Cause or check points When unit is stopped, it won't restart immediately until 3 minutes have elapsed to protect the system. When the electric plug is pulled out and reinserted, the protection circuit will work for 3 minutes to protect the air conditioner. During unit operation or at stop, a swishing or gurgling noise may be heard.At first 2-3 minutes after unit start, this noise is more noticeable. (This noise is generated by refrigerant flowing in the system.) During unit operation, a cracking noise may be heard.This noise is generated by the casing expanding or shrinking because of temperature changes. Should there be a big noise from air flow in unit operation, air filter may be too dirty. This is because the system circulates smells from the interior air such as the smell of furniture, paint, cigarettes. During COOL or DRY operation, indoor unit may blow out mist. This is due to the sudden cooling of indoor air.

Cautions Do not obstruct or cover the ventilation grille of the air conditoner.Do not put fingers or any other things into the inlet/outlet and swing louver. Do not allow children to play with the air conditioner.In no case should children be allowed to sit on the outdoor unit.

Specifications The refrigerating circuit is a sealed system.

The machine is adaptive in following situation 1.Applicable ambient temperature range:

Cooling

Indoor Outdoor

Maximum:D.B/W.B 32oC/23oC ( 89.6oF/73.4 oF ) Minimum:D.B/W.B 19.4oC/13.9oC ( 67 oF/57 oF ) o o Maximum:D.B/W.B 46.1oC/23.9oC ( 115 F/75 F ) o o o o Minimum:D.B/W.B 19.4 C/11.9 C ( 67 F/57 F )

2. If the power supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similar qualified person. 3.If the fuse of indoor unit on PC board is broken,please change it with the type of T. 3.15A/ 250V. If the fuse of outdoor unit is broken,change it with the type of T.25A/250V 4. The wiring method should be in line with the local wiring standard. 5. After installation, the power plug should be easily reached.

In dry mode, fan speed canâ&#x20AC;&#x2122;t be changed.

Multiple check

Poor cooling

In DRY mode, when room temperature becomes lower than temp. setting+2 oC,unit will run intermittently at LOW speed regardless of FAN setting.

6. The waste battery should be disposed properly.

Is power plug inserted? Is there a power failure? Is fuse blownout?

8. Young children should be supervised to ensure that they do not play

Is the air filter dirty? Normally it should be cleaned every 15 days. Are there any obstacles before inlet and outlet? Is temperature set correctly? Are there some doors or windows left open? Is there any direct sunlight through the window during the cooling operation?(Use curtain) Are there too much heat sources or too many people in the room during cooling operation?

9. Please employ the proper power plug, which fit into the power supply cord.

7. The appliance is not intended for use by young children or infirm persons without supervision. with the appliance.

10. The power plug and connecting cable must have acquired the local attestation. 11.In order to protect the units,please turn off the A/C first, and at least 30 seconds later, cutting off the power.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER (in certain units only)

Wall Mounted systems 9 & 12,000 BTU â&#x20AC;˘ 9RLFW & 12RLFW up to 23 seer

make For over 35 years, we strive to your environment more comfortable!

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Wall Mounted systems

9 & 12,000 BTU • 9RLFW & 12RLFW up to 23 seer 9RLFW Performance and comfort The high efficiency of these systems helps them pay for themselves by slashing electrical costs. Strong, quiet and efficient DC motors are used both indoors and outdoors. High performance fan blades, condensers and evaporators combined with variable speed inverter-driven compressors makes for unmatched performance. Variable speed compressors automatically adjust to fluctuating room capacity requirements.

Energy Efficient Since mini-splits have little-to-no ducting, they forego those energy losses typically associated to central forced-air systems. Duct losses can easily account for more than 30% of energy consumption, especially if the ducts are not sealed tight or in an unconditioned space such as an attic or crawlspace. With ratings as high as 23-SEER (Seasonal Energy Efficiency Ratio), systems 9 and 12RLFW are among the highest rated efficiency equipment available anywhere!

standard features wireless remote control ~ sleep timer ~ 24 hour timer ~ dry mode ~ auto louver: up/ down ~ auto mode ~ quiet mode ~ auto restart/reset ~ auto changeover ~ low ambient ~ cold prevention ~ economy mode ~ ion deodorizing filter ~ antibacterial filter

nominal cooling BTU/h min.~max. cooling BTU/h

12RLFW

9,000

12,000

1,700~10,900

3,100~13,300

nominal heating BTU/h

12,000

16,000

1,700~15,000

3,100~19,100

HSPF BTU/hW

11.0

SEER BTU/hW

23.0

22.0

13.8 / 13.47

12.5 / 12.5

cooling operating range °F (°C)

14~115 (-10~46)

heating operating range °F (°C)

5~75 (-15~24)

min.~max. heating BTU/h

EER clg/htg

moisture removal Pt./h (l/h) voltage/frequency/phase

2.75 (1.3)

3.8 (1.8)

208-230/60/1

recommended fuse size (A) air circulation C.F.M. : hi (m3/h)

353 (600)

388 (660)

medium

306 (520)

330 (560)

low

253 (430)

265 (450)

quiet

200 (340)

noise level dB(A) clg/htg : hi

37 / 37

40 / 40

medium

33 / 33

36 / 36

low

29 / 29

30 / 31

quiet

25 / 25

810 / 780

870 / 780

outdoor fan speed RPM clg/htg outdoor noise level dB(A)

current rated (A): clg/htg

6.0 / 7.5

6.5 / 9.0

power use rated (kW): cooling

0.65 / 1.27

0.96 / 1.40

power use rated (kW): heating

0.89 / 1.60

1.28 / 1.99

fan speeds, stage

4 + Auto

Breathe clean air

air direction: horizontal

Manual

If comfort is important to you, the air you breathe concerns you as much. This is why all RLFW wall mounted heat pumps feature both an Apple-Catechin Filter and an Ion Deodorizing Filter which neutralize airborne contaminants.

vertical

Auto

air filter

Washable

mm width in mm depth in mm

UTY-RSNUM

suc. 3/8

liq. 1/4

18 (8)

71 (32)

18 (8)

71 (32)

11 1/16

21 1/4

11 1/16

21 1/4

280

540

280

540

31 1/16

790

660

790

11 7/16

203

290

203

290

note: based on 230V

authorized dealer

Proper sizing and installation of equipment is critical to achieve optimal performance. Split system air conditioners and heat pumps must be matched with appropriate coil components to meet ENERGY STAR criteria. Ask your contractor for details or visit www.energystar.gov.

RLFWENGES0113

UTY-RNNUM

49 (15)

liq. 1/4

AOU12RLFW outdoor

dimensions: height in

49 (15) suc. 3/8

ASU12RLF indoor

* UTY-XCBXZ1 interface kit required for connection of remote controls.

net weight lbs (kg)

Flare 66 (20)

AOU9RLFW outdoor

9 & 12 RLFW units can be equipped with the UTY-RNNUM* wired remote control or the UTY-RSNUM* remote control.

maximum vertical diff. ft (m) conn. pipe diameter in

Flare 66 (20)

ASU9RLF indoor

Optional remotes

connection method combined maximum length ft (m)

03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Compact Wall Mounted Type

PART NO.9332280012-02

03 TECHNICAL AND MAINTENANCE

air CONDITIONER CONTENTS SAFETY PRECAUTIONS ......................................En-1 FEATURES AND FUNCTIONS .............................En-2 NAME OF PARTS .................................................En-3 PREPARATION......................................................En-5 OPERATION ..........................................................En-6 TIMER OPERATION..............................................En-8 SLEEP TIMER OPERATION..................................En-9 ADJUSTING THE DIRECTION OF AIR CIRCULATION ............................................ En-10

SWING OPERATION ..........................................En-11 ECONOMY OPERATION ....................................En-11 MINIMUM HEAT OPERATION ...........................En-12 MANUAL AUTO OPERATION ...........................En-12 CLEANING AND CARE ......................................En-13 TROUBLESHOOTING ........................................En-15 OPERATING TIPS ...............................................En-16

SAFETY PRECAUTIONS ● Before using the appliance, read these “PRECAUTIONS” thoroughly and operate in the correct way. ● The instructions in this section all relate to safety; be sure to maintain safe operating conditions. ● “DANGER”, “WARNING” and “CAUTION” have the following meanings in these instructions:

DANGER!

This mark indicates procedures which, if improperly performed, are most likely to result in the death or serious injury to the user or service personnel.

WARNING!

This mark indicates procedures which, if improperly performed, might lead to the death or serious injury of the user or service personnel.

CAUTION!

This mark indicates procedures which, if improperly performed, might possibly result in personal harm to the user, or damage to property.

DANGER!

CAUTION!

● Do not attempt to install this air conditioner by yourself. ● This air conditioner contains no user-serviceable parts. Always consult authorized service personnel for repairs. ● When moving, consult authorized service personnel for disconnection and installation of the air conditioner. ● Do not become excessively chilled by staying for many hours in the direct cooling airflow. ● Do not insert fingers or objects into the outlet port or intake grille. ● Do not start and stop air conditioner operation by disconnecting the power supply cord and so on. ● Take care not to damage the power supply cord. ● If the power supply cord of this appliance is damaged, it should only be replaced by the authorized service personal, since special purpose tools and specified cord are required. ● In the event of a malfunction (burning smell, etc.), immediately stop operation, turn off the breaker, and consult authorized service personnel. ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

En-1 60

Provide occasional ventilation during use. Do not direct airflow at fireplaces or heating apparatus. Do not climb on, or place objects on, the air conditioner. Do not hang objects from the indoor unit. Do not set flower vases or water containers on top of air conditioners. Do not expose the air conditioner directly to water. Do not operate the air conditioner with wet hands. Do not pull power supply cord. Turn off power supply when not using the indoor unit for extended periods. Check the condition of the installation stand for damage. Do not place animals or plants in the direct path of the airflow. Do not drink the water drained from the air conditioner. Do not use in applications involving the storage of foods, plants or animals, precision equipment, or art works. Connection valves become hot during Heating; handle with care. Do not apply any heavy pressure to radiator fins. Operate only with air filters installed. Do not block or cover the intake grille and outlet port.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER CAUTION!

● Ensure that any electronic equipment is at least 3.3ft (1m) away from either the indoor or outdoor units. ● Avoid installing the air conditioner near a fireplace or other heating apparatus. ● When installing the indoor and outdoor unit, take precautions to prevent access to infants. ● Do not use inflammable gases near the air conditioner. ● This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

FEATURES AND FUNCTIONS INVERTER At the start of operation, a large power is used to bring the room quickly to the desired temperature. Afterward, the air conditioner automatically switches to a low power setting for economic and comfortable operation.

WIRELESS REMOTE CONTROLLER The Wireless Remote Controller allows convenient control of indoor unit operation.

ECONOMY OPERATION When ECONOMY operation mode is operated, the room temperature will be little higher than the set-temp under cooling mode and lower than set-temp under heating mode. Therefore, the ECONOMY mode is able to save more energy than other normal mode.

AUTO CHANGEOVER The operation mode (cooling, dry, heating) is switched automatically to maintain the set temperature, and the temperature is kept constant at all times.

MINIMUM HEAT OPERATION The room temperature can be maintained at 50 °F so as to prevent the room temperature from falling too far.

MILDEW-RESISTANT FILTER The AIR FILTER has been treated to resist mildew growth, thus allowing cleaner use and easier care.

SUPER QUIET OPERATION When the FAN button is used to select QUIET, the indoor unit begins super-quiet operation; the indoor unit’s airflow is reduced to produce quieter operation.

POLYPHENOL CATECHIN AIR CLEANING FILTER The polyphenol catechin air cleaning filter uses static electricity to clean fine particles and dust in the air such as tobacco smoke and plant pollen that are too small to see. The filter contains catechin, which is highly effective against various bacteria by suppressing the growth of the bacteria adsorbed to the filter. Note that when the air cleaning filter is installed, the amount of air produced decreases, causing a slight decrease in the indoor unit’s performance.

NEGATIVE AIR IONS DEODORIZING FILTER It comprises pottery super micro particles which can produce negative air ions having the effect of deodorizing and can absorb and remit the peculiar smell at home.

PROGRAM TIMER The program timer allows you to integrate OFF timer and ON timer operations in a single sequence. The sequence can involve one transition from OFF timer to ON timer, or from ON timer to OFF timer, within a twenty-four hour period.

SLEEP TIMER When the SLEEP button is pressed during Heating mode, the indoor unit’s thermostat setting is gradually lowered during the period of operation; during cooling mode, the thermostat setting is gradually raised during the period of operation. When the set time is reached, the indoor unit automatically turns off.

SWING OPERATION The Air Flow Direction Louvers swings automatically up and down so that the air speeds to every nook and corner of your room.

REMOVABLE INTAKE GRILLE The indoor unit’s Intake Grille can be removed for easy cleaning and maintenance.

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER NAME OF PARTS Fig. 1 Fig. 2

Fig. 3

Fig. 4

Fig. 5

Fig. 6 To facilitate explanation, the accompanying illustration has been drawn to show all possible indicators; in actual operation, however, the display will only show those indicators appropriate to the current operation.

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER

Fig. 1 Indoor Unit 1 Operating Control Panel (Fig. 2) 2 MANUAL AUTO button ● When kept on pressing the MANUAL AUTO button for more than 10 seconds, the forced cooling operation will start. ● The forced cooling operation is used at the time of installation. Only for authorized service personnel's use. ● When the forced cooling operation starts by any chance, press the START/ STOP button to stop the operation. ● Please press the button at FILTER INDICATOR RESET

3 Indicator (Fig. 3) 4 Remote Control Signal Receiver 5 OPERATION Indicator Lamp (green) 6 TIMER Indicator Lamp (orange) ● If the TIMER indicator lamp flashes

Fig. 5 Remote Controller D E F G H I J K L M N O P Q

● This button is used when installing the air conditioner, and should not be used under normal conditions, as it will cause the indoor unit’s thermostat function to operate incorrectly.

when the timer is operating, it indicates that a fault has occurred with the timer setting (See Page 17 Auto Restart).

● If this button is pressed during normal operation, the indoor unit will switch to test operation mode, and the Indoor Unit’s OPERATION Indicator Lamp and TIMER Indicator Lamp will begin to flash simultaneously.

7 ECONOMY Indicator Lamp (green) ● ECONOMY indicator lamp lights when ECONOMY OPERATION and MINIMUM HEAT OPERATION is operating.

Intake Grille (Fig. 4) Front Panel Air Filter Airflow Direction Louver Right-Left Louver (behind Airflow Direction Louver) C Drain Hose 8 9 0 A B

Signal Transmitter MODE button MIN.HEAT button ECONOMY button SLEEP button TIMER MODE button FAN button START/STOP button SET button (Vertical) SWING button / ) SET TEMP. button ( / ) button TIMER SET ( CLOCK ADJUST button TEST RUN button

● To stop the test operation mode, press the START/STOP button to stop the air conditioner.

R S T U V W X Y Z [

RESET button Remote Controller Display(Fig.6) Temperature SET Display Operation Mode Display SLEEP TIMER Display Transmit Indicator Fan Speed Display SWING Display Timer Mode Display Clock Display

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER PREPARATION CAUTION!

Turn on the Power

Turn on the circuit breaker

Load Batteries (AAA/R03/LR03 × 2)

Press and slide the battery compartment lid on the reverse side to open it. Slide in the direction of the arrow while pressing the

Insert batteries.

Close the battery compartment lid.

Be sure to align the battery polarities (

mark.

) correctly.

Set the Current time

Press the CLOCK ADJUST button (Fig. 5 P).

Use the TIMER SET ( / ) buttons (Fig. 5 O) to adjust the clock to the current time.

Use the tip of a ball-point pen or other small object to press the button.

button: Press to advance the time. button: Press to reverse the time. (Each time the buttons are pressed, the time will be advanced/reversed in five-minute increments; hold the buttons depressed to change the time quickly in ten-minute increments.)

Press the CLOCK ADJUST button (Fig. 5 P) again. This completes the time setting and starts the clock.

To Use the Remote Controller ● The Remote Controller must be pointed at signal receiver (Fig. 3 4) to operate correctly. ● Operating Range: About 23ft (7 m). ● When a signal is properly received by the indoor unit, a beeping sound will be heard. ● If no beep is heard, press the Remote Controller button again.

Remote Controller Holder

Insert

Slide up

Press in

Pull out

Screws

Mount the Holder.

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Set the Remote Controller.

To remove the Remote Controller (when use at hand).

● Take care to prevent infants from accidentally swallowing batteries. ● When not using the Remote Controller for an extended period, remove the batteries to avoid possible leakage and damage to the unit. ● If leaking battery fluid comes in contact with your skin, eyes, or mouth, immediately wash with copious amounts of water, and consult your physician. ● Dead batteries should be removed immediately and disposed of properly, either in a battery collection receptacle or to the appropriate authority. ● Do not attempt to recharge dry batteries. Never mix new and used batteries, or batteries of different types. Batteries should last about one year under normal use. If the Remote Controller's operating range becomes appreciably reduced, replace the batteries and press the RESET button with the tip of a ballpoint pen or other small object.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER OPERATION To Select Mode Operation

1 2

Press the START/STOP button (Fig.5 K).

The indoor unit’s OPERATION Indicator Lamp (green) (Fig. 3 5) will light. The air conditioner will start operating.

Press the MODE button (Fig.5 E) to select the desired mode. Each time the button is pressed, the mode will change in the following order. s AUTO s COOL s DRY HEAT t FAN t About 3 seconds later, the entire display will reappear.

Example: When set to COOL.

To Set the Thermostat Press the SET TEMP. button (Fig. 5 N). button: Press to raise the thermostat setting. button: Press to lower the thermostat setting.

● Thermostat setting range:

AUTO....................................64-88 °F Cooling/Dry ..........................64-88 °F Heating .................................60-88 °F The thermostat cannot be used to set room temperature during the FAN mode (the temperature will not appear on the Remote Controller's Display). About 3 seconds later, the entire display will reappear. The thermostat setting should be considered a standard value, and may differ somewhat from the actual room temperature.

Example: When set to 80°F.

To Set the Fan Speed Press the FAN button (Fig. 5 J).

Each time the button is pressed, the fan speed changes in the following order: sAUTO

s HIGH

MED

sLOW

s QUIET

About 3 seconds later, the entire display will reappear. When set to AUTO: Heating : Fan operates so as to optimally circulate warmed air. However, the fan will operate at very low speed when the temperature of the air issued from the indoor unit is low. Cooling : As the room temperature approaches that of the thermostat setting, the fan speed becomes slower. Fan : The fan runs at the low fan speed. The fan will operate at a very low setting during Monitor operation and at the start of the Heating mode.

Example: When set to AUTO.

SUPER QUIET Operation SUPER QUIET operation begins. The indoor unit’s airflow will be reduced for quieter operation. ● SUPER QUIET operation cannot be used during Dry mode. (The same is true when dry mode is selected during AUTO mode operation.) ● During Super Quiet operation, Heating and Cooling performance will be reduced somewhat. If the room does not warm up/ cool down when using SUPER QUIET Operation, please adjust the indoor unit’s Fan Speed.

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER OPERATION To Stop Operation Press the START/STOP button (Fig. 5 K). The OPERATION Indicator Lamp (green) (Fig. 3 5) will go out.

About AUTO CHANGEOVER Operation AUTO:

● When AUTO CHANGEOVER operation first selected, the fan will operate at very low speed for about a few minutes, during which time the indoor unit detects the room conditions and selects the proper operation mode. If the difference between thermostat setting and actual room temperature is more than +4 °F → Cooling or dry operation If the difference between thermostat setting and actual room temperature is within ±4 °F → Determined by outdoor temperature If the difference between thermostat setting and actual room temperature is more than –4 °F → Heating operation ● When the indoor unit has adjusted your room’s temperature to near the thermostat setting, it will begin monitor operation. In the monitor operation mode, the fan will operate at low speed. If the room temperature subsequently changes, the indoor unit will once again select the appropriate operation (Heating, Cooling) to adjust the temperature to the value set in the thermostat. ● If the mode automatically selected by the indoor unit is not what you wish, select one of the mode operation (HEAT, COOL, DRY, FAN).

About Mode Operation Heating: ● Use to warm your room. ● When Heating mode is selected, the indoor unit will operate at very low fan speed for about 3 to 5 minutes, after which it will switch to the selected fan setting. This period of time is provided to allow the indoor unit to warm up before begin full operation. ● When the room temperature is very low, frost may form on the outdoor unit, and its performance may be reduced. In order to remove such frost, the air conditioner will automatically enter the defrost cycle from time to time. During Automatic Defrosting operation, the OPERATION Indicator Lamp (Fig. 3 5) will flash, and the heat operation will be interrupted. ● After the start of heating operation, it takes some time before the room gets warmer. Cooling: ● Use to cool your room. Dry:

● Use for gently cooling while dehumidifying your room. ● You cannot heat the room during Dry mode. ● During Dry mode, the indoor unit will operate at low speed; in order to adjust room humidity, the indoor unit’s fan may stop from time to time. Also, the fan may operate at very low speed when adjusting room humidity. ● The fan speed cannot be changed manually when Dry mode has been selected.

Fan:

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● Use to circulate the air throughout your room.

During Heating mode: Set the thermostat to a temperature setting that is higher than the present room temperature. The Heating mode will not operate if the thermostat is set lower than the actual room temperature. During Cooling/Dry mode: Set the thermostat to a temperature setting that is lower than the present room temperature. The Cooling and Dry modes will not operate if the thermostat is set higher than the actual room temperature (in Cooling mode, the fan alone will operate). During Fan mode: You can not use the indoor unit to heat and cool your room.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER TIMER OPERATION Before using the timer function, be sure that the Remote Controller is set to the correct current time (☞ P. 5).

To Use the ON timer or OFF timer

Press the START/STOP button (Fig. 5 K) (if the indoor unit is already operating, proceed to step 2). The indoor unit’s OPERATION Indicator Lamp (green) (Fig. 3 5) will light.

Press the TIMER MODE button (Fig. 5 I) to select the OFF timer or ON timer operation. Each time the button is pressed the timer function changes in the following order: s CANCEL

s OFF

sON

PROGRAM(OFF → ON, OFF ← ON) t The indoor unit’s TIMER Indicator Lamp (orange) (Fig. 3 6) will light.

Use the TIMER SET buttons (Fig. 5 O) to set the desired OFF time or ON time.

To Cancel the Timer Use the TIMER button to select “CANCEL”. The indoor unit will return to normal operation. To Change the Timer Settings Perform steps 2 and 3. To Stop Air Conditioner Operation while the Timer is Operating Press the START/STOP button. To Change Operating Conditions If you wish to change operating conditions (Mode, Fan Speed, Thermostat Setting, SUPER QUIET mode), after making the timer setting and waiting until the entire display reappears, then press the appropriate buttons to change the operating condition desired.

Set the time while the time display is flashing (the flashing will continue for about five seconds). button: Press to advance the time. button: Press to reverse the time. About five seconds later, the entire display will reappear.

To Use the Program timer

Press the START/STOP button (Fig. 5 K) (if the indoor unit is already operating, proceed to step 2). The indoor unit’s OPERATION Indicator Lamp (green) (Fig. 3 5) will light.

2 3

Set the desired times for OFF timer and ON timer.

See the section “To Use the ON timer or OFF timer” to set the desired mode and times. About 3 seconds later, the entire display will reappear. The indoor unit’s TIMER Indicator Lamp (orange) (Fig. 3 6) will light.

Press the TIMER MODE button (Fig. 5 I) to select the PROGRAM timer operation (OFF ON or OFF ON will display). The display will alternately show “OFF timer” and “ON timer”, then change to show the time setting for the operation to occur first. ● The program timer will begin operation. (If the ON timer has been selected to operate first, the indoor unit will stop operating at this point.) About five seconds later, the entire display will reappear.

About the Program timer ● The program timer allows you to integrate OFF timer and ON timer operations

To Cancel the Timer Use the TIMER MODE button to select “CANCEL”. The air conditioner will return to normal operation. To Change the Timer Settings 1. Follow the instructions given in the section “To Use the ON Timer or OFF Timer” to select the timer setting you wish to change. 2. Press the TIMER MODE button to select either OFF ON or OFF ON. To Stop Air Conditioner Operation while the Timer is Operating Press the START/STOP button. To Change Operating Conditions If you wish to change operating conditions (Mode, Fan Speed, Thermostat Setting, SUPER QUIET mode), after making the timer setting and waiting until the entire display reappears, then press the appropriate buttons to change the operating condition desired.

in a single sequence. The sequence can involve one transition from OFF timer to ON timer, or from ON timer to OFF timer, within a twenty-four hour period. ● The first timer function to operate will be the one set nearest to the current

time. The order of operation is indicated by the arrow in the Remote Controller's Display (OFF → ON, or OFF ← ON). ● One example of Program timer use might be to have the air conditioner auto-

matically stop (OFF timer) the operation after you go to sleep, then start (ON timer) the operation automatically in the morning before you arise.

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER SLEEP TIMER OPERATION Unlike other timer functions, the SLEEP timer is used to set the length of time until air conditioner operation is stopped.

To Use the SLEEP Timer While the air conditioner is operating or stopped, press the SLEEP button (Fig. 5 H). The indoor unit’s OPERATION Indicator Lamp (green) (Fig. 3 5 ) lights and the TIMER Indicator Lamp (orange) (Fig. 3 6) light.

To Cancel the Timer: Use the TIMER MODE button to select “CANCEL”. The air conditioner will return to normal operation. To Stop the Air Conditioner During Timer Operation:

To Change the Timer Settings

Press the START/STOP button.

Press the SLEEP button (Fig. 5 H ) once again and set the time using the TIMER SET ( / ) buttons (Fig. 5 O). Set the time while the Timer Mode Display is flashing (the flashing will continue about five seconds). button: Press to advance the time. button: Press to reverse the time. About five seconds later, the entire display will reappear.

About the SLEEP Timer To prevent excessive warming or cooling during sleep, the SLEEP timer function automatically modifies the thermostat setting in accordance with the set time setting. When the set time has elapsed, the air conditioner completely stops. During Heating operation: When the SLEEP timer is set, the thermostat setting is automatically lowered 2 °F every thirty minutes. When the thermostat setting is lowered a total of 8 °F, the thermostat setting at that time is maintained until the set time elapses, at which time the air conditioner automatically turns off. SLEEP timer setting

During Cooling/Dry operation: When the SLEEP timer is set, the thermostat setting is automatically raised 2 °F every sixty minutes. When the thermostat setting is raised a total of 4 °F, the thermostat setting at that time is maintained until the set time elapses, at which time the air conditioner automatically turns off. SLEEP timer setting

2 °F

4 °F

6 °F

30 minutes

8 °F

Set time 1 hour

1 hour 1 hour 30 minutes Set time

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2 °F

4 °F

03 TECHNICAL AND MAINTENANCE

air CONDITIONER ADJUSTING THE DIRECTION OF AIR CIRCULATION Vertical (up-down) direction of airflow is adjusted by pressing the Remote Controller's SET button. Horizontal (right-left) airflow direction is adjusted manually, by moving the Air Flow Direction Louvers. Whenever making horizontal airflow adjustments, start air conditioner operation and be sure that the vertical air direction louvers are stopped.

R DANGER!

Vertical Air Direction Adjustment Press the SET button (Fig. 5 L). Each time the button is pressed, the air direction range will change as follows: 1

● Always use the Remote Controller's SET button to adjust the vertical airflow louvers. Attempting to move them manually could result in improper operation; in this case, stop operation and restart. The louvers should begin to operate properly again.

Types of Air flow Direction Setting: 1, 2, 3, 4, 5, 6 : During Heating/Cooling/Dry modes The Remote Controller's display does not change. 1 2 3 4 5 6

● Use the air direction adjustments within the ranges shown above. ● The vertical airflow direction is set automatically as shown, in accordance with the type of operation selected. During Cooling/Dry mode : Horizontal flow 1 During Heating mode

: Downward flow 6

● During AUTO mode operation, for the first a few minutes after beginning operation, airflow will be horizontal 1; the air direction cannot be adjusted during this period. The air flow direction setting will temporarily become 1 when the temperature of the air flow is low at the start of the Heating mode.

Right-Left Adjustment

● During use of the Cooling and Dry modes, do not set the Airflow Direction Louvers in the Heating range (4 - 6) for many hours, since water vapor may condense near the outlet louvers and drops of water may drip from the indoor unit. During the Cooling and Dry modes, if the Airflow Direction Louvers are left in the heating range for more than 30 minutes, they will automatically return to position 3. ● When used in a room with infants, children, elderly or sick persons, the airflow direction and room temperature should be considered carefully when making settings.

R CAUTION!

Adjust the Right-Left louvers. ● Move the Right-Left louvers to adjust air flow in the direction you prefer. Right-Left Louvers

knob(two places)

● Never place fingers or foreign objects inside the outlet ports, since the internal fan operates at high speed, and personal injury could be caused.

● When adjusting the Right-Left Louvers, it is necessary to stop the Vertical (updown) louvers first and make sure that it stops completely before adjusting the direction.

knob

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER SWING OPERATION Begin air conditioner operation before performing this procedure.

To select SWING Operation Press the SWING button (Fig. 5 M). The SWING Display (Fig. 6 Y) will light. In this mode, the Air Flow Direction Louvers will swing automatically to direct the air flow both up and down.

To stop SWING Operation Press the SWING button (Fig. 5 M) once again. The SWING Display (Fig. 6 Y) will go out. Airflow direction will return to the setting before swing was begun.

About Swing Operation During cooling/Dry mode : Swings between 1 and 4. During heating mode : Swings between 4 and 6. ● The SWING operation may stop temporarily when the air conditioner’s fan is not operating, or when operating at very low speeds.

ECONOMY OPERATION Begin Air Conditioner operation before performing this procedure.

To Use the ECONOMY Operation Press the ECONOMY button (Fig.5 G). The ECONOMY indicator Lamp (green) will light. ECONOMY operation begins.

To Stop the ECONOMY Operation

● Indicator Lamp OPERATION TIMER ECONOMY : Lighting

: OFF

Press the ECONOMY button (Fig.5 G) again. The ECONOMY Indicator Lamp (green) (Fig. 3 7) will go out. Normal operation begins.

About ECONOMY Operation At the maximum output, ECONOMY Operation is approximately 70% of normal air conditioner operation for cooling and heating. ● If the room is not cooled (or heated) well during ECONOMY operation, select normal operation. ● During the monitor period in the AUTO mode, the air conditioner operation will not change to ECONOMY operation even if ECONOMY operation is selected by pressing the ECONOMY operation button. ● When ECONOMY operation mode is operated, the room temperature will be little higher than the set-temp under cooling mode and lower than set-temp under heating mode. Therefore, the ECONOMY mode is able to save more energy than other normal mode. ● In case of multi-type air conditioner, the ECONOMY operation mode is only available for the set indoor unit.

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER MINIMUM HEAT OPERATION To use MINIMUM HEAT OPERATION Press the MIN. HEAT button (Fig.5 F) The OPERATION indicator lamp (green) (Fig. 3 5) will go out, and the ECONOMY indicator lamp (green) (Fig. 3 7) will light.

To stop MINIMUM HEAT OPERATION

While MINIMUM HEAT OPERATION is in progress, only the following operation can be used. • SWING • SLEEP

Press the START/STOP button (Fig.5 K) Then the operation stops.

About the MINIMUM HEAT Operation

● Indicator Lamp OPERATION

• The Heating mode will not operate if the room temperature is high enough. • The room temperature can be maintained at 50 °F by pressing the MIN. HEAT button (Fig.5 F) so as to prevent the room temperature from falling too far.

TIMER ECONOMY : Lighting

: OFF

MANUAL AUTO OPERATION Use the MANUAL AUTO operation in the event the Remote Controller is lost or otherwise unavailable.

How To Use the Main Unit Controls Press the MANUAL AUTO button (Fig. 2 2 ) more than 3 seconds and less than 10 seconds on the main unit control panel. To stop operation, press the MANUAL AUTO button (Fig. 2 2) for 3 seconds.

● When the air conditioner is operated by the controls on the MANUAL AUTO button, it will operate under the same mode as the AUTO mode selected on the Remote Controller (see page 7). ● The fan speed selected will be “AUTO” and the thermostat setting will be standard (76 °F).

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER CLEANING AND CARE CAUTION!

● Before cleaning the indoor unit, be sure to turn it off and disconnect the Power Supply Cord. ● Be sure the Intake Grille (Fig. 1 8) is installed securely. ● When removing or replacing the air filters, be sure not to touch the heat exchanger, as personal injury may result.

Cleaning the Intake Grille

Cleaning the Air Filter

1. Remove the Intake Grille. 1 Place your fingers at both lower ends of the grille panel, and lift forward; if the grille seems to catch partway through its movement, continue lifting upward to remove.

1. Open the Intake Grille, and remove the air filter. Lift up the air filter’s handle, disconnect the two lower tabs, and pull out. Air filter (Right & Left)

2 Pull past the intermediate catch and open the Intake Grille wide so that it become horizontal. Intake Grille Air filter handle

Hooks(two places)

2. Remove dust with a vacuum cleaner or by washing. After washing, allow to dry thoroughly in a shaded place.

Mounting shaft

3. Replace the Air Filter and close the Intake Grille.

Knob

1 Align the sides of the air filter with the panel, and push in fully, making sure the two lower tabs are returned properly to their holes in the panel.

2. Clean with water. Remove dust with a vacuum cleaner; wipe the indoor unit with warm water, then dry with a clean, soft cloth.

3. Replace the Intake Grille. 1 Pull the knobs all the way. 2 Hold the grille horizontal and set the left and right mounting shafts into the bearings at the top of the panel. 3 Press the place where the arrow on the diagram indicates and close the Intake Grille.

Hooks(two places) 2 Close the Intake Grille. (For purposes of example, the illustration shows the indoor unit without Intake Grille installed.) ● Dust can be cleaned from the air filter either with a vacuum cleaner, or by washing the filter in a solution of neutral detergent and warm water. If you wash the filter, be sure to allow it to dry thoroughly in a shady place before reinstalling. ● If dust is allowed to accumulate on the air filter, airflow will be reduced, lowering operating efficiency and increasing noise. ● During periods of normal use, the Air Filters should be cleaned every two weeks.

Mounting shaft

● Don't operate the air conditioner with being opened the intake grille.

Bearing Knob

● When used for extended periods, the indoor unit may accumulate dust inside, reducing its performance. We recommend that the indoor unit be inspected regularly, in addition to your own cleaning and care. For more information, consult authorized service personnel. ● When cleaning the indoor unit’s body, do not use water hotter than 104 °F, harsh abrasive cleansers, or volatile agents like benzene or thinner. ● Do not expose the indoor unit’s body to liquid insecticides or hairsprays. ● When shutting down the indoor unit for one month or more, first allow the fan mode to operate continuously for half a day to allow internal parts to dry thoroughly.

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER CLEANING AND CARE Air Cleaning Filter Installation 1. Open the Intake Grille and remove the Air filters. 2. Attach the air cleaning filter to the frame of the front panel. ● Attach the filter on the inside of the tabs (6 places) so as not to stick out. Air cleaning filter frame

3. Replace them by two new Air cleaning filters. 1 Remove the old air cleaning filters in reverse order of their installation. 2 Install in the same way as for installation of the air cleaning filter set.

4. Install the two Air filters and close the Intake Grille. ● Don't operate the air conditioner with being opened the intake grille.

About the Air Cleaning Filters

Tabs (6 places)

Air Cleaning Tabs Filter (6 places)

POLYPHENOL CATECHIN AIR CLEANING FILTER (one sheet) ● The Air Cleaning Filters are disposable filters. (They can not be washed and reused.) ● For storage of the Air Cleaning Filters, use the filters as soon as possible after opening the package. (The air cleaning effect decreases when the filters are left in the opened package) ● Generally, the filters should be exchanged about every 3 months. Please buy designed air cleaning filters (UTR-FA16) (Sold separately) to exchange the used dirty air cleaning filter.

(In the above figure, the intake grille is omitted for the explanation)

3. Install the two Air filters and close the Intake Grille.

[Negative air ions deodorizing filter (one sheet) — light blue] ● The filter should be exchanged about every 3 years so as to maintain the deodorizing effect. ● Filter frame is not a one-off product. Please buy designed deodorizing filter (UTR-FA16-2) (Sold separately) when exchanging the filter.

Maintenance of Deodorizing Filters ● Don't operate the air conditioner with being opened the intake grille.

● When air cleaning filters are used, the effect will increased by setting the fan speed to “High”.

Replacing dirty Air cleaning filters Replace filters with the following components (purchased separately). ● POLYPHENOL CATECHIN AIR CLEANING FILTER : UTR-FA16 ● Negative air ions deodorizing filter: UTR-FA16-2

1. Open the Intake Grille and remove the Air filters. 2. Remove the air cleaning filters attached to the frames of the front panel. Air cleaning filter frame

In order to maintain the deodorizing effect, please clean the filter in the follow way once 3 months. 1 Remove the deodorizing filter. 2 Clean with water and dry in the air. 1) Flush the filter with high-pressure hot water until the surface of the filter is covered with water. Please flush with diluent neutral detergent. Never wash by reaming or rubbing, otherwise it will damage the deodorizing effect. 2) Rinse with water flow. 3) Dry in shade. 3 Reinstall the deodorizing filter.

Filter Indicator Reset (A special setting) Can be used if set correctly during installation. Please consult authorized serviceman when using this function. • It lights on when it is time to clean the air filters. Clean the filter referring to “CLEANING AND CARE”. After cleaning, press the MANUAL AUTO button(Fig.2 2 ) for 2 seconds or less on the indoor unit. ● Indicator Lamp OPERATION TIMER ECONOMY

Air Cleaning Filter

: Flashing

: OFF

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03 TECHNICAL AND MAINTENANCE

air CONDITIONER TROUBLESHOOTING WARNING!

In the event of a malfunction (burning smell, etc.), immediately stop operation, turn off the electrical breaker and consult authorized service personnel. Merely turning off the unit’s power switch will not completely disconnect the unit from the power source. Always be sure to turn off the electrical breaker to ensure that power is completely off.

Before requesting service, perform the following checks:

NORMAL FUNCTION

Symptom

Problem

See Page

Doesn’t operate immediately:

● If the indoor unit is stopped and then immediately started again, the compressor will not operate for about 3 minutes, in order to prevent fuse blowouts. ● Whenever the electrical breaker is turned off then on again the protection circuit will operate for about 3 minutes, preventing unit operation during that period.

—

● During operation or immediately after stopping the unit, the sound of water flowing in the air conditioner’s piping may be heard. Also, noise may be particularly noticeable for about 2 to 3 minutes after starting operation (sound of refrigerant flowing). ● During operation, a slight squeaking sound may be heard. This is the result of minute expansion and contraction of the front panel due to temperature changes.

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● During Heating operation, a sizzling sound may be heard occasional. This sound is produced by the Automatic Defrosting operation.

● Some smell may be emitted from the indoor unit. This smell is the result of room smells (furniture, tobacco, etc.) which have been taken into the indoor unit.

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● During Cooling or Dry operation, a thin mist may be seen emitted from the indoor unit. This results from the sudden Cooling of room air by the cool air emitted from the indoor unit, resulting in condensation and misting.

—

● During Heating operation, the outdoor unit’s fan may stop, and steam may be seen rising from the unit. This is due to Automatic Defrosting operation.

Noise is heard:

Smells:

Mist or steam is emitted:

Airflow is weak or stops:

● When Heating operation is started, fan speed is temporarily very low, to allow internal parts to warm up. ● During Heating operation, if the room temperature rises above the thermostat setting, the outdoor unit will stop, and the indoor unit will operate at very low fan speed. If you wish to warm the room further, set the thermostat for a higher setting. ● During Heating operation, the indoor unit will temporarily stop operation (between 7 and 15 minutes) as the Automatic Defrosting mode operates. During Automatic Defrosting operation, the OPERATION Indicator Lamp will flash.

● During Dry mode, the indoor unit will operate at low speed; in order to adjust room humidity, the indoor unit’s fan may stop from time to time. Also, the fan may operate at very low speed when adjusting room humidity.

● During SUPER QUIET operation, the fan will operate at very low speed.

● In the monitor of AUTO operation, the fan will operate at very low speed.

● In case of Multi-type unit, if multiple units are operated in different operation modes as shown below, the units operated afterward will stop and the OPERATION indicator lamp (green) will flash. Heating mode and cooling mode (or dry mode) Heating mode and fan mode Water is produced from the outdoor unit:

En-15 74

—

● During Heating operation, water may be produced from the outdoor unit due to Automatic Defrosting operation.

03 TECHNICAL AND MAINTENANCE

air CONDITIONER TROUBLESHOOTING Items to check

Symptom CHECK ONCE MORE

Doesn’t operate at all:

See Page

● Has the circuit breaker been turn off? ● Has there been a power failure?

—

● Has a fuse blown out, or a circuit breaker been tripped? ● Is the timer operating? Poor Cooling (or Heating) performance:

8-9

● Is the Air Filter dirty? ● Are the air conditioner’s intake grille or outlet port blocked? ● Did you adjust the room temperature settings (thermostat) correctly? ● Is there a window or door open?

—

● In the case of Cooling operation, is a window allowing bright sunlight to enter? (Close the curtains.) ● In the case of Cooling operation, are there heating apparatus and computers inside the room, or are there too many people in the room? ● Is the unit set for SUPER QUIET operation? The unit operates differently from the Remote Controller’s setting:

● Are the Remote Controller’s batteries dead? ● Are the Remote Controller’s batteries loaded properly?

If the problem persists after performing these checks, or if you notice burning smells, or the OPERATION Indicator Lamp (Fig. 3 5) and the TIMER Indicator Lamp (Fig. 3 6) flashes, and ECONOMY Indicator Lamp(Fig.3 7) flashes fast. immediately stop operation, turn off the electrical breaker and consult authorized service personnel.

OPERATING TIPS Operation and Performance Heating Performance ● This air conditioner operates on the heat-pump principle, absorbing heat from outdoor air and transferring that heat to indoor unit. As a result, the operating performance is reduced as outdoor air temperature drops. If you feel that insufficient heating performance is being produced, we recommend you use this air conditioner in conjunction with another kind of heating appliance. ● Heat-pump air conditioners heat your entire room by recirculating air throughout the room, with the result that some time may be required after first starting the air conditioner until the room is heated.

Microcomputer-controlled Automatic Defrosting ● When using the Heating mode under conditions of low outdoor temperature and high humidity, frost may form on the outdoor unit, resulting in reduced operating performance. In order to prevent this kind of reduced performance, this air conditioner is equipped with a Microcomputercontrolled Automatic Defrosting function. If frost forms, the air conditioner will temporarily stop, and the defrosting circuit will operate briefly (for about 7-15 minutes). During Automatic Defrosting operation, the OPERATION Indicator Lamp (green) will flash. ● After heating operation stops, if frost forms on the outdoor unit, the unit will start Automatic Defrosting operation. At this time, the outdoor unit will automatically stop after operating for a few minutes.

En-16 75

03 TECHNICAL AND MAINTENANCE

air CONDITIONER OPERATING TIPS AUTO Restart In Event of Power Interruption ● The power supply to the air conditioner is stopped by a power interruption. The air conditioner will then restart automatically in its previous mode when the power is restored.

● If a power interruption occurs during TIMER operation, the timer will be reset and the indoor unit will begin (or stop) operation at the new time setting. In the event that this kind of timer fault occurs, the TIMER Indicator Lamp will flash (see Page. 3). ● Use of other electrical appliances (electric shaver, etc.) or nearby use of a wireless radio transmitter may cause the air conditioner to malfunction. In this event, temporarily turn off the circuit breaker, turn it on and then use the Remote Controller to resume operation.

Multi-type Air conditioner This indoor unit can be connected to a multi-type outdoor unit. The multi-type air conditioner allows multiple indoor units to be operated in multiple locations. The indoor units may be operated simultaneously, in accordance with their respective output.

Simultaneous Use of Multiple Units ● When using a multi-type air conditioner, the multiple indoor units can be operated simultaneously, but when two or more indoor units of the same group are operated simultaneously, the heating and cooling efficiency will be less than when a single indoor unit is used alone. Accordingly, when you wish to use more than one indoor unit for cooling at the same time, the use should be concentrated at night and other times when less output is required. In the same way, when multiple units are used simultaneously for heating, it is recommended that they be used in conjunction with other auxiliary space heaters, as required. ● Seasonal and outdoor temperature conditions, the structure of the rooms and the number of persons present may also result in differences of operating efficiency. We recommend that you try various operating patterns in order to confirm the level of heating and cooling output provided by your units, and use the units in the way that best matches your family’s lifestyle. ● If you discover that one or more units delivers a low level of cooling or heating during simultaneous operation, we recommend that you stop simultaneous operation of the multiple units.

● Operation can be done in the following different operating modes. Cooling mode and dry mode Cooling mode and fan mode Dry mode and fan mode ● The operating mode (heating mode or cooling (dry) mode) of the outdoor unit will be determined by the operating mode of the indoor unit that was operated first. If the indoor unit was started in fan mode, the operating mode of the outdoor unit will not be determined. For example, if indoor unit (A) was started in fan mode and then indoor unit (B) was then operated in heating mode, indoor unit (A) would temporarily start operation in fan mode but when indoor unit (B) started operating in heating mode, the OPERATION indicator lamp (green) for indoor unit (A) would begin to flash (1 second on, 1 second off) and it would go into standby mode. Indoor unit (B) would continue to operate in heating mode.

● Operation cannot be done in the following different operating modes. If the indoor unit is instructed to do an operating mode that it cannot perform, the OPERATION indicator lamp (green) on the indoor unit will flash (1 second on, 1 second off) and the unit will go into the standby mode. Heating mode and cooling mode (or dry mode) Heating mode and fan mode Notice ● During use of the heating mode, the outdoor unit will occasionally commence the defrost operation for brief periods. During the defrosting operation, if the user sets the indoor unit for heating again, the defrosting mode will continue, and the heating operation will begin after completion of defrosting, with the result that some time may be required before warm air is emitted.

En-17 76

● During use of the heating mode, the top of the indoor unit may become warm, but this is due to the fact that coolant is circulated through the indoor unit even when it is stopped; it is not a malfunction.

03 TECHNICAL AND MAINTENANCE

FRESH AIR MAKE-UP

03 TECHNICAL AND MAINTENANCE

FRESH AIR MAKE-UP

03 TECHNICAL AND MAINTENANCE

FRESH AIR MAKE-UP

by THERMOLEC

Room Controller Instructions MINI FRESH AIR MAKE-UP – THERMO-X-AIR Field of Application: - Fresh Air Make-up for residential houses, condos or apartments. Scope: - Standard house from 1800 to 2000 square feet.

- An airflow of 60 cubic feet per minute (CFM) is required for a minimum of 2.0 KW. Operating Procedure: 1 – Make sure the fan is adjusted at 60 CFM. 2 – Adjust the output temperature of the Thermo-X-Air on the D22-TF module. 3 – Use the push button Room Controller (installed near the entrance door) for either a continuous or intermittent operation, depending upon how many air changes you require. 4 – For a dry contact operation (on-off) please contact Thermolec. N.B. For homes with a surface area of more than 2000 square feet, the required airflow is 90 CFM for a minimum of 3.0 KW. Connect the bathroom fan to the F F terminals in the Thermo-X-Air. The operation is exactly the same as the 60 CFM unit.

Push Button Room Controller

The buttons control three functions: Stop, Continuous Ventilation and Intermittent Ventilation. A pilot light confirms the chosen mode. Function 1

Stop

Function 2

Continuous Ventilation

Function 3

Intermittent Ventilation (1/2 hour On, 1/2 hour Off).

2060 Lucien-Thimens y Montreal, Quebec y H4R 1L1 y Tel +1 514 336 9130 Fax +1 514 336 3270

www.thermolec.com

THERMOLEC The Leader in Modulated Heating

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS Unfortunately the technical documentation provided by some of the suppliers is only available in French. If you need to, you can contact the companies directly for specifications.

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

DOORS AND WINDOWS

03 TECHNICAL AND MAINTENANCE

quartz countertop maintenance

VICOSTONE Quartz Surfaces are extremely low maintenance material that is not easily damaged. To keep your VICOSTONE products looking NEW and BEAUTIFUL, follow these simple steps: • Use only mild detergent and tap water for daily routine cleaning, and rinse thoroughly after cleaning. • For stubborn spots, instead of mild detergent apply a household mild, non-abrasive cleanser with neutral pH (pH is between 5 and 9) on a damp, moisten soft cloth or non-abrasive sponge, and rinse thoroughly after cleaning. • For dried residue, use a flat object such as a plastic putty knife to gently scrape-off foreign material, and then soak the spot(s) of residue dirt with warm water to soften it before cleaning. • Although VICOSTONE Quartz is extremely hard material and hence is scratch resistant, it is NOT scratch proof. DO NOT cut or chop directly on your countertop. Always use a cutting board. • Always use a hot pad or trivet when setting down hot pans or cooking plates on your VICOSTONE countertops. Direct contact with extreme high heat can cause damage to your countertop surface. • Avoid contact of strong, harsh chemicals on your countertops. Chemicals such as paint stripper, bleaches, pipes cleaners etc. can cause damage to the quartz surfaces. • Honed, Brushed surfaces can show more signs of daily life activities suc as finger prints, hard water residues, etc. Hence these surfaces will require more frequent cleaning and maintenance. The cleaning and care instructions are as above. Please download Cleaning Manual for your VICOSTONE Quartz Products from website www. vicostoneus.com , in section Products/Care and Maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

CARE AND MAINTENANCE GUIDELINES FOR LAMINATE & WOOD CABINETS AND THEIR SURFACES

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

03 TECHNICAL AND MAINTENANCE

kitchen maintenance

wARrANTy LIST

04 GUARANTEES

Hardwood flooring warranty Unfortunately the technical documentation provided by some of the suppliers is only available in French. If you need to, you can contact the companies directly for specifications.

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Hardwood flooring warranty

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Hardwood flooring warranty

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Fig 11) For the last row, after gluing the end joints, add weight on the joints until glue has dried. Special Installations 04 GUARANTEES Fig.12,13) For hard to reach places, cut off locking system element using a chisel, put acrylic glue on the adjacent board, and push the planks horizontally together. If necessary, place spacers between the last board and the wall until glue have completely dried.

Hardwood flooring warranty

Water or Radiator pipes Fig.14, 15) Mark the center of where the pipes holes will be cut out, consider the expansion gap requirements, drill the whole and cut as shown. Install the cut piece and glue in place using acrylic glue. You can use the floor right after installation is completed. Room Climate The recommended humidity level (RH) for the room must be kept between 40-60 degrees ALL YEAR ROUND, the temperature between Bois d’ingénierie flottant TRIBE 18 and 24 degree C. If necessary, install humidifiers/dehumidifiers to ensure better climate for Les planchers d‟ingénierie flottant peuvent être posés sur la majorité des yourself, for other wood structures in themême house, furniture and du the sous planchers et sont conçus pour être beaucoup plus stables pour la pose sous les niveaux sol.floor. Attention – Responsabilité du poseur et/ou acheteur

25 5 Year Warranty Ces YEAR planchers Residential sont fabriqués selon/ des normes Commercial strictes de l industries. Le plancher peut contenir certain défauts, toutefois la tolérance ne doit pas dépasser 5%. Même si plusieurs contrôles de qualité sont établis lors des productions The Manufacturer warrants to the that, under normal la responsabilité de la dernière inspection demeure celleoriginal du poseur etpurchaser de l‟acheteur avant la pose. Toute garantie offerteresidential conditions, the wear layer or overlay ce plancher d‟ingénierie ne couvre pasproduct le matériel défectueux, installé, qui manufactured/ était visible lors de la pose. Nous vous condition will not wear through, crack, flake or ofdethe pre-finished flooring in the original purchased recommandons de consulter le site internet woodfloors.org/consumer de la National Wood Flooring Association peel orpour delaminate wood for a period of twenty five (25) years for residential applications and for a period of five (NWFA) des informationsfrom de posethe et d‟entretien (5) years for light commercial applications such as retail stores and offices from the date of purchase by the original Outils Outils et accessoires de base : balais ou aspirateur, scie électrique manuel, lecteur d`humidité, lunettes protection, purchaser. Warranty applies only to theou original purchaser ondeproducts installed and used in accordance with the ruban à mesurer, couteau, équerre, membrane pare vapeur pour pose flottante, marteau, niveau, crayon, marqueur de installation instructions. Installer or purchaser must inspect each board for any manufacturing defects; any board or piece craie. installed insitethe shall be considered as accepted. Regular maintenance as specified below must be followed in Évaluation du de laflooring pose Avant deto livrer le matériel une du site de la pose doit être effectuée, toutes les cover portes et fenêtres doivent être or any other incidental expenses incurred as a order validate thisévaluation warranty. This warranty does not labour costs en place. Tous les matériaux, tels que maçonnerie, feuille de gypse, peinture et autres doivent être secs. La pose du papier peint peinture doivent être complétées. On doit sàssurer queof la dénivellation du sol, que les gouttières et result of eta lacovered defect. The responsibility “The Manufacturer” is limited, at their discretion, to replacing defective les drains assurent un écoulement dirigé vers lèxtérieur du terrain. Vérifiez la teneur en humidité du sous plancher, il ne products refunding thede portion of lethe floor question as covered under the warranty. Any attempt to repair, refinish or doit pas avoir or un écart de plus de 5% différence entre plancher et lein sous plancher. replace the defective product prior to inspection or by written authorization from the Manufacturer will invalidate the Préparation et recommandations de pose pour les sous planchers Le plancher doit être livré et entreposéisdans prévue où aura lieu la posemaking 72 heures avant la pose.original Le matériel proof of purchase or a receipt is required. “The warranty. This warranty notla pièce transferable. When a claim doit être placé au centre de la pièce afin de permettre une bonne circulation dàir. Si ces directives ne sont pas suivies la Manufacturer” the right toIl substitute alternative product of equal value in case the flooring type selected is no garantie sera annuléereserves et toute réclamation refusée. est recommandéan d`étendre plusieurs boîtes de matériel afin dàssureravailable. une pose uniforme. Le sous plancher de béton doit être sec, propre, gratté, balayé, libre de poussière, d`huile, longer de peinture, de cire ou de débris. Le niveau du plancher doit être plat, une dénivellation maximum de 3/16‟‟ sur 10 „ est acceptable, sablez les parties surélevées ou jointées. Utilisez des produits à base de ciment recommandés par des manufacturiers reconnus pour les parties surbaissées. Les taux d`humidité des sous-plancher de contreplaqué, de OSB

Warranty Exclusions devrait être entre 8% et 10% lors de la pose. Le système de chauffage et làir conditionné doivent fonctionner normalement, le taux relatif d`humidité doit être entre 40 et 60% depuis au moins une semaine avant la pose. Le taux “The Manufacturer” warranties do not extend or cover scratches, dents or any noticeable markings or damage caused d`humidité acceptable pour une dalle de béton est de moins de 12 %. Le béton doit avoir au minimum 90 jours avant dèffectuer des lectures des taux d`humidité. Des lectures prises surdamage, du béton de moins de 60 joursfire, sont imprécises. by improper handling, installation, water flooding, naturalUndisasters or acts of God, furniture, shoes of all test au chlorure de calcium est recommandé mais ce test ne peut garantir que la dalle de béton est sèche. Les types, insects, et sont; cetera. “the CDX Manufacturer” will not warrant any product that is faulty from incorrect installation, matériauxpets préféréand comme sous-plancher contreplaque ¾¨ en feuille 4`X8`, panneaux de OSB sur solive espacé de centre en centre de 19.2¨ ou moins, contreplaqué 5/8¨CDX en feuille de 4`X 8`, sur solive espacé de centre neglect, environmental extremes, or improper storage and handling of product. The Sub-floor is the responsibility of the en centre de 16¨. . Le minimum requis est le contreplaqué 5/8¨ CDX en feuille de 4`X 8`. Les sous planchers en bois doivent êtres Failure cloués ou vissés solidement. Les clous et visses doivent être bien relating calés. Le sous de bois doit installer. of BMB Distributions floor product toplancher the sub-floor, in any manner, is not the responsibility of the être structurellement sain et sec. Le taux d humidité ne doit pas être supérieur a 4 % du taux d humidité du plancher “Manufacturer” and isaunot covered under warranty. A defect in athe finish wear surface must be easily noticeable and laminé qui sera posé. Des poses niveau et sous le niveau du solthe sont sensible a l` humidité, des lectures plusieurs endroits ou sera installé le plancher laminé sont recommandés. Des lectures de moins de 3 livres d eau par 1000 pi2 cover an area of 2” square where there is wear through as seen from a standing position. Any variation or reduction in sont acceptables pour des poses au niveau du sol et au dessous du niveau du sol. Des lectures de moins de 5.0 pour des tests de chlorure calcium également acceptables. corriger certainsFlooring problèmes dìs humidités gloss level will de not be sont considered under Afin thisde warranty. madeil est from natural raw materials and as such has cells nécessaire soit d` attendre que le sous plancher soit sèche ou utiliser un pare vapeur approprié. running parallel with the grain; therefore, all floors will expand and contract with the change of the seasons. The Pour des sous planchers autres que du bois ou du béton expanding and contracting is not covered thisil warranty. It is that the customer maintain a relative Pour des revêtements de plancher de vinyle ou tuile de vinyle under qui sont collé, est obligatoire de les recommended enlevés complètement. La pose est40-60% possible sur les térrazos et les tuiles deusing céramique qui sont structurellement sain, bien ancré humidity level of in the home by a humidifier and/ or a dehumidifier to minimize movement of the flooring. et de niveau. Dry seasons can cause checks or splits on the surface of the floor, the manufacturer cannot be held responsible for spit Pose de bois d’ingénierie TRIBE boards if RHplus is haut notla controlled. variations natural Comme mentionné surface de pose doitColor être sèche, sans résidu de are peinture, d`huile, deoccurrence cire, de colle et êtrein flooring due to age, species and exposure to propre. Les térrazos ou tuiles de céramiques être solide bien nivelé. Misemay en garde! Ne pas sablé de vinyle color variations from board to board, or when ultraviolet sunlight. For this doivent reason, the etcustomer encounter mild ou tuiles de vinyles, certain produits peuvent contenir des fibres d amiantes et ne sont pas nécessairement identifiable. Inhalez des poussières d Asbestos peut être with très nocif pour laproduct. santé. Des services nécessaires replacing damaged boards new Also,professionnels normal seront sunlight can cause fading / or darkening of the flooring afin d éliminer ces matières. Avant de procéder au remplacement de matière dangereuse assuré vous des lois depending on thedespecies ask your soit retailer forselon more in this regard. Area rugs should be moved concernant la manipulation ces produits, selected, selon les autorités responsable, localement, l`état, lainformation provincial ou selon les règlementations fédérale. occasionally as they block sunlight and may give the appearance the floor is discolouring under or around the rug: this Sous Planchers au is Chauffage radiant : discoloration not covered by the warranty. Avant la pose du plancher sur un sous plancher a chauffage radiant, fermé la chaleur jusquà ce que la température ait atteint le degré de la température ambiante de la pièce ou sera installé le nouveau plancher flottant. Après la pose, afin

d`atteindre le même degré de chaleur que vous aviez préalablement, ajusté votre thermostat de 2 degré à la fois de Warranty Inclusions: façon lente et graduelle. . Mise en garde:le degré de chaleur de la surface de la dalle de béton ne doit pas jamais être supérieur à shall 85 degré F. (Consulté NWFA Guidelines - Appendix Radiant from Heat Installation) Warranty include and be limited to, only defectsH arising the defective manufacturing, premature surface wear http://www.nwfa.org/member/pdf/installg/appenh.pdf or defects in the wood fibre. Should a valid claim arise, all reimbursements, repairs, replacement or compensation is the Préparation : enlevé les moulures et les plinthes, coupé les bas de portes avec une scie à main, utilise un morceau de sole discretion of “The Manufacturer”. Claims will only be administered if the above criteria have been met. Authorization plancher comme guide de coupe. Étendre plusieurs boites de plancher à la fois afin de créer le patron visuel recherché. un minimum de 9¨de longueur les joints des lamellesapproval et les rangéesisadjacentes. lamelles ofGardé a claim without “The entre Manufacturer‟s” at theUtiliser soleles discretion of the author. The Manufacturer will not coupées à la fin des rangées pour débuter une autre rangée, ceci diminue considérablement les pertes. compensate the author without prior written approval.

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hot water tank warranty

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04 GUARANTEES

cabinetry warranty

GARANTIE LIMITÉE 1 AN GARANTIE LIMITÉE 1 AN

Unfortunately the technical documentation provided by some of the suppliers is only available in French. If you need to, you can contact the companies directly for specifications.

GARANTIE LIMITÉE 1 AN

Armoires Contessa inc. garantit ses produits distribués et vendus à l’acheteur original. Armoires Contessa inc. garantit ses produits distribués et vendus à l’acheteur original. Armoires Contessa inc. garantit la stabilité des matériaux utilisés Armoires inc. une garantit la stabilité desanmatériaux utiliséset face auxContessa défauts pour période de un (1) (sous utilisation conditions normales) suivant l’inspection et an l’acceptation finalesetdu face aux défauts pour une période de un (1) (sous utilisation conditions contrat. normales) suivant l’inspection et l’acceptation finales du contrat. Si un produit sous garantie est déterminé comme étant par déterminé un représentant Sidéfectueux, un produitaprès sous inspection garantie est comme autorisé étant défectueux, inspection parouunla pièce représentant autorisé d’Armoires après Contessa inc., l’item défectueuse sera remplacée.Contessa Cette garantie n’absorbe lesdéfectueuse frais de transport, d’Armoires inc., l’item ou la pas pièce sera remplacée. Cette garantie pasContessa les frais inc.), de transport, d’installation (si par autresn’absorbe qu’Armoires d’abus ou de mauvaise d’installation (siutilisation. par autres qu’Armoires Contessa inc.), d’abus ou de mauvaise utilisation. EMD CONSTRUCTION EMD CONSTRUCTION Acheteur du produit Acheteur du produit L'AVENUE 32-PHASE 2-12049 L'AVENUE 32-PHASE 2-12049 Projet et numéro de contrat Projet et numéro de contrat AOÛT 2013 -AOÛT 2014 AOÛT 2013 2014 Période de-AOÛT garantie Période de garantie KARINE BUJOLD KARINE BUJOLD Représentant autorisé d’Armoires Contessa inc. Représentant autorisé d’Armoires Contessa inc. 370, Joseph-Carrier, Vaudreuil-Dorion (Québec) J7V 5V5 Tél. : (450) 455-6682 ou (514) 856-7786 Fax. : (450) 455-1909 370, Joseph-Carrier, Vaudreuil-Dorion (Québec) J7V 5V5 www.contessa.ca Tél. : (450) 455-6682 ou (514) 856-7786 Fax. : (450) 455-1909 www.contessa.ca

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cabinetry warranty

12-YEAR WARRANTY Thermoformâ&#x20AC;&#x2122;s thermoplastic products are covered under a 12-year warranty in effect from the date of purchase, against manufacturing defects resulting in delamination. Under this warranty, Thermoform will exclusively replace defective thermoplastic products. Such replacement does not renew or extend the warranty time period. This warranty does not apply to: damage due to daily wear and tear; damage due to abusive use or improper use or maintenance; damage resulting from incorrect installation; damage due to accidents or negligence; damage due to exposure to excessive heat sources; damage resulting from alterations or repairs not conducted by qualified Thermoform personnel. This warranty does not cover transportation, installation or labour costs or other costs resulting directly or indirectly from the replacement of defective products, or any damages, detriments or prejudices. Proof of purchase must be provided. Coverage under this warranty may not be extended or prolonged by any distributors, representatives or agents. Products are replaced according to model, profile, finish, dimensions and quantities of original production. Modifications are entirely at Thermoformâ&#x20AC;&#x2122;s discretion. According to product availability at time of replacement, substitutions may be necessary. Thermoplastic sheets and edges are excluded from this warranty.

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04 GUARANTEES

quartz countertop warranty

WARRANTY FOR VICOSTONE QUARTZ SURFACES Vicostone warrants to the original owner-occupants of installed Vicostone Quartz Surfaces that have been manufactured by Vicostone and have been purchased through Official Vicostone Distributor(s) that from the date of installation, the Vicostone Quartz Surfaces will be flee from manufacturing defects. If a manufacturing defect occurs, Vicostone will at its option, repair or replace the defected Vicostone Quartz Surfaces. In case of replacement, the same quantity (number of slabs) will be supplied for flee. VICOSTONE does not cover the costs for transportation, fabrication, installation, or any other physical and/or moral damages. Vicostone does not do the installation either. WHAT THIS LIMITED LIFETIME WARRANTY COVERS: -This warranty covers of Vicostone Quartz Surfaces that have been manufactured by Vicostone -This limited lifetime warranty covers products that have been maintained according to the Vicostone Quartz Surfaces Care and Maintenance. -The warranty period: Counter tops for commercial projects: l0 Years Counter tops for residential projects: 15 Years WHAT THIS LIMITED LIFETIME WARRANTY DOES NOT COVER: This limited warranty is non-transferable and does not cover claims made by subsequent owner-occupants of your home. -Cracks that occur from thermal shock from the use of crock pots, skillets or other hot items placed directly on the Vicostone Quartz Surfaces are not covered by this warranty. Caution: Do not use crock pots, skillets or other hot items directly on your Vicostone Quartz Surfaces. Always place them on a trivet or cutting board to protect your Vicostone Quartz Surfaces from thermal shock. -This limited warranty does not cover defects caused by improper fabrication or improper installation. Vicostone Quartz Surfaces are intended to have a natural and nonuniform appearance, thus this limited warranty does not cover any variances in color, shade or particle structure. This limited warranty does not cover any additional or supplemental repairs or modifications such as, for example, any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the Vicostone Quartz Surfaces product covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer. This limited warranty does not cover products that have not been paid for in full. This limited warranty does not cover products exposed to abnormal use or conditions, or abuse in any way. ÂŤAbnormal use or conditionsÂť includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather 107

04 GUARANTEES

quartz countertop warranty

conditions, exposure to ultraviolet light, . physical or chemical abuse, acid etching, damage from improper care and maintenance or damage from chipping, cracking, scratches, impact damage or breaking due to customer abuse. This limited warranty does not cover outdoor uses. This limited warranty does not cover floor uses. This limited warranty does not cover seam performance. This limited warranty does not cover products that you, the customer, decide you do not like after installation due to color, edging styles or other opinions based on personal preference. This limited warranty does not cover temporary marks on the Vicostone Quartz Surfaces including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils. Vicostone is not responsible for damage or injury caused in whole or in pmâ&#x20AC;&#x2122;t by acts of nature, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents. This limited warranty does not color variation of the second quality products. This limited warranty does not cover if the slabs are checked and approved by the customers at VICOSTONE Factory in Viemam before loading/delivery. RECOMMENDED MAINTENANCE: This warranty covers Vicostone Quartz Surfaces that have been maintained according to the following recommendations: -Clean all spills immediately. -To clean the surface, use a gentle general pH-balanced house cleaner or regular soap and water and a cloth, or similar cleaners may be used. -Do not use any chemical sealant products as they will void this wanâ&#x20AC;&#x2122;anty. The recommendations for properly maintaining Vicostone Quartz Surfaces are not limited to the above recommendations. Please consult the Care and Maintenance Guide for Vicostone Quartz Surfaces for a complete description of the recommended maintenance. TO OBTAIN SERVICE UNDER THIS WARRANTY: To obtain the best service under this limited warranty, contact the source from whom you purchased your Vicostone Quartz Surfaces. For more information about this warranty, please contact Vicostone, directly by writing or calling: 108

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quartz countertop warranty

VICOSTONE Hoa Lac Hi-Tech Park, Thachthat District, Hanoi, Vietnam Tel:+84 4 33 68,5824; Fax: +84 4 33 686652 Web: http://www.vicostone.com Email: info@vicostone.com In order to obtain service under this limited warranty, you must permit a Vicostone authorized agent to inspect your Vicostone Quartz Surfaces at your residence. Also, you must reasonably cooperate with your installer and Vicostoneâ&#x20AC;&#x2122;s agents in the efforts to service this limited warranty. Except as provided in this limited warranty, Vicostone shall not be liable in either tort or contract for any loss of direct, consequential or incidental damages arising out of the use or in ability to use the Vicostone Quartz Surfaces in applications covered by this warranty. Some area do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you. Vicostone makes no other warranty, representation or guarantee, express or implied, with respect to Vicostone Quartz Surfaces purchased through VICOSTONE Official Distributors, except as expressly stated herein. Some area do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty give you specific legal rights, and you may also have other rights which may vary from area to area or, from Province to Province. This is the only warranty offered by Vicostone for Vicostone Quartz Surfaces purchased through VICOSTONE Official Distributors. No one other than Vico~tone is authorized to make any warranty or promise with respect to Vicostone Quartz Surfaces.

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04 GUARANTEES

DOORS AND WINDOWS warranty

Warranty General terms and Conditions This warranty the sole valid and applicable warranty all items purchased from Fenergic. Any other written or verbal agreement provided before or after this period is considered non valid. Our products are guaranteed against manufacturing fault under the terms and conditions mentioned below. All claims made under this warranty must be provided to Fenergic in writing within 15 days after the detection of the presumed manufacturing fault. Fenergic, hereinafter referred to as “the Company”, after reception of the claim, will analyse the request and reserves the right to examine and keep all products presumably defective. The warranty will otherwise be considered non valid. For the first 12 months following the delivery of the products, the Company will assume fees related to parts and labour, as described in this warranty. For the subsequent years, the Company will assume only the supply of replacement parts; all other fees (included, but not limited to transportation, measurement, installation) are excluded from the present warranty and are the sole responsibility of the client. Fenergic Sealed Units Limited 10 years Warranty The windows’ sealed units manufactured by Fenergic and identified as such by its logo on the inner face of the unit, are guarantied against formation of condensation or dust on the inner surfaces cause by seal failure, which may result in an appreciable obstruction of vision, under the condition that our products were installed in accordance with the instructions provided by the company and the coverage chart here below mentioned:

To benefit from the coverage mentioned in the above chart, the replacement sealed unit must be purchased from Fenergic and be installed by a Fenergic approved technician. Muntin bars are guarantied for a period of 10 years, against excessive buckling and major uneven discoloration. The glued on cross-ties are guarantied for a period of one (1) year from the delivery date. This warranty does not apply to glass breakage or shattering. Thermal breakage, characterized by a breakage in the inner glass during a cold front (temperature under -10°C) without trace of an impact on glass, is covered by Fenergic for the first year following delivery of the product.

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DOORS AND WINDOWS warranty

Warranty on Other Insulating Glass and Window Panel – 10 years The windows’ sealed units not manufactured by Fenergic but sold and distributed by Fenergic are guarantied, by the manufacturer, against formation of condensation or dust on the inner surfaces cause by seal failure, which may result in an appreciable obstruction of vision, for a period of 10 years. Severe discoloration of the muntin bars and screen printing is covered under this warranty for a period of 5 years. Glass breakage or shattering, including thermal breakage is not covered by the warranty under any consideration. Limited Warranty on PVC Profiles – 20 years The manufacturer warrants that the main sashes and frame vinyl components of the products will be free from manufacturing defect which result in peeling, flaking, chipping, splitting, blistering or corrosion, for a period of 20 years from the date of purchase. Non-uniform color change resulting from unequal exposure to sunlight is not covered by this warranty. This warranty does not apply to painted or recovered by a product or installed in a non-vertical position. The PVC profiles used on the contour of a steel door glass are guarantied for a period of one (1) year following the date of purchase. If the PVC profile manufacturer determines that the warranty is valid, the manufacturer, at its discretion to either (i) refund the original purchase price for the defective extrusion or (ii) replace the defective extrusion, returned to the manufacturer, by the same type of profile or an equivalent quality profile. Warranty on Patio Doors – 20 years The patio door manufacturer warrants that the main sashes and frame vinyl components of the products, excluding those which are extruded brown or any variation of thereof in color, will be free from manufacturing defects which results in peeling, flaking, chipping, splitting, blistering or corrosion for a period of 20 years from the date of purchase. The patio door manufacturers’ sealed units are guarantied, for a period of 10 years, by the manufacturer against formation of condensation or dust on the inner surfaces cause by seal failure, which may result in an appreciable obstruction of vision. The Patio door manufacturer warrants that the hardware will remain in good working condition, under normal use, for a period of one (1) year, following the date of purchase. Warranty on Steel Doors – 10 years The steel door manufacturer warrants its products, for domestic use, against manufacturing defect, major discoloration, chalking or major warp for a period of 10 years from the date of purchase. The patio door manufacturers’ sealed units are guarantied, for a period of 10 years, Will not be considered as defective; warps inferior to 6mm ( ¼ Inch), sagging or any other permanent distortion not exceeding CAN/CGSB-82.5-M88 standards. Garden shed doors and custom made or altered (non-standard or cut) doors are not covered by the warranty.

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DOORS AND WINDOWS warranty

Warranty On Paint – 10 years The paint manufacturer warrants that the products will be free from defect which could result in peeling, flaking, chipping, splitting, blistering or major and uneven discoloration (superior to 5 Delta E), for a period of 10 years from the date of purchase. During the first year of the warranty, Fenergic or one of is subcontractor, will apply, on site, new paint on the defective items only. The following years, Fenergic could, at it’s discretion, either (i) provide enough paint, similar quality of the original, to repaint the defective surfaces, or (ii) refund part or in total the original purchase price of the price option for the defective items. The client remains aware that a normal variation of color could exist between the newly applied and the old paint. Warranty On Hardware – 10 years The window hardware is covered against manufacturing defects for a period of 10 years.This warranty does not apply on normal wear and tear, misuse failure, inadequate or insufficient maintenance, discoloration or corrosion of the finish due to abrading product, including those used to clean bricks. Warranty on Steel Door Hardware – 10 years The steel door hardware manufacturer warrants its products against manufacturing defects for a period of one (1) year. Is not covered by the warranty, rust or corrosion, particularly but not limited to hinges exposed to high humidity (for example, construction site exposed to extreme weather conditions) The door handle manufacturer warrants its products against manufacturing defect, as well as abnormal and non-uniform discoloration of the products finish for a period of one (1) year. Warranty On Wood Components – 1 year All wood components sold or manufactured by Fenergic are covered against manufacturing defects for a period of one (1) year following the date of purchase. Warranty On other Components – 1 year All other components not mentioned in this warranty are covered for a period of one (1) year following the date of purchase. Warranty on Mosquito Screens All mosquito screens must be inspected within 48 hours following delivery. No claims regarding roving defect or paint defect will be accepted following this period. Mosquito screen adjustments are not part of this warranty.

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DOORS AND WINDOWS warranty

Limitation, Exclusion and Invalidity of the Warranty The Fenergic Warranty is applicable for the original buyer only. However, this warranty is portable once during the first two (2) years following the date of purchase. This warranty covers only manufacturing defects of the products and excludes damages caused by or resulting from substandard installation, including poor insulation or damages caused by accident, fire, a flood, act of God, abusive use, vandalism, inadequate or insufficient maintenance, chemical products, heating of the premises, exposure to extreme temperature or extreme weather conditions, discoloration due to aging, oxidation or any other circumstances or causes that cannot be controlled by the Company. The Warranty does not cover damages, direct or not, caused to the walls, structures, floors or any other installations near or adjacent to the window, including collateral damages cause to paint, mouldings, or any other objects having to be handled by Fenergic employee and/or itâ&#x20AC;&#x2122;s authorized subcontractor in their obligations to this warranty. Fenergic and/or its authorized subcontractor shall not under any consideration be held responsible for any loss of income, or benefit related to manufacturing defects or to the execution of this warranty. Product adjustments are not covered by the warranty. Removing, handling and reinstalling, blinds, curtains and/or furniture, obstructing the work of the technician is the sole responsibility of the client. Are excluded from the warranty, all maintenance labour as well as replacement of part subject to normal wear and tear, such as, weather strips, door, rollers, locks, operators, cranks, casement bolts. The warranty is applicable only after full payment of the product and/or the client is not in payment default and/or is exercising some course of remedy against the Company. Additional fees will be charged if repairs have to be completed at a site further than 75km from the nearest Fenergic office, if the repairs require, handling of oversized objects and more technicians are needed or if repairs have to be performed in a not readily accessible location. Any expenses for rental, purchase, delivery and/or assembly of scaffolding or any other apparatus needed to complete work is the sole responsibility of the client. Permit and/or necessary authorization (and its expenses) in order to execute work, covered by the warranty on Fenergic products, is the sole responsibility of the client. Any attempts to repair or modify Fenergic products, for example; painting, blasting, or pickling of the surface, replacing a seal unit, by anyone not authorized to do so by Fenergic will permanently invalidate the whole warranty. Parts replacement will not have an effect on length of warranty. The warranty, from original date of purchase will prevail, under original terms and conditions. Fenergic can, in oneâ&#x20AC;&#x2122;s discretion, cease production of a product or a component. In such a case, the Company can, in oneâ&#x20AC;&#x2122;s discretion, replace the defective product by a similar quality product or provide a credit equivalent to the original purchase price of the defective part, component or option. Even thought our product meet the standards indicated by the certification number shown on it, any additional attestation of conformity being given by the client to a third party shall not be the responsibility of Fenergic. This warranty is subject to comply with the laws of the province as defined in the sales contract.

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04 GUARANTEES

plumbing fixtures warranty

Limitations The warranty does not apply following incorrect operating procedures, breakage of damages caused by misure, fault, carelessness, abuse, improper maintenance, alteration or modification of the unit, as well as chemical of natural corrosion, fire, flood or any other unforeseeable event. Commercial Limitations In addition to the above limitations, the warranty for products installed for commercial use if of 1 year from the date of purchase.

An Exceptional Warranty Acry-Royal’s commitment to quality extends to our exceptional warranty that confirms the premium quality of our bathtubs, showers as well as our therapeutic and hydro massage systems. Our Warranty Acry-Royal products adhere to the strictest standards. Our warranty can only be claimed by the owner or end-user of the product in a private home setting. The warranty begins on the date of purchase. We offer express limited warranties on the following products: • • •

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Acrylic units are warranted to be free from defects in workmanship and materials for a period of 25 years. Hydro massage and therapeutic systems are warranted for a period of 5 years. Shower doors are warranted to be free of defects in workmanship for a period of 10 years.

04 GUARANTEES

plumbing fixtures warranty Lifetime warranty Royal warranties all faucets against manufacturing defects. Limited lifetime warranty on workmanship and finishes Royal warranties its disc ceramic cartridges to be free of manufacturing defects under normal domestic use. Royal also provides a lifetime warranty on all finishes based on normal use and maintenance. Limited 5 years warranty All hand showers, pull-out hand showers and flexible hoses are warrantied for 5 years based on normal use and maintenance.

Royal will provide at no cost the part or any product for replacement upon evaluation. All warranties are applicable to the original buyer only and are not transferable.

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FREQUENTLY ASKED QUESTIONS 116

05 FREQUENTLY ASKED QUESTIONS

In the Condo What should I do if something breaks in my condo (water leak, hot water tank, etc.)? First shut off the water inlet. Verify the warranty coverage period (refer to the Garantie de Qualité Habitation that you completed during the inspection). If you are still covered by the warranty, contact the plumber listed in the “Services and Useful Phone Numbers” section of this manual on pages 121 - 126. NB: for any technical issues, please proceed in this manner: If you are still within the warranty period, contact the appropriate subcontractor listed in the “Plumbing fixtures list” page 30 and “Services and Useful Phone Numbers” section of this manual on pages 121 - 126. I have no idea how to use my thermostat. What do I do? Refer to the Thermostat user manual in the “Technical and Maintenance” section of this Owners manual. Can I change the locks of my condo door? Yes, but you must give the manager of the Avenue32 Co-ownership a duplicate key. You cannot however change the design of the lock. Can I make copies of my keys? Yes you can have copies made at the locksmith of your choice. Are pets allowed at Avenue32? Dogs and cats are allowed in the current co-ownership charter (2013). To find out which pets are allowed at Avenue32 and which are not, refer to of the Avenue32 Co-owners Association regulations in force. What do I do if I lose my remote for the garage? You must contact the manager of the Avenue32 Co-ownership to deactivate it and order a new one, at your own expense. How to use the intercom? Once you have a landline phone number or main cell phone number assigned to your condominium, it will need to be programmed into the Intercom located at the entrance of the building. To proceed with programming, please contact the Manager of the Avenue32 Co-ownership. When visitors dial the code assigned to your condo on the Intercom, the phone that has been assigned to the intercom will ring. Then you simply need to dial “9” on your phone to automatically unlock the main entrance door. If your programmed phone number is a cell phone number, the system also allows you to unlock the main entrance door remotely.

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05 FREQUENTLY ASKED QUESTIONS

Common areas and Other Spaces Can I leave my shoes in the hallway, outside my condo door? It is not permitted to leave shoes, carpets or any other item in the hallways under the current Co-owners’ Association charter (2013). Can I have a BBQ? Yes, BBQs are allowed in outdoor spaces (balconies and terraces) according to the current charter of the Co-owners’ Association. Can I put a satellite dish on my balcony? Cable access is provided through the telecommunications room located in the basement of your building. Contact Bell or Videotron for connection and the manager of the Co-owners’ Association for access to the room. Satellite dishes are not permitted. Be sure to consult the Avenue32 Co-owners Association regulations in force for details. Can I leave items in my parking area? Only cars can be left in parking areas. Bicycles are tolerated.

Financial MATTERS When do I have to pay my condo fees? Condo fees are payable on the first day of each month. It is recommended to send post-dated checks especially if you plan to be away for a certain period of time. After the 1st general meeting of the co-owners, those who wish to, may make post-dated checks or set up pre-authorized payments. The condominium association will provide you with a form for this purpose. To whom do I pay the condo fees? Condominium fees are payable to the Avenue32 Condominium Association. Post box #100, located at the entrance of the building is used for depositing condo fee payments, among other things. If you wish to mail your condo fee payments, the full mailing address is: 750, 32nd Avenue #100, Lachine (QC) H8T 0A2. How is the Welcome tax calculated? The Welcome tax, or the ‘taxe de bienvenue’ named after the Minister Jean Bienvenue, allows municipalities to tax property transactions within their territories. Also known as the “property transfer tax”, the calculation of this tax is as follows, based on whichever is highest between the municipal assessment and the purchase price.

- 0.5% of the first $50,000 - 1% of the next $50,001 to $250,000 - 1.5% of the next $250,001 to $500,000 - 2% of the next $500,001 to $1,000,000 - 2.5% of any portion exceeding $1,000,000

Thus, for a $ 380,000 condo, the total amount of property transfer tax is $4,200 or:

- $50,000 x 0.5% = $250 - $200,000 (from $250,000 $50 000) x 1% = $2,000 - $130,000 (from $380,000 $200,000 $50 000) x 1.5% = $1,950

The City of Montreal will send you the invoice for the Welcome tax within six months of the purchase of your unit. For more information about the property transfer tax, please visit the City of Montreal website at www.ville.montreal.qc.ca.

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How much will my property and school taxes cost? Municipal and school taxes are determined based on the City of Montreal’s assessed value of your unit and not on the purchase price. You must therefore wait until the assessment which you will receive in the months following the construction of your dwelling. It is usually lower than the total price of your unit. The municipal tax rate for the borough of Lachine is $193.35/ unit or dwelling. For 2012-2013, the school tax rate is $0.21309/ $100. For more information on municipal and school taxes, please contact the City of Montreal by dialing 311 and contact the School Tax Management Committee at 514.384.5034. Tax credits for the purchase of a first home (HBTC) Since 2009 the government of Canada offers a tax credit for the purchase of a first home: a non-refundable $5,000 income tax credit for a qualifying home purchased after January 27th, 2009. Moreover, since 2009, eligible beneficiaries receive a federal tax relief of up to $750. You qualify for the credit if: - You or your spouse or common-law partner have purchased a qualifying home; - You have not lived, during the year of acquisition or four years earlier, in another home that you or your spouse or common-law partner owned (first-time home buyer). How to become eligible for the Home Buyers’ tax credit for First-Time Home Buyers? To qualify for the First Home tax credit, your home must meet the following requirements: - Be in Canada; - Must be an existing home or building; - Single-family, detached, row houses or mobile homes, condominium units and apartments in duplexes, triplexes, quadruplexes or apartment buildings all qualify; - A share in a cooperative housing corporation that gives you, as owner, the right to own a housing unit in Canada also qualifies; - You must intend to occupy the home within the year of purchase. Can my spouse or common-law partner also claim the HBTC? One or the other can claim the credit. You and your spouse or common-law partner can share the amount to purchase a home, but the total claimed can not exceed $5,000. Any unused portion can be transferred to the other spouse or common-law partner. However, the total amount requested for the year must not exceed $750. So, either one of you can claim the credit or you can share it. How do I claim the HBTC? As of the 2009 tax year, you can claim the credit for the year in which you acquired the qualifying home by filling in line 369 of Schedule 1 of the income tax returns for individuals (Federal Tax return). What exactly is meant by “qualifying home”? A qualifying home is a housing unit located in Canada. It may be an existing dwelling or a dwelling under construction. Single family homes, row houses, mobile homes, condominium units and apartments in duplexes, triplexes, quadruplexes or apartment buildings all qualify.

For more information about the HBTC, please consult Canada Revenue Agency’s website at: www.cra-arc.gc.ca.

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General Questions Does Avenue32 have a guarantee plan that protects consumers? Avenue32 subscribes to the Qualité Habitation Guarantee Plan for New Homes. Toll-free number: 1.800.956.7526. What is the Garantie Qualité Habitation? The Garantie Qualité Habitation is an administrator that guarantees the work of contractors in order to protect consumers, i.e. they are responsible for the work performed by contractors and apply the guarantee if a contractor fails to meet his obligations.

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SERVICES AND USEFUL PHONE NUMBERS

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06 SERVICES And useful phone numbers

Services and useful phone numbers

Manager of the co-ownership CONDOASSISTANCE INC. 6-805 Gameroff St., Lachine, QC H8T 3R7 www.condoassistance.com avenue32@condoassistance.com

T 514.572.0587 F 514.637.9476

Co-owners’ Association 750, 32nd Avenue #100, Lachine, QC H8T 0A2

REAL ESTATE AGENCY MCGILL IMMOBILIER 708 Wellington St., Montreal, QC H3C 1T7

514.255.0550

NOTARY MILLOWITZ HODES BERGERON Ms. Josée Bergeron 3433 Stanley St., Montreal, QC H3A 1S2

514.879.1341

DEVELOPER SEC 32e avenue Customer Service 407 McGill St, suite 810, Montreal, QC H2Y 2G3

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514.288.4737 ext. 142

06 SERVICES And useful phone numbers

Services and useful phone numbers suppliers addresses Appliances Appliances MABE www.electromenagersge.ca Flooring and ceramic Les intérieurs Bousada 455 Knowlton lane, Knowlton, QC J0E 1V0 www.bousada.com

1.800.361.3344

450.242.1988

Air-conditionING and ventilation Mistral Ventilation Inc. 4632 Louis B. Mayer, Laval, QC H7P 6E4

514.382.2825

Toilets, kitchen & VANITy’s Contessa 370 Joseph-Carrier, Vaudreuil-Dorion, QC J7V 5V5 www.cuisineideale.com

450.455.6682

Plumbing Darveau Côté Plumbing 9494 Hochelaga St., Montreal, QC H1L 2P9

514.351.7150

ELECTRICIAN Les installations Électriques C.A.M. Inc. 38 Station St., Laval, QC H7M 1P4

450.662.1414

WINDOWS Fenergic 1997 Francis-Hughes, Laval, QC H7S 2G2 www.fenergic.com

514.842.1515 #1

LANDSCAPING Les aménagements paysagers MAPA Inc. 295, Edmond Larivée St., Laval, QC H7L 0A4

514.863.1088

vicoston quartz countertop Contessa 370 Joseph-Carrier, Vaudreuil-Dorion, QC J7V 5V5 www.cuisineideale.com CARPENTER Construction F S Finition Supérieure Inc. 559, Range 3 E., Sainte-Cécile-de-Milton, QC J0E 2C0

450.455.6682

450-375-9798

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06 SERVICES And useful phone numbers

Services and useful phone numbers

Police SERVICES - eMERGENCY POLICE â&#x20AC;&#x201C; Neighbourhood Station 8 170, 15th Avenue Montreal, QC H8S 3L9

Fire Services - emergency Caserne 64 3175 Remembrance St. Lachine, QC H8S 1X9

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9-1-1

514.280.0108

9-1-1

06 SERVICES And useful phone numbers

Services and useful phone numbers

INFO ON THE BOROUGH OF LACHINE LACHINE BOROUGH office 888 De Maisonneuve East Blvd, 5th floor Montreal, QC H2L 1C6 Lachine Borough Town Hall 1800 St-Joseph Blvd Montreal, QC H8S 2N4 Division of sports, leisure activities AND social development 2901 St-Joseph Blvd Montreal, QC H8S 4B7

311 ou 514.872.0311

514.634.3471

ext. 302 and 828

SAUL-BELLOW LIBRARY 3100 Saint-Antoine St. Montreal, QC H8S 4B8

514.634.3471

SAINT-PIERRE LIBRARY 183 Rue Des Érables St. Montreal, QC H8R 1B1

514.634.3471

LACHINE MUSEUM 1 chemin du Musée Montreal, QC H8S 4L9

514.634.3478

Albert-Gariépy Community Centre 800 Sherbrooke St. Montreal, QC H8S 1H2

514.634.3471

Collection of household garbage and bulky objects

Info-Towing-snow

ext. 339 and 338

ext. 826

ext. 350

311 or 514.872.0311 311 or 514.634.3474

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06 SERVICES And useful phone numbers

Services and useful phone numbers MISCELLANEOUS

CONNECTIONS HYDRO-QUEBEC Electrical connection Open Monday to Friday, 8 am to 6 pm GAZ METRO Gaz connection Open Monday to Friday, 8 am to 6 pm VIDEOTRON Cable connection Open Monday to Friday, 7:30 am to 9:30 pm and Saturday-Sunday , 8 am to 5:30 pm Bell Cable connection Monday to Friday 8 am to 7 pm; Saturday 8 am to 5 pm

514.385.7252

514.598.3222

514.281.1711

514.310.2355

GUARANTEE PLAN Qualité habitation 9200 Metropolitain East Blvd, Montreal, QC H1K 4L2 www.qualitehabitation.com

514.354.7526

FINANCIAL INSURANCE CMHC Canada Mortgage and Housing Corporation 1100 René - Lévesque Blvd West, Montreal QC H3B 4N4 www.cmhc-schl.gc.ca/en/index.cfm

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514.283.2222

DEVMCGILL 128

AWARDS & DISTINCTIONS

M9 Phase 2 Environment and Energy Efficiency Award, Garantie des Maîtres Bâtisseurs, 2009 Residential Project Award – 20 or more condominiums, 2009 Square Benny Canada Green Building Council’s LEED® Silver Award, 2011 Environment and Energy Efficiency Award, LEED® Silver - Garantie des Maîtres Bâtisseurs, 2010 Residential Project Award – 20 or more condominiums - Garantie des Maîtres Bâtisseurs, 2009 M9 Phase 1 Grand Prize - Urban Integration - Facades - Créativité Montréal, 2008 Award for design - media campaign - Summit Creative Awards, 2006 Orléans Builder of the Year Award – High-rise condominiums, Plan de garantie ACQ, 2006 777 Award for Architectural Integration - Ville de Montréal, 2006 Multi-family residential project of the year Award - Domus - APCHQ, 2004 COUVENT OUTREMONT Heritage Enhancement Award - Ville de Montréal, 2006 Award Builder of the Year – Renovated multi-family project - Plan de garantie ACQ, 2003 Award For converting a building into new housing - Domus – APCHQ, 2003 100 MCGILL Montreal Architectural Heritage Award, Ville de Montréal, 2006 CAVERHILL Builder of the Year Award – Renovated multi-family project - Gala habitation, 2001 Promoter of the Year Award - Renovation - Domus – APCHQ, 2001 LOFT 2091 BEAUDRY Award for Montreal Architectural Heritage, 2006 Builder of the Year Award – Renovated multi-family project - Plan de garantie ACQ, 2001

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CURRENT PROJECTS

ALL OF OUR PROJECTS

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